Man, i am sooo royally pissed off. ill try to shorten this story on what happened. Ok. im on the internet earlier in the day with no problem. then a storm rolled thru here and seemed to knock out my data service. i couldnt connect to internet at all. In WM and in Android. i was booting into Android when i realized data had went out. after doing all i could do, wit no success, i called customer service.
they kept sending me in damn circles, asking questions that has nuthn to do with the problem. so after goin in circles and talkin to this person and that person, they finally realize that they r stupid and transfer me to a tech person. we trouble shoot. still no internet wrkn. damn.. so they said last resort is to take my sim card out and put it in another AT&T phone. this is to determine if its a service problem or a device problem. well i put my sim card in my girl phone and it loads up her internet wit no prob. aint dat a beootch. ok. so the tech lady says its a device problem and transfer me to Warranty, since im still covered.
im like, how n da hell can it be a device problem. i was just using it fine. only thing wrong is my internet not connecting. my voice calls and txts wrks fine. nothing happened to this device in that short period of time to make me think the device broke somehow. Anyways, they said they going to send me a "refurbished" phone and she read the conditions. REDDDD FLAGGGG...lol u shoulda seen the look on my face. lmao she started askin me all sorts of questions like did i drop the phone, any scratches, any water damage, had me check water marker..lol..
i was getting worried they gonna find a reason to void me. i said i had some light scratches/abrasions. she saiD, ONCE I SEND MY PHONE BACK IN, IF ITS DETERMINED THAT I VOIDED MY WARRANTY BY DEEP SCRATCHES OR WHATEVER, THEY GONNA CHARGE MY ACCOUNT $370. DAMNNNN and for a damn refurbished phone at that...i was soooo mad...im like ok...send me da damn thing then. priority mail . 2 days at most. once i get that send my phone in. ok..thats done and we hang up.
Now im worried from scratches and from all the tweaks ive done to this phone. i easily have plenty of reasons they could try to void me. i have wayy too many system tweaks and Android, which they would discover. i cannot afford some b.s. processing charge of $370, if its determined i voided warranty. she said deep knicks or scratches would void it. im like for dat damn much, id rather juss buy a new phone. not pay that much for a refurb one..lmfao
ok...so im thinkn n still pissed my internet not wrkn. I really start thinkn. i remembered i had the high speed internet tweak(hspda) enabled on windows mobile. and guess what......
After i disabled it, soft reset, and started back up, NOW MY (!()_ing internet is wrkn. after all these hours and talkin with customer service and techs. i cant believe da ish..lol i think something messed up my tweak. so disabling it puts my phone back to standard 3g. which in turn allows my internet to wrk properly again...FIGURESS.
now i gotta call these damn people back and stop the refurb phone from being shipped. they not gonna get me for all that $$$ i juss had a really bad feeling when she said i had to send my phone in..
srry if this seems long as hell, i had to vent....i was soooooooo pissed off. this is my only internet connection at the moment. whether its mobile or im tethering. she slmost got me on dat one..lol she was like what u say, u tether? im like , oh lord, i done let the beans out now..lmao so now im bout to get off this net n call the people back and tell them to cancel it. I WAS THE TECH PERSON TO FIGURE OUT THE PROBLEM IN THE END. i juss wished i wouldve thought to disable the high speed tweak first. i didnt think that mattered cuz it wrkd perfectly b4. those tech people at at&t dont know jack squat..lol
man...im tired...thnk u for reading/listening. i had to vent. problem amd situation SOLVED BY ME IN THE END. now im off to callin them back to cancel that package they gonna send.. AT&T, u not gonna het me for almost $400..lol ****..id buy an ipad or some tablet for that..lol goodnight people, if im not too tired, ya might catch me on Android finally. dayuumm. i was supposed to be booted in Androidd since like 5p.m. or so. its now 12:06a.m. godaaaayyuuummm im like 7hrs late..lmao better late than never.
I feel you man. Here is my story with ****-T&T:
http://forum.xda-developers.com/showthread.php?t=693971
I hope they don't hassle me if I decide to get my Tilt replaced through insurance. It's old and dinged up and custom romed.
Re: I just went thru some Royal b.s. wit at&t customer service/tech/warranty. all 3
I feel you man. Here is my story with ****-T&T:
http://forum.xda-developers.com/showthread.php?t=693971
I hope they don't hassle me if I decide to get my Tilt replaced through insurance. It's old and dinged up and custom romed.
Click to expand...
Click to collapse
YOU definitely need to put stock rom bck in. A Custom rom or flashed device is a guareenteed void. They be trying to look for anything to void. That's messed up.
-------------------------------------
Sent from my AOSP on XDANDROID MSM
AT&T...ha, I got lots of bad stories with their 611 that I should write a book with them!
Did I felt it was fair for them to replace my Treo 600 with a brand new 650? Sure, please do, no complain! Did I felt it was fair for them to replace Treo 680 I bought without contract with a refur one? I was pissed. Was I any happy when they replaced my Tilt with another Refur one that I once again bought it at full retail? Grrr...what's the point? No need to kill any more brain cell since that's how they have been for years and the last refur I got didn't look anything like a refur anyway. Gosh, I missed those days when you could walk into a Co Owned store and get a brand new replacement phone and be on your way!
They asked me the same questions about dropping the phone and etc. They told me they'd charge me if they found out I caused the phone to go nuts. Did I dropped my phone, yes. Was it the main cause for the phone to go nuts? I doubt since the time I dropped the phone to the date I needed any kind of replacement was like months apart. I did clean the phone up real good and hard reset it back to its default stage, but that was all that I did. As long as the water damage label didn't change colour, I'd think you should be fine. Droid wasn't out back in the day when I was using Treo or the Tilt, but I did had a lots of apps installed on them and I did used regedit on the Tilt, but they never charged me a bit.
I am glad your internet is back...a few tricks I learned with AT&T 611 is you gotta stand your ground. If they say it's the handset issue but you are getting phone calls and texts thru...guess what, call that a Network Issue and make them work it back. Yours was probably just the tower didn't agree with your phone after the storm and somehow both found their way to work back together. All these years with AT&T, I had signal issue right by my house. I live right next to the city hall and police station. Everytime I call them, instead of telling me they need a Tower by my house, they tried to tell me I had no signal around my house were (yes, WERE) because ...
I live next to the police station, handset issue, my respond was no, if I drive to the other side of the police station but stay within the same distance, I'd have full bar, so don't blame it to the police radio, own up to your network sucks around my house.
Old SIM card. I went to the store and got my SIM replace, called 611 on my way home...heehee, call dropped right when I got near my house.
Using the $15 internet plan on the Tilt. how is that gonna affect my phone call? You wanna tell me I need the darn internet in order to make phone calls? And how come my Tilt runs on HSDPA when I stand in just about anywhere in Downtown Los Angeles? Don't tell me it's a data plan issue, build a tower around here!
phone didn't get update because it stayed on all the time, so turn off your phone, take the battery out for about 10 mins and it should fix the problem. Er...correct me if if I am wrong, ok? I am supposed to turn off my phone every now and then so it can update itself? (Yes) Um...so you telling me my phone would update itself if I were to shut it down and take the battery out? (yes) I am sorry, you gonna have to explain to me a bit more cause I'd imagine electronic stop working the moment when the power source disappear! So you telling me your computer would update itself if you shut it off tonight when you leave even if AT&T IT Dept told you not to? (Err...sir, I am gonna have to transfer you to the tech dept to troubleshot your phone) LOL I thought so!
The material of the house I am in. Hey numb nut (on the inside!) Didn't I just told you I have problems making phone calls within two blocks from my house? I think that's a clue that I have problems even OUTSIDE OF MY HOUSE SINCE MY HOUSE IS NOT AS BIG AS TWO CITY BLOCKS!
handset issue. Really? Funny, I had stick my SIM Card into Treo 650, 680, Blackjack, Old LG AT&T locked phone (Green Screen!!!), unlocked quad bands, unlocked tri bands and guess what? Same issue! Either can't make calls or drop calls or breaking up during calls! Build a tower!
my fingers were blocked the ant. Oh gosh, get me the manager!
Seriously, I had a lot of horrible stories with AT&T, I was with them ever since Pac Bell! I finally got to the point to say Fewest drop calls, yes, only if you can make the call first!
Don't let them blame you. If you run into the same kind of problem again, check other AT&T phones you can get your hands on. And if you can make calls and texts, chance for it being handset issue or SIM issue is slim to none, at least speaking from my experience.
Another little trick I learned was to call and flat out say I want to cancel my account. From all these years with them, they never once said "OK, done." They always always do their best to listen to my problems and then try to do something to make me stays. I had the "1st Incoming Minute" for free on every bill; Early Night and Wkend for free as long as I don't cancel; one free month; get to keep my $15 internet plan for as long as I keep my account open. Took me two weeks to actually cancel my account with them and during that two weeks, they even called me to follow up with my issue. When I finally left them, my bill was like 100 bucks a months with 1500 day time, 5000 night and weekend, over 15,000 (yes, you read that right) mins rolled over, first incoming mins free, early night and weekend for free, $15 internet plan on a Smartphone, free insurance...
Good luck with AT&T, just learn to laugh at the things they tell ya since even their tech dept thinks those over at the 611 are idiots! And if they already sent the refur out, I think you'd be fine if you call them first, get to a manager or supervisor and write down that person's name, get them to promise you are not going to be charge for that phone since you they know what they sent you by the IMEI number and send it back with that UPS or FedEx label. And if they end up charging ya, call them back and demand to talk to no one else but that one supervisor you spoke to.
SORRY for this rather long reply
y, i waseah, im feeling both of yall's story. i can definitely relate. lmao we had called them back last night to try to cancel, but they said already processed. so when we get the device they ship, either refuse package or ship it back to them. ok. plus we got them to refund the $12 dollar fee for using priority mail or fed ex.
this the Real kicker though, although i got internet wrkn again, somethin aint right. i can tell n feel it. now, i have the 3g symbol up there. i had to disable my hspda/hsupa to get internet wrkn. i got that high speed fix thru the tilt 2 Data fix. ok. now thats diabled, internet wrkn. should be no complaints, right? Nooooo thru various methods of testing the network speed, im not getting 3g speeds although it shows im on it or using it. i know by using opera mini or skyfire, i wont get true results. so i use opera mobile 10 and explorer. opera mobile shows me at a measley 57kbps....OMFG..what....it always at least showed me at edge speeds or greater b4. even when i boot into Android and use their speedtest.net app, same b.s. results. damn, i cant win..lol
So anyways, i start thinkn if that data fix is messing something up. so i uninstall it. soft reset. fire her back up. now, theoritically, it should be back to stock network settings or speed. i check the advanced connection settings and see it was back to stock. ok. i run more speed tests. i get the same results. i couldnt believe it. so i know it wasnt the data fix cab messing it up now. i reinstall it. enable the hspda/hsupa. then soft reset. internet will not wrk now with it enabled. i disable it, internet wrks, but at ****ty speeds. lol so i dont know what the hell the deal is. it shows the big 3g icon and little one above the bars but im not getting that speed. let me tell u, b4 yesterday, i was normally pulling anywhere from 1000+kbps to 3000kbps. thats 1 mb to 3mb download speeds. NOW, im only pulling like 57kbps or .57mb download speed. how the hell is that possible now. lol i even check other settings to make sure everything still the same. like in windows media, if u press menu, then options, it allows u to pick the connection speeds or whateva and some other things that have check boxes by them. its all still the same like i had it b4. so i dont know, Something definitely is not right. im at a loss for words and tired of stressn about this. if this dont get fixed soon, im pretty positive me n my woman gonna drop At&T like a bad habit. this dont make no sense. oh well, im glad to have intenet bck, even if sloww. any internet speeds is better than none..lol but im not gnna let this slide for to long. probaly in a few days or so, ima call them back and DEMAND they check the network. cuz although im getting internet and 3g symbol shows, it not a true reading. im at like dial up modem speeds..WHAT A CLASSIC FAIL FOR AT&T. now i have a horry story to tell...lmfao
its official....AT&T done dropped the ball n %$&^ed up. Im tethered to computer now. I went to speedtest.net to check my speed. Im using the google chrome browser. Do u know what it shows my download speed at?
0.03mb what part of the game is that? b4 yesterday, i had on avg. 1-3mb speeds. Now im at 0.03mb Thats not gonna cut it. Even here on this forum now, pages takin forever to load up. I am sooo not used to these slow ass speeds. I guess ive been spoiled lately on the high speed.
We gonna call them again soon after i cool off about it. So they can be more helpful. cuz i know ima cuss them out. ive been with them for too long to have to settle for this kind of service or performance. My woman tired of them also. She been with at&t even longer than me. I used to be on sprint. like a decade ago. lol damn im feelin old n im not. i switched from sprint back then cuz i was constantly going over my minutes. No matter how i upgraded the plan, i would go over n always be an extra $200-$300 dollars on top of my bill. I couldnt have that plus back then they didnt have an unlimited plan. Sprint, i might be coming back to yall. Now they have an unlimited plan, and some decent phones. The prices are better also. Ive been on my old cingular plan still. i never switched to a new at&t plan.
Now i hope the Dell Streak will work on sprint also. Its supposed to work on any network, but i want proof. lol if it doesnt, then i guess ima opt for the new EVO 4g. which is a great second choice. i dont know, im trying not to be pissed off about this anymore but its hard. Especially since i use my device so much for everything. Its my only source of internet connection. If i cant tether, i cant get on the net. they always throwing monkey wrenches in the game.
This is more than juss a One time Bad experience. Its completely unacceptable. Especially if im paying $49.99 on top of my bill for the premium unlimited data service. Now my Data aint worth |||#$#..lol u know what i wanted to say. sorry for the slip ups n language. I know younger folks be surfing this site also. So AT&T, YOU REALLY MESSED UP WITH THIS CUSTOMER. I pay too much on my bill to deal with this. They should be on their hands and knees trying to solve my problem and any other persons problem. id have to say that once Iphone came to at&t, they went downhill. point blank. now ima press submit reply, which will take like forever to process thru....dayyyuummm...this definitely gonna cut back my posting. lmfao im so impatient when it comes to the net.
Has anyone else had this issue, that although ur device is showing you in 3g, the speeds arent matching up? 3g speed supposed to be 1mb or better. now, although it shows 3g, my download speed is .57mb from my phone and 0.03mb tethered to computer. I feel like throwing my phone against the wall.
HTC listen to complaints
HTC is better than ATT. I had a problem with my Tilt 2 a few months ago and ATT would not fix it. The screen got a watery look under it. I think the display was leaking. I call ATT and HTC and they said it was damage that I had caused and was not cover. I got pissed because the phone was only a few months old. So a few day later HTC sent me a email requesting my feed back from the recent tech call I made. Well I put a very bad responsed and explained how I felt like the phone was defective and should be covered under warranty. One week later a HTC rep called and informed me that she regret I was have problems with my phone and was the tech I talk to rude or not helpful. Then she told me that my phone was damaged by use but HTC was going to fix it for free if I payed for shipping to a repair shop. I sent in they fixed and happy ending! I did drop my phone which caused the leaky display. I feel a cell phone should be able to take a few drops. I love my Tilt 2 but feel I have baby it all the time. I love my Tilt 2 more with a cooked leo rom that works better than the factory rom.
FLASHZ06 said:
HTC is better than ATT. I had a problem with my Tilt 2 a few months ago and ATT would not fix it. The screen got a watery look under it. I think the display was leaking. I call ATT and HTC and they said it was damage that I had caused and was not cover. I got pissed because the phone was only a few months old. So a few day later HTC sent me a email requesting my feed back from the recent tech call I made. Well I put a very bad responsed and explained how I felt like the phone was defective and should be covered under warranty. One week later a HTC rep called and informed me that she regret I was have problems with my phone and was the tech I talk to rude or not helpful. Then she told me that my phone was damaged by use but HTC was going to fix it for free if I payed for shipping to a repair shop. I sent in they fixed and happy ending! I did drop my phone which caused the leaky display. I feel a cell phone should be able to take a few drops. I love my Tilt 2 but feel I have baby it all the time. I love my Tilt 2 more with a cooked leo rom that works better than the factory rom.
Click to expand...
Click to collapse
thanks for that insight. Although, im not sure what HTC can do about my data other than sending me a new device. i might try that after i call at&t again in a few days. especially if the problem doesnt get fixed. glad it wrked out for ya though. warranty told me any "Deep Scratches" will result in Voided warranty. she said if u can run ur fingernail across the scratch and it gets stuck, then its a deep one. come on now..lol thats juss a matter of opinion. i cant risk them adding that $370 dollar processing charge to my bill. which will in turn probaly cut my service off since itll go over the limit..with that and my phone bill. At&T=FAIL at the moment, im so used to fixing tech issues or problems myself. At&t, i cant fix ur cell towers for u, especially for free.
I was kinda amazed at how much more i knew about my device than the customer service or tech person. i told the tech i was testing the internet with opera mini 5, opera mobile 10, and Skyfire. She about had an Orgasm, n was about to ask me how to do all that, but she caught herself and said we need to get back to ur problem. Gimme a break..lol i think i might need to be a tech. They couldnt even get my internet back workin. I had to figure it out in the end. They supposed to have high powered computers and stuff to read data from the phone and stuff. They supposed to be the ones to figure out my problem with their device. Not the other way around. I might honestly look into trying to switch jobs to becoming a trouble shooter or tech, since thats what it seems im very good at. even my woman, with her masters in computer field, i know more than her when it comes to hardware or mobile devices. She be asking me to fix stuff on her computer. Im like, damn, u need to give me ur degree then...lol its all good. shes just more in the software engineering/information system most of my knowledge is hands on experience thru trial and error. I have some Computer Science under my belt, but i never finished at Old Dominion University. Time to go back and finish.
My internet speeds have picked up again. Only seems to do it in Android though. I still cant enable my high speed data fix. When i do, the internet wont work at all. It did b4 the incident. The Fed Ex guy juss came to the door with the package. I refused it, so they can ship that refurbished phone right back..lmao so slowly but surely, my internet speeds are getting better but theres still something funny about all of it. Especially now that i cant enable the high speed data fix that enables HSPDA/HSUPA. hmmmm
i've had the same issue with the high speed data tweak as well. happened to me 3 times. It would increase my internet speed for a day or so then nothing.
theres one registry edit you have to revert to get data back. forgot which one it is. I'm thinking the network is seeing it as an error and kind of blacklisting your device, but thats just a guess.
Also i've turned in phones under warranty and they ask you if it has any scratches that will get caugh on your fingernail. I did and was as frustrated as you, but my device was bricked so i sent it in anyway and was never charged.
Next time you have an issue with your device and it really does need to be replaced, go to a device support center, they'll change it on the spot and tell you right there if your device is gonna be rejected.
ATT gave me the same crap about my daughter's phones. 9 months old, still under warranty, but it has scratches. I argued that a phone couldn't make it through 12 months without some scratches and that their warranty was BS and I was very unhappy. I told them that the next time I renew I'm changing companies. She put me on hold to talk to a "supervisor" who then "Waived" the possible charges in case of scratches.
It's a few to list.
1)Light leakage from almost the entire bottom of the phone alligned with the 4keys. The search key also have light leakage.
2)Charging port about to go out. If I'm transfering stuff to my computer or usb tethering it I softly bump my phone it disconnects then reconnect and ask the four usb options. I stopped using my usb and use the external charger.
3)Forced to use Verizon roaming lol my data speeds were always over 1mbps but later went to .2-.56 max even around 3am when data should be tops. Verison i get great speed but don't signal drops a lot.
4) Today my phone randomly shut off on a 80-86% battery no led showed up on when I put the charger in. I tried my OEM battery and my Extended battery and still a no go had to let the phone sit for like 10 minutes then try again. This isn't the first time my phone has done this and I wasn't even using it pick it up to send a text realized it was off.
That's the main prob should I call sprint or asurion. Sprint tries to give me a hard time like when i called in for my blackberry and my first evo that had software issues before I rooted they keep repeating if we don't find something wrong with your phone your going to be charged and would you believe they charged me :-( $100 for a phone that I didn't root and had problems with they did credit me like $50 back after me complaining. That's why I'm kinda trying to make up my mind about sending my phones back. I guess its cause I'm young lol jk but what should I do and I'm tired of that blackberry the phone can be off the charger for 3 hours and die with network off horrible battery they even gave me a new battery and the thing dies faster than me evo before rooting. They keep telling me the same thing over and over check your settings and talking about it might be the battery knowing they just gave me a brand new battery and the freaking phone heats up. What would you do in this case?
Strap a fake bomb to your chest and go into the Sprint store demanding a new phone.
Worked for me last time.
_MetalHead_ said:
Strap a fake bomb to your chest and go into the Sprint store demanding a new phone.
Worked for me last time.
Click to expand...
Click to collapse
Lol I think I would have given you a phone to but raise your bill lol
Wow sprint didn't give me a hard time. They said my new replacement phone in 5-7 days there on back order and my other phone should be here in 2-3 days
Swyped From My Rom But I Will Always Be A Mynion!
nuggyunlimited said:
wow sprint didn't give me a hard time. They said my new replacement phone in 5-7 days there on back order and my other phone should be here in 2-3 days
swyped from my rom but i will always be a mynion!
Click to expand...
Click to collapse
that cool. Way to go sprint.
1975jamie said:
that cool. Way to go sprint.
Click to expand...
Click to collapse
Yea now I have to unroot and retoot 004
Swyped From My Rom But I Will Always Be A Mynion!
nuggyunlimited said:
Yea now I have to unroot and retoot 004
Swyped From My Rom But I Will Always Be A Mynion!
Click to expand...
Click to collapse
Have you rooted 004 yet?
Swyped from my Evo running Dark Cocoa v.97
1975jamie said:
Have you rooted 004 yet?
Swyped from my Evo running Dark Cocoa v.97
Click to expand...
Click to collapse
Yea the phone I have now is 004 got one the week they came out
Swyped From My Rom But I Will Always Be A Mynion!
So i just bought a new galaxy s3 from wind mobile and whenever i use it the bottom part gets really warm. It gets hot even if im just browsing the web on chrome, or going on reddit. Is this normal or should I bring it back to get another one?
that's just the battery getting hot and the radio. Nothing big... usually happens when you start watching porn or really browsing the net..
>_> or maybe I just watch porn on my phone and that's just me.
askho said:
So i just bought a new galaxy s3 from wind mobile and whenever i use it the bottom part gets really warm. It gets hot even if im just browsing the web on chrome, or going on reddit. Is this normal or should I bring it back to get another one?
Click to expand...
Click to collapse
My first one got really hot too. Got a refurb due to weird camera issues
Second one doesn't seem to get as hot. But I also cannot undervolt like I could with my older one. But I'm pretty satisfied with the new one. Its up to you if you wanna switch. Try under voting before you decide.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
It always get hot when turning the data on and browsing the web no issues..
Sent from my SGH-T999V using xda premium
It's common for it to get warm. Even really hot.
Sent from my SGH-T999 using xda app-developers app
there's times when I'll watch netflix for hours and it won't get hot, and times when it'll be sitting in my pocket not doing anything getting hotter than hades. My theory is that it depends on where you are and how much its fighting acquisition of cell towers... but I really don't know (seems to get hot not doing anything in the same general area though, which is why that's my guess).
Gs3 extremely hot.
I have been wanting to make a bit of a rukus about this phone running HOT.
BURNING HOT. My finger becomes sore. NOT COOL to pay all this $$$,&
Burn your fingers. I had written the President of Samsung as a member here had.
They must have had ALLOT of complaints because in 7 minutes I had a reply
to go to my carrier first, see if they can resolve the issue.. Bla bla bla... Same old
Same old... This person who posted had results including a NEW PHONE SHIPPED.
Now-this was more than a couple months ago.
(TMobile) . BTWay, wanted me to Master Reset.
I also have a ''gapps forceclose'' issue. If I have ANYTHING on sync, it Forcecloses
every move made.
ALSO~Was there any validity to the rumor that the set up of the Battery for this particular phone
was incorrect & the reason for all the excess heat?
Thank you as always for your shared knowledge.
.