deviceselfservice.sprint.com - Epic 4G Q&A, Help & Troubleshooting

I've looked around and I've seen something like this happens on EVOs, but everytime I connect to 4g it redirects me to deviceselfservice.sprint.com and gives me different options to pay for it. I called Sprint and hey didn't understand it after we updated my profile, prl, did muliple resets, same problem. I checked my WiMax settings and they were all good. Any ideas?

Are you sure your paying for it? It sounds like they didnt activate it?

theduce102 said:
Are you sure your paying for it? It sounds like they didnt activate it?
Click to expand...
Click to collapse
I'm pretty sure you have to to have this phone...

When I called them they said I had it and it worked for a while and then stopped

Related

Froyo and roaming

I searched but didn't find:
I'm running Fresh (which is great!) but I also have Froyo available through ROM manager and I can flash between them (which is awesome!). Anyhoo--I noticed that when I was in Froyo, my roaming indicator was on. This kinda freaked me out cuz of the roaming charges. I looked up info. online to see if it is only the indicator that is screwy or if I am ACTUALLY roaming and being billed for roaming. When I saw it, I quickly flashed back to Fresh. I'd like to keep Froyo just to watch Hulu BUT I don't want to be charged for roaming. Anybody know the answer to my dilemma?
Thanks!
pathtologos said:
I searched but didn't find:
I'm running Fresh (which is great!) but I also have Froyo available through ROM manager and I can flash between them (which is awesome!). Anyhoo--I noticed that when I was in Froyo, my roaming indicator was on. This kinda freaked me out cuz of the roaming charges. I looked up info. online to see if it is only the indicator that is screwy or if I am ACTUALLY roaming and being billed for roaming. When I saw it, I quickly flashed back to Fresh. I'd like to keep Froyo just to watch Hulu BUT I don't want to be charged for roaming. Anybody know the answer to my dilemma?
Thanks!
Click to expand...
Click to collapse
Try this flash that works for 2.1. I'm using on the Carolina Hurricanes website and its been playing flash great..haven't tried it on hulu though. http://forum.xda-developers.com/showthread.php?t=695965
what froyo rom are you running exactly?
Froyo version (exactly): FrOyO-EVO-TeSt2-signed
alnova1 said:
Try this flash that works for 2.1. I'm using on the Carolina Hurricanes website and its been playing flash great..haven't tried it on hulu though. http://forum.xda-developers.com/showthread.php?t=695965
Click to expand...
Click to collapse
Thanks, its awesom to have flash 10.1 on my Fresh!!! Unfortunately, when I tried Hulu (including doing the about:debug fix), it still says "your platform is not supported," or whatever.
Gotta keep searching for the solution! Thanks for flash though
pathtologos said:
Froyo version (exactly): FrOyO-EVO-TeSt2-signed
Click to expand...
Click to collapse
So you're running the version 2 of the ROM in my sig that is all the way up to v7 now?
Sent from my EVO via Tapatalk
I feel pretty dumb now. Will try v7. Have u tried Hulu?
pathtologos said:
I feel pretty dumb now. Will try v7. Have u tried Hulu?
Click to expand...
Click to collapse
No but I will if I don't need an account.
Sent from my EVO via Tapatalk
MrDSL said:
No but I will if I don't need an account.
Sent from my EVO via Tapatalk
Click to expand...
Click to collapse
You don't. BUT, I've read online that to get it to work, you must go into your browser, and in address bar, type: "about:debug" (w/out quotes). According to instructions I've read, nothing will happen when you hit GO--BUT, if you click on settings after hitting GO and scroll down to "UA string," click on it, and you'll see the option "desktop." You're supposed to click on that, and Hulu should work.
I'm gonna try also. Thanks for you help!
JUST READ: Hulu has blocked this method! Nevermind! I still flash v7 though.
Yeah the flash loads but they have it blocked..
Sent from my EVO via Tapatalk
pathtologos said:
I searched but didn't find:
I'm running Fresh (which is great!) but I also have Froyo available through ROM manager and I can flash between them (which is awesome!). Anyhoo--I noticed that when I was in Froyo, my roaming indicator was on. This kinda freaked me out cuz of the roaming charges. I looked up info. online to see if it is only the indicator that is screwy or if I am ACTUALLY roaming and being billed for roaming. When I saw it, I quickly flashed back to Fresh. I'd like to keep Froyo just to watch Hulu BUT I don't want to be charged for roaming. Anybody know the answer to my dilemma?
Thanks!
Click to expand...
Click to collapse
As crazy as it sounds you have several people like myself that actually WANT to roam. 3 sites that I know of where people are doing work arounds that still arent doing the job. Does this ROM give you the option to toggle between roaming and not roaming. Sprint has free roaming as long as its not abused. Trust me I been warned before when I had my Touch pro 2 and just let it roam a whole month..lol. I'd pay for a application like this and many other...

[Q] Profile & PRL not Updating

My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?
bump????????????
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
Click to expand...
Click to collapse
Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
Click to expand...
Click to collapse
No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
Click to expand...
Click to collapse
Oh wow that sucks IDK, I'd call em back and complain, demand free service
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
Click to expand...
Click to collapse
I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
Click to expand...
Click to collapse
Ha bro this issue has been happening for a long time, check the dates
I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.
I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.
Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!

Cant find network after opening phone

Took my phone apart to replace the speaker and now it cant connect to the network.
I tried putting the old speaker back in, checking settings, cant seem to find anything.
Everything else works fine. Any ideas?
If you're in Va., it sounds like there is a weird outage there, so wait a while before you completely freak.
If you're somewhere else, are you sure you followed all the directions to the "t" and did not touch anthing you shouldn't have?
JohnKuczek said:
If you're in Va., it sounds like there is a weird outage there, so wait a while before you completely freak.
If you're somewhere else, are you sure you followed all the directions to the "t" and did not touch anthing you shouldn't have?
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Click to collapse
Maryland, been broken for two days now.
Followed the directions exactly, didn't touch anything else and didn't break anything (that I know of).
Can you dial *228 to see if that does anything, update/reloads the PRL...?
RMarkwald said:
Can you dial *228 to see if that does anything, update/reloads the PRL...?
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Click to collapse
Already tried but it can't find the network. I have the zero bars with the x next to them.
ma. is pretty close to VA

[APP][Wireless tether for root users] Now with more Infrastructure!!!

I had nothing to do with creating this. Just thought you guys would want to know that the lastest Wifi tether has been uploaded and it's supports Infrasructure Mode on 2.2 ROMs (Including CM6)
Major props to Harald Mueller for this! Don't hesitate to donate for all this guy's hard work!
Google Code Downloads
They are the 3.0 versions.
Dude SWEET!!! i have to donate to him..
Question is the sprint hotspot suppose to activate with this??
Cause it did then i clicked activate sprint thingy and it reboot my phone. lol
davidrules7778 said:
Dude SWEET!!! i have to donate to him..
Question is the sprint hotspot suppose to activate with this??
Cause it did then i clicked activate sprint thingy and it reboot my phone. lol
Click to expand...
Click to collapse
Yep the app starts the sprint tether I think.
What did you hit to make it reboot? It did reboot once when I turned the tether off but I don't know if it's done that consistently.
ipaq3115 said:
Yep the app starts the sprint tether I think.
What did you hit to make it reboot? It did reboot once when I turned the tether off but I don't know if it's done that consistently.
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Click to collapse
I checked the sprint, activate tether box, lol should i try again?
Yep Thats what caused the reboot lol, oh well i wont check that box anymore. Does the sprint hotspot settings work?
davidrules7778 said:
I checked the sprint, activate tether box, lol should i try again?
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Click to collapse
Oh, haha, I don't think you have to mess with that. The app starts that up all by itself. Should just see the button turn yellow and it'll be on.
ipaq3115 said:
Oh, haha, I don't think you have to mess with that. The app starts that up all by itself. Should just see the button turn yellow and it'll be on.
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Click to collapse
ya, thats cool tho that it brings it up, tho i wish it didnt need to stay in my notification panel, with the wireless tether as well.
it worked great and i feel like its way faster too.
davidrules7778 said:
ya, thats cool tho that it brings it up, tho i wish it didnt need to stay in my notification panel, with the wireless tether as well.
it worked great and i feel like its way faster too.
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Click to collapse
Yeah, I don't think there is any way of getting around that. Small price to pay for some awesome Froyo tether
It's definitely just as fast or faster than mobile AP was.
do we still require a kernel that supports this? or has anyone gotten it to actually work. i know its an experimental build, but it didnt work for me. my lappy could see it, which is good because it cant even see ad hoc, but it failed connecting.
edit: hmmm, ya i see now its working for you. i still have old wifi tether installed, maybe thats it?
ok last time i mess with that, For heads up dont mess with any of the sprint stuff, it makes your phone reboot then makes it pop up an error when trying to connect, if you do just clear the app data and start over and it seems to work now
amosher13 said:
do we still require a kernel that supports this? or has anyone gotten it to actually work. i know its an experimental build, but it didnt work for me. my lappy could see it, which is good because it cant even see ad hoc, but it failed connecting.
edit: hmmm, ya i see now its working for you. i still have old wifi tether installed, maybe thats it?
Click to expand...
Click to collapse
Yeah, he said to remove old versions I think.
I've tested it on stock DK28, ViperROM 4.0.2c and CM6 Beta0 All of them worked just fine,
amosher13 said:
do we still require a kernel that supports this? or has anyone gotten it to actually work. i know its an experimental build, but it didnt work for me. my lappy could see it, which is good because it cant even see ad hoc, but it failed connecting.
edit: hmmm, ya i see now its working for you. i still have old wifi tether installed, maybe thats it?
Click to expand...
Click to collapse
Worked perfectly to me and connected to my ipod touch no problem first try, and i had the old one installed, and then i uninstalled and still work,
Just a note dont mess with the sprint hotspot that pops up with it, it will just **** it up and you will have to clear data on the app or uninstall and reinstall again.
ipaq3115 said:
Yep the app starts the sprint tether I think.
Click to expand...
Click to collapse
No. The app "talks" directly to the kernel. There is "something" implemented in the framework which detects that necessary kernel-setup-steps were performed.
It's not using the official hotspot-app/feature at all - only kernel-stuff (that's why it even works on CM6).
ipaq3115 said:
Yeah, I don't think there is any way of getting around that. Small price to pay for some awesome Froyo tether
It's definitely just as fast or faster than mobile AP was.
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Click to collapse
Hey thats cool, and it is faster then mobile ap, i just was streaming netflix on my ipod touch with this and it loaded at least 2-3 times faster.
Probaly faster considering this is the sprint hotspot its activating. too bad i can't use all those sprint settings lol, oh well as long as its fast works on 4g and infrastructure. YAY
harry_m said:
No. The app "talks" directly to the kernel. There is "something" implemented in the framework which detects that necessary kernel-setup-steps were performed.
It's not using the official hotspot-app/feature at all - only kernel-stuff (that's why it even work on CM6).
Click to expand...
Click to collapse
Ahhhh, that makes sense. The sprint stuff is just confused As it should be.
davidrules7778 said:
Hey thats cool, and it is faster then mobile ap, i just was streaming netflix on my ipod touch with this and it loaded at least 2-3 times faster.
Probaly faster considering this is the sprint hotspot its activating. too bad i can't use all those sprint settings lol, oh well as long as its fast works on 4g and infrastructure. YAY
Click to expand...
Click to collapse
Should be able to set all of the same settings in the tether APP
So this is the same as MobileAP(works on ps3)?
Is there any advantage MobileAp have over this?
harry_m said:
No. The app "talks" directly to the kernel. There is "something" implemented in the framework which detects that necessary kernel-setup-steps were performed.
It's not using the official hotspot-app/feature at all - only kernel-stuff (that's why it even works on CM6).
Click to expand...
Click to collapse
Well i guess if i could unistall the sprint hotspot some how i could, avoid that, the only reason it pops up is because this app uses the official sprint hotspot stuff, as seen in the mobile ap thread, someone bought the subscription and helped this guy make this work.
Brilliant! ...thanks for sharing!
Sent from my SPH-D700 using XDA App
lviv73 said:
So this is the same as MobileAP(works on ps3)?
Is there any advantage MobileAp have over this?
Click to expand...
Click to collapse
Besides looking prettier and no sprint hotspot popping up with this, no this is better!!! and faster then mobile ap.
is it possibile to get rid of sprints hotspot or is it always there besides cm6?
davidrules7778 said:
Well i guess if i could unistall the sprint hotspot some how i could, avoid that, the only reason it pops up is because this app uses the official sprint hotspot stuff, as seen in the mobile ap thread, someone bought the subscription and helped this guy make this work.
Click to expand...
Click to collapse
You could try ... but I think that notivication is triggered by the "system-framework" and not by the hotspot-app. The key were some dmesg-dumps to see which parameters are passed to kernel. Since I know the bcm4329-driver a little bit it was not that hard ... but it took some time and around 70 mails to/from "formula84" (the guy who was very helpful with testing/logs).

Not Receiving Calls or Texts

Hello all,
Recently, I flashed Calkulin's E4GT 2 rom from his E4GT 3.0 one, and things had been working well for a day until it began to randomly crash and stopped notifying me/receiving any missed called/texts. I flashed back to 3.0, saw the same issues reoccur (calls/texts not coming through); reflashed 3.0 and wiped everything and still to no avail.
Data works perfectly, and I am able to send texts as well as call.
Any advice on what to do?
Try this go to settings, about phone, system updates then update profile and PRL then reboot phone and see if that helps.
call sprint (*2), tell them you want to do a DATA REFRESH, works everytime, just make sure you have your ESN ready.
tylerjames09 said:
call sprint (*2), tell them you want to do a DATA REFRESH, works everytime, just make sure you have your ESN ready.
Click to expand...
Click to collapse
Doesnt what I told em to do, do the same thing?
rbtrucking said:
Try this go to settings, about phone, system updates then update profile and PRL then reboot phone and see if that helps.
Click to expand...
Click to collapse
Thanks; tried this earlier and it didn't seem as if it works, but I pulled the battery out for 10-30 seconds and things seem to have returned to normal...somewhat.
tylerjames09 said:
call sprint (*2), tell them you want to do a DATA REFRESH, works everytime, just make sure you have your ESN ready.
Click to expand...
Click to collapse
I'll do this if things seems to falter again; thanks a lot! ill they inquire about whether I've rooted or not?
rbtrucking said:
Doesnt what I told em to do, do the same thing?
Click to expand...
Click to collapse
sort of, when people come into my store with this issue i usually do an update of the profile but if that doesn't fix it, i do a data refresh....update profile is like a "soft reset" and data refresh is like a "hard reset", both essentially do the same thing just one is more extreme and complete reprograms the phone.
Okay, so I called Spring and asked them to do a data refresh and also updated the PRL and Profile but to no avail.
Any other ideas? Or should I just unroot and go to Sprint and see if they'll be able to help me?
mattneedshelp said:
Thanks; tried this earlier and it didn't seem as if it works, but I pulled the battery out for 10-30 seconds and things seem to have returned to normal...somewhat.
I'll do this if things seems to falter again; thanks a lot! ill they inquire about whether I've rooted or not?
Click to expand...
Click to collapse
they wont ask about rooting or anything like that...it wouldnt make a difference anyway because rooting shouldnt have an affect on your programming codes.
tylerjames09 said:
they wont ask about rooting or anything like that...it wouldnt make a difference anyway because rooting shouldnt have an affect on your programming codes.
Click to expand...
Click to collapse
I would definitely return it back to stock before bringing it into sprint. I had a problem with my phone a couple months back and had to bring it in. First thing they did was check to see if it was rooted.
rbtrucking said:
I would definitely return it back to stock before bringing it into sprint. I had a problem with my phone a couple months back and had to bring it in. First thing they did was check to see if it was rooted.
Click to expand...
Click to collapse
yeah def. don't bring the phone into a sprint store with it rooted haha. I've had a couple of those come in and we turn them right out the door because the phone was tampered with and it wont be fixed.
good point rbtrucking
tylerjames09 said:
yeah def. don't bring the phone into a sprint store with it rooted haha. I've had a couple of those come in and we turn them right out the door because the phone was tampered with and it wont be fixed.
good point rbtrucking
Click to expand...
Click to collapse
Lol I am pretty sure the guy that looked at my phone knew i had rooted it before though because when I odin'd back to stock I did the full wipe and he kept asking me why is there nothing on this phone and lookin at me with a grin I just told em it was acting funny so I thought maybe a factory data reset would fix it.
rbtrucking said:
Lol I am pretty sure the guy that looked at my phone knew i had rooted it before though because when I odin'd back to stock I did the full wipe and he kept asking me why is there nothing on this phone and lookin at me with a grin I just told em it was acting funny so I thought maybe a factory data reset would fix it.
Click to expand...
Click to collapse
yeah but on a side note...sprint can truly work on rooted phones, even with custom ROMS. It is just up the store if they want to or not. So next time you take it in and they say they cant work on rooted phones, its law that they have to...(unless your ROM is the reason for the issue) ha
Results
Thanks to everyone for their help; ended up going to the store today and they ran a diagnostics test and reset everything. They said they had some towers down as well, so that may have added onto the problems.
Once again, thanks to all!

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