missing phone calls and dropping data - Epic 4G Q&A, Help & Troubleshooting

recently i have been seeing issues where i will not hear the phone ring, but i will get the voice mail. I will also place calls via google voice and i have to retry many times before i even get the incoming call to ring the phone. I also have to hit retry quite often throughout the day while using the data. I have as app the shows my signal quality in the notification bar and i am always -86db or -91db in my home. My wife has an epic and hers is working just fine. This started to happen right around ee03 coming out. I have gone back to ee03, ec05 even di18 with eclair! and i still see the issues. any ideas why my phone would be doing this?
Thanks,
JD

When referring to ee03, ec05, di18, etc. are you referring to the ROMs or were you just flashing different modems? I would try backing up all your apps and data and then odin back to stock and go from there.

caaznkid said:
When referring to ee03, ec05, di18, etc. are you referring to the ROMs or were you just flashing different modems? I would try backing up all your apps and data and then odin back to stock and go from there.
Click to expand...
Click to collapse
I have tried both, just the modem as well as the rom and the modem. I even went back to the factory DI18 eclair rom and modem to see if that fixes anything. I still have the missed calls problem. I have never seen anything quite like this before.
JD

JudasD said:
I have tried both, just the modem as well as the rom and the modem. I even went back to the factory DI18 eclair rom and modem to see if that fixes anything. I still have the missed calls problem. I have never seen anything quite like this before.
JD
Click to expand...
Click to collapse
I'm sorry to hear that, is your phone still under warranty? Maybe you can get a refurbished from sprint or something. Good luck.

I have got also

this is really weird. I have had my epic since oct 2010. This issue started around may of this year. I had figured that maybe me upgrading the modem had some lingering effects. I've tried all other modems and they do the exact same thing. I want to lean towards the hardware because even a factory reset OS does the same thing. My wifes epic works just fine and i never upgrade hers. Has anyone else seen issues after upgrading modems?
Thanks,
JD

Related

[Q] No Service, No Data, WiFi Slow...

So, i rooted my phone today, bricked it a couple times, then fixed it(this doesnt matter)
Ok, so i was really excited to get this rom:
http://forum.xda-developers.com/showthread.php?t=864445
(I got the trinity, NOTthe Frozen one)
Long story:
So, I install the rom on my phone, no problems...but it seems I'm missing something and I've looked everywhere because i can't sign into Gmail, even with WiFi...Then again, I have no service...3g, or 4g, or for calling. Absolutely no bars in one of the strongest areas of my house. I'm thinking I'm missing some type of modem... I cant find it, I think i found it previously but from a different website, and they didn't even give instructions. Please help me because this is an awesome rom and I don't want to go back to stock rom.
Short story:
-no service, or data service, either.
-Missing some type of "modem" to enable data
-Airplane mode wont turn off. When clicked, it keeps going on and off. Please help!
Thanks in advance.
Not sure if this helps but I was getting major signal drop on 4g. Come to think of it 3g too. I don't think you are missing anything if it boots up and opens. Sometimes devs make tweaks internally that may not be known to us. I know when signal is constantly searching you get major battery drain
UFE (Unidentified Flying Epic)
Well, at least it's not just me.
For me the only way I've found that reliable works is to Odin back to DI18 and start from scratch.
Unfortunately, I basically can't touch CWM afterwards, because doing anything in it seems to bring the bug back.
Hopefully there's a fix out there for those of us that are continually plagued by this rather bizarre issue.
Seems rather strange that reflashing the modem with Odin doesn't even do the trick.
Just to.let u know you said you bricked your phone a few times. If you brick a phone it doesn't come back. You can't brick a phone a couple times. To answer your question sounds lime you need to reflash the.modem. go into.settings and about phone and see what your baseband version is. It should the same as the software you are on. If you are on dk28 then it should be dk28. Also I would upgrade to eb13 since dk28 is ikd school now and to many bugs that were not fixed. Just my 2 cents. Good luck
Sent From My Evo Killer!

Not receiving calls?

Before I get n00b bashed, I did "Search this thread" for the answer... (and other forums) Maybe I am just too n00b? Anyway, here goes.
Given kudos on this ROM already (Syndicate Rom: Frozen...anything is better than stock Froyo, but this is just AMAZING). But I was having some troubles with receiving incoming calls. Caller always got "All circuits busy" Or "cannot complete call as dialed".
Soooo, I wiped and reflashed. Tried to make a call (before restoring titanium backups) it worked, but my girl was still having troubles calling me...
So I restored most of my titanium backup (stuff that mattered?) and when trying to call out, I get "com.android.phone stopped working" and had to forcibly close it. So, I specifically restored phone 1.0 and contacts and all that from my titanium Backup, and still got the same issue. I am currently backing up stuff to my computer off the phone, going to format the card and do a fresh flash and see if that helps.
Thing to note, my account IS linked with Google Voice. Could that be an issue? And if not, is anyone else having this issue? Seriously the ONLY problem I am having with this rom. Thanks, guys!
Edit. Wipe and reflash did not help, however the phone is running MUCH better! Still not getting phone calls, though. Data works, MMS, etc, spotty 3G acceptance, though. Starting to get a bit aggravating. ANY help would be GRAND.
*sigh* think I got it. Flashed a different modem (EC03?) and it did not work, then flashed BACK to EC05 (AFTER the fresh flash) and it seems to have rectified the issue. HUGE thanks to QBKING77 (if that is his name on here) for the AWESOME video tuts and great linking to the site. I will update if call status changes. But I would still be interested in knowing if anyone else was having the same issues?
Sorry no one ever got to you for help. The Q&A section doesn't exactly have dedicatedhelpers. =/
I'll be trying to help this section more. So please do update if it comes again.
Sent from my Epix 4G using XDA
Shoulon said:
Sorry no one ever got to you for help. The Q&A section doesn't exactly have dedicatedhelpers. =/
I'll be trying to help this section more. So please do update if it comes again.
Sent from my Epix 4G using XDA
Click to expand...
Click to collapse
No worries. My girl and I gave it another go this morning, and all went well. Also received all my calld last night with no issue. Definitely made my girl a happy camper. Lol. Now I just have to calibrate my battery when I get to work, and all will be golden!
Sent from my SPH-D700 using XDA Premium App
the only thing I could think of is did you "freeze" any apps in titanium LOL yes I froze the wrong thing once and got the same error's I think it was the voice mail stuff seeing i went to gvoice didn't think I needed it but I did.
Nope. All apps were left unfrozen, just because I am too n00b for that chit, lol.
However, I flashed the EC05, and all incoming calls (90%) seem to be coming to me. Odd part is, it SHOULD be going to my voicemail if it cannot be dialed. I am thinkin Sprint is to blame, and I need to have it out with them.
*sigh*
Oh well, everything else is tits... Just waiting EAGERLY for 1.2... Chompin at the bit and all that!
Might get bored tonight and flash back to stock... see if I have the same problem.
Question. Let's say I want to "image" my phone the way it is right now (kinda like Norton Ghost used to do?) Flash back to stock, yadda yadda... Is there a way to RESTORE my phone as is (every byte) back with clockwork? Or is that what Nandroid does? Because if I flash back to Stock, play for a bit (see if it is sprint's fault) and want to flash back, I will have to reconvert back to EXT4... using clockwork 3.0, should I just use the .zip (.img?) that nandroid creates instead of the base ROM?
If any of that makes sense, kudos will be given for a clear answer, lol
just loaded Emerald Envy 2.0....
Absolutely love the ROM, but I can no longer receive calls. I've tried the wipe (x3), re-downloaded the ROM, no joy. no combination that I can think of. Have tried all the latest modems (EC05/EF02), no joy.
I did notice that the phone log does log that a call was received, but it never rings or brings up the phone application.
I also tried flashing the Genocide 1.1 kernal. no joy.
I'm about to go back to my Midnight ROM that I Nandroid'd earlier today before I started down this road. Really hope I don't have to, i'm hooked on this ROM!
Any help would be greatly appreciated!
-Todd
Sully1965 said:
Absolutely love the ROM, but I can no longer receive calls. I've tried the wipe (x3), re-downloaded the ROM, no joy. no combination that I can think of. Have tried all the latest modems (EC05/EF02), no joy.
I did notice that the phone log does log that a call was received, but it never rings or brings up the phone application.
I also tried flashing the Genocide 1.1 kernal. no joy.
I'm about to go back to my Midnight ROM that I Nandroid'd earlier today before I started down this road. Really hope I don't have to, i'm hooked on this ROM!
Any help would be greatly appreciated!
-Todd
Click to expand...
Click to collapse
My errors seem to be different than yours. Mine would not show up in my call log at all, nor would the calls go to voicemail. Are your callers able to leave messages?
Mine turned out to be a sprint/phone issue. Their networks have been all kinds of crappy in my area since january. Sucks, but all I could do was call, complain, and get credits.
My new epic seems to be working fine, and sprint seems to have fixed their issues in my area. I was running 1.2 up until last night with no issues callin/receiving. I only updated to the latest GB leak because it is hella stable and netflix works. Just seems to have some 3d issues. But I do not game much on here.
Keep troubleshooting, and give 1.2 a whirl. While your problem is not ROM related, I am very confident your experience (and battery) will be much better.
Oh. And call Sprint. Complain and whine. You will get credit on your bill. Lol.
Sent from my Epic. Which is better than yours.

[Q] 4g not working anymore...ever

Has not been working for the past month...used to use a lot of data (like 10gb/mo)...have tried all different roms, reset prl, reset profile, nothing fixes it. Everything else works perfectly. Any ideas on how to fix?
Erislover said:
Has not been working for the past month...used to use a lot of data (like 10gb/mo)...have tried all different roms, reset prl, reset profile, nothing fixes it. Everything else works perfectly. Any ideas on how to fix?
Click to expand...
Click to collapse
First of all, you've tried different modems correct?
Try going back to stock rooted with one of Sfhub's one-clicks. Gingerbread preferrably.
Also, you can try this as well:
http://forum.xda-developers.com/showpost.php?p=26131653&postcount=4244
That will completely reprovision the phone (and it is part of the programming) to reset it on the Sprint network. This is rom independent (wont change if you flash a rom).
tdunham said:
First of all, you've tried different modems correct?
Try going back to stock rooted with one of Sfhub's one-clicks. Gingerbread preferrably.
Also, you can try this as well:
http://forum.xda-developers.com/showpost.php?p=26131653&postcount=4244
That will completely reprovision the phone (and it is part of the programming) to reset it on the Sprint network. This is rom independent (wont change if you flash a rom).
Click to expand...
Click to collapse
I'm giving this a shot -- will know tonight if it restores 4g capability. It's really weird, though...was working fine one second, and then it just stopped working altogether. I got it to reconnect once but have never gotten it again, regardless of where I am (including spots known to work before).
Check your WiMAX settings, especially check that your MAC still matches the label under the battery.
With a TouchWiz dialer, use ##DEBUG#.
Do you remember what you did to the phone before it stopped working? Were you messing around in CT or DM?
etirkca said:
Check your WiMAX settings, especially check that your MAC still matches the label under the battery.
With a TouchWiz dialer, use ##DEBUG#.
Do you remember what you did to the phone before it stopped working? Were you messing around in CT or DM?
Click to expand...
Click to collapse
I actually wasn't doing anything when it stopped working -- turned it on like normal, connected hotspot like normal, and then after an hour or so, it crapped out. Wouldn't reconnect at all. Tried it again like 2 weeks later, and it connected for a couple of minutes, but then disconnected permanently again.
The debug menu helped...I play with wimax modes and AUTH worked for me. It wasn't the greatest speeds or anything (they used to be better), but at least the 4g radio connected! Thanks for the tip!

How to fix Call Dropping ???

I've had this phone about a month, and I can't have a phone call longer than 15 minutes without the call dropping. It has nothing to do with my location, because I have an Evo and older Epic in the same house and neither of them have a signal problem.
I have tried multiple PRLs and modems, including EL29, EK02, and many of the newer ones like FD19, FD24, FD26, FE07, etc.
Some of the newer modems were terrible, in that once I got loss of signal it would stay that way and I'd have to reboot. With EL29 and EK02, the loss of signal appears for only a few seconds, but when that occurs during a call the call drops.
seems like a weird issue, and looks like you have explored software related issues. One thing you could try is a network reset and force the phone to re-activate on the network, you will need your MSL though. If your device is rooted then you can get it. once you have your msl, go to the dial pad and do ## 72786#, it will ask you for your msl and should reset, this just clears out your programming information and should force the device to go through hands free activation. Not sure if it will help, but I don't think it could hurt.
Tried that also, same problem.
You stated that you've changed prls and modems. Have you tried any different roms?
Sent from my SPH-D710 using XDA
I'm currently using Blazer 4.1 ROM.
One thing I've noticed, is if I turn off 3G data, then the Loss of Signal occurs a lot less often. Today I had a 40 minute call that didn't drop once I turned off 3G. Before I turned it off, I had 5 consecutive calls drop before they reached 20 minutes.
However, it's not a total fix, because I still get Loss of Signal from time to time with 3G off.
ever find a solution to this? this seemed to only appear when i went from a GB to a ICS rom.. but even after i flashed back to my GB rom/older modem, the problem is still there..
Ive had issues network related on mine. Certain roms well kernals mess with things that need left alone. Are you running one of the LOS kernals? I had constant issues with them. Try doing a full format then flash to stock unrooted eg30 then use ota up to ics. Then flash on. Ive fixed many issues with this method. IT seems when we flash flash flash it messes with it. But flashing back to true stock formated does seem to help
miketucky350 said:
Ive had issues network related on mine. Certain roms well kernals mess with things that need left alone. Are you running one of the LOS kernals? I had constant issues with them. Try doing a full format then flash to stock unrooted eg30 then use ota up to ics. Then flash on. Ive fixed many issues with this method. IT seems when we flash flash flash it messes with it. But flashing back to true stock formated does seem to help
Click to expand...
Click to collapse
i'll try that, i do remember trying to flash back to stock ICS while trying to fix things and that did not help. i would have figured just restoring my old GB rom would fix things but seems the network issues were stuck.
Thanks

[Q] LTE speed

Edit: I believe I have now tried everything.....I upped to 4.3....downgraded to 4.1.1 and wiped the the thing with every modem I could find.....call clarity is fine......it's the DL speeds......Please, if anyone has an idea? I'll try it.
running stock odexed 4.1.2 rooted.
I hadn't checked my download speeds in awhile, so I tried today. For some reason it starts at the 7Mbs and completely drops to a .43 etc. I used to get a good 16-18mbps.
I have reflashed to modem, rom, backups from several months, but the same thing. I thought it might be an ATT thing, or throttling, but the tech said no. I thought maybe just the tower by my home, work is 2 hours away. Tried at work, samething.....stumped. Check all the APN info, it's good as well. Wifi works fine....30-36mbps....... Is there a way to check if it's a hardware issue, other than bringing it in to a store?

Categories

Resources