Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
It's possible your sim is faulty happened to my mum when she got her diamond
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Try a different handset when they get them instore, might be a device fault.
Check your coverage? Make sure phone settings are set to dual and not just GSM only. I get none at work or home whatsoever. But the coverage checker tells me this anyway.
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Probably a stupid question but have you been on the T-Mobile website and put in your postcode to check the coverage in your area>?
Incase you haven't: http://www.t-mobile.co.uk/services/coverage/street-check/
Hope that helps...
and obviously make sure you have 3g on your account?
I'm with orange, and was told i only had a 2g sim card. it took 3 different customer service people until one agreed to send a new 3g one. Not a problem since.
I had a very similar issue.
For the first 2 days i had my handset, it picked up no 3G or H data ATALL. Like you travelled around in about 5/6 mile radius and got nothing. I called up and cancelled, no one told me why or how it could happen, so i proceeded to cancel.
The next morning, i picked the handset up as i was going out, and to my surprise there it was sitting on 3G. Now the night before, i played with just about every setting under Settings > Wireless & Networks > Mobile Networks, Network Mode/Network operators, always-on mobile connection, the lot. Took the sim out, rebooted the phone. messing with those options, or possibly turning them on or off for a specific amount of time may have affected my phone.
The same day i poped into a T-Mobile store where the woman told me hat it could have been down to the SIM not being fully activated, incase a postman stole it for whatever reason.. However, once i got back home i called T-Mobile up again, to cancel the cancelation, which was easy as pie. I told him what i was told in-store he looked up my account and said nothing should have changed as it should have been good to go from the 26th (i received it 29th). I had also noticed just before calling T-Mobile, that 150 from my mobile phone would not connect to T-Mobile, because of that the guy on the phone reset some stuff on ym account their end, told me to reboot my phone, and since then, i've had 3G/H flawlessly and 150 works without problem.
Maybe give them a call and they can help you. Or play with those settings like mad.
I should say ive had randon data drop outs and disconnections even in good signal areas not sure if its normal or my sim or phone
Hi Guys, Thanks for the input. Problem now solved, TMobile re sent connection settings down to my phone, now solid 3g or H around my area except indoors or close to my house. Now very happy, am now starting to love this phone.
Cheers
people need help, cant connect to 4g net when in 4g area ,turn it on and its start scanning, then connect to sprint, than scanning again. call to sprint customer service they say "we are out of 4g service" . have evo, anybody now what is it
I did not call sprint, but 4G has been practically non existent in Los Angeles for a few days at least. Places where I had consistent 4G don't come up as 4G anymore. I asked my friend with an EVO - he said the same thing.
no different here
I officially declare shenanigans! No 4g service here in Cincy. Called sprint a couple days ago about the issues with mms and haven't had 4g since. Updated 12/15 and lost the mms. The funny thing is I was told by numerous sprint "techs" to hard reset. This didn't work. Called back tonight got mms kicking full force but still no answer for 4g. I was referred to repair center.
Great phone. The network is questionable!
Update: unofficial from sprint is that it appears to be a common problem with the phone. Had mine at the shop yesterday and new phone is on the way.
its look like everybody have 4g except us, my doesnt work in chicago,los angeles, kansas city, portland nowhere
4g working fine here in OC. Connected to Kansas on speedtest and got 5218kbs down and 1006up
Works in Houston.
It appears that it is a phone issue more so than a network issue according to intermittent reports on forums and what I was fed at the sprint store. The evos are apparently on backorder for replacement devices.
Mine went south too and everything I can find looks like its working (mac, keys, etc) and I can connect to clearwire-wmx.net realm. I spoke with four or five Sprint techs today and they were all at a loss. It seems to have happened shortly after I upgraded to the newest OTA.
It took mine nearly three weeks after recent OTA but I constantly had intermittent signal loss of the 4g service for no apprentices reason. I can't say this enough. Great phone! Questionable carrier. This actually couldn't have come at a better time for me since I am just getting ready for my virgin root voyage.
Hi All,
I live in Kansas where in a lot of places service can be poor or not existent. While visiting my family and my girlfriends family over Christmas, who live in two different areas in Southeast Kansas, where both phone and 4g/3g/1x data signal does not exist from Verizon. US Cellular is the main carrier for service in both areas with great coverage and I noticed that my new galaxy nexus did not automatically connect to the US Cellular network in either location for roaming. I was left with no connectivity at all for the entire weekend
My question is there a reason why my galaxy nexus did not automatically connect to the US Cellular network to roam?
Also is there a way to force my phone to connect to US Cellular when I am in these dead zones for Verizon?
Thanks in advance?
As a side note, I have the Data Roaming checked in the Mobile Network Settings and I have the System Select set to Automatic.
Well I broke down and called Verizon Wireless technical support today.
The tech that I spoke with checked the two areas that I go to and confirmed that Verizon is mostly non existent. He then went on to say that the phone should roam in both areas and he did not have any answer as to why it was not roaming.
His solution to my problem was to purchase a prepaid US Cellular phone and forward my calls to it when I am in these areas. I must admit that it is a solution, but what an asinine thing for a Verizon employee to tell a subscriber. He also stated that Verizon just needs to add more towers in the area, which I can almost guarantee will never happen.
So as of now I am still at a loss as to why my phone is not roaming in these areas.
So for two plus weeks the wife and I have had nothing but issues with Sprint's network. She has the gs2 and i have the gs3. Sprint's network team states they are looking into it. We both are losing connection altogether or I get stuck in roaming. A friend of mine states that I should use Verizon's radio.
We have taken our phone's into the corp sprint store and they have ran full diag on them which have checked out so they say.
What could I do to resolve this issue?
Please help the wife and I to be able to use our phones.
Sent from my SPH-L710 using xda premium
Sprint's network is super slow where I live also. I hope its just all the network upgrades their doing. But, then again, we've had a tower down here for a year it seems. My phone constantly switches back and forth from 3g to 1x. I personnaly think their network is overloaded to the point where every customer suffers with super slow data speeds.
message brought to u by my JellyBombed GalaxyS3
Call to action!
z3r0t0l0rEnCe said:
So for two plus weeks the wife and I have had nothing but issues with Sprint's network. She has the gs2 and i have the gs3. Sprint's network team states they are looking into it. We both are losing connection altogether or I get stuck in roaming. A friend of mine states that I should use Verizon's radio.
We have taken our phone's into the corp sprint store and they have ran full diag on them which have checked out so they say.
What could I do to resolve this issue?
Please help the wife and I to be able to use our phones.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
TO ALL!!!! this is a call to action. I too, like many others are experiencing unacceptable data speeds while on 3G and in great reception while using the Galaxy S III. the speeds I should be receiving are 1.5-3 MB/s but instead I am receiving around 128Kb/s in the city and within excellent service. We all have to pay a 'Premium Data Add-On' charges just to own these phones and this is unacceptable. Please write an Email to [email protected], vice president of customer experience at sprint and let him know what you are experiencing. Maybe if enough pissed off customers write, they will finally listen!
I have the S3 with Verizon but am thinking to maybe make the switch to the S4 on T-Mobile, and pay the Verizon etf (8 months into my contract)
While Verizon service has been excellent, the data costs have been getting a little to expensive for me, as sometimes I need to increase my data to 4 or 6gb from my normal of 2gb.
I was looking at the plans and I like getting unlimited everything for $50+$20=$70+$20 per month for 24 months for the S4, if I don't buy it outright.
Right now I'm paying approx. $125/mo. with 2GB data.
I'm also paying $35/mo. to Virgin for there bb2go Unlimited Data 4G Wimax service so I can tether my pc and S3.
Total cost comes to approx $160 now.
Compared to approx. $70 for Tmo service Unlimited.
Not sure of Tmo service in NYC and Florida.
I see that LTE will not fully be implemented until between the summer and the end of the year.
I don't want to get stuck with LTE promises like I did with Sprint LTE promises prior to switching to Verizon.
I'm in the middle of researching and wanted to get some real world feedback on Tmo service in the areas mentioned.
Also, before possibly porting to Tmo from Vz, I'd want to try out the service for the trial period, which means I'd need a new number, but if I liked Tmo, I would eventually want to port my present #. I gotta do some research on that one.
Bump.
Any feedback re NYC voice/data reception is appreciated.
There is Tmobile LTE in NYC, parts of it have yet to be turned on. And I keep reading more and more parts of Florida are seeing better data performance.
I'm in the same boat as you, thinking of leaving version for tmobile and Tmobile keeps looking promising from what I've been reading and seeing.
Sent from my DROID RAZR
I appreciate your feedback.
Thanks
The issue I have is that I don't want to fall into the same carrier promising bs of LTE like I did with sprint.
I'm not saying Tmo is like sprint re this.
I just don't know if the Tmo network is set up in a way that is vastly different than sprint, in that they'll be able to deliver the LTE network as promised.
With that being said, I'd settle for HSPA+ for now.
How is voice reception?
Update:
From my research thus far, it reappears that Tmo is not consistent.
With that being said, it is a shame that only the most expensive, monopolized carriers offer consistent services (Two Carriers to be specific, which is really pathetic)
I'll continue to research, because as long as I get consistent service both data and voice in the areas I'm mostly in, than I don't care about whether there is consistent service in the areas I'm not in.
I am pretty sure Tmobile's LTE rollout will be nothing like Sprint's. And even thought LTE isn't everywhere yet, Tmobile's hspa+ network still offers some pretty good data speeds
Sent from my DROID RAZR
I just switched from Verizon to Tmo for the same reasons (among others). I live in Atlanta and service has been great. I'm actually driving down to south Florida tomorrow, so we'll see how well service is down there. With that said, it's going to greatly vary on your location. I would check out their coverage map as it seems to give a pretty good indication on what to expect from what I've seen. Its not like Verizon's where they just say if you have 3g/4g or not. T-mobile's actually tells you the quality of the signal.
As far as the LTE, I wouldn't worry about it. Their HSPA+ "4G" network are pretty decent in my tests, with download speeds averaging around 5mb/s. A lot of times it's higher than that, but I've never seen anything lower than 1.5mb/s, and that's with 1 bar of service. Again, this will vary based on your exact location. I can't wait for LTE to launch, but until then, I'm content.
As far as wanting to port over your number after the fact, they can do it when you're ready. When I ordered mine online, I didn't do the port then as it could be ported in transit. After I got the phone, I called them up and they had to first activate the phone along with a new number. Once that was fully activated, they processed the port request and that was done within seconds.
@steveo11284
Thanks for that info.
Much appreciated
Regarding HSPA+, I'd be happy with those speeds until LTE comes online, as the S4 would be able to handle those bandwidths.
I didn't want to be in the same boat as when I had Sprint and the S3. The S3 was not backwards compatible with 4G Wimax, so if you were not in an LTE area, you were stuck with 3G. In addition, calls were dropping all day long. This was about 8 months ago, so maybe Sprint has their LTE available in more areas, although I was in a NYC sprint store 2 weeks ago, which had no LTE, and the S4 was connected to Wifi. The tech had no idea when lte would be available.
I mention Sprint because I don't want to be in the same boat if I port to T mobile. But it looks like Sprint and T mobile are comparing Apples & Pears, and I'll have a much better experience with T mobile re data, even though LTE is not available yet, HSPA+ is available in a majority of markets.
For clarification regarding delayed porting:
- I can try Tmo without porting, and just get issued a new number to try their service re coverage, data, dropped calls, etc.
- if Tmo doesn't work out, I can return the device within 14 days and pay a $50 return fee.
- if Tmo works out, I can ask Tmo to port over my Verizon number. If this is accurate, does Tmo just port over my existing Tmo number that I was given when I purchased Tmo service?
Obviously I would not port my Vz number to Tmo initially because I want to make sure I have acceptable service with Tmo before terminating the my Vz service and paying the etf, which would be $350 less $80
(8 mos. service) = $270
Yeah I wouldn't really compare Tmo to Sprint. I actually tried Sprint first and ended up returning everything a few days later. I've had 0 issues with Tmo though.
Your first 2 things regarding delayed porting are correct. I'm not sure I understand your last one though:
"If this is accurate, does Tmo just port over my existing Tmo number that I was given when I purchased Tmo service?"
Once you port over your number from Verizon, the number that Tmo gave you will get deactivated and will just go back into their pool of numbers to get used again by another customer in the future. Your account at Verizon will automatically be terminated and you'll receive a bill with your ETF on it.
For clarification, I meant that after using the number Tmo assigned me and I decided to keep Tmo service, Tmo would port my Vz number over, and my originally assigned Tmo number world drop off my account.
As you said, the answer is yes.
Thanks
I may just try out Tmo and see how it goes. If it doesn't work out, I'll lose $50, but if it does work out, I'll save mucho dinero on data costs.
When I worked at sprint in launch day in Dallas we thought it was going to have a good launch. Then to find out they put towers around Dallas not in the major parts. It was a horrible launch. I got tmobile before LTE was announced in Dallas. I just got LTE at my home near rockwall and im hitting 40Megs down and 15 up everytime. This is great because the only way to get Internet at my house is through a sloe satellite.
Sent from my SGH-M919 using xda premium
Sprint LTE roll out is the worst. T-Mobile was the last to roll out LTE and I get LTE now every where I go in California bay area (San Jose, Santa Clara, Cupertino, mountain view, Campbell, willow Glenn, Sunnyvale, even fremont and Hayward). I had sprint for 9 years and left them last year. They still haven't rolled out lte here. They were supposed to start March and should've had it up and running by now. My gf has s3 and she's still yet to see sprint lte anywhere.
Sent from my SGH-M919 using Tapatalk 4 Beta
It does look like Tmo is on the ball, and getting to where they wanna be.
A while ago it wasn't like that and that's why I was hesitant.
But if it works for me, I can save approx. $50-60 per month, and have HSPA+ and eventually LTE, but I may get LTE now. I gotta give the S4 a test run.
As I said before, I'm paying on average $130-135 with Vz for 4GB average (varies between 2-4gb, and sometimes 6gb) with TEP + $35 for Virgin bb2go for unlimited Wimax data.
I see that Asurion insurance with Tmo is $11+ compared to Vz Asurion plan for $6.99.
But I just got an Asurion replacement that was borked outta the box, so I stuck with my cracked screen S3. Maybe I'll try Squaretrade.
Just got the T-Mobile M919 S4. I didn't port from Verizon yet as I'm taking the S4 for a trial run, and so far I'm very impressed although it's only been a couple of hours.
Obviously the S4 is a premium device and I'm very happy with the brightness and crispness of the display. But I digress, as this thread is about Tmo.
I have gotten 4G LTE in the locations where I have been so far, and have done side by side speedtests with the S3 on Verizon, and so far the S4 has achieved equal and/or higher speeds in the 3 speedtests.
The dl/ul speeds have been:
Tmo - 16/10, 9/7, 14/8
Vz- 9/13, 5/8, 7/12
I know I'm comparing an S4 to an S3, and don't know if that makes a big difference regarding the speedtests. I was comparing the LTE networks
The speeds are not earth shattering, but what I am happy most about is that I'm getting nice 4G LTE speeds with Tmo, and it's Unlimited for $20/mo.
If things go nicely for the next few days, I'll port over from Verizon and save some nice money monthly, and have Unlimited LTE with speeds that will suffice for my needs. I'll be a very happy camper. I'll also save money by not having to pay Virgin for their Wimax Broadband2go service.
The ironic thing is that across the street from Tmo is Sprint, and their in store S4 is working off their in house wifi network, as LTE is not available yet.
For now, I'm paying the $7.49/mo for the insurance with $175 deductible.
I may switch to Square Trade if I keep the S4, but I'll decide later on.
I'm gonna Root and see how things go.
Update:
Ooops
LTE went bye-bye......
I just have the 4G icon in the tray which must be the HSPA+.
The speeds (cough, cough,) are dl/u:
.79Mbps/.04
2.53/.56
And LTE just came back up
While it appears LTE is inconsistent so far, it is up and running, and this in it of itself won't be a negative in whether I port or not.
Afterall, I think the NYC LTE switch was just turned on recently.
Nyc Tmobile. One bar of LTE. Pic below.
Just hit 17.88Mbps/10.30.....dl/ul
I'll know more this week regarding voice/data/reception/coverage capabilities.
criticalchild said:
Nyc Tmobile. One bar of LTE. Pic below.
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Click to collapse
If that is only 1 bar of LTE, I can't wait to see those data speeds with more bars
Sent from my DROID RAZR
I was sitting at an intersection this morning near the airport in Palm Beach FL and noticed my phone said 4G LTE.... I did a speed test and WOW. 33mbs down and 17 up! I never got that with Verizon, even before it got congested. Things are looking good!
Sent from my SGH-M919 using xda premium
Good to hear that about the PBI vicinity
As you can see, things are also looking good in NYC so far.
Considering the 'switches' are just being turned on, and the build out is continuing, I'm impressed with what I've experienced in the past day. Hopefully things will continue to look good and I'll port from Vz in a few days.
Biker1 said:
Good to hear that about the PBI vicinity
As you can see, things are also looking good in NYC so far.
Considering the 'switches' are just being turned on, and the build out is continuing, I'm impressed with what I've experienced in the past day. Hopefully things will continue to look good and I'll port from Vz in a few days.
Click to expand...
Click to collapse
I saw the same when they were rolling out lte in my area and it didn't take long before it was completely on. I would say less than a month.
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