Develop Bugs

[Q] New OF1 update for Verizon breaks Smart Lock (if used w/ Exchange account)?

I'm not sure if anyone else is having this problem but it's driving me crazy. I (mistakenly) took the latest Verizon update a couple of days ago and immediately noticed that Smart Lock stopped working. I had it working perfectly with my home address and several bluetooth devices prior to the update.
I tried everything I could think of to resolve it, including disabling Smart Lock, removing and re-adding the devices, and even hard resetting my Note 4. The only way I can make it come back is to remove my Exchange account from the phone. Once I do that then Smart Lock starts working again.
Has anyone else experienced this problem or knows how to work around it? I wish I could go back and not take the update but I see now there is no way to roll back at this point. I'm going to call Verizon and try to get them to send me a refurb replacement and then block the OTA updates as soon as I get it unless someone here has a workaround I can try.
Thanks in advance. This has been very frustrating.

Apologies - I forgot to post this in the Troubleshooting forum. Can a moderator please move it?
Thanks and sorry about that.

You could use mailwise and bypass the need for exchange security.

balla48801 said:
You could use mailwise and bypass the need for exchange security.
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That's true and I did think about that. My issue is I still want the PIN unlock when I'm not home or connected to the BT in my car so I don't want to bypass it altogether.
I've seen other threads elsewhere that confirm that Smart Lock no longer works with an Exchange account so I don't think it is something our Exchange admins changed. It's disappointing that Verizon didn't catch this prior to the update since it will take them months to send out another update.
Thanks for the reply.

vmmatty said:
That's true and I did think about that. My issue is I still want the PIN unlock when I'm not home or connected to the BT in my car so I don't want to bypass it altogether.
I've seen other threads elsewhere that confirm that Smart Lock no longer works with an Exchange account so I don't think it is something our Exchange admins changed. It's disappointing that Verizon didn't catch this prior to the update since it will take them months to send out another update.
Thanks for the reply.
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Click to collapse
It's a crappy solution, but you could use the outlook app from the play store. That's what I do since I want smart lock.

vmmatty said:
That's true and I did think about that. My issue is I still want the PIN unlock when I'm not home or connected to the BT in my car so I don't want to bypass it altogether.
I've seen other threads elsewhere that confirm that Smart Lock no longer works with an Exchange account so I don't think it is something our Exchange admins changed. It's disappointing that Verizon didn't catch this prior to the update since it will take them months to send out another update.
Thanks for the reply.
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When you bypass exchange security you can still setup a pin. This is probably not something that is broken but is now fixed. I mean if you have and exchange account setup on your phone im sure your admin would always want you to use a pin regardless of location or convenience. So with mailwise you could bypass the exchange security but still setup a lockscreen pin and use the smart lock functions as normal. If im understanding you correctly you are thinking exchange security and lockscreen security are one in the same.

Smart Lock not working at home

I have tried everything. I'm on the latest update, I have tried high accuracy and battery saving modes, I have my home address as a trusted place and it's definitely turned on. Google maps has pin pointed my location perfectly. Yet smart lock is like nope...I don't believe you.
Sent from my Pixel XL using XDA-Developers mobile app

No one? Lol dang
Sent from my Pixel XL using XDA-Developers mobile app

I have the same issue
Sent from my Pixel XL using Tapatalk

Clear it and reset it. I had to do that a few times and for now....it seems to have stuck.
Had to do that for my work as well.

I'll have to try again when I get home. Thanks for the reply
Sent from my Pixel XL using XDA-Developers mobile app

If you have an exchange server for email for work/school setup on the phone, they will enforce policies such as requiring pin / fingerprint unlock

Fortunately no exchange set up ?
Sent from my Pixel XL using XDA-Developers mobile app

I've had these issues since they switched from wifi networks as the id to google maps address. Hit n miss since then I added face unlock as a backup solution. If you find a better resolution please let us know.

same issue here....they are replacing the device for me

wickets said:
same issue here....they are replacing the device for me
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Your replacement will have the same problem. This is not a hardware issue. Also I suggest that you save 4-5 locations for your home. Every time you click on "Add trusted place", it will probably locate you with slightly different coordinates and that might help.

backslashV said:
Your replacement will have the same problem. This is not a hardware issue. Also I suggest that you save 4-5 locations for your home. Every time you click on "Add trusted place", it will probably locate you with slightly different coordinates and that might help.
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Thanks for the response, but if it isnt device specific (software or otherwise) why are there so few reports about it? Also, the trusted place/device issue isnt about staying unlocked when its supposed to. The problem is that the device doesnt LOCK when you leave a trusted place or move away from a trusted device. Never had these issues with the 6p

Got no problems with smart lock at home, work and the house of my mother in law.
Also no problems with my Huawei Watch and the Bluetooth stereo in the car.

wickets said:
Thanks for the response, but if it isnt device specific (software or otherwise) why are there so few reports about it? Also, the trusted place/device issue isnt about staying unlocked when its supposed to. The problem is that the device doesnt LOCK when you leave a trusted place or move away from a trusted device. Never had these issues with the 6p
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I'm pretty sure it's a software issue. I had the problem with my nexus 6, nexus 6p, and now the pixel xl. Regarding the number of reports, I'm guessing smart lock is not widely adopted yet. Oh by the way, mine locks fine in not trusted areas. It just doesn't unlock when I'm in a trusted zone.

I've got a similar problem. The phone never unlocks when I'm at a trusted location. It unlocks when I'm connected to a trusted Bluetooth though. I've set the location using both my address and by using the Google Maps screen. Nothing works.

VoIP problem

At my job, we use an Allworx VoIP phone system that offers an app for a soft phone. I was using it for about 8 months on the 6p with no issues, then on the note 7 until I had to give it back. On the pixel, we're having some issues where the phone will stop being able to connect back to the server when on wifi after a day or less. If I switch to 4g it will connect, then go back to wifi and it still won't. Reboot the phone and it works... For a short time. I called tech support for the company and they acknowledged a problem with the pixel and said it is up to Google to fix, it's not a problem with their app. They didn't offer me much info aside from that.
Has anyone heard any specific issues with the network stack on the pixel or with anything else that might cause this on this device but no others? I'd love to find some other workaround aside from rebooting my phone every few hours to stay connected when I'm not physically in the office.

Is there any way to fix smart lock's "trusted places" feature

Smart lock's trusted places is a great feature to keep your phone locked while at home but it never works reliably. I had an S8 and was never able to get it working either. I've scoured the internet and tried every remedy I can find. I can get smart lock to keep my phone unlocked for a few hours sometimes but it always fails at some point and requires a fingerprint again even while at home. It works very reliably connected to my car as a trusted device.
Has anyone found a way to fix this problem and get smart lock to work for more than just a few hours? Is this a Samsung issue or an Android problem? I do see people with other devices complaining as well so I'm assuming it is an Android problem.

skiddingus said:
Smart lock's trusted places is a great feature to keep your phone locked while at home but it never works reliably. I had an S8 and was never able to get it working either. I've scoured the internet and tried every remedy I can find. I can get smart lock to keep my phone unlocked for a few hours sometimes but it always fails at some point and requires a fingerprint again even while at home. It works very reliably connected to my car as a trusted device.
Has anyone found a way to fix this problem and get smart lock to work for more than just a few hours? Is this a Samsung issue or an Android problem? I do see people with other devices complaining as well so I'm assuming it is an Android problem.
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It's a known bug with Android. There are threads in the Google support forums.
Sent from my Nexus 7 using Tapatalk

ergalthema said:
It's a known bug with Android. There are threads in the Google support forums.
Sent from my Nexus 7 using Tapatalk
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That's what I thought but this issue has been going on for years. Why can't Google just let us use Wifi to keep the phone unlocked? It would be so simple.

After 4 hours of not interacting with the phone it will require you to use a biometric or pin/password. That's by design. Not sure if that's your issue or not. I use a BT connection as my smart unlock at home, and it works fine.

meyerweb said:
After 4 hours of not interacting with the phone it will require you to use a biometric or pin/password. That's by design. Not sure if that's your issue or not. I use a BT connection as my smart unlock at home, and it works fine.
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That's not the issue. It will lock immediately after turning off the screen, and often immediately after adding a new safe area coordinates from the same location....

Do you have location set to high accuracy?

I have it set to high accuracy and same issue. Even after using biometrics to unlock (for example when waking up in the morning) trusted places still doesn't work. Super annoying.

In my S7 edge it worked much better than in this s9. Really super annoying

Daagen said:
In my S7 edge it worked much better than in this s9. Really super annoying
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I have a S7 edge too and on this device Smart Lock trusted places has suddenly become totally unreliable recently (since few weeks approximately).
I'd really like being able to use Wifi instead as @skiddingus suggested.

Question Hacked pixel 6

Can anyone help me carrier unlock my Verizon phone? My phone has been hacked and I hope being able to flash it will help me to get rid of whatever they have done to it. Can anyone tell me why I get this message when I reset my phone? Any help would be greatly appreciated

there is no carrier unlock for VZW models. if you can boot into recovery, sideload the OTA version that was last on your device.

What did you do that resulted in the phone being hacked? With the sectors being wiped that are shown in the images, it looks like you have provided total device access to something whilst having an unlocked bootloader or something similar. If you let us know what happened, it might help us to figure out what options you may still have.
But definitely see if you can do what @uicnren mentioned first.

Im not sure who or how they wiped anything. It happened one day after connecting to my girlfriends wifi. I got ahold of Verizon and they sent me a new phone and as soon as I started it the same thing happened to it also

How do I find what OTA version was used on my phone?

Nothing hacked here... this is an error when wiping the Secure Element (the trusted secure module).
(https://android-review.linaro.org/p...cure_element/1.0/SecureElementHalCallback.cpp line #66)
Are you initiating the wipe from the recovery? If so, that's likely the reason. If there is an account attached to the device, a wipe must first be initiated from within Android (Settings)

Woodruff87 said:
Im not sure who or how they wiped anything. It happened one day after connecting to my girlfriends wifi. I got ahold of Verizon and they sent me a new phone and as soon as I started it the same thing happened to it also
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Click to collapse
what symptoms were you seeing that made you think you were hacked?
Those errors are normal in Recovery Mode. I see them all the time, sometimes they don't appear, usually they do.
Did you remove your google accounts from settings, do a factory reset from the reset menu and lastly in recovery mode where you posted the screenshots from.
Your Account might be hacked but the phone is unlikely hacked. You would get a message at boot telling you that the device has been modified. With a locked bootloader its extremely unlikely (unless NSO Group is targeting you).

Woodruff87 said:
Can anyone help me carrier unlock my Verizon phone? My phone has been hacked and I hope being able to flash it will help me to get rid of whatever they have done to it. Can anyone tell me why I get this message when I reset my phone? Any help would be greatly appreciated
Click to expand...
Click to collapse
Did you unlock the bootloader? Have custom firmware/kernel installed?
A "hacker" wins nothing by resetting/wiping your phone. They want data, and that only works if the phone can turn on and works. This looks like a wipe/factory reset gone wrong, which spells user error or software error and less likely a "hacker" attack. Most hacks you will never notice. A hacker that makes you notice that something went wrong, is either an amateur or did it on purpose. Ergo, he wants you to know that something went wrong, which usually only happens in order to extort you. If there is no extortion, then an obvious act by a hacker is highly unlikely.
We need some more information. What firmware had you installed? What happened exactly when. Did you install any new apps recently? What did you do prior to something going wrong? All the information that could help us troubleshoot your issue.
You said your phone wiped itself a day after connecting to your girlfriends wifi, and that a replacement device that you got sent by your carrier, did the same. Did you check your Google account? Do you have two factor authentication activated? It sounds like your phone got wiped over wifi, which would require access to your Google account. It's just odd that you get errors, which normally shouldn't happen if someone would use the erase a lost Android device function.
It's also possible that your backup from your GAccount is simply corrupted (many people had issues with random reboots). You should try and set up your (replacement) phone anew without any backup, maybe that can fix your issue.
Beyond that Google account thing-y, anything else is highly unlikely. Even specialized companies have serious issues getting into a modern smartphone, lest alone an Android 12 phone with a Google Server grade Titan m2 chip. The newer the firmware, the less likely the chance that someone from the outside could get in, especially with a phone like a Pixel that isn't very common. Most security firms/govermental agencies can only abuse older, known security loopholes. It's more likely that very popular phones like a Samsung or IPhone are targets from "the bad guys", since there will be bigger payoff for breaking the security of those phones, since there is a greater pool of users to target. Most hacks I've witnessed weren't random, they were targeted. Ask yourself: Am I worth the trouble of getting hacked? Do you have anything of interest on your phone that would warrant an excessive use of resources? Managing to hack a Pixel is not only unlikely in terms of the security you need to breach, but also in terms of the potential payoff in relation to the necessary knowhow and resources. It's just "not worth it".
What you should do immediately, just in case, is secure your Google account. Change your password. Maybe even change your two-factor authentication, if you have one (sms is not secure, use a token generating software/device). Change the wifi password from your girlfriend and check the list of connected devices. make a list of these connected devices + history (find that in the rooter software) and check them against the devices you know of. Also check the list of connected devices to your GAccount. Use the option to log out ALL devices from your Google account, so only your device is connected.
Do any other people have access to your phone? Do any other people know your passwords? Does your girlfriend has access? Do any other people have biometric security saved on your phone? Do you trust your girlfriend completely?
Make sure you use a special, new password for your GAccount, never reuse old ones that you have used somewhere else. Also check your emails on https://haveibeenpwned.com/
Beyond that, if you are not doing already, use a password manager.

Woodruff87 said:
Im not sure who or how they wiped anything. It happened one day after connecting to my girlfriends wifi. I got ahold of Verizon and they sent me a new phone and as soon as I started it the same thing happened to it also
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Click to collapse
Wait a sec. Verizon sent you a new (refurbished probably but new nonetheless) phone and when you turned it on weren't you greeted with the startup menu? Am I missing something?

Morgrain said:
Did you unlock the bootloader? Have custom firmware/kernel installed?
A "hacker" wins nothing by resetting/wiping your phone. They want data, and that only works if the phone can turn on and works. This looks like a wipe/factory reset gone wrong, which spells user error or software error and less likely a "hacker" attack. Most hacks you will never notice. A hacker that makes you notice that something went wrong, is either an amateur or did it on purpose. Ergo, he wants you to know that something went wrong, which usually only happens in order to extort you. If there is no extortion, then an obvious act by a hacker is highly unlikely.
We need some more information. What firmware had you installed? What happened exactly when. Did you install any new apps recently? What did you do prior to something going wrong? All the information that could help us troubleshoot your issue.
You said your phone wiped itself a day after connecting to your girlfriends wifi, and that a replacement device that you got sent by your carrier, did the same. Did you check your Google account? Do you have two factor authentication activated? It sounds like your phone got wiped over wifi, which would require access to your Google account. It's just odd that you get errors, which normally shouldn't happen if someone would use the erase a lost Android device function.
It's also possible that your backup from your GAccount is simply corrupted (many people had issues with random reboots). You should try and set up your (replacement) phone anew without any backup, maybe that can fix your issue.
Beyond that Google account thing-y, anything else is highly unlikely. Even specialized companies have serious issues getting into a modern smartphone, lest alone an Android 12 phone with a Google Server grade Titan m2 chip. The newer the firmware, the less likely the chance that someone from the outside could get in, especially with a phone like a Pixel that isn't very common. Most security firms/govermental agencies can only abuse older, known security loopholes. It's more likely that very popular phones like a Samsung or IPhone are targets from "the bad guys", since there will be bigger payoff for breaking the security of those phones, since there is a greater pool of users to target. Most hacks I've witnessed weren't random, they were targeted. Ask yourself: Am I worth the trouble of getting hacked? Do you have anything of interest on your phone that would warrant an excessive use of resources? Managing to hack a Pixel is not only unlikely in terms of the security you need to breach, but also in terms of the potential payoff in relation to the necessary knowhow and resources. It's just "not worth it".
What you should do immediately, just in case, is secure your Google account. Change your password. Maybe even change your two-factor authentication, if you have one (sms is not secure, use a token generating software/device). Change the wifi password from your girlfriend and check the list of connected devices. make a list of these connected devices + history (find that in the rooter software) and check them against the devices you know of. Also check the list of connected devices to your GAccount. Use the option to log out ALL devices from your Google account, so only your device is connected.
Do any other people have access to your phone? Do any other people know your passwords? Does your girlfriend has access? Do any other people have biometric security saved on your phone? Do you trust your girlfriend completely?
Make sure you use a special, new password for your GAccount, never reuse old ones that you have used somewhere else. Also check your emails on https://haveibeenpwned.com/
Beyond that, if you are not doing already, use a password manager.
Click to expand...
Click to collapse
Thanks I really appreciate the help and all the advice. I checked https://haveibeenpwned.com/ and my account has been pawned in 1 data breach... I will deactivate the Google account and start over fresh. Thanks again for all the info

bencozzy said:
Two things are they refurbished? And do they work without signing into google?
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Click to collapse
The first one was new, but the one I got from Google as a replacement was refurbished. Ill try resetting through the settings and deactivating all my accounts.

Woodruff87 said:
Thanks I really appreciate the help and all the advice. I checked https://haveibeenpwned.com/ and my account has been pawned in 1 data breach... I will deactivate the Google account and start over fresh. Thanks again for all the info
Click to expand...
Click to collapse
This, among many other things, is one of the reasons I use GrapheneOS and NO gooble services (despite all the attention they give to sandboxed gooble services).

Woodruff87 said:
Thanks I really appreciate the help and all the advice. I checked https://haveibeenpwned.com/ and my account has been pawned in 1 data breach... I will deactivate the Google account and start over fresh. Thanks again for all the info
Click to expand...
Click to collapse
your google address was found on that site for another service and you used the same password for both services, correct?
despite what some believe, your google account will not get hacked unless your password is insecure (ie. leaked or insufficient with 2FA). anything less and your asking for trouble (also using GrapheneOS).