Develop Bugs

Hmm... is zune marketplace down?

First time I've had issues with it. It will let me get to the point where I select try or buy but then when I go to verify it just continuously loads. I tried afterwards on the PC and it just says none of the above items are available for purchase. This was initially found on the moron test but I am having the same issue occur with all apps.

I had that happen about a week ago on the weekend. Come Monday, the market started working again.

MartyLK said:
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
Click to expand...
Click to collapse
quite lame... I can't even update my apps...

z33dev33l said:
quite lame... I can't even update my apps...
Click to expand...
Click to collapse
Neither could I. And some of the apps were paid apps that needed updating. It was quite annoying. But I was glad to see it working again come that Monday, without the need to do a hard reset.

yup, having that issue here too, i think it's tied to either your account, or your location... not quite sure why tho...

I have had issue with market place a couple of times. Mostly the update won't succeed and I'll need to delete the app then install it again.

Having the same problem here to. Can't update or download apps (sweden).

I'm having the same problem on the phone and trying to install from the Zune PC marketplace.

Me too

yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.

xuegaoche said:
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
Click to expand...
Click to collapse
Just wait a day. Monday will bring it back to normal. It effects users at different times. MS might be doing some kind of tuning to the market to help refine it. At least that's what I rationalize it to be.

It's working this morning, I was able to download a few free apps and buy some songs without any issues.

I still have the Problem, and also never got that pre-nodo update... Truly sucks...
Sent from my OMNIA7 using Board Express

[Q] Official NoDo update fails, now what?

ive got a samsung omnia 7 and carrier is orange UK, i was sent a message to the phone saying the update is available but when i try to update it, it fails saying the timer ran out. error code 800705b4. any ideas or should i find my hammer? and wait for iphone 5?

I haven't had that problem, only cause AT&T is dragging, but I was able to find this on the error code.
http://support.microsoft.com/kb/2518812
Hope it helps!

ive got a samsung omnia 7 and carrier is orange UK and i just updated to the pre-nodo no problem - i didnt get a message about the nodo yet. just try again at least your phone isnt bricked

I got that on one of my devices, switched USB ports and it worked perfect. Apparently that one wasn't a high speed port.

ill try changing ports then, i think its must be the pre Nodo update now. i was told they would be installed into one update but maybe not.....

I got the Pre-NoDo update about an hour ago on Orange UK. Went through ok on my Omnia 7.
In preperation i deleted all the music off it to make sure there was plenty of free space. Thought it best be on the safe side! Only took about 5 minutes

Nah, it's separate. They can't really subsidize the updates like that and if they did it'd likely take forever.

davidebanks said:
ill try changing ports then, i think its must be the pre Nodo update now. i was told they would be installed into one update but maybe not.....
Click to expand...
Click to collapse
If that doesn't work, try free up some storage space on your phone to below 3GB mark. At least that's how some Focus owners have to do.

deleting music now, why do i get the feeling the pre update is going to make me reset my phone to factory settings before it will work???

I had that problem with the pre-NoDo update, and ended up just hard-resetting the phone to get it to work. No problems at all with NoDo though, once the February update had already been installed and I had reinstalled all my apps, re-unlocked and unbranded it, etc. Backed up and installed perfectly once February update was in place.
It seems (from perusing other threads here and elsewhere) that the issue is one of the software timing out during the backup process when there's too much data on the phone. It's not a lack of free space, but a matter of the data taking too long to enumerate or transfer. Having < 3 GB total in use seems to work for a lot of people.
It also seems that the February update to fix the updating process corrects this issue - so if you have to hard-reset the phone to get it to update, go to the February update (but not March), then re-do your unlocking and customizations, reinstall your software, content, etc. and then the March NoDo update should back up the phone successfully and install fine without timing out. At least it did for me ...

despite wiping all of my music and lots of apps it still dosnt work. pre nodo sucks.

No, Samsung Sucks.

Yea, I think Samsung flashed firmware to some of their phones which isn't what they were supposed to, so it was borking up some updates. That's why only their phones have been messing up with the Pre-NoDo.

I solved this issue by updating on another PC.

davidebanks said:
despite wiping all of my music and lots of apps it still dosnt work. pre nodo sucks.
Click to expand...
Click to collapse
Did you specifically erase all content using Zune? It wipes out everything but apps. I did that and the pre-update worked.

FishFaceMcGee said:
Did you specifically erase all content using Zune? It wipes out everything but apps. I did that and the pre-update worked.
Click to expand...
Click to collapse
i used aune to delete the music, and the i unistalled some apps using my device, i have at least 3.5 gb free now and it still dosnt work, i really dont want to have to wipe my phone completely, im beginning to ask myself if i really need copy and paste.

davidebanks said:
i used aune to delete the music, and the i unistalled some apps using my device, i have at least 3.5 gb free now and it still dosnt work, i really dont want to have to wipe my phone completely, im beginning to ask myself if i really need copy and paste.
Click to expand...
Click to collapse
I believe the threshold is 3GB used, not 3GB free space. So, you need to keep deleting stuff.

I'm at 2.7 gb used and I still get error 800705B4.
I don't know if I have a PC in the house with faster USB ports.

I had 6 gigs full on my 8 gig device and it worked fine... Are your USB ports high speed ports? How new is your computer?

My computer is pretty old. 4 yrs.
I think it may be because I have all 4 USB ports in the front being used. I imagine that they're all just ports using the same controller. So that might be slowing down things in general.
When I get back home tonight, I'm going to try unplugging the devices on the other USB ports and see if that helps.

Zune can't connect to my phone on Windows 8

Hi,
I've just installed Windows 8 Consumer Preview and then installed Zune.
Now, when I plug my phone Zune says:
CONNECTION ERROR
Can't connect to your phone. Disconnect it, restart it, then try connecting again.
I tried these solutions but with no luck: http://answers.microsoft.com/en-us/...ur-phone/a114fabb-c1df-4204-9520-eb76ff40660d
I have an Omnia 7 with mi7ROM.
Thanks in advance

Revert back to Windows 7

I heard somewhere that you have to install the whole Zune package manually and that it's a pain to do so, I will look it up and post it as soon as I can find it.

I have just done a fresh install of Windows 8 CP, everything is working lovely and smooth except Zune for Windows Phone. I have installed Zune but every time I attach my phone I get the error that it "Can't connect to your phone. Disconnect it, restart it, then try connecting again".
I have tried this multiple times, also I have reinstalled Zune, searched Microsoft support (there are a number of people with the same error in Windows 7, but the certificates that Microsoft talk about don't exist on this installation).
I had no problem with it in the DP.

TheDisneyMagic said:
I have just done a fresh install of Windows 8 CP, everything is working lovely and smooth except Zune for Windows Phone. I have installed Zune but every time I attach my phone I get the error that it "Can't connect to your phone. Disconnect it, restart it, then try connecting again".
I have tried this multiple times, also I have reinstalled Zune, searched Microsoft support (there are a number of people with the same error in Windows 7, but the certificates that Microsoft talk about don't exist on this installation).
I had no problem with it in the DP.
Click to expand...
Click to collapse
I just remembered that Windows 8 is going to do away with Zune, this might have something to do with it.

sinister1 said:
I just remembered that Windows 8 is going to do away with Zune, this might have something to do with it.
Click to expand...
Click to collapse
but that dosent mean they would complete drop the support for it

AshleyT said:
Hi,
I've just installed Windows 8 Consumer Preview and then installed Zune.
Now, when I plug my phone Zune says:
CONNECTION ERROR
Can't connect to your phone. Disconnect it, restart it, then try connecting again.
I tried these solutions but with no luck: http://answers.microsoft.com/en-us/...ur-phone/a114fabb-c1df-4204-9520-eb76ff40660d
I have an Omnia 7 with mi7ROM.
Thanks in advance
Click to expand...
Click to collapse
Known problem. Sorry if already posted. Had same thing. Has to do with leap day. Ms acknowledged problem. Happens on win7 as well if you do a fresh or new phone connection to Zune. Put system a day forward to March 1 and it will work. You can the revert back to current date.
Hello All,
We're currently having success in resolving this issue by altering the date on a PC to March 1st, 2012.
Once the date has been changed, close the Zune Software and disconnect the Phone, then go ahead and reconnect the Phone and the Zune Software should start automatically. If not, go ahead and start the Zune Software as normal.
Ideally, the Phone should be detected and you may have to go through the process of naming the Phone and checking for updates again.
Right now, this is just a workaround, however.
Kind Regards,
Matthew N.
Click to expand...
Click to collapse
link
Sent from my cm_tenderloin using Tapatalk

Well, I got my HTC titan yesterday and have this connection issue.. I spent almost 9 straight hrs searching thru the web and tried all possible solutions.. Even those that seems ridiculous... None worked...tried fresh install of zune, different computers, reset my phone countless times... Worst is that the delete cert method cause my omnia 7 to stop working altogether.. Darn!.. Gave up and went to bed after midnight a sad sad man..
Interestingly, this morning, everything work!! Coincidentally, todays 1st march...
Not sure what happened, made me think that it could be Zune need to settle for a while.. But, I am a happy man today!

Mine is working relatively well, for the most part. Zune seems to detect it just fine until my phone goes to the lock screen, at which point I have to unplug and reconnect it. Aside from the it seems to work perfectly.
Now, the Windows Phone Emulator doesn't work at all.

I had same issue, HTC Titan. And I did all, reinstall, reset etc Zune and Phone. But after reflash my phone with firmware:"You can find HTC Titan, firmwares in HTC Titan Section." all worked.
Sent from my TITAN X310e using Board Express

Lots of people had this issue (me included) seemed to have something to do with leap day bug when installing drivers or something. Should be fine today

Now it works fine!
Thank you

meandu229 said:
Lots of people had this issue (me included) seemed to have something to do with leap day bug when installing drivers or something. Should be fine today
Click to expand...
Click to collapse
did you see my posts ?
http://forum.xda-developers.com/showpost.php?p=23127770&postcount=7
http://forum.xda-developers.com/showthread.php?t=1524555

derausgewanderte said:
did you see my posts ?
http://forum.xda-developers.com/showpost.php?p=23127770&postcount=7
http://forum.xda-developers.com/showthread.php?t=1524555
Click to expand...
Click to collapse
Yeah thanks thats where I got the info but was on my phone so didnt post info.
Cheers for adding links

shammaan125 said:
but that dosent mean they would complete drop the support for it
Click to expand...
Click to collapse
Supposedly they are trying to come up with a new Music Player that goes across all Windows devices and they are actually thinking about doing away with Zune, I know that apps will now be available via a app store kind of like on Android instead of Zune.

MS acknowledges Leap day bug - "Connection Error"

first, sorry if this was already posted, please feel free to delete this post.
http://answers.microsoft.com/en-us/...26-958a-84816e8a19e4?page=21&tm=1330575160400
from MS Answers forum
Hello All,
We're currently having success in resolving this issue by altering the date on a PC to March 1st, 2012.
Once the date has been changed, close the Zune Software and disconnect the Phone, then go ahead and reconnect the Phone and the Zune Software should start automatically. If not, go ahead and start the Zune Software as normal.
Ideally, the Phone should be detected and you may have to go through the process of naming the Phone and checking for updates again.
Right now, this is just a workaround, however.
Kind Regards,
Matthew N.
Click to expand...
Click to collapse
I spent a few hours desperately trying to connect my wife's phone to zune, no go with all MS knowledge base suggestions.
Win7 64bit, two user accounts. My phone connected to Zune fine, my wife's did not with Zune always throwing error
"Connection Error" "Can't connect to your phone. Disconnect it, restart it, then try connecting again."
I tried on a different PC with freshly installed Zune, same thing.
I decided I have to hard reset the phone at some point. I posted my problem on MS forum (top link) and got a boat load of emails today with people reporting identical problem.
turns out it's a leap day bug. LOL
I thought that was something reserved for Apple

Wasn't there a leap day bug that rendered some zunes bricks the last time around?

exiva said:
Wasn't there a leap day bug that rendered some zunes bricks the last time around?
Click to expand...
Click to collapse
I own a Zune HD, not sure I heard about this. Certainly didn't experience it.
can you imagine all the folks who went out to buy a windows phone 7 today and find out they cannot connect to Zune? How frustrating....

Too bad I didn't see this until March 1st.

Lol.. I am one of the joker that got the titan on the 29th that I was so eagerly waiting to arrive... Spent many hours trying to resolve the problem.. Till I gave up and it worked miraculously the next morning!!

Surface RT - Windows RT 8.1 can't find windows updates and can't install Store Apps

Hi all, I recently got a Surface RT and reinstalled Windows RT on it as brend new device.
Windows starts from RT 8.1 and after some updates (almost 70) it updates the Surface firmware and switch to Windows 8.1 RT update (1). From that a few more updates and than my Surface can't find any windows updates and can't install Store Apps.
The Windows Update keeps being stuck on "serching for updates" forever and the Store apps won't install giving me an error about my slow internet connection.
I know for sure that the last Update is the update 3 for Win RT which I won't ever be able to install. I'm pretty sure that some update screwed my Windows Update center. I've re-installed a fresh new Win few times and alwyas got stuck at this point.
Any help?

Hi,
I have a very similar problem at the moment. I refreshed my surface 2 last week as the storage had filled up and couldn't be cleared by any other normal means. After reset, the first batch of updates would install but afterwards would get stuck on the "searching for updates". I have reset several times with the same problem occurring each time. Finally I reset using a usb recovery following the guide given on windows central forums (wont let me post link)
This time after installation, even on the first check for updates, it gets stuck. Been running now for over 24 hours and still nothing.
Hopefully someone on here will know the answer. I will follow this thread with interest.
---------- Post added at 07:21 PM ---------- Previous post was at 06:53 PM ----------
Typical, no sooner had I written the post above then the search for updates finally finished after 25 hours. 262 updates found and ready for installation. Turns out that nothing other than (extreme) patience is required for the problem to sort itself out. It might be worth adjusting your power settings so that your surface does not go to sleep and hence interrupt the search. Good luck and hope it works out for you.

Hi and thanks for answering, I don't feel alone anymore. Here's my story:
The first time I resetted Windows was just after purchasing my Surface, brand new Win on and I used my surface for almost a week, researched for updates and installed it (firmware update and something like 76 first and 35 later) till the Windows RT 8.1 update (1).
I realized something was wrong as soon as Windows Store started giving me the same network error for each app I was trying to install. Looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC plugged in setted to never). Latest update available for the Surface RT is the Windows RT 8.1 Update 3.
Restored Windows, kept my apps but removed all the updates. Windows Store worked again, same for Updates. Installed two cycles (just like before) and again same situation... Windows Store started giving me the same network error for each app I was trying to install, looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC setted to never).
I tried every fix coming up on the web: wsreset, windows troubleshooting app for windows update and windows app and even deleting the SoftwareDistribution folder.
At this point I chatted with an MS employ through Surface assistance web page. She suggested me to reinstall a fresh windows copy from Microsoft web site using a USB drive and so I did...
Yesterday night it all came back, second cycle of updates, Windows Store started giving me the same network error for each app I was trying to install, looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC setted to never). I again tried all the fixes, nothing worked and so I restored Windows keeping my apps.
I'm now typing from my Surface, just restored but no updates installed yet. I'm really getting upset to MS for all this ****. Hope you get more luck.
Next week I won't need my Surface to much so I may try looking for updates for more than 24 hours and see if I can get out of this updates cycle.
Looking forward for better news and know if thing are working for you.
P.S. Text me the link you were talking about.

Updates: I've installed the KB2029xxx update (Update 1) and after that, as alwyas, Windows won't find any other update. I've let it check for more than 24 hours but still on "checking for updates".
Don't know what else to do.

Hi, I think it's about their servers aswell. I've tried everything and more to get out of this situation but nothing worked.
Last thing I did yesterday was:
1. Flush DNS "ipconfig /flushdns"
2. Run Windows Update troubleshooting
3. Checking for updates
And again is was stuck for hours till I gave up and shut it down.
The main difference is that flushing in DNS clear the Windows Update cache so it now looks like no updates are installed and updates history is blank.
Nothing changed tho. I guess MS removed (or blocked?) updates after Update 1.
Somewhere, somehow, I've red it's possible to "cook" your own ISO of Windows RT including major updates.
I'll find more out.

Keep us updated, the longest time for me was about 27 hours.
Inviato dal mio Nexus 4 utilizzando Tapatalk

mattschwantes said:
I checked again last night (48 hours) and again this morning. The Windows update bar was still scrolling away doing nothing. However, when I right clicked to shutdown, I now had option to 'Upsate and restart'. Choosing this it began installing 183 updates.
This was all done with Surface2 plugged in, sleep set to never, running via Wifi to 1GBps fiber broadband. I'm just happy it actually did something. Data must be drip-feeeding in using BITS at inperceptibly slow rate. So good news, it can work but just barely.
Wish you luck with yours. Hopefully @never_released can provide us an alternative OS solution in near future.
Click to expand...
Click to collapse
Great news. What would you suggest now? I can't let my Surface RT plugged for 2 days 'cause I need it, however I was thinking about pluging it in and let it check for updates during the night time, should be about 10 hours per day, and repeat this process till I find the magic "Update and Restart" button takes over the classic restart.
I've alwyas been checking using the metro Windows Update and not the Desktop's one.

Same issue here on my surface 2. I bought it off a buddy and reinstalled windows from an image found on the MS website. after installing the first batch of updates it just keeps searching. I found that while its searching I cannot download apps from the store it keeps spitting back the network is not fast enough despite being able to watch NF on multiple devices at once. its starting to bug me a little bit cuz i do want the new start menu.

Its not confirmed yet, but it might be worth to mention.
I've contacted Microsoft for this problem, and after hours, maybe days of troubleshooting they finally came to the conclusion that its pretty annoying.
However I did a request for making new system images (for the RT devices) since they are not supported by updates anymore.
The request has been sent and awaiting response. Let's all hope that my request will be get through and we will get new recovery images which are up-to-date anywhere soon.

Stjinchan said:
Its not confirmed yet, but it might be worth to mention.
I've contacted Microsoft for this problem, and after hours, maybe days of troubleshooting they finally came to the conclusion that its pretty annoying.
However I did a request for making new system images (for the RT devices) since they are not supported by updates anymore.
The request has been sent and awaiting response. Let's all hope that my request will be get through and we will get new recovery images which are up-to-date anywhere soon.
Click to expand...
Click to collapse
Please keep us updated!
Looks like that the ony way to go trought this at the moment is to just let your Surface check for updates, AC pluged, never set to sleep, for something about 30-40 hours till, still checking for updates, opening the shutdown menu shows the "Update and Restart" option.

I just had an idea. Maybe it could work maybe not but the people who where able to receive the updates on surface rt/2 upload the contents of their SoftwareDistribution (including Software distribution.Old if present) folder located in the windows folder so us that can't get them can just install them manually. Just an idea tho.

Quick update after factory reseting my surface 2 and attempting to do the first batch of updates I found that a bunch of my important updates fail to install. Causing my tablet to loose ability to install apps and find updates no matter what fix I try. Going try installing updates manually over the next few days and see if that helps.

mattschwantes said:
Mine also had many failed updates in the first batch of 64. Keep doing update/restarting. Once you get through that initial batch, they seem to more/less succeed after that.
Click to expand...
Click to collapse
I've gotten through about 3 sets of updates further then I've gotten before. This time I didn't use my Microsoft account and just made a local account and I only installed the one that were auto ticked I figure I've don't about 120 updates now. It's checking for updates atm but hopefully by morning it'll be done.

Hi. Windows RT 8.1 update 3 is here. But the update problem remains.
https://www.microsoft.com/en-us/download/details.aspx?id=49143

gipigia said:
Hi. Windows RT 8.1 update 3 is here. But the update problem remains.
https://www.microsoft.com/en-us/download/details.aspx?id=49143
Click to expand...
Click to collapse
Please tell me they just posted this and I didn't just miss it. This is the one update I wanted I do the really care for the security patches cuz I do the really think rt can get viruses.

I don't know. It was here.
https://support.microsoft.com/it-it/kb/3033055

gipigia said:
I don't know. It was here.
https://support.microsoft.com/it-it/kb/3033055
Click to expand...
Click to collapse
oh well thanks for that. I just hope that maybe they will make a recovery image with all the updates pre-applied. or even unlock it for us but that's just being hopeful.

now I keep getting "connection too slow" error from the app store and when I run the troubleshooter I keep getting "service registration missing or corrupt - not fixed" I've contacted support via helpdesk but they are almost useless and i cant go to the surface support because it wants me to pay because my warranty is up.
Edit- just after typing this they put me in contact with someone from the surface department. hopefully they can help fix these issues.

mattschwantes said:
The Windows Update Troubleshooter always says Service Registration Missing or Corrupt. Even on a freshly recovered Surface RT/2.
It claims to fix the problem. Run it again, it detects no issue. But this only lasts until you restart. After restart, it behaves same as before. I think the Troubleshooter is actually just incorrect.
Click to expand...
Click to collapse
Mine won't even fix it

these issues are really starting to bug me I've reset my surface 2 about 10 times within the last 3 days. even if they stopped supporting the device we should be able to update and use it on the latest updates with no problem. talking to support is useless they always tell you to do the same steps over and over again.