Weird touch screen glitch... - Epic 4G Q&A, Help & Troubleshooting

Ok so I realize that this is almost positively a hardware issue, however I just wanted you guys' opinion. So its happened 1 or 2 times before but a simple reboot has fixed it usually, until today when it has gotten really bad all of a sudden. The issue is that randomly, my phone will act like it is being touched on the screen and will either select something or not let me touch what I'm trying to touch. In fact as I'm typing this with the phone's keyboard my phone keeps thinking I'm touching the discard button (which I'm not, obviously) And I've noticed that its always in the bottom left corner of the screen in portrait mode. This is causing me to sometimes not be able to move icons or unlock the phone or scroll through pages because the phone thinks I'm like multi touching the screen in the corner. This happened for a while earlier this week until I pulled the battery. Then this morning it got terrible enough that I could barely use my phone at all even after multiple reboots and fixing permissions. I even went so far as odining back to stock EC05 and OTA updating to EL30, from EG22. ( haven't had time to update to an official build until now. ) again it obviously isn't a software issue but I don't know what I should do, like get a new epic (which I really don't want to) even though this hasn't been a problem until very recently and I don't remember anything damaging my phone. Anyways just thought I'd share my problem with you guys to get any suggestions. And sorry for how long the post is.
Sent from my SPH-D700 using XDA App

wazzuup199 said:
Ok so I realize that this is almost positively a hardware issue, however I just wanted you guys' opinion. So its happened 1 or 2 times before but a simple reboot has fixed it usually, until today when it has gotten really bad all of a sudden. The issue is that randomly, my phone will act like it is being touched on the screen and will either select something or not let me touch what I'm trying to touch. In fact as I'm typing this with the phone's keyboard my phone keeps thinking I'm touching the discard button (which I'm not, obviously) And I've noticed that its always in the bottom left corner of the screen in portrait mode. This is causing me to sometimes not be able to move icons or unlock the phone or scroll through pages because the phone thinks I'm like multi touching the screen in the corner. This happened for a while earlier this week until I pulled the battery. Then this morning it got terrible enough that I could barely use my phone at all even after multiple reboots and fixing permissions. I even went so far as odining back to stock EC05 and OTA updating to EL30, from EG22. ( haven't had time to update to an official build until now. ) again it obviously isn't a software issue but I don't know what I should do, like get a new epic (which I really don't want to) even though this hasn't been a problem until very recently and I don't remember anything damaging my phone. Anyways just thought I'd share my problem with you guys to get any suggestions. And sorry for how long the post is.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I have had this happen... wasn't a hardware issue for me, but it may be for you... I fixed it by turning off the screen (locking the phone) and cleaning the screen off thoroughly.... it fixed the issue... it may not fix it for you though... hopefully its that easy... for me it was some dirt or something on the screen making it "think" I was touching that spot when I wasn't... hope that's all it is for you...
Sent from my SPH-D700 using Tapatalk

Out of curiosity does this only occur while charging or always?
Sent from my SPH-D700 using XDA App

It happens always. On and off the charger. And I don't think its that easy as I had a screen protector on it and I thought it could be something like dirt under the screen protector causing it to freak out but I took off the protector and its still happening. Looks like I need a replacement... ):
Sent from my SPH-D700 using XDA App

wazzuup199 said:
Ok so I realize that this is almost positively a hardware issue, however I just wanted you guys' opinion. So its happened 1 or 2 times before but a simple reboot has fixed it usually, until today when it has gotten really bad all of a sudden. The issue is that randomly, my phone will act like it is being touched on the screen and will either select something or not let me touch what I'm trying to touch. In fact as I'm typing this with the phone's keyboard my phone keeps thinking I'm touching the discard button (which I'm not, obviously) And I've noticed that its always in the bottom left corner of the screen in portrait mode. This is causing me to sometimes not be able to move icons or unlock the phone or scroll through pages because the phone thinks I'm like multi touching the screen in the corner. This happened for a while earlier this week until I pulled the battery. Then this morning it got terrible enough that I could barely use my phone at all even after multiple reboots and fixing permissions. I even went so far as odining back to stock EC05 and OTA updating to EL30, from EG22. ( haven't had time to update to an official build until now. ) again it obviously isn't a software issue but I don't know what I should do, like get a new epic (which I really don't want to) even though this hasn't been a problem until very recently and I don't remember anything damaging my phone. Anyways just thought I'd share my problem with you guys to get any suggestions. And sorry for how long the post is.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
its a software issue. it happened to me a little while after flashing to custom roms. odin back to ec05 , reroot, then try flashing the dexodexed el30 rom and see if it does the same thing.
---------- Post added at 05:24 AM ---------- Previous post was at 05:23 AM ----------
LORDFIRE00 said:
its a software issue. it happened to me a little while after flashing to custom roms. odin back to ec05 , reroot, then try flashing the dexodexed el30 rom and see if it does the same thing.
Click to expand...
Click to collapse
if it was hardware, you wouldn't have even been able to type your post from your xda app.

Related

[Q] Lost Notification Pull Down

I've recently lost the ability to pull down the notification bar in portrait mode. In landscape it works. I can get it to come down in portrait by pressing the menu button then the notification icon, when it's down using this method I can raise it up or down unless I take it all the way to the top. I updated to Fresh 3.5.0.1 and the new radios/wimax/pri/nv the night before. The pull down function worked that night and next morning. I dont' think the update caused this problem since I have reflashed the ROM to a previous version of Fresh and had same issue. I have also restored a backup of a different ROM. Just thought I'd mention that incase someone else has had a similar scenario.
I did drop my phone before this happened but don't no if this was the cause since I only checked to see if the screen was cracked after dropping and don't remember exactly when the bar stopped pulling down, I have no freaking idea.
It's unnerving to have the damn thing not working..
All other aspects of the touch screen seems to work. I downloaded a multi point tester from the market and the touch sensor(s?) seems a little off at the top as to how far up it will follow my finger compared to the bottom. Caused from dropping?
My knowledge of the makings behind the screen are nill so I haven't a clue to what dropping my phone could do to the touch screen things.
Btw has anyone tried to revert back to a pre 3.7 rom with the new radio/wimax/pri/nv and have their phone run like crap? Mine sure did.
Edit: nvm, found this "you cannot run any rom but 3.70 or aosp with pri 1.90"
Any suggestions?
Sounds like It's broken. Try flashing the stock with root 3.70 Rom and wipe everything. I'm going with it needs to be replaced.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!
does anyone know of the mechanics of the phone as to what may have happened to the touch screen when I dropped, I do think this was the cause of my delimma. did something maybe break or somethign shift? any ideas?
No one has taken one apart yet? How disappointing!
I suppose everyone is still in the 1yr warranty from HTC and not ready to go there.
You touch sensors are messed up. If you have TEP insurance, sprint will repair it free.
Sent from my PC36100 using XDA App
This happened to me after my gf thre my phone on the ground. The Sprint Reps won't know what happened, and they'll replace it for free. Make sure it's a new phone instead of refurbished since, refurbished have a tendency of doing the same thing after some time.
Guess it's time to unroot and return for repairs, thanks

Search Menu keeps popping up randomly

I dont know if this is a problem with my phone or the ROM. This seems to happen intermittently and I dont know what to do about it. It drives me crazy especially when I am trying to text or do anything. Sometimes and it seems more frequent lately, when I unlock my phone and go to text or send an email and I am in the middle of typing.... all of a sudden, the search menu pops up repeatedly. Once this happens I stop touching the screen completely and it just keeps popping up and down continuously like I am pressing the search button at the bottom of my screen. It will do this for several minutes, sometimes longer. Then it goes away and I dont see it again for days. But it keeps happening.
Has anyone else experienced this kind of problem?
Things I have tried with no success... 1. check for debris stuck on the screen near the search button. 2. dirty screen. 3 replaced screen protector. 4. removed screen protector. 5. removed phone protector (otterbox) completely, no screen protector either, just phone.
None of these have stopped this menu popping problem. Please help? Should I just take this phone back and try and get a replacement? I am sure that if I do that, the tech wont be able to duplicate the problem. UUGHH!!
UPDATE: Found this thread about the same thing and, yes, it looks like low signal and ICS combo on 3G could be the culprit.
http://forum.xda-developers.com/showthread.php?p=29230046
First off, it sounds like you have a messy situation with your phone pooping often. Kidding aside, I am having the same issue. I really thought it was faulty touch sensors. I am currently using AKOP build 7/20 and the issue seems to sporadically pop up. I am glad I am not the only one
Sent from my SPH-D710 using xda app-developers app
Sprint is literally MADE of these phones.
They have so many that they're pushing them to Boost mobile.
Politely demand a replacement, insist that the issue is covered.
You will have no problem getting what you need.
mcadamry said:
Sprint is literally MADE of these phones.
They have so many that they're pushing them to Boost mobile.
Politely demand a replacement, insist that the issue is covered.
You will have no problem getting what you need.
Click to expand...
Click to collapse
Thank you for the advice. I will try it. Not sure if I should put my OS back to stock before taking in or not. I am currently running SuperGalaxy v1.3(FF18) ICS 4.04. Suggestions?
astro004 said:
First off, it sounds like you have a messy situation with your phone pooping often. Kidding aside, I am having the same issue. I really thought it was faulty touch sensors. I am currently using AKOP build 7/20 and the issue seems to sporadically pop up. I am glad I am not the only one
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I called the Sprint store where I bought the phone and asked them about it and they said they were having a lot of similar issues since the latest OTA update. However, I told them mine has been doing it months before the OTA update, which is true. She suggested I bring it in nad have the tech look at it. So I will probably do that but should I put the OS back to stock first?
My ODIN Mode info below.
Custom Binary Download = 0
Current Binary = Samsung Official.
bronski813 said:
Not sure if I should put my OS back to stock before taking in or not.
Click to expand...
Click to collapse
If you're running a safe recovery such as agat's, etc, then I believe a simple factory reset would suffice.
I'm somewhat new to the android os, so my statement above may need verified.
But I'm no greenhorn when it comes to getting these phones replaced: this is my fourth one!
The safest bet (and what I would do) is to ODIN back to ff18 stock. Or el29 even. Whatever.
Good luck! That button issue would be unbearable for me!
mcadamry said:
If you're running a safe recovery such as agat's, etc, then I believe a simple factory reset would suffice.
I'm somewhat new to the android os, so my statement above may need verified.
But I'm no greenhorn when it comes to getting these phones replaced: this is my fourth one!
The safest bet (and what I would do) is to ODIN back to ff18 stock. Or el29 even. Whatever.
Good luck! That button issue would be unbearable for me!
Click to expand...
Click to collapse
I will do that and make a backup first though. Thanks again!:good:
edit:i do believe the long-press of the 'menu' button brings up the new ICS search feature. long press of the 'search' button brings up the google voice search on my phone.
--
its not random..its when your in a low signal area.
I too thought it was faulty hardware buttons, but there was a thread here somewhere that mentioned it happens when in low signal area that caused the "menu" button to be pushed. this has been happening on my phone and others before ICS OTA.
not sure why its been happening, nor do i know of a fix
tool2269 said:
edit:i do believe the long-press of the 'menu' button brings up the new ICS search feature. long press of the 'search' button brings up the google voice search on my phone.
--
its not random..its when your in a low signal area.
I too thought it was faulty hardware buttons, but there was a thread here somewhere that mentioned it happens when in low signal area that caused the "menu" button to be pushed. this has been happening on my phone and others before ICS OTA.
not sure why its been happening, nor do i know of a fix
Click to expand...
Click to collapse
I am certainly in a low signal area. In fact, my signal is almost non-existant. What I dont understand is why roaming doesnt kick in and use whatever signal is available. I know that AT&T has signal boosters in my building and the signal is very strong. Maybe the signal issue is causing the problem but I have not seen that thread. I will do some searching and if I find it I will post here.
Same problem with my phone. Just got back from vacation, 10hr drive both ways using the phone for navigation there and back home, so the phone was in my line of sight the whole time. It always did it in low signal or slow data areas, or when data roaming kicked in. I have poor reception at the house and it starts as soon as I turn off the wifi.
Local sprint store is ordering me new phone. I'm running stock EL29..
Sent from my SPH-D710 using xda premium
rehpot1 said:
Same problem with my phone. Just got back from vacation, 10hr drive both ways using the phone for navigation there and back home, so the phone was in my line of sight the whole time. It always did it in low signal or slow data areas, or when data roaming kicked in. I have poor reception at the house and it starts as soon as I turn off the wifi.
Local sprint store is ordering me new phone. I'm running stock EL29..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
So if you are running stock EL29 then that would rule out ICS as part of the problem. We are left with low signal on 3G. I have been watching closely over the past day and it only happens on my phone when low/no signal and no wifi. If I am connected to wifi then it doesnt do it. I am sure if I put my phone in airplane mode it wouldnt do it either. I will test that today.
New phone (like new replacement), no more problems.
Sent from my SPH-D710 using xda premium

Phantom Soft Key Issue

I wanted to get the opinion of the devs who make all of the ROMS for this device. Below is my experience and my theory:
I have had the phantom soft key issue on every incarnation of the GSII software. I un rooted and went all the way back to the beginning. I used each rom version till the issue occurred, then I let the phone update to the next ROM version and repeated the process. Every single un rooted update had the same issue and then every single Rooted ROM all ROMS for the ET4G were tried and the issue occurred.
Strange part is it came out of nowhere. I have had and have been flashing for an entire year without issue and one day all of a sudden... BOOM. I don't think it is as simple as the signal issue. I think it has to do with flashing as well. Unless this is happening to someone who has never rooted their device, I think something in the roms we flash trigger the issue which is related to signal.
Has anyone known anyone who has never rooted their device and has had the issue? By the way, the store gave me a brand new factory OEM screen and the issue still occurs.
Gorguts said:
I wanted to get the opinion of the devs who make all of the ROMS for this device. Below is my experience and my theory:
I have had the phantom soft key issue on every incarnation of the GSII software. I un rooted and went all the way back to the beginning. I used each rom version till the issue occurred, then I let the phone update to the next ROM version and repeated the process. Every single un rooted update had the same issue and then every single Rooted ROM all ROMS for the ET4G were tried and the issue occurred.
Strange part is it came out of nowhere. I have had and have been flashing for an entire year without issue and one day all of a sudden... BOOM. I don't think it is as simple as the signal issue. I think it has to do with flashing as well. Unless this is happening to someone who has never rooted their device, I think something in the roms we flash trigger the issue which is related to signal.
Has anyone known anyone who has never rooted their device and has had the issue? By the way, the store gave me a brand new factory OEM screen and the issue still occurs.
Click to expand...
Click to collapse
I had the issue straight out of the box when we still had gingerbread. I hardly get it anymore besides on occasion
Sent from my SPH-D710 using Tapatalk 2
Elw00d said:
I had the issue straight out of the box when we still had gingerbread. I hardly get it anymore besides on occasion
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Right outta the box before rooting it?
I personally think its hardware related with, either over time the screen moving and the heating up of the device causing phantom button presses... this only recently started happening to me and after i wipe screen with cloth while its turned off it goes away. for awhile... idk haha
I disabled the hardware capacitive keys and use the software on screen buttons. Problem solved
Sent from my SPH-D710 using xda premium
As said above, I had this issue on Gingerbread..out the box, no root. It'd press menu by itself lol, always gave me WTF moments. I'm on ICS now, and no problems at all.
Crazy, ok. Well I got the answers I was looking for. Thank you everyone for your info. Note 2, here I come.
Yup, happens here too. Menu key goes nuts when charging.
FYI just cause you want to get a developers opinion does not give you permission to ask a question in the development section.
Papa Smurf151 said:
FYI just cause you want to get a developers opinion does not give you permission to ask a question in the development section.
Click to expand...
Click to collapse
I will begin chastising myself at once....
Gorguts said:
I will begin chastising myself at once....
Click to expand...
Click to collapse
Picture please ^^^^^^^^^
I have this issue on out of box uprooted and other sget4g were okay for some time after rooting and flashing custom made roms... They too fell prey to the mysterious phantom presses... Ahhh the horror.
My fix was....... To
I have had this issue several months and now have a good solution. Use this info posted by elijahbrown on Page 464 in PA thread I believe. http://forum.xda-developers.com/showthread.php?p=34125394
" Disables menu key!
Ooookay..
Go to system/usr/keylayout
Select sec_touchkey. kl and edit as text. You'll see key 217 is search. Delete that line of code or put a "#" in front of it to turn it into a comment. Save the file.
Re boot and let meet know.
Just curious as to why you want to do this so bad? "
# comment out menu and search keys. Save file and Set permissions.
Then head over to the play store and get Button Savior. I paid for the advanced features and am very happy. Have to keep the phone until may 2013, sprint claims liquid damage so no replacement.
Button Savior on screen hidden pop up menu buttons works great and no more phantom presses menu or search pop ups ever again! 

[Q][Help] Phone constantly "reboots", stock firmware, have logcat!

Alright, so my girlfriend's Samsung Galaxy S II started to go through these weird partial reboots several weeks ago (maybe even months). The phone would randomly go black, play the stupid shutdown/startup (dont remember which) jingle...then just simply be at the lock screen with a crossed out circle where the signal bars would be (for just a couple of seconds). When this happened, I used to just tell her to shutdown the phone, take out the battery, and let it sit for about 30 seconds, then put everything back together and start it back up. This seemed to work, which made me think it might have just been a software or at worst a memory issue of some kind.
This issue was always intermittent, but now, no matter what I do, it just keeps looping this "restarting" problem. I can't access any internal memory space from my computer because in the time it takes to connect, it just "reboots" again. I made a logcat of the phone up until the "reboot", and in doing so noticed that when I would browse the phone via adb shell, I saw no mount for the sd card...which then lead me to believe maybe it was an issue with that. I checked the sd card for corruption (and prior to even using it, checked that all blocks were read/writable (legit)), but that led nowhere.
Anyways, not having any idea where to go next, nor where to begin or what to look for in the 5000+ lined logcat, I turn to xda with hopes of getting some sort of help. Thanks in advance for any I get!
EDIT: Oops, some other important notes I didn't mention (other than in title); this is running stock firmware, only OTA. I tried once to upgrade her to ICS via Kies, but the upgrade would never complete. She also refused to let me root her phone...so unless there is a stock recovery mode, her phone has none...
bump, as its been a week and no responses. If anyone has any ideas or can figure out whats wrong from the logcat, please help.
Almost 3 weeks...no answer...isn't there at least 1 person who has an idea or can deduce one from the logcat? Pretty soon I'm gonna have to tell her to give up and get it "fixed" (ie, swapped for a refurb with most likely all her data lost)...
EarthBoundX5 said:
Almost 3 weeks...no answer...isn't there at least 1 person who has an idea or can deduce one from the logcat? Pretty soon I'm gonna have to tell her to give up and get it "fixed" (ie, swapped for a refurb with most likely all her data lost)...
Click to expand...
Click to collapse
Looking at the logcat if it is accurate the problem is overheating and it is shutting itself down. That's why it keeps rebooting from I read but I could be wrong. Also looks like it has wakelock issues. Lot of wakelock errors in logcat. Some app or apps are causing the wakelock issue find them and remove them that might solve the problem.
Sent from my SGH-T989 using Tapatalk
EarthBoundX5 said:
Almost 3 weeks...no answer...isn't there at least 1 person who has an idea or can deduce one from the logcat? Pretty soon I'm gonna have to tell her to give up and get it "fixed" (ie, swapped for a refurb with most likely all her data lost)...
Click to expand...
Click to collapse
i say try to odin back her phone to stock on here there a good post for it to get her back and if she had Gmail sync there shouldnt be a problem unless she really dont want to download everything again i say give odin a shot and then from there upgrade through kies its tricky you have to make sure you have 50% battery life or more and kies errrors out sometimes but it does work i update my friends phone as he does not like all the root stuff lol so i always your kies after a couple errors it will work and thats your best option if she doesnt want to loose anything kies will back it all up for her and are you sure that power button aint sticking sounds like you have a looping issue are you able to go into download mode or are you familiar with this ?
Idk how to read logcats but another idea could be you have the sticky power button issue. I think if it was overheating u would feel it and mention it in the op.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
I used to have this problem when my phone was on ICS. I found that putting it back to GB, and using custom JB roms fixed it. I'd try those.
For starters, thanks everyone for the responses! After this long, its really great to see so many in one day!
richardlibeau said:
Looking at the logcat if it is accurate the problem is overheating and it is shutting itself down. That's why it keeps rebooting from I read but I could be wrong. Also looks like it has wakelock issues. Lot of wakelock errors in logcat. Some app or apps are causing the wakelock issue find them and remove them that might solve the problem.
Click to expand...
Click to collapse
Thats what I thought, because it seemed to get exceptionally hot before "rebooting"...at first...then I was noticing it "rebooting" when clearly cold. If it is indeed overheating like I had thought in the very beginning, is there anything I can do about it? What does it use for heat conductivity and displacement? And for that matter, I would think if it was overheating though, it would actually reboot, not the half-ass semi-reboot its been doing...
And what is wakelock exactly that it would cause an issue? Only apps I see using it are WootWatcher, KeyguardViewMediator and PowerManagerService.
krazierokz said:
i say try to odin back her phone to stock on here there a good post for it to get her back and if she had Gmail sync there shouldnt be a problem unless she really dont want to download everything again i say give odin a shot and then from there upgrade through kies its tricky you have to make sure you have 50% battery life or more and kies errrors out sometimes but it does work i update my friends phone as he does not like all the root stuff lol so i always your kies after a couple errors it will work and thats your best option if she doesnt want to loose anything kies will back it all up for her and are you sure that power button aint sticking sounds like you have a looping issue are you able to go into download mode or are you familiar with this ?
Click to expand...
Click to collapse
I would use odin...but the phone doesn't stay on long enough to do much of anything before "rebooting". Also, she is already using stock firmware + OTA updates. And her contacts are not what I am worried about, its her photos and such. This is the very reason why I hate internal memory for phones...
And I'm pretty sure its not a sticky power button, I had seen that being a common issue when researching before posting. And again, if I have not been clear, its not exactly "rebooting", just semi-rebooting; phone starts up, crap starts running, a min or 2 later, phone acts like its restarting (plays sound and all), then just comes back to the lock screen immediately...I can't really describe it much more than that.
And no, I'm not familiar with "download mode"
bzlik88 said:
Idk how to read logcats but another idea could be you have the sticky power button issue. I think if it was overheating u would feel it and mention it in the op.
Click to expand...
Click to collapse
Ya, like I said in the reply above this, I don't think its the sticky power button problem...but I could always be wrong. I only didn't mention over heating because I felt I did a good job of ruling it out.
DeliciousLimeJuice said:
I used to have this problem when my phone was on ICS. I found that putting it back to GB, and using custom JB roms fixed it. I'd try those.
Click to expand...
Click to collapse
Its running GB atm, never updated to ICS via Kies...
I wish I could help you further but i can say one thing, the rebooting that your describing is called a "hot reboot". I know what ur talking about and others will too if u use that term. Good luck.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

[Q] s3 stuttering/twitching

I have tried searching for this problem but I must be using the wrong terms... so sorry in advance if I missed a post that addressed this issue.
My sprint S3 does this twitchy/glitching thing on every touchwhiz based jellybean rom (does not do it on TW ICS ROMS) I have tried. It basically makes it nearly impossible to do sliding animations, IE it can actually get stuck and start flashing halfway between screens, or when pulling down the top menu, however you can open new programs just fine if you are already on the right screen for them. Luckily it does not do this all the time, but when it happens it keeps doing for 10 minutes or so and its annoying as hell.
I figured this must be a rare issue even though it effects both my wifes phone and mine, since I have never read anything about it, however I just got a new replacement phone and it does the exact same thing, even on dead stock TW JB ROM.
Oddly enough I discovered last night that if I turn on my screen filter app it stops completely, but it starts right back up when I turn off screen filter..... any ideas how to fix this?
Try grabbing cache clear from the play store and set it to run every 12 hours. It helped my phone a good bit.
Sent from my SPH-L710 using xda premium
No one else ever has this issue?
joelespinoza said:
No one else ever has this issue?
Click to expand...
Click to collapse
I had it dude, but it was just on the CleanBean ROM, it was annoying as hell!
So I changed the ROM, Its weird that its happening on a Stock ROM, any suspicious app?

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