Develop Bugs

microsoft myphone help?

is there anyway that i can tweak or even stop it from downloadin old stuff.bc everything i send new info it dls 5000 or even more text messages.somebody help me its freezing up my fone.

what are you asking? It's very confusing from this message.

eastside770 said:
is there anyway that i can tweak or even stop it from downloadin old stuff.bc everything i send new info it dls 5000 or even more text messages.somebody help me its freezing up my fone.
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Click to collapse
Are you saying that you want to backup/upload your texts to the MyPhone server but not synchronize-with/download-from the server?

i think you have to go online and archive it...i just started using it yesterday so take that comment with a grain of salt...

eastside770 said:
is there anyway that i can tweak or even stop it from downloadin old stuff.bc everything i send new info it dls 5000 or even more text messages.somebody help me its freezing up my fone.
Click to expand...
Click to collapse
If I am reading this right.... (correct me if I am wrong)... you are deleting stuff on your phone, but it re-appears when it syncs with MS My phone...
If this is the case, there are two things you could do...
First, and less favorable of an option, Go into Sync Options (In the Menu in program) and uncheck the things you don't want backed-up or synced. This is a two edged sword though, in that it won't back up anything else in that category.
Second Option, log on to the MS My Phone website (http://myphone.microsoft.com).
Once there, log in with your Live or Passport account (the one you use to sync your phone).
Goto the catagory you want to clean out (say Text Messages).
Then delete the item(s)/message(s) you do not want.
When confirming, it tells you that this will delete it on the phone as well.
Once confirmed, it will clear it off of the phone at the next sync time.
Hope this helps.
-J-

People/Photo Hub/Facebook sync error - and growing frustration.

I became aware of the issue when I noticed that there were no photos in the People and Photo hubs - just little grey squares. Selecting them took me to a larger grey square then the message "Cant get picture. Try again later" My Facebook and Photo feeds still updated though.
I then went into settings and tried to manually sync Facebook but got error code 800723ff.
A search on the net showed that this was caused by the data connection being dropped, but this is not the case as I was able to sync my email addresses and Facebook updates from my friends were loading.
I removed and re-added the Facebook account at least 5 times. Pulled the battery and the SIM card...all to no avail. I really don't want to reset the phone and have to reload all my apps again. I did that about a month ago because of an error with the Marketplace. If anyone has any ideas or came across this before and knows the solution it would be greatly appreciated.
Another thing... this is something I was able to confirm - at least for my phone - when I deleted and re-entered the Facebook account. The time it takes to load the Facebook content and load a post with comments increases as time goes by. I first noticed this back in January when I got frustrated because it started to take the What's New in the People Hub over a minute to load content. On a whim I deleted the Facebook account, added it back in and lo and behold... loading content in 1 - 2 seconds. Selecting a post by one of the fan pages I follow, such as Yankees or Rangers, that had up to 90 comments loaded everything in about 4 seconds. Prior to this, loading a post with 9o comments was an exercise in frustration. I'm talking almost 2 minutes.
Before this latest error, I felt that things were a bit slow again. Not as slow as in December, but still a bit of a delay. Now, with the Facebook account freshly entered I am again enjoying speedy load times. I just loaded a post with 99+ comments and that took only 3 seconds.
I am worried that this is the norm. That as time goes by, loading content in the People and Photo hub will become progressively sluggish. It reminds me of WinMo 6.1 where I had to do a hard reset every 8-10 months because the system slowed to a crawl.
So, can anyone else confirm my findings? If this is indeed the norm, then this is an issue that MS needs to know about and correct. I guess I can delete/re-enter the Facebook account every couple of months but why should I have to? It's a minor pain in the ass to go through my contacts and relink them everytime I do this.

no such issues on my HD7, maybe you should bring it to service ctr, if the data connection is dropping, it maybe the radio issue...

I have a problem with some pictures of my contacts linked to facebook not wanting to update, none of the other issues though.

nat1 said:
I have a problem with some pictures of my contacts linked to facebook not wanting to update, none of the other issues though.
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Click to collapse
same issue here,i think it's the recent changes of Facebook that bring These trouble

karelj said:
I became aware of the issue when I noticed that there were no photos in the People and Photo hubs - just little grey squares. Selecting them took me to a larger grey square then the message "Cant get picture. Try again later"
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Click to collapse
I've just signed up to say that I've been having the same problem recently.

I experienced the problem with Facebook photos as well, it lasted for about 3 days. Today it started working again, must have been some bugged update on Facebook side that's gone now.

I just noticed that the "what's new" feed in the Picture Hub suddenly has gone completely empty and just says "no news to share now". Very strange and annoying.

I had the grey squares pictures issue, I turned off the https Facebook Account setting and they came through straight away.

Well I don't use facebook integration in contacts.
I rather use the app for that.... I visit FB maybe 10 minutes a day.

For weeks I had been frustrated because a few of my contacts would not appear in the People hub, nor link to their Facebook counterparts. It turns out there is a Facebook privacy setting that allows a Facebook user to prevent "platforms" from accessing their data. Thus, the Facebook app will show them, but the integrated Facebook support will not even show them as your friend. There is no workaround or solution for this, other than to ask your friends to turn this setting off in their privacy options. I understand this isn't the exact issue the OP is having, but it seems to me this thread is full of Facebook/WP7 interaction information and I thought it may help others who are experiencing the same problem.

KirwanDWH said:
I had the grey squares pictures issue, I turned off the https Facebook Account setting and they came through straight away.
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Click to collapse
Thanks! I completely forgot that I had turned that on. Turned it off and it works again.

I have big issues with the Pictures Hub.
I have not been able to upload any photos to either skydrive nor facebook for days now, and it doesnt even show my pictures from facebook, the only thing I have there is "Camera Roll" and "Saved Pictures".
I get the message "We cant upload pictures at the moment, try again later".
I have two Omnia7's right now, it works just fine on one, not the other.

KirwanDWH said:
I had the grey squares pictures issue, I turned off the https Facebook Account setting and they came through straight away.
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Click to collapse
Hey! I'm running into the same problem as described by the OP and I'd like to try out your solution - I'm just not sure what you mean by the https facebook account setting. Where could I find that?
I currently have secure browsing as disabled when viewing my facebook account in a pc browser through facebook's own website, under account settings > security

No problems like what's described in the OP but I did notice that not as many posts are displayed as before.

Skydrive Warning

Hi Guys,
Heres a little warning for you all, I've just been caught out by this. Hopefully you can all avoid this trouble.
Basically my Skydrive account was suspended, which made my Omnia 7 (running Mango) almost useless.
Emails still worked, but contacts wouldn't update, Twitter wouldn't sync, I couldn't access ANYTHING stored on Skydrive. From the Phone or my PC's.
Even now that I've got my Skydrive account unlocked, something is still wrong, as new Skydrive files sometimes don't show up on the phone and contacts added/changed on the phone will show on the web, but not the other way round.
Why did this happen.....
I was at a party, had a few drinks and used my phone to take some 'stupid' photos of my mates doing some 'silly' things.
These photos were then automatically uploaded to Skydrive.
Where Skydrives automatic management system decided they were in contravention with the T&C's and insantly suspended my Skydrive account.
According the the T&C's link on the 'Blocking Page' you'll get a warning first, but I and a few others on the Live/Hotmail forums didn't.
The 'Blocking Page' also has a link to request assistants, but all you get is an automated response. Telling you you've broken the T&C's.
To make matters worse, the Mod's on the Windows Live Solution Centre do not have enough authority to help, so they send you to the same link thats on the 'Blocking Page'
Which gets you the very same automated response, telling you you've broken the T&C's.
It's taken me almost two weeks to get sorted out, but my account (the Primary account on my phone) still isn't working right. As noted above.
So Its a reset and start again with a new Live ID, which means changing the default ID's on both Zune and Xbox.
Hopefully you guys can learn from my mishap and avoid all this trouble.

was your skydrive settings set to private or me only?

havox22 said:
was your skydrive settings set to private or me only?
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Click to collapse
I don't think it matters what your privacy settings are. You can't upload stuff that is against their terms of service.

I took quite a lot of nude photos of myself but my skydrive auto uploads is set to private. Havent gotten in trouble yet.

Don't sync your camera roll with SkyDrive.
Problem Solved.
Create a New Windows Live ID and factory Reset your phone.
Yea, it sucks, but if you want everything to work seamlessly that's what you're going to have to do.

If you have similar issues and want to get them resolved pretty quickly, try and contact @microsofthelps on twitter. Takes around 2 or 3 days at max until your account is unlocked again.

I guess calling them, would be faster, though.

Localhorst86 said:
I guess calling them, would be faster, though.
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Click to collapse
When I faced the issue that my account was blocked, calling the hotline was no solution as they were not able to help me. At least not the german hotline. The guys on twitter DID resolve the problem though.

[Q] Questions from new Surface RT owner.

Hi all - I have an extremely busy week and a half ahead of me so I've spent much of the day (which is about all the time I can afford for the foreseeable future) searching for answers but haven't had much luck with some of my questions. I have not had a mobile Windows device since WinMo 6.1 or so, the last few years I have maintained Android phones and tablets all of the machines I service for work are mostly WinXP & Win7...in other words, "I'm a newb" in the world of Windows RT. I won a new 32Gb RT this week and I'm trying to incorporate it into everyday life but not having much luck. I've updated the firmware and checked system updates until it was no longer finding updates after each restart. I've also checked the app store and it shows everything as being installed with no updates.
1) One major issue I'm having is that the "What's new" section in the People app does not update. I've connected my Facebook, Twitter, and LinkedIn accounts numerous times and the tablet tells me that things are syncing and it may take a few minutes but nothing ever shows up. The accounts do not show up under Options\Accounts either. Any suggestions as to my next step? I've also noticed that the Twitter app I downloaded from the store will not start, it shows the splash screen for the app but then goes back to 'Start.'
2) I've attempted to install some apps that initially showed errors during installation. Those apps do not appear in my "all apps" list but if I go to them in the store it says 'I own the app' and there is no option to install. As I said, this happened with a couple apps but did one specific example is with 'Evernote Touch.' Is the app store somehow showing me apps that aren't compatible with RT?
I appreciate any help or suggestions offered, it seems like this is a fantastic piece of hardware but either I am lost or there is a disconnect somewhere with the software.

1) People hub is kinda slow when it comes to updates - when I connected to twitter, it showed me people who I follow only the second time I opened it, and it was after some time. But it showed right away that I connected twitter in the upper right corner, so if it's not showing there, it's probably not connected. If they are, try waiting and rebooting. Apps that just fail to launch may launch on the second, third, n-th launch, Evernote is always failing to launch for the first time, for example.
2) When the app isn't compatible with RT, you can't install it. Also, you can remove apps, that aren't shown by this script from ms. There is also a troubleshooter for windows store from ms, but I don't remember if it works with RT, but you probably should try using it. Evernote touch is not only compatible with RT, it was written especially for it, so there's a problem with your device.

NewMC said:
Hi all - I have an extremely busy week and a half ahead of me so I've spent much of the day (which is about all the time I can afford for the foreseeable future) searching for answers but haven't had much luck with some of my questions. I have not had a mobile Windows device since WinMo 6.1 or so, the last few years I have maintained Android phones and tablets all of the machines I service for work are mostly WinXP & Win7...in other words, "I'm a newb" in the world of Windows RT. I won a new 32Gb RT this week and I'm trying to incorporate it into everyday life but not having much luck. I've updated the firmware and checked system updates until it was no longer finding updates after each restart. I've also checked the app store and it shows everything as being installed with no updates.
1) One major issue I'm having is that the "What's new" section in the People app does not update. I've connected my Facebook, Twitter, and LinkedIn accounts numerous times and the tablet tells me that things are syncing and it may take a few minutes but nothing ever shows up. The accounts do not show up under Options\Accounts either. Any suggestions as to my next step? I've also noticed that the Twitter app I downloaded from the store will not start, it shows the splash screen for the app but then goes back to 'Start.'
2) I've attempted to install some apps that initially showed errors during installation. Those apps do not appear in my "all apps" list but if I go to them in the store it says 'I own the app' and there is no option to install. As I said, this happened with a couple apps but did one specific example is with 'Evernote Touch.' Is the app store somehow showing me apps that aren't compatible with RT?
I appreciate any help or suggestions offered, it seems like this is a fantastic piece of hardware but either I am lost or there is a disconnect somewhere with the software.
Click to expand...
Click to collapse
Hmmmm... Sounds like you need to refresh. I know it's a bummer, but that's the best I can think of. That kind of stuff shouldn't be happening. Otherwise you could always exchange it when you get a chance. Good Luck!

Hi guys, I'm sorry for the delayed response. I viewed your posts a few days ago and apparently I forgot to respond. The issue was apparently the fact that Google and MS are not playing nicely. Even after I wasn't seeing any new updates the system was still sluggish, maybe it was "settling" as is sometimes required in the Android world. I powered down and charged over night, restarted the next morning and made sure the wifi was connected and within a few hours there were more updates showing up. I updated and that's when my Google accounts quit working and I had to remove then set them up again. I also found the Evernote app hidden within "my apps" in the store app, it was "awaiting install," seems like an update restarted the system while it was installing and it didn't want to finish on it's own.
Everything is great now except for the calendar issue and a few everyday apps that seem to be lacking from the app store. I have yet to figure a work to be able to view my Google Apps calendar for work. I can see my regular Google calendar (can not edit but can see everything) but if I subscribe to my GApps calendar I would only be able to see free/busy because my domain does not provide an option for private calendar sharing.
Thanks again!

NewMC said:
Hi guys, I'm sorry for the delayed response. I viewed your posts a few days ago and apparently I forgot to respond. The issue was apparently the fact that Google and MS are not playing nicely. Even after I wasn't seeing any new updates the system was still sluggish, maybe it was "settling" as is sometimes required in the Android world. I powered down and charged over night, restarted the next morning and made sure the wifi was connected and within a few hours there were more updates showing up. I updated and that's when my Google accounts quit working and I had to remove then set them up again. I also found the Evernote app hidden within "my apps" in the store app, it was "awaiting install," seems like an update restarted the system while it was installing and it didn't want to finish on it's own.
Everything is great now except for the calendar issue and a few everyday apps that seem to be lacking from the app store. I have yet to figure a work to be able to view my Google Apps calendar for work. I can see my regular Google calendar (can not edit but can see everything) but if I subscribe to my GApps calendar I would only be able to see free/busy because my domain does not provide an option for private calendar sharing.
Thanks again!
Click to expand...
Click to collapse
Try this, even though its a long shot: open Google Calendar, and browse to Calendar > Calendar settings (via the small cog in the top-right corner) > Calendars > "YOUR NAME" > Scroll down to where it says PRIVATE ADDRESS, and click on the ICAL button. Copy the following link. Now go to calendar.live.com, and click on subscribe (above the "month" button). Paste the URL there, name it, and save! Now check to see if your Hotmail calendar syncs on the app.

That works great for my personal Google account but does not work on my Google Apps account for work. I could subscribe to it but only see free/busy, not detailed information, as our company admin has not turned on private addresses. I understand this is an admin issue and not really a fault of the RT.
The fault lies in the fact that even with my subscribed calendar if I tried to edit something it would only be seen on the Surface. It would not replicate to the actual Google calendar and I would not be able to see it on my other devices. This issue stems from the Google/MS war regarding information sharing. My life is on Google because for a long time MS was light years behind the ease of Google's online features where everything can be done from the browser and then synced to your email client and handheld devices. In this instance, the users who spend good money with both Google and MS on hardware/OS are paying the price.
Thanks for your suggestion C-Lang, I appreciate your time and effort.

[Q] Latest HTC Gallery update [CLOUD]

Hy,
anyone saw that the new gallery update brings "Browse your photos and videos in the cloud" functionality?
Now I sure dont see any option for this but at night I got a notification from Coud that "duplicates has been deleted"...
I dont know where I can find this features, but I sure dont want any photos/videos uploaded to cloud without my permission... So if anyone have any info on this, I would really appreciate it.
Best regards

X2
I have an htc one m7 that I just updated to the latest version, after a reboot it shows the same message "gallery cloud" duplicate... etc
It didnt ask for my permission, I have the htc sync disabled, cant seem to find the option to disable this POS. Not happy.

I just noticed this morning the same behavior. I am trying to find out where this service is coming from, why it is running without my permissions and why it is putting my personal information in the cloud somewhere and I don't know where or how to get it, shut it off, or change it. It has really pissed me off to no end. I am hoping someone has an idea.

Just came here looking for the same answer.
A bit of a **** move if HTC is uploading peoples pics without asking first!!

I've emailed HTC via the play store app and asked how do we turn this feature off. I'll post if I get an answer...

Chiming in. just saw this, not pleased. I'm thinking of disabling the app till a solution is found.

I might bin it too, don't want this feature using up my data allowance...I've got about 4000 pictures on my phone...

yea wtf
Same issue. my phone keeps giving me a Cloud Gallery notification every 10 minutes or so saying it deleted duplicate photos. What in the world HTC was thinking, we may never know. But they need to let us turn this off because I show it using my data. Not cool HTC.
To add to it, I open my gallery and its cycling through all of my photos. Constantly. I click a folder, then the 'highlights' starts fast-cycling through every single photo in the folder. Not like a preview as it used to (which was annoying). This needs to stop. As someone else mentioned, I also have thousands of photos on my phone and this is driving me nuts.

CrazyCypher said:
Hy,
anyone saw that the new gallery update brings "Browse your photos and videos in the cloud" functionality?
Now I sure dont see any option for this but at night I got a notification from Coud that "duplicates has been deleted"...
I dont know where I can find this features, but I sure dont want any photos/videos uploaded to cloud without my permission... So if anyone have any info on this, I would really appreciate it.
Best regards
Click to expand...
Click to collapse
HTC Cloud Gallery does not upload any of your files to the cloud. It only indexes whatever you have on Dropbox, GDrive, FB, Flickr, only after you have agreed to link to those sites. If you see photos found by Cloud Gallery, those could be uploaded by Dropbox or GDrive automatically. You need to check their settings. Again, Cloud Gallery is a "read only" indexing service.

Started getting the same notification since the last few days -- and the worst part is that there doesn't seem to be a setting anywhere in the gallery app or in the system settings allowing to configure this "Cloud Sync" or turn it off all together.
And now I really don't know if my pictures got "synced" somewhere in someone's cloud Really annoying. Uninstalled the gallery app altogether with Titanium Backup root uninstall.

adri72 said:
Started getting the same notification since the last few days -- and the worst part is that there doesn't seem to be a setting anywhere in the gallery app or in the system settings allowing to configure this "Cloud Sync" or turn it off all together.
And now I really don't know if my pictures got "synced" somewhere in someone's cloud Really annoying. Uninstalled the gallery app altogether with Titanium Backup root uninstall.
Click to expand...
Click to collapse
I have the same issue. Haven't found a solution yet but I wanted to let you know that freezing/uninstalling gallery will stop the cloud syncs but there are side affects.
I froze it and all seemed normal until I tried to set a contact image. Freezing gallery somehow disrupted the ability to link images to contacts. I tried it from within the contact app and through a third party gallery app and it wouldn't work either way. I had to defrost the HTC gallery in order to set the contact image.
There maybe other side affects but that was the only one that I ran into.