[Q] Can't setup ActiveSync - Samsung Epic 4G Touch

Hi, just got my Epic Touch, coming from the Epic 4G.
Every time I try to setup my Exchange email, I get the error:
Setup Could Not Finish
Activation Failed. Unable to connect to network. Try again with the network provider's default APN.
Same error 3G, 4G, or WiFi. I didn't think CDMA phones even had APN's?
Found some related stuff: http://forum.xda-developers.com/showthread.php?t=1098806&page=4
No solution that works. Spent 2 hours on the phone with Sprint, who were very nice, but had no solution. They are checking with higher ups and Samsung.
I don't have a lot of hope here, may be taking this phone back tomorrow when my insurance replacement arrives.
Thanks for any help you might have!

I've been getting the SAME error today.

I've been getting the same error since yesterday after flashing StarBurst 1.6. Having thought that was the problem I reverted back to the stock ROM and am still having the same issue.
I was on the phone with sprint for 45 minutes and they recommended I go to a retail store to have it diagnosed.
Other users in the Starburst Dev thread (http://forum.xda-developers.com/showpost.php?p=18480495&postcount=2067) reported similar issues and some were able to fix it by restoring app + data for Email 3.0.0.1. Trouble is I don't have a backup of this, so if anyone could be so kind as to provide that, it would be much appreciated.

Call Sprint
Everyone who is having this issue, please call Sprint, so they do something about this!

kcfreels said:
Everyone who is having this issue, please call Sprint, so they do something about this!
Click to expand...
Click to collapse
Have you rooted your phone or installed a custom ROM, or is this a brand new untouched device?

same exact problem here. started occuring after i flashed starburst 1.6

Are you guys all running rooted and alternative roms? I am and had the same issue last night. I deleted the email app and cache and the restored it from a previously made titanium backup of the email app. I only restored the app. Then I went back and restored the data. Doing app and data at the same time did not work for me. I am currently pushing two exchange accounts a 2 gmail accounts. Working fine for me.

gedster314 said:
Are you guys all running rooted and alternative roms? I am and had the same issue last night. I deleted the email app and cache and the restored it from a previously made titanium backup of the email app. I only restored the app. Then I went back and restored the data. Doing app and data at the same time did not work for me. I am currently pushing two exchange accounts a 2 gmail accounts. Working fine for me.
Click to expand...
Click to collapse
I am currently running [ACS][Odin]Completely Stock EG30 with the EG30Plus Kernel. I came from StarBurst 1.6, however removed it immediately because Active Sync wasn't working for me and I thought that ROM was causing the problem. I did not make any backups of the email app or data prior to flashing this ROM so I do not have anything to restore from.
Oh, and if it helps.. I am pushing a gmail account with no problem.
Would it be possible for you to make a backup of this so we I try restoring it? It sounds to me like that is what the solution is..

I would post the apk or the TBackup but I am unsure where the email accounts are stored. I don't want to give a bunch of people my email accounts.
I suspect that when they built that rom they based it off a GSM Galaxy S2 and they forgot to switch out the email client. APN is require for a GSM phone to access the network. Check back with the Rom Dev.
Maybe some one can pull the email.apk from the unmolested stock image thats posted in the developers section.

gedster314 said:
I would post the apk or the TBackup but I am unsure where the email accounts are stored. I don't want to give a bunch of people my email accounts.
I suspect that when they built that rom they based it off a GSM Galaxy S2 and they forgot to switch out the email client. APN is require for a GSM phone to access the network. Check back with the Rom Dev.
Maybe some one can pull the email.apk from the unmolested stock image thats posted in the developers section.
Click to expand...
Click to collapse
That makes complete sense! I know it's a bit much to ask, but would you be willing to remove your email accounts temporarily and make a separate backup of the email.apk? I can PM you with my work credentials to set up an account with if that would help.
I'd be very appreciative as I need Exchange on my phone for work. I'm on the verge of going back to my Palm Pre until I get this resolved!

I was doing some playing around, sorry but the apk from the back up has the same issue. It's the restoring of the data that fixes it. Even after the data has been restored, I can delete the email accounts and manual recreate them and they work fine.

Darn! had it working, but not sure how...
Hi guys,
I have been battling the "Activation Failed: unable to connect to network" problem on my Epic 4G Touch (SGS2) since last night (after flashing starburst 1.6).
I was excited that I got exchange to work again after formatting system, data, cache, then wiping factory data and dalvik, then reflashing starburst 1.6.
I got some voicemail errors, so i decided to try and re-flash again, and also to see if exchange would still work. After re-flashing the same way, Exchange doesnt work anymore. I repeated again just to be sure and still didnt work.
I guess I dont know how i got the exchange active sync problem to go away the first time. Maybe it was just dumb luck.

Martek said:
Hi guys,
I have been battling the "Activation Failed: unable to connect to network" problem on my Epic 4G Touch (SGS2) since last night (after flashing starburst 1.6).
I was excited that I got exchange to work again after formatting system, data, cache, then wiping factory data and dalvik, then reflashing starburst 1.6.
I got some voicemail errors, so i decided to try and re-flash again, and also to see if exchange would still work. After re-flashing the same way, Exchange doesnt work anymore. I repeated again just to be sure and still didnt work.
I guess I dont know how i got the exchange active sync problem to go away the first time. Maybe it was just dumb luck.
Click to expand...
Click to collapse
I PM'd PhantomHacker and he told me that it is a known issue with this ROM and it will be fixed. I was able to get things working again by flashing [ACS][Base Rom]Stock Rooted Odex & Deodex until the mail application in StarBurst is functional again. I haven't tried it, but you may have luck using the StarBurst Minimal AOSPmod that was released last night since it has the AOSP Email client on it.

ok, got it working again.
Hi again,
OK, I just got it to work again, and it wasn't all the fancy reflashing that fixed it.
I have re-flashed several times to try and fix this problem and I noticed that after reflashing, my security pin is still active from my previous flash. I remembered that i had removed the pin before flashing the first time also.
I went into Settings -> Location and Security -> Change screen lock -> none. Then I was able to setup Exchange active-sync without getting the error.
I hope this works for others!
My voicemail problems I mentioned (error V30) went away by itself after about 30 minutes.

Related

[Q] Data network not connecting

Hi. Well I had rooted my phone and was running CM6.1.1 with snapdragon kernel. When the evo shift came out, I bought it and changed over to the shift. 3days in to using shift, the micro usb port failed and would not charge. It wouldn't even recognize when connected to my computer. So had to go and return it.
But when I changed over to evo, it started having problems with data connection. I could make calls but it would not be able to connect via 3g. It could connect through wifi but that was it.
So I unrooted my phone using .ruu and haven't tried it yet. Could you guys help me out and advise me in what option I have. Thanks again.
I had a similar problem when I had my hero....I lost 3g and ended up finding the solution was to wipe all, flash a sense rom and then go back to cyanogen....
Thanks. I'll try that and see what happens. I'll switch to evo tomorrow and see how it goes..
i had a similar problem with 3g data being very faulty after i updated all of my radios to the latest versions. what i did to fix the problem was full data/cache/dalvik wipe and then flash the radio: EVO_Radio_2.15.00.11.19, flash the wimax:EVO_WiMAX_27167_R01, and flash the PRI: EVO_PRI_1.77_003. Prior to that, i had the latest PRI and it would constantly screw with my data connection, so whatever you do, do not update to the latest PRI. Its actually been said that something weird is up with it and that this problem is common.
the radios can be found right here:
http://forum.xda-developers.com/showthread.php?t=715485
good luck man, hope this helped!
I have the same issue. I went from CM7 to a sense ROM and I still dont have date even after the new radio updates. Is there anything else I can do?
Have you already tried reverting back to your old radio that worked?
sure did. Nothing.
I actually did a full unroot using ruu. Then started my phone again back in stock mode. It worked after full unroot. Now I re-rooted my phone and back to using CM6.1.1 with snap dragon kernel.
Same Issue Please Help
Im having the same issue as the OP. I went from CM7 to a sense ROM and lost my Data connection. I can only connect through wifi. However I can't update my profile or my PRL This is a pretty big issue for me as I can't use any data features on the phone except when connected via wifi.
Can someone please suggest a way to re-establish my ability to connect to the sprint network. I do not have 4G in my area so I can't try that route. I have searched the forum for the last day and a half and still haven't found a solution. Ive tried reflashing the newest radios and still no luck. I have cleared the dalvik, cache and factory data reset mutiple times and I have tried sprint lovers newest ROm and also even tried reverting back to the original backup I took when I first rooted before I flashed any ROM's and still no luck. I also tried the ##3283#/MSL code/Data/ restore option and still nothing.
ANY Suggestions? Unrooting would be a last resort option followed by going to sprint and getting a new phone.
roger69504 said:
Im having the same issue as the OP. I went from CM7 to a sense ROM and lost my Data connection. I can only connect through wifi. However I can't update my profile or my PRL This is a pretty big issue for me as I can't use any data features on the phone except when connected via wifi.
Can someone please suggest a way to re-establish my ability to connect to the sprint network. I do not have 4G in my area so I can't try that route. I have searched the forum for the last day and a half and still haven't found a solution. Ive tried reflashing the newest radios and still no luck. I have cleared the dalvik, cache and factory data reset mutiple times and I have tried sprint lovers newest ROm and also even tried reverting back to the original backup I took when I first rooted before I flashed any ROM's and still no luck. I also tried the ##3283#/MSL code/Data/ restore option and still nothing.
ANY Suggestions? Unrooting would be a last resort option followed by going to sprint and getting a new phone.
Click to expand...
Click to collapse
going to a sense rom, dialing ##data# and then entering your msl, then going to edit mode, top section, hit menu, and do a reset?
this usually fixes alot of data issues from what i am aware. It won't harm your phone anyway.
Yeah I have tried the ##data# restore multiple times and still nothing. It will reboot and begin the hands free activation but it never successfully completes it. Afterwards when I try to update profile it just sits in a loop saying "the network is preparing you services..." for 20 mins and then times out with nothing happening. I even tried the ##data# restore method again after reading this, for good measure, and still nothing.
Is it possible to connect via 4G and update my profile even tho I cant via 3G? I'm about an hour away from any 4G service I think Cincinnati may be the closest.
this is extremely frustrating and the worst part is that I dont know how it happened as I followed every instruction to the tee and Ive flashed mutiple multiple ROMS over the last 6 months and have had no problem until I tried going from CM7 to myn's warm2.2 rls5. After flashing the ROM and wiping EVERYTHING except the SD card I flashed the new Radio's (Cualkin's Combo pack with the newest Radios) and that's when I noticed the data connection was gone. I'm not sure as which step of the process caused the issue as I didn't notice it until I began to go thru the initial setup on the phone and was unable to connect to my gmail account.
I have backed up a few versions of rom's. Would they have the Data info I need and maybe a could just copy and paste a file or does this info need to be downloaded from sprint in order to setup the phone?
Please any advice??? I'd like to try all my options before I reroot and exchange it, If unrooting and returning is my only option can someone please point me to a good guide for the process? I used Unrevoked 3.21 for the root.

Tethering (even paid tethering) not working

So I have the tethering option on my account. This was working at one time (though I am not sure the last time it worked). I flashed over to the CM9 kang in the development section from stock (after wiping system/data/cache/dalvik cache) and noticed that it did not work. After this, I tried GummyNex, which also didn't work. So, I restored from my nandroid backup and it doesn't work from the stock rom anymore either. What gives?
I have tried on two different laptops, as well. It will reject the password about 75% of the time, and sometimes it will claim to connect, but will not get internet access.
Anyone have any ideas?
Return your phone. If its doing it on every rom it sounds like hardware. Just my thoughts.
Sent from my Galaxy Nexus
Try restoring one of the images from google. I wish I had a link but I am sure there is a restore thread in the CDMA forum.
http://code.google.com/android/nexus/images.html#mysidicl53f
Maybe your data is just dropping.. it's not a defective phone..

Exchange email error

This is the error that I am getting
Setup could not finish
Activation failed. Unable to connect to network. Try again with network provider's default APN.
This started happening immediately after switching from an ICS rom back to Gingerbread.
I have flashed a few GB roms already and I keep getting the same message.
Please help, I use exchange email for my job!
I went ahead and installed an old nanroid backup and everything is working again. I still have no idea why that happened though.

Flashed Rom, can't sync google account

hey guys, yes noob here. but im actually not just to this forum
i have an evo 4g rooted,Gingerbread 2.3.5 flashed to metro
i was running a mikg rom (v3.11) i was flashing the
MetrogenMod 4.5 (thought i didn't superwipe or flash the gapps) guess that was this issue)
and my google sync didn't work so i wentback to mikg rom and the google sync still dosent work.
i even did a factory reset and for some reason it dosent reset it back to were i see the sprint 4g screen.
so i restored a back up and the back up said android secure not found but i just go ahead and reboot.
it still says google:
can't establish a reliable data connection to server
this could be a temporary problem or your phone may not be provisioned for data services.
this phone is not activated and i used wifi for it. it worked before but when i flashed another rom that when my google sync problems started
if anyone can help id be greatly appreciated

[Q] HTC Evo 4g Cyanogenmod 7 STOPPED receiving MMS

I know starting new threads is a risky thing here, but I feel my situation is peculiar/unique enough to justify the risk.
I've been running CM7 and using ChompSMS (donated) ever since using Android, many devices ago. This is the first time something like this has ever happened. A couple days ago, my phone stopped downloading MMSs. I can send myself a message (text with a subject) and the notification that the message is waiting for me will come in, but it will not download. I called Sprint and got the code to reprovision the phone, so I downloaded a stock rom and punched it in. The stock rom would download messages just fine. Switching back to CM7 (I tried multiple nightly builds, as well as the most recent stable build), the messages stopped coming in again. I googled all over the place and the best solutions I found was to delete "telephony.db" or to try "APN backup & restore," restoring the APN with settings that worked for somebody else. Every time I restored the APN, it would just remove all the entries. I tried to restore defaults (which brought back a "Sprint" one), reboot, no dice.
The only solution I've gotten to thus far was to download Go SMS Pro, which can download the MMS, after the notification has already come in and I go in to hit download manually. Yes, this gets the job done, but it's just a band-aid over the problem. I'm mostly curious just what exactly caused this, why it persists over every CM install (but not the stock rom), and why I can't seem to find any way to fix it.
A quick update to this, in case anybody has been keeping tabs. This problem spans across multiple roms. I've since installed an MIUI ICS rom, more versions of CM7, a very buggy version of CM9 ported, and another gingerbread rom, all of which kept the problem going. The only rom that works is the most recent rooted stock rom I downloaded. I REALLY don't want to go back to stock if I can help it. Any ideas now? Would flashing new radios help this? If so, I have to be S-OFF to do so, correct?
Thanks for all your help, those that do!
been having the save issue with MMS but I use Handcent not chompSMS, it also wont download using the Roms stock SMS app. it seems to happen on any ASOP rom that I've tried. but any sense based roms seem to work fine. goSMSpro also works for me if I manually hit download (thanks cause that's better than nothing). I have tried to flash new radios, along with flashing CM with a formatted mem car. and nothing seems to work. so If you find a resolution please keep this updated. good luck
I've been having the same problem for the past couple weeks with CM7. I've tried everything the Google suggested, changing the APN, turning off auto-retrieve, disabling MMS with Sprint and re-enabling it after a while, etc., nothing worked. I tried a few different roms too. I can't get MMS to work on any rom unless it's sense based.
Delete telephoney.DB in folder data/database/telephoney.provider
Sent from my PC36100 using Tapatalk 2
boombotz401 said:
Delete telephoney.DB in folder data/database/telephoney.provider
Sent from my PC36100 using Tapatalk 2
Click to expand...
Click to collapse
Doing this won't cause any other issues? I really want to get this to work because I'm having the same issue on a CM7-based rom.
Sent from my HTC Pyramid using xda app-developers app
It says in the first post, we tried deleting telephony.db
Some of us have tried flashing multiple fresh roms, which I believe would delete telephony.db
Mms won't work unless it's a sense based rom.
Sent from my PC36100 using xda app-developers app
I run into the same issue on Deck's Reloaded occasionally. More often than not, though, MMS works. Have never bothered troubleshooting it since it's hardly ever an issue.
Sent using my HTC EVO 4G and a magic wand
Same problem
I'm having the same problem with CM7 on Evo 4G. I can get it to work with sense based rom and goSMS (thank you for posting that, I was about to bail on CM7 completely). Stock messenger and handcent won't work. I saw on another thread someone said it would work until flashing gapps, but I haven't tried that. I even tried backing up APN from a sense rom that would work, and restoring it to CM7, as well as deleting telephony.db, nothing works.
Yeaaahhh MMS can either go 1 of 2 ways. Either you try to get it to work and it works fine, like I just did on my evo, OR *nothing* you do seems to make it work.
I should know, I spent about 6 months earlier this year (on and off) getting MMS to work on my HTC Hero.
With that said, the first step is to make sure you're putting in the right APN info.
Start with deleting /data/data/com.android.providers.telephony/databases/telephony*
Next, make sure you have the correct APN info in /system/etc/apns-conf.xml
You'll probably have to either sysrw in android terminal or "adb remount" on pc/mac/linux/whatever to make changes to that file.
This one should work on ICS/JB:
google sprint apns-conf.xml
Should be the last one, searchco.de
Just change the version to 6 if you want to use it on GB.
Reboot to make the system create a new telephony.db from /system/etc/apns-conf.xml
If that doesn't work, you may need more apn changes, framework-res.apk changes, mms.apk changes, etc. etc.
Currently my phone will only download mms that is 200kb or less with either the stock messaging app or handcent. I'm going to try some of the trouble shooting steps on this thread and see if anything works.
If anyone has a fix they know of that fixes this particular problem please let me know.
Phone: EVO 4G
Provider: Sprint
ROM: CM7 Nightly 09/16/12
tech128 said:
Yeaaahhh MMS can either go 1 of 2 ways. Either you try to get it to work and it works fine, like I just did on my evo, OR *nothing* you do seems to make it work.
I should know, I spent about 6 months earlier this year (on and off) getting MMS to work on my HTC Hero.
With that said, the first step is to make sure you're putting in the right APN info.
Start with deleting /data/data/com.android.providers.telephony/databases/telephony*
Next, make sure you have the correct APN info in /system/etc/apns-conf.xml
You'll probably have to either sysrw in android terminal or "adb remount" on pc/mac/linux/whatever to make changes to that file.
This one should work on ICS/JB:
google sprint apns-conf.xml
Should be the last one, searchco.de
Just change the version to 6 if you want to use it on GB.
Reboot to make the system create a new telephony.db from /system/etc/apns-conf.xml
If that doesn't work, you may need more apn changes, framework-res.apk changes, mms.apk changes, etc. etc.
Click to expand...
Click to collapse
Oh wow.
Seems like a mission.
Im super lost w these directions.
I have deleted that telephony file.
Nothing works for me.
Its weird cuz when my girlfriend sends me panty pics, it works (she's on an iPhone)
But when my mom sends me pics of my dog, it doesn't let me download. (She has HTC evo 3g)
Im on cm7.2 nightly (newest) w Mason g .15 kernel.
I really don't get why this happens.
Also, another friend of mine has an iPhone 4s like my lady, but I don't get his pics
Sent from my PC36100 using xda premium
---------- Post added at 03:22 PM ---------- Previous post was at 03:19 PM ----------
Btw. Every pic I send, it works perfect
Sent from my PC36100 using xda premium
???
Sent from my PC36100 using xda premium
I am having this same problem. Flashed a Sense Rom and messages work fine but won't work on Cyanogen. I tried deleting the telphony.db and still nothing.
tech128 said:
Yeaaahhh MMS can either go 1 of 2 ways. Either you try to get it to work and it works fine, like I just did on my evo, OR *nothing* you do seems to make it work.
I should know, I spent about 6 months earlier this year (on and off) getting MMS to work on my HTC Hero.
With that said, the first step is to make sure you're putting in the right APN info.
Start with deleting /data/data/com.android.providers.telephony/databases/telephony*
Next, make sure you have the correct APN info in /system/etc/apns-conf.xml
You'll probably have to either sysrw in android terminal or "adb remount" on pc/mac/linux/whatever to make changes to that file.
This one should work on ICS/JB:
google sprint apns-conf.xml
Should be the last one, searchco.de
Just change the version to 6 if you want to use it on GB.
Reboot to make the system create a new telephony.db from /system/etc/apns-conf.xml
If that doesn't work, you may need more apn changes, framework-res.apk changes, mms.apk changes, etc. etc.
Click to expand...
Click to collapse
also adjusted the APN settings per these instructions....
http: // aangaero.wordpress.com/2011/09/13/htc-evo-4g-not-sendingreceiving-mms-messages/
Still not working. This is driving me nuts. I don't know what happened. I just lost the ability to receive MMS all of the sudden. Can anybody offer any help?
***quick update. downloaded Go SMS Pro and I can now receive MMS. WHAT GIVES??? Why can't I get them in the CyanogenMod SMS app?
omegastu said:
also adjusted the APN settings per these instructions....
http: // aangaero.wordpress.com/2011/09/13/htc-evo-4g-not-sendingreceiving-mms-messages/
Still not working. This is driving me nuts. I don't know what happened. I just lost the ability to receive MMS all of the sudden. Can anybody offer any help?
***quick update. downloaded Go SMS Pro and I can now receive MMS. WHAT GIVES??? Why can't I get them in the CyanogenMod SMS app?
Click to expand...
Click to collapse
My girlfriend is having the same problem as everyone else when it comes to MMS. She has my old Evo 4G running CM 7.1. I wiped the cache and dalvik cache, updated the PRL and profile with a sense ROM, but none of this fixed the problem. I can confirm that Go SMS Pro will download picture mail that neither the standard messaging app or Handcent could (they both gave the error "download of message New Message from SENDER was unsuccessful"). Hopefully a fix can be found soon. BTW, thanks for the tip omegastu!
Update:
This fixed my problem: http://forum.xda-developers.com/showthread.php?t=1794956

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