phone shut itself off - T-Mobile Samsung Galaxy S II SGH-T989

the battery was almost dead last night and i plugged it in before i went to bed, when i woke up phone would not respond had to pull the battery to get it to come back on, only thing i did different was use my old blackberry charger and set an alarm , any ideas?

Is this stock rom? Rooted? Are you running Setcpu? Could be sleep of death in SetCpu if you didn't set it right.

its completely stock still,not rooted .the battery didnt fully charge also when it happened.....no set cpu

mziol said:
Is this stock rom? Rooted? Are you running Setcpu? Could be sleep of death in SetCpu if you didn't set it right.
Click to expand...
Click to collapse
What are the settings for sleep of death? I am running SetCPU and on two occasions I haven't been able to turn the phone back on. Had to do a battery pull.

Do you have a screen off profile? Sometimes if you set the clock too low during screen off it will cause it to just go into a "sleep of death" at least I've had it happen once or twice before I fixed it.

mziol said:
Do you have a screen off profile? Sometimes if you set the clock too low during screen off it will cause it to just go into a "sleep of death" at least I've had it happen once or twice before I fixed it.
Click to expand...
Click to collapse
I do. I have it set to 192mhz (min) and 384mhz (max). Maybe I will try adjusting it if it happens again. Thanks.

tigerz0202 said:
the battery was almost dead last night and i plugged it in before i went to bed, when i woke up phone would not respond had to pull the battery to get it to come back on, only thing i did different was use my old blackberry charger and set an alarm , any ideas?
Click to expand...
Click to collapse
maybe the usb plug did not connect properly?
because that has happened to me a couple of times already with other phones

Did this only happen while charging?
mine shuts down at any given time, I'm gonna exchange next week.
Just trying to see if a rom fixes it, which at this point doesn't so I guess back to the store.
It sucks because my screen ain't messed up like a lot of folks are saying and yes I did the test.
Hercules, Hercules

htc2364 said:
Did this only happen while charging?
mine shuts down at any given time, I'm gonna exchange next week.
Just trying to see if a rom fixes it, which at this point doesn't so I guess back to the store.
It sucks because my screen ain't messed up like a lot of folks are saying and yes I did the test.
Hercules, Hercules
Click to expand...
Click to collapse
mine reboots about 3-6 times a day, sucks
---------- Post added at 03:35 PM ---------- Previous post was at 03:19 PM ----------
samsung support on twitter told me this in a direct message "You might need to. Dial 1-888-987-4357, then press 0 for immediate support. ^JB" referring to the random reboots

Yeah it happened when it was plugged in , but then it happened in the middle of a call also so i said frick it and went ahead and rooted it and un-installed all bloat ware ,i was gonna wait till the update but went ahead and rooted it
Sent from my SGH-T989 using XDA Premium App

tigerz0202 said:
Yeah it happened when it was plugged in , but then it happened in the middle of a call also so i said frick it and went ahead and rooted it and un-installed all bloat ware ,i was gonna wait till the update but went ahead and rooted it
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
rooting didn't stop the random reboots for me, nor did flashing a new rom. have you noticed any difference?

I guess I'm lucky no random reboots and I'm a flash addict
Sent from my SGH-T989 using xda premium

movieaddict said:
I guess I'm lucky no random reboots and I'm a flash addict
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
after I flashed EB, it went a full day without a reboot, then they started again.

Still reboots randomly threw the day. Went back to stock, no difference. Samsung support knows nothing, T-Mobile is more clueless. Can't return to the store anymore (past 14 days) so I guess I need to do a exchange threw T-Mobile. (at least its prob too soon for a refurb)

had the same issue, believe you posted in the thread i made about it, from talking to reps at tmo and a little research this seems to be a problem with the phone its self, getting my replacement tomorrow and will run it stock for awhile to see, and trust me when i had this issue with the first one i tried everything (root, no root, different roms, etc etc)

IProbablyDidit said:
had the same issue, believe you posted in the thread i made about it, from talking to reps at tmo and a little research this seems to be a problem with the phone its self, getting my replacement tomorrow and will run it stock for awhile to see, and trust me when i had this issue with the first one i tried everything (root, no root, different roms, etc etc)
Click to expand...
Click to collapse
Yup, same w/ the root, no root, different roms... I got my replacement yesterday, so far no reboots at all. Keeping my fingers crossed it stays that way, holding onto my original for a few more days.

Related

Sleep of death?

Anyone having issues with the phone going to sleep and not waking up? Happened last night and I had to remove the battery
Sent from my Galaxy Nexus using Tapatalk
I've had this twice now. Both times after using Spotify, probably purely coincidence though. Battery pull and everything is OK.
Evostance said:
Anyone having issues with the phone going to sleep and not waking up? Happened last night and I had to remove the battery
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Most likely something that you have installed on your phone isnt liking ICS. Hard to narrow down if you have alot of apps installed.
I have had mine for 6 days now and not had a single Sleep of Death and I havent seen too many comments about it so I dont think its a problem with ICS directly.
Mark.
mskip said:
Most likely something that you have installed on your phone isnt liking ICS. Hard to narrow down if you have alot of apps installed.
I have had mine for 6 days now and not had a single Sleep of Death and I havent seen too many comments about it so I dont think its a problem with ICS directly.
Mark.
Click to expand...
Click to collapse
Good point.
Wonder what app it is
Happened to me too! My phone was ultra hot too! I had charged it over night with my computer. can anyone who had this issue confirm it was through computer charging?
Sent from my Galaxy Nexus using xda premium
SweetPAIN225 said:
Happened to me too! My phone was ultra hot too! I had charged it over night with my computer. can anyone who had this issue confirm it was through computer charging?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Nah was via wall power.
Wonder if its SetCPU stalling my phone as ive got it to drop the CPU speed right down when screen is off
Thanks! I made a wrong assumption!
Sent from my Galaxy Nexus using xda premium
Evostance said:
Nah was via wall power.
Wonder if its SetCPU stalling my phone as ive got it to drop the CPU speed right down when screen is off
Click to expand...
Click to collapse
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
matt2053 said:
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Exactly, it is way way too likely that turning your CPU down will result in 'Sleep of death'
matt2053 said:
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Well its still worth noting. SetCPU never did this on my DHD
I had exactly the same thing last night, I even made my own thread
http://forum.xda-developers.com/showthread.php?t=1360847&page=2
I even wrote a simple app for logging the battery temperature and time, so I'll leave it on next night and I'll see what happens. Because I'm pretty sure my phone switched off due to overheating, as it was really,really hot in the morning, after I switched it on the battery was at 46C.
I'm afraid I can confirm that I have experienced the same "sleep of death" problem twice now. I can't remember what I was doing the first time, but the second time I was only browsing and I know I didn't have any apps installed because I had previously reset my phone. I've only had the phone for two days now and if it does it again I might have to send it back.
I expected a glitch or two, but with the volume bug and other annoying things like the lack of flash and poor camera quality, I'm beginning to regret my purchase. Although I love the ice cream sandwich experience, I'm now thinking of getting the Galaxy Note instead, and waiting for ICS to arrive on that next year. At least then I will be able to watch iPlayer in the meantime.
Mines done it about 4 times. Pre installed Movie maker seems to induce it.
Rawkode said:
I've had this twice now. Both times after using Spotify, probably purely coincidence though. Battery pull and everything is OK.
Click to expand...
Click to collapse
Had a sleep of death for the first time yesterday - the only "different" thing I did during the day was use spotify so there maybe something in that!
Same again last night, woke up this morning and phone was on but wouldn't wake. Notification light was on solid. Was plugged in at wall all night, didn't seem too warm when I held it.
Time to start debugging I guess
I've had this issue twice too.
I do not have spotify installed, and the phone was NOT hot at all. Not even warm!
I was just in gmail, sent a mail, then pressed the home button, and black.... gone.
Had to pull battery.
Thinking of having phone replaced by Handtec. I know this is probably a software glitch, but the volume bug, and the fact my unit was one that handtec had "tested" etc, I might just ask for a brand new one from the new flashed batch due next week.
Wtf! Just how wide spread is this??? Seems like too many people are having this issue.
Phone hasn't even arrived yet and I'm already starting to question my purchase.
1 more bug and im cancelling my order !
Well, it's the first device with ICS so I expect there will be a few bugs in the future which will need to be fixed. That's the reason why I'll go for the Nexus ... it's a nice piece of hardware but even more important is that it will be the device which gets the fixes first.
Did anyone check to see if you've had an OTA for the volume ghost fix and this problem has spawned instead? Seems like a fairly new problem if you have followed the forum.
Sent from my X10i using xda premium

Anyone's Nexus(CDMA) powering itself off randomly?

Mine does this about 10 times a day. I pull it from my pocket after not using it for a while and find that it is powered down. I then have to power it on by holding the power button. I have no idea what could be causing this. I know two other people that have the nexus and haven't had a single random power down or reboot. I have factory reset it three times in hopes of fixing the issue. Do I maybe have a defective device?
I had a few of these when on the stock Rom. After rooting and switching to rootzboat Rom I've had no more random reboots.
No issues at all and im happy about that. When got my droid incredible at launch it would reboot ask the time due to having issues connecting to cell towers.
WilliamStern said:
I had a few of these when on the stock Rom. After rooting and switching to rootzboat Rom I've had no more random reboots.
Click to expand...
Click to collapse
I'm using the stock rom and I would be thrilled if that was the reason because it would mean my device isn't defective.
MrBigFeathers said:
I'm using the stock rom and I would be thrilled if that was the reason because it would mean my device isn't defective.
Click to expand...
Click to collapse
I'd say your device is fine. If you're gonna stay stock just wait for a fix maybe with an upcoming update, or just root now and take care of the issue. Once I rooted my phone performs 100 times better in every way, plus no more reboots. Look around they have some great Roms out already. I'm running a 4.0.3 and its fantastic!
WilliamStern said:
I'd say your device is fine. If you're gonna stay stock just wait for a fix maybe with an upcoming update, or just root now and take care of the issue. Once I rooted my phone performs 100 times better in every way, plus no more reboots. Look around they have some great Roms out already. I'm running a 4.0.3 and its fantastic!
Click to expand...
Click to collapse
Cool, I'll hold off til the next update from Google and if it hasn't resolved the issue I'll flash a custom rom.
Or is it possible to have a bad flash of the stock rom? I wonder if it would help to reflash it.
I definately think this is a problem. My nexus has been completely fine for a week and just starting yesterday it freezes and restarts constantly. It seems like it does it everytime there is more than one thing happening at the same time.
Like a text message rolling in at the same time Im trying to play a youtube video. Or hitting the volume rocker when I get a text...
It is absolutely crazy tbh - like I said phone has been completely fine.. and now its getting worse by the hour.
I am completely stock - no way im waiting for an update because there is no way my unit is not defective.
---------- Post added at 07:32 PM ---------- Previous post was at 06:48 PM ----------
Yeah, so I think my issue is different than OP's.
I have no idea what could have happened to make it this bad.
I decided to try a factory reset and now I cant even get through the activation without it freezing and rebooting... lol - so the phone at this point is completely useless - cant use it at all.
i have a gsm galaxy nexus which has been playing up since the last 2 days . random reboots and now its gone into a bootloop . the phone wont go beyond the google splash screen.
I think it randomly shut off when you're multitasking? I had it happen twice but can't quite figure out the cause.
I think I may have figured out whats going on with mine. It looks like the battery is a little loose inside the cover and if it moves too much it loses contact and the phone powers off. I tested this by dropping the phone from one hand into the other. I kind of threw it down at my other hand and when it hit it powered off. It doesn't power off every time but it powered down maybe 3 out of 20 tries. That makes me think that may be the issue.
Anyone that wants to try it out let me know your results. I may just have a defective device.

Sleep of Death?

I flashed a rom 2 days ago. Ever since then, if my phone sleeps for a while in my pocket, it will not wake. I have to hold power to reboot. Anyone heard of this? Know a fix?
Not on cm9 or 10. TW based from here.Thought I had heard of this before.
Thanks in advance for any and all help!
Sent from my SPH-D710 using Tapatalk 2
jwalk74 said:
I flashed a rom 2 days ago. Ever since then, if my phone sleeps for a while in my pocket, it will not wake. I have to hold power to reboot. Anyone heard of this? Know a fix?
Not on cm9 or 10. TW based from here.Thought I had heard of this before.
Thanks in advance for any and all help!
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
I am having a similar issue. After flashing to Phantom Blazer ICS ROM, I inadvertently ran ROM Manager and tried to flash CWM 5.0.2.7 that way. Since then I've wiped numerous times and flashed several other ROMs, even performing a nandroid restore to GB Blazer ROM, but to no avail. The phone screen and buttons still flash a bit as a precursor to my phone shutting down, and upon reboot my battery drains down to 2% and goes to shut off again. This happens repeatedly unless I leave my phone on a charger. This has lead me to believe that it may be a battery problem, but I cannot confirm until I receive my new battery in a few days. Hope someone can shed some light on this.
Anything odd with the wi-fi?
Those that seem to be having these issues seem to also have wi-fi issues.
For example, my phone freezes at work due to the wi-fi config. If I drop it, no problems whatsoever.
I just get the cheap ones off eBay you get a lot for a couple dollars.
Sent from my SPH-D710 using XDA
mrrogers12 said:
I just get the cheap ones off eBay you get a lot for a couple dollars.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Which is awesome if you like having extremely shoddily made potential bombs/incendiary devices in a $500 phone in your pocket close to your gentelmans area... me? I pay the ~$20 for an OEM battery... lasts longer than those things too
Sent from my SPH-D710 using Tapatalk 2
Sleep of Death or Hardware?
I too am having this problem. Long story short a few days ago I flashed CM10 Alpha4 and noticed out of no where my phone would just turn off. No boot off ani, nothing. It drains my battery to 1%. I did several wipes, formatting, clearing, stock GB, many different ICS roms with TONS of different kernels (i thought it was kernel related). Nothing helps. My phone does this while charging too. It also does it when the screen is on and I can predict when it's going to shut off because the backlight starts pulsing, then BAM RIGHT IN KISSER! It. Sucks.
Currently on FH13 Wicked Sensations with Kuban kernel .0.5, I guess it's betetr. But, idk.
I hope there's a fix, but I'm thinking it's a hardware dealy.
I guess..least with the cheap ones you mess them up putting them on you just wasted that money lol..
Sent from my SPH-D710 using XDA
mrrogers12 said:
I guess..least with the cheap ones you mess them up putting them on you just wasted that money lol..
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sorry for off topic tread jacking, but how???????!? Do you manage to ruin a battery by putting it"on"
Sent from my SPH-D710 using Tapatalk 2
i have updated the stock tar of fh13 and i have so much bad battery life ever and also a sleep issue i put it to standyby and it wont power on so i want to go back all the way to stock el29 so i can receive stock ota update if any after can you advice!!!!!!!!!!!!!!!!
I just updated my father's phone with EH13 stock rooted due to battery life issues. His phone is suffering from the same "sleep of death" issue, but I have no idea why.
WisdomWolf said:
I just updated my father's phone with EH13 stock rooted due to battery life issues. His phone is suffering from the same "sleep of death" issue, but I have no idea why.
Click to expand...
Click to collapse
I had SOD for 3 days and just before my screen started fading in and out, I locked my phone. When I unlocked it, it saw that Maps.Process.Whatever stopped responding. I thought that was weird bc I haven't opened Google Maps yet with this new ROM flash. So, I went into Settings > Location Services > and UNCHECKED location and google search. Since then, no SOD. I have no idea if this works for everyone. Maybe you can try that...idk
TheDudeAbides said:
I had SOD for 3 days and just before my screen started fading in and out, I locked my phone. When I unlocked it, it saw that Maps.Process.Whatever stopped responding. I thought that was weird bc I haven't opened Google Maps yet with this new ROM flash. So, I went into Settings > Location Services > and UNCHECKED location and google search. Since then, no SOD. I have no idea if this works for everyone. Maybe you can try that...idk
Click to expand...
Click to collapse
I will give this a try this tonight and run it through tomorrow, see if it helps with my issue (which sounds a whole lot like your issue). Will report back tomorrow night, thanks for the tip!
i was so fed up i use the el29 stock tar file went back to it and now i received a official 4.04 update imma afraid to update lol...battery suck..now batter life on this el29 in fine for now..
Tried turning off all location, but SoD still happening very erratically. Still have light pulsing and loss of signal right before shut down. Perhaps it is hardware, but could it really be the battery? Will find out soon when battery arrives in a day or two.

Battery 100% to 0% then shuts off

I have been monitoring this for a while now and in several different mods etc. It seems when I leave my phone plugged in fully charged with the screen on it will at a random times just think it has 0% battery even when plugged in it will then shut off. Battery temp is a little high at around 40c. Can't find any running app or process that is throwing up any red flags either. Any ideas? As you can see in the images it just almost instantly drops from 100% to 0% and then shuts down. It doesn't reboot...just shuts off until i power it back on.
a1hildeb said:
I have been monitoring this for a while now and in several different mods etc. It seems when I leave my phone plugged in fully charged with the screen on it will at a random times just think it has 0% battery even when plugged in it will then shut off. Battery temp is a little high at around 40c. Can't find any running app or process that is throwing up any red flags either. Any ideas? As you can see in the images it just almost instantly drops from 100% to 0% and then shuts down. It doesn't reboot...just shuts off until i power it back on.
Click to expand...
Click to collapse
Defective battery or battery sensor, probably. Getting a new battery will fix it.
Sent from my Sprint SGS3
yousefak said:
Defective battery or battery sensor, probably. Getting a new battery will fix it.
Sent from my Sprint SGS3
Click to expand...
Click to collapse
Damn. Does that mean I have to unroot and all that crap before I turn it in to sprint? I am within my 14 days do they really look at my phone at that point or just hand over a new battery?
a1hildeb said:
Damn. Does that mean I have to unroot and all that crap before I turn it in to sprint? I am within my 14 days do they really look at my phone at that point or just hand over a new battery?
Click to expand...
Click to collapse
You don't have to turn your phone in to get a new battery. Just go buy one
HipKat said:
You don't have to turn your phone in to get a new battery. Just go buy one
Click to expand...
Click to collapse
arent they like 20-50 bucks? i just bought the damn thing they can give me a replacement.
Unroot take it to sprint
jbadboy2007 said:
Unroot take it to sprint
Click to expand...
Click to collapse
will do, thanks
Make a nandroid
Use the nandroid on new phone
Sent from my SPH-L710 using xda premium
gtuansdiamm said:
Make a nandroid
Use the nandroid on new phone
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
already have a backed up rom and backed up settings but will more than likely be rooting and using jelly bean stock rom on new phone. will take it in the am. what is the turn around for something like this? will they be hours, days? just say yea whatever heres a new phone? just trying to judge how much time i need to set aside.
a1hildeb said:
already have a backed up rom and backed up settings but will more than likely be rooting and using jelly bean stock rom on new phone. will take it in the am. what is the turn around for something like this? will they be hours, days? just say yea whatever heres a new phone? just trying to judge how much time i need to set aside.
Click to expand...
Click to collapse
Have you tried running stock for a day or two to see if the issue remains?
Sent from my SPH-L710 using xda app-developers app
yea it did the same thing but not as often. I took it in and they ran some test and said it was defective. I hink they didn do sh! t and didnt want to waste their time because they just gave me a new one without even checkng if I had root. I was in and out in less than 10 minutes. so far so good and now running stock JB Rom. good times.

[Q] Epic Touch 4G will randomly reboot by itself as soon as I wake it up

Hello,
I have been fairly involved in following this forum, and I think it is undoubtedly the best resource for this phone on the internet. Take a minute to hear my plight:
I bought an ET4G the day it came out in the States. I have tried several custom roms and play with kernels all the time.
About, I'd say...2 months ago, the phone started rebooting itself once a day. Sometimes, the screen lights up by itself while the phone is sitting untouched! The problem got progressively worse, until the phone was rebooting 15 times a day. I installed a fresh stock ROM (rooted), a NEW battery, and the problem went away but started to slowly creep back. At this point, I went back to the stock kernel (was using Agat's), and the problem STILL HAPPENED.
So, I installed a fresh stock ROM, this time unrooted, kept TouchWiz instead of Apex, and did not install any freaking apps, except for the BARE minimum. This time the phone did not turn off. It seemed to have fixed my issue. My speculation was that my phone, for some reason, didn't take the voltage under load quite well. So, I spoke to my friend (who is a Store Manager at a corporate Sprint store,) and he was very kind to help me out in getting an exchange so that I could use the phone the way I was using it (after all, I was still within the 12-month warranty).
It's now been 1 week, and the only modifications I've made have been to install Agat's kernel. THE PROBLEM HAS COME BACK in the replacement phone. So, as a last resort, I undervolted the damn thing -50mV, and even went ahead to underclock it using ExTweaks to 1100 MHz. STILL HAPPENS. I go back to stock kernel, uninstall all tweak apps, STILL HAPPENS.
So, I install a fresh ROM, it gets fixed, gets progressively worse, and then THE PROBLEM COMES BACK.
I'm going crazy, XDA. I just want to have a working phone until July 1st when I can upgrade. Is there any way I can diagnose what exactly the phone is doing when it reboots by itself, and what it's doing when the screen wakes up by itself when untouched? Other tips, suggestions, or anything else that could lead to a resolution?
Note: The phone reboot slightly less often when using stock kernel vs. the latest Agat kernel (0.6.7). It also appears to occur less often when I use default touch-wiz. Lastly, the problem goes away after a flash for almost 24 hours, and then it starts creeping back.
Why did you use undervolting as a last resort if your phone had problems? It would only make things worse
Sent from my SPH-D710 using xda premium
locoboi187 said:
Why did you use undervolting as a last resort if your phone had problems? It would only make things worse
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I mean, I've had the new phone for a week. I haven't done anything crazy with it, and it's already doing weird stuff.
I never over-clocked either of the phones, and once I learned under-clocking was known to help, I tried that last.
There has to be a way to diagnose this thing:
I've been monitoring the last seen services before shut-down, and the last 2 active services on the last shut-down were:
1) [dhd_dpc]
2) system/bin/surfaceflinger
My phone did that and I ended up getting a replacment. Stupid referb had a problem with the CPU. New phone works perfect
Sent from my SPH-D710 using xda premium
m4xwellmurd3r said:
My phone did that and I ended up getting a replacment. Stupid referb had a problem with the CPU. New phone works perfect
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I will return the phone to the store once again in hopes that a replacement gives me a better experience. I'll report with updates.

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