Related
This thread is to provide the solution for Google play store download error - 921.
Today I got the error while downloading the apps from Google Play Store. The error message is
'Error - Update for "xxxxx" could not be downloaded due to an error. (921)'
I've searched the forum and found some useful information. Because the thread was belonging to different phone, I wanted to post the information with some more details.
If you see the same error, then follow the steps -
1. Menu > Settings > Personal > Accounts and sync > click on your google account (email)
2. click 'Remove account'. Don't worry, it's not deleting your physical account. Account related information is still saved in Google.
3. Launch Google Play Store again
4. When asked, use existing account to create the google account.
5. Provide your existing google account information (email & password)
6. try again to download
Based on my experience, whenever I got the 921 error, cleaning cache and data for google play store app does not work.
Another work around is creating a second google account. But I believe many people do not want to maintain multiple account on one phone.
(attached) screenshot of error 921.
First png uploading failed. Try to upload thru 2nd post.
Error 921 download error..
I could fix it by uninstalling the google play..
I tired to do this, but I get
"This account is required by some applications. You can only remove it by resetting the phone to factory defaults (which deletes all your personal data) You do that in the Settings application, under Privacy"
Actually doing that is what started my problem. My google contacts would not sync
so I reset by going to Settings/Privacy, now I can't get google play/market to download anything, and I constantly get a google talk authentication failed message. ( I don't nor have I ever knowingly used google talk)
remove and clear the data/cache for the play store and uninstall the update for it. it should roll back to a version from before and once you reopen it and it downloads again it should be ok. I had this same problem and have done that and so far with the newest market I've not had one single problem after doing that. YMMV however.
I do not have option to clear data or clear cache greyed out, I will try the uninstall update..
no go, same thing only now the message is simply "could not be downloaded due to an error"
is your phone rooted? and which rom are you using?
Again, just removing data/cache would not solve the problem many times.
Did you try to create a second account?
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
touchtaz said:
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
Click to expand...
Click to collapse
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
yes, the buttons for data and cache are also unavailable in framework also.
I did the factory reset from Privacy, that's what started the 921 problem.
i guess I will from cm tonight, that don't work I guess I'll put it back to ec05 and let it update then try again
got tired of messing with it, used odin to overwrite el30. so far so good. email push is working, contacts are syncing, and I can download from market
it's working now! thank you!
Likewise, OP's steps worked for me Thanks.
I googled this issue (I have a different device, obviously) and found this thread. Pointing me at the Google Framework services fixed my issue, so thank you!! I use TB and just restored the Google Framework data (I'd just wiped data and didn't want to have to go through the play store song and dance like ALWAYS) and voila! One reboot later (I'd already rebooted five times before, what was one more?) my apps download without an issue. This would probably resolve it for other users as well. Thank you again!!
kobridge said:
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
Click to expand...
Click to collapse
OP's steps worked for me too, thanks!
Remove the account and readd it.
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
The Root said:
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
Click to expand...
Click to collapse
That was not the permission thing. Actually the little triangle was for the error message on top.
Actually I've seen the case like you explained but in my case there was no waring nor notification. Just app was't worked. In sometimes, if the app does not work, then we need to pull down the notification area, and check if there's anything (permission request).
OP's directions worked for me as well.
HTC Sensation.
OP's directions worked for me as well.
HTC Evo 4G running CM9.
Now how do I clear up the 942 error.
If I helped you out in any way please thank me. Thanks.
I had LauncherPro running and used Titanium backup to freeze it. Now I cant use my Note coz it just keeps telling me that the TouchWiz is stopped and then the screen blacks out. Cant even get to Titanium Backup to unfreeze it.
Please help to either unfreeze or to reset in some way back to anything that works.
You could try installing another launcher via the play store website. It'll get pushed to your phone providing it's got a network connection.
I'm not sure if you can unfreeze an app via adb, if so you could give that a go.
Sent from my GT-N7100 using Tapatalk 2
cant go to playstore or anything else on the note. can't change home screens, cant open an app either. can only use the hardware button to shut down. the touch screen is giving a stopped message when i unlock after boot and when I ok the message the screen blacks out. the message comes back in a few seconds but I can only ok the message and then the screen blacks out. CLOSED LOOP.
I meant go to the play store on a PC, it will get pushed to your phone over the air.
Sent from my GT-N7100 using Tapatalk 2
I deleteed TouchWiz launcher with Titanium and now I don't have any FCs or problems with my Nova Prime launcher.
The white LauncherPro installed over the air from my pc but it didnt help as I dont have a way to activate it on my Note. Would need to see the screen to go into settings to activate it.
I'll have a look at adb even though I am quite sure it will not have the unfreeze option. Maybe I can reset to factory or similar.
Any other ideas are welcome.
It should have detected a new launcher and given you the option to select it, try something like GoLauncher (different from Launcher Pro you installed).
I'm still trying to think of ways to do it without resorting to wiping the phone.
If I do I'll let you know.
Sent from my GT-N7100 using Tapatalk 2
Just use odin to flash a stock rom. Or wipe your phone from the recovery.
Sent from my GT-N7100 using xda app-developers app
You can just reflash the to stock again.
i tried the go launcher and it worked fine but the ended up with google play and titanium backup missing among the installed apps so couldnt unfreeze LauncherPro and the if selected TouchWiz was still messed up. I finally gave up used adb to reboot into cwm and reset to factory.
Really confusing the TouchWiz is still an issue after the reset. and can't do any action on the phone. Looks like I will have to flash back to stock unless somebody can come up with something else otherwise please point me to where i can find the stock rom and flashing instructions.
i tried the go launcher and it worked fine but the ended up with google play and titanium backup missing among the installed apps so couldnt unfreeze LauncherPro and the if selected TouchWiz was still messed up. I finally gave up used adb to reboot into cwm and reset to factory.
Really confusing the TouchWiz is still an issue after the reset. and can't do any action on the phone. Looks like I will have to flash back to stock unless somebody can come up with something else otherwise please point me to where i can find the stock rom and flashing instructions.
MutantWizard said:
i tried the go launcher and it worked fine but the ended up with google play and titanium backup missing among the installed apps so couldnt unfreeze LauncherPro and the if selected TouchWiz was still messed up. I finally gave up used adb to reboot into cwm and reset to factory.
Really confusing the TouchWiz is still an issue after the reset. and can't do any action on the phone. Looks like I will have to flash back to stock unless somebody can come up with something else otherwise please point me to where i can find the stock rom and flashing instructions.
Click to expand...
Click to collapse
I had a similar problem as the OP and though this thread didn't really help me, I figured I'd post what wound up working for me.
For starters, I was going to follow what was recommended on the Titanium Backup FAQ Item#21:
titaniumtrack.com/kb/titanium-backup-kb/titanium-backup-troubleshooting.html#frozen-too-many-apps-now-cant-use-device-to-launch-TB
However, I wasn't in front of my computer and I didn't want to be phone-less all day, so I tried to find some work around to get where I could unfreeze the important apps in TB.
My main problem was that I couldn't access any apps due to the fact that the home page would immediately fail and give me the "Touchwhiz Home has stopped working" error.
I still had partial access to the phone in that I could still access the pull-down menu.
Blocking mode was enabled so it showed up in the pull-down menu and I could click on it and then get into my phone settings.
I tried going through settings to get to TB and while I could get to the Application Manager, I couldn't directly launch it from there. I force-closed TB and rebooted the phone...big surprise, nothing changed.
I figured wiping Dalvic was worth a shot too (from CWM), but that didn't have much of an effect either (though it did force an app update on reboot).
Anyway, since I still had access to the pull down menu and notifications, I decided to see if I could txt myself a link (from another phone) to the TB googleplay location since you can launch the application directly from the Play store. Well, I got the txt, but I couldn't open it due to a "messaging has stopped working" error every time I clicked on it.
Since I got the notification, I knew information was still obviously getting to my phone, so I figured I'd give it a try via gmail since it is less tied to the phone launcher than messaging.
Sure enough, I got the notification and I was able to open gmail from the notification. Clicking on the googleplay link in the email successfully launched the Playstore. From there I was able to launch Titanium Backup and unfreeze Touchwhiz Home.
Hope this helps someone else, I was really not looking forward to doing a complete wipe and re-install of my whole phone.
This simple jumping around to get to TB does obviously require that you can access your notifications and that you have them turned on...otherwise you're still screwed.
If your phone is rooted and you have a custom Rom on, just Reinstall the Rom again without wiping anything through recovery. It will bring back the touchwiz launcher without touching your data. It might reset your app settings back at least all your contacts, messages, etc will still be there.
Sent from the rabbit hole.
Waterskeeter said:
I had a similar problem as the OP and though this thread didn't really help me, I figured I'd post what wound up working for me.
For starters, I was going to follow what was recommended on the Titanium Backup FAQ Item#21:
titaniumtrack.com/kb/titanium-backup-kb/titanium-backup-troubleshooting.html#frozen-too-many-apps-now-cant-use-device-to-launch-TB
However, I wasn't in front of my computer and I didn't want to be phone-less all day, so I tried to find some work around to get where I could unfreeze the important apps in TB.
My main problem was that I couldn't access any apps due to the fact that the home page would immediately fail and give me the "Touchwhiz Home has stopped working" error.
I still had partial access to the phone in that I could still access the pull-down menu.
Blocking mode was enabled so it showed up in the pull-down menu and I could click on it and then get into my phone settings.
I tried going through settings to get to TB and while I could get to the Application Manager, I couldn't directly launch it from there. I force-closed TB and rebooted the phone...big surprise, nothing changed.
I figured wiping Dalvic was worth a shot too (from CWM), but that didn't have much of an effect either (though it did force an app update on reboot).
Anyway, since I still had access to the pull down menu and notifications, I decided to see if I could txt myself a link (from another phone) to the TB googleplay location since you can launch the application directly from the Play store. Well, I got the txt, but I couldn't open it due to a "messaging has stopped working" error every time I clicked on it.
Since I got the notification, I knew information was still obviously getting to my phone, so I figured I'd give it a try via gmail since it is less tied to the phone launcher than messaging.
Sure enough, I got the notification and I was able to open gmail from the notification. Clicking on the googleplay link in the email successfully launched the Playstore. From there I was able to launch Titanium Backup and unfreeze Touchwhiz Home.
Hope this helps someone else, I was really not looking forward to doing a complete wipe and re-install of my whole phone.
This simple jumping around to get to TB does obviously require that you can access your notifications and that you have them turned on...otherwise you're still screwed.
Click to expand...
Click to collapse
Very clever
Sent from my GT-N7100 using xda app-developers app
I just went through this. And maybe this will help the next person searching for a solution.
I froze touch wiz in Titanium and could not boot. So I went to Google Play on my desktpop and logged in. Then installed "Smart Launcher". I had no idea if it was installing or not but on Google Play on my desktop it said "installed" so i did a battery pull and restarted into Smart Launcher. Then rebooted again to get the prompt which launcher Iwanted to use and I chose "touch wiz" and "don't ask me again"
Please see the 'generic' Note 3 CF-Auto-Root thread here:
http://forum.xda-developers.com/showthread.php?t=2466423
This actual thread will become a proper CF-Auto-Root thread once I'm finished tying up all the lose ends. Please comment in this thread, but read the instructions and grab the file from the thread linked above.
--- reserved #1 ---
--- reserved #2 ---
Thanks
Has anyone else been getting RPC:S-5:AEC-0 errors?
I tired wiping both caches and data from app manager. nothing
Tried wiping cache from recovery. nothing.
tried wiping cache and factory restore. nothing.
After I rooted apps were installing fine but then it just stopped.
Any suggestions? Im gonna try to see if I can find an odin file of it stock.
EDIT: So I used a odin stock image. Still getting error. Any suggestions?
Do tmobile employees check to see if it has been flashed?
Gonna try to go back to store and see if can get it replaced with another. But cant till later. This sucks....
FIX looks like it was on googles servers. Back to normal but this is on stock after I odin, Ill wait on the root to see if others are still getting problems.
transitoyspace said:
Has anyone else been getting RPC:S-5:AEC-0 errors?
Click to expand...
Click to collapse
I was getting the above error too even after performing a device reset. I reflashed the root a second time and it is working. The only difference is I enabled USB debugging in the Developer options the second time, not sure if that really made a difference though.
transitoyspace said:
Has anyone else been getting RPC:S-5:AEC-0 errors?
I tired wiping both caches and data from app manager. nothing
Tried wiping cache from recovery. nothing.
tried wiping cache and factory restore. nothing.
After I rooted apps were installing fine but then it just stopped.
Any suggestions? Im gonna try to see if I can find an odin file of it stock.
EDIT: So I used a odin stock image. Still getting error. Any suggestions?
Do tmobile employees check to see if it has been flashed?
Gonna try to go back to store and see if can get it replaced with another. But cant till later. This sucks....
Click to expand...
Click to collapse
Me too I p m chain fire like 15 min ago. It could be a Google issue
Sent from my SM-N900T using Tapatalk 4
transitoyspace said:
Has anyone else been getting RPC:S-5:AEC-0 errors?
I tired wiping both caches and data from app manager. nothing
Tried wiping cache from recovery. nothing.
tried wiping cache and factory restore. nothing.
After I rooted apps were installing fine but then it just stopped.
Any suggestions? Im gonna try to see if I can find an odin file of it stock.
EDIT: So I used a odin stock image. Still getting error. Any suggestions?
Do tmobile employees check to see if it has been flashed?
Gonna try to go back to store and see if can get it replaced with another. But cant till later. This sucks....
Click to expand...
Click to collapse
I have been getting it (wasn't up until I rooted!). Was driving me insane.............. Tried all the tricks I found on the internet with absolutely zero luck.... until I came across this dude's video: http://www.youtube.com/watch?v=uv8d-nl04qI. It worked but I followed it to the t! So delete your Google account. Force close and erase Data for the 3 services he's mentioning. Turn it off. Turn it back on. Go to Play, it asks for your Google Account; add it.... Enjoy!
XooLoo said:
I have been getting it (wasn't up until I rooted!). Was driving me insane.............. Tried all the tricks I found on the internet with absolutely zero luck.... until I came across this dude's video: http://www.youtube.com/watch?v=uv8d-nl04qI. It worked but I followed it to the t! So delete your Google account. Force close and erase Data for the 3 services he's mentioning. Turn it off. Turn it back on. Go to Play, it asks for your Google Account; add it.... Enjoy!
Click to expand...
Click to collapse
Thanks I will give it a try
Edit: it worked Thanks a million
Sent from my SM-N900T using Tapatalk 4
Ah wow, I was getting these errors too. Thought it was unrelated and a server side issue (still might be, account specific?)
I'm writing this without reading the suggestions above but, what eventually worked for me (after removing accounts, factory reset, clearing play store data & play framework whether necessary or not)..
Went to Google dashboard (all on PC), made sure device was there, went to play.google.com (computer)-- it errored and froze, logged out, back in, worked eventually, viewed my installed apps (took like 5 minutes to load), started installing apps from there. Once that was working, it worked on my device.
The curious part was, initially, when I'd search for ANY app on play.google.com, it would show no results. Opening in incognito (not signed in), it worked fine.
XooLoo said:
I have been getting it (wasn't up until I rooted!). Was driving me insane.............. Tried all the tricks I found on the internet with absolutely zero luck.... until I came across this dude's video: http://www.youtube.com/watch?v=uv8d-nl04qI. It worked but I followed it to the t! So delete your Google account. Force close and erase Data for the 3 services he's mentioning. Turn it off. Turn it back on. Go to Play, it asks for your Google Account; add it.... Enjoy!
Click to expand...
Click to collapse
Yes, had the same problem on my SM-N900T, not on either of the other two [N900/A], it took creating a new google account and also clearing the cache for google services framework, google play and uninstalling the play store update. I had to do this a couple of times, seemed to work better for me without a reboot, but this is the right path for fixing this problem.
Hope this helps,
Bob
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
bob_beringer said:
Yes, had the same problem on my SM-N900T, not on either of the other two [N900/A], it took creating a new google account and also clearing the cache for google services framework, google play and uninstalling the play store update. I had to do this a couple of times, seemed to work better for me without a reboot, but this is the right path for fixing this problem.
Hope this helps,
Bob
Click to expand...
Click to collapse
I just force stopped play store and cleared data and it worked after that.
unlockingsky said:
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
Click to expand...
Click to collapse
How do we se our Knox status and also....does it do anything to the phone when its like that? Should we wait for a method of root that doesnt trip knox
bdorr1105 said:
How do we se our Knox status and also....
Click to expand...
Click to collapse
go to download mode .
unlockingsky said:
go to download mode .
Click to expand...
Click to collapse
If you have both Kies and Android SDK installed, go to command prompt (cmd) and go to where adb.exe is, and type:
adb reboot download
---------- Post added at 11:43 PM ---------- Previous post was at 11:43 PM ----------
unlockingsky said:
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
Click to expand...
Click to collapse
Mine is 0x1
unlockingsky said:
Can someone with a rooted note 3 confirm this doesn't t change Knox to 0x1 ?
Click to expand...
Click to collapse
it changes it. what does knox do for the normal user? i
transitoyspace said:
it changes it. what does knox do for the normal user? i
Click to expand...
Click to collapse
None, basically it detects flash so that they can void your warranty.
zoth said:
None, basically it detects flash so that they can void your warranty.
Click to expand...
Click to collapse
it voids your samsung warranty to be exact. if you take it back to tmobile with tmobile warranty, they will still fix/replace hardware issues.
About to root for the simple fact I can not stand the headphones auto adjusting. I need it louder then normal and tired of playing music at maxed settings just to hear music and then a few songs later it acts like its supposed to. (work in a factory)
Anywho: Does this method still give you the option of having auto updates from Tmobile for bug fixes and stuff or do we need to manually keep an eye open for updates?
(coming from Rooted Stock Note 2 thats why im asking. Not big on romming)
Thank you
I am unrooted and trying to find a way to keep from getting this notification. It downloaded
on its own-didnt do that with 2 previous updates. do i have to just keep ignoring it?
I have searched forums and net to no avail. btw, update and/or root not an option either.
thx for any ideas.
r, john
jb40 said:
I am unrooted and trying to find a way to keep from getting this notification. It downloaded
on its own-didnt do that with 2 previous updates. do i have to just keep ignoring it?
I have searched forums and net to no avail. btw, update and/or root not an option either.
thx for any ideas.
r, john
Click to expand...
Click to collapse
Not sure what version you're running, but you should be able to go to Setting, Applications (Applications Manager) whatever you have.
Find Samsung Update, stop it and uncheck notifications.
Sorry, I thought it was assumed. Im on ver 4.1.2
Also, the update comes from att. Greyed out in
App manager. Now what?
jb40 said:
Sorry, I thought it was assumed. Im on ver 4.1.2
Also, the update comes from att. Greyed out in
App manager. Now what?
Click to expand...
Click to collapse
With root not an option, not too sure....
I have ideas....
I'm really not sure if download has really been completed. You should have been prompted multiple times to accept the update, and the download.
Same goes for installing it, it requires multiple prompts and you must say continue.
So, the download gets saved in the /cache directory. If I'm right, and I should be, you should be able to power your phone down,
Then boot into stock recovery and clear cache which will delete the downloaded cache update file.
Boot into stock recovery (HOLD VOL UP+HOME+POWER)
Picture of stock recovery
http://galaxys2root.com/wp-content/uploads/2011/10/att-galaxys2-unroot-11-690x404.jpg
You want to choose wipe cache partition.
Then when you boot back up, race over to Settings, Applications again and stop the update service. I'd leave notifications turned on for now just to watch what the update process is attempting.
The dl started on its own. Finished too I would bet. Tried killing dl by reboot.
No joy.att must really want us to have this-I had to fetch the 2 previous updates
As I mentioned. Now I have cont/pp dialogue every 8 hrs. Process for notification is
Com.wssyncmldm -afraid to use stock recovery- I dontknow that it wont goof up
Something else-and my cache directory shows empty. (Using es explorer)
jb40 said:
The dl started on its own. Finished too I would bet. Tried killing dl by reboot.
No joy.att must really want us to have this-I had to fetch the 2 previous updates
As I mentioned. Now I have cont/pp dialogue every 8 hrs. Process for notification is
Com.wssyncmldm -afraid to use stock recovery- I dontknow that it wont goof up
Something else-and my cache directory shows empty. (Using es explorer)
Click to expand...
Click to collapse
You have to be root to really see what's in /cache.
Stock recovery really is harmless, for the most part. If you choose data/factory reset all of your installed apps (ones that you have downloaded and installed) are torched and your settings, like Google account info, mail setup etc.
Cleaning out /cache is a good thing.
Maybe someone else will stop by and have another suggestion, but since you said root is not an option, I can't think of another way right now to stop it from bugging.
Well, i suspected there was nothing i could do without root. something simple. the greyed out att update process
along with the attempt to force feed the update to me speaks volumes. to me. I've seen way too much of things i
don't like with this 4.3 silliness(improve my hardware, ok). they're going to have to do better than bug me every
8 hours to get me to install it....
thanks for the suggestions,
r, john
jb40 said:
Well, i suspected there was nothing i could do without root. something simple. the greyed out att update process
along with the attempt to force feed the update to me speaks volumes. to me. I've seen way too much of things i
don't like with this 4.3 silliness(improve my hardware, ok). they're going to have to do better than bug me every
8 hours to get me to install it....
thanks for the suggestions,
r, john
Click to expand...
Click to collapse
You are wise to avoid that locked down bootloader with Knox...g
Sent from my NOTE 2.750...
Courtesy of our amazing developers...
Keep getting this error on my phone.
There is not error when running on safe mode.
I have already perform factory reset but it doesn't help.
It is T-Mobile Stock ROM.
com.android.phone keeps stopping
I'm getting the same thing this morning. It wasn't happening yesterday. I'm using a Galaxy Note 20 Ultra, stock ROM, T-mobile carrier.
ktmcmo said:
Keep getting this error on my phone.
There is not error when running on safe mode.
I have already perform factory reset but it doesn't help.
It is T-Mobile Stock ROM.
Click to expand...
Click to collapse
Hard resets are good for Trojans, worms, viruses and old loads but most times not much more.
If it's a software or settings issue you will likely toggle it again on the new load. Track it down and learn.
Be patient and keep observing the behavior/doing google searches/trying different things until you sort it out.
PD MDM is useful as you can block packages and also easily clear caches and data.
https://www.google.com/amp/s/www.minitool.com/amp/android-recovery/com-android-phone-stopped.html
Disable automatic updates; destroyer of worlds. Set apps back to their factory load. It may be one of the Google updates... and as always clear the system cache on the boot menu.
This started happening on my wife's S10+ with factory T-mobile September update. Performed a factory reset, it started happening again later that night. I then tried reloading the factory OS through Odin and the problem again came back later in the night.
There has to be something with some software or setting trying to pull a network setting or something. No problem in safe mode, but no apps really load.
She ended up going to T-mobile store and upgrading to S20+ . Hope it doesn't come back!
EzEddie said:
This started happening on my wife's S10+ with factory T-mobile September update. Performed a factory reset, it started happening again later that night. I then tried reloading the factory OS through Odin and the problem again came back later in the night.
There has to be something with some software or setting trying to pull a network setting or something. No problem in safe mode, but no apps really load.
She ended up going to T-mobile store and upgrading to S20+ . Hope it doesn't come back!
Click to expand...
Click to collapse
•Added: this sounds like an update induced issue. Reset any associated apks back to factory load but don't reload OS, lol.
It could be a Google system apk.
Shotgun get it done... you can update them latter.
Reloads are not the solution most times; techs are either inept, lazy and maybe just enjoy screwing with customers. Of course they wuv selling new phones too.
Only persistent is omnipotent...
Clear the app cache in Samsung Device Care>memory.
When you see it go south go back to there and see which apks just loaded (most recent are at the top).
Many times you can get useful clues like this to find really nasty little misbehaving monsters.
Developer options>running apps/cache may useful too.
Use a package blocker like PD MDM to interrogate suspect apks. Lol trial by fire.
Try disabling it, if that gets it then try enabling it again but clear the cache*, if that doesn't get it try clearing data. Or you may need to leave it disable or uninstall it.
Again turn off all autoupdates so if it's one of those you see it go south when -you- update it. Most updates are overrated anyway... some are destroyers of worlds.
*clearing cache/data in settings leaves behind what I assume are nulls. PD MDM were completely clears these. This can be very useful with system apks.
Best to use this app for troubleshooting because of this. It's saved me from a reload more then once.