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Just need to cents from those who have TP2. I got my phone from Telus (Canada) and couldn't have been more happy with the phone..............except. I get home and have little to no reception? I went from the Mike network to PCS. Two of my kids have cheap phones on telus and get at least one bar and most of the time 2-3 bars in our house.
On my Mike I was getting full bars all the time. On the TP2 I was getting 0-1 bars?????? Standing beside my daughter, she was getting 3 bars and I was getting only 1? In the first two days I was missing calls. They would go to my voice mail even with the phone on. I called my cell from my home and the first 3 calls went to voice mail before the 4th went thru!! I went back to the store and they showed me how to do a tower release and then tower upgrade. It didn't help. The second time back to the store they tried to get me to exchange it for a blackberry. Side by side the blackberry was getting 2 more bars than my TP2? They got another new TP2 out and the reception was the same on it as mine! So it wasn't just my phone. With telus you have 48 hours to cancel your contract so I returned it.
Has anyone else had similar issues.
I have considered purchasing an unlocked TP2 and use it on the rogers network as my friend gets 3-4 bars in my house but again will the TP2 still only get 0-1 bars on rogers as well?
Any suggestions would be great.
P.S. In the short time I had the phone I was extremely pleased. Would love to try the touch diamond 2, but would have to ensure the reception before purchasing.
Thanks
There are actually threads on this and it's a mixed bag. Some people complain that they have poor reception and others say that they have good reception. And just like you the ones with poor reception compare it to other phones. But the same with those that say they have good reception. If I remember correctly one guy said he actually had more bars than on a sony experia and a blackberry.
It may just have to do with the Radio rom and could possibly be fixed by flashing the radio. Can't be certain though.
How do you do a tower release and then tower upgrade?
leanne said:
How do you do a tower release and then tower upgrade?
Click to expand...
Click to collapse
Yeah! First time hearing about that.
In my house I get 2 bars tops and sometimes 3 all this on 3G. Here and there I see 1 bar but that doesn't last. 3 bars on 3G runs just as fast as my WIFI in my house. Well it seems like it to me, but I would have to do a test. When I was using my Blackberry 8900 which is EDGE. I got 2-3 bars on that, but the connection (NET) was so slow in my house! Good thing I have WIFI when it comes to using the net on the BB in the house. Calls were fine so that wasn't a problem at all.
That's the worse when you have bad reception in the house! The place where you spend most of your time.
my g1 which is on WCDMA only gets 2 bars
while my TP 2 has 1 bar
luckily the TP 2 has excellent wifi reception with my home router..
so i cant complain
leanne said:
How do you do a tower release and then tower upgrade?
Click to expand...
Click to collapse
The Telus rep told me that when cell phones have more than one tower in range, the phone will drop the weakest signal and connect to the strongest one. She said that sometimes phones won't release until the signal it is on becomes to weak to receive then it drops it to search for another signal.
I don't have the instructions with me right now, but any telus rep should be able to tell you how to do it.
I think ????? it was *22803, listen to message, then 1, listen to message, then 2, then wait for confirmation.
I will post back when I find the instructions.
solsearch said:
It may just have to do with the Radio rom and could possibly be fixed by flashing the radio. Can't be certain though.
Click to expand...
Click to collapse
I was nervous about flashing a new rom in the event I had to return it. Guess I should have searched the forum more as I loved the phone, but couldn't live with missing calls while at home. I tried to have "call forward on not answered" put on my account but I was told that option was only available on business accounts and also it wasn't available in Ontario. I tried calling customer support a couple of times hoping to get someone who know how to get me that option with any luck.
if this is of any help; within the last 5 years I've used the Dash 1 (S620) the Dash 2 (S630), Wing (P4350) and now the TP2.
For my specific, the TP2 is equal to (or slightly better) than those past phones in the reception catagory.
I was going to post this in the EVO Shift 4G thread, but since the EVO 4G thread gets more exposure, I decided to post it here.
The power port on my EVO 4G was failing, and began the process (arguing) with Sprint to get it replaced. The EVO was on back order, and they offered me the EVO Shift as a replacement. A few friends of mine have the Shift, and I was impressed with it, so I took the Shift as a replacement.
Well, I live out in the sticks where reception varies by sneezing, but every Sprint phone I have had here (Intercept, Transform, Moment, Hero, EVO, Epic), and I've always gotten 2 to 3 bars of 3G reception, without roaming whatsoever.
When I received my Shift and activated it, I quickly discovered that all my experiences with reception on other Sprint phones were vastly different than now. My phone always enters roaming, loses reception entirely, messages fail to send and calls are dropped. So I grabbed my Shift and took it into the Sprint store, which sent me to another Sprint store to have it run through "diagnostic computers," and when I arrived there, they had no idea what the other store was talking about.
In the end, they just said the antenna is worse than the EVO, my phone isn't defective, I just live in an area with **** for reception.
So XDA, I come to you for advice. I'm tired of network failure pop ups and **** like that. What can I do to improve reception? Anything? Is there something I can purchase to boost my signal?
Thanks guys.
If you have highspeed internet you can threaten to cancel until they give you an airrave... it helps but they arent without their issues either. I had one and it caused a lot of text issues, and people calling in couldnt call me all the time, had to try 2 or 3 times. But it was better than no service at all
sent from my supersonic evo .:CM7:.
infallibleapex said:
If you have highspeed internet you can threaten to cancel until they give you an airrave... it helps but they arent without their issues either. I had one and it caused a lot of text issues, and people calling in couldnt call me all the time, had to try 2 or 3 times. But it was better than no service at all
sent from my supersonic evo .:CM7:.
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Click to collapse
Thanks for the quick response. I found out my friend has one he doesn't need anymore since he moved to an area with better service, so I'm getting one. I think I could deal with minor issues, but the ones I deal with are every few minutes.
or you can get verizon. LOL!
Yea, aside from getting a different model, the ONLY way to increase signal is with an airave.
You said your friend has one, I would get the serial numbers off it, and any other numbers on the back. You will need to call sprint and have it activated on your account first, otherwise it may not work, or it may charge your friend for use.
Hey guys I'm completely new here as a member. But over the past month or two I've been reading on XDA to see Q & A's about the Galaxy Nexus.
So I bought this phone on launch day after going through massive hell to be able to even purchase one. Long story short went to 3 different stores back and forth and at the end of the night, GOT ONE.
I've been having the huge signal issues with the phone like everyone else since Day 1. The issues with the 3G/4G switching off, extremely poor reception, stuck on 2G (calls/text only) and a lot of times, not having a signal at all!
So after looking on the forum, I decided I'd wait it out and not root my phone/update to 4.0.3/update radios, etc. I've also talked to Verizon Reps over the phone and they wouldn't really help me out. I've gotten so frustrated with the phone that I almost wanted to return it and get a Rezound or Razr JUST to be able to have a 4G signal.
YESTERDAY THOUGH, I spoke to a 2nd Level Tech Support person and we went through all the steps the 1st Level Tech did and what not to make sure I had my Data Connection on, battery pull, LTE/CDMA on and not CDMA only, etc. you get the point. One of the other things she told me to do was to make sure in the Mobile Network Settings that Data Roaming was checked. I told her that it wasn't because it said that I will incur charges and what not. She told me as long as I'm in the United States, with it checked, I won't receive any extra charges. It's only if you leave the United States to a different country.
I asked her why should it be checked out of curiosity and she said that by having it checked, it searches for any and all towers around you instead of trying to be locked on one or something like that. So I did that. After, she told me it probably won't work to get 4G signal yet because of the LTE Power Outage that was going on the same time I was on the phone with her.
Well later last night the LTE Power Outage was fixed and starting last night I started seeing 3-4 Bars or -82 to -96 dBm continuously. Well waking up this morning for work and throughout the entire day today, I've been getting a consistent 4G signal (with 3G coming on for 3-5 minutes about two times, then back to 4G) My speedtest results were great. Getting 16-23 mbps with my 4G signal in Orange County, California (Piggy backing off of LA).
Now I have no idea if it was 3 things. The Power Outage coming back on fixed it, the new extended battery fixed it (haha joking) or the fact that I turned on Data Roaming fixed it by connecting to all towers near me. Either way I've been completely happy since last night and all day today with it working. I literally lost signal once and it was for a good 5 seconds lol then went back to 4G.
Has anyone else turned on their Data Roaming or has seen their signal start to work after the LTE Outage? Let me know. Because I know that I didn't update the software to 4.0.3 or any other software update on it.
Thanks everyone and I hope all the Nexus phones' signals get fixed soon!!! This phone is completely amazing but without signal, it's like a paperweight.
Having to turn on data roaming to increase signal seems like bollocks to me. It would be interesting to try turning it off and check if you see any difference, now that the shortage is over.
Thanks for sharing, anyway
Yeah I'm not sure what fixed my phone but its now fixed. I'm getting full bars of 4G as I'm typing this. Did you check the Roaming Data and did a soft reset to see if that worked?
Sent from my Galaxy Nexus using XDA App
so wouldn't "roaming" mean that if you're in an area where verizon's towers aren't sending out a good signal, you'll pick up on sprint's towers if they're stronger?...
I believe so. Or something close to that. The rep said that I would only get roaming charges if I go out of the US with the Roaming check marked.
She's the one that told me I should get a better signal with Roaming check marked in. Then after the outage 2 days ago, that night, my signal was working and I was getting a constant 4G signal with good strength.
Sent from my Galaxy Nexus using XDA App
Gonna try this, thanks for the heads up.
Sent from my Galaxy Nexus using XDA App
Just turned this on at work and went from one bar of 4G to three. Don't know if it is a fluke or placebo, but a difference.
Edit: Maybe I spoke too soon. Back down to one. I'll wait til I get outside. Don't have the strongest signal in this building anyway.
Sent from my Galaxy Nexus using XDA App
@OP where in orange county?? I live in HB.. my signal is not that great there.. but in Irvine its full bars.. I never really had an issue to my knowledge at least.. may give your method a try at home to see if my sig improves.
I live in Garden Grove and Anaheim. But I'm constantly traveling throughout OC on an ambulance for work from Whittier all the way to San Clemente. So my signal ranges.
Funny you say that because I usually get horrible signal in Irvine on the 5 or 405 freeway. Haha.
Yeah I would try the roaming checked. Do a sim pull, battery pull, and see if it works. I assume that's what worked for me.
Sent from my Galaxy Nexus using XDA App
My gsiii for some odd reason loses 4G and sometimes even service. Last night when i was on a call, it dropped and the signal reflected that i was running on edge then it switched to someting that said "G." I looked at my brother's siii and he was also on edge. So i tried putting it on airplane mode however it would not go through. It's as if i never pressed anything. So i had to restart the phone and it was on airplane mode, so i took it off then about a minute and a half later i got 4G back. Today when i was browsing the web, i randomly lost 4G again but this time i continued to have signal just no data. About a minute later I got it back. About a minute later i lost it again and regained it about a minute later. I havent noticed anything else about the phone and ive had it for about a week and last night was the first time that i restarted it. Any ideas? Has anyone else experienced this? Thanks!
I'm also having the same problem it just happened to me today also and happened the other day when I restarted phone it did nothing then I did airplane mode that didn't do anything so I clicked the enable packet data off then on an item came back in hoping it's not going to be a hardware problem cause I've dropped calls for no reason and had no service or bars were showing but had no edge 4G etc
Sent from my SGH-T999 using xda app-developers app
ballenone said:
I'm also having the same problem it just happened to me today also and happened the other day when I restarted phone it did nothing then I did airplane mode that didn't do anything so I clicked the enable packet data off then on an item came back in hoping it's not going to be a hardware problem cause I've dropped calls for no reason and had no service or bars were showing but had no edge 4G etc
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Yeah it's really weird, when I was using mt4g, it would do that randomly as well, I'm not sure if it's a phone or a network issue. Anyone else experiencing this random drop in data?
Same here I think it's a common issue with tmobile devices.
Sent from my SGH-T999 using xda premium
I think is just the network it had happened to me but while driving some place and Idk if is the coverage but other then that I do see going from h+ and 3g, I have a custom theme install
Sent from my SGH-T999 using Tapatalk 2
I just moved from Sprint to Tmo and I'm getting the same on my S3. It would look like i have good 4g coverage with 3 bars then all of a sudden it goes to Edge. So I have to wait for it to go back to 4g to start surfing. Edge is like 15kbps for me which is not even modem speed which is 56k. If I accidentally start surfing on Edge it seems to wanna stick to Edge until I close whats using data then it will eventually go to 4g. But when I get 4g its awesome and I get over between 6meg to 12 but only 40% of the time. I called Tmo and they said I have great 4g coverage where I'm at....ya sure.
aznmode said:
I just moved from Sprint to Tmo and I'm getting the same on my S3. It would look like i have good 4g coverage with 3 bars then all of a sudden it goes to Edge. So I have to wait for it to go back to 4g to start surfing. Edge is like 15kbps for me which is not even modem speed which is 56k. If I accidentally start surfing on Edge it seems to wanna stick to Edge until I close whats using data then it will eventually go to 4g. But when I get 4g its awesome and I get over between 6meg to 12 but only 40% of the time. I called Tmo and they said I have great 4g coverage where I'm at....ya sure.
Click to expand...
Click to collapse
Ha ha tell them to give you credit Lmao
Sent from my SGH-T999 using Tapatalk 2
It's them rebooting equipment due to all the upgrades they're adding.
Sent from my MyTouch 4g
hedjemunkee said:
It's them rebooting equipment due to all the upgrades they're adding.
Sent from my MyTouch 4g
Click to expand...
Click to collapse
This is very good for a lot of reasons!! Can't wait.
Sent from my SGH-T999 using Tapatalk 2
I just checked settings... battery... cell standby... 45 percent without signal.... anyone else check those stats? I got people telling me they called but no record on my phone
cwalker0906 said:
I just checked settings... battery... cell standby... 45 percent without signal.... anyone else check those stats? I got people telling me they called but no record on my phone
Click to expand...
Click to collapse
I've only experienced outright loss of signal once, which was last night. So far nothing else has happened really. It was just odd that my phone won't even go into airplane mode until I rebooted the device.
Same thing happened to me. I was actually quite worried and about to send my phone back. Everything seems to be working okay now. No issues.
Sent from my SGH-T999 using Tapatalk 2
this has driven me mad for the past few days. recently I upgraded to a S3 and my dad got a S 4G (which was released 2 years ago). while we were in Costco, my S3 randomly switched to Edge while the S 4G has 4G all the time. ALso we were on vacation to San Francisco so I could experience "Tmo largest 4G network." While we were in a hotel in Fremont, my S3 again switched to Edge and back to 4G randomly while the S 4G had 4G. also the signal is not stable at all. sometimes(1 or 2 times) it even dropped to zero bar. SOMETHING wrong with samsung phones. I read somewhere someone had this issue with the S2 also. I can live with the HSPA+ for 2 years, but hey dont give me random Edge like that
I plan to go exchange for a new phone at Costco... probably a new S3 to see if the issue still exists...
K12123 said:
My gsiii for some odd reason loses 4G and sometimes even service. Last night when i was on a call, it dropped and the signal reflected that i was running on edge then it switched to someting that said "G." I looked at my brother's siii and he was also on edge. So i tried putting it on airplane mode however it would not go through. It's as if i never pressed anything. So i had to restart the phone and it was on airplane mode, so i took it off then about a minute and a half later i got 4G back. Today when i was browsing the web, i randomly lost 4G again but this time i continued to have signal just no data. About a minute later I got it back. About a minute later i lost it again and regained it about a minute later. I havent noticed anything else about the phone and ive had it for about a week and last night was the first time that i restarted it. Any ideas? Has anyone else experienced this? Thanks!
Click to expand...
Click to collapse
T-Mobile's 4G network works in a interesting way (do all HSPA+ networks work this way?). They idle in UMTS mode (3G) until there is network activity, and then switch to HSPA+ (4G) mode. The network changing is an automatic thing does to save battery life ("Cellular standby" is often the largest battery drains).
Ever use an AOSP-based ROM (i.e. Cyanogenmod)? You'll sometimes see the network indicator in the status bar switch between 3G to H+ to 4G, etc as you use it. Stock T-Mobile ROMs are hard-coded to always say "4G", but if you go to Settings → About phone → Status, you can watch the network type there change as well as the phone does anything over the cellular network.
You should never be dropping to GPRS or EDGE. Perhaps the mechanism described is defective on your phone?
Happened again today. Had signal but no 4G, not even Edge, just bars. i think it happens whenever the signals low. Thoughts?
I'm having the same issue at my work place. I'm getting Edge (50-80%) more often at my desk, when previously with my SGS2 it stayed at 4G all the time. Checking Cellstandby I am getting 31% time without signal.
Is there a setting to force 4g connection?
My office is in Cupertino, CA and reception is not bad in general, but there are a few locations with 4G dead spots.
I'll check my reception again at home (Santa Clara, CA). I can do a side by side comparison with my SGS2 (now belongs to my wife).
On call with TMO right now, they are going to do a reset of the phone in their system, then I will need to do a reboot. Fingers X'd that things will improve.
BTW, what options do I have to get a replacement phone if I bought mine from Walmart? Do I need to send it in or can I do an instore exchange? Just got it on Sunday. Will I incur any fees if I returned the phone?
---
Reset didn't work. Passed on to level 2, there submitting a service request to check reception in the area. Need to follow-up on Friday if the reception is still bad. Since I'm in Cali I do have 30 days to return the phone.
I have similar reception issue but I dont lose signal completely. I will go from 4g(hspa+) to 3g to edge then it will switch back to 4g after 30secs-60secs. Quite annoying since I will be stationary and it will happen and it happens more when Im in a car. Never had this problem when I had the Nexus One.
sfsilicon said:
I'm having the same issue at my work place. I'm getting Edge (50-80%) more often at my desk, when previously with my SGS2 it stayed at 4G all the time. Checking Cellstandby I am getting 31% time without signal.
Is there a setting to force 4g connection?
My office is in Cupertino, CA and reception is not bad in general, but there are a few locations with 4G dead spots.
I'll check my reception again at home (Santa Clara, CA). I can do a side by side comparison with my SGS2 (now belongs to my wife).
On call with TMO right now, they are going to do a reset of the phone in their system, then I will need to do a reboot. Fingers X'd that things will improve.
BTW, what options do I have to get a replacement phone if I bought mine from Walmart? Do I need to send it in or can I do an instore exchange? Just got it on Sunday. Will I incur any fees if I returned the phone?
Click to expand...
Click to collapse
Question. With your s2 what happens if you're in an area without 4g? Do you get edge?
Sent from my SGH-T999 using Tapatalk 2
I am having the same issue. I had perfect 4g coverage all over my town, (I live in south texas). The problems started 2 days ago, when I lost all 4g coverage. I took out my sim card and placed it back in and the 4g logo came back on. But now I have been noticing that my cell signal will completely drop and then slowly come back up. This has happened several times. I also went to tmobile and changed my micro sim card and the issue remains. AND NOW I AM ON EDGE!!!!!
Has anyone been able to get a replacement and did it fix the problem?
Sent from my SPH-L710 using Tapatalk 2
Hey guys,
I have had a couple people complain that when I was talking with them with my Note 4, I was breaking up several times. I think I was home every time someone complained that I was breaking up.
This is my first phone ever with Verizon and so far the data signal has been flawless, always super fast. I am worried though that my radio signal on the phone isn't good, possibly a defective phone?
When I got into work this morning I left myself a 2 minute voicemail on my work phone and played it back to see if it was breaking up. I played it back and it was perfect.
Could my house just be a "bad spot" in the area? I'm in West Bend, about 30 minutes north of Milwaukee. My signal at home was about -101dbm and its about the same at work. If my signal/service is going to suck at home thats going to be pretty annoying.
Is there a number that I can call to update the towers? I know this helped on occasion when I still was with US Cellular.
PS. My wife got the exact same phone, I'll have to check to see what her signal strength is.
Thoughts?
thegipper said:
Hey guys,
Thoughts?
Click to expand...
Click to collapse
Hello, I've moved your thread to Q&A as it's pretty clearly a question.
Thanks.
Do you have a case of any kind on your phone? If so, which one.
No case on my phone. So my wife just called me from home who also has a white note 4 and sure enough, the call dropped twice from her. When she is in the living room, it appears to be fine (I called from my work land line phone) but if she moves into our kitchen, the call starts breaking up.
My brother said my voice was breaking up too when I called him yesterday, also from my kitchen.
This makes it sound like its not the phone, but the signal in my area. This is troubling to me because we are in a town of 30k+ just 20 miles north of Milwaukee. We have never had a single call issue with US cellular or straight talk.
What should I do at this point?
thegipper said:
No case on my phone. So my wife just called me from home who also has a white note 4 and sure enough, the call dropped twice from her. When she is in the living room, it appears to be fine (I called from my work land line phone) but if she moves into our kitchen, the call starts breaking up.
My brother said my voice was breaking up too when I called him yesterday, also from my kitchen.
This makes it sound like its not the phone, but the signal in my area. This is troubling to me because we are in a town of 30k+ just 20 miles north of Milwaukee. We have never had a single call issue with US cellular or straight talk.
What should I do at this point?
Click to expand...
Click to collapse
When I first joined with Verizon, I was having a lot of issue with poor signal and dropped calls. I called them to complain, and they told me that I could either get out of my contract, or they'd give me a network extender. Because at home was the only place where I was having issues with the service, I opted for the network extender. The one that they gave me was refurbished, but it has worked fine for over two years.
Your mileage may vary, but calling them to complain is definitely worth a try.
usmaak said:
When I first joined with Verizon, I was having a lot of issue with poor signal and dropped calls. I called them to complain, and they told me that I could either get out of my contract, or they'd give me a network extender. Because at home was the only place where I was having issues with the service, I opted for the network extender. The one that they gave me was refurbished, but it has worked fine for over two years.
Your mileage may vary, but calling them to complain is definitely worth a try.
Click to expand...
Click to collapse
That's exactly what I did. I told them that my 14 days is almost up and I want them to make a note on my account that if my signal doesn't improve at home, then I can cancel my service.
She did bring up a network extender but I said there is no way I'm paying for that. If they would be willing to give me one to use at home I would be ok with that.
So far I'm not happy with Verizon's coverage, which is funny, because that is what they are known for.
We have never had a single call reception issue when we had US cellular and Straight talk.
grr...
thegipper said:
That's exactly what I did. I told them that my 14 days is almost up and I want them to make a note on my account that if my signal doesn't improve at home, then I can cancel my service.
She did bring up a network extender but I said there is no way I'm paying for that. If they would be willing to give me one to use at home I would be ok with that.
So far I'm not happy with Verizon's coverage, which is funny, because that is what they are known for.
We have never had a single call reception issue when we had US cellular and Straight talk.
grr...
Click to expand...
Click to collapse
So they didn't give you the extender? They were very accommodating a couple of years ago when I called. They acted like they actually wanted to keep me. They were going to let me cancel AND keep the two S3s that I had just gotten. Before that, I had Sprint, and I'd have gone to two tin cans and string before I'd have spent another day with Sprint.
I used to live in Illinois, and aside from the area right near my house, the signal was pretty good. I'm in Colorado now, and Verizon out here is an entirely different story. LTE is a joke where I live. I get a decent signal, but download speeds are sometimes worse than 3g. There are only four communities out here with XLTE. I was considering going to TMob or ATT, so I asked some of my neighbors. They all said to stick with Verizon, so here I am.
They are going to have technical support first check the towers or something to that extent. She started a ticket for my complaint and are going to get back to me within 24-48 hours. If it doesn't improve, then we are going to talk about an extender. So far the only reception issues that I appear to be having is in my house.
Whats weird is the signal strength is the same at home as it is at work. I called my land line from my cell phone at work and left a 3 minute message of me babbling and not once did it ever break up. If the strength is the same, why is it cutting in and out and dropping calls at home?
Hopefully they can resolve this. They are going to give me an extender for free or I'm dropping them.
Sounds like a problem tower, or a tower that's too far away. Or a tower that's overly congested.
Well I hope they can fix it. Kind of ridiculous that I can't get a reliable signal in my own house in a town of 30k people.
Signal on mine is a little better than the S4. Call and text range is great.
I am happy with the signal overall.
I have noticed that people tend to not hear me at all when I have a call open to them
Alot of the times as I'm talking the opposite side keeps talking back words like "Hello, hello.. are you still there?" and all the while I can hear them perfectly. I swapped my Note 4 for a new one at the store and for a while I was good until today the samw thing happened again. Im beginning to worry that the antenna reception on this phone is not as good my old Galaxy S4.
Really hope it is just a software problem that can be corrected. I live in Finland and I have a non branded and non sim-locked Samsung Galaxy Note 4.