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Hello,
I'm facing a problem with my HTC Touch Pro2. I can't sync with USB. The mobile charges but my computer does not recognize it as a device.
I have already tried the following:
-I used 3 different USB cables.
-I tried it on 3 different computers
-Hard reset the device
P.S via bluetooth my mobile sync. just fine.
Thanks for the help
i have exactly the same problem with my tp2 and posted on here, but is seems unfortunately no one knows the answer.
i have since contacted vodafone and they have done some checks and come to the same conclusion i came to which is it must be a hardware fault.
my tp2 is being replaced on monday by the kind folks at vodafone.
Hi,
Did you try to deactivate the advanced network mode for ActiveSync?
You'll find it in Settings > Connections > USB to PC
Good luck!
I took my device back to the place i bought it, they made some tests and they told me that it's a hardware issue and i', waiting for a new one..
Had this problem myself. For me it turned out to be "Zonealarm" firewall even though activesync was given full access from the program list.
Disable Zonealarm and see if it works. My 2c.
other cable
Had exactly the same problem.
Connecting: no, charging: yes.
I used another cable and everything worked fine!
Good luck!
got same problem. after used the original htc usb cable, everything fine
Same Problem here...its a hardware charger problem in the TP2
A few things to try...
This most likely will work if you have no issues syncing via bluetooth (if you have that option), but you can't get it to sync via USB cable.
First - disable ALL anti-virus software. Many of them these days contain either a firewall (you want to disable all of those too - including the builtin ones in XP, VIsta, or Windows 7), or an 'unwanted programs/ports' protection scheme - which for all intents and purposes prevents the sync.
(More info - the sync is basically a 'networking' connection between the PC and phone. Anything that may have an effect on that could potentially prevent the sync.)
Second, do a clean boot with everything disabled.
Third - start (and then shut down) Outlook, to make sure it can run, get mail, and the like.
Fourth - bring up task manager, and kill the WCESMgr.exe task - which is activesync.
Fifth - kill the WCESComm.exe - which is the communication program/protocol.
Lastly, launch activesync manually, with the phone unplugged from the cable. Then - plug in the phone.
In 99% of the cases when I had an issue getting the phone to sync, this process worked.
Can you try this - and post back?
Yeah, i have something funky in my active sync too, but i think its something i tweaked in vistas services. I dont care to fix it either. I will sync when i want to, not every time i plug in to throw a file on the phone.
Try going into control panel and launch active sync manualy on the computor
@ Jayco no all fail...i have two TP2 here. with one conection its no problem. the second dont will be conect to my pc...some tp2 in germany are broken its a hardware problem!!!!
Had a similar problem with my HTC x7501 and I uninstalled Activesync then re installed it and it worked for me...Tj
Hi everyone
For the last couple of days I've been having trouble with getting my computer to recognize my phone. When I connect it, the usual red/orange LED starts glowing, but there's no reaction from the computer. Neither does the phone show any signs of having connected. The usual "choose which connection type you want box" doesn't pop up, and there really aren't any signs of having connected, other than the charging LED.
I've tried reinstalling Windows Mobile Device Center, tried switching cables, I've checked the connection settings on the phone, but can't find any irregularities there, so I'm a bit lost here. Do you have any thoughts?
For the record, I have a Rhod100 and I'm using Win7 64-bit, as well as Ubuntu 10.04 64-bit.
Have you unchecked the faster connection?
Start > Settings > Connections > USB to PC. Uncheck the enable faster connection. My win7x64 didn't wanna connect until I did that.
By "the faster connection" you mean the Storage Card mode right? If that's what you mean, then yes, I have unchecked it.
I have chosen the ActiveSync option, and have also enabled the option to always ask which connection type I want upon connection, however the box never pops up :/
Thanks for your reply
SindreHansen said:
By "the faster connection" you mean the Storage Card mode right? If that's what you mean, then yes, I have unchecked it.
I have chosen the ActiveSync option, and have also enabled the option to always ask which connection type I want upon connection, however the box never pops up :/
Thanks for your reply
Click to expand...
Click to collapse
Activesync is the one that uses faster data sync, not storage card.
I know that the USB has a problem of going out for some people, so it could be an issue with that....have you tried to connect via bluetooth??
burtonsnow8 said:
Activesync is the one that uses faster data sync, not storage card.
I know that the USB has a problem of going out for some people, so it could be an issue with that....have you tried to connect via bluetooth??
Click to expand...
Click to collapse
If the box isn't popping up, there is a problem with the USB connection try a different cable; if that doesn't work, take a magnifying glass and examine the phone USB connector - them may be some bent pins in the connector. If so, GENTLY straighten them out.
ActiveSync is picky anyways even if you have a good usb connection. On my xp compuer, if I want to connect without doing the setup (which I usually do, if I dont then it forces a push email account onto my phone if I sync), I have to hit the connect button in the activesync window. It flashes roms flawlessly, but disconnects often while file browsing. On my dads vista pc, it browses files perfectly but I have tried everything possible but cannot flash from it using wmdc. I would definitely try it on a different computer if I were you, your computer might just be acting funny
I just had the same problem and i tried all the fancy things you people are talking about.Its a manufacturing fault and needs warranty replacement of the board.noting else will work.
SindreHansen said:
Hi everyone
For the last couple of days I've been having trouble with getting my computer to recognize my phone. When I connect it, the usual red/orange LED starts glowing, but there's no reaction from the computer. Neither does the phone show any signs of having connected. The usual "choose which connection type you want box" doesn't pop up, and there really aren't any signs of having connected, other than the charging LED.
I've tried reinstalling Windows Mobile Device Center, tried switching cables, I've checked the connection settings on the phone, but can't find any irregularities there, so I'm a bit lost here. Do you have any thoughts?
For the record, I have a Rhod100 and I'm using Win7 64-bit, as well as Ubuntu 10.04 64-bit.
Click to expand...
Click to collapse
start the phone up in bootloader mode (powering on the phone with the volume -down pushed). The tricolor screen should come up with the word "serial" in blue in the white area. Then plug in the USB connector,that will tell yuou if your port is really bad. If not it will change "serial" to "USB"
Still if you haven't flashed it then send the thing in now, HTC honors warranties based on serial numbers so you don't have to deal with tmobile, but only if your phone is NOT hardspl'd or flashed with a third party custom ROM
I had the same problem on an htc diamond. It needed to go back and have the board replaced.
The fault is caused by connecting the phone to an in car charger and then starting the engine.
Took a while to happen.
hey there,
i was searching the web and the forum though couldnt find any issues for connecting the desire z via usb to ubuntu (10.04 for me). however, it doesnt work with my DZ. i bought an addition micro-usb-connector (htc) and the phone does only charge and not ask, what kind of connection i want.
once, i read (and experienced) that you have to connect the usb to the back usb-ports (not the front ones) to get it working - that was with my desktop pc. now, using my laptop, the connection (mounting the sd, tethering or whatever) wont work on neither of the laptop's usb-ports...
so maybe there are two questions/issues:
does anyone have similar issues or maybe no problem with connecting the phone to
1) a laptop?
2) ubuntu 10.04?
thanks for your anwsers!
This might be nothing to do with it, but I found that I couldn't use adb with my phone when I was using a third-party USB cable, even though it sync'd (HTC Sync) fine. This was using XP. When I went back to the original HTC cable, adb worked fine.
Hi there,
I have a laptop with Ubuntu 10.04 (lucid) and everything works fine here. If i connect my DZ with my laptop a menu appears on the DZ asking if i want to charge only, use as disk drive, HTC sync, USB tethering and internet passthrough. I havent tried HTC sync but the rest works fine. I can even synchronize my music with Rythmbox or Banshee. So what i'm saying is that it should work out of the box.
My DZ is stock European edition, no root or s-off yet.
I suggest you first look in the settings of your DZ and look for "Connect to PC". There you should see the settings for the default connection and a "ask me" option. (My default is charge only and "ask me" is turned on). If this doesn't work maybe you can test your device on another computer to see if the menu does appear when you connect your phone.
Thanks for your replies.
steviewevie said:
This might be nothing to do with it, but I found that I couldn't use adb with my phone when I was using a third-party USB cable, even though it sync'd (HTC Sync) fine. This was using XP. When I went back to the original HTC cable, adb worked fine.
Click to expand...
Click to collapse
I was trying to get adb working but ended up in getting an no-permission-error. Couldn't figure out the problem...
mordecai83 said:
Hi there,
I have a laptop with Ubuntu 10.04 (lucid) and everything works fine here. If i connect my DZ with my laptop a menu appears on the DZ asking if i want to charge only, use as disk drive, HTC sync, USB tethering and internet passthrough. I havent tried HTC sync but the rest works fine. I can even synchronize my music with Rythmbox or Banshee. So what i'm saying is that it should work out of the box.
My DZ is stock European edition, no root or s-off yet.
I suggest you first look in the settings of your DZ and look for "Connect to PC". There you should see the settings for the default connection and a "ask me" option. (My default is charge only and "ask me" is turned on). If this doesn't work maybe you can test your device on another computer to see if the menu does appear when you connect your phone.
Click to expand...
Click to collapse
My DZ is also European,standard stock Rom,nothing done (yet). I checked the settings you mentioned and it says "ask me".
Next thing that is really weird: I can enable the tethering option (but cannot use it), yet the connection bypass (or what it is called in English) is greyed out. Tomorrow, I'm going to try the usb cable from the box...
ok, i checked with the original usb cable, still i wont get a connection. as my laptop sits on a docking station, i also tried the back-ports (at the docking station) and un-docked it - no success. none of the three ports will grant me access to the phone.
furthermore, i booted into windows xp and it will show a removable device, but i cannot access it (says something like "enter a device").
it seems to me, that it has something to do with my laptop (lenovo t61) and its usb ports... i have no idea, what to do, so i'm happy about any advice or experience...
Try the guide on adb at http://forum.xda-developers.com/showthread.php?t=865685 , it tells you where to get the Windows drivers.
thanks for the hint, i tried to adb on linux (without success), but going for the windows try...
i'm wondering about, why the phone does not simply give access to the sd-card, like any other removable device. why do i need to install htc sync (including the drivers)? when plugging any removable dev for the first time, it normally just installs the drivers and you'll get access... where is the problem here?
abprie said:
i'm wondering about, why the phone does not simply give access to the sd-card, like any other removable device. why do i need to install htc sync (including the drivers)? when plugging any removable dev for the first time, it normally just installs the drivers and you'll get access... where is the problem here?
Click to expand...
Click to collapse
I know what you mean, I would have thought it would "just work" if you connect the phone in "Disk Drive" mode, where the SD card is mounted on the PC.
You're not using a USB hub, right, you've tried connecting straight to your PC's USB ports ?
no, there is no usb-hub used. the connections i tried were always direct ones.
The next thing to do would be to try to connect your phone to another computer. Because it could also be a problem with your phone rather than your usb ports.
mordecai83 said:
The next thing to do would be to try to connect your phone to another computer. Because it could also be a problem with your phone rather than your usb ports.
Click to expand...
Click to collapse
well, the phone connects perfectly to my desktop-pc...
It's a long shot, but I did some Googling on "Lenovo T61 usb problem" and saw one report from a guy whose USB didn't work on his T61 with Ubuntu until he upgraded the BIOS
Steviewevie,you are doing my work,you know
Well thanks for the info,do you happen to have a link?
Edit:thinking about that... updating the BIOS??
abprie said:
Steviewevie,you are doing my work,you know
Well thanks for the info,do you happen to have a link?
Edit:thinking about that... updating the BIOS??
Click to expand...
Click to collapse
I only had a quick look, so a more extensive look may well turn up some useful info. The thread I stumbled across was at http://ubuntuforums.org/showthread.php?t=673501
Ok,i took a look at the link (thanks!), but that deals with ubuntu 7.04. To me, it doesn't seem to be the issue that usb ports are not working, as other usb sticks and my touch pro 2 were recognized without any problems.
Imho,it is like when I connect to the front ports of my desktop, when the connection doesn't work either, so I'll have to live with it. Thanks for your support anyway (I'm still open for new approaches)
BTW: it really bugs me that I can't just plug that device and use it as a mass storage like any other...
i have absolutely no idea why, but now it works... today, when i was charging the phone via usb (the thing, that was working from the beginning), my DZ rebooted spontaneously and afterwards it just showed the missed connection options...
no i just need to figure out how to use the internet-forwarding (dont know the correct translation - what i want is to use the internet from my pc on the phone) ... any clues?
Like it says, my computer charges it but doesnt sync up with my computer. i have a touch pro 2. (tmobile version) Im trying to connect it to my computer so i can do an upgrade for the energy rom any body else have this problem?
IF so can you help me on fixing this situatioN? please!!? thanks a bunch guys
happy holidays
I know this problem to good -I guess a hardware fault. I had this with my first and now with the second TP2 too.
For my guess the USB connector-hole (or how you call it in english) is too big! If I place the TP2 in a dockings station everything is fine -sync no problem.
If I try it with only connection by cable -not a hope.
If you buy I docking station I guess the problem could be solved
I had this with my 1st Tilt 2, nothing I tried worked. I had to sync/move files via BT USB. It was inexpensive (made by ASUS) at $14 and very low profile. Believe it or not, it worked really well, even for huge RHODIMG files when I wanted to flash a new ROM. The bigger the file, the longer it took, but it *did* work.
Recently, I got a great deal on a used, mint condition, Tilt 2 with lots of accessories, including an Otterbox, for $150 shipped, and my USB syncing is working again. Definitely a better deal than the $90-$275 estimate HTC gave me to repair the USB.
Hope you get it sorted, but it's been a common problem with this phone. Seems the pins inside are really delicate.
EDIT: Hey I just noticed we all have a "thanks meters" now... Schweet!
Debbie
dang is there any other way i can fix thiss??
Just had my T-MO Vario V replaced for this very thing. As my replacement started acting up as well with the same error, I searched again on the web and found that it might also be a faulty usb cable or the fact that you connect your phone via a hub rather than directly to a mainboard port.
I use another cable now connected to a mainboard port and guess what (and keep your fingers crossed) for the moment it's working.
Good luck!
Robert
Im using a T-mobile (SIM Unlocked) TP2 from Singapore. Same thing here, when plugged to the PC via USB (the one that came with the phone) it charges but doesnt show the actual syncing with ActiveSync 4.5. I used to have an old Treo 750 that synced just fine (though TP2 definitely has a much much better PC connector than the Treo).
One thing I noticed is even though ActiveSync is not popping up for automatic syncing, It always show in the taskbar as connected. I can even navigate to my TP2 in Explorer & transfer files to & from my PC via USB. My question is, is there a way for ActiveSync window to really come up whenever I plug my TP2 in?
nelvbautista said:
. My question is, is there a way for ActiveSync window to really come up whenever I plug my TP2 in?
Click to expand...
Click to collapse
Yes it is in the device setting in active sync ...
I also tried every possible settings with Activesync options in the phone but it still doesn't show the actual ActiveSync window when I plug my TP2 via USB though it connects & via the taskbar icon & still explorable in windows explorer. I just want to have that peace of mind that I can fully back up using Activesync aside from using other 3rd party backup tools before I start playing with different ROMs out there.
first check the "usb to PC" settings in setting menu on the phone, try unchecking "enable faster data sync" see if this makes a difference .
if not then try going into your control panel on your computer, and use "add and remove programs" and remove active sync , then re-install it , also change the usb cable if you have another one laying around..something that will make a difference..
"enable faster data sync" uncheck this and it should works.
I had same problem...
Try entering bootloader mode and plug it in and see if windows detects the device if it does then try clicking on start on your PC, then right click on my computer, then click manage.
When computer management opens click on device manager then click the + to the left of usb devices.
click on each usb controller you find and press delete and uninstall each one until none are left. Then restart the pc and unplug the phone, soft reset the phone. Wait until windows restarts and AFTER it has finished installing ALL drivers for your usb controllers plug the phone back in and see if that fixes the problem.
I just thought as well, try plugging the usb lead into a different usb port, that way windows will treat the phone as a new device
Hello,
I have one of these wonderful devices but the digitiser seems to be broken as touch screen does not work at all.
The screen works, it charges, and the buttons work, but the blutooth is off, and I can not get the files via USB as I can not turn that option on.
Is there anyway I can get the data off.
Please help.
Thank you.
ought said:
(...)
Is there anyway I can get the data off.
(...)
Click to expand...
Click to collapse
Has USB debugging been enabled?
If not, buy a working LG V500 and mount MoBo to it from your V500 (lower cost) or take it to a specialized service that recovers data (higher cost).
If so, then use the adb command on PC or the MyPhoneExplorer application with which you can also enable BT.
Not sure about the USB debugging. I doubt I ever enabled it. Might it be on anyway?
I did have another idea. Could I just connect a mouse via the USB port and use that rather than the touch screen?
Yes, this is the third option.
You must have a special OTG cable.
Yes get an OTG cable to connect a mouse keyboard and monitor/TV to it than you should be able to control the device to turn on USB debugging and get the data off via your computer. That's how I usually get data off of devices with broken screens. It works great as long as your device is compatible.
I have ordered a cheapo one just to connect the mouse. Should be enough as the screen still works. Then I can just turn on media sharing and get everything off via USB, I hope.
Glad to hear it, let us know if it worked!
ought said:
(...) Then I can just turn on media sharing and get everything off via USB, I hope.
Click to expand...
Click to collapse
It is more practical to use a BT mouse, and use the USB port to connect to a PC. Instead of USB, you can connect to a PC via WiFi.
The mouse works, and a keyboard, though not at the same time with my setup.
But the problem now is that my wife does not rember her passcode, or the e-mail address she used. Therefore I can not get in to it her account on the tablet.
There is a second guest account on there that is not protected but that does not have admin rights. I assume, maybe I am wrong, that if I log in with the non admin user, and connect via USB to my PC there will be no way to get to any data in the main account?
Good idea about the BT, I now have that controlling it.
ought said:
The mouse works, and a keyboard, though not at the same time with my setup.
But the problem now is that my wife does not rember her passcode, or the e-mail address she used. Therefore I can not get in to it her account on the tablet.
There is a second guest account on there that is not protected but that does not have admin rights. I assume, maybe I am wrong, that if I log in with the non admin user, and connect via USB to my PC there will be no way to get to any data in the main account?
Good idea about the BT, I now have that controlling it.
Click to expand...
Click to collapse
Hold up, is this tablet a windows machine? What OS is it running? Cause there's ways to bypass a password on a windows machine. And no you can not get that data off without being in the account that has the data on it. You would need to heighten the rights of the unlocked account to admin and you can only do that through recovery or through the admin account.
This is an Android tablet, an LG G-pad, and I am sure it has photos of our daughter as a baby on it.
But I really can not find any way in.
ought said:
(...)
But I really can not find any way in.
Click to expand...
Click to collapse
I wrote you in post #2:
"...take it to a specialized service that recovers data..."
There is no other option without resetting the device and losing user data including photos.
If it were otherwise, why would there be data security?
There must have been a serious reason that the user secured the phone and an even more serious reason that they forgot the code and email address of the account associated with the phone.
ze7zez said:
I wrote you in post #2:
"...take it to a specialized service that recovers data..."
There is no other option without resetting the device and losing user data including photos.
If it were otherwise, why would there be data security?
There must have been a serious reason that the user secured the phone and an even more serious reason that they forgot the code and email address of the account associated with the phone.
Click to expand...
Click to collapse
I agree with ze7zez. If the email is forgotten as well not allowing you to recover the device with an account then it's a more serious issue. Forgetting the pin is one thing but if you forget your account information try to recover the account first then you can move on to recovering the device. In the case of forgotten passwords, it's usually best to bring the device to your local data recovery provider. Refer to his post #2 for your next steps.
From what I read it seems early versions of Android have a problem with the username / password back-up method. Even if you know your both you can not get in, and that seems to be true, which is a real bugger.