Develop Bugs

[Q] Warranty Question

I need to send my xperia play in for warranty. Anyone that had had any experience do you know if I will receive my xperia play back our a new one or will it be a refurbished one. Also I am in Canada if it makes a difference. Thank You.
Sent from my R800a using XDA App

In Mexico the first thing they do is factory reset the phone. Then try to reproduce the issue.
If the problem persists, their own techs try to fix it for a few days, if they can't fix it they send it to the manufacturer. About 2 weeks over there and if they fixed it we get the phone back, but if they couldn't fix it they give a new one.
I suppose it's cheaper for them to replace the faulty piece but they still give out new phones sometimes.
The best is acting like you don't know what the hell happened (in case you know) and act like you don't know what rooting is, you've never heard of bootloaders, modding, etc. so they don't try to make it look like it was your fault.

Just out of interest... wht happened to your phone?
I know they will refuse to replace anything with moisture damage and unlocked bootloader.

Its actually more of a hardware problem. My R trigger has stopped working. Do you know about hardware problems? Do they also try to fix those? Thanks!
Sent from my R800i using XDA App

If it is a hardware fault that hasn't been caused by impact damage/moisture then it is worth a try.
But warranty is warranty so give it a go.

Yep I will for sure take it in for warranty I just wanted to know if I get my own xperia play our a refurbished xperia play our hopefully a new xperia play.
Sent from my R800i using XDA App

I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you

netorino said:
I don't think they'll hand over a refurbished one, more than likely it's the same one you took fixed/new piece, a new device or they'll give you a refurbished one without telling you
Click to expand...
Click to collapse
Do you also know how long it would take to get a device back? A week?

depends what is wrong with it - Max 2 -3 week...

The touch screen went out on mine would not respond to my touches. Told Verizon and the sent me a refurbished in one day and had to send the old one back.
Sent from my R800x using XDA App

My right trigger is much looser than the left, and I also managed to scratch the top of my phone by dropping it. if I relock my bootloader anyone got an idea how I can get my phone sorted?

[Q][Urgent] Wildfire Died?

Well I rooted my htc wildfire and overclocked it.
Everything seemed to work fine for a few months
and then...
I got a text message, and I responded to it, but I did also see that my battery was almost empty, then after responding, I putted my phone in my pocket, Then like 15 minutes later, I looked at my phone and it didn't do anything anymore, so I thought, my battery ran out, nothing to worry about then I got home, plugged in my phone... led didn't turn on... phone didn't charge. I was like damn, maybe my battery died? So I went outside to someone who also has a Wildfire and asked if I could try his battery, We switched batteries and my phone still didn't work
Does anyone know how i can fix this? my phone doesn't respond to ANYTHING I've tried

These symptoms are a bad omen.

Does it pick anything up plugging it into a computer?
Sent from my HTC Wildfire using xda premium

Scratch0805 said:
Does it pick anything up plugging it into a computer?
Sent from my HTC Wildfire using xda premium
Click to expand...
Click to collapse
nope, nothing at all :s

Remove battery and plug mobile to ur laptop or desktop and press power plus volume down button together....u see hboot?
First remove ur battery and then try to get hboot screen after u plugged ur phone to ur laptop or desktop via usb...
Sent from my HTC Wildfire using XDA App

Ankurcul said:
Remove battery and plug mobile to ur laptop or desktop and press power plus volume down button together....u see hboot?
First remove ur battery and then try to get hboot screen after u plugged ur phone to ur laptop or desktop via usb...
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
No response from the device at all :s

Bro ur phone is bricked....
Sent from my HTC Wildfire using XDA App

Ankurcul said:
Bro ur phone is bricked....
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
Than that would be the first wildfire thats been bricked AFAIK
Maybe it's a hardware issue, something as motherboard or CPU or maybe the connector for the lcd screen has become loose
EDIT: Did your phoneshowany sign of intability before you put it in your pocket; was it hot?

Ankurcul said:
Bro ur phone is bricked....
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
lol, how can it be bricked if I used the root for a few months and didn't change anything to it for a while?
also @lcd poster
if it was my lcd, my led should still turn on when inserting the phone to a power connection
also I do also think it is something with my mainboard/cpu, i've read on the internet that i'm not the only one with a phone that just doesn't respond to anything anymore (wildfire) even others who hadn't rooted their phone got this issue, although they have garrantuee :s
sorry for my bad english

Anyhow its great u r not bricked bt if u have damaged CPU so do u have warranty/guarantee?
Sent from my HTC Wildfire using XDA App

Ankurcul said:
Anyhow its great u r not bricked bt if u have damaged CPU so do u have warranty/guarantee?
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
Rooted and overclocked, I don't think my warranty is still valid?

Yes your warranty is void. But, if you were on a Stock / Sense based ROM, you *may* be lucky and the service guys may not notice.

3xeno said:
Yes your warranty is void. But, if you were on a Stock / Sense based ROM, you *may* be lucky and the service guys may not notice.
Click to expand...
Click to collapse
But maybe they won't start repairing it and give me just a new one, (since it's more expensive to repair the phone then to give me a new one i guess) and then they'll won't notice either?
also, if I do bring back my phone and they find out about it, will they charge me for the repairing costs? even if I don't want it to be repaired if it will cost me? (I already bought an iphone now, but sometimes i just want to experiment back with my android xd)

I really can't answer that mate. Policies vary widely across stores and nations. But, don't hold your breath for a new one, I think that case is extremely unlikely. I guess your best bet is to give them the phone, and have them contact yo regarding it's situation, repairs, and costs (if any) after their preliminary inspection / assessment. Only after their assessment, you give the go ahead to repair / replace (If free ).

3xeno said:
I really can't answer that mate. Policies vary widely across stores and nations. But, don't hold your breath for a new one, I think that case is extremely unlikely. I guess your best bet is to give them the phone, and have them contact yo regarding it's situation, repairs, and costs (if any) after their preliminary inspection / assessment. Only after their assessment, you give the go ahead to repair / replace (If free ).
Click to expand...
Click to collapse
thanks, i'll probably go to the store tommorow, but my bro got a new ipod nana (6g) because his lock button was stuck

ex4life6pro said:
thanks, i'll probably go to the store tommorow, but my bro got a new ipod nana (6g) because his lock button was stuck
Click to expand...
Click to collapse
HTC and Apple don't roll the same way.
Apple's products aren't even worth repairing, thus they don't bother doing that.

it might be an lcd problem this thing also happened to me...

I know quite a few friends of mine who had similar issues with other HTC devices and they just went to the shop and they were given new ones in a short time. usually guys at the customer service are ignorant and don't check for anything, even if in your situation it should be impossbile to know which rom you're mounting.
my advice is go there and have a brand new wildfire, nobody will discover it's without warranty

Mabye its static?
Once my brothers netbook had a static build up causing a problem i dunno if the same rules apply but try: take out battery -> hold power on for around 30secs, If that didnt work try getting into bootloader holding vol down and power on when your phones off
Hope my ideas worked and that your wildfires better

I have same problems
When i trying root my HTC device ... there are something wrong... so it can't boot after rooting.
I think that it was bricked.
How to unbrick HTC Wildfire? Pls, help me resolv this problem

Gray Screen with Dots

I have an Xperia Play R800i (o2)
Hi, a few weeks after rooting my Xperia Play I left it in the drawer for 3 days and it went really cold , so when I switched it on my screen had a grey screen with lots and lots of different colored dots everywhere so I quickly unrooted the phone. I forgot to mention than when I rooted my phone I changed the CPU through an app.
It happened every 20 minutes and when it did happen I used to slide the game pad up or press the power button a couple of times and it would go back to normal. And a few days ago I restored my phone to factory settings and now I cant get to the home screen and I also tried updating it using PC Companion but it still shows the screen .
So could someone please tell me if this is a hardware or software issue.
My phone is still locked to o2, I haven't unlocked the boot loader. And my warranty is still valid. I was going to go to the o2 store but thought if someone knew how to fix this because it might have been my fault a little because of me changing the CPU
p.s. I am a newbie to rooting. I followed steps off the internet.
Please someone reply and help me quickly. :good:

Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium

sfex3best said:
Oh no
I just got the exact same problem mate.
I get a weird grey screen every 20 mins just like you mentioned. And the only way I can get back to the normal screen is by sliding up the gamepad.
The phone is still usable but damn it feels like it might be dead soon.
Just to be safe im not going to restore like you did.
Sent from my R800i using xda premium
Click to expand...
Click to collapse
Yes, you might as well not and I contacted o2 and now I am going to go to the o2 store and get it fixed. And you might as well get it repaired as soon as possible or it will worsen.

My phone was bought on Amazon. I'll have to try a local shop maybe. If that doesn't work in not sure what I'll do.
Although at the moment it's working fine only getting the fuzzy screen like 3 times a day.
Sent from my R800i using xda premium

I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.

sfex3best said:
I contacted Sony they said I should try repairing from the sony Ericsson pc suite. He also said if that doesn't work you can send it in to repair. I was told that if it's a hardware problem then they would repair it for free. But if it's a water damage or dropped phone problem it's unrepairable and they would charge me £10.
Pretty pleased with that actually because I'm almost certain my mobile wasn't damaged by a drop or water. So it has to be an hardware issue.
If not then well in screwed.
Click to expand...
Click to collapse
was that suppose to be £10 or £100? ten seems to cheap but a hundred seems to expensive
Sent from my R800i using Tapatalk 2

It's 10 I said the exact same thing.

sfex3best said:
It's 10 I said the exact same thing.
Click to expand...
Click to collapse
lol ok
Sent from my R800i using Tapatalk 2

This is the hardware problem. This is the tape connecting the screen with pad issue. Buy new tape, change and everything will be ok.

Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.

sfex3best said:
Well I have sent it in to Sony now. I'm sure Sony will fix it right?
If they do send it back unrepaired then I may think of doing this myself.
sent from PC missing Xperia Play already.
Click to expand...
Click to collapse
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.

......
badmansam said:
I went to the o2 store on monday and today I got it back and they didn't charge me and it works fine and it also has 90 day warranty with it. It came really fast. So those on o2 with the warranty send it and they'll fix it. And those on other networks send it in to get it checked if it is under the warranty and for those who don't have a warranty or insurance or whatever then it will cost you.
Click to expand...
Click to collapse
did they explain what is the problem with you xplay? my warrant has expired so i cant send it back anymore.
just looking for clues on what am i supposed to do with these phone.. very upset with the development

[Q]Xperia S touchscreen stopped help

Hello everyone, im kinda sad/mad/idk, yesterday i was texting on my Xperia S, everything normal, when i got a text and i wanted to see it i noticed that the touch wasnt working, i tough well maybe it crashed, i did the power buton+ volume up, restarted all good, when it came to put the PIN the touch wasnt working at all, thats when my heart started beating very hard, i turned off waited, turn on and still nothing, touch wasnt working, i tough gonna try and repair with PC Companion, thats what i did, i did a backup of my data, then started the PC Companion, it repaired etc. when it was done, the touch was working i was like OH tnk you Lord! i choose my language, press OK, all good, it asked for my sim, i put my sim, it restarted, then the same ol happen, touch wasnt working, i did the same i had previously, but this time it didnt work at all.
I dont know what to do i mean, i live in Portugal, i got the Phone in UK, i know there r Sony Centers in Portugal, but i dont know if the Warranty will work?
I mean is there anything i can do?
would it be hardware problem or software?
Since it stoped working then when i run the repair it started working then it stoped again.
i Really love this Phone.
and i didnt had any yelow tint on my screen or my screen was hot, it was all normal.
Peace. Hope yall can help me

Could always try flashtool to put the latest 2.55 software on and see what happens?
Sent from my Jellybean Xperia S

Ben36 said:
Could always try flashtool to put the latest 2.55 software on and see what happens?
Sent from my Jellybean Xperia S
Click to expand...
Click to collapse
Unfortunaly i dont know how to do that.
and another question, doesnt this Mobile has the Sony Warranty?
Since the mobile never had any problem i never installed any costum ROM or unlocked the bootloader.

kaladoo said:
Unfortunaly i dont know how to do that.
and another question, doesnt this Mobile has the Sony Warranty?
Since the mobile never had any problem i never installed any costum ROM or unlocked the bootloader.
Click to expand...
Click to collapse
Just reflash the device using SEUS.

mracer164 said:
Just reflash the device using SEUS.
Click to expand...
Click to collapse
can you give me the Full name please so i can download it?

kaladoo said:
can you give me the Full name please so i can download it?
Click to expand...
Click to collapse
Sony ericcson update service (SEUS), but today the real name is sony update service (SUS),Or you can use pc companion

http://forum.xda-developers.com/showthread.php?t=1900091
Hit Thanks if I helped

panchuckles said:
Sony ericcson update service (SEUS), but today the real name is sony update service (SUS),Or you can use pc companion
Click to expand...
Click to collapse
Like i said, i used the PC companion and it updated all good, but the problem its still there, touch isnt working still.

DekinGBar said:
http://forum.xda-developers.com/showthread.php?t=1900091
Hit Thanks if I helped
Click to expand...
Click to collapse
Does it matter wich version of flashtool should i use?bc the version 9 its giving an error when i try to install

I tried that with flashtool but still it doesn work
the touch isnt working

I, m afraid it's hardware problem and you might have to get your Phone serviced.
Sent from my Xperia S using xda app-developers app

Just to say i managed to get my phone touch working without Sony or spending any money.
Thank for all the help.
Peace

Dial *#*#7378423#*#*
Go to service tests and touchscreen
Draw randomlines there
If they are not getting drawn
Its a hardware problm
Sent from my ST25i using Tapatalk 2

Share with Us how did you get it working so everyone with the same problem could solve it please
Sent from my Sony Xperia S rocking JB

Well since i got my xperia from UK, and i Live in Portugal, and i left the papers there, Sony would charge me to get my phone fixed, well out of frustration, and since my phone didnt had Warranty, i said "f*ck it", my phone never had the yelow tint thing, i never let it drop on the floor, always use cover and the screen thinggy. i Disasembly all the mobile, and i noticed that at the bottom, some pins were like bent, and i saw on youtube that the same thing had all pins right.(Sorry i dont know the name of the thing im talking, all i know its the 2 things on the bottom that connect the lcd to something). Anyways, with 1 lil screwdriver, i managed to put all the pins straight, then i mount all the mobile, and Voilla!!Touch was working, i was so Happy man, i would had paid alot of money for 1 lil thing, and im sure sony would say they changed the LCD.
Well i hope this helps some1, if ur phone isnt in Warranty, dont be afraid to disasemble it, u might save a FEW EUROS/DOLLARS/POUNDS.
Peace

kaladoo said:
Well since i got my xperia from UK, and i Live in Portugal, and i left the papers there, Sony would charge me to get my phone fixed, well out of frustration, and since my phone didnt had Warranty, i said "f*ck it", my phone never had the yelow tint thing, i never let it drop on the floor, always use cover and the screen thinggy. i Disasembly all the mobile, and i noticed that at the bottom, some pins were like bent, and i saw on youtube that the same thing had all pins right.(Sorry i dont know the name of the thing im talking, all i know its the 2 things on the bottom that connect the lcd to something). Anyways, with 1 lil screwdriver, i managed to put all the pins straight, then i mount all the mobile, and Voilla!!Touch was working, i was so Happy man, i would had paid alot of money for 1 lil thing, and im sure sony would say they changed the LCD.
Well i hope this helps some1, if ur phone isnt in Warranty, dont be afraid to disasemble it, u might save a FEW EUROS/DOLLARS/POUNDS.
Peace
Click to expand...
Click to collapse
Mine is having intermittent problems too. So frustrating when you can't do anything at all (can't receive calls!) when the screen stops responding. Will try opening it up and see if the "pins" are not straight.
Thanks.

DO NOT FLASH YOUR PHONE IF YOU DONT KNOW HOW! If you haven't flashed your phone or anything but using it normally, than you can just go to a Sony center, tell them that your touchscreen isn't responding.
If you haven't flashed your phone before, your warranty has NOT been void! So you can go to a Sony center with your warrant.
Sent from my LT26i using xda app-developers app

[Q] [XS] Slugishness problems and major problems

Hi everybody,
since September 2012 i own a Xperia S. At the beginning it actually worked very well but now its a complete catastrophy. The phone is extremely slow even without any apps, sometimes it just crashes and i have to force a reboot, the walkman app just freezes a few seconds and the music doesnt play in that time, the homescreen with both new and old xperia home is extremely slow and some apps just wont open even after the third click on them and only work if i restart my phone. A few little bugs are ok but when i buy a phone for 400€ i think it should at least work fluently. I meant it was Sony's flagship for Gods sake. The back cover is etremelyscratched and is not matte anymore EVEN THOUGH i used cases from the begining. The S would be such a nice device IF everything would work. I contacted Amazon(where i bought it) earlier and they said they could try to repair it. do you think that could actually help? In addition i must say my phone was rooted and even with custom Roms like xzx it was really slo. I repaired it already using the PC Companion, SUS and even by whiping everything and reflashing the STock firmware, still nothing. What do you think i can/should do? as im still a student i really dont have a lot of money but paying 400€ for that phone and then not being able tu use ist normally is just horrbile.
I would really appreciate your help:
PS: Selling would of course be an option but i would only get 250€ and thats not really a lot and enough to buy a nother Smartphone,,,

Radixtrator said:
Hi everybody,
since September 2012 i own a Xperia S. At the beginning it actually worked very well but now its a complete catastrophy. The phone is extremely slow even without any apps, sometimes it just crashes and i have to force a reboot, the walkman app just freezes a few seconds and the music doesnt play in that time, the homescreen with both new and old xperia home is extremely slow and some apps just wont open even after the third click on them and only work if i restart my phone. A few little bugs are ok but when i buy a phone for 400€ i think it should at least work fluently. I meant it was Sony's flagship for Gods sake. The back cover is etremelyscratched and is not matte anymore EVEN THOUGH i used cases from the begining. The S would be such a nice device IF everything would work. I contacted Amazon(where i bought it) earlier and they said they could try to repair it. do you think that could actually help? In addition i must say my phone was rooted and even with custom Roms like xzx it was really slo. I repaired it already using the PC Companion, SUS and even by whiping everything and reflashing the STock firmware, still nothing. What do you think i can/should do? as im still a student i really dont have a lot of money but paying 400€ for that phone and then not being able tu use ist normally is just horrbile.
I would really appreciate your help:
PS: Selling would of course be an option but i would only get 250€ and thats not really a lot and enough to buy a nother Smartphone,,,
Click to expand...
Click to collapse
That's definitely not normal. You probably have a faulty unit.

AW: [Q] [XS] Slugishness problems and major problems
You think? Do you think it would change amything if i send it in?
Sent from my LT26i using xda app-developers app

Radixtrator said:
You think? Do you think it would change amything if i send it in?
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
Usually, a fresh repair will solve all those slowness. But you said that after tons of repairs, the phone is still sluggish. It is definitely not normal. Best solution is to send it in for warranty or demand for a replacement unit. Best of luck.

i really hope that will work.. else im just going to sell it and buy a nexus

Post questions in Q/A from next time please. Not in General.
And yes it looks like u have faulty unit. Cause XS is not that sluggish as you are experiencing it.

ok sry didnt see that i will do so from nowon yes amazon is looking at the problem and will tell me tomorrow if i can send it in