[Q] G2 touchscreen stopped working after factory reset - G2 and Desire Z Q&A, Help & Troubleshooting

Ok so I did a factory reset on my g2 and afterwords everything was fine but the touchscreen doesn't work and sometimes it clicks things on my phone, I can't even unlock my phone I can only use it when I do a factory reset because I can use the trackball for that, please any info would help

Ok so I've been able to still use my phone for the most part with no touchscreen (that's what I'm typing on). I've found similar issues but they all involve replacing the screen digitalizer but I'm not sure if its hardware before I buy one because I think its a aoftware issue, because when it first happened it would sometimes click things when I touched the screen but it wouldn't be what I touched

Related

FM Radio problem

Hi all, first time posting on this forum
Had the Desire since last Friday and for the first time tried out the FM Radio on it. All seems well at first but after a few minutes use the app just stops responding completely and the Radio continues to play whatever your currently listening to. You can still manipulate the on screen buttons but nothing happens at all. You cant change stations, re-search for stations doesnt work its just effectively stops the current station from playing, or change anything via the menu button. The app power off button on the top right stops working and the only thing you can do to make the Radio work again is rebooting the phone
This is very frustrating because i use the radio on my phone alot normally. Is this a software fault or hardware fault or something else im missing here?
This would be a software issue. Would you be willing to try a Hard Reset? By performing a Hard Reset, this will return your phone to the state it was in before the first time you turned it on (factory settings). This will hopefully eradicate any software bugs that you are experiencing with the handset.
Note: A Hard Reset will not remove the data and files that are in your phone’s microSD card. However, a it will permanently delete all your data and customized settings, and will also remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a Hard Reset.
A Hard Reset can be performed using two different methods:
Method 1: Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
1. From the Home screen, press MENU and then tap Settings.
2. Scroll down the screen and then tap Privacy > Factory data reset.
3. On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
Method 2: Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
I had the same issue a while ago, I haven't used the radio since as I can't be bothered with the hassle of finding out why.
Factory reset seems to have worked a charm Will test some more later but seems to have corrected a right pain of a problem
Nice easy solution, thank you Mastoid, your help was greatly appriciated
woody75 said:
Factory reset seems to had worked a charm Will test some more later but seems to have correct a right pain of a problem
Nice easy solution, thank you Mastoid, your help was greatly appriciated
Click to expand...
Click to collapse
no problem Bud, anytime
No, i was wrong. It hasnt sorted the problem as its back exactly as before. Is it just a poorly written app or a fault elsewhere
Ok after the problem persisting i contacted Orange and got the handset replaced but to my disappointment the new unit is doing exactly the same thing
I havnt even been able to pinpoint what triggers this from happening. Sometimes it happens after a few minutes with it on in the background whilst casually playing with other apps, other times after it stops working and locks up after a phone call and other times after the Radio has been playing and the the phone is otherwise idle and you press the power button to bring the screen back on
The only things that are the same on both the old and new handsets are the sim, earphones, and 8gb SD card that were swapped between the old and new phone but surely they could not be the issue???
I have read on other threads/forums that a few other people are having identical problems but im really at a loss and cant believe its because i have had 2 faulty handsets in a row with the same problem
It's not a handset problem, the FM radio app locks the phone up so something is going rogue.
The strange thing is my Dad got the Desire as well and ive tested the Radio a couple of times now at length and his works perfectly without freezing up. Could it be something sim card related? I shoved in my own reformatted 8gb sandisk SD card...could there have been data on the original SD card that it accesses whilst the FM Radio is in use and as the original 4gb card's not there the Radio player locks up? Corrupted software twice on 2 seperate handsets? I really havn't got enough tech knowledge to know if these things are possibilites or if im way off track
I would guess it is most likely due to another application running in the background which is taking resources or preventing the radio application from getting resources and then the app starts to lock up. I really don't feel like removing my applications 1 by 1 and testing though.
I had a similar problem it turned out to be the task killer I was using. I put it on the ignore list and restarted the phone and its working normally now.
I don't know if its same issue as yours but might be worth a try
Unfortunately not - the only app i installed was 3G Watchdog. Suppose the only thing to do now is uninstall that too and retest
I have exactly same problem , it's totally random, we need to contact HTC about this problem , it is clearly software problem , really i think that all units are faulty ,manu people just didn't test radio yet. My friend also has same problem.
Europe stations.
ok , i just contacted htc support and their response is to try to boot desire in safe mode, i just did that , and again freeze , radio is playing in background, but GUI is totally out of sync in fm radio app , buttons doesn't react
mines been fine, mines unlocked - used radio loads this last week, on and off for around seven hours a day, is you're desire branded/locked to a network? maybe oranges software?
i've the same problem, also randomly the radio starts to scan for new stations... it's really annoying but i managed a way to stop it, simply putting my finger on the "picker" a couple of seconds stops the scan.
I've got also a problem while listening to mp3s, the phone randomly switchs between tracks when in standby.

HTC One X Screen won't turn on, touchscreen still work???

I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
have you tried starting in bootloader and factory resetting?
glukosio said:
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
Click to expand...
Click to collapse
Yeah I tried to reset the phone, ai first it worked. But when I turn the screen off and doesn't use it for a few minutes, the problem is back again, It's really odd, I have heard about lots of HOX Screen problem but I haven't seen this one before
So the screen works in bootloader?
maxilick said:
So the screen works in bootloader?
Click to expand...
Click to collapse
Sometimes it does, sometimes it doesn't. Really weird, it feels like the phone has woke up but the display still "think" that it still in standby mode
Hardware fault for sure.
Same Problem
Hey, ive been using my international HTC One X for about two months too now and there have been no problems. ever since the update to 4.0.3 ive been facing exactly the same problem. The screen does not turn on a lot of the time but the touch is active. Have you found any solution to it?
It would be great if you could help me out.
Thanks
mr1029x said:
I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
Click to expand...
Click to collapse
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
JacoA said:
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
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Click to collapse
I can't believe it...
I get my HOX fixed last week and I worked normally again. But after 2-3 days, the problem is back again. I contact HTC and they said they even replaced my MOTHERBOARD and Screen. Wtf is happening???
،،
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Lol, exactly the issue I had recently had with mine. Sent it backto htc, let's see what they would do about it.
Sent from my HTC Sensation 4G using Tapatalk 2
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
mhulsegge said:
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
Click to expand...
Click to collapse
Yup, exactly the same problem I'm having, I sent it to HTC, they said they fixed it by replacing the motherboard, but now it is happening again, I will have to send to HTC again.
This just happened to my phone... Has anyone else solved it? Is reset and flashing RUU the solution?
mr.dj26 said:
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Click to expand...
Click to collapse
I have the same problem right now.
It started last week when I was using Flipboard and suddenly everything started zooming in and stuff (same as mhulsegge above). It was resolved by locking my screen and unlocking it.
Last night, i've been getting the black screen when I try to unlock my phone. The touchscreen still works but the screen is just blank. It turns on if I keep locking and unlocking, but it's getting annoying.
My phone is an international One X (duh) bought in Hong Kong and I'm currently living in Canada so it would not be possible to send it back for repairs. Plus my phone is rooted and I am currently using the latest MIUI ROM (2.9.21). I have been using an app called "Sleep" which tracks your sleeping patterns. It requires you to place your screen face down on your bed when you sleep and the accelerometer will track your sleeping patterns and wake you up at the most optimal time. I assume that for the accelerometer to work the screen has to be on, so I am wondering if this can be a screen malfunction (overheat or overuse) problem since the screen has been on for so long (every night when i sleep for around a month).
Since sending it back is out of the question for me because of where I am living right now and I have voided my warranty, I am downloading other ROMs as we speak and seeing if it is a problem with my ROM. I will keep you guys posted.
-edit- I have tried factory reset and reinstalling my ROM (with a full wipe). Still doesn't work.
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
nicke666 said:
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
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Good tip, but I tried a gentle two-fingered push (zoom pinch) and the backlight turned itself on with very little pressure, certainly not enough to flex the screen. I believe that it is a state issue related to zoom, but will try again and report if the issue returns.
Screen black after replacement lcd display unit
Hi,
My HOX touchscreen was broken, the touch and everything was still working. I ordered a replacement lcd display Unit and replaced the complete display and touch. After replacement the screen is completely black but the phone still works. The touch buttons on the bottom still work and i can use the volume buttons. I replaced the lcd display unit very carefully and i am sure nothing is broken etc. So the touch is working but the screen is black. I tried 2 display units and both show me a black screen.
Does anyone know how to solve this problem? Did i forget to do something during the replacement?
Please, i need some help with this issue.
OneX has too much issue with Screen . WTF with HTC?

Touchscreen not working after locking the phone

Hey Guys!
I have a big problem!
2 Weeks ago, the display of my G3 (not rooted, original LG Android) broke and i sent it to repairmyphone.de (I'm from Germany) for repair. Today my G3 came back and the display was fine. So i think they changed the display and repaired my phone.
Sounds good right? Well not exactly, because now there is a problem:
The touchscreen is working fine, but when i lock my phone (With the DoubleKnock or the Button) and turn the display on again, the touchscreen isn't working and i can't unlock the phone.
Only after i pull the battery out and start the phone again, the touchscreen is working fine. But when i lock the phone the same thing happens again. Even when i turn off the lockscreen and turn the display, the touchscreen is not working.
The strange thing is, the KnockOn is recognized so it turns the display on when i double tap it, but nothing is recognized after that.
I did a factory reset but the same problem happens again.
So i don't really know if it's a hardware or software problem is and if any one of you can help me with my problem.
I wrote the repairservice an e-mail but i think it will be read on monday.
So if nothing works i have to send it back again, but maybe you guys have a solution for me.
Thanks in advance!

[Q] Need help, Samsung Galaxy Tab 3 SM-T217S (Screen Unresponsive)

So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
Ta-ky said:
So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
Click to expand...
Click to collapse
well replace a screen digitizer require a basic set of skills on mobile repairing. However I found this on ebay (US) http://www.ebay.com/sch/i.html?_odk...en.TRS1&_nkw=T217S+screen&ghostText=&_sacat=0
but you can try to flash into latest firmware by samsung and try again

Recovered from bootloop with hard reset

Hi, I don't know if this has been mentioned anywhere and yes i know the bootloop issue is a big problem but i wondered if anyone else has been semi-successful like me. First off the other day my phone rebooted and ended up in a bootloop except the screen never goes completely blank it just dims and comes back on. I did a hard reset and it starts working again for a few days. Then when i connect to wifi it will reboot all of a sudden and be fine until it reboots again and i have to hard reset for another few days. sometimes when looping it will get to the updating apps screen then when it finishes it loops again.
Is this the standard bootloop or does it seem like something different?
Sorry if this is just another repeat of an old issue it just seems to be slightly different from what i have read about the bootloop caused by the known hardware issue. Also the first 3 digits of the serial are 507 if this helps.
BipolarBinary said:
Hi, I don't know if this has been mentioned anywhere and yes i know the bootloop issue is a big problem but i wondered if anyone else has been semi-successful like me. First off the other day my phone rebooted and ended up in a bootloop except the screen never goes completely blank it just dims and comes back on. I did a hard reset and it starts working again for a few days. Then when i connect to wifi it will reboot all of a sudden and be fine until it reboots again and i have to hard reset for another few days. sometimes when looping it will get to the updating apps screen then when it finishes it loops again.
Is this the standard bootloop or does it seem like something different?
Sorry if this is just another repeat of an old issue it just seems to be slightly different from what i have read about the bootloop caused by the known hardware issue. Also the first 3 digits of the serial are 507 if this helps.
Click to expand...
Click to collapse
Maybe yours is jut preparing for proper bootloop maybe the pins on the bigger qualcomm chip still connect to the motherboard from time to time so you manage to get it booting. Though I wouldn't call it a working device so I would suggest you to start working with LG to have it fixed.
BipolarBinary said:
Hi, I don't know if this has been mentioned anywhere and yes i know the bootloop issue is a big problem but i wondered if anyone else has been semi-successful like me. First off the other day my phone rebooted and ended up in a bootloop except the screen never goes completely blank it just dims and comes back on. I did a hard reset and it starts working again for a few days. Then when i connect to wifi it will reboot all of a sudden and be fine until it reboots again and i have to hard reset for another few days. sometimes when looping it will get to the updating apps screen then when it finishes it loops again.
Is this the standard bootloop or does it seem like something different?
Sorry if this is just another repeat of an old issue it just seems to be slightly different from what i have read about the bootloop caused by the known hardware issue. Also the first 3 digits of the serial are 507 if this helps.
Click to expand...
Click to collapse
flash stock firmware and then try it for weeks if it happens then hardware is damaged..
BipolarBinary said:
Hi, I don't know if this has been mentioned anywhere and yes i know the bootloop issue is a big problem but i wondered if anyone else has been semi-successful like me. First off the other day my phone rebooted and ended up in a bootloop except the screen never goes completely blank it just dims and comes back on. I did a hard reset and it starts working again for a few days. Then when i connect to wifi it will reboot all of a sudden and be fine until it reboots again and i have to hard reset for another few days. sometimes when looping it will get to the updating apps screen then when it finishes it loops again.
Is this the standard bootloop or does it seem like something different?
Sorry if this is just another repeat of an old issue it just seems to be slightly different from what i have read about the bootloop caused by the known hardware issue. Also the first 3 digits of the serial are 507 if this helps.
Click to expand...
Click to collapse
Dont play around with it too much it might get permanently bricked ur best option now is to flash a lollipop kdz root it then apply the disable core method to working it again ofcourse the phone will be slow ...or u could just send it to lg for replacement or repair...check youtube for disable core method for g4
I have just plugged it into Lg bridge and run the update error recovery. It hasn't rebooted when connecting to wifi yet but if it does I'm just going to phone LG to sort out a repair and buy a temp phone to use while that happens. I just don't want to do anything that could affect warranty although usually, the warranty would be out the window on day 1 with me
It just seems weird that every time I have seen it reboot it was when it connected to wifi.

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