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I need to send my xperia play in for warranty. Anyone that had had any experience do you know if I will receive my xperia play back our a new one or will it be a refurbished one. Also I am in Canada if it makes a difference. Thank You.
Sent from my R800a using XDA App
In Mexico the first thing they do is factory reset the phone. Then try to reproduce the issue.
If the problem persists, their own techs try to fix it for a few days, if they can't fix it they send it to the manufacturer. About 2 weeks over there and if they fixed it we get the phone back, but if they couldn't fix it they give a new one.
I suppose it's cheaper for them to replace the faulty piece but they still give out new phones sometimes.
The best is acting like you don't know what the hell happened (in case you know) and act like you don't know what rooting is, you've never heard of bootloaders, modding, etc. so they don't try to make it look like it was your fault.
Just out of interest... wht happened to your phone?
I know they will refuse to replace anything with moisture damage and unlocked bootloader.
Its actually more of a hardware problem. My R trigger has stopped working. Do you know about hardware problems? Do they also try to fix those? Thanks!
Sent from my R800i using XDA App
If it is a hardware fault that hasn't been caused by impact damage/moisture then it is worth a try.
But warranty is warranty so give it a go.
Yep I will for sure take it in for warranty I just wanted to know if I get my own xperia play our a refurbished xperia play our hopefully a new xperia play.
Sent from my R800i using XDA App
I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you
netorino said:
I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you
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Click to collapse
Do you also know how long it would take to get a device back? A week?
depends what is wrong with it - Max 2 -3 week...
The touch screen went out on mine would not respond to my touches. Told Verizon and the sent me a refurbished in one day and had to send the old one back.
Sent from my R800x using XDA App
My right trigger is much looser than the left, and I also managed to scratch the top of my phone by dropping it. if I relock my bootloader anyone got an idea how I can get my phone sorted?
I have an Xperia Play R800i (o2)
Hi, a few weeks after rooting my Xperia Play I left it in the drawer for 3 days and it went really cold , so when I switched it on my screen had a grey screen with lots and lots of different colored dots everywhere so I quickly unrooted the phone. I forgot to mention than when I rooted my phone I changed the CPU through an app.
It happened every 20 minutes and when it did happen I used to slide the game pad up or press the power button a couple of times and it would go back to normal. And a few days ago I restored my phone to factory settings and now I cant get to the home screen and I also tried updating it using PC Companion but it still shows the screen .
So could someone please tell me if this is a hardware or software issue.
My phone is still locked to o2, I haven't unlocked the boot loader. And my warranty is still valid. I was going to go to the o2 store but thought if someone knew how to fix this because it might have been my fault a little because of me changing the CPU
p.s. I am a newbie to rooting. I followed steps off the internet.
Please someone reply and help me quickly. :good:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
sfex3best said:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
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Click to collapse
Yes, you might as well not and I contacted o2 and now I am going to go to the o2 store and get it fixed. And you might as well get it repaired as soon as possible or it will worsen.
My phone was bought on Amazon. I'll have to try a local shop maybe. If that doesn't work in not sure what I'll do.
Although at the moment it's working fine only getting the fuzzy screen like 3 times a day.
Sent from my R800i using xda premium
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
sfex3best said:
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
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was that suppose to be £10 or £100? ten seems to cheap but a hundred seems to expensive
Sent from my R800i using Tapatalk 2
It's 10 I said the exact same thing.
sfex3best said:
It's 10 I said the exact same thing.
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Click to collapse
lol ok
Sent from my R800i using Tapatalk 2
This is the hardware problem. This is the tape connecting the screen with pad issue. Buy new tape, change and everything will be ok.
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
sfex3best said:
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
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Click to collapse
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
......
badmansam said:
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
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Click to collapse
did they explain what is the problem with you xplay? my warrant has expired so i cant send it back anymore.
just looking for clues on what am i supposed to do with these phone.. very upset with the development
Hello everyone, im kinda sad/mad/idk, yesterday i was texting on my Xperia S, everything normal, when i got a text and i wanted to see it i noticed that the touch wasnt working, i tough well maybe it crashed, i did the power buton+ volume up, restarted all good, when it came to put the PIN the touch wasnt working at all, thats when my heart started beating very hard, i turned off waited, turn on and still nothing, touch wasnt working, i tough gonna try and repair with PC Companion, thats what i did, i did a backup of my data, then started the PC Companion, it repaired etc. when it was done, the touch was working i was like OH tnk you Lord! i choose my language, press OK, all good, it asked for my sim, i put my sim, it restarted, then the same ol happen, touch wasnt working, i did the same i had previously, but this time it didnt work at all.
I dont know what to do i mean, i live in Portugal, i got the Phone in UK, i know there r Sony Centers in Portugal, but i dont know if the Warranty will work?
I mean is there anything i can do?
would it be hardware problem or software?
Since it stoped working then when i run the repair it started working then it stoped again.
i Really love this Phone.
and i didnt had any yelow tint on my screen or my screen was hot, it was all normal.
Peace. Hope yall can help me
Could always try flashtool to put the latest 2.55 software on and see what happens?
Sent from my Jellybean Xperia S
Ben36 said:
Could always try flashtool to put the latest 2.55 software on and see what happens?
Sent from my Jellybean Xperia S
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Unfortunaly i dont know how to do that.
and another question, doesnt this Mobile has the Sony Warranty?
Since the mobile never had any problem i never installed any costum ROM or unlocked the bootloader.
kaladoo said:
Unfortunaly i dont know how to do that.
and another question, doesnt this Mobile has the Sony Warranty?
Since the mobile never had any problem i never installed any costum ROM or unlocked the bootloader.
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Click to collapse
Just reflash the device using SEUS.
mracer164 said:
Just reflash the device using SEUS.
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Click to collapse
can you give me the Full name please so i can download it?
kaladoo said:
can you give me the Full name please so i can download it?
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Click to collapse
Sony ericcson update service (SEUS), but today the real name is sony update service (SUS),Or you can use pc companion
http://forum.xda-developers.com/showthread.php?t=1900091
Hit Thanks if I helped
panchuckles said:
Sony ericcson update service (SEUS), but today the real name is sony update service (SUS),Or you can use pc companion
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Click to collapse
Like i said, i used the PC companion and it updated all good, but the problem its still there, touch isnt working still.
DekinGBar said:
http://forum.xda-developers.com/showthread.php?t=1900091
Hit Thanks if I helped
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Click to collapse
Does it matter wich version of flashtool should i use?bc the version 9 its giving an error when i try to install
I tried that with flashtool but still it doesn work
the touch isnt working
I, m afraid it's hardware problem and you might have to get your Phone serviced.
Sent from my Xperia S using xda app-developers app
Just to say i managed to get my phone touch working without Sony or spending any money.
Thank for all the help.
Peace
Dial *#*#7378423#*#*
Go to service tests and touchscreen
Draw randomlines there
If they are not getting drawn
Its a hardware problm
Sent from my ST25i using Tapatalk 2
Share with Us how did you get it working so everyone with the same problem could solve it please
Sent from my Sony Xperia S rocking JB
Well since i got my xperia from UK, and i Live in Portugal, and i left the papers there, Sony would charge me to get my phone fixed, well out of frustration, and since my phone didnt had Warranty, i said "f*ck it", my phone never had the yelow tint thing, i never let it drop on the floor, always use cover and the screen thinggy. i Disasembly all the mobile, and i noticed that at the bottom, some pins were like bent, and i saw on youtube that the same thing had all pins right.(Sorry i dont know the name of the thing im talking, all i know its the 2 things on the bottom that connect the lcd to something). Anyways, with 1 lil screwdriver, i managed to put all the pins straight, then i mount all the mobile, and Voilla!!Touch was working, i was so Happy man, i would had paid alot of money for 1 lil thing, and im sure sony would say they changed the LCD.
Well i hope this helps some1, if ur phone isnt in Warranty, dont be afraid to disasemble it, u might save a FEW EUROS/DOLLARS/POUNDS.
Peace
kaladoo said:
Well since i got my xperia from UK, and i Live in Portugal, and i left the papers there, Sony would charge me to get my phone fixed, well out of frustration, and since my phone didnt had Warranty, i said "f*ck it", my phone never had the yelow tint thing, i never let it drop on the floor, always use cover and the screen thinggy. i Disasembly all the mobile, and i noticed that at the bottom, some pins were like bent, and i saw on youtube that the same thing had all pins right.(Sorry i dont know the name of the thing im talking, all i know its the 2 things on the bottom that connect the lcd to something). Anyways, with 1 lil screwdriver, i managed to put all the pins straight, then i mount all the mobile, and Voilla!!Touch was working, i was so Happy man, i would had paid alot of money for 1 lil thing, and im sure sony would say they changed the LCD.
Well i hope this helps some1, if ur phone isnt in Warranty, dont be afraid to disasemble it, u might save a FEW EUROS/DOLLARS/POUNDS.
Peace
Click to expand...
Click to collapse
Mine is having intermittent problems too. So frustrating when you can't do anything at all (can't receive calls!) when the screen stops responding. Will try opening it up and see if the "pins" are not straight.
Thanks.
DO NOT FLASH YOUR PHONE IF YOU DONT KNOW HOW! If you haven't flashed your phone or anything but using it normally, than you can just go to a Sony center, tell them that your touchscreen isn't responding.
If you haven't flashed your phone before, your warranty has NOT been void! So you can go to a Sony center with your warrant.
Sent from my LT26i using xda app-developers app
Hi everybody,
since September 2012 i own a Xperia S. At the beginning it actually worked very well but now its a complete catastrophy. The phone is extremely slow even without any apps, sometimes it just crashes and i have to force a reboot, the walkman app just freezes a few seconds and the music doesnt play in that time, the homescreen with both new and old xperia home is extremely slow and some apps just wont open even after the third click on them and only work if i restart my phone. A few little bugs are ok but when i buy a phone for 400€ i think it should at least work fluently. I meant it was Sony's flagship for Gods sake. The back cover is etremelyscratched and is not matte anymore EVEN THOUGH i used cases from the begining. The S would be such a nice device IF everything would work. I contacted Amazon(where i bought it) earlier and they said they could try to repair it. do you think that could actually help? In addition i must say my phone was rooted and even with custom Roms like xzx it was really slo. I repaired it already using the PC Companion, SUS and even by whiping everything and reflashing the STock firmware, still nothing. What do you think i can/should do? as im still a student i really dont have a lot of money but paying 400€ for that phone and then not being able tu use ist normally is just horrbile.
I would really appreciate your help:
PS: Selling would of course be an option but i would only get 250€ and thats not really a lot and enough to buy a nother Smartphone,,,
Radixtrator said:
Hi everybody,
since September 2012 i own a Xperia S. At the beginning it actually worked very well but now its a complete catastrophy. The phone is extremely slow even without any apps, sometimes it just crashes and i have to force a reboot, the walkman app just freezes a few seconds and the music doesnt play in that time, the homescreen with both new and old xperia home is extremely slow and some apps just wont open even after the third click on them and only work if i restart my phone. A few little bugs are ok but when i buy a phone for 400€ i think it should at least work fluently. I meant it was Sony's flagship for Gods sake. The back cover is etremelyscratched and is not matte anymore EVEN THOUGH i used cases from the begining. The S would be such a nice device IF everything would work. I contacted Amazon(where i bought it) earlier and they said they could try to repair it. do you think that could actually help? In addition i must say my phone was rooted and even with custom Roms like xzx it was really slo. I repaired it already using the PC Companion, SUS and even by whiping everything and reflashing the STock firmware, still nothing. What do you think i can/should do? as im still a student i really dont have a lot of money but paying 400€ for that phone and then not being able tu use ist normally is just horrbile.
I would really appreciate your help:
PS: Selling would of course be an option but i would only get 250€ and thats not really a lot and enough to buy a nother Smartphone,,,
Click to expand...
Click to collapse
That's definitely not normal. You probably have a faulty unit.
AW: [Q] [XS] Slugishness problems and major problems
You think? Do you think it would change amything if i send it in?
Sent from my LT26i using xda app-developers app
Radixtrator said:
You think? Do you think it would change amything if i send it in?
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
Usually, a fresh repair will solve all those slowness. But you said that after tons of repairs, the phone is still sluggish. It is definitely not normal. Best solution is to send it in for warranty or demand for a replacement unit. Best of luck.
i really hope that will work.. else im just going to sell it and buy a nexus
Post questions in Q/A from next time please. Not in General.
And yes it looks like u have faulty unit. Cause XS is not that sluggish as you are experiencing it.
ok sry didnt see that i will do so from nowon yes amazon is looking at the problem and will tell me tomorrow if i can send it in
i had my xperia play and thanks to sony ericsson quality my flex cable broke so i decided to get it repaired, when i got it back the phone was dead it was completely broken has anyone had problems with their play?
You didn't turned on your phone when you take it from repair? Can you return to whoever repair it to do it properly?
Does it enter flash mode or fastboot mode?
Is led on when charging?
Maybe battery is very low so it can't be turned on...
Or just maybe one more xPlay has joined xPlay heaven
Sent from my R800i using xda app-developers app
FaiselW said:
i had my xperia play and thanks to sony ericsson quality my flex cable broke so i decided to get it repaired, when i got it back the phone was dead it was completely broken has anyone had problems with their play?
Click to expand...
Click to collapse
If they gave you the phone back and told you it was repaired, go complain to them. Either they lied or fixed it very badly. Besides, when you take something to repair, you get a warranty for that repair as a guarantee that the service was well done and not some paliative (at least that is how things work in my country). Go bother them until they give you a new one (or another phone).
Fenrir007 said:
If they gave you the phone back and told you it was repaired, go complain to them. Either they lied or fixed it very badly. Besides, when you take something to repair, you get a warranty for that repair as a guarantee that the service was well done and not some paliative (at least that is how things work in my country). Go bother them until they give you a new one (or another phone).
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Click to collapse
they repaired it so bad that they messed about with parts like the microphone which have nothing to do with it and i got no guarantee with it i only payed a few quid so i thought forget it not worth it anyway as outdated hardware and now have a xperia t so might aswell sell it on ebay for a few quid
Bakisha said:
You didn't turned on your phone when you take it from repair? Can you return to whoever repair it to do it properly?
Does it enter flash mode or fastboot mode?
Is led on when charging?
Maybe battery is very low so it can't be turned on...
Or just maybe one more xPlay has joined xPlay heaven
Sent from my R800i using xda app-developers app
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Click to collapse
i did turn it on and it worked sort of and was scratching when opening and closing i don't have a clue if it will go into flash or fastboot mode i dont think it will be dead forever as i am selling it on ebay looks like i will have to use annoying touchscreen for games now until a xp2 come out
FaiselW said:
i did turn it on and it worked sort of and was scratching when opening and closing i don't have a clue if it will go into flash or fastboot mode i dont think it will be dead forever as i am selling it on ebay looks like i will have to use annoying touchscreen for games now until a xp2 come out
Click to expand...
Click to collapse
IMHO, from that sound, that means guys in repairs didn't put flex cable properly (i had same problem with that sound when i was closing my Play). It noticable on near-open position and near-end position.
But, unless you are willing to fight with guys who repairs your Play, only other option is to sell it.
There is 3rd option, but i dont think you have torex screwdriver?
Sent from my R800i using xda app-developers app
I do have that screwdriver and got it repaired properly but I am using my t now so don't need play anymore
Sent from my LT30p using xda app-developers app