Develop Bugs

Sprint tech support is terrible - help me

I'm at home and for the first time since the EVO came out the phone is going from roaming to zero bars to 1 bar to roaming in a VERY fast manner. There is no consistency with the connection anymore. I can't even surf. My family in the same house has EVOs which are totally fine.
Sprint says pull the battery, then the idiot hangs up and thinks that could solve the problem.

Borg1982 said:
I'm at home and for the first time since the EVO came out the phone is going from roaming to zero bars to 1 bar to roaming in a VERY fast manner. There is no consistency with the connection anymore. I can't even surf. My family in the same house has EVOs which are totally fine.
Sprint says pull the battery, then the idiot hangs up and thinks that could solve the problem.
Click to expand...
Click to collapse
I talked to a rep over the online chat when I had to activate my Evo, and they were very helpful. Try that or call back and hope you get someone more helpful. The antenna is on the back of the Evo on the side of the LED flashes on the top half. If you need a picture, you can find one in the Evo manual. Put two of Evos next to each other and compare the signal without touching that area.
If it does turn out that it is just bad coverage this hack could help: http://forum.xda-developers.com/showthread.php?t=696073

WiFi connection issues

I have numerous devices that I connect to my work WiFi, but for some reason my new Sprint Epic 4G Touch will not hold a connection to the WiFi. Sometimes it connects fine, other times it says "obtaining IP address".
Any thoughts or tips would be appreciated.
Thanks
JOHN

JOHNGAETANO said:
I have numerous devices that I connect to my work WiFi, but for some reason my new Sprint Epic 4G Touch will not hold a connection to the WiFi. Sometimes it connects fine, other times it says "obtaining IP address".
Any thoughts or tips would be appreciated.
Thanks
JOHN
Click to expand...
Click to collapse
I'm also from Ohio and some areas are bad, but you can call Sprint and complain about your service and they'll give you a Rave that well help out a lot.
---------- Post added at 07:40 AM ---------- Previous post was at 07:24 AM ----------
JOHNGAETANO said:
I have numerous devices that I connect to my work WiFi, but for some reason my new Sprint Epic 4G Touch will not hold a connection to the WiFi. Sometimes it connects fine, other times it says "obtaining IP address".
Any thoughts or tips would be appreciated.
Thanks
JOHN
Click to expand...
Click to collapse
I'm also from Ohio and some areas are bad, but you can call Sprint and complain about your service and they'll give you a Rave that well help out a lot.

WiFi
I believe he commented having problems with WIFI, which Sprint has no control over.
I have observed similar issues. It was exciting getting the phone to pop up on Spotify on my computer without doing anything, but shortly thereafter it seemed like the WIFI was not really working.
In my house, my Evo 3Ds have full bars when connecting to WIFI, and always works. Last night, on the E4gT, I had barely one bar (on the WIFI symbol) and I kept not being able to get emails. Then, I tried playing HBO Go and MAX Go, and I could only hear but not see anything. I got no error messages, except once got the "this is an audio only stream. For video, please get a better signal or connect to WIFI". I rechecked and I was connected to WIFI. I did a speedTest with Ookla, 22MBPS...Then I changed servers (in the Ookla program) and tried again. It went down to 400kbps.
The night before, both the WIFI and the 3G symbols were on at the same time. The 3G symbol didn't seem to be colored, so I figured it was on sleep mode, but then again, the speeds were slow so it could be WIFI was being screwy.
Can't guarantee there's something wrong with the WIFI, but it definitely felt like it had issues on my part. Whether that was connecting and looking for IP or something else, I'm not sure.
I'll keep an eye on the lookout for any answers to your issue.

Thanks for the response. Between the WiFi issue and a separate issue I am having with dropped signals, this phone may be heading back to Sprint.
jromankvcc said:
I believe he commented having problems with WIFI, which Sprint has no control over.
I have observed similar issues. It was exciting getting the phone to pop up on Spotify on my computer without doing anything, but shortly thereafter it seemed like the WIFI was not really working.
In my house, my Evo 3Ds have full bars when connecting to WIFI, and always works. Last night, on the E4gT, I had barely one bar (on the WIFI symbol) and I kept not being able to get emails. Then, I tried playing HBO Go and MAX Go, and I could only hear but not see anything. I got no error messages, except once got the "this is an audio only stream. For video, please get a better signal or connect to WIFI". I rechecked and I was connected to WIFI. I did a speedTest with Ookla, 22MBPS...Then I changed servers (in the Ookla program) and tried again. It went down to 400kbps.
The night before, both the WIFI and the 3G symbols were on at the same time. The 3G symbol didn't seem to be colored, so I figured it was on sleep mode, but then again, the speeds were slow so it could be WIFI was being screwy.
Can't guarantee there's something wrong with the WIFI, but it definitely felt like it had issues on my part. Whether that was connecting and looking for IP or something else, I'm not sure.
I'll keep an eye on the lookout for any answers to your issue.
Click to expand...
Click to collapse

jromankvcc said:
I believe he commented having problems with WIFI, which Sprint has no control over.
I have observed similar issues. It was exciting getting the phone to pop up on Spotify on my computer without doing anything, but shortly thereafter it seemed like the WIFI was not really working.
In my house, my Evo 3Ds have full bars when connecting to WIFI, and always works. Last night, on the E4gT, I had barely one bar (on the WIFI symbol) and I kept not being able to get emails. Then, I tried playing HBO Go and MAX Go, and I could only hear but not see anything. I got no error messages, except once got the "this is an audio only stream. For video, please get a better signal or connect to WIFI". I rechecked and I was connected to WIFI. I did a speedTest with Ookla, 22MBPS...Then I changed servers (in the Ookla program) and tried again. It went down to 400kbps.
The night before, both the WIFI and the 3G symbols were on at the same time. The 3G symbol didn't seem to be colored, so I figured it was on sleep mode, but then again, the speeds were slow so it could be WIFI was being screwy.
Can't guarantee there's something wrong with the WIFI, but it definitely felt like it had issues on my part. Whether that was connecting and looking for IP or something else, I'm not sure.
I'll keep an eye on the lookout for any answers to your issue.
Click to expand...
Click to collapse
Had the same problem,wifi signal with no color 3g on,when i went into wifi settings its always scaning...

I'm having lots of wifi issues as well. I had to lay my e4gt down right next to my dual-band e4200 to get a good signal, but even with a good signal, the phone sometimes pauses for minutes when trying to download or browse the web. And if the wifi signal is weak, I get no data transfer at all.

WoW, so far I have had no issues with wifi. Hell even Kies in wifi mode works good.
Normal wifi linked to my router works great.
Wifi direct works great
Kies in wifi mode works great.
I have never missed a email or txt msg. Streaming audio and video from the web is great, no stutter or issues to report. Grabing apps from the market is super fast.
I am with Time Warner and my internet speed is set to 15 meg down with burst to 30 meg down - I get a solid 15 meg down, 1 meg upload solid.
I am using both wired and wireless with my Linksys router.

It might help (statistically) if folks with/without wifi problems noted which signal was connecting (g/b/n/2.4ghz/5ghz/...)

3G instead of WIFI
I'm guessing you're into something there.
WIFI on, 3G icon shows => using 3G instead of WIFI.
I've also noticed those "minute" delays on using 4G. 4G gets up to 5 MBPS at my office. Evo 3D was getting up to 6.5MBPS. However, the wind could be blowing north instead of south, or a bird could have passed by the 4G signal path or...<insert silly remarks here>
Nonetheless, I get 4G. But even then, I'll open my mail to check a message and I'll have to wait for a minute and nothing will happen. Go back to inbox, then back to the message, nothing. Signal shows 4G on Zzz status as indicating that I'm not trying to use it (but is available). When it works, it's fast, but then it does not always work, which shows concern. So if we have problems with WiFi, and 4G, and 3G connection sucks, for a phone specially designed to be a multimedia monster...it's hard to stream without issues...
I'll be doing some more tests. 14 day return policy sucks, but have silly Best Buy protection plan, and I'm guessing they might still abide to their own 30 day return policy for Rewards members...
Now, I've heard of people complaining about complete crash of their radio, where there will be no signal whatsoever to make/receive calls, sms, data, etc. I haven't experienced these, and I'm still on stock, and I probably just jinxed myself too...sigh... But I wonder if the two issues are somehow related.
It could be software related, maybe need an update, or a better-than-original kernel, or who knows.
I did do the following changes:
RTSP Proxy Address changed to 0.0.0.0
RTSP Proxy Port to 0
HTTPPD Proxy Address to 0.0.0.0
HTTPPD Proxy Port to 0
But I still have same issues.
In the other hand, I can go to the HBOGo website and somewhat see videos (it's very cumbersome).

jake21 said:
It might help (statistically) if folks with/without wifi problems noted which signal was connecting (g/b/n/2.4ghz/5ghz/...)
Click to expand...
Click to collapse
My Linksys router model = WRT54GL
Channel = channel 6 - 2.437 GHZ
Now how do you find out what signal I am connected with since I am using "mixed" wireless network mode.
Note in my wireless network mode I only have 4 settings -
a. disabled
b. mixed
c. B-only
d. G-only
So by the looks of it I can only do B and G modes on my Linksys router.

Well this is very interesting. I sat in the family room with my old epic 4g in one hand and my new e4gt in the other hand. epic 4g doesn't do 5ghz so I used 2.4ghz N for both phones. My epic 4g had 5 bars on wifi and my e4gt had 1 bar side by side. I ran a speed test on both phones. My epic 4g got 15mbs (15,000k) down and 3mbs (3000k) up. My e4gt got 1.5mbs (1500k) down and 1.5mbs (1500k) up. So, my new super phone is exactly 10 times slower on my home wifi, apparently due to very low signal. I tried my e4gt on 5ghz N as well, but it was even slower. Not good. I may have to return the e4gt and keep the old Epic 4g. I like the new phone, but the wifi and 3g signal issues won't work for me.

I wow, 10 times slower. Obviously this is a major flaw, but why isnt' everyone having the problem? I actually drained my battery yesterday trying to connect to WiFi

Supposedly they stopped giving out free raves from now on on
bobbywat said:
I'm also from Ohio and some areas are bad, but you can call Sprint and complain about your service and they'll give you a Rave that well help out a lot.
---------- Post added at 07:40 AM ---------- Previous post was at 07:24 AM ----------
I'm also from Ohio and some areas are bad, but you can call Sprint and complain about your service and they'll give you a Rave that well help out a lot.
Click to expand...
Click to collapse
Sent from my SPH-D710 using XDA App

JOHNGAETANO said:
I wow, 10 times slower. Obviously this is a major flaw, but why isnt' everyone having the problem? I actually drained my battery yesterday trying to connect to WiFi
Click to expand...
Click to collapse
It would be great if others would test theirs and report back. Maybe I got a lemon and need to return it?

My problem with WiFi is it isn't switching from one channel to another. I have 3 wireless access points with the same SSID on 3 different channels. The phone locks onto the first one and never switches to a better signal unless the signal degrades to 0. All my other wireless devices will switch as I roam around the building.
Also, I've noticed that even if I am sitting next to the wireless access point, my signal meter never reads more than a 3 ^ symbols.

eyecon82 said:
Supposedly they stopped giving out free raves from now on
Click to expand...
Click to collapse
I just got a free Rave last month, service in my area sucked so bad they pretty much had no choice but to give me one, Maybe they stopped giving them out cause eventually everyone would have them. I'm in a non 4G city and my speeds are horrible, almost useless. Verizon's LTE looks mighty good right now...and the caps don't bother me cause I barely use 2 gigs a month. So a 5gig plan would be a good cushion...
But about the wifi, in my basement which is right below where I have my router I had one bar of wifi and it was SLOOOOOW. When I went right next to the router the speeds were top notch. Sometimes I like to sit outside and mess around on my phone, but I highly doubt the signal will even reach the phone through an Insulated wall if it has trouble going through a non insulated floor... My Epic 4G never had that Issue...

jaygraffix said:
I just got a free Rave last month, service in my area sucked so bad they pretty much had no choice but to give me one, Maybe they stopped giving them out cause eventually everyone would have them. I'm in a non 4G city and my speeds are horrible, almost useless. Verizon's LTE looks mighty good right now...and the caps don't bother me cause I barely use 2 gigs a month. So a 5gig plan would be a good cushion...
But about the wifi, in my basement which is right below where I have my router I had one bar of wifi and it was SLOOOOOW. When I went right next to the router the speeds were top notch. Sometimes I like to sit outside and mess around on my phone, but I highly doubt the signal will even reach the phone through an Insulated wall if it has trouble going through a non insulated floor... My Epic 4G never had that Issue...
Click to expand...
Click to collapse
The change was just effective last week check out the sprintusers.com thread. They are cutting out all discounts prior to the iphone launch

Just out of curiosity....Could someone Use the speedtest.net and run a test on 3G no 4G and post back what their UPLOAD speed was. Mine is 75 kbps and that is way too slow...if others have this issue then I know it's messed up, but if it's mine, then I need to head to a sprint store...I started a thread about this, lots of people read it, but no one posted one comparison...a simple test and a simple reply....easy does it...thanks!

Is wifi supposed to say scanning the whole time?

eyecon82 said:
The change was just effective last week check out the sprintusers.com thread. They are cutting out all discounts prior to the iphone launch
Click to expand...
Click to collapse
Then it looks like I got one just in time then. Cause it helps so much, I can be anywhere in my house even in my basement and I have almost full bars. But ever since I got the E4GT I can't get the damn uploads to get past 100 kbps I seen other people don't have this problem...what gives? Is it possible to have a bug in mine that affects the upload speed?

Airave works great

Out of curiosity, who here has an airave? My mother got hers yesterday for free for being a loyal customer for 11 years and also because of her horrible coverage in her home. I actually called customer service to see if she was eligible and she was. She used to get 1 to 2 signal bars on her epic 4g touch and now she gets full bars. Her 3g speeds went up 1.5 mbps from .3mbps. She's pretty happy with her airave . I also find out that they are planning to build a sprint tower about 20 minutes away off the highway from where she lives. No reason to leave sprint anyone time soon . Hell if the Tmobile and AT&T merger happens and I hope it doesn't, I'm heading to Sprint.

I don't know about Sprints version but we've used an At&t microcell for over a year with little to no issues. Had to pay $150 for the damn thing but it's been great. They should work similarly.
Sent from my MB860 using XDA App

Have had ours for some time now. Had a couple issues with it, but was always resolved within a timely manner. Without out ours here in the home, we'd see 1 bar if that. Got ours free from the problems that we've had signal wise.

Got an airave v2 from sprint for free since my basement drops calls, works great throughout the entire house, sometimes it doesn't switch properly to the sprint tower when I get out of range outside and drops though, but that's a rarity
Sent from my sprint galaxy s2

I have a new version Airave in my home (got it for free from Sprint cuz of poor signal quality indoors), and it works very well.

That's great that some have it especially for free. One question, does anyone have the GPS blinking green. When I first set it up it stopped blinking green and noticed now that it's blinking. I don't have the airave near a window nor elevated because of how her computer is set up and located. Should I bother connecting the external GPS or just not worry about it. My mother won't use her GPS whatsoever. Thanks.

Gps has to get a signal before airave will recieve data. As well as in highest level of support every call was airave. They work for a while and stop. We had an airave dept, but the calls were in the 100's every hr. We had to take all the overflow airave calls. Hate those things!
Sent from my SPH-D710 using xda premium

I used mine without the extra gps ant. For a few months with mixed results. After a while I noticed the gps light flashed often, so I hooked up the external Gps reciever. Night and day diffrence. The airave never skips a beat, and signal is 100 fold better.
Sent from my SPH-D700 using XDA App

I can't get my airave to work. I have it after the router and the GPS and Mobile lights are still blinking.

love my airvana
if your having issues put it before the router

Airave here. I like it and it works. Was free via sprint rep
Sent from my Epic Touch 4G

I want it after the router. I dont want to use the Airave's routing capabilities since I already have it set up on my linksys router.
I've read that you that you can just plug it in and it should work. I have tried changing the IP, etc. So far nothing.

geto234 said:
I can't get my airave to work. I have it after the router and the GPS and Mobile lights are still blinking.
Click to expand...
Click to collapse
It needs to be close to a window or attach the GPS antenna to a window. Also first time plug in could take hours to go solid lights.
Sent from my SPH-D710 using Tapatalk

geto234 said:
I want it after the router. I dont want to use the Airave's routing capabilities since I already have it set up on my linksys router.
I've read that you that you can just plug it in and it should work. I have tried changing the IP, etc. So far nothing.
Click to expand...
Click to collapse
I want to have it after the router as well, and thats where mine is; however, in a situation like yours where your trying to fix a problem its time to troubleshoot. If you put it before the router and it works then you've identified where the problem lies...

I have 2 of them Since i have a large family on my account that live in 2 different cities they gave me a second one free.I love them while in house i get great download speed and calls are not a issue.
I got it more for the download speed then anything else plus helps with tether

rdcrds said:
I have 2 of them Since i have a large family on my account that live in 2 different cities they gave me a second one free.I love them while in house i get great download speed and calls are not a issue.
I got it more for the download speed then anything else plus helps with tether
Click to expand...
Click to collapse
Wait... Your tethering from your phone which gets its signal from the airave which gets its signal from your home Internet connection?
I see two middle men that can be cut out of this equation
Sent from my Samsung Galaxy S2

I too have crappy signal at home. For those who have gotten unit from Sprint free do you still have to pay the monthly airwave fee? Seems to be unfair since you are using your own internet service provider to hook the airwave to.

Docarut said:
I too have crappy signal at home. For those who have gotten unit from Sprint free do you still have to pay the monthly airwave fee? Seems to be unfair since you are using your own internet service provider to hook the airwave to.
Click to expand...
Click to collapse
I pay nothing
Sent from my Samsung Galaxy S2

By the way to all of you who want it after a Router, I have mine setup after a Router. The steps are easy just gotta port-forward. Google it =)

I did google. I also have the ports forwarded. The mobile and GPS leds are still blinking. It might come down to my charter service is not that great for VOIP (I even have OOMA too). I suspect it's that.
Shoulon, what steps did you do for after router setup?
Thank you.

Signal drops and Airave 2.5 connectivity

Do you guys have any issues with signal on your GN2? My GN2 will just drop all signal and show a circle with a slash in it as if there is no signal at all. At first I thought it was my airave but it happens when I am not within range of my airrave as well.
I also have issues getting the phone connect to my Airave 2.5. Anyone have any ides about this?
I just noticed that I will have full signal and while trying to send a text, the text will look like it's sending but the signal will drop. I have to wait for the signal to come back and re-send the text. 5 minutes later and the same thing happens.

I had a problem like this also, I reset my Airave and then updated profile and it worked. Maybe give that a try.
Sent from my SPH-L900 using Tapatalk 2

BigE-evo said:
I had a problem like this also, I reset my Airave and then updated profile and it worked. Maybe give that a try.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I've tried this. I reset my Airave and the GN2 will connect but at times it just disconnects.
I still have the problem where I'll turn on my phone and there will be no signal and it will connect to the sprint network after a minute. This happens with or without the airave.

I just flashed the phone back to stock and still having the same problems.

Did you update your profile after resetting the airave? Just a thought?
Sent from my SPH-L900 using Tapatalk 2

I had this problem in my house and what I did was turn roaming from automatic to sprint only and it helped. I also unchecked roaming guard for data and voice
Sent from my SPH-L900 using xda premium

smark72 said:
I had this problem in my house and what I did was turn roaming from automatic to sprint only and it helped. I also unchecked roaming guard for data and voice
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Thanks. I'll give this a shot.

DarkManX4lf said:
Thanks. I'll give this a shot.
Click to expand...
Click to collapse
Let me know if it works for you
Sent from my SPH-L900 using xda premium

smark72 said:
Let me know if it works for you
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Nope. I just set it to home only for the roaming mode instead of automatic and I unchecked the domestic roaming guards. I still get signal drops.
I think (not 100% sure) that the signal drops when the phone is idle and not when its downloading something or even when I'm on a call. Not sure if that helps.

After you set it to sprint only did you unplug the airave for a minute or so, then plug back in? Just a suggestion. I was constantly roaming when I would first come home and it would not connect to the airave. I stopped having the problem after I switched to sprint only. I hope you figure it out.
Sent from my SPH-L900 using xda premium

Same deal here. We ended up calling sprint and they sent out a 2.5 unit which has been more reliable, if not perfect. If we run into this with the new unit a quick switch to airplane mode and back again usually fixes it and if not then a phone reboot does. While your way this not the most reliable I think it's definitely have something to do with the note. Be sure to call Sprint so they are more likely to address it.

smark72 said:
Let me know if it works for you
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
smark72 said:
After you set it to sprint only did you unplug the airave for a minute or so, then plug back in? Just a suggestion. I was constantly roaming when I would first come home and it would not connect to the airave. I stopped having the problem after I switched to sprint only. I hope you figure it out.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
No I did not but that's only because I was not near the airave when I changed the sprint only setting. My connection drops outside the range of the airave too.
I took my phone to a corporate Sprint store and the tech told me that due to the towers in my area being down (due to the hurricane) that's why my signal drops. But I don't buy that...my signal was fine on Friday with my Galaxy S3. My signal drops at work a lot and my co-worker with his Sprint Galaxy S3 does not have the same signal problems.

guisar said:
Same deal here. We ended up calling sprint and they sent out a 2.5 unit which has been more reliable, if not perfect. If we run into this with the new unit a quick switch to airplane mode and back again usually fixes it and if not then a phone reboot does. While your way this not the most reliable I think it's definitely have something to do with the note. Be sure to call Sprint so they are more likely to address it.
Click to expand...
Click to collapse
I have an Airave 2.5. Sorry, I should add that to the OP.

Here's an update. I called sprint and told t change support about the problem. They ran through the usual steps like update profile, prl, and a factory reset. They made sure the provisioning was okay on their end and it was. Since I have TEP, they decided to ship me a new or refurbished Note 2. Let's see how that one goes.

DarkManX4lf said:
Here's an update. I called sprint and told t change support about the problem. They ran through the usual steps like update profile, prl, and a factory reset. They made sure the provisioning was okay on their end and it was. Since I have TEP, they decided to ship me a new or refurbished Note 2. Let's see how that one goes.
Click to expand...
Click to collapse
How did it go?
I think I am on the same boat. I have a brand new airave 2.5+. My GN2 only connected to it twice, after lengthy updating PRL, profile, etc. I can't make it connect normally. Wife's iphone 4s connect OK. I was told because a tower (not very strong signal) is preferred, my phone doesn't connect to airave. I think it is a bug but don't find a solution. I search this forum and found people have similar issue for GN3. I tried PRL 51097 but no luck. BTW, I am on PRL 2011 now.

Can someone post PRL 2011? I made some progress on PRL 55016 but my phone has 2011. I don't know how to read it out, nor do I have the MSL.
---------- Post added at 11:19 AM ---------- Previous post was at 10:22 AM ----------
Does anyone understand why on earth my phone reconnect to cell tower right after I hang up a call? The phone was connected to airave before and during the call (according to the signal strength, unless I was fooled).

It wasn't prl. It was my Note 2. At the time Sprint sent me a new Note 2 and it worked fine.

Error 34 Network issues

I've can only send texts periodically. But most of the time I get Error code 34
When I'm roaming on Verizon (in Austin, Tx) I have no problem ever sending texts, but when I'm on the sprint network most of the time doesn't work. I haven't been able to narrow down when it's exactly happening.
Here are the details when I'm in the zip code 78759
1. Shows 5 bars of service. I have ran ##Debug# and can see that I'm on PN 80
2. I attempt to send text.
3. While the text is pending, the service slowly goes down to 0 and fails with error code 34,
4. It comes back in roaming. (the time stamp is much later because I had turned roaming off during the test. I had to go back in and enable it). I dial *99 and it tells me that I'm on the Verizon Network.
5. I resend the text and it's works fine.
I have a thread over on sprint's forum. It's the first google link when you search for error code 34, I'm DanT0007
I have factory reset the phone 6 times (every time I've spoken with a Sprint Rep) and replaced the entire phone once.
When my phone is sitting 2 inches from another Sprint Samsung Galaxy S3, mine shows itself going in and out of roaming, whereas his stays stead at 5 bars and he can send text's just fine. We compare PN's in ##debug# and he is on PN 80 the whole time. I go from PN 80 to roaming and fail to send the text.
This has been going on since I purchased the SGS3, 6 months ago. Previously I had the SGS1 and I no problems with it whatsoever (beyond known issues with the gps)
The problem seems to get worse when I'm indoors. When I'm outdoors, I can get amazing reception. Sprint says that they don't guarantee their phones for indoor use, but it doesn't seem to matter how thick the walls are. If I'm inside, I get crappy signal.
Are there more troubleshooting steps I can perform? Has anyone else seen this issue?

Hmm, not guaranteeing anything, but you can try forcing hands-free activation (make sure you're connected to wifi).
Go to the dialer and put in ##72786#. Then wait for you device to be reconfigured and check whether there are still issues.
If that does NOT, it's likely to be a hardware problem. I have 3 Sprint S3s in my housr and all of them get practically the same reception whether inside or out (comparing dbM).

check to see if they are working on the towers nearby, if they are part of Network Vision, or having capacity upgrades. I consistently have the same issue with my GS3, and had the same issue with my iPhone 4s in the same area because they have been working on our tower here.

CNexus said:
Hmm, not guaranteeing anything, but you can try forcing hands-free activation (make sure you're connected to wifi).
Go to the dialer and put in ##72786#. Then wait for you device to be reconfigured and check whether there are still issues.
If that does NOT, it's likely to be a hardware problem. I have 3 Sprint S3s in my housr and all of them get practically the same reception whether inside or out (comparing dbM).
Click to expand...
Click to collapse
I tried that and it seemed to work for about 3 or 4 texts, but I think that was probably just conicidence. Like I said, it sometimes will work.
Major_Nate said:
check to see if they are working on the towers nearby, if they are part of Network Vision, or having capacity upgrades. I consistently have the same issue with my GS3, and had the same issue with my iPhone 4s in the same area because they have been working on our tower here.
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I have talked to 5 Sprint rep's and one of them said they have been working on the tower in my area for 6 months (which is how long this has been happening) all other reps say that's not true. I think she just wanted to get me off the line. Which is ok, since she didn't sound very intelligent anyway.

davet111 said:
I tried that and it seemed to work for about 3 or 4 texts, but I think that was probably just conicidence. Like I said, it sometimes will work.
I have talked to 5 Sprint rep's and one of them said they have been working on the tower in my area for 6 months (which is how long this has been happening) all other reps say that's not true. I think she just wanted to get me off the line. Which is ok, since she didn't sound very intelligent anyway.
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Is there anyway to quickly transfer service between the two SGS3s? or would I have to call in to sprint?
I also still have my old samsung galaxy s1, would I have to call in to sprint to transfer service back and forth?

davet111 said:
Is there anyway to quickly transfer service between the two SGS3s? or would I have to call in to sprint?
I also still have my old samsung galaxy s1, would I have to call in to sprint to transfer service back and forth?
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Have you checked to make sure your mobile networks is set to LTE / CDMA ? Have you checked if your Roaming network is set to Automatic, instead of Sprint only ? Have you checked the Roaming Guard settings ? Also the Roaming settings ?
To answer your question, you can transfer service between devices online. But I always call Sprint, just in case they have to do something else on their end.

prboy1969 said:
Have you checked to make sure your mobile networks is set to LTE / CDMA ? Have you checked if your Roaming network is set to Automatic, instead of Sprint only ? Have you checked the Roaming Guard settings ? Also the Roaming settings ?
To answer your question, you can transfer service between devices online. But I always call Sprint, just in case they have to do something else on their end.
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LTE/CDMA - Yes
Roaming - Automatic
Roaming Guard Off
I should reiterate that when I'm roaming (on verizon) it ALWAYS works. Since this is the case, I find it very hard to believe that it is a problem with my phone.
I should also say that it never seems to work on PN 80. Sometimes I'll try to send a text on PN 80, it'll go from 5 bars to 0 bars, then come jump to another tower (like 242) and it will then work just fine.
So, you'd think that tower 80 is the problem...but I have checked with two other people in the same building as me, with sprint service and samsung galaxy s3's and they can send texts just fine on tower 80.
It's almost like my phone is being denied from connecting to tower 80. I will try switching my phone back to my old one tonight or tomorrow.

When you called Sprint, did you have them reset the Data on your Device ? If not you may want to give that a try.

prboy1969 said:
When you called Sprint, did you have them reset the Data on your Device ? If not you may want to give that a try.
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They told me they completely removed me and re-added me from their system. I assume this "reset" everything, but if that's an incorrect assumption, I can call back.

davet111 said:
They told me they completely removed me and re-added me from their system. I assume this "reset" everything, but if that's an incorrect assumption, I can call back.
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Yes that would reset everything. The strange thing is doing a complete data reset like that on their end, should have resolced the issue. Did they check to make sure your account has no limitations? You said you already returned one device. Why was that?
TEAM MiK
MikROMs Since 3/13/11

prboy1969 said:
Yes that would reset everything. The strange thing is doing a complete data reset like that on their end, should have resolced the issue. Did they check to make sure your account has no limitations? You said you already returned one device. Why was that?
TEAM MiK
MikROMs Since 3/13/11
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The rep said there are no limitations. I returned the original device for this same issue.
I just called sprint and had them revert the service to my old phone, the samsung Epic, which worked fine for 2.5 years. Now that one fails to send texts 50% of the time. I never had problems before.
Yet still, the technicians conclusion was that it is a problem with my Galaxy S3.
When I force a PRL that uses verizon's towers, I have never had a text message fail to send. It seems to me that it's a problem with my account.

davet111 said:
The rep said there are no limitations. I returned the original device for this same issue.
I just called sprint and had them revert the service to my old phone, the samsung Epic, which worked fine for 2.5 years. Now that one fails to send texts 50% of the time. I never had problems before.
Yet still, the technicians conclusion was that it is a problem with my Galaxy S3.
When I force a PRL that uses verizon's towers, I have never had a text message fail to send. It seems to me that it's a problem with my account.
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I think I figured it out. I work in a tech company that does RF stuff. There is a small radius around a particular device that must be communicating on the same frequency of the tower I'm trying to connect to. The phone must go into some kind of mode where it keeps jumping from towers, so when I go to my friends area (50 ft away) my phone is still jumping from tower to tower. So it still fails, whereas his succeeds.
Today, I had him bring his phone over to my area, and sure enough, it failed when he was connected to tower 80. I'll try to update as I know more.

That's very interesting. Please keep us posted as to if that was definitely the issue.

Have you tried using APN Backup and Restore and reconfiguring your APN to be used on all towers?
I've had messaging problems on my E4GT and now with the new apn.xml i installed
I can do both messaging and MMS on either TW JB or AOSP.