Updated using PC Companion - phone wont start - help - Xperia Arc Q&A, Help & Troubleshooting

Hi folks,
Just got my arc today - was having issues with wifi and connectivity so loaded up PC companion on the pc and connected the phone - it flagged a new update was availaible so started the process - it failed in the 3rd step.. now the phone wont power on - get a phone icon on the screen when i power up with a warning symbol in a triangle.. phone switches off then..
figure the update has screwed the software - is there any way to recover without going back to the shop?
Cheers,
Mick

Try downloading the fw as an ftf and flash with flashtool.
Sent from my LT15i using XDA App

Thanks- used flashtool to reflash and its working now.. cheers for the help

Related

Sony Ericsson Arc not working properly after ota update please help

Hi all I have a problem a big one lol, well I have a Sony Ericsson Arc and I wanted to update to latest software using the phone, so I used the internal update service and all seemed well until the phone rebooted and would not boot it just vibrated a little but no screen, I charged the phone and tried again to no avail.
So I plugged in the phone and used the repair TP in the software by holding the back button while plugging in the phone, after it finished flashing I tried to turn on the phone and it turned on and I thought all was well but it is corrupt, the market place wont download as it thinks the phone has no internal memory, the phone will not full reset and I cant update the software, the holding the back button will not work anymore while plugging in the phone to try and update it so I am lost with it, is there anyway I can fix this phone maybe using a program and test point as I cannot get it in flash mode using the back button anymore please can someone help me thanks.
Well u can maybe try put the earlier version of firmware (the one u have before .58) i think .42 with wotanserver application and firmware. Go to their web site to see how it's done.
Sent from my LT18i using XDA App
I am having same issue... Please help
Try flashing a firmware using flashtool.
Flashtool is not helping. Any other suggestions?

Please help me!!!

Hi everyone.
This is my problem:
I recently updated my arc s, from.42 to .62(idiot) and after that the phone wont switch on, when I try to switch it on it only shows a green blink from side and that is it.
I have tried to flash it with generic rom, with SEUS update, nothing works, it just says flashing complete turn on the phone but I CAN NOT DO THAT!!!
When I connect it with the computer it is in flash mode (SEMC Flash Drive), bootloader is locked!!!
What can I do???:crying::crying::crying:
ivko1982 said:
Hi everyone.
This is my problem:
I recently updated my arc s, from.42 to .62(idiot) and after that the phone wont switch on, when I try to switch it on it only shows a green blink from side and that is it.
I have tried to flash it with generic rom, with SEUS update, nothing works, it just says flashing complete turn on the phone but I CAN NOT DO THAT!!!
When I connect it with the computer it is in flash mode (SEMC Flash Drive), bootloader is locked!!!
What can I do???:crying::crying::crying:
Click to expand...
Click to collapse
Try SEUS again. That will be your best option.
Go to a Sony Support Center?
Try it again, if it fails try flashtool. If that fails contact Sony
Sent from my LT18i using xda app-developers app

Xperia Arc S won't start after updating to ICS

I used PC Companion to update my Sony Xperia Arc S to ICS (Official Sony update). The update did not complete and showed an error. When I tried turning on my phone, it displays the Sony logo, followed by the image of a phone with an exclamation symbol next to it. Then the phone goes blank. I even tried removing the battery and putting it back. Also tried charging my phone. The same thing happens. I don't know what to do. Please help guys. I'm scared that I won't be able to revive my phone!
Flash an .431 firmware through flashtool on you arc and it will be fixed
Urbandevil said:
I used PC Companion to update my Sony Xperia Arc S to ICS (Official Sony update). The update did not complete and showed an error. When I tried turning on my phone, it displays the Sony logo, followed by the image of a phone with an exclamation symbol next to it. Then the phone goes blank. I even tried removing the battery and putting it back. Also tried charging my phone. The same thing happens. I don't know what to do. Please help guys. I'm scared that I won't be able to revive my phone!
Click to expand...
Click to collapse
If your bootloader is locked then you can try using seus (dont use pc companion it always fails for me too) and dont panic its only soft brick and easily recoverable. By the way there is fix for hard brick too.
And if you are on unlocked bl then you cannot update using seus, flash ftf file via flashtool or use patch for it
Sent from my R800i using xda premium
trouble with xperia arc s
can anyone help me?
Tomorrow i updated my SonyEricsson Xperia Arc S with firmware LT18i_4.1.B.0.587_(1254-2716).ftf, after update via flashtool, i started process for getting root, and install CWM, that all will be ended fine. After that, i load my OS and start recover app and data with using Titanium Backup, i install all apps and recover data, then got message about low space on mobile storage and then my mobile started cycled reload. Just for stop that, i removed battery of my phone, and after it, my phone not loading, i hold power button and nothing to do.
How can i resolve that problem? plz help.
i alredy tryed remove battery for a 30 min, and then put mobile on charge without battary. nothing to happen
P.s.: sry for my English.
ruzerone said:
can anyone help me?
Tomorrow i updated my SonyEricsson Xperia Arc S with firmware LT18i_4.1.B.0.587_(1254-2716).ftf, after update via flashtool, i started process for getting root, and install CWM, that all will be ended fine. After that, i load my OS and start recover app and data with using Titanium Backup, i install all apps and recover data, then got message about low space on mobile storage and then my mobile started cycled reload. Just for stop that, i removed battery of my phone, and after it, my phone not loading, i hold power button and nothing to do.
How can i resolve that problem? plz help.
i alredy tryed remove battery for a 30 min, and then put mobile on charge without battary. nothing to happen
P.s.: sry for my English.
Click to expand...
Click to collapse
First of all flash the ftf file via flashtool again
And if that doesnt work then tell
Sent from my LT18i using xda app-developers app
Sahaab said:
First of all flash the ftf file via flashtool again
And if that doesnt work then tell
Sent from my LT18i using xda app-developers app
Click to expand...
Click to collapse
it's can't be done, caz my phone not goin in fastboot mode(no blue led active), and also if i trying to charge it, led not turnin on(no green light).
also have interested fact, if i connect m phone to PC, windows play sound like i connect device, no new dialog window for install drivers caz they already installed.
that window i see when tyed reinstall ftf firmware via flashtool imgur. com/TRFaePJ
ruzerone said:
it's can't be done, caz my phone not goin in fastboot mode(no blue led active), and also if i trying to charge it, led not turnin on(no green light).
also have interested fact, if i connect m phone to PC, windows play sound like i connect device, no new dialog window for install drivers caz they already installed.
that window i see when tyed reinstall ftf firmware via flashtool imgur. com/TRFaePJ
Click to expand...
Click to collapse
Did u shut down phone by taking out battery and then try to enter fastboot mode?
Sent from my LT18i
Sahaab said:
Did u shut down phone by taking out battery and then try to enter fastboot mode?
Sent from my LT18i
Click to expand...
Click to collapse
my phone not load if i push power button.
answer on ur question: yes, i tryed taking out battery and then try to enter to fastboot mode.
ruzerone said:
my phone not load if i push power button.
answer on ur question: yes, i tryed taking out battery and then try to enter to fastboot mode.
Click to expand...
Click to collapse
Was your bootloader unlocked?
Sent from my LT18i
Sahaab said:
Was your bootloader unlocked?
Sent from my LT18i
Click to expand...
Click to collapse
yes, it unlocked and i also installed on my phone CWM 5.0.2.7-nAa-r2.
ruzerone said:
yes, it unlocked and i also installed on my phone CWM 5.0.2.7-nAa-r2.
Click to expand...
Click to collapse
Then this may be a problem
I suggest someone with locked bootloader help you
But I read somewhere that u must uncheck FOTA in the options of what u wnt to flash
Im sorry I cannot be of more help as I do not know
Sent from my LT18i
Sahaab said:
Then this may be a problem
I suggest someone with locked bootloader help you
But I read somewhere that u must uncheck FOTA in the options of what u wnt to flash
Im sorry I cannot be of more help as I do not know
Sent from my LT18i
Click to expand...
Click to collapse
i wrong in one moment when answer.
if i connect my phone to PC, windows play sound "Error when connecting device"
xperia arc s
Can you get into flashmode (back button + USB, green LED)?
Sent from my X10i using xda premium
If you still have problems just use Sony Update Service to restore your phone.
僕のLT18iから送られてきた
tangosierra_ said:
Can you get into flashmode (back button + USB, green LED)?
Sent from my X10i using xda premium
Click to expand...
Click to collapse
nope, i can't nothing to happen if i try.
popthosegaskets said:
If you still have problems just use Sony Update Service to restore your phone.
僕のLT18iから送られてきた
Click to expand...
Click to collapse
if i trying use SUS, it want a flashboot mode, but i can't bring my phone in that mode.
Unhappy Xperia Arc S won't start after updating to ICS
Did You selected to install fastboot, flashmode and Xperia Arc drivers in "Flashtool Drivers Setup"? (C:\Flashtool\drivers\Flashtool-drivers.exe)..I would suggest trying to reinstall your drivers by going to (C:\Flashtool\drivers\Flashtool-drivers.exe) running the exe file and make sure you scroll to the bottom of menu that appears and ticking fastboot,flashmode drivers, some people forget to do this and of course ticking Xperia Arc drivers..
tallman43 said:
Did You selected to install fastboot, flashmode and Xperia Arc drivers in "Flashtool Drivers Setup"? (C:\Flashtool\drivers\Flashtool-drivers.exe)..I would suggest trying to reinstall your drivers by going to (C:\Flashtool\drivers\Flashtool-drivers.exe) running the exe file and make sure you scroll to the bottom of menu that appears and ticking fastboot,flashmode drivers, some people forget to do this and of course ticking Xperia Arc drivers..
Click to expand...
Click to collapse
so, early i was installed drivers for xperia, but i have time ago error with driver "QHSUSB_DLOAD" when connecting phone after my last succefull update firmware, i look for additional driver and solved the proplem, down below log from "system Event Viewer" about last updating and installing new drivers.
Driver Management concluded the process to install driver FileRepository\zeus.inf_amd64_neutral_f430e362a51888ef\zeus.inf for Device Instance ID USB\VID_05C6&PID_9008\5&27095923&0&1 with the following status: 0x0.
------------
Driver Management has concluded the process to add Service ggflt for Device Instance ID USB\VID_05C6&PID_9008\5&27095923&0&1 with the following status: 0.
------------
A service was installed in the system.
Service Name: SEMC USB Flash Driver Filter
Service File Name: system32\DRIVERS\ggflt.sys
Service Type: kernel mode driver
Service Start Type: demand start
------------
Driver Management has concluded the process to add Service ggsemc for Device Instance ID USB\VID_05C6&PID_9008\5&27095923&0&1 with the following status: 0.
------------
A service was installed in the system.
Service Name: SEMC USB Flash Driver
Service File Name: system32\DRIVERS\ggsemc.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:
------------
Driver Management concluded the process to install driver FileRepository\volsnap.inf_amd64_neutral_7499a4fac85b39fc\volsnap.inf for Device Instance ID STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT28 with the following status: 0x0.
------------
Driver Management concluded the process to install driver FileRepository\volsnap.inf_amd64_neutral_7499a4fac85b39fc\volsnap.inf for Device Instance ID STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT27 with the following status: 0x0.
------------
Driver Management concluded the process to install driver FileRepository\volsnap.inf_amd64_neutral_7499a4fac85b39fc\volsnap.inf for Device Instance ID STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT26 with the following status: 0x0.
Click to expand...
Click to collapse
So now if i connect my Xperia Arc S to computer, i don't hear sound what's mean "Error when connecting device" for a now, it's play correct sound, like device spoted normaly without errors, but my phone anyway can't enter to flash mode for reinstalling FIRMWARE, today i also charged battery without phone, by using portable doc station for battary.
additional info: my phone not turning LED like green when charging or BLUE when i try bring phone to flash mode.
What i can do for resolving problem, i mean, all problems started after my restoring backuped programs and earn 0 space on local phone storage. And after cycling rebooting my phone, before i removed battery.
ty for advice.

[Q] Arc Process.com.android.phone has stopped

My xperia Arc is out of warranty and displaying error "process.com.android.phone" has stopped.
The phone reboots after 30 seconds and does not even allow me to connect to PCC.
How I achieved it
1) Changed the Sim card.
2) Connected to PCC and tried to sync the existing contacts.
3) Disconnected the ongoing contact & Calender sync.
After that phone rebooted and since then I just cannot start my phone.
All it does is boot up and say "Android is upgrading" and then display "process.com.android.phone" has stopped.
It reboots after 30 seconds.
Now m phone is totally unusable.
Please help.
FYI it is totally unrooted and updated to latest Firmware via PCC.
Download the right .ftf and flash it with flashtool.
http://forum.xda-developers.com/showpost.php?p=30579306&postcount=3
Before you try flashing. Download the sony update tool. Not pc companion.
This update tool allows the phone to be updatwd when off, not on like the pcc
Sent from my LT15i using xda premium
TheHaso said:
Before you try flashing. Download the sony update tool. Not pc companion.
This update tool allows the phone to be updatwd when off, not on like the pcc
Sent from my LT15i using xda premium
Click to expand...
Click to collapse
God Bless you TheHaso.
You just saved my trip to Sony Service center.
Thanks again.
For others like me, here is the link http://www.sonymobile.com/global-en/tools/update-service/

[Q] Xperia JB Update Fail

First of all, hope I posted in the right section as I could find a separate Xperia SL forum.
I got a rooted Xperia SL with
Android 4.0.4
version 6.1.A.2.45
I tried to update it to 6.1.a.2.55 (which I guess is JB) using PC companion. The phone turns off, then the PC Companion says to remove da USB cable and reconnect it while holding the volume down button. I tried this a several times but nothing happens. Instead the phone shows the charging battery icon which is shows when it's charging while switched off. And I see a notification on my PC saying USB device not recognized (only when I connect the phone holding the volume down button and it's switched off. It is recognized when I connect it while switched on.)
I'm a noob in android, hope someone would help me out with this.
That's ics, not jb
Sent from my sunken ship xperia s.
jKstinge Randall
bluechelsea said:
That's ics, not jb
Sent from my sunken ship xperia s.
Click to expand...
Click to collapse
Oh, ok thanks for that. But I still need to find a way to update my phone..
iLashGLX said:
Oh, ok thanks for that. But I still need to find a way to update my phone..
Click to expand...
Click to collapse
The best way is to find .55 ROM TFT and flash via FlashTool.
It is known that the jellybean is yet to make an appearance in any part of the world,so I suggest u can wait for the update to have a global reach or unlock your bl and flash the leaked version
Sent from my LT26i using xda premium
iLashGLX said:
First of all, hope I posted in the right section as I could find a separate Xperia SL forum.
I got a rooted Xperia SL with
Android 4.0.4
version 6.1.A.2.45
I tried to update it to 6.1.a.2.55 (which I guess is JB) using PC companion. The phone turns off, then the PC Companion says to remove da USB cable and reconnect it while holding the volume down button. I tried this a several times but nothing happens. Instead the phone shows the charging battery icon which is shows when it's charging while switched off. And I see a notification on my PC saying USB device not recognized (only when I connect the phone holding the volume down button and it's switched off. It is recognized when I connect it while switched on.)
I'm a noob in android, hope someone would help me out with this.
Click to expand...
Click to collapse
I would really suggest you to wait a week or two more and Get the Jelly Bean Update for Your phone.
In any case you will be upgrading to JB after it releases in a week or two.
And for Your Problem,
You can use PC Companion only when two condionts are met.
1. Your device is Not Rooted ( If it is Rooted You Need to Unroot it Back To Use PCC)
2. You need a Locked Bootloader.
Otherwise PCC will not Work!
A word of warning :
PCC May reverse back the changes of flash or prevent from brick.
But OTA updates will brick the phone for sure. If and All you try to Update in rooted and bootloader unlocked conditions.
The best alternative to flash any rom will be using FLASHTOOL by androxyde
http://androxyde.github.io/
Have you tried using SUS instead of PCC..i prefer using SUS over PCC when updating..
boyheadkick™
Sent from my Xperia Acro S using Tap-Tap-Tapatalk

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