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Iam no longer able to install any software from market place and get the following message. "Can't get this information at the moment.Please try later.
What &why is this message about ?Please help.
Thanks
did you soft reset? Also, how long as this been happening?
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
emesen said:
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
Click to expand...
Click to collapse
maybe marketplace is acting up.
You need to be logged in to windows live on phone and computer i believe.
I've seen that message occasionally. Generally power cycling the phone solves it.
rob_p said:
I've seen that message occasionally. Generally power cycling the phone solves it.
Click to expand...
Click to collapse
it's hasn't worked for me, i have reset my phone 3 times so far with countless power down cycles.
I have a sr with ms to see what's going on. I can download free apps but not paid apps, music, games etc.
waiting to hear from MS, lets see what happens.
I get this error from time to time when my Omnia switches from 3G to WiFi (and vice versa) A power cycle seems to be the only way to fix it.
same problem????????????
Have you enable cookies via settings? Try to uncheck that box, restart your phone and check it again.
May be also operator/network problem.
Very common thing indeed.
Check the regional settings on the device, on the computer with the Zune software and in your live account. If they are not the same you get this error message. I had the same problem and I was able to solve it due to the change of this settings.
I hope it will work for you too
i got this problem too! nothing you guys said has worked any other ideas?
Same problem here, looks like there is something going on with market.
Seems to be working now! i uninstalled some apps but could have been that it just decided to start working
that seems to be the fix. it was happening when the phone was trying to update the trial versions of apps. the only way to fix the problem is to delete the free trials... but that was a like a week ago n i havent ran into the problem again
Read in MS support forum there was some sever adjustment.
This poll is just for Samsung devices!!!
I have made a poll for Samsung users to see how many Samsung wp7 devices were sucessfully updated... and on which update release...
Omnia 7 8GB, I have updated fine in the end. But here's my story on how.
I've initially tried at work, on my desktop. Failed.
Searched on the net and found someone who freed 4.5 GB (in Zune not in phone) and successfully updated. I freed 4.5 GB but it still failed. I just got home and retried here, different computer, same Zune. It worked! The only difference I did is installed this: MicrosoftFixit50581.msi from http://support.microsoft.com/kb/2484484#ReceiveErrorUpdating because for the first update attempt (from 23 Feb) I was getting the error: C1010007
Hope others can do it like I did, try it on different computers!
Also, I've posted here:
http://www.zdnet.com/tb/1-94102-1801460
Not working for me, I will try on a laptop but I'm against deleting things or resetting the phone as I shouldn't have to do that .
No notification here yet (Omnia 7 Orange UK). Still I will wait a few days and make sure there are no more horror stories of bricking handsets before trying!
Freypal said:
No notification here yet (Omnia 7 Orange UK). Still I will wait a few days and make sure there are no more horror stories of bricking handsets before trying!
Click to expand...
Click to collapse
Did you plug it in comp/Zune?
EnderPsp said:
Did you plug it in comp/Zune?
Click to expand...
Click to collapse
Yup, says i'm up to date at *004 version.
No notification yet, I have a Omnia 7 on Orange UK. Zune says version: 7.0 (7004)
HTC Mozart Orange UK, not yet any notification.
Omnia 7 Orange FR, notified yesterday night, and updated just fine.
(Omnia7 previously flashed with latest Samsung firmware because i've got the bad bootloader 4.10.1.9 preventing update without USB plug )
I update a few days ago never go notifications though, I was just syncing my phone and Zune said there was an update...
I have a O2 Branded HD7 running on Vodafone
still no notification, Omnia 7 on Orange UK.
I finally updated my Omnia 7!
- Tried about 4 times: failed
- Deleted all my music (around 8.5GB): failed
- Deleted all my apps except Engadget and Diodict: failed
Next steps should have been to delete games, then accounts, until I would be left with no choice but to do a factory reset.
Luckily I had TweetDeck tracking the error code in case something came up and surely, @dvroegop found a trick: He turned off Wifi then deleted all his pictures and managed to update straightaway.
At this point I had nothing to lose, really wanting to avoid a factory reset (didn't want to lose Engadget, Diodict apps and game saves) so I gave it a go (deleted videos too) and it worked first try .
Could be pure luck but if you don't want to hard reset it's worth a shot .
Stupid Pice of $#!T phone!!!
I've done the above, received the same results, followed every 'tip' and still get the C1010007 error. I THOUGHT the above mention of deleting EVERYTHING on the phone would help, so I deleted everything and still the same error ... except ... this time it got to 71% of the backup whereas before it always stopped at 68% before it crapped out.
I uninstalled all the applications I had on the phone and tried one last time. Now, the phone goes through the process and only gets to about 55% then $#!ts the bed.
Why is this so dang painful?!?!?! I might as well hard reset at this point. I have a feeling that won't matter and I'll still get this same error.
I have the LG Quantum from at&t and I have to factory reset and still cant update my phone!!! any suggestions?????
Many of us have problems forcing mango onto our devices. Figured I'd start a thread rather than have everyone jumping threads. Let me know if you guys have any luck!
Is it that 3 second step cause I had to try it like 30 times before I got it to work
I follow the instructions but no matter what I do I either get the "Your phone is up to date" message or the "Can't check for updates right now. Please try again later"
Worst part is my dad just got home and I tried to do the trick with his and I got it on the first try.......
Ok, I created an account just for this. Finally got mine to work and this is what the problem is. In my house I have my PC, my fiances laptop who is also playing l4d2 on our 360, connected to our net. So I have a bit of latency between me and the M$ servers.
1.What I did was went to the update tab and let it tell me there were none, then switched tabs.
2.I opened notepad, clicked the update tab in zune and counted; once it told me my phone was up to date I typed the number into notepad.
3.Then I switched tabs, waited a second or two, and repeated step 2 about 4 more times. I averaged about 15 seconds.
4. Knowing it took about 15 secs to tell me i was up to date I waited longer than just 1-2 secs before disconnecting, and instead waited about 12-13 secs. After about 5 times I got the update message, and am updating now.
Instead of manually disconnecting my Ethernet cable EVERY SINGLE TIME P) I just opened my network connections, and disabled my Connection; it made it a bit faster and more accurate.
Hope this helps, and please spread the word!
Edit: I'm on a Samsung Focus v.1.3 with AT&T (I hear the 1.4 won't be able to be updated until next month )
Edit 2: So, as mentioned before this was a 3 part update, after the initial update it still told me there were no updates, so I had to go through the same process. I got the second update, and am now (I believe) installing Mango itself
Tried disconnecting by disabling network, 7-8 secs after clicking update, works like charm, thanks.
No matter what i try i just cant force the mango update..
please help..ive tried everything...i either get unable to check for updates or up to date
Unlocked Htc Hd7 originally on O2 uk but now using and orange uk sim..
it worked for me previously on NODO
try this
FOR THOSE THAT IT WONT WORK FOR READ THIS!
click check for update like normal but have your phone in hand and ready to set to airplane mode at the time where you would normally dc your computers internet.
I did not have to dc my computers internet, just the phones and it worked perfectly for me.
In my case I had to switch to airplane mode at ~34 seconds.
It helps if you time it the first time and see how long it takes to tell you your phone is up to date and then subtract about a second. GL hope this helps
from this thread
http://wmpoweruser.com/simple-trick-to-force-the-mango-update/#
Eccid said:
Ok, I created an account just for this. Finally got mine to work and this is what the problem is. In my house I have my PC, my fiances laptop who is also playing l4d2 on our 360, connected to our net. So I have a bit of latency between me and the M$ servers.
1.What I did was went to the update tab and let it tell me there were none, then switched tabs.
2.I opened notepad, clicked the update tab in zune and counted; once it told me my phone was up to date I typed the number into notepad.
3.Then I switched tabs, waited a second or two, and repeated step 2 about 4 more times. I averaged about 15 seconds.
4. Knowing it took about 15 secs to tell me i was up to date I waited longer than just 1-2 secs before disconnecting, and instead waited about 12-13 secs. After about 5 times I got the update message, and am updating now.
Instead of manually disconnecting my Ethernet cable EVERY SINGLE TIME P) I just opened my network connections, and disabled my Connection; it made it a bit faster and more accurate.
Hope this helps, and please spread the word!
Edit: I'm on a Samsung Focus v.1.3 with AT&T (I hear the 1.4 won't be able to be updated until next month )
Edit 2: So, as mentioned before this was a 3 part update, after the initial update it still told me there were no updates, so I had to go through the same process. I got the second update, and am now (I believe) installing Mango itself
Click to expand...
Click to collapse
cxkx said:
try this
FOR THOSE THAT IT WONT WORK FOR READ THIS!
click check for update like normal but have your phone in hand and ready to set to airplane mode at the time where you would normally dc your computers internet.
I did not have to dc my computers internet, just the phones and it worked perfectly for me.
In my case I had to switch to airplane mode at ~34 seconds.
It helps if you time it the first time and see how long it takes to tell you your phone is up to date and then subtract about a second. GL hope this helps
from this thread
http://wmpoweruser.com/simple-trick-to-force-the-mango-update/#
Click to expand...
Click to collapse
I timed and the time for me to get a response of up to date is 3 seconds. I tried disconnecting my usb wireless adapter and then ON airplane mode at 2 seconds, tried about 8 to 10 times each, didn't work. I'm using a HD7 with 7720 RTM.
optimus 7 with 7720 rtm, disconnect trick not working, i just hope that in a week or so, this update will be available for all, and i think this whole trying 100times to take out ethernet cable is not worth it.
I heard the difference between official and rtm is barely noticable, so lets just wait : )
zard said:
I timed and the time for me to get a response of up to date is 3 seconds. I tried disconnecting my usb wireless adapter and then ON airplane mode at 2 seconds, tried about 8 to 10 times each, didn't work. I'm using a HD7 with 7720 RTM.
Click to expand...
Click to collapse
I had both search for update options off, but I don't think it affected anything, and I'm not sure switching it to airplane mode would make much of a difference either. I think it's more about getting your net off at the EXACT moment. The second time I had to do it, I ended up having to try roughly 30 times, with a break in the middle to play some TF2 and blow off some steam , and my time kept fluctuating depending on who was doing what online. So it will be time consuming and an absolute pain, but that's only because we're doing something the Zune software wasn't intended for.
3 Seconds
3 seconds disconnect the LAN cable worked for me like a charm.
Force worked well for me. You really have to disable wireless within 1 split second.
Now d question is, if this forced update works for any of us, why don't Microsoft just push it to us. Is there a reason y it isn't pushed to us?
Sent from my LG-E900
vash_h said:
Now d question is, if this forced update works for any of us, why don't Microsoft just push it to us. Is there a reason y it isn't pushed to us?
Sent from my LG-E900
Click to expand...
Click to collapse
The reason they're doing a slow rollout, is so they can detect any problems and fix them before too many people have it. Say a feature that worked fine in beta, didn't work right when installed through zune, they would know when only 10% of it's users had it, instead of all of them. It's a great way of putting such a big update out there, but I'm impatient
cxkx said:
try this
FOR THOSE THAT IT WONT WORK FOR READ THIS!
click check for update like normal but have your phone in hand and ready to set to airplane mode at the time where you would normally dc your computers internet.
I did not have to dc my computers internet, just the phones and it worked perfectly for me.
In my case I had to switch to airplane mode at ~34 seconds.
It helps if you time it the first time and see how long it takes to tell you your phone is up to date and then subtract about a second. GL hope this helps
from this thread
http://wmpoweruser.com/simple-trick-to-force-the-mango-update/#
Click to expand...
Click to collapse
So, after reading the posts in this thread I timed how long it took to show no upgrade, subtracted one, and then followed the instructions in this post, used the airplane switch -->on after that amount of time (for me it was 5sec) and immediately I got the message that an update was available (backing up as I type this). I realize that not all of my wishes for a perfect upgrade will be answered, it will be nice to have the latest OS from MS on my device (HTC ARRIVE)
albertleao said:
Many of us have problems forcing mango onto our devices. Figured I'd start a thread rather than have everyone jumping threads. Let me know if you guys have any luck!
Click to expand...
Click to collapse
我mango更新成功了`呢````不知道你呢`````呵呵
help needed please..ive again tried eveything but i still cant force the update..
in u.k......
Well, I get to the 7392 update part, but when finishing the update it always gives me the 80080140 error message: "Can't update your phone at this time. Please try again Later". Tried everything from the WP Support Tool to a factory reset and still no Mango. I have the Focus v1.3 so i don't have the v1.4 waiting period issue.
Seems like many of us on Mango RTM are not able to get the final OEM firmware update.
In the case of my trophy, my firmware & radio versions were obsolete & it leads to instability in the Bluetooth stack + occasionally touchscreen issue. Zune also occasionally hang when changing song.
HTC Connected Media doesn't work as well. It's not a showstopper but why can't MS just push those files to us now? It's actually pretty small. Are we the 2% that MS say aren't eligible?
Hi all, I recently got a Surface RT and reinstalled Windows RT on it as brend new device.
Windows starts from RT 8.1 and after some updates (almost 70) it updates the Surface firmware and switch to Windows 8.1 RT update (1). From that a few more updates and than my Surface can't find any windows updates and can't install Store Apps.
The Windows Update keeps being stuck on "serching for updates" forever and the Store apps won't install giving me an error about my slow internet connection.
I know for sure that the last Update is the update 3 for Win RT which I won't ever be able to install. I'm pretty sure that some update screwed my Windows Update center. I've re-installed a fresh new Win few times and alwyas got stuck at this point.
Any help?
Hi,
I have a very similar problem at the moment. I refreshed my surface 2 last week as the storage had filled up and couldn't be cleared by any other normal means. After reset, the first batch of updates would install but afterwards would get stuck on the "searching for updates". I have reset several times with the same problem occurring each time. Finally I reset using a usb recovery following the guide given on windows central forums (wont let me post link)
This time after installation, even on the first check for updates, it gets stuck. Been running now for over 24 hours and still nothing.
Hopefully someone on here will know the answer. I will follow this thread with interest.
---------- Post added at 07:21 PM ---------- Previous post was at 06:53 PM ----------
Typical, no sooner had I written the post above then the search for updates finally finished after 25 hours. 262 updates found and ready for installation. Turns out that nothing other than (extreme) patience is required for the problem to sort itself out. It might be worth adjusting your power settings so that your surface does not go to sleep and hence interrupt the search. Good luck and hope it works out for you.
Hi and thanks for answering, I don't feel alone anymore. Here's my story:
The first time I resetted Windows was just after purchasing my Surface, brand new Win on and I used my surface for almost a week, researched for updates and installed it (firmware update and something like 76 first and 35 later) till the Windows RT 8.1 update (1).
I realized something was wrong as soon as Windows Store started giving me the same network error for each app I was trying to install. Looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC plugged in setted to never). Latest update available for the Surface RT is the Windows RT 8.1 Update 3.
Restored Windows, kept my apps but removed all the updates. Windows Store worked again, same for Updates. Installed two cycles (just like before) and again same situation... Windows Store started giving me the same network error for each app I was trying to install, looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC setted to never).
I tried every fix coming up on the web: wsreset, windows troubleshooting app for windows update and windows app and even deleting the SoftwareDistribution folder.
At this point I chatted with an MS employ through Surface assistance web page. She suggested me to reinstall a fresh windows copy from Microsoft web site using a USB drive and so I did...
Yesterday night it all came back, second cycle of updates, Windows Store started giving me the same network error for each app I was trying to install, looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC setted to never). I again tried all the fixes, nothing worked and so I restored Windows keeping my apps.
I'm now typing from my Surface, just restored but no updates installed yet. I'm really getting upset to MS for all this ****. Hope you get more luck.
Next week I won't need my Surface to much so I may try looking for updates for more than 24 hours and see if I can get out of this updates cycle.
Looking forward for better news and know if thing are working for you.
P.S. Text me the link you were talking about.
Updates: I've installed the KB2029xxx update (Update 1) and after that, as alwyas, Windows won't find any other update. I've let it check for more than 24 hours but still on "checking for updates".
Don't know what else to do.
Hi, I think it's about their servers aswell. I've tried everything and more to get out of this situation but nothing worked.
Last thing I did yesterday was:
1. Flush DNS "ipconfig /flushdns"
2. Run Windows Update troubleshooting
3. Checking for updates
And again is was stuck for hours till I gave up and shut it down.
The main difference is that flushing in DNS clear the Windows Update cache so it now looks like no updates are installed and updates history is blank.
Nothing changed tho. I guess MS removed (or blocked?) updates after Update 1.
Somewhere, somehow, I've red it's possible to "cook" your own ISO of Windows RT including major updates.
I'll find more out.
Keep us updated, the longest time for me was about 27 hours.
Inviato dal mio Nexus 4 utilizzando Tapatalk
mattschwantes said:
I checked again last night (48 hours) and again this morning. The Windows update bar was still scrolling away doing nothing. However, when I right clicked to shutdown, I now had option to 'Upsate and restart'. Choosing this it began installing 183 updates.
This was all done with Surface2 plugged in, sleep set to never, running via Wifi to 1GBps fiber broadband. I'm just happy it actually did something. Data must be drip-feeeding in using BITS at inperceptibly slow rate. So good news, it can work but just barely.
Wish you luck with yours. Hopefully @never_released can provide us an alternative OS solution in near future.
Click to expand...
Click to collapse
Great news. What would you suggest now? I can't let my Surface RT plugged for 2 days 'cause I need it, however I was thinking about pluging it in and let it check for updates during the night time, should be about 10 hours per day, and repeat this process till I find the magic "Update and Restart" button takes over the classic restart.
I've alwyas been checking using the metro Windows Update and not the Desktop's one.
Same issue here on my surface 2. I bought it off a buddy and reinstalled windows from an image found on the MS website. after installing the first batch of updates it just keeps searching. I found that while its searching I cannot download apps from the store it keeps spitting back the network is not fast enough despite being able to watch NF on multiple devices at once. its starting to bug me a little bit cuz i do want the new start menu.
Its not confirmed yet, but it might be worth to mention.
I've contacted Microsoft for this problem, and after hours, maybe days of troubleshooting they finally came to the conclusion that its pretty annoying.
However I did a request for making new system images (for the RT devices) since they are not supported by updates anymore.
The request has been sent and awaiting response. Let's all hope that my request will be get through and we will get new recovery images which are up-to-date anywhere soon.
Stjinchan said:
Its not confirmed yet, but it might be worth to mention.
I've contacted Microsoft for this problem, and after hours, maybe days of troubleshooting they finally came to the conclusion that its pretty annoying.
However I did a request for making new system images (for the RT devices) since they are not supported by updates anymore.
The request has been sent and awaiting response. Let's all hope that my request will be get through and we will get new recovery images which are up-to-date anywhere soon.
Click to expand...
Click to collapse
Please keep us updated!
Looks like that the ony way to go trought this at the moment is to just let your Surface check for updates, AC pluged, never set to sleep, for something about 30-40 hours till, still checking for updates, opening the shutdown menu shows the "Update and Restart" option.
I just had an idea. Maybe it could work maybe not but the people who where able to receive the updates on surface rt/2 upload the contents of their SoftwareDistribution (including Software distribution.Old if present) folder located in the windows folder so us that can't get them can just install them manually. Just an idea tho.
Quick update after factory reseting my surface 2 and attempting to do the first batch of updates I found that a bunch of my important updates fail to install. Causing my tablet to loose ability to install apps and find updates no matter what fix I try. Going try installing updates manually over the next few days and see if that helps.
mattschwantes said:
Mine also had many failed updates in the first batch of 64. Keep doing update/restarting. Once you get through that initial batch, they seem to more/less succeed after that.
Click to expand...
Click to collapse
I've gotten through about 3 sets of updates further then I've gotten before. This time I didn't use my Microsoft account and just made a local account and I only installed the one that were auto ticked I figure I've don't about 120 updates now. It's checking for updates atm but hopefully by morning it'll be done.
Hi. Windows RT 8.1 update 3 is here. But the update problem remains.
https://www.microsoft.com/en-us/download/details.aspx?id=49143
gipigia said:
Hi. Windows RT 8.1 update 3 is here. But the update problem remains.
https://www.microsoft.com/en-us/download/details.aspx?id=49143
Click to expand...
Click to collapse
Please tell me they just posted this and I didn't just miss it. This is the one update I wanted I do the really care for the security patches cuz I do the really think rt can get viruses.
I don't know. It was here.
https://support.microsoft.com/it-it/kb/3033055
gipigia said:
I don't know. It was here.
https://support.microsoft.com/it-it/kb/3033055
Click to expand...
Click to collapse
oh well thanks for that. I just hope that maybe they will make a recovery image with all the updates pre-applied. or even unlock it for us but that's just being hopeful.
now I keep getting "connection too slow" error from the app store and when I run the troubleshooter I keep getting "service registration missing or corrupt - not fixed" I've contacted support via helpdesk but they are almost useless and i cant go to the surface support because it wants me to pay because my warranty is up.
Edit- just after typing this they put me in contact with someone from the surface department. hopefully they can help fix these issues.
mattschwantes said:
The Windows Update Troubleshooter always says Service Registration Missing or Corrupt. Even on a freshly recovered Surface RT/2.
It claims to fix the problem. Run it again, it detects no issue. But this only lasts until you restart. After restart, it behaves same as before. I think the Troubleshooter is actually just incorrect.
Click to expand...
Click to collapse
Mine won't even fix it
these issues are really starting to bug me I've reset my surface 2 about 10 times within the last 3 days. even if they stopped supporting the device we should be able to update and use it on the latest updates with no problem. talking to support is useless they always tell you to do the same steps over and over again.
The infamous Google Play "download pending" issue - best solution I found so far
I got my Pixel 2 XL on April, and I've already have this annoying issue 3 times.
2 days ago I have the issue again. I've contacted Google many times, and every time their support team ended up advising me to factory rest my phone because all other work around won't work (clearing the cash, Google play service, etc) .
I got so sick of Google ignore this issue, and this issue has been known for a long time.
I literately can't update any app nor installing any new app. I've tried every single work around I found online nothing worked for me.
I almost gave up yesterday and was about to factory rest my phone, however; while playing around I saw rebooting in " safe mode" option.
and guess what, when I reboot my phone in Safe Mode the issue disappears and I smoothly can update all my apps and install new apps.
However, when I boot my phone in the normal mode the issue exists, so I'm living in this stupid work around.
I wanted to share my experience because I'm frustrated and so sick if Google not taking this issue vert seriously even there are multiple posts on their official support website.
Never had such issue.
mataralhawiti said:
I got my Pixel 2 XL on April, and I've already have this annoying issue 3 times. 2 days ago I have the issue again. I've contacted Google many times, and every time their support team ended up advising me to factory rest my phone because all other work around won't work (clearing the cash, Google play service, etc)...
Click to expand...
Click to collapse
Life does not end when you FDR... and who knows, you may even fix your issue. Better yet, fastboot a full factory image wiping all your partitions in the process. Back up your stuff and get to it.
I just use apk mirror, in tired of the issue as well.