[Q] Return to Epic - Question - Epic 4G Q&A, Help & Troubleshooting

So last week I upgraded to the Photon (Gold customer) from my Epic. At the time I kept my Epic (just transferred my SD card over). Since they got the update from Moto, the phone has been whacked, no Gmail, Market FC's, etc. So I am thinking I'm gonna return my phone and go back to the Epic. Couple of questions (and sorry if I'm spamming): 1. I can return it, correct (I've had it for 6 days today), and get back my upgrade option, yes? 2. Has anyone had problems returning a phone (within the 30-day window)? thanks guys!

libracolo said:
So last week I upgraded to the Photon (Gold customer) from my Epic. At the time I kept my Epic (just transferred my SD card over). Since they got the update from Moto, the phone has been whacked, no Gmail, Market FC's, etc. So I am thinking I'm gonna return my phone and go back to the Epic. Couple of questions (and sorry if I'm spamming): 1. I can return it, correct (I've had it for 6 days today), and get back my upgrade option, yes? 2. Has anyone had problems returning a phone (within the 30-day window)? thanks guys!
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I did this earlier in the year. I had bought the EVO, didnt like it, and returned it, then got the EPIC. I had no issues at all. I would recommend just making sure you go to a full service center. I have always had less issues...

i did the SAME thing at best buy.. when i first got into the droid market, i didn't want to pay much.. so i got the intercept.. WHAT... A.. PIECE.. OF.. ****!!!!!!!!!
i returned it within a week and it was SUPER easy to do, got my upgrade credit back and used it on my EPIC the same day!

Cool, thanks guys, am returning tomorrow.... I knew I should have just waited for the gsII. Thankfully, only a couple of weeks more to wait.

Maybe...
Or so they say... has Sprint confirmed a release date for the Epic 4g Touch yet?

dsh210 said:
Or so they say... has Sprint confirmed a release date for the Epic 4g Touch yet?
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Yes. September 16.
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viper786 said:
Yes. September 16.
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Yup...a week from today!
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JohnCorleone said:
Yup...a week from today!
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Can't wait!
Sent from my SPH-D700 using XDA App

Related

My phone needs repair?

My touchscreen is horribly acting up...I have bestbuy's $10 monthly insurance. Anyways, when I type, it registers multiple touches and makes my swype type words that I don't want. If this a hardware or software issue? The touchscreen is also not as accurate either.
I was on ec05 and running ext4, midnight rom v5.2, bonsai 4.0.4 kernel (I think). I also flashed blue mattel theme, incase that matters. Its also not just swype, when I hold my finger down on threads, the screen shakes as if I am constantly moving my finger, but im not.
I flashed reRFS stock and it semmed to help, but only to an extent.
Sent from my SPH-D700 using XDA Premium App
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
063_XOBX said:
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
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Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
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Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
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I read somewhere they don't care if your rooted but id try odin and take it in and they should have it in like 2 days.
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Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
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Yup, and new Rapid Exchange gets you a new phone in 2 days.
Odin fixed it. Not sure what went wrong...oh well.
Thanks guys.
Sent from my SPH-D700 using XDA Premium App
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
megabiteg said:
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
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Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
kennyglass123 said:
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
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He had me scared for a moment. LOL I couldn't go a month without my phone!
But I'm lucky that my phone is working again.
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
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So what if your screen cracked what do they do?
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castro08 said:
So what if your screen cracked what do they do?
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Best Buy insurance will replace it with a new phone no charge. Sprint TEP will replace it with a refurb for $100. If you have no insurance they may be able to replace the screen for $35. Cracked screens are considered user damaged not a warranty type item.
MysteryEmotionz said:
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
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Maybe Best Buy will get there one day...they just started the Rapid Exchange program. But they do at least get you a new phone not refurb and so far average time is a day or two. BUT they do not cover lost or stolen phones like TEP. I think I am going back to TEP on my next phone since I doubt they will let me switch back.
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
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5FOOTER said:
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
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Nice. Need to go to your BB...where you live?
Do you BONSAI?
Northern VA
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Every new or refurb EVO have 2.3.3?

Well, my girlfriends EVO has been randomly shutting off, vibrating 5 times, and then flashing the led once the screen is off. From my research, it looks like anyone who has encountered this issue has had to replace it. I'm going to try a few things to fix it, but if I'm unsuccessful and need to replace it... is it guaranteed that the new or refurb will be GB? Or do we still have a slight chance of getting Froyo? She's gonna be so pissed that I won't be able to root it lol. I am praying for froyo. Anyone have any insight?
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Might have a small chance for fro
But unlikely
Sorry
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Omgadroid said:
Might have a small chance for fro
But unlikely
Sorry
Sent from my PC36100 using XDA App
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i would guess sprint would have someway to roll official os back to whatever was previously available. If i were sprint i should as hell would want something like that.
its a thought to ask a sprint rep which i am not.
Yea I was afraid of that. I'm hoping I get really lucky, or that i have some luck bribing or convincing a tech to roll it back to froyo. I know they MUST have the ability to do that.
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k2buckley said:
...or that i have some luck bribing or convincing a tech to roll it back to froyo. I know they MUST have the ability to do that.
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I wouldn't get your hopes up. If it were that doable for a tech, you'd have heard about it by now.
cant you just run the RUU from froyo, then root it? thas what I did. and I just took my Evo 3D back, and had my evo replaced last week and they gave me a refurbished fone with froyo on it, but that was at best buy...
Best buy still carries evos loaded with 2.2. Got two of em week ago. Tell the tech you want to power it on yourself, then cancel update.
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My wife's refurbished came S-On with Gingerbread & she hasn't shut up about it yet. Good luck!
Sent from my.....click, click, boom
There is no reasonable method to rollback to 2.2. RUU will not work. Update.zip will not work. PC36IMG.ZIP will not work. The only option at this time is a NAND pull.
WTF is nand pull??
Wow that sucks I finally got my evo to be looked at by the sprint store... I kinda just want a replacement, hopefully new, but I'll be pissed if it comes with GB. Well I'll find out if they fixed it or replaced it in about an hour so wish me luck!!
Ya I have an evo with a scratched up screen so Im debating just getting it done elsewhere since sprint wont do it now. I dont want to gamble with an insurance replacement.
I finally upgraded my fiance's crackberry to an Evo...so luckily she is still fascinated with it stock. But can't wait to root it!
Just got my replacement and yes it has 2.3 not likely that any replacement will have froyo sorry
Sent from my PC36100 using XDA App

If you recently got the Dinc 2, what version of Android did it ship with?

I was wondering, for those who just picked up the Dinc 2 (either new with contract or as a replacement device), what version of Android did it ship with? Froyo or Gingerbread, basically.
If you could please say when you got it and if it was new or a replacement device.
My replacement (from a Fascinate) device should be here tomorrow an I'll report back with what I got.
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Got mine Friday, an insurance replacement, and it had 2.3.3 on it
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I have mine with 2.3.3 also.
I know i got my replacement a few weeks ago, not even a month and it was still 2.2
I got mine two days ago.. came with 2.3.3.. sucks because cyanogenmod would be stellar on this device. Hopefully they can get a temp root going.
sylent101 said:
I got mine two days ago.. came with 2.3.3.. sucks because cyanogenmod would be stellar on this device. Hopefully they can get a temp root going.
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Thanks for the response, i'm getting a replacement also so now i know what to expect, dammit.
I got mine new on Friday and it came with 2.2.1.
dbisch said:
I got mine new on Friday and it came with 2.2.1.
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I..hate you ..lol wow same day too -_-
Just ordered mine from wirefly. Hope it comes with 2.2
I don't want to give up miui
sent from my glitch/MIUI 1.7.15 fascinate
XTC clip is a possibility as well all. expensive. but worth it.
Bought mine online last week from Verizon and it had been opened and updated prior to them shipping it. At least it looked that way. I went in to the store to have it replaced because of a defect and the new one on Saturday had 2.3.3 as well. So it's gonna be tough to find one sans Gingerbread I'd imagine. Especially if you're buying from Verizon directly. Resellers such as Wirefly might be a better choice.
Just got my replacement Dinc today (for the Fascinate). Came with 2.3.3. So sad
Got mine Thursday 7/12 thru wirefly shipped with 2.2.1
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Amazingbman said:
Got mine Thursday 7/12 thru wirefly shipped with 2.2.1
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*****. No offense.
P.S. That was for comedic relief. I did not mean to offend.
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Avelnan said:
*****. No offense.
P.S. That was for comedic relief. I did not mean to offend.
Sent from my DROID X2 using XDA Premium App
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It's sad that it was necessary to clarify that
I just got my Fascinate replacement. It has 2.3.3
Spoke with customer service at wirefly. Gave them a bs story about incompatabilty of soje corp software i had to install on my new device with 2.3. Was assured my phone will ship with 2.2 said they won't perform the ota on mine.
sent from my MIUI 1.7.15 Facinate
So I just got my replacement this morning from asurion and I got 2.2.1
That mean I can root with s-off and all those goodies?
I haven't even looked in the dev forum yet.
jaypr9 said:
So I just got my replacement this morning from asurion and I got 2.2.1
That mean I can root with s-off and all those goodies?
I haven't even looked in the dev forum yet.
Click to expand...
Click to collapse
Yes you are good to go as far as running AlphaRevX to gain S-OFF and installing ClockworkMod.
XTC clip would be the way to go..
try and find a beta clip for sale..

Upgrading to Epic Touch 4G?

I'm planning on upgrading to the Epic Touch 4G when it comes out, but my upgrade isn't due up for a few more months. However, my mom's phone is long overdue for an upgrade, and she's going to get my old Epic. My question is, can I use her upgrade on my line while transferring her line to my old phone?
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It actually depends on where you buy it from i think
On wirefly there us a large fee if you use on a different number
Atleast thats what i heard
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Just upgrade her line then a day later call sprint say the new epic is too much for ur mom *a lie* and u wanna swap phones
Sent from my Nexus S 4G using XDA App
Martinpibb22 said:
I'm planning on upgrading to the Epic Touch 4G when it comes out, but my upgrade isn't due up for a few more months. However, my mom's phone is long overdue for an upgrade, and she's going to get my old Epic. My question is, can I use her upgrade on my line while transferring her line to my old phone?
Sent from my SPH-D700 using XDA App
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Click to collapse
I have done this many times. Have done it at the sprint store and radio shack. Just tell them you want to upgrade this line but you want to swap phones. I did it when I got the Epic. I did it to upgrade my daughters phone. And when I put my daughter on the account I gave my wife the new phone and my daughter her phone. Right at the counter each time.
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crawrj said:
I have done this many times. Have done it at the sprint store and radio shack. Just tell them you want to upgrade this line but you want to swap phones. I did it when I got the Epic. I did it to upgrade my daughters phone. And when I put my daughter on the account I gave my wife the new phone and my daughter her phone. Right at the counter each time.
Sent from my SPH-D700 using xda premium
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^^^^
This. I just did this when I got my nexus. I wanted to wait for the epic touch. However my mother in law really needed a new phone. Her moment finally died lol. So I just used her upgrade for the nexus and switch the phone right there at sprint. So she got my old epic and I got the nexus s4g.
Sent from my bugles Pete powered Nexus S 4G using Xda Premium App
crawrj said:
I have done this many times. Have done it at the sprint store and radio shack. Just tell them you want to upgrade this line but you want to swap phones. I did it when I got the Epic. I did it to upgrade my daughters phone. And when I put my daughter on the account I gave my wife the new phone and my daughter her phone. Right at the counter each time.
Sent from my SPH-D700 using xda premium
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Alright, that sounds good. Thanks for the help everyone!
Martinpibb22 said:
Alright, that sounds good. Thanks for the help everyone!
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No problem dude
Sent from my MIUI powered Nexus S 4g using XDA Premium App

Hopefully moving to the Epic Touch.

Some of you might remember me from the original Epic and my roms and work there.
I will hopefully be able to switch to the Epic Touch since I've had three replacements on my Nexus S 4G.
Going to try the store today and see what happens.
The zImage shouldn't be that hard to pull..
i dont think they put the epic touch on the wel exchange list yet, at least what my buddy thats a store manager said when i bought this on thursday told me.
hope you can get it to go thru though! good luck buddy
Success100 said:
i dont think they put the epic touch on the wel exchange list yet, at least what my buddy thats a store manager said when i bought this on thursday told me.
hope you can get it to go thru though! good luck buddy
Click to expand...
Click to collapse
Well, I've been asking them to bump my upgrade up and I'll just pay the contract price for whatever device I want. Hopefully, that or I can just give them the cost of the Epic Touch.
I really want to port my ROMs over, and Sense.
Bubby!!
Sent from my SPH-D700
Hello there!
bubby323 said:
Well, I've been asking them to bump my upgrade up and I'll just pay the contract price for whatever device I want. Hopefully, that or I can just give them the cost of the Epic Touch.
I really want to port my ROMs over, and Sense.
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Let me know if that works and how much that will cost. I don't know if I can wait for my online order anymore lol
Sent from my MIUI Powered device
Yeah bubby!
Sent from my SPH-D710 using XDA App
Anybody know of the terms of the Sprint Well Program? I hate to drive all the way to a city an hour and a half away and be turned away. The phone has been replaced 3 times in 2 weeks, and the issues noted on the account.
bubby323 said:
Anybody know of the terms of the Sprint Well Program? I hate to drive all the way to a city an hour and a half away and be turned away. The phone has been replaced 3 times in 2 weeks, and the issues noted on the account.
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Call them and ask... I would do that first.. Just be really nice and see if that works.. Hope that helps... Glad to see devs already moving to this phone
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deano0714 said:
Call them and ask... I would do that first.. Just be really nice and see if that works.. Hope that helps... Glad to see devs already moving to this phone
Sent from my SPH-D710 using XDA App
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Click to collapse
I've been in constant contact with them for the past 2-3 weeks on the issue, not even looking to get a different phone, just one that works, but now they don't want to do anything for me since I've already had 3 replacements, the phone should 'already work by now'.
bubby323 said:
I really want to port... ...Sense.
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This makes us friends. Yay for you!
AbsolutZeroGI said:
This makes us friends. Yay for you!
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Click to collapse
I ported it to the Nexus S 4G.
bubby323 said:
I ported it to the Nexus S 4G.
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Nice! The more devs the merrier!
Nice. Hopefully u get an epic!
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This has worked for me before! They let me upgrade early and at a ridiculous price! And every since they forced this upgrade my upgrade eligibility renews every month now lol.
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Can I get the download link? I don't see it there
bubby323 said:
I ported it to the Nexus S 4G.
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Click to collapse
Sent from my Nexus S 4G using XDA App
castro08 said:
Can I get the download link? I don't see it there
Sent from my Nexus S 4G using XDA App
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I'm waiting to release at the same time as the Nexus S Sense port.
We are also still working on some WiFi issues, but 3G works.
They have actually offered to buy back my Nexus for $100 and reset my upgrade eligibility so I should be good to go within the next 24-48 hours, hopefully today, so I can reserve an Epic Touch 4G.
bubby323 said:
They have actually offered to buy back my Nexus for $100 and reset my upgrade eligibility so I should be good to go within the next 24-48 hours, hopefully today, so I can reserve an Epic Touch 4G.
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Not bad. Hopefully everything works out for you
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