Develop Bugs

Hardware problem (buttons), please help.

over the past few weeks some of the buttons (namely left soft key, up and left) have stopped working, i've tried numerous roms just incase but it's definatley a hardware issue, now, i've dismanted the phone using the diamantos guide to see if anything jumps out at me, gave the phone a damn good cleaning whilst i had the chance, put it back together....but nothing, everything seems to be in order, all components in their rightful place but i still cant work it out, does anyone know if this is a common problem or if theres a fix as i've been unsuccessful in my searches.

actually, i just found the solution and it worked a treat, thanks anyway people.
btw, if anyone would like to know what i did then i'll be more than happy to share the solution.

godofwap said:
actually, i just found the solution and it worked a treat, thanks anyway people.
btw, if anyone would like to know what i did then i'll be more than happy to share the solution.
Click to expand...
Click to collapse
I'll be more than happy

please share your solution with us, I have the exact same problem

ok, no problem, heres what i did.
before you start please be aware that this is a very delicate procedure and you should take care as this may naff up your beloved trinity.
ok, i first disassembled my trinity using the dimantos guide located here http://forum.xda-developers.com/showthread.php?t=311463,
now, when you get to the keyboard / button pcb take it out if, you look closely you'll notice theres a thin adhesive plastic cover covering the metalic buttons, very very carefull peel this back (i used a sharp knife to get to it), making sure not to completely remove it, try to only expose the underneath of the buttons in question, you'll see that the buttons come away with the plasic leaving the underneath exposed, now, using a cotton bud and some lightly applied alcohol clean the contacts then when all is done, replace the plastic and make sure its firmly pressed back down you may notice it making a different, kind of sharper clicking noise when depressed than before meaning its worked, repeat for all buttons.
i think whats going on here is the gum or glue from the plastic film has "leaked" if you will, onto the plates meaning theres no contact from the buttons, this would also account for the very slight change in sound when you now press the button.
i found this info here http://forum.xda-developers.com/archive/index.php/t-289737.html

i have the same problem with the front hardware keys. They last around 1 year, i had them changed under warranty the first time but now they are failing again.
Thank you! now i just have check for tools and some courage because i fear damaging my good old trinity.

temp9300 said:
i have the same problem with the front hardware keys. They last around 1 year, i had them changed under warranty the first time but now they are failing again.
Thank you! now i just have check for tools and some courage because i fear damaging my good old trinity.
Click to expand...
Click to collapse
....hi to all dear friends!!after half an year of very hard work my trinity has the same problem....only central botton working but,the superior two,works if I do an hard reset!very strange!changing a lot of different roms,from w 5 to w 6.5 the problems doesn't solve...!
- I'd like to make your same operation but I'd like to know first if you too have they working on hard reset before trying....
thanks a lot and merry christmas!

yes, even after a hard reset they work for me, its as if it was brand new, bare in mind you may have a different problem so if your gonna try this, TAKE YOUR TIME.

godofwap said:
now, when you get to the keyboard / button pcb take it out if, you look closely you'll notice theres a thin adhesive plastic cover covering the metalic buttons, very very carefull peel this back (i used a sharp knife to get to it), making sure not to completely remove it, try to only expose the underneath of the buttons in question, you'll see that the buttons come away with the plasic leaving the underneath exposed, now, using a cotton bud and some lightly applied alcohol clean the contacts then
Click to expand...
Click to collapse
I tried doing this but found no plastic cover above the metallic buttons. Maybe it's because mine went for repair with this problem before, dunno.
I don't think i can mess with the metallic part so i guess i'm stuck with this unless i buy a new keyboard.

it's more of a very very thin laminate, like sticky back plastic than a cover, it should definately be there unless they replaced the PCB with a different model, otherwise the metalic buttons would just fall away. Again, they may have used a different version of the PCB. You can actually buy the PCB and replace it yourself. (here http://cnn.cn/shop/p3600dopod-d810-keypad-p-1825.html )

Secret to Soft Resets?

Hi.
As much as I like my Tilt 2, it's driving me crazy. Why? Because somebody decided to put the reset button underneath the back cover on a Windows Mobile phone!
Because of all the software I have installed, I find that I have to do frequent soft resets. When the OS is running, I can do this through software. If the OS freezes up, however, I have no choice but to remove the back and do a physical reset.
I am currently having major problems with Wunderradio causing frequent freezes and I'm afraid I'm going to wear out the back, snapping it off and on so often. Am I missing something? Can anyone tell me if there's another way?
Thanks!

You didn't tell us wich rom you run. What you could try is this.
In this thread there are different options of soft resetting:
http://forum.xda-developers.com/showthread.php?t=585813
Or you can download quickmenu and set it to you're start button (the hardware one). If my sense freezes I can always get quickmenu to start and it has an option to soft reset
http://forum.xda-developers.com/showthread.php?t=340352

I have used this to great success: http://forum.xda-developers.com/showthread.php?t=544016
Basically it gives you four choices when pressing the power button: Sleep, Restart, Shutdown and Cancel. Look through the thread for several really nice skins.
These days I use the cab attached; it gives you a WiFi on/off shortcut and a Reset shortcut. It was made for Sense 2.5, but it might work anyway. No harm trying.

I understand what you mean. I've found my device doesn't lock up as much so it hasn't been that big of a pain for me. But when the device first came out i read on some winmo news site about someone that drilled a hole in their case.
Here's one example that i just found from a quick google search. I'll probably do this pretty soon with my dremel.

I used a micro drill, and measured and drilled a hole in the case of mine. Looks like it came from the manufacturer, but I built scale models for years, so it was no big deal.

wow im gonna have to do that, i hate having to take my clear plastic case off, then the back off the phone, just to sr. never thought of drilling a small hole. last thing i woulda thought of is defacing a really nice looking (and expensive) phone. but this is gonna be a must-do for me. please post any tips or techniques that will help me and probly a few others from screwing it up (how to pinpoint exact hole location on back cover, how to avoid crappy lookin jagged hole, etc anything maybe learned thru doing it)
thanks for sharing!!

huggs said:
wow im gonna have to do that, i hate having to take my clear plastic case off, then the back off the phone, just to sr. never thought of drilling a small hole. last thing i woulda thought of is defacing a really nice looking (and expensive) phone. but this is gonna be a must-do for me. please post any tips or techniques that will help me and probly a few others from screwing it up (how to pinpoint exact hole location on back cover, how to avoid crappy lookin jagged hole, etc anything maybe learned thru doing it)
thanks for sharing!!
Click to expand...
Click to collapse
Me too... somebody post location on the side of the cover...

darkic said:
Me too... somebody post location on the side of the cover...
Click to expand...
Click to collapse
Tmo was smart enough to put the reset hole on the outside of the case on their version of the TP2...but forgot that on the HD2, and I miss that even more than I miss the hardware keyboard!
For those of you who are interested in drilling a hole in the side of your case to get access your reset button, I might suggest that you first mark the exact spot you need it drilled, and then take it down to your local hobby (model) shop...they will most likely have (or know) somebody that can drill you a nice clean precise hole exactly where you need it, if you slip them a little cash. As MustangBond (p51d007) mentioned above, model-builders will have both the tools and the expertiese to do this much quicker, easier, and with more professional-looking results than the average Joe could make happen

Solved...Thanks!
Lennyz1988 said:
You didn't tell us wich rom you run.
Click to expand...
Click to collapse
You're right. Guess I forgot where I was! I'm running the stock ROM for now; I have enough problems, without adding yet another variable.
Thanks, everyone, for your suggestions. Of course, a hardware button is the obvious solution. I own a copy of AE Button Plus and actually had the PTT long press set to soft reset, but it wasn't working, and I'd forgotten about it. However, I'd downloaded Rhodium Keyboard Controller a while ago, so after reading the comments here I decided to give it a try. I now have a working soft reset without having to drill a hole in the back. (Yes, I had considered that. However, I'm NOT a model builder and it would be a big deal for me!)
Some of the suggested applications look very interesting as well, so I'll be looking into them.
Thanks again!

For me the issue is even worse because I use a transparent plastic shell snapped onto the back and front of the device for protection. It is not all that easy to remove.
I just used Keyboard Controller to make the device soft reset upon triple clicking the power button.
Obviously does not work in all cases, but most of them.

TP2 Screen not responding

Hey Gang!!
My Tilt2 (TP2) was acting sluggish the other day and then the touch screen would not respond to anything.
I did a soft reset ... didn't work or solve it ... so I just went ahead and did a hard reset. Even after doing that I have no response from the screen.
The screen shows up everything .. I can view the time, people calling me but it just won't pick up any touch activity at all.
Has anyone ran into this ? or what would you suggest.
Just need some help !!
Thanks !!
TarkuS

I just got the same problem. Wich rom are you using?

Just what came with it from AT&T ... factory settings back on it now.
6.5 winmo
had never put a different ROM on it.

Your digitizer may be dead and in need of a replacement

I just got done searching something's from google and other people who have had the same problem and tried one thing.
The outer rim where the chrome area is , they said to clean or see if there is crap/crud in between the screen and the chrome area.
I did that and it seems to be working ok right now. Just have to be careful. I used my thumb nail to slide in between that area but you might want to use something thinner to be on the safe side.

Thanks, that worked for me also. bit strange solution but isf it works...

the crud you collected must have been pressing the digitizer down in multiple spots or even just ONE spot which led it to think there was already a "touch" on it.. hence not working when you would touch it else where.....
There's been issue's with cases doing that where they are too tight and the screen is picking up that pressure as a 'press'... it's odd you guys have collected that much stuff to make the screen act funny though... messy pockets for sure!

Aaron McCarthy said:
the crud you collected must have been pressing the digitizer down in multiple spots or even just ONE spot which led it to think there was already a "touch" on it.. hence not working when you would touch it else where.....
There's been issue's with cases doing that where they are too tight and the screen is picking up that pressure as a 'press'... it's odd you guys have collected that much stuff to make the screen act funny though... messy pockets for sure!
Click to expand...
Click to collapse

unfarking believable
I'm not believing this..but it worked. Thanks for posting this. I was getting quite desperate!

TP2 screen not responding.
Thank you. Cleaning around chrome area worked, but I lifted the plastic contact a bit, so future users of this method should be careful. The contact lifted above the buttons on the bottom of screen, so I will have to be cautious not to get dirt in further.

[Q] A bit of help? Hardware problem

If I could kindly ask for some input...
I was helping a buddy sand his car down (old Midget ) for repainting with my phone directly next to my body. Got done and saw a bit of moisture in front of the front-facing camera lens. Touch screen unresponsive. Rebooted a few times, lots of ghost touches and hanging at the bootloader. Boots consistently now, but:
--Zero digitizer input but plenty of ghost touches
--No network access.
Can I maybe get some input on a plan, especially if anyone here has done hardware on these phones? I've replaced the screen on this one but that was months ago. Done a million different hardware issues but specifically wanting to know if there's any chance it's not worth replacing the screen. I feel bad asking for help on this but I really need to make the best decision.
Thanks Guys!
Vlad
Gen info: Slimkat 4.4.4, stock kernel
EDIT: The goddess of time has smiled upon my phone, and my phone smiled back. I waited 6 hours to post this and had the phone apart for at least that long, yet it looks like it hadn't dried out yet.
However....networking. Looks like the next step is flashing back to stock. Input?

been there, but weedeating
vladimirhtg said:
If I could kindly ask for some input...
I was helping a buddy sand his car down (old Midget ) for repainting with my phone directly next to my body. Got done and saw a bit of moisture in front of the front-facing camera lens. Touch screen unresponsive. Rebooted a few times, lots of ghost touches and hanging at the bootloader. Boots consistently now, but:
--Zero digitizer input but plenty of ghost touches
--No network access.
Can I maybe get some input on a plan, especially if anyone here has done hardware on these phones? I've replaced the screen on this one but that was months ago. Done a million different hardware issues but specifically wanting to know if there's any chance it's not worth replacing the screen. I feel bad asking for help on this but I really need to make the best decision.
Thanks Guys!
Vlad
Gen info: Slimkat 4.4.4, stock kernel
EDIT: The goddess of time has smiled upon my phone, and my phone smiled back. I waited 6 hours to post this and had the phone apart for at least that long, yet it looks like it hadn't dried out yet.
However....networking. Looks like the next step is flashing back to stock. Input?
Click to expand...
Click to collapse
take it apart, see if there is any discoloration of anything(sweat...salt)
if you see any then be careful to remove it. i use lens cleaning clothes with a smudger
then. take a blow dryer to it
~*be careful*~ of course.(the phone can handle being soldered together so a blow dryer wont hurt it unless carelessly heating up one part.)
....i have never had rice work...
then let it sit for just a bit to air out. clean up contact, usb. gold contacts. headphone opening.
carefully...put it back together.
i suggest watching the youtube tear down of the phone

HTC One M9- Alcohol Got Under Display When Cleaning

Alcohol problems
So, I was rubbing off a sticker from the back of my phone using a small towel dipped in pure alcohol. This phone is supposed to be waterproof and I put my back cover on the front for extra security. But, after I was done, dried it and everything, I realized that some alcohol had gotten inside the screen, I have no idea why. The whole display was dark pruple-ish and covered in stains and some weird things like dark dark spots and lines. I researched it ans found out that it was okay because alcohol evaporates really easily, so I decided to use it for a bit, since I have huge overheating issues (often going up to about 45-50°C upon usage). After half an hour of usage (it had gotten pretty hot), the display seemed to become a little bit clearer and less dark, but I decided that I should stop using it in fear of moving some bubble or ruining my already dying screen, so I put it to charge and left it alone. I was relying on my country's hot weather to finish the job, and I was checking on it every once in a while. At first, it seemed to get better but suddenly, after about 2 or 3 hours, the screen stopped turning on at all. Neuther the display nor the touch were working anymore, but sound (modifying volume) and vibration (haptic feedback for holding down "power") worked really well. I tried to restarted (volume up + power), but nothing more than some vibrations and jingles. Currently, my phone is turned off (volume down + power) and I'll leave it like this overnight, to see if anything improves tomorrow.
So, I need to know. Is my screen ruined and needs changing, or simply evaporating the alcohol will fix everything? Also, if I have to change my phone, is there a way to use HTC backup to transfer data without the "old" phone?
Thank you in advance!

Laslas19 said:
So, I need to know. Is my screen ruined and needs changing, or simply evaporating the alcohol will fix everything? Also, if I have to change my phone, is there a way to use HTC backup to transfer data without the "old" phone?
Thank you in advance!
Click to expand...
Click to collapse
Hello mate, bad luck with that happening..
First off the phone is not waterproof, it does have an ip rating but it's not up there with phones you can take with you for a dip.
As for the moisture, try a silica gel pack in an air tight bag for a few hours or over night, there are packs you can buy online for this specific treatment, if the alcohol has hit something critical then it could be game over..
Try the drying out techniques, you can find many of them online..
Drying the alcohol up shouldn't be hard but like I said if damage is done then it's done mate.
Just one question, why use alcohol on your phone? Wouldn't a baby wipe or a damp cloth do the same?

dladz said:
Hello mate, bad luck with that happening..
First off the phone is not waterproof, it does have an ip rating but it's not up there with phones you can take with you for a dip.
As for the moisture, try a silica gel pack in an air tight bag for a few hours or over night, there are packs you can buy online for this specific treatment, if the alcohol has hit something critical then it could be game over..
Try the drying out techniques, you can find many of them online..
Just one question, why use alcohol on your phone? Wouldn't a baby wipe or a damp cloth do the same?
Click to expand...
Click to collapse
First of all, thanks a lot for your help, I will try your suggestions and keep you up to date.
Second of all, by "game over" do you mean for the screen or the entire phone? Because the phone itself seems to work just fine apart from the screen.
And, finally, that was a really tenacious sticker that I tried to remove for days. I know it sounds stupid that I used alcohol but nothing else worked. Good thing I didn't resolve to boiling water first. There is one positive point about this whole story: the sticker is now completely gone.
EDIT: I forgot to say that I made a mistake: the phone is not supposed to be "waterproof" as I previously said, but it is clearly stated on its booklet that it is "splash proof". I guess that does make a difference and I ask to be excused from my dumbness.

How much alcohol did you use... You're only meant to damp a cloth an rub lightly.. It would seem to me you poured it on.
I wish I stole my HTC M9. It's a pile of ****.

shivadow said:
How much alcohol did you use... You're only meant to damp a cloth an rub lightly.. It would seem to me you poured it on.
I wish I stole my HTC M9. It's a pile of ****.
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Click to collapse
Well "rubbing lightly" surely isn't the word because it didn't work but I did damp a cloth and rubbed strongly enough for the alcohol to actually come out of the cloth and slide off the sides of the phone. I did meticulously dry it with tissues tho, but it must have been too late.
Oh, and by the way, I do hear my new email jingle coming out of it (because turns out power+volume down can't turn it off, I can just restart it with power+volume up) when I get an email notification from xda. So I am guaranteed that wifi, gmail and the speakers still work at least. I think the main problem is the screen.

I think something either controlling or part of the screen has popped by shorting out.
It's tough to call but the fact the phone still responds is promising!.
Give htc a call and just tell them it went off one day and wouldn't come on. Any evidence should have literally evaporated into thin air by then. Hopefully they'll arrange something.
I wish I stole my HTC M9. It's a pile of ****.

shivadow said:
I think something either controlling or part of the screen has popped by shorting out.
It's tough to call but the fact the phone still responds is promising!.
Give htc a call and just tell them it went off one day and wouldn't come on. Any evidence should have literally evaporated into thin air by then. Hopefully they'll arrange something.
I wish I stole my HTC M9. It's a pile of ****.
Click to expand...
Click to collapse
Thank you for your help! Unfortunately if I want to send my phone to HTC I'll have to send it to another country because there's not much support here and it will be really complicated. But, if I understand correctly, just changing the screen should fix the problem. It won't be cheap but definitely cheaper and easier than getting and setting up a new phone.
Thanks again for the advice!

Laslas19 said:
Thank you for your help! Unfortunately if I want to send my phone to HTC I'll have to send it to another country because there's not much support here and it will be really complicated. But, if I understand correctly, just changing the screen should fix the problem. It won't be cheap but definitely cheaper and easier than getting and setting up a new phone.
Thanks again for the advice!
Click to expand...
Click to collapse
Changing the screen should work, just as long as it is 100% the screen and not some controller on the motherboard. Personally I agree with the other user who suggested sending it to htc, in all fairness htc should help you out in this case, it's obvious that it shouldn't have went off in that fashion.
I've sent my prime off overseas before, I get it back in around 5 days, great service. At the very least, speak with HTC and see what can be done and expected timelines. Changing the screen even on a one x was a tedious process, I've broken a device in the process, wasn't even mine so please take care if you go down that road, not to mention it's not exactly cheap.
BTW when I said game over I was referring to a simple method not being available to fix your phone and lastly, if you swap out the screen, you will more than likely lose your warranty.
Click thanks to the ppl who've tried to help you BTW
---------- Post added at 08:09 AM ---------- Previous post was at 08:06 AM ----------
shivadow said:
I wish I stole my HTC M9. It's a pile of ****.
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Click to collapse
? Can't think of a better phone out at the moment, in fact I know there isn't.. Maybe the one plus 2? Nah I'd stick with the HTC.