so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
gamef247 said:
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
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Click to collapse
You could go to asurion I believe not sure. If you go to asurion you might a get a evo3D as a replacement
Sent from my Warm 3.5 Evo using XDA app
Ok I think you are a little confused. Asurion is your insurance company, which has nothing to do with sprint. If you already paid 100 dollars for the deductible, then you paid that to Asurion, and THEY should be sending you another phone, either a refurb 4g or a new evo 3d. They don't fix phones, they just send out whole phones.
Now, sprint will usually fix phones in their stores if you have TEP (which you do). Sometimes they will do it for free, sometimes they will charge like 25-25 bucks. But as you stated, they said they are out of those screens. So you can either try a few more stores, or go through Asurion (which it sounds like you already did by paying the deductiuble).
Well the title says it all
I just dropped my phone and the bottom glass piece is shattered yet operable. My only issue at the moment is some cosmetic damage. As great as this might sound, it has put me in a dilemma.
Should I get a Asurion replacement for $100 bucks
Should I wait and pay full retail for a phone (I need to do this now in order to keep my Unlimited Data with VZW )
I personally love my Nexus, and the fact there is no BS with its bootloader and I can flash anything I want just makes it all the better. It is a safe bet to say the only way I would ever upgrade would be to another Nexus or another flagship phone.
Any feedback here? Or is anyone experienced with the replacement of a screen that could possibly give me an estimate to replace the entire screen+digitizer? (apparently the screen and digitizer are fused together so I am expecting the screen alone to cost somewhere in the 75-125 range.)
Thanks all,
Happy New Year!
Sorry to hear that
I would probably pay $100 and get the replacement, since the actual screen assembly costs $110-140 on ebay, you probably wouldn't find it any cheaper than $100 unless you buy it from someone.
If my screen broke I would instantly whip out $100 to get another.
If you've been paying for assurion, and now you finally need it, I'm not sure why you would need to ask what to do.
If you really want to keep the unlimited data I just got a perfect condition GN for $200 off my local craigslist. They can be had for as little as $150. No need to pay full price from Verizon.
Also paid $150 recently for a GN off of Craigs List. It's great.
Sent from my SCH-I535 using xda app-developers app
So i managed to drop and crack the lcd on my note 2 and the display wont show now. so after arguing with asurion on them not giving me a replacement even though i had insurance and was willing to pay the 200 dollar deductible. Now i want personal opinions on what i should do. Im most likely going to cancel with them seeing it will save me money in the long run since i am paying around 90 monthly. Now is it fairly easy to do a screen replacement myself on this device? if so can someone be kind enough to give me links to the part and a tut maybe or if theres an online solution. Then i was considering maybe flashing it and using H2o i heard its a decent company. does anyone know of any cheap solutions to a monthly payment?
any information will be helpful and personal thoughts on what i can/should do in my current situation.
thanks again
Masturbatoe said:
So i managed to drop and crack the lcd on my note 2 and the display wont show now. so after arguing with asurion on them not giving me a replacement even though i had insurance and was willing to pay the 200 dollar deductible. Now i want personal opinions on what i should do. Im most likely going to cancel with them seeing it will save me money in the long run since i am paying around 90 monthly. Now is it fairly easy to do a screen replacement myself on this device? if so can someone be kind enough to give me links to the part and a tut maybe or if theres an online solution. Then i was considering maybe flashing it and using H2o i heard its a decent company. does anyone know of any cheap solutions to a monthly payment?
any information will be helpful and personal thoughts on what i can/should do in my current situation.
thanks again
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First of all I don't understand why asurion wouldn't cover it, unless you've already had 2 claims this year. But if that's the case, you might be better off buying a second hand device and selling yours for parts. If the LCD itself is broken, the minimum to replace is going to be $300+, and if you're not experienced at hardware repairs, this might be a tough one. As far as what carrier to go to, it depends a lot on your location. In cities, H2O is solid, and cheap, but straight talk is supposed to be pretty good (or better, at least where I live). Anyway, below is a link to one of the many youtube videos on this subject.. Good luck.
http://www.youtube.com/watch?v=bxgZeb5QytM
zoso28 said:
First of all I don't understand why asurion wouldn't cover it, unless you've already had 2 claims this year. But if that's the case, you might be better off buying a second hand device and selling yours for parts. If the LCD itself is broken, the minimum to replace is going to be $300+, and if you're not experienced at hardware repairs, this might be a tough one. As far as what carrier to go to, it depends a lot on your location. In cities, H2O is solid, and cheap, but straight talk is supposed to be pretty good (or better, at least where I live). Anyway, below is a link to one of the many youtube videos on this subject.. Good luck.
http://www.youtube.com/watch?v=bxgZeb5QytM
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something about i didnt use my phone after the claim? idk i asked them to explain it but they gave me the same thing.
but yes the lcd is broken i mean i receive messages and stuff cause i feel it vibrate and all.
I mean i am experienced i replaced several screens on other devices.
well i live in california and my only question at this moment is, if i replace my screen can they flash it so it can work with them?
For the price of the phone and the screen replacement I personally would have asked more about this "something". If you have insurance and are willing to pay the $200 there shouldn't be a reason why a replacement is not issued. Is there more to your story? Well as it has been stated already in the other post the replacement screen is around $300.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
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I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.
The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
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Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
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Click to collapse
Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
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thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
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The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
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sounds good to me.
good luck and let me know what you worked out.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium
I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
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They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
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I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
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Click to collapse
I would but we don't have those here.
You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
Zaamnwhodat said:
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
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Click to collapse
I think by insurance you mean the TEP coverage. If that's the case, then yes, they'd cover physical damage, but you'd have to pay the $150 deductible cost. Others have had luck replacing the entire panel, but I think the cost might be around the same, plus I'd probably mess it up more, so I'd probably go through TEP to get the phone replaced.
Zaamnwhodat said:
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
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Click to collapse
I tried that once. The store said no they don't fix screen damage. The store manager said I had to go through insurance and pay the deductible. I just bought a complete front housing for the same price and did it myself.
Sent from my SPH-L710 using Tapatalk 4 Beta
topherk said:
I think by insurance you mean the TEP coverage. If that's the case, then yes, they'd cover physical damage, but you'd have to pay the $150 deductible cost. Others have had luck replacing the entire panel, but I think the cost might be around the same, plus I'd probably mess it up more, so I'd probably go through TEP to get the phone replaced.
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this what i wanted to know thanks dude idont care paying those 150 dollars as long as i get it fix :good: thats for the help
Zaamnwhodat said:
this what i wanted to know thanks dude idont care paying those 150 dollars as long as i get it fix :good: thats for the help
Click to expand...
Click to collapse
Just a quick note so that you know: Asurion (the insurance company that TEP is through) does not have the distribution licenses to give out new phones, so they only give out refurbished phones.
I personally haven't had any issues with the refurbished phones I've gotten, but some people don't like having them, so I thought I'd let you know.