Develop Bugs

T-mobile UK - Poor or no data connection under 3G

So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)

ninjakettle said:
So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)
Click to expand...
Click to collapse
It is the Network.
Hero / G2 owners have had lot's of issues and last week I was in Europe with my Desire and I had 100% perfect connection 99% on H Speed (even on the underground!)
Came back here and 3G simply does not work anywhere near as good or actually at all!
H or G2 only it seems.
T-Mobile Customer Service feel that not having 3G is fine and acceptable as you are not paying for 3G and they are meeting their requirements of providing the ability to make calls, send text's and have net acces via 2G.

- cheers for that info. I've actually seen the issues with the G2 (hero) you mention on the Tmob forums. Can't believe so many users are being ignored.
Just disgraceful. I wish i knew this before signing up with them. I can't get H in my office, only 3G and it's useless

Is this network issue location specific, or does it affect of the UK? Presumably London or another major city shouldn't have this issue.

I live and work in central london.

Calll TM up I had a new QOS policy applied to my account and also I was told the MMS settings were affecting my speed.. I used speedtest.net app to see what speed I had no more than 300k on both 3G and HSPDA.. It is now fluctuating between 1500k and 2300k
They are still looking in to my issue thats why it keeps fluctuating..
Defo worth giving them a call

any updates ninjak?
i was VERY tempted to get T-mobile deal on this but now im not so certain...

Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here

zMastaa said:
Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here
Click to expand...
Click to collapse
Where abouts in Manchester are you based? The coverage in my neck of the woods is shady to say the least.

Central......Ardwick (Apollo Theatre)

Having the same issues on T-Mobile Netherlands lately. It already started with my G2. But with the Desire I constantly need to retry... Let's hope we don't have faulty handsets...

I don't seem to have any problems downloading when I have the 3g or H symbol, but occasionally those symbols disappear altogether suggesting the mobile network option is turned off, but its not and it still shows 3/4 bars suggesting it has a signal. I had to reset my phone this afternoon so I could actually use data, bit annoying really.

^ sorry double post..

anyone in milton keynes? with first hand experience?

Can anyone confirm what actually happens when you lose connection to the net via 3G?
My browser has "hung" a few times - page will stop loading, and neither a refresh choosing a link from bookmarks will work. In fact this stops my browsing completely - even using Advance Task Killer to kill the browser doesn't solve the problem, and I have to reboot the phone.
Are these the symptoms people are seeing here, or something else? I didnt notice at the time whether I had the 3G symbok, or the H.

T-Mobile is really bad network i was stuck with them for 18 months on my G1 poor mobile internet and phone signal, once i download some app for it, which tells you with a noise when you loose your signal. omg had to uninstall the app becasue it went off so many times. Now on vodafone with my HTC Desire much better in the warrington (in middle of manchester and liverpool) area. A while back my dad said T-Mobile used to be that bad he had to go into the garden to make a call..

There seems to be something wrong with the settings IMO.
HSDPA is nowhere near as fast as it should be I don't think. There was a topic saying if you change the APN you get faster internet but I didn't try it.

Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.

setspeed said:
Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.
Click to expand...
Click to collapse
snap this Question needs an answer please

Anyone else looking forward to the T-Mobile Orange merger? Hopefully I'll end up with Orange's coverage on their street checker, haha.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

HTC Desire on Orange (data issue)

Hoping you could help me.
I switched from o2 to orange and got a desire in april. one of the first things I did was debrand it, now I'm running defrost. The problem is, it's never worked properly and I'm getting sick of it, so it's going back to orange. My problem is that I can get internet fine on GPRS and HSDPA, I've never seen the EDGE symbol and if I'm only on 3G (not HSDPA) I cannot get any data at all (ever).
I've tried every radio in existence, does anyone else have this problem?
Anyway, I called tech support earlier and they asked do I have 3G symbol in upper or lower case. I can't remember how it looks on the stock orange rom, I know hsdpa is 3G+ but besides that I can't remember whether it's upper or lower case. Could someone please let me know.
Also, anyone got a link for the stock orange rom?

Pretty sure it is all uppercase.

+1 to uppercase. Lots of people have the same problem. I have in some situations been able to use UMTS 3G but 90% of the time it just stalls for ten seconds and then reverts to GPRS o HSDPA. Since I've been away from the city, I've started getting EDGE connections quite frequently.

Orange data seems extremely unstable for me. Especially annoying when im with someone and i tell them "oh let me just check google maps" and then nothing happens even though i've got full signal and H/3G.

Same here in Glasgow.
Debranded Orange with stock ROM and I can often have full 3G+/H coverage but no data throughput
This is an inherant problem though, even though you may have four bars of signal from the local cell, there's no guarantee of any data bandwidth on that cell.
Think of it like my home network:
I have an Apple Airport Wi-Fi base station providing my wireless network.
I then connect it this into my DSL router via an ethernet cable.
Now, even if my DSL connection is down, the router is fully utilised, down, or the ethernet cable to the Airport is down - my Desire, iPod Touch, Laptop etc will all display full wireless connectivity, but I can't do any browsing on them

Thanks guys, I knew there were widespread problems but didn't know whether or not everyone had the same symptoms. Pretty irritating, I'm getting pretty sick of not being able to rely on my phone! I had an unlocked g1 on o2 previously and in comparison it was awesome. I'm definitely going to tell Orange this isn't good enough.
Sadly, I don't think getting a replacement is going to help. Completely spoils an otherwise amazing phone.
I'll never recommend thus to anyone!

Phone> "*#*#4636#*#* >phone information > preferred network type > GSM Auto (PRL)
That did it for me
Sent from my HTC Desire using XDA App

I had the same problem. My advise to you all is do what I did, call Orange executive office, tell them the problem and that you'd like to cancel your contract because they are not supplying what you pay for. Then go to tmob, and get the same contract, except the mobile internet works 100% of the time. Just a heads up, I had an 8 month battle with Orange over this. Now on tmob, and I've never been happier.
I bet if you phone customer services over this they'll say "we've never heard of this issue before" even though they've heard it loads. Orange are not acknowledging the problem exists.
PS I hate Orange (incase you couldn't tell!)
Sent from my HTC Desire using XDA App

Thanks, that's good to know. I've had some experience of what the exec customer complaints team do at work -its a very effective route!
Sent from my HTC Desire using XDA App

[Q] 2G Signal only, enabling 3G drops signal totally.

Hi everyone,
I have a generic unlocked desire 2.2, unrooted, as standard as they come and connected to Orange.
When I run on GSM only mode in network settings my phone is fine...
BUT..
Enable WCDMA or WCDMA auto mode.... and it will connect to 3G for about 10/20 secs then drop the whole lot, "emergency calls only" is all I can get.
I live in town with full 3G,and have tried at my girlfriends 100 miles away too. This has been going on for about 3 weeks, and so far I have.......
Hard reset a couple of times....
Had a new SIM from Orange...
Tried a different SIM (O2) in my phone - which works perfectly, sat browsing on H for about half an hour or more with no problem.
Tried my SIM in a different phone (Touch Pro) - works perfectly as well! 3G and browsing internet all fine.
So - Orange say its the handset.... and I'm not sure their 2nd level tech really exist, cos I've never got to speak to them or had the promised callback!
and HTC reckon its a network issue.
I can see both sides, but that doesnt help when your stuck in the middle with sloooooow internet.
The only other thing I can think is that Orange dont like the fact I'm on unlimited data and using it, I hit about 900mb a month normally and 2Gb in Nov when my home broadband died for about a week. perhaps they have blocked my handset from 3G? If so they havent told me though! I have one of the panther tariffs from mid last year which were "unlimited".
Any suggestions would be very appreciated!
Thanks in advance
Chris

Sounds strange indeed......
Theoreticly speaking, they could have placed some sort of a limit on your account to reduce the load on their network, but It'll be hard to prove. (Maybe you know someone who works there???)
You can look for your plan's contract (or ask them to fax it to you) - maybe it states the minimal speed of connection....
Threaten to disconnect if your speed does not improve..... Realy can't think of anything else.
EDIT:
Try this http://forum.xda-developers.com/showpost.php?p=10865272&postcount=5

Thanks,
I have tried all the options in that menu with no success.
Eventually last night I got orange 2nd level tech who was equally confused and could only suggest a radio version conflict with my handset and network.
Anyway they gave me a fault code which CPW (I purchased from mobiles.co.uk) looked at and glazed over.
I have called HTC direct now and they are having it in for warranty repair. 10 days with my old touch pro... how bad can i be?
Wouldnt surprise me if they send it back NFF........
fingers crossed!
EDIT: THE TOUCH PRO IS AWFUL!
Chris

Using T-Mo SGH-T989 on Mobilicity in Canada, a few questions..

I wonder if anybody is using this phone in Mobi here in Canada, a friend of mine got one and the first thing we noticed was that it takes FOREVER to pick the signal, even u do a manual search is painfully slow to stick to Mobi's network, also the Wifi spot is locked, and so we wonder if anybody knows a way to work around these issues without rooting (at the moment !!!).
Thanks for any input!
Btw, the phone is great, thin, light, no way that crappy mapple mockup will be even close, I mean, it does even come with Si....I mean Voice command, which works amazing!

I don't think there's another radio out yet so, i think the radio searching issue you're having isn't fixable?
I haven't heard anyone complain about the signal search so maybe it's your area or something with your particular phone. Try setting it to WCDMA preferred/only. Also, call into Wind and ask for a network reset.
Also, it seems like the wifi-spot is locked down by the t-mobile ROM. I doubt there's any fix for that other than rooting and installing a non-crippled ROM. I stand to be corrected though as I have yet to get mine in.

I know on mine when I do a Factory Reset it does take a minute or two to find the Mobilicity signal, but then it locks on, and is fine when I restart the phone. No work around for the Wifi Tethering unless you root and freeze the Tethering Manager. Sorry.

it works, i'm using it on Wind as you can see
just set the phone to look for WCDMA only as mentioned above, and it will bypass scanning the Rogers, Bell, Telus signal
so you get the Wind and Mobi towers to show up quickly that way

Funny you have the same problem as couple of other guys here (including me):
http://www.howardforums.com/showthr...-S2x-unlocked-Wont-find-network-automatically
My response remains the same:
It's definitely a problem with Mobilicity not your phone. It happens to me too when I boot up the phone it says "No Service" even though I previously registered with Mobilicity network and phone setting is set to register automatically. Don't worry. Boot up the phone, do nothing and wait for 2-3 minutes and see what happens. I usually have to wait 1 minute or so for the phone to auto-register to Mobilicity, not instant.
Also, in your mobile settings, set it to "WCDMA only" instead of the default "GSM / WCDMA auto" because Mobilicity uses WCDMA bands only. It may speed some things up.
Also, if you want to speed things up even more, go to your dialer, dial *#*#2263#*#*, select "WCDMA Band Preference", and then select "WCDMA 1700" so that the phone looks by default in the 1700 band (the band the Mobilicity uses exclusively).
---------- Post added at 09:36 PM ---------- Previous post was at 09:34 PM ----------
goonx said:
I don't think there's another radio out yet so, i think the radio searching issue you're having isn't fixable?
I haven't heard anyone complain about the signal search so maybe it's your area or something with your particular phone. Try setting it to WCDMA preferred/only. Also, call into Wind and ask for a network reset.
Also, it seems like the wifi-spot is locked down by the t-mobile ROM. I doubt there's any fix for that other than rooting and installing a non-crippled ROM. I stand to be corrected though as I have yet to get mine in.
Click to expand...
Click to collapse
This is not true.
You can root your phone, use Titanium Backup (paid version) to freeze the system app called "Tethering Manager", after that you can do wifi-hotspot with no problem. T-Mobile uses that software to block this feature.

513263337 said:
It's definitely a problem with Mobilicity not your phone. It happens to me too when I boot up the phone it says "No Service" even though I previously registered with Mobilicity network and phone setting is set to register automatically. Don't worry. Boot up the phone, do nothing and wait for 2-3 minutes and see what happens. I usually have to wait 1 minute or so for the phone to auto-register to Mobilicity, not instant..
Click to expand...
Click to collapse
this is interesting
in WIND i do not have that problem
i power on the phone and it automatically picks up the WIND tower by itself during boot time
so by the time you see the lock screen, it already says WIND Home

AllGamer said:
this is interesting
in WIND i do not have that problem
i power on the phone and it automatically picks up the WIND tower by itself during boot time
so by the time you see the lock screen, it already says WIND Home
Click to expand...
Click to collapse
In the (Howard Forum) thread that I linked to, a lot of people are having this problem with registering this phone with Mobilicity. And I can personally vouch for it that every time phone boots up it takes an additional 2 minutes before you see Mobilicity.

Thx guys, so I was rt about switching the AWS setting, still it bothers me, in any case and in regards to the Wifi hotspot, what about after installing a ROM, does it stay locked or the app becomes the standard manager for the Wifi hotspot?, I wish I could rewrite the app on the stock ROM but I don't really know how to get into that...

fenrry said:
Thx guys, so I was rt about switching the AWS setting, still it bothers me, in any case and in regards to the Wifi hotspot, what about after installing a ROM, does it stay locked or the app becomes the standard manager for the Wifi hotspot?, I wish I could rewrite the app on the stock ROM but I don't really know how to get into that...
Click to expand...
Click to collapse
My SGS2x works fine with Mobilicity, been using it with them since the 30th.
wifi tethering worked from day 1 using the stock telus install. I'm now using several custom ROMs, and overall I'm really happy with the phone on mobilicity. their 3g internet leaves lots to be desired though, perhaps it will improve, but it is an unlimited carrier.

513263337 said:
This is not true.
You can root your phone, use Titanium Backup (paid version) to freeze the system app called "Tethering Manager", after that you can do wifi-hotspot with no problem. T-Mobile uses that software to block this feature.
Click to expand...
Click to collapse
He was asking for a non-root solution.....Glad there's another way out there using root. But I think if you root the phone, you mind as well throw another ROM on there. Removes all the bloatware as well.
fenrry said:
Thx guys, so I was rt about switching the AWS setting, still it bothers me, in any case and in regards to the Wifi hotspot, what about after installing a ROM, does it stay locked or the app becomes the standard manager for the Wifi hotspot?, I wish I could rewrite the app on the stock ROM but I don't really know how to get into that...
Click to expand...
Click to collapse
There's a stripped down version of the stock ROM. Never tried it but maybe that will work. You should just use one of those custom roms if you're going to root it. They have tweaks and other whatnots that improve your phone's performance. Once you go custom, you don't want to go back to stock.
Liquid5n0w said:
My SGS2x works fine with Mobilicity, been using it with them since the 30th.
wifi tethering worked from day 1 using the stock telus install. I'm now using several custom ROMs, and overall I'm really happy with the phone on mobilicity. their 3g internet leaves lots to be desired though, perhaps it will improve, but it is an unlimited carrier.
Click to expand...
Click to collapse
Agreed, it's been brutal. Hopefully they can get a few more cell towers up.

goonx said:
Agreed, it's been brutal. Hopefully they can get a few more cell towers up.
Click to expand...
Click to collapse
The issue isn't cell towers, the issue is back end internet, after the IP transmission gets through their cell network to whatever centre they use, the internet connection to that that all of Toronto shares it ****ty and can't keep up. It's not a single overloaded tower that's the issue, as you can see by doing constant speed tests while roaming around.
Backend internet connections are expensive, especially the bandwidth on them. Small carrier can't afford to keep up to it's unlimited bandwidth demands.

Liquid5n0w said:
My SGS2x works fine with Mobilicity, been using it with them since the 30th. Wifi tethering worked from day 1 using the stock Telus install. I'm now using several custom ROMs, and overall I'm really happy with the phone on Mobilicity. their 3g internet leaves lots to be desired though, perhaps it will improve, but it is an unlimited carrier.
Click to expand...
Click to collapse
Well, this is not rooted yet so that's a huge difference since ur phone will for sure include modifications to the radio, in all (I just figured it) is about Samsung, I have a N8 and a NS, compared the 2 with the SMGS2 (T989) and there is a thing in common between the NS and the T989, getting signal from cold boot or out of dead spots is a pain, my N8 picks the signal almost immediately, on the NS running stock it takes a good 2 to 3 mins (or more if out of cold boot) to get signal but the NS running MIUI makes things faster, I presume and since the stock SMGS2 takes a long time (like the NS) the same will happen when u run the phone with a modded ROM, it will pick signal faster.
So I guess it's all about rooting

Liquid5n0w said:
The issue isn't cell towers, the issue is back end internet, after the IP transmission gets through their cell network to whatever centre they use, the internet connection to that that all of Toronto shares it ****ty and can't keep up. It's not a single overloaded tower that's the issue, as you can see by doing constant speed tests while roaming around.
Backend internet connections are expensive, especially the bandwidth on them. Small carrier can't afford to keep up to it's unlimited bandwidth demands.
Click to expand...
Click to collapse
I agree with the backend connection. But I think it's a bit of both. Some areas don't have as many cell towers as others. (in my area, i only have two) So I have a feeling it's both rather than just the backend.
Hopefully, they have a good new subs-to-upgrade interval so the speeds will get better.

well, regarding the nexus S
a lot of people in WIND also complains that it always stays in "emergency mode calls only, blah blah blah" basically unable to attach itself to the network.
i seldomly get that on my Nexus S, but that's probably because it's customized
but on the T989, i don't have that problem even in stock
so that's actually very nice
fenrry said:
Well, this is not rooted yet so that's a huge difference since ur phone will for sure include modifications to the radio, in all (I just figured it) is about Samsung, I have a N8 and a NS, compared the 2 with the SMGS2 (T989) and there is a thing in common between the NS and the T989, getting signal from cold boot or out of dead spots is a pain, my N8 picks the signal almost immediately, on the NS running stock it takes a good 2 to 3 mins (or more if out of cold boot) to get signal but the NS running MIUI makes things faster, I presume and since the stock SMGS2 takes a long time (like the NS) the same will happen when u run the phone with a modded ROM, it will pick signal faster.
So I guess it's all about rooting
Click to expand...
Click to collapse

AllGamer said:
well, regarding the nexus S
a lot of people in WIND also complains that it always stays in "emergency mode calls only, blah blah blah" basically unable to attach itself to the network.
i seldomly get that on my Nexus S, but that's probably because it's customized
but on the T989, i don't have that problem even in stock
so that's actually very nice
Click to expand...
Click to collapse
That reinforce my statement, is not really the network but mostly the way Samsung works the radios on their phones on the 1700 Mhz freq or at least for us, don't know in the US.
My NS running stock is a pain, modded works nicely, takes a bit longer than my Nokia but gets the network faster than running stock Android, I bet the same happens with the T989.

I am currently on Mobilicity in Vancouver with a crappy cheap phone and it has a hell of a time getting reception on the network. I live in East Van near victoria and I get reception in only 1 room in my place. I am planning on getting the Telus GS2X in a couple of weeks. Would this help my problem? Can anyone who lives in Vancouver and has the GS2X comment on his/her reception in east van?
Thanks alot.

New_here said:
I am currently on Mobilicity in Vancouver with a crappy cheap phone and it has a hell of a time getting reception on the network. I live in East Van near victoria and I get reception in only 1 room in my place. I am planning on getting the Telus GS2X in a couple of weeks. Would this help my problem? Can anyone who lives in Vancouver and has the GS2X comment on his/her reception in east van?
Thanks alot.
Click to expand...
Click to collapse
a new phone might not help if the tower is physically too far from your location
however a good phone with good reception could improve your problem
the only way to find out is to try the phone in your house and see if it works for you

Does anyone know the best place to buy this phone and have it shipped to usa. I know tmobile sells the phone but if I use a tmobile branded android phone they up the cost of my service.

If u want the phone not branded to T-Mo then u'll have to get the Telus version sine it comes with no T-Mo stuff, I don't know of this model to be able factory unlocked
On the other hand I have a couple of new questions:
1> Is there a way to fix/access the MMS?, on Mobi I'm getting errors when receiving MMS, the pixs come all blurry.
2> Any way to enable the Wifi Tethering?, using the T-Mo model is just impossible unless u have the T-Mo sim which is not the case and I haven't seen any of the existing ROM's addressing the issue (sorry if I missed the part, so pls let me know if it's fixed )
Thx

1) check the apn settings and match it to the mobilicity ones. Head over to hofo and there's a thread about it
2) you need to root your phone &, put a custom rom on it. There's another way of disabling a process but I suggest the former
Sent from my SGH-T989

s4 mini duos network problems

Hello,
I appeal to all the users that have samsung galaxy s4 mini duos (i9192) to give me a honest opinion on their experience usage about this issue
I want to buy the phone because i have 2 sims, work and home and need both always on but i've been read that this phone has major problems with network signal such as:
"Poor network performance. I'm forced to restart 4 to 5 times per day to regain the network access. I checked from my service providers, no issues on their part. Dual Sim a failure. Apart from network issues, the design, ram performance are average. I'll recommend not to buy this instrument unless the dual-sim network problem is rectified."
Like this, there are many more in samsung phone forum.
Anyone can give me their opinion?

False. I'm using it without problems with two sims work/private. Signal strength may be lower, but it's not so bad. Device is very fast, in antutu it has more points than 4 core htc one x+ or galaxy s3.
Software is bit buggy, but nothing serious.
Wysłane z mojego GT-I9192

mar10o said:
False. I'm using it without problems with two sims work/private. Signal strength may be lower, but it's not so bad. Device is very fast, in antutu it has more points than 4 core htc one x+ or galaxy s3.
Software is bit buggy, but nothing serious.
Wysłane z mojego GT-I9192
Click to expand...
Click to collapse
Thanks for the quick answer.
Yes, i have read many reviews and all shows very good results. But if you go to http://reviews.in.samsung.com/7463-en_in/GT-I9192ZWAINU/samsung-galaxy-s4-mini-reviews/reviews.htm you will see the very bad opinions.
Seems that the phone in bad coverage areas lost signal and don't regain signal unless you restart the phone or the network. Have you already been in bad coverage areas?

It will regain signal. For example yesterday - I was in underground parking lot and signal was very poor to none, but somehow I've got the incoming call when moving to other spot.
Maybe it's firmware related. I've updated manually to amh2 version through odin. Mine new csc is ser - Russia
Wysłane z mojego GT-I9192

Anyone else that has not experienced this problems?

I would like to know this also, I'm considering buying it solely because of the "Dual Sim" but I keep reading lots of people complaining about the signal issues.

I dont have any problems with my I9192 been in my hands for 2 months by now the network problem you describe it's very rare just couple of times since I've been using it but I've turn on and off airplane mode
for me it's a really good phone
Sent from my GT-I9192 using Tapatalk 4

Same problem
I also have the duos version. Once the signal is lost/falls in the dead spot region, it doesn't come back a automatically. Fed up with this.. after buying such a high end phone, restarting all the time to get network! What is the use of fast processor and all stuff if we can't make a phone call with it? And after reading the comments on the below page, it is clear that this is a known issue of the model:
gsmarena.com/samsung_i9190_galaxy_s4_mini-reviews-5375.php
Any solution for this? The handset has turned out to be useless.

I have not had a problem like this with mine, it works perfect. I live in a bad signal area and if I go down stairs in my house the phone will lose the signal , when I go back up stairs the phone always regains the signal with no problems.
I can't fault this phone, it's ten times better than my last one, HTC Desire V

fburgos said:
I dont have any problems with my I9192 been in my hands for 2 months by now the network problem you describe it's very rare just couple of times since I've been using it but I've turn on and off airplane mode
for me it's a really good phone
Sent from my GT-I9192 using Tapatalk 4
Click to expand...
Click to collapse
Thanks,
Only the fact that you mentioned you have to do airplane mode 2 times is just severe enough, because in a phone with this price range that's a problem that should NEVER occur, and you can be the lucky guy that just has good coverage signal all of the time.
I came to the conclusion that it happens with much moore models than the ones that not happen.
I'm going to order the phone even with this feedback hoping that i have a flash of luck and my phone doesn't have the problems, because i've been waiting months for a dual sim phone with top performance and this seems to be the ideal phone to me.
I will post my experience here, if anything goes wrong i will try to sell it.

grajeshg said:
I also have the duos version. Once the signal is lost/falls in the dead spot region, it doesn't come back a automatically. Fed up with this.. after buying such a high end phone, restarting all the time to get network! What is the use of fast processor and all stuff if we can't make a phone call with it? And after reading the comments on the below page, it is clear that this is a known issue of the model:
gsmarena.com/samsung_i9190_galaxy_s4_mini-reviews-5375.php
Any solution for this? The handset has turned out to be useless.
Click to expand...
Click to collapse
Yes, i totally agree with you.
I don't know how a brand like Samsung brings to the market a phone in this price range with these problems. And worst, dont't give a solution to them. Did you try to contact Samsung or use the warranty with them?

Same Issue with Samsung GT-I9192
Hi All,
I am facing the same issue with my Samsung GT-I9192, which I purchased on 1st Sep.
I am using 2 simcards, one being Vodafone and the other Idea, India region.
Surprisingly the issue is only with Vodafone, where the signal after dropping (very frequently) does not refresh.
In case of Idea simcard, the signal refresh is working fine.
I am not able to understand if the problem is with the service provider, sim card, hardware or the software.
I used my vodafone simcard with Galaxy Core (another dual sim phones), and they seem to work fine,
which gets me all the more confused.
The only difference that I notice is in the Mobile Network Type.
Its EDGE:2 for Vodafone and UMTS:3 for Idea, wonder if this has got anything to do with the network issues.
I did the default available 2 firmware upgrades since purchase, they seem to have worsened the problems.
Let me know if you are facing the same issue, with the same service provider.
Need to keep a close watch on the solution, as it seems to be affecting more people than expected, surprisingly couldn't find any issues a month back during the time of purchase....
Regards,
Varun

varun_b said:
Hi All,
I am facing the same issue with my Samsung GT-I9192, which I purchased on 1st Sep.
I am using 2 simcards, one being Vodafone and the other Idea, India region.
Surprisingly the issue is only with Vodafone, where the signal after dropping (very frequently) does not refresh.
In case of Idea simcard, the signal refresh is working fine.
I am not able to understand if the problem is with the service provider, sim card, hardware or the software.
I used my vodafone simcard with Galaxy Core (another dual sim phones), and they seem to work fine,
which gets me all the more confused.
The only difference that I notice is in the Mobile Network Type.
Its EDGE:2 for Vodafone and UMTS:3 for Idea, wonder if this has got anything to do with the network issues.
I did the default available 2 firmware upgrades since purchase, they seem to have worsened the problems.
Let me know if you are facing the same issue, with the same service provider.
Need to keep a close watch on the solution, as it seems to be affecting more people than expected, surprisingly couldn't find any issues a month back during the time of purchase....
Regards,
Varun
Click to expand...
Click to collapse
In my case, it's Vodafone also, but is in Western Europe.
My concern is that i have exactily the same problem in my present phone (Sony Tipo Dual) and it's the main reason (along side the big improve of speed and etc) for buying this phone. At the present, people call to me and they say that phone answers occupied (no network signal) and i look to the phone and it shows top signal strenght. I'm beginning to think that dual sim phones with android have some limitations (maybe antenna limitations).

ricjps said:
Hello,
I appeal to all the users that have samsung galaxy s4 mini duos (i9192) to give me a honest opinion on their experience usage about this issue
I want to buy the phone because i have 2 sims, work and home and need both always on but i've been read that this phone has major problems with network signal such as:
"Poor network performance. I'm forced to restart 4 to 5 times per day to regain the network access. I checked from my service providers, no issues on their part. Dual Sim a failure. Apart from network issues, the design, ram performance are average. I'll recommend not to buy this instrument unless the dual-sim network problem is rectified."
Like this, there are many more in samsung phone forum.
Anyone can give me their opinion?
Click to expand...
Click to collapse
I have smiliar problem. I have contacted samsung service center they assured to replace antenna but after 10 days antenna not yet came. So waiting for it. Is this problem is due to hardware or software i am not sure.
---------- Post added at 09:34 PM ---------- Previous post was at 09:29 PM ----------
ricjps said:
In my case, it's Vodafone also, but is in Western Europe.
My concern is that i have exactily the same problem in my present phone (Sony Tipo Dual) and it's the main reason (along side the big improve of speed and etc) for buying this phone. At the present, people call to me and they say that phone answers occupied (no network signal) and i look to the phone and it shows top signal strenght. I'm beginning to think that dual sim phones with android have some limitations (maybe antenna limitations).
Click to expand...
Click to collapse
In my case S4 mini network refresh is not working for secondary sim (aircel India) and working fine for primary sim Tata docomo. I buyed this mobile as it has 1.5 gb RAM with dual sim instead of Nexus 4.

ricjps said:
Thanks,
Only the fact that you mentioned you have to do airplane mode 2 times is just severe enough, because in a phone with this price range that's a problem that should NEVER occur, and you can be the lucky guy that just has good coverage signal all of the time.
I came to the conclusion that it happens with much moore models than the ones that not happen.
I'm going to order the phone even with this feedback hoping that i have a flash of luck and my phone doesn't have the problems, because i've been waiting months for a dual sim phone with top performance and this seems to be the ideal phone to me.
I will post my experience here, if anything goes wrong i will try to sell it.
Click to expand...
Click to collapse
thats true it should never occur, i think its implementation problem, android its not mean to be for dual sim phones the solution for dual sim on android its a samsung workarround, it should not be buggy but has some problems it does not make the phone unusable for me, I don't get coverage all the time, I travel from city to city and get poor coverage all the way so i think its not a big issue since it happen just a few times.

sriram.yenchrla said:
I have smiliar problem. I have contacted samsung service center they assured to replace antenna but after 10 days antenna not yet came. So waiting for it. Is this problem is due to hardware or software i am not sure.
---------- Post added at 09:34 PM ---------- Previous post was at 09:29 PM ----------
In my case S4 mini network refresh is not working for secondary sim (aircel India) and working fine for primary sim Tata docomo. I buyed this mobile as it has 1.5 gb RAM with dual sim instead of Nexus 4.
Click to expand...
Click to collapse
Hi Sriram,
My problem is very similar, Vodafone on either sim slots gives network problems, and Idea on either sim slots works fine. That makes me think that the problem must be hardware / software related to Network type. Its EDGE2 for vodafone and GPRS1 for Idea. What is the network type of your sim cards?

Phone defect.. Not related to Sim card
ricjps said:
Yes, i totally agree with you.
I don't know how a brand like Samsung brings to the market a phone in this price range with these problems. And worst, dont't give a solution to them. Did you try to contact Samsung or use the warranty with them?
Click to expand...
Click to collapse
Started with an email to CEO, Samsung India. I shall update as I get the reply.
varun_b said:
....I am using 2 simcards, one being Vodafone and the other Idea, India region.
Surprisingly the issue is only with Vodafone, where the signal after dropping (very frequently) does not refresh.
In case of Idea simcard, the signal refresh is working fine.
I am not able to understand if the problem is with the service provider, sim card, hardware or the software.
Regards,
Varun
Click to expand...
Click to collapse
..
..
varun_b said:
Hi Sriram,
My problem is very similar, Vodafone on either sim slots gives network problems, and Idea on either sim slots works fine. That makes me think that the problem must be hardware / software related to Network type. Its EDGE2 for vodafone and GPRS1 for Idea
Click to expand...
Click to collapse
I use idea in the first slot and BSNL in the second slot. The trouble occurs with BOTH SIM. Earlier I used idea -Vodafone pair, the problem was still there. I live in am area where all operators have weak/varying coverage. Airtel and aircel have already been reported as showing same problem. All the users are affected with this issue, so it is clear that this has nothing to do with the operator, it is a fault of the phone either hardware or software. I think you have idea Sim working fine only means idea network is better in your area and may not need frequent network cell changeover. (?) And another fact we can see from the reports is, that, almost ALL THE COMPLAINTS have been reported from INDIA where the model released is the duos.

S4 Mini Network issues.
I too have a S4 Mini for less than a month and I am also facing network issues. One thing to notice is that the sim with internet doesn't have issues. Irrespective of which slot it is in. Currently I have Vodafone IN on Sim 1 and Airtel on 2 (with 3G). Airtel works fine and Voda has issues.
I did speak to Samsung care, they were very nice, however the problem wasn't solved, I have been adviced to go to Samsung service center and get the S/w reimaged.
I still haven't done that, however what I did was to reset the phone and while I was browsing on the play store I got a software called "Where is my Signal" by Grey Boy. For some reason I feel it is working fine now. I have not had any issue from last evening, baring one time when I was on a long conf call for around 150 mins today. else it has been working fine and receiving calls on both sims too.
I had used this software to refresh the network once, it has helped me, not sure if this is going to sustain but for now it is good.
If some one else also has this software installed and is finding this to solve the issues kindly post the same on the forum and may be helpful.
Will repost tomorrow again with the status.
BTW I agree to many opinions in this thread that Samsung should have done some testing or atleast after many of these issues coming up needed to provide a patch upgrade.
Regards
HB

Will factory reset work?
Hbalisavira said:
.....however what I did was to reset the phone and while I was browsing on the play store I got a software called "Where is my Signal" by Grey Boy.
Regards
HB
Click to expand...
Click to collapse
I had tried three apps of that kind: where is my signal, network booster(marcstealth), and network refresher lite. None of them could overcome the strange problem of this phone though at first they seemed to be working. Another question is, how do we know when to refresh network? If we know the signal is lost, we can restart or do something like that. Then there is one more issue: sometimes it shows good/full signal strength, but when try to make a call, will realize that it was false! I made to run the network booster app run when signal is low, using tasker app -but we are not supposed to live such a life using this celebrated costly handset.
But one thing in your post is of much importance. DID THAT RESET WORK? You haven't said much about that.
Regards,
Rajesh

grajeshg said:
I had tried three apps of that kind: where is my signal, network booster(marcstealth), and network refresher lite. None of them could overcome the strange problem of this phone though at first they seemed to be working. Another question is, how do we know when to refresh network? If we know the signal is lost, we can restart or do something like that. Then there is one more issue: sometimes it shows good/full signal strength, but when try to make a call, will realize that it was false! I made to run the network booster app run when signal is low, using tasker app -but we are not supposed to live such a life using this celebrated costly handset.
But one thing in your post is of much importance. DID THAT RESET WORK? You haven't said much about that.
Regards,
Rajesh
Click to expand...
Click to collapse
The reason for reset was to ensure that none of the softwares I had installed were causing the issue. The reset didn't change much compared to the way it was earlier.
Some observations of when the problem actually happens (again this is my observation and doesn't need to be the same in your case)
> When I am on a long incoming call on the sim which has Internet.
> Noticed that short calls don't impact the network.
> If there is a call drop imm after you receive a call.
I am planning to get the phone firmware re-imaged from the service center however I will need atleast 10 more days to do it as I am currently in a different city and I am not carrying the invoice copy.
BTW Rajesh, did u get any response from the CEOs office?
Regards
HB