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Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Only time I've done a warranty exchange was on my Sensation back in August. T-Mobile shipped me the replacement phone and I shipped them mine in that same packaging. Not sure if they have changed things. You may want to call them and ask to make sure. Unless you are doing the warranty through Samsung. They would require you to send in your phone.
Pretty much how it was done with the mytouch slide I'm using now. Maybe its a different process since I've only had the galaxy s2 for 3 days?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
That's weird when I bought my g2x I did an exchange like the next day because of reboot issues and I did it like u said they send replacement then u send faulty device I would call and check
Sent from my SGH-T989 using XDA App
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Think yo daddy either did it wrong or got bamboozled.
Sent from my SGH-T989 using xda premium
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
shorty87 said:
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
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It was purchased online, so that was really the only way to do it. It is a warranty exchange (just seems to be a different way than usual), so he did not mess up, I know that for sure cuz I've had phones screw up many times in the past and they were successfully replaced. I'm gonna wait for the replacement to get here hoping it doesn't take too long.
Edit: maybe it wasn't a warranty exchange being done? Could probably be somethin different since it was only 3 days old, who knows haha, whatever I put up here is all I was told.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
If the phone is only 3 days old, you aren't doing a warranty exchange. You are swapping the phone via the return period. Especially if they had you send the back cover and battery back...warranty exchange never includes the back cover (sometimes the battery ).
So the up side is that you'll get a brand new phone back. Downside is that you have to send yours first, and wait for one to be sent back after.
Thanks! That's most likely what's being done
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
This is why I always just buy phones in the store. During the return period you just take it in and swap it out on the spot.
Sent from my SGH-T989 using xda premium
The white Galaxy S II isn't offered in stores...
Stores also have 50 dollar restocking fees if they don't find anything wrong with the phone that isn't a known issue or if you try to get a different color or device.
Sent from my SGH-T989 using XDA App
diazjohn is right. your doing a return and getting another new white one... a much better way than them sending you a refurb....
diazjohn said:
The white Galaxy S II isn't offered in stores...
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It is to offered in stores. When i bought this last week they asked which one i wanted...
Yeah over here in midlothian, va only the black gs2 is offered in stores. The white gs2 is only available online
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Click to collapse
Stock of refurbished ones. When you keep your old back cover, etc, it's a refurbished one that they've put into a new box [labeled or unlabeled]. If it's a REALLY new phone, then they often don't have very many if any refurbished ones in stock so they send out a new one. and eventually.. someone gets yours without a back cover
MrMalone said:
It is to offered in stores. When i bought this last week they asked which one i wanted...
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What store did you go to?
Corporate and Branded Third Party Retailers do not carry the white one.
Technically, the small independent retailers are in charge of buying their own stock, so they could carry it...and I'm not sure of National Retailers/Big Box...
Did you buy the white one or see it displayed on the floor?
——— If you find this post helpful, Thanks are appreciated! ———
SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
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Click to collapse
[Jump to Related Post]
GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
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Click to collapse
[Jump to Related Post]
INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
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[Jump to Related Post (a Review of the Insurance Service)]
——— Original Post ———
Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.
Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*
Has anyone come across a reputable dealer online who has this part?
* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.
I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
cmdub said:
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
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Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.
Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).
Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.
--
@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!
@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!
@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.
@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
frogskins said:
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
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I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
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Click to collapse
Dang. I mean, D-A-N-G!
On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.
Thanks for the tip!
Follow Up
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Click to expand...
Click to collapse
It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.
Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.
@Grannypotts - Glad the tip helped!
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.
Sent from my Galaxy Nexus using xda premium
any ideas whether they'd be willing to repair a gsm i9250?
catpunt said:
any ideas whether they'd be willing to repair a gsm i9250?
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I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Zathman said:
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
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thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Sent from my Galaxy Nexus using XDA App
bluemoon1221 said:
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
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If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.
I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
catpunt said:
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
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That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.
Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC
I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.
I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.
I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).
To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.
The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.
I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
Im with verizon for only a month so i dont quite know how their warranty department works etc, I knew every single thing about ATT and knew my way around. So the point is i brought a nexus of off craigslist and i meet up with the guy at a well lit coffee shop i got the nexus all happy went back to the car to realized the phone has the (grays are purple) issue. So now im looking into getting one without the issue from verizon, how does their warranty policy work? Do their phone come with 1 year warranty? will their give me crap if i say i got it from a friend and dont have a receipt?
Call. If you are paying for insurance on your line they may be willing to work something out. But you have to call.
They have been really nice to me... a first from Verizon. When I had a Droid X, I sent it back four times because of a KNOWN issue that they refused to acknowledge... that stupid red eyeball then locking up and not letting me restart without a battery pull.
Curse you Droid line!!!!! CURSE THAT STUPID EYEBALL!!!!
Sent from my Galaxy Nexus using xda premium
Not likely to exchange
If you didn't buy it from them == then I'm betting they will not do anything other than tell you to send it to Samsung for warranty. They in turn may very well require proof of purchase -- to service it -- to ensure that it was not stolen.
You may be SOL.
DIECAST61 said:
If you didn't buy it from them == then I'm betting they will not do anything other than tell you to send it to Samsung for warranty. They in turn may very well require proof of purchase -- to service it -- to ensure that it was not stolen.
You may be SOL.
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Or they may charge you to service it as well...including just to "look" at it.
Call and ask see what they can do.
Sent from my Galaxy Nexus using XDA App
I bought a Droid X about this time last year off of Craigslist and after I got home and played with the phone I noticed the screen had a few bright spots on it and the screen flickered a bit. I had literally activated it a day earlier and went on their website and talked to one of those Chat associates and told them what the phone was doing. I had literally no idea when the phone was previously purchased or if the warranty was still valid, but even then they said it was under warranty (I also have the insurance for the phone, even though they never asked about that.) They overnighted me a refurbished phone pretty much no questions asked other than to tell them what color the water damage stickers were during our conversation. I had upgraded to an Incredible about 6 months earlier and then switched to the X and they asked zero questions how I came to have the X or what happened to my Incredible. I basically got a refurbished Droid X off Craigslist for $200. Not bad in my book!
I'd say just call them up on the phone or go on to VZW.com and surf around until the chat bubble pops up, that's what I've done a few times and it's always paid off (mostly because I don't like talking to customer service people on the phone for some reason haha.)
I've had my GS3 for a few months now. A few days ago I noticed a single green pixel stuck in the "on" position. I was able to press and rub the screen enough that it went away. Well, now it's back and the pressing and rubbing doesn't help. I'd really like to fix this issue without the hassle of unrooting and returning/exchanging. I did install this free app called Dead Pixel Detect and Fix, which is suppose to help with stuck/dead pixels. I've ran the fix for two nights in a row and I have to say the green pixel is less noticeable, (if that's even possible). I may run it a few more times just to see if it diminishes even more, but has anyone else had this issue? Found success in fixing the issue?
After a few days my screen issue has not improved. I decided to go through the hassle of unrooting and returning my phone to Sprint. I called my local Sprint store this morning and was told by the woman working that since I don't have insurance I'd have to deal directly with the manufacturer, and send in my phone for repair or possible exchange. When I informed her that would leave me with out a phone, (for possibly a long while) she just acknowledged the fact and basically had the attitude of it's my problem to deal with.
Does this seem right to anyone? True I do not have insurance but it is clearly a manufacturer's or component defect of a 2-month old phone. Why won't Sprint send it back to the manufacturer and give me a loaner phone in the meantime? Any advice would be clearly appreciated.
Im not sure what you want Sprint to do for you. You don't have insurance what else is there left to be said? Maybe next time you get a new phone you'll have some type of insurance.
As far as a loner goes just look in Craigslist for cheap ass Sprint phone, I'm sure you could find one for 20 or 30 bucks.
Sent from my Nexus 7 using XDA Premium HD app
Do you work for Sprint? I don't think I'm being unreasonable. I'm not asking for Sprint to fork over a new phone. Just a loaner phone so I can send my phone to Samsung for repair.
Anyone else have any suggestions besides finding a 20 dollar phone on Craigslist. ?
Sprint sells refurbished phones on its website that reqhire no contract extension.
Sent from my SPH-L710 using xda app-developers app
Last time I had a manufacturers defect on a phone with Sprint, they ordered me another one and I kept mine until it arrived. You may check with the store and ask them.
So I recently dropped my sgs3... bottom of my screen cracked boo hoo.. so sad but whatever. . I went through phoneclaim dot com from asurion.. ordering went well and pretty easy... got the phone today and went through a hour of setting up the phone and downloading apps. Then decided to see how much memory the phone had left. It had 11.5gb total.. the phone I have is a 32gb, the phone I ordered was supposed to be 32gb the sicker in the back of the phone said 32gb. But internal was a 16gb. Called customer care from asurion and was told that I have to wait 3 hours till they're systems updates...
By now I was thinking that they tried to scam me.. not sure it could of been a honest mistake, don't they check the devices before they ship these out.. what ever happened to quality control.
Sent from my SGH-T999 using xda premium
With my personal experience with T-Mobile and dealing with assurion, things just never work out right.
I had the G1 pre-ordered back in 2008, my friend got his 2 weeks before me. Thing was, we lived in the same apartment complex. 2 weeks after owning my G1 I dropped it and cracked the screen, assurion sent me a Windows Mobile 6 phone instead of my G1. Did the whole calling and being transfered 5 times thing and after an additional 2 weeks I got my G1 back...
Just be patient, they just seem to be very unorganized.
Sent from my SGH-T999 using Tapatalk 2
Update
Ok so They sent me a New Phone I mean a New phone. yesterday looked like a refurbished one. the one sent today was in a sealed original box they come in. Now here is where I'm a bit lost. the guy i spoke to yesterday told me to send my old phone back and when the new one arrives it should have it's own return box to send the 16gb refurbish back. the one sent today was a sealed new one without a return box. What do I do with it? keep it or sell it?
Call them and send it back or they'll charge you like $400
Sent from my SGH-T999 using Tapatalk 2
I had no issue when i did my Claim with Asurion. I kept the Spare Battery, charger, USB Cable and headphones. Now i have two of each. They never said anything or billed me for it.
As bfranklin stated above: Call them and get a way to send the other phone back or you possibly will be charged for it.
Sent from my SGH-T999 using Tapatalk 2
I went to my local T-Mobile store and asked the rep there if they will take it back. Of course they said no.. he told me to send both phones back in the one box and called asurion and ket them know.
Sent from my SGH-T999 using xda premium
iGoOsE76 said:
So I recently dropped my sgs3... bottom of my screen cracked boo hoo.. so sad but whatever. . I went through phoneclaim dot com from asurion.. ordering went well and pretty easy... got the phone today and went through a hour of setting up the phone and downloading apps. Then decided to see how much memory the phone had left. It had 11.5gb total.. the phone I have is a 32gb, the phone I ordered was supposed to be 32gb the sicker in the back of the phone said 32gb. But internal was a 16gb. Called customer care from asurion and was told that I have to wait 3 hours till they're systems updates...
By now I was thinking that they tried to scam me.. not sure it could of been a honest mistake, don't they check the devices before they ship these out.. what ever happened to quality control.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Ha this is why I refuse to have ASSurion. I had this same issue, with quality insurance, when I had my touch pro 2. I went through 7 devices with asurion. They do not check devices before sending them out. I'm 100 percent certain of this.
Sent from my SGH-T999 using Tapatalk 2