Bad wireless/reception issues. - G2 and Desire Z Q&A, Help & Troubleshooting

ok well im having bad reception issues with pretty much everything right now and im getting frustrated with the phone for these reasons.
maybe ill explain my problem a little bit more...
ok so firstly with the phones network connection, calls get dropped... sometimes no connection at all and messages get delays from incoming and outgoing which is annoying on so many levels but the main problem is calls being dropped. i have no idea why the calls are getting dropped, i initially thought it was due to my face pressing the "end call" button but i dont think thats the case however the reception does seem lower when the phone is up to my face.
the much much more annoying issue is with the internet wifi and 3g connection.
so i use skype quite a lot and i also use ebuddy a lot too...
ebuddy gives me an issue that there is no connection once every 2 minutes or so and not coming back for a minute or so.
skype is much worse... the calling quality is aweful meaning i cant use it to talk to anyone what so ever with frequent drop-outs and frequent "re-callings"
when i bring the phone to my face in skype the connection seems worse too but that may just be me thinking about it too much im not sure.
i have not rooted my phone or modified it in anyway. i am willing to to fix this issue for sure.
thanks in advanced and i will post more information if needs be.

Have you called your service provider? If I was completely stock w/ no root that's the first thing I would do. If you are under warranty they will replace with a refurb. Does this happen everywhere or only certain areas? Did this happen after gingerbread update?
If not rooted there isn't a whole lot you are going to be able to do about it.
Sent from my HTC Vision using XDA Premium App

Spastic909 said:
Have you called your service provider? If I was completely stock w/ no root that's the first thing I would do. If you are under warranty they will replace with a refurb. Does this happen everywhere or only certain areas? Did this happen after gingerbread update?
If not rooted there isn't a whole lot you are going to be able to do about it.
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i dont want to go through the hassle of going through them just to find out that this is a re-occuring issue anyway.
this happened before and after the gb update that didnt make much or any difference to the reception.
this issue seems to happen everywhere but some places worse then others i mean sometimes i can get full signal in my living room but i go towards the back bedroom and bathroom and a signal cant be found at all, no 3g no G or H, nothing. even if im just watching my phone the signal can move about by quite a difference in just a few minutes worth.
i am prepared to root my phone if that will make a significant difference however ill probably need someones help with that as im still very confused with it all but that will be ok if it needs to be done, it needs to be done.
skype is the main issue i encounter, using it for work related talks means that using a normal phone is the only option and even then the desire Z doesnt perform that well with those tasks

just sent in the phone for repair... lets hope that this is just a one off random issue and doesnt happen again is there any other way to improve signals and signal strength?

Steve Jobs says "You're holding it wrong."
Rooting and changing radios can "possibly" improve it from what I've heard, but I tend to leave mine alone.
I assume this issue happens everywhere, and not just one location (as in your house)?

the issue happens frequently yea, i really hope its just a problem with the phone because if not ill be severely disapointed with the quality of the phone... struggling to do basic tasks such as making a call (even if it is a normal phone call or a skype phone call) should be expected to perform well.
i had a sony ericsson k750 before my htc and at least it wouldnt just lose signal mid-call or annoy me with limited connection notifications constantly and that wasnt even on 3g!
as ive mentioned before i was going to root to try to fix this issue but i just couldnt deal with that problem anymore i thought it was unacceptable to perform like that. lets hope this is just a one off and not the phone.

Related

People can't hear me if they call me - anyone else?

This seems to happen a fair bit. I have no idea if it's the phone or Orange's terrible coverage (well, not really coverage since I've got all the bars, but the network's overloaded by too many geeks like us) in Soho, but when people call me, there's a good chance they won't be able to hear me talk. If I call them back, everything works as it should.
This happened with stock Orange ROM, stock Orange ROM + OTA update and now with generic ROM.
It must be either a network or software issue since it works fine sometimes and always if I call them. It's certainly doesn't happen every time someone calls me.
Just wondering if anyone else had seen the same thing?
Not had any problems like that with mine on the Orange network, have occasional problems when talking to people on 3 but that is the 3 network causing those problems.
Before you flashed the generic ROM you should have sent the phone back and gotten a new one. Don't you think a major issue like a phone not being able to properly make PHONE CALLS might have been a huge talking point up to now? Surely the fact no one else has raised this means it was probably a hardware fault with your particular phone.
Get it replaced and hope they don't notice the flashing you've done.
Your point is of course right, but it hasn't happened ever outside of Soho and I definitely think it's software/network for that and the reasons I initially wrote.
Honestly, Orange in and around Soho has gotten to be almost unusable recently. I have to drop to GSM only a lot to be able to make/receive calls. The same is true for my friends on O2 and it's been that way ever since the smartphones started becoming more ubiquitous. I've complained to Orange and they say they're trying to improve it but they're a bit lax on the details.
It's a matter of time until it's possible to reflash the Orange ROM so if it does get worse and/or turn out to be a hardware fault, then as you say, I'll either send it back as is, or reflash to stock ROM first if poss.
This might sound daft, but I had the same thing, then I realised that it was the way I was holding the phone, I had a finger over the mic at the bottom... Embarrassing cure for me!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
:-D Sounds crazy, but I'll check it out the next time I receive a call :-D

[Q] Is there anything wrong with this phone?

Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Assuming your phone is stock that is not normal. Try doing a factory reset if you are stock. If running a custom rom then perhaps the rom is causing your issues. Every phone gets the occasional hiccup but regular problems all the time means something isnt right.
AngelWings8 said:
Hi All,
I had my first Sprint Galaxy S II Epic 4G Touch back in January, and everything seemed fine with it. Unfortunately I lost it, and I just got a new one from Best Buy Mobile/ebay. After I set up this phone (updated everything and got it activated it), I noticed some of the display features are different. For example, I think my alarm and answer calls buttons that you slide left and right look different...did I get a different model or something?
I also noticed that it reboots on its own a lot. Sometimes it's for no reason, sometimes it's when I'm playing a game like Tiny Tower or Pocket Frogs. Is this normal or do I need to contact Best Buy Mobile Solutions for an exchange?
Also, I notice that sometimes it won't connect to any data network (not the Sprint network, not 4G, not wifi). Even if I turn off 4G and turn it back on, nothing. I have to power off the phone and power it back on before it'll connect. Is this normal? Sometimes I wonder if it's because I'm getting on and off elevators so it doesn't connect...but shouldn't it be fine once I'm off the elevators and outside?
Thanks in advance! I wanted to double check with some people on here if this all is normal or if I need to talk to a CS rep to get it replaced before it's too late.
Click to expand...
Click to collapse
What software is it running is it on el29 or what the Los you are talking about was corrected a ota ago .... Does it get hot before it reboots....playing graphic intensive games can get it hot in a hurry.....as far as the first thing yes little things have changed it went from 2.3.4 to 2.3.6
Sent from my SPH-D710 using xda premium
Thanks for the replies! Sorry it took so long (haven't had a chance to check XDA in awhile). Yes, my phone is stock - I've never modified it or anything. I have noticed that it restarts when I'm playing probably a more graphic intensive game (I noticed that Tiny Tower and Pocket Frogs give a notice that it "has not been tested on this device", so maybe that's the issue).
In terms of losing connection, I know that it happens pretty often but I chalked it up to me being on elevators throughout the day getting to/from work/home. But sometimes just turning on/off 4G won't fix it...I have to turn the phone completely off and back on and sometimes I'll get a mass flood of texts that I guess my phone wasn't receiving. Should I just do a factory reset or contact Best Buy Mobile Solutions about the problem? Also, would I contact Best Buy Mobile Solutions (who I bought it from) or Sprint? Thanks!
Start with sprint and they will let you know what to do next.
Just curious, what version does it show on your phone? If you're not on EL29 (current OTA) you may want to try that first and see how it does.
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Well, you're on the right version... but I wonder which BB you spoke to. There is a clear issue just on the rebooting alone, not even considering the other issues that you noticed.
If you can I would say head over to a Sprint store. Don't know where in Chi-town you are but there's plenty of them around. For example, NW burbs has quite a few in and around Schaumburg. I think you'll get a better response from this than even the chat.
Good luck!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information."
Click to expand...
Click to collapse
those things are most certainly not "normal". BB tech support, ugh. Wage slaves that couldn't GAF about you or your purchase.
Sent from my calculator watch.
Thanks! I'll try to bring it to a Sprint store sometime this week...will post an update if I find out anything!
AngelWings8 said:
I actually did contact Best Buy Mobile solutions, and they replied "All of these things are normal. If you don't want to keep it here is the return information." I'll have to do an online chat with Sprint later tonight to see what they say.
As far as the versions, I'm showing Android version 2.3.6, and Baseband version S: D710.10 S.EL29. Build number GINGERBREAD.EL29. Is this all correct?
Click to expand...
Click to collapse
Just had to say lol @ bestbuy mobile. Yeah it's normal phones aren't supposed to retain a signal and they're suppoosed to turn themselves off whenever they feel like

Not receiving incoming calls. Big problem!!

Having a very strange problem with my S3. I've noticed it at home more than anywhere else but basically what happens is that if someone calls me, the phone doesn't ring on my end but I do get a voicemail notification after they've left a message. Then when I talk to them, they tell me that on their end my phone rang once or twice and then went straight to voicemail. And my phone doesn't show any missed calls so obviously, my phone never detected that there was an incoming call.
BTW, it doesn't happen all the time. Sometimes the calls come in just fine.
I've checked my signal strength and it's always between 3 and 5 bars. I've missed more calls than I can count because of this. Some of them were important calls.
And I don't have any problem making outgoing calls or using the data connection for anything.
Any idea what's going on?
BonesHopkins said:
Having a very strange problem with my S3. I've noticed it at home more than anywhere else but basically what happens is that if someone calls me, the phone doesn't ring on my end but I do get a voicemail notification after they've left a message. Then when I talk to them, they tell me that on their end my phone rang once or twice and then went straight to voicemail. And my phone doesn't show any missed calls so obviously, my phone never detected that there was an incoming call.
BTW, it doesn't happen all the time. Sometimes the calls come in just fine.
I've checked my signal strength and it's always between 3 and 5 bars. I've missed more calls than I can count because of this. Some of them were important calls.
And I don't have any problem making outgoing calls or using the data connection for anything.
Any idea what's going on?
Click to expand...
Click to collapse
Is it just certain contacts? You may have them set to go directly to voicemail by accident. I can't find where the list is in the phone though ahah, I can see how to add them to reject list though.
EDIT: Found it go to dial-pad and hit menu and then call settings and you will see call rejection see if you have anyone in there.
Halmo said:
Is it just certain contacts? You may have them set to go directly to voicemail by accident. I can't find where the list is in the phone though ahah, I can see how to add them to reject list though.
EDIT: Found it go to dial-pad and hit menu and then call settings and you will see call rejection see if you have anyone in there.
Click to expand...
Click to collapse
Nope, has nothing to do with who's calling. Sometimes a call from the same person will come through but ten minutes earlier it didn't.
Ive had similar problems in the past. Turned out the phone signal was going up and down. When it was up, calls came through. And down, well duh. Either way, try a new radio. Maybe it'll hold a signal better. I've heard people complaining about H1, but cant say either way myself. Just a suggestion.
Ends said:
Ive had similar problems in the past. Turned out the phone signal was going up and down. When it was up, calls came through. And down, well duh. Either way, try a new radio. Maybe it'll hold a signal better. I've heard people complaining about H1, but cant say either way myself. Just a suggestion.
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how can I try a new radio?
BonesHopkins said:
how can I try a new radio?
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there's a thread in development. some people call em modems, but its the same thing. Choice of 3 i think.
Having the exact same issue is your phone always in lte while this happens?
Sent from my htc_jewel
Andrew149 said:
Having the exact same issue is your phone always in lte while this happens?
Sent from my htc_jewel
Click to expand...
Click to collapse
As far as I can tell.
stay away from LH1 modem it's trash....
BonesHopkins said:
As far as I can tell.
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Click to collapse
Same here
Sent from my htc_jewel
BNaughty said:
stay away from LH1 modem it's trash....
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Click to collapse
My baseband version is UCLG1.
btw, I never had this problem with my iphone 3GS which I had for almost 3 years.
I have to say that even though on paper the S3 blows the iphone out of the water, for pure functionality without problems, the iphone is definitely way ahead of the S3. I'm pretty much stuck with it for the next two years but I have a feeling that if things stay more or less the same in the cellphone market, I'll probably be switching back to iphones after my contract is up. The S3 is very cool but I've just had way too many problems with it that I never had with my iphone. My iphone just..........worked. With my S3 calls don't come through, I'm constantly having to force stop apps so my battery doesn't drain all the time (and even then, half the time the battery drains like crazy no matter what), the visual voicemail is sketchy as hell and doesn't work right half the time, the data connection even when it shows a strong LTE signal is often very slow and times out a lot, and a bunch of other misc. annoyances that I never had with the iphone. I wouldn't say I'm sorry that I bought the phone because I wanted to try out the latest and greatest but when my friends and coworkers have asked me about it, I've been telling them they'll be better of waiting for the iphone 5. Sorry to vent but overall, after having it for almost two months, I've concluded that I'm very disappointed with this phone. Sure, I can do things with it that I couldn't do with the iphone but f*ck me, at least with the iphone I could do basic sh!t like receive phone calls and check my email without the connection timing out all the time.
BonesHopkins said:
My baseband version is UCLG1.
btw, I never had this problem with my iphone 3GS which I had for almost 3 years.
I have to say that even though on paper the S3 blows the iphone out of the water, for pure functionality without problems, the iphone is definitely way ahead of the S3. I'm pretty much stuck with it for the next two years but I have a feeling that if things stay more or less the same in the cellphone market, I'll probably be switching back to iphones after my contract is up. The S3 is very cool but I've just had way too many problems with it that I never had with my iphone. My iphone just..........worked. With my S3 calls don't come through, I'm constantly having to force stop apps so my battery doesn't drain all the time (and even then, half the time the battery drains like crazy no matter what), the visual voicemail is sketchy as hell and doesn't work right half the time, the data connection even when it shows a strong LTE signal is often very slow and times out a lot, and a bunch of other misc. annoyances that I never had with the iphone. I wouldn't say I'm sorry that I bought the phone because I wanted to try out the latest and greatest but when my friends and coworkers have asked me about it, I've been telling them they'll be better of waiting for the iphone 5. Sorry to vent but overall, after having it for almost two months, I've concluded that I'm very disappointed with this phone. Sure, I can do things with it that I couldn't do with the iphone but f*ck me, at least with the iphone I could do basic sh!t like receive phone calls and check my email without the connection timing out all the time.
Click to expand...
Click to collapse
All of the issues you listed are not really S3 specific because I have had none of them and have had my phone since release. Apart from the video voicemail which I can't comment on because I have never used.
BonesHopkins said:
My baseband version is UCLG1.
btw, I never had this problem with my iphone 3GS which I had for almost 3 years.
.
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I've had my I747 since release in June and not experienced any of these issues. Over the years with Blackberrys and the Galaxies I found most problems result from variances in the network. Signal strength, carrier software and even where the phone is in the house. I dislike much about the iPhone (I do have a 4th gen iPod) and much prefer the openness of the Android OS and NO iTunes. Hope things with S3 get better for you.
Still having the problem. It seems to happen most often when I have LTE enabled. I disabled it using the method mentioned in another thread where you remove the sim then enter a code which takes you to the menu where you can choose what to use.
When I had LTE disabled, it didn't seem to miss as many calls. But when LTE is on, I miss a crapload of calls. I'd leave LTE off but for some reason it keeps re-enabling itself every few days so it's turning into a massive pain in the ass.
Any suggestions?
I have the same issue as you, but I'm on Wind Mobile. This issue happens intermittently anywhere between 1 to 2 days, my phone will stop being able to receive calls. It's very frustrating and Samsung is really no help. After two attempts on trying to "repair" my phone, they have failed each time. The only thing they did was they ran a "RF Test" and everything passed, they said. So they re-flash my phone with the same ROM - again and again.. I told them, "This is my second time sending it in, and you guys are redo'ing the same steps as the first repair. You don't need to be a rocket scientist to know this, but wouldn't you think when you send me back the phone - the issue is still going to be there?!" ... And sure enough, when I got the phone back, I was still unable to receive calls..
So I took matters into my own hands - I flashed it with a older release stock rom and I tested it for 2 weeks, and it was able to receive calls. When I flashed with the earlier release, it also flashed the baseband. Either way, I should not be prevented from using the up to date software! This is a Samsung issue but if you ever tried dealing with them over the phone, it's painful. They said they would send me a REFURB replacement - (believe me, I tried fighting for a brand new phone, since I paid for a brand new phone and this issue came straight out of the box - it's not even my fault to begin with!) it's been 3 weeks and I still don't see any phone replacement nor did I receive any mails from Samsung.
Btw, Galaxy S3 is the phone I have.
If you discover a permanent fix for this issue, please let me know. I've been searching but no luck.
Thanks!
UPDATE: it's been over a month and I still don't see any phone replacement nor did I receive any mails from Samsung. So I called Samsung today after a month and 2 weeks. They said my replacement have been cancelled. First they said it's approved and requested me to send in my receipt for the phone. I had done the the very moment I hung up the phone from when they told me my replacement was approved (that was over a month ago). They want me to sent it in again to Samsung so they can "test". This is just ridiculous and getting out of hand. Does ANYONE have a fix for this????
Other forums are saying this is a wide spread issue...
are u missing imei, or just the problem you descibe... try flashing the latest modem... maybe yell at it while it flashes...
Nope, just having the issue I described... IMEI is exist and is valid.
aftershocks said:
Nope, just having the issue I described... IMEI is exist and is valid.
Click to expand...
Click to collapse
There's some newer modems out you could try but it still sounds like hardware...
Not sent from your phone...
Sorry for the late entry here but I'm also having the issue. aftershocks, and anyone else having this issue, open battery stats - what does your "mobile network signal" bar look like? Mine is mostly tan except for when I make calls, which then it goes green. I also have an HTC One X (AT&T model) and the bar's mostly green on the HOX.
I've flashed back to the original modem (UCLEM) to see if that helps and I'll move forward from there if not. UCDLK3 was the modem I was originally on when I noticed the missed calls. Here's the thread with radios: http://forum.xda-developers.com/showthread.php?t=1831898.

[Q]WiFi calling, issues every night

OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Most likely its due to increased traffic on your isp. They probably don't have a very good uplink making it easier to run into these type problems.
That's my best guess seeing as it always happens at the times known for heaviest traffic.
Sent from my SGH-T999 using xda app-developers app
I've been using Wi-Fi calling since it was first released on Blackberry, haven't noticed a specific time when it fails, seems to be random.
I will say each phone has had its own "quirks". the HTC Sensation wouldn't like to re-register to Wi-Fi Calling until it established a mobile network connection, pretty annoying
but I will say without a doubt this is the worst phone for Wi-Fi calling I've had to date. Samsung really needs to fix it. generally my issues include:
- One way audio (10% of the time, or more)
- "Digitized" voice calls
- Red certificate error
- WiFi calling just shuts down, in the menus it says "enabling calling", typically takes 3 - 4 minutes to come back up
- Dropped calls, typically due to above
- Wi-Fi signal drops, I have my router on my desk and I can watch the Wi-Fi connection bar randomly drop to 1 / 2 bars for a few mins then go back up, why? no idea. Doesn't happen on my Tab 10.1 or other devices
OVerall its an awesome phone if you have signal, but the wi-fi calling is trash
psykhotic said:
OK so I've searched this a lot and really didn't want to make a thread but it's driving me crazy. My WiFi calling is rock solid all day and then from 6, 7, or 8pm till around midnight it constantly drops and comes back. I've gotten the red invalid certificate thing and reg99 (or 09). Whichever one IS NOT the 911 one, my address is up to date.
Is it network traffic at night or what?? My house has 0 cell coverage so WiFi calling is important. It's getting really frustrating having it drop and come back every few minutes.
I'm on frostyjb, but I think that's probably irrelevant. From the tmo forums it sounds like these issues have been around for a year or so. Does anyone have any advice, or tips or tricks?
Thanks.
Click to expand...
Click to collapse
I am in the same situation and I assumed it was just my phone losing wifi coverage at least now I know im not crazy. I would assume its just something to do with the date turnover because it seems to happen at around 9pm for me which is midnight on the east coast.
I had the same problem, So first i would try updating the firmware for your router. If that doesnt work, Check to see if your router is a single or dual band. I had a single band Linksys,which gave me terrible reception, so I upgraded to a dual band and the problem is much better now.
I have a dual band router but I don't use 5g because its range is pretty bad. It has drop outs when I go in the bathroom and that's a big time use for me lol.
When wifi calling drops I still have full wifi signal and the Internet works. It really sucks because I have 0 bars in my house. I've seen 2 bars but as soon as I touch the phone I get the do not enter circle.
I'll try updating the fw to see if it helps tonight. I've read something about the security used can mess with it? I just think it's weird that its usually at a specific time. Ie the security settings is a cop out.
Yeah, I read that having mac filtering enabled or a hidden ssid can cause issues too. Check that out while youre updating your firmware. Edit: I also tried a factory reset, which you might want to look into. Also, try testing other kernals/modems!. Thats all I got for ya though. Best of luck
Sent from my SGH-T999 using xda app-developers app
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
psykhotic said:
I blame tmo...
I ran a speedtest immediately to see if anything was suspicious. I still need to play with the router
Click to expand...
Click to collapse
I plan on flashing FrostyJB and Xquizit tomorrow. I'll let you know if I can replicate the issue on either rom.
Is it possible that having Comcast voice is somehow screwing up the internet? Like if tmo and Comcast are sending similar packets??
Not Only Me
Its nice to know I'm not the only one with this problem.
I updated the firmware on the phone, bought a new router; still have the problem... The little blue phone icon comes and goes, turns red. Seems to do what ever it feels like doing.
Will follow the thread for a solution.
Thanks to all for the effort.:good:
The last few nights have been a little better. With it usually coming back after leaving the phone on for a minute or so but it's still dropping every night. It really sucks for me because my house has 0 bars.
Im also having same problem where I live. I have no bars. I use Grove ip to make calls when wifi calling dosent work but I need wifi calling to send and receive mms thats the only down fall to grove ip
Sent from my SGH-T999 using xda app-developers app
I have been having the same issues too. Not necesarilly at specific times, pretty much all times of the day. Specifically random disconnects in the wifi calling (losing the symbol all together, then it comes back spontaniously whenever it wants). Probably the most irriating is the one way audio which has occured EVERY PHONE CALL RECIEVED OR PLACED for the 1st time after about 10 minutes of inactivity (meaning everytime I make or recieve a call the one way audio happens and I have to call back or the other party must blah blah blah). And digitized calling is almost a guarantee on every call. All is well with router and wifi settings, no data/cell service inside the building at all.
This is my second GSIII (this is a refurb POS they sent me after my new one had a screen crack). After 2 week back and fourth they are replacing it Ill have a new one tomorrow (prob another dumb refurb) and Ill let you all know if the issue is resolved. My first GSIII (the brand new one I purchased when they came out) had no issues like this at all. Hopefully they replacement will shed light.
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
jjlean said:
No one can hear me when I use it (8 of 10 times). I also never hear a ring. People are just on the line all the sudden. Sooooo frustrating.
Does everyone have this problem? If not maybe it's a router setting? Would be interesting to know.
Click to expand...
Click to collapse
I've had this. I was calling someone on Verizon and after some silence they picked up. Also if I call my phone from my Comcast landline there's no indication it's going through on the landline but my phone rings. I think these issues have been around awhile and tmo hasn't done anything. I wonder how we can get them to actually look into it...
Flood the support forums maybe?
Sent from my SGH-T999 using xda app-developers app
Yeah I think we need to bring this to t-mobile attention because most of all that i've read on here, i'm experiencing the same. I've tried different router settings as well but, nothing has worked.
Sent from my SGH-T999 using Tapatalk 2
I tried dmz and opening ports that tmo has on their forums. Nothing worked.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!
I've been troubleshooting as well. Looking into my router settings, I had my channel set to 11. I changed it to 1 and so far so good. I'll update as I go.
I'm just sayin!

Throwing my phone across the room.. Help

I have had this phone a total of 3 days. I am coming from a iPhone 6 and previously had a Galaxy s4 and 5 before this.
This phone is annoying me. Its sad because its so beautiful and if it functioned normally, we wouldn't have a problem. Sometimes I want to throw this thing across the room.
Someone please help me with these issues. I rely on wifi and wifi calling.
Issue 1: When I am home and connected to wifi and wifi calling, my messages and alerts do not come to me when I leave the phone down for a while and it goes to sleep. I will pick my phone up and suddenly I will get all my text messages and alerts. Wifi sleeping is on NEVER already. My iPhone never had this issue, nor did the previous samsung phones.
Issue 2: When I leave my house, the internet connection does not work all the time. Today I left my house and drove somewhere and needed to use my gps. I had full LTE service, and it was telling me I am not connected. This also happened with my apps that also did not work because it was acting as if I was not connected. Issue was fixed with a phone restart. I do not want to restart my phone everytime I leave wifi.
Issue 3: MMS does not receive or send on wifi. I had this issue with prior galaxy, but I am shocked this still has not been adressed.
I also keep LTE voice OFF because like with other phones that have VOLTE, for some reason it just does not work that well. I am in NYC so its not a reception thing.
Those are my MAIN issues and would like some help with them.
The only other thing apple has samsung beat on is that with headphones connected, the apple blows away the samsung in terms of volume and sound quality. Its sad because I have expensive headphones that I would love to use all the time, so I guess I will have to buy an iPod touch when and if I sell the iPhone
Also the screen is very sensitive. I see myself accidentally opening apps when all I want to do is swipe across my menu screens. Not to mention it keeps telling me that hangouts stopped working, when I have it disabled already!
I am stock btw. Latest version, and battery has been good surprisingly. I do not want to root
Anyway, thanks everyone and please help and address the top two issues
Turning Wifi calling off will help drastically with those issues have you tried it without yet?
NexVision said:
Turning Wifi calling off will help drastically with those issues have you tried it without yet?
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As I said, I rely on wifi and wifi calling. I live in a basement apartment with zero service. Who would buy a phone that is almost 1000 dollars, and have to turn off services you pay for to make it work the right way? There is no way wifi could be turned off while I am home
ITALIANNYC said:
As I said, I rely on wifi and wifi calling. I live in a basement apartment with zero service. Who would buy a phone that is almost 1000 dollars, and have to turn off services you pay for to make it work the right way? There is no way wifi could be turned off while I am home
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Try doing a factory wipe, that usually solves issues like that.
Factory reset a brand new phone? Sweet.
Contact your carrier and request a signal booster, no charge to you. Then you can rely on data instead of wifi. Also start a complaint ticket for the phone, after a while they will send you to tmobile store and replace phone. Maybe it's buggy, maybe it's not.
But if you really have to throw it I'll come over and catch it.
Our phones must be total opposites because this is the best Samsung phone I have had, this makes # 4, Captivate, GS2, SG4 and now the S6e.
But you never know, visit the Tmobile store, remember that you have 14 days to be totally satisfied, that means replacement with another NEW phone if necessary.
Pp.
I know your pain. The fact that you're on t-mobile for wifi calling and this garbage device just not cutting it huh. I had almost all flagship samsung phone and this one right here is the most frustrating and expensive one of all. This device out of box is just terrible. Memory management, wifi issues, battery leak, FC left and right is just what I experience. Honestly this phone is making me understand why apple is better. Not because the people are stupid. But because they don't deal with half of the broken process we do here in Android. Yea I agree apple is like 2 years behind android but wtf. Now with Jump on demand I am thinking to make the switch to Apple or continue to toss my phone on the table when upset that the device once again is not responding. But lesson learned. Not jumping on new Android devices on release. This phone is a testament why.
Actually the phone works great right now. Maybe it needed a few days to become normal. Battery life is better then my iPhone 6. The text issue seems to ha e gone away. I still from time to time have the issue of leaving my house from WiFi and the phone acting like it has no connection, which requires a restart. I wonder what is causing that. Overall I'm happy with this device.
I can relate to you on T-Mobile LTE, and the screen. Although the reason the accidental app opening while swiping I think was happening because my hand was touching the side of the edge screen. Hold the phone differently or put a case on it and will notice this issue is decreased or gone completely.
There is still a screen issue with this phone and I've noticed it when typing out a fast message. Touch inputs do not register sometimes. That issue has some what been resolved with the case and my hand not being on the edge, but the issue is still there. My Note 3's screen is so much better in regards to accuracy and sensitivity.
For a $1000 phone, this thing should be close to flawless but it does have quite a few flaws, especially with Touchwiz and crappy lollipop. My main issue with TW is the way it manages memory. I just wanna throw this phone at the wall and stomp on it. I'll be in Chrome, go to reply to a text and make a note in Google keep, or whatever, come back to Chrome and it reloading the page I was just viewing a minute ago. So damn frustrating.
I haven't really been on XDA as much as I have in the past, but what ROMs can we flash for this phone because from the looks of it, the dev forum is a ghost town.
In regards to T-Mobile's crud network, just switch your phone into airplane mode, then off, a lot faster than rebooting the phone. This issue I've noticed only happens with LTE, what I do is just go to network settings and switch to WCDMA ONLY, which turns off LTE and connects to HSPA only, which is more reliable and FASTER in my area. Hope I helped someone out there cause I just typed this all on my S6 Edge.
Don't get me wrong, I love this damn phone and wouldn't trade it for any other phone, but better believe I'm gonna swap it out for the Note 5.
This phone has fantastic hardware and the worst software of any phone I've ever owned. I can make compressed twrp backups in like 10 minutes. The screen is the prettiest I've ever seen. The fingerprint reader is very good. The camera is damned fantastic. The software is a pile of dog ****. Samsung should be ashamed. They should be ashamed because I just bought a heavily discounted Fire Phone and loading CM11 on it because I just can't take this crappy phone any longer. I'll check back in on the next update to see if things have improved. Until then I'll be using a phone that cost around 4.5 times less and will somehow perform better.
Funny thing is I have to reboot it if that problem ever happens. Airplane mode doesn't reset it. Weird
Going to have to disagree politely with the OP on headphone output quality. I too have an iPhone 6 and while yes, it has more volume, they both have enough volume to drive proper headphones and I find the output on the S6 to be extremely clean and more lively than the iPhone 6 output. Check GSMArena's review and notice they say it has the cleanest output of any smartphone they've tested thanks to the onboard Wolfson DAC. To each their own with sound quality, but I find the S6 to be extremely good, especially after the 5.1.1 update.
-Collin-
CollinFX45 said:
Going to have to disagree politely with the OP...
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Nonsense! That sort of behavior is not allowed here!
Yeah nothing wrong with disagreeing. In my opinion it's much lower then the iPhone 6. It went from being fun to listen to music on my vmoda m100s to me wishing I could make it louder on my gs6. Also affected the quality in my car via Bluetooth. Much lower output. I guess every one has their preference

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