I received my Galaxy Nexus on tuesday. Prior to activating the Nexus I was using my Thunderbolt without any issues. I activate the Nexus, and suddenly the phone has no data. Texting and calling works, but absolutely no data. I called tech support and I get issued a replacement phone and received it on Thursday mid day. As soon as I get the new phone I activate the new sim card and new phone. Turns out it has the same problem. So I call tech support again and go to tier 2 this time. The rep goes through a serious of changes and keeps asking me if I have usage controls, which I never touched before. He tries everything without luck. At this point we are both out of ideas. Then I remember I added the VZ App pack that includes verizon video, visual voicemail, ring back tones, vz navigator, nfl mobile, and apparently usage controls. He removed the feature, and voila! the Nexus has data again!
Turns out the VZ app pack was the feature that was causing the phone to not have data in the first place, regardless of showing 4g and 3g grey bars. As soon as the app pack was removed the bars became blue.
This morning I wake up with the same issue. Reboot the phone a couple of times, and nothing. So I jumped on verizonwireless.com, and remove the app pack. Reboot the phone, and I have data again. I went back and re-added the feature, and the phone has been fine for about a half hour now.
Cliffs:
vz app pack causing data issues on nexus
remove vz app pack
reboot nexus and it works again.
I will check back tomorrow morning to see if the phone has the same data issues again, if so then I will be removing the app pack all together.
Related
Last night I rooted and installed [ACS]SyndicateROM Frozen 1.1.1 (Hajime-taisho) onto my Samsung Epic 4g and everything was working great last night. I was texting and using the phone just fine
Today, all of a sudden, texting stopped working and everything was not being sent.
Any suggestions?
Pay your sprint bill? =/
I actually did that once lol... had thought I had a bad flash.
There are multiple possible causes for that.
1.If you use a task killer either:
A. STOP, it's an unnecessary app that ruins Android's multitasking
OR
B. Exclude the MMS/Messaging app from it.
2. It could be an issue with Sprint service, try things like toggling Airplane mode for 5 minutes or even a full reboot.
Well I got the Verizon LTE Galaxy Nexus a few days ago (on release day) and since I started using it, service will drop out intermittently. For example, I'll be in my house with 4 bars and a 4G LTE connection (the signal has always been very reliable here) and I'll be using the phone perfectly with no problems. I'll lock it and put it down for anywhere between 5-15 minutes, and frequently (not always) when I pick it back up and unlock it, the phone will say "Searching for Service". The same problem also occurs when sending text messages. I'll click the send button and the messaging app displays and error claiming that the message could not be sent. I try to resend the message a few times, and after about 10 seconds the phone says that service has dropped out completely. The last scenario with this problem is when I'm simply using the phone for web browsing, listening to music, playing a game, etc. I'll be using it and my service will randomly disappear. This happens on WiFi and when I'm using mobile data. It also happens at home and while in other areas (with good service or bad service). Is anyone else experiencing a problem similar to this? If not, should I ask Verizon to replace my device?
I was on calls on mine on and off all day Thu and Fri. I never saw this issue.
Hey man, I just returned my GNex due to the exact issue you are describing. They swapped me a different one and it seems to be fixed. I'm still only getting 1-2 bars max but signal drops are not happening now. they were happening so constantly before i was ready to just return the phone outright.
It's really annoying because they have to reproduce the problem before they will give you a new phone. They looked me up in the computer and said their system says I have zero dropped calls (that's BS because I have been dropping constantly) and they made a phone call while I was in the store that lasted 5 minutes without dropping...strangely while in store I had 4 bars but as soon as I leave the parking lot I get 1-2. I was about to walk out of store defeated and without a new phone but service popped back off and I was able to get the guy to see it and fail to make a call to my voicemail...this new swapped out phone works much better.
baldwinguy77 said:
Well I got the Verizon LTE Galaxy Nexus a few days ago (on release day) and since I started using it, service will drop out intermittently. For example, I'll be in my house with 4 bars and a 4G LTE connection (the signal has always been very reliable here) and I'll be using the phone perfectly with no problems. I'll lock it and put it down for anywhere between 5-15 minutes, and frequently (not always) when I pick it back up and unlock it, the phone will say "Searching for Service". The same problem also occurs when sending text messages. I'll click the send button and the messaging app displays and error claiming that the message could not be sent. I try to resend the message a few times, and after about 10 seconds the phone says that service has dropped out completely. The last scenario with this problem is when I'm simply using the phone for web browsing, listening to music, playing a game, etc. I'll be using it and my service will randomly disappear. This happens on WiFi and when I'm using mobile data. It also happens at home and while in other areas (with good service or bad service). Is anyone else experiencing a problem similar to this? If not, should I ask Verizon to replace my device?
Click to expand...
Click to collapse
Just got off the phone w/verizon for the same problems. He stated that he has been receiving a lot of complaints about this issue. He said that he is sending a error report to Samsung. He also said that I could take the phone back and exchange it. Every one with this problem should contact Verizon so they can inform Samsung.
asty said:
Hey man, I just returned my GNex due to the exact issue you are describing. They swapped me a different one and it seems to be fixed. I'm still only getting 1-2 bars max but signal drops are not happening now. they were happening so constantly before i was ready to just return the phone outright.
It's really annoying because they have to reproduce the problem before they will give you a new phone. They looked me up in the computer and said their system says I have zero dropped calls (that's BS because I have been dropping constantly) and they made a phone call while I was in the store that lasted 5 minutes without dropping...strangely while in store I had 4 bars but as soon as I leave the parking lot I get 1-2. I was about to walk out of store defeated and without a new phone but service popped back off and I was able to get the guy to see it and fail to make a call to my voicemail...this new swapped out phone works much better.
Click to expand...
Click to collapse
That's crap they should have let you exchange the phone outright...
Hmmmm well thanks for the responses everyone! I'm probably gonna call VZW and get them to exchange it today.
P.S. I even got a new SIM card to see if that fixed the problem and it didn't, so it's definitely a problem with the radio in some devices.
I have not experienced this in MN.
Got mine exchanged today
Hey, I had the same problem with mine when I got it out of the box. I took it to the store, and it consistently reproduced the problem. They tried the SIM card, then replaced the phone. Seems to be working well now.
Hey guys. I just got a Galaxy Nexus from Best Buy yesterday and I was pretty excited until I walked out the door. I tried texting my friend and the phone could hardly send texts, most of them caused a red exclamation to pop up next to them. I also tried sending out calls and the phone would just be silent for a couple seconds and then it would automatically hang up. I also was dropping 4g when I tried to use it (but I did have it intermittantly). I tried dialing *228, but a message always popped up saying "Call not sent" when I did so.
Having these issues, I went back to Best Buy. They said it was probably because it was taking awhile for the phone to fully be on the 4g network, but they troubleshooted anyways. They tried updating the PRL (which didn't work). They tried doing software and hardware resets. They also ended up going through 4 different sim cards that all did not work, so they had to call Verizon to try and fix it. Verizon said that the phone wasn't even shown as activated on their system. So what they did was activate a sim card before putting it in my phone. My phone activated fairly quickly after this and seemed to be working well. My signal had full bars, my 4g was working. They did test calls and texts and it worked perfect. So, they gave me the phone and told me I should be all set. 5 minutes down the road I start trying to use it, and my signal was cutting in an out. So I tried making calls and texts and they worked, and I went on my 4g and it worked. But slowly as the day progressed the service got worse and worse and now today, my phone is even worse than how it was when I started. It is constantly "searching for service" and now I never have a signal. I don't know whats wrong with this phone. Is it software? Hardware?
I checked and I am on a software revision 10 phone, which from reading I thought was supposed to fix many of these problems. I am also on the latest software and baseband update.
Occasionally, my Verizon Galaxy Nexus won't ring. It'll receive one phone call just fine, and then later, calls will go straight to voicemail. I've tried a factory reset, modem firmware update, and re-activating with *228, but the problem still exists. I'm on Page Plus. Any ideas?
Edit: I realize this is the wrong category...if a mod could move this to the Q&A section that would be great.
I thought *228 didn't work on LTE phones, but I might be wrong on that.
In any case, are you somewhere with marginal reception? Do you live in an old house made out of some strange material that might be blocking the radio? If you have access to another, more reliable phone, can you try calling your phone when it's in different states (awake, asleep after idle timeout, asleep after forcing sleep, etc) to see if one of those is causing it to shut off?
tumadre0 said:
Occasionally, my Verizon Galaxy Nexus won't ring. It'll receive one phone call just fine, and then later, calls will go straight to voicemail. I've tried a factory reset, modem firmware update, and re-activating with *228, but the problem still exists. I'm on Page Plus. Any ideas?
Edit: I realize this is the wrong category...if a mod could move this to the Q&A section that would be great.
Click to expand...
Click to collapse
rearden888 said:
I thought *228 didn't work on LTE phones, but I might be wrong on that.
In any case, are you somewhere with marginal reception? Do you live in an old house made out of some strange material that might be blocking the radio? If you have access to another, more reliable phone, can you try calling your phone when it's in different states (awake, asleep after idle timeout, asleep after forcing sleep, etc) to see if one of those is causing it to shut off?
Click to expand...
Click to collapse
It does if you dial *228# Nope, I have another phone also on Page Plus that rings just fine. I also have full bars on my Galaxy Nexus and have no problem receiving texts.
Same problem here. I learned to accept it'
Fixed it! Turns out this was a phone programming issue. To get it working,
I flashed the "toroplus_for_toro_full_radios-FC12.zip" zip found on the "CDMA Gnex Flashing thread". This wiped out all the CDMA settings on the phone for me.
Next I flashed "vzw_jdq39_radios" to get the LTE radio back to VZW, and then flashed "toroplus_for_toro_cdma_radio-FC12.zip".
The Sprint ROM I'm running then stopped saying "No SIM Card", as expected, and was ready for programming. I dialed *22890# - note the hash at the end - to get the phone to OTA program. After programming completed, the phone received calls just fine! I just had to get data set up at this point, so I connected the phone to ETS, set the active profile to 1 (no 3g, only 1x speeds) and entered "vzw" as the HA and AAA passwords. Voila! 1x, text, and talk works great now!
Hopes this helps someone stuck in the same boat as me.
TL;DR: speaker button in phone app.
I had a similar problem with a simpler solution.
I have a Nexus 1 with largely factory software. The notification sounds, music playing, and phone ringer recently just stopped working. None of the system settings fixed it. Rebooting the phone did not fix it.
After a while poking around I discovered that I had left speaker button on in the telephone app. Apparently it's persistent. I turned off the speaker button there, and everything started working again. So try that first.
Every since Verizon pushed the Lollipop update to my N4, my "Mobile Data" turns back on all by itself after it has been disabled. It even turns back on when I am connected to wifi.
Has anyone else experienced this and if so can you please explain how I may fix this.
Thanks in advance.
Not exactly that but I have noticed that now I'm always on 3g when I'm usually on 4G all day long same area this is crazy
Mine is also randomly turning on Mobile Data too after the Lollipop update. I have a small data allotment with VZW, this could send me into overages.
I seen on one thread, searching through your downloaded apps to find out which ones have "change network connectivity" in the permissions. I happen to have 6 of them. Some you can disable, but it removes the updates, other you cant disable without removing it.
Another recommendation was hitting settings from the pull down menu, wifi, advanced, then uncheck the "smart network switch". Mine wasn't checked to begin with, so I'm out of ideas til I start removing apps one by one...
The data has been turning on by itself during sleep time on my Note 4. It caused the phone to use 500mb of data in one nite. My data is always off, wifi is only on when using the phone otherwise it's off too. I called Verizon and they have no clue. This is my 2nd new Note 4 for myself & my wife, nothing but problems. Think we are going to switch to anything other than a Samsung phone.
Well, I've systematically removed all 6 apps one at a time. The Youtube and Facebook apps, I was only able to disable them instead of removing them completely. In the end, the phone still turns on Mobile Data by itself. This must be something internal with Lollipop. I have a small data allowance and I'm afraid its going to go over simply because it wont stay OFF even with WiFi available!!
I would call customer service and have them ship you out a replacement. This is our 3rd phone and hopefully it will work as it should. Good luck
Outcast,
I've had my Note4 since it was released in November. It didn't have this problem with 4.4 Kitkat. It's something new with Lollipop and I doubt a new phone would solve this problem, could be wrong.
How involved is it to go back to Kitkat?
I'm not chancing voiding my warranty. They replaced my phones by them and not by request. Our phones get hot and get a warning then shuts down, apps close constantly and the phones consistently reboot on their own. Then the data turning on by itself. The other problems I don't think are software based but hardware failures. The data can very well be software related.
wifiwizard said:
Every since Verizon pushed the Lollipop update to my N4, my "Mobile Data" turns back on all by itself after it has been disabled. It even turns back on when I am connected to wifi.
Has anyone else experienced this and if so can you please explain how I may fix this.
Thanks in advance.
Click to expand...
Click to collapse
I have the same problem and i used up so much of my data when i am at home where the wifi connects automatically on everything else. On kit kat this never happened and i am attempting a downgrade so you might want to try that.
I was having the same problem with mine. I also live on the edge of 4g area, so it was constantly swapping between 3g and 4g. In addition to using some data it was killing my battery swapping between 3g and 4g. Using almost 10% per hour when not being used. I disabled most of the verizon stuff, support and protection, Verizon navigator, caller name id, message+, and verizon location. I turned off facebook location reporting in the app settings, and disabled google location. I did all these a couple at a time and would reboot to see if it fixed the problem and after all those were done i rebooted and wiped the cache and the prblem was gone. I turned google location back on so far and its still working the way it is supposed to. It shows a greyed out 3g symbol and my battery life is much better. My phone sat off the charger all night and only dropped 4% and in 5 hours of moderate use its down to 77% left. Wish i knew exactly which app was causing the problem to help you out better but hopefully you can try those apps and settings and get the same results.
Well it worked for about 3 days, but this morning data and wifi were both running again.
Data usage Samsung Galaxy Note 4
Been having the same problem even when I disconnect data ten or fifteen minutes later data is back on. And I've noticed even if I am connected to Wi-Fi data trumps it and I end up using a ton of DATA when I've been connected to Wi-Fi all day, getting seriously upset cause I never used this much data before.
I have same problem with my Note3 running Lollipop. Have tried every suggestion I can find to turn off data, but it is still runs, unless I am on wifi. Data is set to off, 4g symbol in notification bar is greyed out, but data is still on. I have found forums all over the Web with other people with this problem, but no solution yet. My phone is unlocked but not rooted.