I had a Defy that wouldn't connect to the internet when on wifi as I described in this thread:
http://forum.xda-developers.com/showthread.php?t=1137085
I sent it to Motorola to fix and the first time they didn't even diagnose the correct fault even though I filled it in on their support page. It came back to me with a software upgrade that didn't fix anything.
I sent it back again with a full description of the fault and this time I think they didn't even bother to read the description. They've sent it back to me a second time with the same fault present and the list of tests they did doesn't seem to include anything to do with wifi.
I am afraid that if I send it back a third time they'll just give me the runaround again. What options do I have? The phone is still within Warranty, they owe me a fix or a new phone but how can I force them to honour the warranty?
Cheers.
Bump for great justice.
Read your original post. Have you tried using a different wifi?
Also, try this: turn ON your airplane mode. Then turn ON your wifi. Wait until you get a wifi signal. Then: dialer > *#*#4636#*#* > phone information > tap "run ping test". If you "PASS" your wifi just connected and works.
Thanks but it doesn't really connect to wifi, just stops at getting the ip address. I have tried on a different wifi network. I actually have two in my house as one won't cover the whole house. I also took the phone to my friend's business and tried connecting there with no joy. On the rare occasion it does connect I can't get on the internet.
OK, but have you tried it in airplane mode with wifi on?
If you still cannot connect, leave it with airplane mode on and wifi on. Do the dialer > *#*#4636#*#* > phone information thing and scroll down to "set preferred network type" What does it say? It should say "unknown."
Back out of this, turn airplane mode OFF and wifi ON. Go back into the INFO menu (dialer > *#*#4636#*#* > phone information) and scroll down to "set preferred network type". It should say "GSM only". Does it? If not, what does it say? Also, if it doesn't you can manually change it to "GSM only". Try all that and please tell us what happens in each step.
It happens as you describe. Network type unknown for the first step and GSM auto PRL for the second step.
windywoo said:
It happens as you describe. Network type unknown for the first step and GSM auto PRL for the second step.
Click to expand...
Click to collapse
OK... if you have airplane mode OFF and wifi ON and you see it sats "GSM auto PRL", did you try changing it to "GSM only"? From my experience you cannot get wifi if it says "GSM auto PRL". Trying changing it to "GSM only".
I have the same problem too.I've try your methods but it won't work.
Sent from my MB525 using XDA App
How to add or put DNS?
Sent from my MB526 using XDA App
damienrayne said:
I have the same problem too.I've try your methods but it won't work.
Sent from my MB525 using XDA App
Click to expand...
Click to collapse
Can you be more specific? If you changed "GSM auto PRL" to "GSM only", did it...
a) Refuse to change?
b) Change back after you exited?
c) Stay as GSM only and still not connect to wif?
Basically I want to know if I can demand a replacement handset from Motorola. I've tried all the fixes I can find on these forums and now Motorola have twice failed to fix it. I'd rather not send it to them a third time and have the same result.
scrannel said:
Can you be more specific? If you changed "GSM auto PRL" to "GSM only", did it...
a) Refuse to change?
b) Change back after you exited?
c) Stay as GSM only and still not connect to wif?
Click to expand...
Click to collapse
Mine would be c
Sent from my MB525 using XDA App
damienrayne said:
Mine would be c
Sent from my MB525 using XDA App
Click to expand...
Click to collapse
If it stayed at" GSM only" this suggests your phone is trying to do the right thing. Because in order to switch from "GSM auto PRL" to "GSM only" it needs to actually detect a wifi signal, not just have the wifi activated on the phone. Have you tried changing your router settings?
Have a look at this post from the moto forum: (https://supportforums.motorola.com/message/456261#456261)
"Why does my Defy constantly lose its WIFI connection despite an excellent signal strength?
I experienced roughly the same problems: good WIFI signal but little or no traffic at all.
It seems I have found a solution for my specific case - maybe it works for others as well.
My Setup:
WLAN router: Linksys WRT160N (Firmware Version: v1.53.0)
Moto Defy (MB525, Firmware version: 2.1-update1, System version: Moto_Version.2.34.1.MB525.Retail.en.SEA)
Originally I had the router running in wirless-N mode. After reading that this could be the problem, I changed to wireless-G mode. This seemed to slightly improve the situation, though still the WIFI connection was far from satisfying (medium signal strength, but no response / traffic). With my laptop computer things were fine regardless of the wireless mode.
The WIFI router serves roughly 6 devices.
I then stumbled upon the QoS or WMM (or WME) setting for the router which originally was enabled.
Since I disabled that the connection is fast and stable and i didn't have problems anymore."
I've tried G already but the QoS thing was new. Still no luck ofc.
Related
I've stumbled on a strange issue.
If I switch the Desire to the Airplan mode when the Data connection is off (I use the appropriate HTC Data connection widget to do this), when I switch back to Airplan mode off, the phone is no more able to restore the data connection.
The only workaround found is to restart the phone.
Has anyone got the same experience?
Two questions.
1. When you say you switched off data connection, are you talking about syncing, wifi, mobile network, ... etc?
2. Why do you want to switch off data connection and turn on Airplane Mode? Doesn't Airplane Mode cater for shutting down all wireless?
1. I'm talking only about the "Data connection" option on "Wireless and networks" menu, that is switchable via a special HTC widget. Switching this option off, the phone is no more able to access to the GPRS provider. I often keep this option off to save battery life. I turn Data connection on, if I need to sync and access to Internet.
2. This is not the matter, just it happens. Eg. When I go to sleep, I turn the Airplane mode on, doesn't matter if the Data connection is on or off (it is possible that it is on) in order to avoid any disturbs (calls, sms, etc.).
I just wonder if this issue is a true bug of the phone:
1. Switch off Data connection
2. Switch on Airplane mode
3. Switch off Airlplane mode
4. Try to activate Data connection (for me it seems it's not possible without a reboot)
Had a similar problem which I wrote to HTC about: after the phone has been data connected via wifi and I leave the wifi network it often will not connect to data via mobile network (GPRS/3G), giving the message "connection failed" if I try to manually connect in the "mobile networks" section of the "wireless & networks" settings page.
It seems to have fixed itself now, and I think it's because I've since ticked the option to "enable always-on mobile data", which I had turned off to save battery. Give it a try.
yurikg said:
Had a similar problem which I wrote to HTC about: after the phone has been data connected via wifi and I leave the wifi network it often will not connect to data via mobile network (GPRS/3G), giving the message "connection failed" if I try to manually connect in the "mobile networks" section of the "wireless & networks" settings page.
It seems to have fixed itself now, and I think it's because I've since ticked the option to "enable always-on mobile data", which I had turned off to save battery. Give it a try.
Click to expand...
Click to collapse
Thanks yurikg, but on my phone the "enable always-on mobile data" option is checked, anche there is no mobile network connection problem coming back from a Wifi connection.
The problem I shown is probably caused coming back from Airplane mode.
The other possibility is Juicedefender which apparently is known to cause problems recovering a mobile data connection (recent update may have fixed this):
http://forum.xda-developers.com/showthread.php?t=660706&highlight=juicedefender
yurikg said:
The other possibility is Juicedefender which apparently is known to cause problems recovering a mobile data connection (recent update may have fixed this):
http://forum.xda-developers.com/showthread.php?t=660706&highlight=juicedefender
Click to expand...
Click to collapse
I've not juicedefender on my Desire...
I've in plan to do some other tests...
I have a problem with my Desire reconnecting to a mobile data connection too, but not when I come out of 'plane mode, its when I leave a Wifi covered area. It could be the same problem, triggered by anything that disables and then reactivates the data connection?
I have no solution yet, and I have contacted HTC support about it (still no reply). There is some discussion here:
http://forum.xda-developers.com/showthread.php?t=656192
I seem to be having this problem too when coming off WiFi connection, unfortunately restarting the phone has not righted the issue...
I'm also having this problem with the connections. Fine on the wifi at work and at home but not switching over to the mobile network. Apart from that the phone seems awesome! Soooooo much better and more fun than the HD2.
OK, my phone appears to have no network connection whatsoever in fact...
Have the same problem as well. Coming from Wifi and to mobile network only - I do not get any data coverage. This is for the Desire and I had the same problem with Legend.
I hope this will be worked out ASAP.
Well, my problems all sorted. Turns out I had to manually input the APN for internet, took me by surprise since no phone I've owned since 2006 has needed that...
Just had to put in the settings manually too. Seems there is an issue with some of them. Would put a link here but as i'm a newbie not allowed Just google vodafone apn settings for htc desire and hey presto
Same problem here, my Hero had it too. I found it did work when you switch to gsm only and back to 3g/gsm... Would love to hear good solutions.
Im also having the same problem.
If i try switching my connection from wifi to mobile data, my mobile data connection fails to work. A power cycle fixes the issue but if i try switching connections again, the problem returns.
Can I suggest to anyone still having problems getting their phone to switch to mobile data when leaving Wifi to view the following bug report on Google Code and to star it to help raise the priority with Google:
http://code.google.com/p/android/issues/detail?id=2207&colspec=ID Type Status Owner Summary Stars
Thanks folks
Have just purchased Motorola Defy.
Have no cellular signal at home. No problem, can run on wifi for internet and also use wifi for calling; Defy feature built in.
Cell standby draining battery excessively, ( 90-100% no signal)= ( 40-50% bat drain). If I use the airplane mode to stop cellular search can use wifi for internet but it disables the wifi calling feature ( known as UMA for blackberries).
Is there an app for the Motorola Defy that will disable cell searching for signal but allow both internet and calling wifi usage??
I am not computer programming savvy at all, you guys are the geniuses.
Love the phone hate this particular cell standby catch 22.
Thanks.
I haven't used this app before but I believe this is what you need, it called "Airplane Mode Wi-Fi Tool"
Here is the description of the app
This tool will help you manage your android phone to connect to Wifi networks (Wireless Internet, or Wi-fi) while on Airplane Mode.
This tool works with any version of Android, including 2.0+, however, it is only necessary if you have a device with Android 1.5-1.6. Android 2.0+ allows Wifi to be toggled while on AP Mode.
Airplane mode by default disables calling in/out, period
Thanks for your reply. I downloaded this app and it does enhance the Airplane mode capabilities but does not resolve the issue of being able to turn off cell standby while still being able to use both wifi internet and wifi calling.
Since I am not on a plane but am, instead, at home I believe what is needed is an app that directly addresses the cell standby searching issue and leaves the wifi settings to behave as intended; enabling the cell phone to fully function via wifi for both internet and calling when there is no cellular signal available, without a ridiculously and unnecessarily huge burden being put on the battery for a completely moot point...
If such an app does not exist then I believe there will be a demand for one and I ,for one, would be happy to donate for such an app.
Again, thank you for your reply.
mtoblr said:
Since I am not on a plane but am, instead, at home
Click to expand...
Click to collapse
I just installed the application to see how it works.
When you open the application for the first time there is an instruction how to use the app. Obviously, it was designed to work in real world when one is on airplane. However, if you keep scrolling down the instruction page and read the FAQ section (B) then it tells you how you can configure it to use your wireless settings instead.
I hope that solves your problem.
This is easy: *#*#4636#*#* Go into menu, turn Radio off (toggle ON/OFF in this hidden menu). With radio off both wifi and wifi calling stay active. (USA T-MO)
scrannel said:
This is easy: *#*#4636#*#* Go into menu, turn Radio off (toggle ON/OFF in this hidden menu). With radio off both wifi and wifi calling stay active. (USA T-MO)
Click to expand...
Click to collapse
I was aware of your solution before but I thought that would disable the wireless signal as well otherwise I would have mentioned it. I did a test while my wifi was on and disabled the radio option and the wireless stayed connected.
Thank you for your solution.
CSharpHeaven said:
I was aware of your solution before but I thought that would disable the wireless signal as well otherwise I would have mentioned it. I did a test while my wifi was on and disabled the radio option and the wireless stayed connected.
Thank you for your solution.
Click to expand...
Click to collapse
Right, but unlike airplane mode it does not shut down wifi calling. BTW, I do not understand the power drain issue. I leave my radio on while working all day, but using wifi with the wifi calling app set to wifi preferred and am seeing no heavy drain. Maybe -- under that same menu -- one should check to see that the "preferred network type is "GSM only." When wifi calling is disabled (even if wifi is active) the phone should default to GSM auto (PRL). I have noticed occasionally it will stay in GSM auto (PRL) with wifi calling on and that might cause a drain, but not sure.
Further to the discussions in this thread I just noticed after restarting my phone (off & on) the Mobile Data feature is enabled again.
There is another menu option called 'disable on boot'. Disabling data on boot did not work once I restarted my phone to test it but the menu showed the feature was still enabled unlike 'Disable Mobile Data'.
This is easy: *#*#4636#*#* Go into menu, turn Radio off (toggle ON/OFF in this hidden
Thank you very much for this info. I was unaware of the hidden menu and this does indeed solve my problem. I will also try the GSM only setting first with radio on to see if that resolves the drainage issue.
I'm completely new to android and this forum and think both are great.
Thanks again.
mtoblr said:
Thank you very much for this info. I was unaware of the hidden menu and this does indeed solve my problem. I will also try the GSM only setting first with radio on to see if that resolves the drainage issue.
I'm completely new to android and this forum and think both are great.
Thanks again.
Click to expand...
Click to collapse
"GSM only" should be the default when you are running wifi + wifi calling. Set your preferences in the wifi calling app to either wifi preferred or wifi only. Maybe that will stop your phone from searching for cell signals. However, if you kill the radio using the hidden menu it will for sure stop it from searching for a signal. So, if you are still getting drain, it's something else.
scrannel said:
This is easy: *#*#4636#*#* Go into menu, turn Radio off (toggle ON/OFF in this hidden menu). With radio off both wifi and wifi calling stay active. (USA T-MO)
Click to expand...
Click to collapse
Looks like with the new OTA update you can't do this anymore.
Earlier today my phone was connected to Sprint's LTE network but no data seemed to be flowing to and from my phone. I really needed my work email to update so I used the Phone Info app to force my phone to jump on the 3G network, which worked just fine and my mail quickly updated. Now I'm trying to turn my phone back to "LTE/CDMA/EvDo" mode but the phone won't switch. Every time I switch from "CDMA only" to "LTE/CDMA/EvDo" then leave the "Device information" screen the phone reverts back to "CDMA only". Has anyone run into this problem and if so, how were you able to fix it?
nubby1082 said:
Earlier today my phone was connected to Sprint's LTE network but no data seemed to be flowing to and from my phone. I really needed my work email to update so I used the Phone Info app to force my phone to jump on the 3G network, which worked just fine and my mail quickly updated. Now I'm trying to turn my phone back to "LTE/CDMA/EvDo" mode but the phone won't switch. Every time I switch from "CDMA only" to "LTE/CDMA/EvDo" then leave the "Device information" screen the phone reverts back to "CDMA only". Has anyone run into this problem and if so, how were you able to fix it?
Click to expand...
Click to collapse
What about going into settings > more settings > mobile networks > network mode and changing it there. (you'll have to restart)
I've found those toggle apps aren't always reliable.
jdelano said:
What about going into settings > more settings > mobile networks > network mode and changing it there. (you'll have to restart)
I've found those toggle apps aren't always reliable.
Click to expand...
Click to collapse
Well now I feel dumb because that had totally slipped my mind. That worked like a charm. Thanks for the help!
So I'm on a CyanogenMod 10 nightly, and I am having the problem of the Preferred Network Mode setting not sticking, like several other users apparently, and after searching the forum I have concluded that there is no actual solution yet. Right now I can get to 4G LTE by manually setting to LTE/GSM/WCDMA in the Preferred settings, but it always reverts back after reboot. Apparently this does not happen to everybody; how should I fix this?
I posted in the CM Nightlies thread but no one seemed to notice. I hope this can get to the devs so they can fix this eventually I guess.
The following may be of use
http://code.google.com/p/cm9-msm8960/issues/detail?id=39
According to that, this is a hard-coded problem caused by the settings in the two places not matching?
Try going to your dialer and typing *#*#4636#*#*
Use that dialog to set it to what you want and hopefully it will stick then?
I never encountered this problem myself because I never want my phone on LTE as the battery life is pitiful as is and LTE only makes it worse.
Mine is set to WCDMA only on quattrimus cm10 and it sticks no problem.
Sent from my Nexus 7 using XDA Premium HD app
same here
iarejohnsmith said:
So I'm on a CyanogenMod 10 nightly, and I am having the problem of the Preferred Network Mode setting not sticking, like several other users apparently, and after searching the forum I have concluded that there is no actual solution yet. Right now I can get to 4G LTE by manually setting to LTE/GSM/WCDMA in the Preferred settings, but it always reverts back after reboot. Apparently this does not happen to everybody; how should I fix this?
I posted in the CM Nightlies thread but no one seemed to notice. I hope this can get to the devs so they can fix this eventually I guess.
Click to expand...
Click to collapse
Had the same problem, except that it dropped data service every 10 mins or so. Didn't even had to reboot. I could fix that by changing the network settings from lte/wcdma to gsm/wcdma. Another thing I witnessed when on lte that it would recover data connection when the process was restarted e.g. when activating and deactivating airplane mode.
Unlike most people, I'm actually wanting to keep it on LTE only, since I just keep data off until I need it, and when I need it I want full speed.
The phone always reverts back to GSM/WCDMA, turning off LTE.
I messed around in *#*#4636#*#* but it didn't really do anything.
I've been having the same problem on my Razer Phone 2. I don't think this is specific to the phone itself, but. I'm getting desperate for a solution. I change the preferred network type in the *#*#4636#*#* menu, I get LTE fine..... As long as I don't restart the phone or go on/off with airplane mode. Then I have to do it all over again. Does anyone know how to make this stick?
I have a galaxy nexus
ROM : XenonHD 4.2.2 (tried Stock 4.2.2 for 2 weeks)
Baseband : 19250XXLJ1 (was on earlier ones as well)
Kernel : Stock
Location : Bangalore(India)
Connection : TataDoCoMo
My internet (primarily using 2g, sometimes 3g) and it drops very often.
To enable it, the below steps does NOT word:
1. Toggling flightmode
2. Restart mobile
Only one step works (75% success)
Manually search for network and select network automatically and sometimes to manually select the network.
Please help.
Update: (Strict 2g mode enabled)
I've been sitting in my seat since posting the previous post. Checked my internet and i do not have data connection. Gonna enable it now.
Even manual selection of network dint give me data connection after waiting for 5 mins.
Enabled and disabled flight mode - waited for 5 mins - no go.
Gonna restart and check - last option - no go.
Now i disabled data - strangely, i lost signal for a few second.
Enabled data again - waited for 2 mins - and walah it came.
I dont know on what basis the internet comes and goes like this. It is not humanely possible to do all these steps, just to get the internet enabled. Can anyone help me from this plight.
Can anyone please offer some advice?
You can change rom, and check if it will be fixed.
What kind of network strength do you see in “Status“ page in settings? Post a screenie.
Try a different ROM to be sure it isn‘t a network fault.
Final solution to my data drop issues
wuodland said:
What kind of network strength do you see in “Status“ page in settings? Post a screenie.
Try a different ROM to be sure it isn‘t a network fault.
Click to expand...
Click to collapse
Tried stock as well as PA. So i guess its not a ROM issue
adamczyk777 said:
You can change rom, and check if it will be fixed.
Click to expand...
Click to collapse
Tried stock as well as PA. So i guess its not a ROM issue
I tried a lot of methods and this worked finally. Am on latest radio release I9250XXLJ1. Browse and install it if you are not on it.
Dialed *#*#4636#*#*
selected "Testing"
Selected "Phone Information"
Scrolled down and set the option of "Set preferred network type" as GSM auto (PRL)
Noticed change in GSM Service, GPRS service.
Next time, this dint work tried the below method and finally worked.
At the bottom right corner, the properties option indicated by 3 perpendicular dots took me to change Radio Band.
I tried with the first 5 option with no network coverage and finally AUS Band started giving me uninterrupted data signal.
Success...