WiFi breaks ActiveSync? - EVO 4G Q&A, Help & Troubleshooting

Evo 4g
Mik3g Rom
Android 2.3.3
Sense 2.1
Hi guys,
I am a problem with ActiveSync not working over WiFi yet working fine over 3g/4g. It works sometimes over wifi but invariably i get the authentication error which eventually will either clear on its own or i can just keep entering the sync settings over and over again and eventually it will work.
I have enabled background data, turned off the wfi sleep policy and disabled any battery-saver programs that might be turning it off... but whenever wifi is on (and connected) i get this sync issue.
mind you this is only in the stock mail app and only with gmail as an exchange account.
Here is why i have it set up that way: i don't want to have to use 2 email apps for my gmail and for my work exchange server.
I can't get K9 to work with my work exchange but frustratingly it works fine for Gmail. And obviously I can use non-gmail boxes with the gmail app which also works great.
am i just trying to have my cake and eat it too?

Related

no internet with WIFI ON, but works with WIFI OFF?

hey guys.
i have a million questions but i'll restrict this post to two for now.
a little back up...i have my evo unlocked and rooted on AVA Froyo V6 on MetroPCS' network. i have their $50 smart phone plan which has push email. this feature worked great on my samsung code from metro.
now on to the issues
first and most annoying - using the stock internet browser, while WIFI is OFF i can browse using MetroPCS data network. it works well and at their speeds. if i turn on wifi, no matter where, both the stock internet browser and skyfire suddenly start giving connection errors. if i turn off wifi they go back to working but on the data network. while these two arent working, market works, pandora, facebook, weather, etc. all apps work on wifi except those two internet browsers. i should also mention opera mobile WORKS. not SKYFIRE and not the default browser - which I happen to like more than the other two!
any ideas why? what can i do to fix this?
second and also annoying - the email app SUCKS. i use Hotmail for everything. i have my gmail account forwarding there, my university account forwarding there, my website accounts forwarding there. everything ends in my hotmail account. with my previous phone (samsung code running windows mobile 6.1) i had push email working wondefully and i got used to that. i know the network has the capacity to do it. i also know it's not a problem with the network and this phone, as the email app will download the emails when it feels like it. but then if i read the email or delete the email on the phone, it doesnt do so in the server even though I have it set to do it. also when I go in and click refresh it will tell me there arent any new emails when I know there are...and then when it feels like it later it downloads the email.
is there a program, whether free or paid, that will let me have proper push email with my hotmail account? i dont need any computer sync, just download my email on the fly, preferably as they arrive.
thanks much in advance!
if i can get those two issues worked out my EVO experience will be completely blissful
for your first question i dont have an answer.
for your second question have you tried k9 mail? It works for me doing something similar. I use yahoo and not hotmail but similar set up with all mails coming to that 1 email and it pushes them as i get them and dont normally have any issues with this. It also removes them jsut fine from yahoo.
i installed K9 and it's doing things well with one major issue...which i've now come to realize is the same issue affecting the stock mail app.
the phone can't connect to HOTMAIL's outgoing server. so it downloads the emails as they arrive and i can open them and what not. but if i read them, or delete them, it doesn't update them in the server. it also wont let me send an email out, saying the SMTP settings are wrong, even though it's setting them automatically. so all of these issues are because the phone is not connecting to the outgoing server!
what now?
-----------
anyone have any idea on the internet with wifi issue?

[Q] Strange E-Mail sync issue

Hello,
Since last week a noticed a strange bug on my defy
here is the scenario:
- E-Mails are received by Mobile data connection in PUSH without issue and very quickly (GMAIL in Moto apps)
- Activate the wifi, sync still ok
- disable the wifi (mobile data back), no more sync no message receivde even in manual refresh (error no data connection). Problem both in Moto E-Mail and GMAIL software
- tried android market and browser, no problem!
- Only way to sync again is to reboot
It's very annoying, did anyone encountered this issue ?
Any idea how to solve this ?
Defy de.at.ch stock rom, rooted and overclocked
I had this issue too - though I never tried to reproduce it - and with the newer 2.34.1 ROM it works OK.
did you find other workaround than the reboot ?
I don't know if I rebooted actually.
Today it happened again, and I couldn't sync on wither on Wifi or 3G for a short while - then it worked again.
I also haven't been able to ever setup the native Email client, it always says there is no connection when logging in to Gmail.
I'm not sure i understand your problem clearly, and i'm not sure (after 1 month) i understand how Motoblur email works, but there is an option under email delivery to sync email only over wifi. If you have this checked you won't be able to sync over 3g.
i have the same problem:
in the moment that i change from 3g to wifi or from wifi to 3g, the synchronization of the emails stops. the receive does not work anymore, sending email works...
any solution?

K9 mail help... PLEASE (Gmail Push not working)

Using K9 mail v4.011 (newest as of todays date from play store) on Samsung GS3 ICS 4.0.4 running on T-mobile USA network.
I have it Setup for 2 Gmail accts, used K9 automatic setup.
If I go to K9 settings, global, network, background sync, and set this to ANYTHING except never, K9 mail leaves the data connection on constantly, draining the battery and eating bandwidth. No matter wifi or mobile data. the indicator in the top bar is continuous solid SEND/RECEIVE always on. I verified this with Network Manager (also from play store) too.
So I Disable the background sync, and the constant data connection stops, but when I get an email, I never get notified by K9. I have the Gmail app set up also for the same email accounts, and if I have the stock gmail app set to notify me of incoming emails, I get instant push notification of new mail from the gmail app but not the k9 app.
So, I obviously have something not set up correctly for k9 to receive push correctly, but I don't know what I have set wrong? can anyone PLEASE help me?
I'm having the exact same problem. K9 worked great for push e-mail with my Samsung Captivate, but with the Galaxy S3 it works only intermittently (possibly more frustrating than if it didn't work at all).
I tried clearing the data in K9 and re-entering the account info. That seemed to work for a few hours, but now I'm back to no push mail. The GMail app continues to work fine--I'd just go with that, but I like that K9 works with Tasker; GMail does not.
I had this issue too a while back, it was when i was playing with the polling folder options. The only way I could get it back was to uninstall it, and reinstall with the factory settings. I don't have any issues with it receiving push on my S3.
pdk269 said:
I had this issue too a while back, it was when i was playing with the polling folder options. The only way I could get it back was to uninstall it, and reinstall with the factory settings. I don't have any issues with it receiving push on my S3.
Click to expand...
Click to collapse
Thanks for the input. I just uninstalled and reinstalled K9, and I'm still having a problem receiving push mail. I guess I'll just have to go with GMail.
eelton said:
Thanks for the input. I just uninstalled and reinstalled K9, and I'm still having a problem receiving push mail. I guess I'll just have to go with GMail.
Click to expand...
Click to collapse
I think the issue might be that you have both GMAIL and K9 pulling the same accounts. Trying setting up one that is not also in the GMAIL app. There may be a delay and K9 doesn't getting push. I seem to remember one time i played around with the incoming/outgoing servers too and had to actually use the POP servers.
Araltd said:
Using K9 mail v4.011 (newest as of todays date from play store) on Samsung GS3 ICS 4.0.4 running on T-mobile USA network.
I have it Setup for 2 Gmail accts, used K9 automatic setup.
If I go to K9 settings, global, network, background sync, and set this to ANYTHING except never, K9 mail leaves the data connection on constantly, draining the battery and eating bandwidth. No matter wifi or mobile data. the indicator in the top bar is continuous solid SEND/RECEIVE always on. I verified this with Network Manager (also from play store) too.
So I Disable the background sync, and the constant data connection stops, but when I get an email, I never get notified by K9. I have the Gmail app set up also for the same email accounts, and if I have the stock gmail app set to notify me of incoming emails, I get instant push notification of new mail from the gmail app but not the k9 app.
So, I obviously have something not set up correctly for k9 to receive push correctly, but I don't know what I have set wrong? can anyone PLEASE help me?
Click to expand...
Click to collapse
From what I went thru, you can not use gmail app with K9 at the same time, un-install one or the other. and which ever one you use, do the settings there, btw, the only way I could get K9 to work was use a system uninstall and get rid of the worthless generic gmail app. Up to you, hope this helps, I have 4 email accounts in K9 and it polls correctly.
TheAxman said:
From what I went thru, you can not use gmail app with K9 at the same time, un-install one or the other. and which ever one you use, do the settings there, btw, the only way I could get K9 to work was use a system uninstall and get rid of the worthless generic gmail app. Up to you, hope this helps, I have 4 email accounts in K9 and it polls correctly.
Click to expand...
Click to collapse
Thanks. I'll try fully uninstalling GMail. Most of the time, I've had it frozen in Titanium Backup, and I've still had the intermittent push failure in K9. I defrosted GMail and used it at the same time as K9 only as a control to test whether K9 was working.

Exchange Email on Jelly Bean 4.1.1

I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
I initially had the same problem. Here's what worked for me, no guarantee it will work for you. When setting up my account I cleared the default port setting and just left it blank. Then my work server set the proper number.
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Re-Update:
Nope. Back to non-functioning.
furryfrog said:
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Click to expand...
Click to collapse
Seconded.
This worked. The battery on my Nexus S was drained in 5 hours of stand-by yesterday and the battery usage was 70% Exchange. Checked my work email via the pc and I had about 50 emails that didn't get to my phone.
Found this thread, went to my exchange settings and removed the "0" from the port setting, clicked save and voila, emails rolling in fine.
There is no way to make it work!!!
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
josimal said:
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
Click to expand...
Click to collapse
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
furryfrog said:
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
Click to expand...
Click to collapse
By now it's still working fine. Let's cross fingers. But always with Sync button on. My conclusion is that also we must be careful with the device manager option the security settings. It allows Exchange to access system security settings. If not, the system perhaps blocks the synchronization. Battery does not look to drain much faster than before with Sync button off.
Exchange Email on Jelly Bean 4.1.1 - Waiting for Sync forever
today I got my new galaxy nexus phone with JB 4.1.1 and I am facing the same issue as mentioned by other members. I have tried the following and none of them have worked so far
I am able to connect to my exchange server but its the "waiting for sync" that's not working
1 - removing and recreating my corporate email account more than once
2 - removed the PORT and let the app set it for me didn't work
3 - went to settings and did sync from there for my account didnt work
4 - enabled auto sync and that didn't work
I'm not sure everyone is understanding the proper use of Syncing. Basically yes your account has to have Sync on. The other option is only the Method it will use. For example if you choose "Automatic (Push)" that just means that when your work server gets an email it will push it to your phone (i.e. your phone doesnt check at all... it waits for communication from the server which is the best battery saving sync option). So if you turn Sync completely off your phone will no longer receive the push emails (you can turn sync off on all other accounts).
Removing the port will likely not do anything. It will either just use the default (443) or not use one and it wont work at all. As an example I have a hotmail calendar that I share with my girlfriend (we keep our social stuff in it). When I create the account I choose not to sync anything but the calendar and set it to "Automatic (Push)". This means that my phone should almost never use battery on that account until one of us adds something to it.
If it worked in ICS it was likely a bug that was fixed in JB. When you turn Sync off it means no syncing will happen at all (push or otherwise)
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Email Security settings issue
sheepz said:
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Click to expand...
Click to collapse
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Can you not just go ahead and set a PIN before trying to Sync? If its already there the phone wont ask you to do it
any fix for this Jelly Bean bug? It just waiting for the sync.
I use 3 separate exchange accounts and dont have this bug at all. I'm not even really sure what it is. Each time I add my Exchange account right after I click "Activate" I get a little notification that says I need to update my security and I put in my PIN and away I go
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
---------- Post added at 01:34 PM ---------- Previous post was at 01:28 PM ----------
chkamran said:
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
Click to expand...
Click to collapse
Note: I did reset the phone before the update which resulted in the automatic download and install.
raghav12 said:
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Click to expand...
Click to collapse
Nexus S runnning 4.1.1 stock
This worked for me:
remove port in the incomming server setting
set update to "push"
enable the SYNC button
I used to manualy sync, whenever i needed to access my cooperate mail.
Good luck!
I've tried the stock exchange email app a few times and found it to be overall fairly good. however until I can have the inbox show mail from all folders then it's useless as a mobile email client. I cant be going into each folder (I have 30ish separate email folders with rules on exchange that automatically puts mail from x client into x folder)
I this something that can be done or am I missing a trick. also having to go into each folder and set it's sync options individually is a bind. I'd really love to use the stock client as it looks and behaves far better than (touchdown) but without a unified inbox from all the email folders it's a no no.
Other than that the exchange client works perfectly for me on 4.1.1 (AOKP)
Hi all.
Same issue as others and bk13 After the JB update, Exchange stopped working, as well as Hotmail connection.
I can get the set up done like another here, it is confirmed, but gets stuck at Waiting for Sync endless circle. It is set up to automatic (push) and sync email.
I tried the leave port blank, and it filled in with the 443 default port.
Please help.
I can't get the hotmail to work either, and I see from other forums, it is an issue. what a pain.
Found this on another forum and it work for me. I will see if it will let me set up my Hotmail account now.
It worked for my Hotmail account also. I had to go back and re-check the Auto Data Sync but it worked. Finally, back to normal...
I've found a solution here. Credit goes to Keith Hurst.
JellyBean 4.1.1 Sync | AVForums.com - UK Onlineolution:
Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time.
Thanks,
no connection
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
apoc [t.i.m.] said:
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
Click to expand...
Click to collapse
used this to fix it:
http://www.nonstop.co.il/kb/view.php?kb=29
(yes you need to be sys.admin or else ask your sys.admin to do so)
Emoze push mail for ICS
sniperIT said:
I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
Click to expand...
Click to collapse
I had similar issues with weird behavior of the push and sync and I installed Emoze Push client which gives me the ability to push any type of email ,obviously Exchange and IMAP but even POP3 which is very limited email protocol.
I've done benchmarks with the stock ICS email client and with several third party clients like Touchdown, Moxier, K9 and I find that Emoze has the advantage in almost every aspect.
Push notification is stable and fast ,less than 60 sec.
Battery consumption is low ,I’m able to work in push mode without charging for 22 hours.
I’m quite a heavy email user so it was kind of a surprise to me because I used to have 6-8 hours max with only one account working in push.
I have 5 email accounts which is about 100-200 email per day so no kidding ,this one really improved my life ,I’m less paranoid about my battery.
Other features which are quit useful are the security options that allows you to find the device location by SMS or email
and also to remote wipe or block by SMS.
This is cool because you don’t need PC connected to the internet to get the job done ,you can simply send SMS to your phone number to activate the security process.

Exchange Email Notifications

So, I've had my Galaxy SIII for about a month and a half and everything seems to work great except for the Exchange email app. Since I've had it, I've had to remove and delete all data related to the Exchange app from the app management (Calendar, Email, Contacts, etc.). This has happened to more than just me. As I do IT work for a university, we have several students, faculty, and staff who have this device, on various networks, who are having the same trouble. These are also on different Exchange servers (students are on a Microsoft managed one and faculty/staff is on an in house server), so I don't believe its just the Exchange server that I'm connected to. Its really frustrating that I have remove and readd the Exchange account every few weeks since all of my contacts are pulled from the Exchange server.
Not sure if anyone else has experienced this, but if so, I was wondering if anyone had a solution to this problem.
Also, since the last time that I had to readd the account, I cannot change the default notification sound. The option is greyed out and the Dew Drops tone is selected. IMO, this is the most worthless tone on the device and I can never hear it when it goes off. If anyone has any ideas as to why I cannot change the notification tone, I would really appreciate it. I use the email account for work and I receive emails daily, so its a little frustrating that I can't hear my email notifications.
I'm not exactly sure what your first problem is. Why do you have to delete data to the exchange app (is this the main stock email app)? I've had no problem with mine.
For your second issue the ringtone being grayed out, make sure you don't have the phone's ringtone volume on silent or vibrate, that will grey out the box.
Not sure if it is the same, but I have a similar problem. Mine seemed more tied to the wifi network the phone was on than anything else.
If I leave one wifi network, then go on 4G, then to a new network, my Exchange servers will not always connect. If I stay put and toggle off wifi, my exchange server will connect over 4G just fine. Or if I do what you suggest by basically deleting the account, it will connect to the exchange server on wifi.
I noticed it most at work - turn the phone on when I leave the house, get to work and connect to wifi, exchange works fine all day. Drive home, walk in the house, and can not connect to exchange server (though wifi internet connection works). My resolution - restart the phone when I walk in the house in the evening. That worked every time. Annoying - yes, but better than deleting and re-adding the account.
Not sure if it is still an issue with the JB update since my work wifi has been out since then. I did a bit of research, and the best explanation I could come up with was something to do with my home router not releasing the phone when I left, and then not allowing it to reconnect fully (I'm not an IT person, so that is as technical as I get). I noticed the behavior other places with wifi as well, but not 100% of the time.
Hope this helps you narrow down your issue.
I had to clear the data from the app manager as it would not connect to the exchange server again when I readded the account without doing this. Not sure what the deal is. Also, I keep having to change the server address. We have 3 different addresses that mobile accounts should take and I have to rotate through these. It appears that the generic outlook.com will no longer find the server with the Galaxy S3.
As for the switching wifi networks affecting it, that may be an issue. We have a couple of WPA2 networks where I work and one of them gives me authentication errors stating that the username and password is incorrect. If I keep trying to connect, it eventually will without having to retype the password in. Never had this issue with the wifi or the exchange server on my Atrix. Just restarting the phone does not solve the issue for me either. It refuses to connect whether its on wifi or LTE.
As for changing the default ringtone for messages, it was greyed out due to being on vibrate...Seems strange that they would do this as everything else (messaging, gmail, etc.) can all be changed while on vibrate. I also have to change this option in two different places, the general settings and the actual account settings, otherwise it will not take affect. Seems like an odd design.
I was hoping that the JB update would fix some of the wifi and exchange issues, but it appears that it hasn't. I guess I will just have to deal with exchange breaking every few weeks...

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