Develop Bugs

Huge SMTP problem with WM 6.1

Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.

You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.

reconfigure your connection settings

D-ville Solja said:
reconfigure your connection settings
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Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !

lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?

D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
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yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.

not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).

pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
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I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).

wow im not sure about that one then, sorry

D-ville Solja said:
wow im not sure about that one then, sorry
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A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).

i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!

Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
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Click to collapse

Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.

Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
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Click to collapse

It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks

cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
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Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.

Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks

smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.

No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1

i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?

Corporate Directory

One of my co-workers just got an HTC Droid Incredible. I kind of talked up the 'corporate directory' feature that I have on my HTC Hero CDMA (Sprint) and we can't seem to get his phone to be able to search our corporate directory and show phone numbers. I'm not sure what the software difference is between these two phones really, they both are HTC and they both are SenseUI so the Incredible ought be capable of at least as much as my little Hero right?
Anyhow, here's the steps that work for me, if anyone can shed some light on how we can get this rolling on the incredible let me know!
A. Requires an Exchange/Activesync account setup within android's 'Accounts and sync' Dialog. (I choose to sync calendar and email only, not contacts).
B. Once syncing is working well, just go to the "People" App, press the Menu button, then pick "Corporate Directory"
C. Search the directory for an individual, and view their contact information, my Hero is able to show the telephone number in addition to the name and email address however his incredible only shows the e-mail. This is true whether he is syncing contacts with the phone or not. We are both hitting the same corporate servers with the same account settings but getting different results. If you think our IT department will be of any help, you would be mistaken as they are clueless.
Any thoughts? Thanks in advance all for your input!

I can confirm that y Incredible ONLY shows name and email contact info in the Corporate Directory. This is a BIG pain for me coming from the Droid with the "Corporate Directory" app that showed all the info.
Also back in the days when I was running SenseUI on my G1, I remember the built-in directory showed phone numbers as well. I wonder why the version on the Incredible fails here.

I can pull name email and phone numbers on mine. I did apply the latest update, so that may have something to do with it.

I have received the latest update as well. But I only get names and emails when I search...weird.

Thanks for confirming that I'm not alone with the inconsistencies *bangs head against wall.
Anyone have any ideas for a solution to this?

^bump^
Wondering if anyone else can confirm/deny this as I'm trying to figure out what might be causing the problem... thanks for your help all!

I had a similiar problem. I installed Touchdown and now have full access to phone, email, and address. We are using an exchange 2003 server not sure if that has anything to do with it.

If root ever happens maybe this:
http://forum.xda-developers.com/attachment.php?attachmentid=271115&d=1264178916

Touchdown looks interesting but $20 for a feature that ought to work is a bit odd doncha think? Same goes for rooting the device, I mean, HTC Sense running on Android 2.1 ought to be close enough right? Should I have my co-worker lodge a complaint with HTC and/or Verizon on this one? It seems a bit off to me that this works for me and not for him, even though we have 2 different phones...

same here...
I have the same issue.
Exchange 2003 Enterprise, Global Address Book lookup works on every other device we have here including other Android devices. But myself and another person here who have Incredibles cannot do Company Directory (GAL) lookup.
I am suspecting that this is an application layer issue. This is my one major complaint about Android phones. Every hardware vendor has their own code layer on top of the operating system, and they tend to mess things up like this. Why else would HTC phones not hand the phone number to you other than they just jacked up their implementation of Android....
I am running latest firmware (2.1-update1), and software 1.22.605.2
[edit] We can look up people in the company directory, but the results are name and email only. No address, phone number, etc.

This is fixed in the 2.2 leaks. So once it's final it should be sorted for everyone.

Do we konw if this is affecting everyone with an Incredible, or only people running a certain version of Exchange?

Email and phone number access is a priority to me. without it, not worth much.
The default app didn't work on the Dinc when I got it. It also has some other quirks related to searching etc...
Use Touchdown. Makes the phone complete.
Cost $20 but the phone is useless to me without so $20 is the same as a case, screen protector, or any other app I buy to get something I want.
Apparently the upcoming OTA will fix this issue, but there were more than that as an issue..

Gingerbread Corporate directory
Could someone say if corporate directory is implemented in Android Gingerbread 2.3.3 ?

Will rooting the Epic get rid of most of its problems?

Hey, I've been thinking of switching from the Evo to the Epic. I've been researching alot on the phone and it's problems. Will rooting the phone and removing Touchwiz get rid of the gps problems, the lack of email notifications, and the unresponsive back button? Or will I have to flash a new rom to get rid of that? And can anyone with an Otterbox post pics and how they like the case? Thanks for the help.

Rooting the phone won't add any capabilities other than increased permissions (namely root). You'll need to flash a new rom to really change anything.
I don't believe that any of the replacement roms make the gps location more accurate.
What lack of email notification are you having?

i saw on a couple video reviews that any email account other than gmail doesnt refresh itself or doesnt notify you when it does. that could very well be a settings thing, but the guy doing to review isnt dumb so i figured that it wasnt a settings thing.

jeffy2walgreens said:
i saw on a couple video reviews that any email account other than gmail doesnt refresh itself or doesnt notify you when it does. that could very well be a settings thing, but the guy doing to review isnt dumb so i figured that it wasnt a settings thing.
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Click to collapse
yeah, the email app is not super reliable.... it will usually check and retrieve your emails, but not all the time. but there are 2 good email apps you can download from the market, K9 mail and Maildroid.... those are said to work much better than the stock email app. and yeah, the native Gmail app works perfectly.

i guess i could learn to get used that. but if im getting the phone, i need the front buttons to work and the gps too. the gps on the evo is great, always locks on and it doesnt take too much time

HELP!!! Urgent Evo problems

I am trying to set up an Evo for one of the managers at my company
I used all the same settings (other than login/pass obviously) as the settings for my Evo to connect to my work account....
Here's the problem I am having.
I am trying to set it up as a POP account. But it always comes back saying that it had a problem connecting.
On the email server side (I am also the network admin) I can see that the phone is trying to connect, but it never sends the login credentials.
From this phone, I tell it to update and the email server displays the IP address and "Logging On" and just sticks there until it times out.
On MY Evo (same settings in email client) the server displays "Logging On" for approx 1 second, then displays my login.
This tells me that it is a problem with the new Evo, and not server configuration.
The only difference I can find is that my Evo, and one other Evo that are currently working correctly are Hardware Version 0003, where the one that is giving me problems is Hardware Version 0004.
From everything I have read, the only difference betwwen the 0003 and the 0004 is the camera.
Has anyone else experienced this? This phone is for the VP of Operations so my ass is kinda on the line here.
Sorry if this post seems a little scatterbrained, but thats just how my head is working right now because of this situation.

Can you login with his account on your phone?
Have you tried your account on his phone?
I highly doubt this is a phone problem.

Is wifi on? I know its a dumb question but as weird as it sounds when wifi is on the email app gets angry.
Sent from my PC36100 using XDA Premium App

saw an app called k9 in the market for mail. Might wanna check it out. Sorry I couldn't help more. If anything I bumped this thread for ya.

There is a mail app called Spider Mail I believe that works well. I had a problem with my student e-mail account and for some reason that bypassed it.

The above steps sound reasonable to try.
However, reason for my posting is, what is the justification for going POP over imap? Or do you intend on leaving the messages on the server?
As for K9, it's one of the better more robust email clients for android. Updates are released at least once a week on their google development site. My experience with it is strictly in an imap environment. It works exceptionally well in this config. Can't comment on its pop implementation.

His login works from mine.
No accounts work from his.
Wifi off for initial configuration. Have to make sure it resolves the address correctly over mobile connection instead of caching how the mail server address resolves within my network.
Messages will remain on server, pop3 is fine (and is the configuration that is working on my evo)
I want to retain the stock mail app, makes support easier if everyone is set up the same.
Thanks for all the responses. I'm thinking a factory reset may be in order.

You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.

gpz1100 said:
You could try installing alogcat, attempt the server connection, then review the phone's log to see what errors are detected.
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Click to collapse
thanks, I will give this a shot.

Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.

netstat_EVO said:
Thanks for all the help. The problem ended up not being the phone at all. It was a really screwy problem with active directory.
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Click to collapse
Why am I not surprised?

drmacinyasha said:
Why am I not surprised?
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Lol. Trust me, wasn't my decision to use any Microsoft products. I inherited it from my predecessor. And I have yet to find a reliable way to migrate away from exchange.

[Q] Email probs on stock GS3 after 4.1.2 upgrade

Greetngs. Manually loaded the zip the other day for 4.1.2 on my completely stock Sprint GS3. Other than the normal "holy crap" battery consumption for the first couple of cycles and the fact that I could cook a grilled cheese sandwich on it, everything's been OK except for these two problems:
1. This was the easy one. AVG AntiVirus Pro didn't like something on the update and it was stuck WFO and draining the battery in about an hour. Interestingly simply looking for running apps in the stock applications area didn't show anything. System Panel did. I deleted the AVG, reloaded it and all is well.
2. This one's not resolved. I've Googled as well as searched XDA and can't find an answer. Short version is that regardless of what my mail settings say, it's not going out for a sync to my Gmail accounts, nor AOL (I know....) and my Exchange account isn't getting "pushes" either. I've gone through the global mail settings as well as those for each account. All set to push if possible or 15 min if not. Everything is "prime" so it's not some goofy issue with being outside of prime or roaming. Roaming has all the same settings.
I can manually hit a refresh and it works fine, but it's obviously not supposed to work that way (at least it never has).
Any thoughts? Oh...and I've done a battery pull...haven't done a hard reset but I doubt that's an answer for this.
Thanks for your help.
bj

Aha! It seems as though the update turned off the "global" sync (on the scrolling drop down tool bar at the top of the screen). That said, it also defaulted all my sync options to "disabled".
Better now!
PLEASE REACH ME VIA EMAIL AT [email protected] AS OPPOSED TO PM. THANKS.