Develop Bugs

Camera can't focus correctly.

Recently I noticed my camera takes pictures like crap. I doesn’t want to focus further than 2 ft., everything after that looks horrible. Sprint replaced the camera but that didn’t fix the issue. No insurance on the phone and this is a refab also, and they will not replace with another EVO because according to them I have a partially ON moisture indicator. I know it wasn’t around the water or near the steam and can’t prove it so wasn’t like that when I got it. Is there any way to adjust the focus on the camera via pot or something, just curious?
Ps: I did contact HTC saying I had horrible experience with Sprint on all the exchanges I had there always was something wrong with the refabs, and they said they will take my phone an fix it. I don’t know how they will react when they will see that inside sticker little bit screw up.

if your phones rooted try looking in the development section for camera fixes.

Purple tint/noise on camera

Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a certain batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.

wireroid said:
Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a defective batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.
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I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25

Frankie1588 said:
I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25
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Click to collapse
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...

wireroid said:
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...
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Click to collapse
My dad also has the HTC One from Verizon (got it a week later). His camera exhibited no such issues. I am going to try messing with his again tomorrow.
Its definitely a widespread issue though as you can see on that XDA post. I've also been following that since I got the phone. There is someone who thinks it might be a software issue and can be fixed by flashing libs. He is working on it.
http://forum.xda-developers.com/showthread.php?p=45158495
I am just afraid of returning it and getting another headache such as dead pixel(s), chassis gaps/scratches, or anything else like that. I am trying to determine if I could live with it. I don't take many low light shots, but it will suck when I do.
When did you get your phone? It sucks that I have to decide by tomorrow!
EDIT: My camera pretty much does the same thing as shown in this pic (For others who may not be aware what we are talking about)
http://forum.xda-developers.com/showpost.php?p=45298491&postcount=966

I got the phone about a week after release. Not sure that means much though, they seem to be randomly using old leftover parts to build the phones (according to the serial number, mine was built in July).

Can you post a picture of the purple stuff? I've seen other threads on this - in one case it did look like classic low-light issues that plagued certain Dincs, but another guy's pictures seriously did not look like digital noise to me - looked like an oily smear, maybe a manufacturing defect.

st vd6869(1.0) cinesensor 2013-06-20
Mine doesn't have the issue and it was purchased in the release day.

I had this same problem. I went in to verizon and showed the guy and we went through 3 replacements before he swore it was a software issue. Then I showed him that covering up the camera lens on their display model showed a plain black screen, while the replacements were showing that purple/pink tint. Here's an album with a couple of pictures of what it looks like.
https://www.dropbox.com/sh/m93o47ugxapos4v/hB6YN6kw-n/HTC One

My camera does the same.
I took it to the VZW store today but didn't have my ID nor did I bring the box with me.
Planning on going back tomorrow.
They told me they'd replace the phone for me so we'll see what the new one does.
Will report back!
BTW, nice car Frankie1588 if that's yours
Mazda RX-8?

For reference - here's a pair of low light shots, one with night mode on and one without. Definitely worth replacing because this phone sees better in the dark than I do, and that's pretty cool - this scene is nowhere near as bright as the pictures make it look, and night mode gets rid of speckling artifacts entirely.

So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?

guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.

so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?

dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
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I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.

dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
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nrfitchett4 said:
guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.
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andybones said:
so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?
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PizzaSauce said:
I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.
Click to expand...
Click to collapse
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.

murderdock said:
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.
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Click to collapse
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.

nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
Click to expand...
Click to collapse
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.

nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
Click to expand...
Click to collapse
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.

murderdock said:
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.
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Click to collapse
wireroid said:
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.
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Click to collapse
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.

nrfitchett4 said:
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.
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Click to collapse
yea I got lucky as well with the build quality.
I am hoping the same with camera.
I just tested in pitch black.
taking pictures with out the flash on obviously left me with a black picture.
with flash everything was great.
am I do now believe my camera is ok?
or did I test wrong?
thank you in advance.

I may need to replace the camera on my Nexus 5X, any ideas/suggestions?

I bought a used Nexus 5X from Swappa that recently had the screen/digitizer replaced by the owner. Well, I got the phone last week and everything seemed to be working smoothly and properly, but, while looking closely at some of the pictures I took with the phone's camera, I noticed some blurry marks/spots visible on the images. At first, I figured that they were probably just on the outer lens, but it turns out that the blurry marks/spots are actually showing up on the photos taken with the phone after I've copied them over to my computer.
For the record, I did take the back cover off the phone and tried cleaning/wiping off the actual camera lens with a Q-Tip and a pointed Q-Tip, but it did not seem to help at all with removing the marks/spots. So, it looks like I may need to try to replace the main/rear-facing camera on my phone, if that is going to be realistic for me to do.
After doing somr searching, I found some links for buying the actual rear-facing camera module replacement part.
For $13.88 from DIY Mobile Repair https://www.diymobilerepair.com/lg-nexus-5x-rear-camera-replacement
And for $17.99 from Repairs Universe http://www.repairsuniverse.com/lg-n...JL6woQtVLGseJUQDWFHAWwAODwICsmVdbxhoC5Ffw_wcB
And here are some DIY instructions from ifixit.com for Nexus 5X Rear-Facing Camera Replacement https://www.ifixit.com/Guide/Nexus+5X+Rear-Facing+Camera+Replacement/60276
Does anyone think this should realistically be as simple as it seems to be to replace the rear-facing camera? And is there any reason to think that either of these replacement cameras would result in photos with image quality that is not as good as the original camera's pictures? Or should these replacement parts be just as good as the OEM camera in the phone? I actually chatted with someone on the DIYMobileRepair.com site and was told that the camera module is exactly the same as the OEM camera module that comes in the phone, so I would think that the resulting photos would/should be just as good after replacing the camera module. However, I can't help but be concerned about this when buying the camera model from a third party seller. So, I'm hoping that someone on here has actually replaced the rear-facing camera module and can comment about this.
With that stated, has anyone on here actually replaced the rear-facing camera module for a Nexus 5X? And if so, where did you buy the replacement part? And how much did it cost you? If anyone has actually purchased a replacement camera, if you would post a link to the specific part you got, and describe how difficult it was to install on your Nexus 5X and your results, that would be very much appreciated.
Also, here are some pics taken with my Nexus 5X:
http://imgur.com/kJUmLsN If you look just above the above the LG logo, you can see the mark that looks like a partial "C" or the left half of a circle, and would seem to have possibly been left by a fingerprint, or, now that I think about, it looks like it is likely actually an imprint mark from the the camera's lens assembly. There's also a little round spot/mark to the right of that one, close to the edge of the right side of the back cover.
Here's another picture http://imgur.com/QgXikAy where the half-circle mark is just below and between the openings for the fingerprint reader and the camera lens.
And here's another one http://imgur.com/GxGYo0U where the half-circle mark is just below and to the right of the "n" in the nexus imprint, and there's also a small dot/spot up higher and to the right of the fingerprint reader opening, close to the right edge of the back cover.
And one last photo for this post http://imgur.com/q8jnvHO where the half-circle spot/mark is in the middle towards the bottom of the image, and where there's also a small dot/mark on very the bottom of the right side, just to the left of the blue border line.
And here are some photos where I highlighted the marks/spots/dots:
http://imgur.com/qmY9CWN
http://imgur.com/4wZzAXi
Also, if anyone has any suggestions about what else I might be able to do to try to clear/clean off the marks that appear to be on the inside of the camera lens, please do let me know.
Sorry for the lengthy post. And as always, much thanks in advance for any helpful replies that I may get!

A grey spot keeps appearing on my rear camera photos, any idea what it is?

Image 1
Image 1
Here are 2 pictures I've taken with the rear facing camera. As you can see, there's this weird smudgy thing in the photos towards the left side (the top of the lens). Would anyone have any idea what this could be? I tried wiping the lens window, removing the lens window and wiping the actual lens itself (carefully). Along with wiping both of these surfaces, I also shook the phone a bit and tapped around the lens to see if anything would be knocked loose. But no, it's still there. Something tells me it could be software related, as I cannot see any physical damage. But I guess it could also be some sort of connection problem.
I'm really hoping I don't have to send this away to be repaired, so does anyone know what causes this? I also really don't want to have to replace the whole lens or send it back to Taiwan for 4 weeks. I'd really like to just know what this is so I can fix it.

You need to go deeper (don't know if it's possible). To me it looks like dust on the image sensor itself. Had something like this on a Sony digital camera, was able to get to the sensor and clean it myself after seeing it done at the service the first time.
Don't know if it's possible to get there on G4's camera though.

Question Pixel 6 Pro Camera Problem

When I'm trying to take a pic in the dark, I noticed that the viewfinder and post picture has smudges/spots on them. It seems to only be on the main camera and in really dark scenarios. Can anyone confirm they have this as well?

@26donny There have been similar reports on Android-hilfe.de
look here: https://www.android-hilfe.de/forum/...le-pixel-6-pro-flecken-auf-kamera.989463.html
If you don't speak German you can use a web translator but in any case you will find that some users there have posted pictures very simiar to yours. The problem should also be visible when taking a completely dark photo...

Here is a collection of example pictures that other users have posted in regard to this problem. As you can see, it's a serious issue. I'd encourage everybody who bought a Pixel 6 to check if they have the same problem and write to Google support if so. They sooner they learn there is something wrong with some lenses the sooner they can do something about it.

Hmmmm, I don't seem to have that but maybe it needs to be darker?

You just need to move the phone slowly over a fairly dark uniform image, the marks will then become clear because they will show up as static parts of the image. This is very similar to the dirty screen effect on OLED and LCD screens. It looks like contamination on the sensor itself, either it hasn't been washed properly or a coating hasn't covered correctly when it was manufactured. Definately a hardware issue, if effected get the phone sent back, it can't be fixed by software.
I've checked mine and no sign of a problem, thankfully.

Batfink33 said:
Hmmmm, I don't seem to have that but maybe it needs to be darker?
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Click to collapse
I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.

Craphead said:
I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.
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Click to collapse
I'll try again later when it's dark. Looks like a hardware problem.

I've got the issue. Any further info on this in English? I translated the website looks like no info from Google yet

I purchase my Pxl 6 Pro and the camara is showing just a black screen (

Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.

I just read an article about how Google doesn't recognize this as a hardware problem. I'm sorry for you guys here.
If it really is a hardware issue, we need to make more waves and get more attention so Google starts to act.
By the way, did you guys clean your camera lens properly? Did you try to look into it with a flashlight, to see if there is some dirt in there? And did you try a factory reset to see if it's not just a software issue? Or try it out in safemode?

chalan30 said:
Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.
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Oh boy, that looks terrible.

It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.

PhilipL2021 said:
It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.
Click to expand...
Click to collapse
That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.

Morgrain said:
That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.
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thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.

chalan30 said:
thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.
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Click to collapse
If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).

Morgrain said:
If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).
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They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well

chalan30 said:
They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well
Click to expand...
Click to collapse
Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.

Morgrain said:
Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.
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Yeah you are right. And yes I bought it from the google store. I am going to get in touch with them again and let them know that I need a replacement.

I suspect this issue is more widespread than it looks.
I initially thought I didn't have it, but it have it too. Not that marked, but i have it.
To replicate the test better:
- turn screen brightness at max.
- go into a very dark room, close to pitch black.
- open camera, point it to a homogeneous textured wall.
- move the camera around and notice if there is a stain that stays in a fixed position on the camera.
If you have the stains, contact google and let them know.
Attached a photo that makes you see where mine is.