Hey
Just had my GN returned after it being away for a week to be repaired. Whenever audio is played (via ear piece or headset) it would play a few seconds of what sounded like white noise. I think it went back to a Samsung UK repair centre to be sorted via clove.co.uk.
The device has come back with the bootloader unlocked and yakjuxw build – different to the locked yakju build it went away with.
I think both of these can be reversed, but is this “normal” behaviour from the repair centre? Would it have any impact on my OTA updates?
EDIT: For those finding this, I followed this: http://forum.xda-developers.com/showpost.php?p=20302409&postcount=2 - easy option with official update worked great.
mjdyson said:
Hey
Just had my GN returned after it being away for a week to be repaired. Whenever audio is played (via ear piece or headset) it would play a few seconds of what sounded like white noise. I think it went back to a Samsung UK repair centre to be sorted via clove.co.uk.
The device has come back with the bootloader unlocked and yakjuxw build – different to the locked yakju build it went away with.
I think both of these can be reversed, but is this “normal” behaviour from the repair centre? Would it have any impact on my OTA updates?
Click to expand...
Click to collapse
Normal behaviour....no. I've heard about service centre changing firmware and returning the phone unlocked, but that shouldnt be normal procedure.
OTA updates. The difference in YAKJU and YAKJUxx is that the firmware comes from different sources. YAKJU comes directly from Google and YAKJUxx comes from Samsung.
There isn't any big differences in the firmwares though, as i've understand it is only regional and carrier specific differences (citation needed), and the YAKJUxx version will update a couple of weeks later then the YAKJU builds will.
Thanks for the explanation - makes some sense. Why Samsung would do such a thing is probably for testing. From a customer's perspective, it's not what you signed up for when you bought a Google supported device.
I wonder what got repaired / replaced. If it's the same actual device, then there's no real reason why I cant put yakju back on it and hope onto the Google update train *sigh*
Hi,
Sorry to bring this post back from the dead.
Basically, I also have the problem that my GN was returned from a Samsung service center with the bootloader unlocked (I'm not even going to get into what I've had to endure with what is possibly the worst customer service on the planet). Now this doesn't necessarily need to be a problem, however, I suspect that this unlocked bootloader is the reason that I have still not received the 4.2 OTA update. I justify this by the fact that the identical phone I own which is on the same carrier has been updated to 4.2 a long time ago.
Is there anyone here who has an unlocked bootloader but still received the OTA update? If not, how can I update to 4.2 and lock the bootloader the way it was when I bought the thing?
NB: A funny fact to make you all chuckle: when I pointed out to the staff at the service center that they had unlocked the bootloader they had no idea what I was talking about.
Thanks in advance,
Chris
*edit* firmware is yakjuxw
Related
OK, mid you that the answers I got from Samsung Romania customer support where over the telephone not mail so......
According to the support ppl there are no differences between yakju and yakjuxw. They both get updates from Google not one from Google (yakju) and the other one from Samsung (yakjuxw). They also said that yakjuxw is for more specific countries or zones as well as for certain carriers, thus some phones with yakjuxw may have some personalized software, ring tones or wallpapers that other yakjuxw don't have. The yakju version is the, let's say universal version with no specific crap in it so the updates come first and quicker to this version then the yakjuxw.
I can confirm that the service support for GN phones of Vodafone Romania told me that I will not loose my warranty if I install yakju version on the phone, of course they official Google version found on their site. They also told me that if I unlock my phone via code from any other source except Vodafone that will void the warranty, so bummer there.
The fact of the matter is that there are ppl that flashed yakju to a yakjuxw Gn and still didn't get the 4.0.2 update while other got it.
The are ppl with yakju by stock that didn't get 4.0.2 yet.
Again this was over the phone with a customer support person, although I have sent Samsung an email about 11 days ago I have still yet to receive an answer from them.
For those of us with yakjuxw all that remains for us to do is wait and see how long will it take for 4.0.2 to get to us or flash to yakju and hope OTA updates will be on their marry way to our GN and that flashing yakju will actually mean getting the updates as quick as the ones with stock yakju.
One question for those who flashed yakju over yakjuxw:
After flashing yakju in Android System info does it still say Samsung in Brand? Or does it say Google? We all know that yakjuxw have Brand: Samsung while yakju have Brand: Google.
Cheers
I changed from yakjuxw to yakju and Android System Info says Brand: google. It was samsung before..
But still no update to 4.0.2, but I guess that Google stopped the updates for some reason. Many people with original yakju devices don't have the update yet, too..
My verizon galaxy nexus (mysid) shows google as the brand as well. can someone with a gsm galaxy nexus post a screenshot of android system info for comparison?
It's good to know that the brand also changes from samsung to google.
Here is the screenshot
Here's a shot of mine.
What does the host line mean?
In most phones, at Brand section apears the name of the carrier, like T-Mobile, Vodafone or any other company, In this case is Samsung.
Samung Kies is incompatible with GN so the question remains: who is responsable with deploying updates for these phones and how?
The support person from samsung told me that if I try to update GN with Kies, it won't work. I haven't tried it yet to see if it's true.
Like I sayd in my first post, according to samsung all GN are supported and updated via OTA by google and only by google as it's a full google phone. If this is true or not, remains to be seen with future updates.
As mentioned in other threads, Samsung made the region/carrier changes to original yakju build to support different regions/carriers, thus the various yakju** variants. Ideally they should send these changes back to Google to be incorporated into the main AOSP branch. So hopefully with a major future OTA release, Google will bring all GSM GN's into a single OTA profile.
Scovik said:
The fact of the matter is that there are ppl that flashed yakju to a yakjuxw Gn and still didn't get the 4.0.2 update while other got it.
Click to expand...
Click to collapse
I've flashed yakju over yakjuxw and did get the 4.0.2 the 2nd day after it was officially released, so it goes to say that there are people who flashed yakju and got the update.
Scovik said:
They also said that yakjuxw is for more specific countries or zones as well as for certain carriers, thus some phones with yakjuxw may have some personalized software, ring tones or wallpapers that other yakjuxw don't have.
Click to expand...
Click to collapse
I think the rep wasn't lying about what he said above, because 1 of the differences between yakju and yakjuxw that I've seen is that Samsung's build, yakjuxw had 30-40 more ringtones than the official Google build. Also maybe some more wallpapers. Other than that, I didn't see any changes.
My question on this problem is the following: is there some IMPORTANT part of the firmware that is different ? Something like the baseband or settings missing or etc. ? That kind of important. Ringtones are not that important, so it doesn't really matter that they are missing from Google build, I can live with that. But if a baseband is different and it affects the reception, now that is something very important. So, are there any important differences like that ?
Scovik said:
I can confirm that the service support for GN phones of Vodafone Romania told me that I will not loose my warranty if I install yakju version on the phone
Click to expand...
Click to collapse
That's really good to know. So if I check in the service store with my phone with unlocked bootloader and yakju build, everything's fine ?
Scovik said:
They also told me that if I unlock my phone via code from any other source except Vodafone that will void the warranty,
Click to expand...
Click to collapse
That was obvious. What isn't necessarily obvious is the fact that the phone came locked on Vodafone. Is it true, did you check ?
The phone is locked on Vodafone.
I really can't say what would happen if you would go to vodafone service with the bootloader unlocked and yakju instead of yakjuxw. Let's hope it wont come to that....
melterx12 said:
Here's a shot of mine.
What does the host line mean?
Click to expand...
Click to collapse
But that's the CDMA version...not what these guys are talking about. Ours is different anyway (since we're using Toro).
I was just pointing out that even though the phone is on Verizon, the brand is still shown as Google.
Sent from my Galaxy Nexus using XDA App
Product code changed
Just got my GN back from Samsung
Its fixed
The fools at repair centre samsung use in the UK have changed the product code from the one Google updates to one that does not
Used gn checker
Have complained to Samsung
This sucks.
Sent from my GT-S5360 using xda premium
you mean yakju to yakjuXX? where XX is a country code?
Just flash it back. Its easy.
http://forum.xda-developers.com/showthread.php?t=1392310
Is there non root way of doing it?
you don't need root to flash the factory original images.
Unlock bootloader, flash stock image, lock bootloader. Done
Sent from my Galaxy Nexus using xda premium
used this
http://forum.xda-developers.com/showthread.php?p=21851755#post21851755
all sorted
plus
The UK repair centre Samsung use is going to get a mega telling tomorrow off from Samsung
as THEY sent it out back to me bootloader unlocked !
samsung due to ring me at 2pm 5 minutes from now
sishgupta said:
you mean yakju to yakjuXX? where XX is a country code?
Just flash it back. Its easy.
http://forum.xda-developers.com/showthread.php?t=1392310
Click to expand...
Click to collapse
yes, the repair centre changed it to yakjuxw
but it went in a yakju
You're not the only one. I got my screen replaced and got the phone sent back with the bootloader unlocked. Not a big deal locking it (use 'fastboot oem lock' command) but they should have done that when the device left their end. They certainly will raise a fuss if they saw a device with an unlocked bootloader sign.
I have it on video
I filmed me opening the package incasw it was damaged
The unlocked symbol is in plain view
video of
http://www.youtube.com/watch?v=ajIml3bXoOs
cirian75 said:
The fools at repair centre samsung use in the UK have changed the product code from the one Google updates to one that does not
Click to expand...
Click to collapse
So what?! Doesn't even make a difference to updates.
It doesnt? That is news to me.
case0 said:
So what?! Doesn't even make a difference to updates.
Click to expand...
Click to collapse
It does
the samsung code is only on 4.0.1
most google codes are on 4.0.2, some on 4.0.3, plus their "repair" was a bodge.
You're funny.
No matter how much complaining, videos, etc, so what? You can easily convert it back, also what do you expect Samsung to do now? Give you money? Apologize? Give you a hand job?
Relax. Sheesh.
Sent from Galaxy Nexus (GSM)
The point is now a lot of people are having their warranty ruined by Samsungs repair centre.
got my replacement sealed new GN today
and its Yakju out of the box
strange
its on 4.0.1
It has not asked for 4.0.2 upadate yet?
I though we were all on 4.0.2 with "Yakju" now ?
Maybe it isn't yakju...
Sent from my Galaxy Nexus using Tapatalk
ran GN Checker from the market.
says its updated by google.
Hi Everyone,
As the title says, I sent my SM-N910A to get the crashing/restarting/hanging/lag/restarting issue fixed. I was using a partial wakelock app the last few months and it fixed most of the problems, but the phone kept on lagging more and more, so I decided to send it in while it was still under warranty.
I looked at the info provided on the RMA portal of Samsung's website, they said that " SOLUTION: Replaced Cosmetic - Replaced Component - Replaced PBA".
From my understanding, IMEI is the same, but what I'm worried now is that my phone is going to be re-locked to AT&T, which isn't fun as I don't even have an AT&T SIM card or account, so I don't know how I'd go about getting it unlocked.
Has anyone else sent their unlocked SM-N910A to Samsung and got it back locked to AT&T? If so, what did you do to resolve it?
Thanks
I'd Contact Samsung support first thing in the morning and ask. They are usually great to work with....
dan0430 said:
Hi Everyone,
As the title says, I sent my SM-N910A to get the crashing/restarting/hanging/lag/restarting issue fixed. I was using a partial wakelock app the last few months and it fixed most of the problems, but the phone kept on lagging more and more, so I decided to send it in while it was still under warranty.
I looked at the info provided on the RMA portal of Samsung's website, they said that " SOLUTION: Replaced Cosmetic - Replaced Component - Replaced PBA".
From my understanding, IMEI is the same, but what I'm worried now is that my phone is going to be re-locked to AT&T, which isn't fun as I don't even have an AT&T SIM card or account, so I don't know how I'd go about getting it unlocked.
Has anyone else sent their unlocked SM-N910A to Samsung and got it back locked to AT&T? If so, what did you do to resolve it?
Thanks
Click to expand...
Click to collapse
I have an att note 4.
Once the phone is unlocked, the phone remains unlocked it should NOT reset.
If you've rooted the phone (which there's no root for att note 4) that can be reset, bc rom they flash is usually not rooted.
This is my understanding, experiences will differ. Please do followup with your experience once you get your phone back.
Good luck.
Shanghai.Knight said:
I'd Contact Samsung support first thing in the morning and ask. They are usually great to work with....
Click to expand...
Click to collapse
I would, except for the fact they said that they've never heard of my issue, that updating the software/uninstalling apps will fix it, thought a wakelock was equal to rooting (even though you can't root the AT&T version), etc. Since this I've had little faith in them aside from the actual people doing the repairs at RSI...
kparikh82276 said:
I have an att note 4.
Once the phone is unlocked, the phone remains unlocked it should NOT reset.
If you've rooted the phone (which there's no root for att note 4) that can be reset, bc rom they flash is usually not rooted.
This is my understanding, experiences will differ. Please do followup with your experience once you get your phone back.
Good luck.
Click to expand...
Click to collapse
I know the unlock wouldn't reset normally, but I'm assuming if you replace the PBA, that includes the baseband processor, which in turn would result in a different IMEI, which in turn would be re-locked to AT&T. I don't think you can replace the components and assign the same IMEI to the device.
I know this is a question for Samsung, but when you email "tech support" and they tell you that if the processor is bad, they'll just replace the processor (you know, the one that's soldered on the PBA) I start to get a little low in confidence...
An update for everyone who was curious:
I got my device back, several components were replaced, and the phone basically looks brand new, even though I had taken good care of it.
Now, the IMEI of my device is the same, which confuses me even more, especially when I powered it on with my non-AT&T SIM card installed and was prompted for the unlock code.
Thankfully, I was able to reach out to the person I bought it from (new & unlocked) on eBay, and he provided me with the code, and it worked flawlessly. The best part of all of this is I'm on Marshmallow now, and notice several improvements (and like it more aesthetically). The RMA was straightforward with RSI (Samsung's partner) and I've got a non-wakelocking device once again.
i sent my unlocked AT&T Note 4 in last month to replace the rear camera (focus problems)
under warranty and they broke the LCD while taking it apart so i got a new LCD too. it was still unlocked
when i got it back.
So I I think I want to exchange my pixel. I purchased from best buy.but according to the site they don't have any in stock at any of my local stores. The shipping info says new orders will be received December 15th. I'm guessing If they have to order me.a replacement it would come at the same time
Am I right to think I should be good and it should still only be on 7.1 and not have the latest update ?
If I lock my bootloader and return and can't unlock again I'd return it for good.
Most likely it won't be updated that fast. They don't open all the phones just to update the firmware. My suggestion is before you put in your sim card and connect to wifi, unlock the bootloader first in the replacement phone
TechBSwift said:
Most likely it won't be updated that fast. They don't open all the phones just to update the firmware. My suggestion is before you put in your sim card and connect to wifi, unlock the bootloader first in the replacement phone
Click to expand...
Click to collapse
That won't make a difference. The ones from best buy already come loaded with Verizon CID. Whether he boots or not won't matter. He will need the exploit regardless. It will most likely come with 7.1. I just ordered a new one a week ago that came with the October build on it.
no..i got a replacement sailfish..it came w L..
Hello everyone. I have gone back and forth with Sprint customer care (through executive relations!) For a few days now and they seem to be completely incompetent. Long story short - I bought a phone online (my bad). Before I did, I called Sprint, as they suggest on their own website... And confirmed phone is unlocked.
It is not. It seems that the owner had it unlocked but the phone never received the unlock request.
So I'm stuck in a Sprint customer service loop.... They tell me the phone is unlocked... 100% guarantee. Can be used anywhere.... But in order to unlock it (even though it already is) I have to contact the last owner... Which is not possible.
Soooo.... Since "technically" the phone is unlocked... Would simply flashing stock firmware fix my issue?? Or does the actual device still need to somehow receive this update from Sprint before I can use it? I have Verizon
anyone? i'd love some input. mainly I'm curious if the "UICC UNLOCK" button, and "locked to sprint" are specific only to the firmware?
Sprint, Verizon, and Samsung are all confirming that the device is unlocked... but phone never received the hardware side download of whatever the update/signal is...