[Q]Hotmail Exchange ActiveSync Issues[Q] - Desire HD Q&A, Help & Troubleshooting

Hola XDA,
Basically I'm experiencing a few 'inconvenient' issues with Exchange ActiveSync.
When I recieve an E-Mail/s if I delete them then they dissappear, however when Mail sync's this change rather then the change happening they just re-appear as un-read E-Mail's. I have double checked on Hotmail to make sure that the settings allow the client to delete E-Mail's and the settings on there say that it's allowed.
Would appreciate any help with this, just as I know the problem isn't existant on the iPod Touch.
Thankyou very much!

Related

Running WM 6.1. Where did the email go?

Hi,
I am running Ricky's v24 WM 6.1. I use EasySync to sync with my Lotus Notes contact, calendar, todo, and email. Everyday, i get this alert from "DontForget" indicating that I have 26 unread email. The email reader in the sliding panel indicates 0 mail.
I'd imagine Outlook email downloaded via ActiveSync would be in similar situation, in case you don't use Notes.
Any suggestions on what I can use to read, or just get rid of the email downloaded via sync? I've changed the EasySync setting so it no longer downloads email.
Many thanks!
the sliding panel will show you how many new emails you have. Once you acces the email page that will disappear; this does not mean you have read all the emails. You may have unread emails in your folder and that may cause "Don't forget" to give you a message. Look through all your emails and look for the ones that show that they havent been read.
Hopefully that helps.
what application can I use to read the email?
rydr1 said:
the sliding panel will show you how many new emails you have. Once you acces the email page that will disappear; this does not mean you have read all the emails. You may have unread emails in your folder and that may cause "Don't forget" to give you a message. Look through all your emails and look for the ones that show that they havent been read.
Hopefully that helps.
Click to expand...
Click to collapse
Thank you for the reply! The problem is, I don't know what application I can use to read the email. I normally rely on the sliding panel to take me to the email application, but in this case, it only tells me the there is no MMS message. Any suggestions on which program to run? Or where is the folder?
thanks, again!
if you can get to SMS or MMS just move the D pad to the right or left till it shows emails.
anewbie said:
Thank you for the reply! The problem is, I don't know what application I can use to read the email. I normally rely on the sliding panel to take me to the email application, but in this case, it only tells me the there is no MMS message. Any suggestions on which program to run? Or where is the folder?
thanks, again!
Click to expand...
Click to collapse
I've had this problem before, where one of my options in my sliding panels is inaccessible. Try restarting the phone and see if e-mail is accessible after that.
Does any software to sync Lotus Notes with WM6.1
I am seriously considering buying the HTC Touch Diamond, which runs on WM6.1. My company uses Lotus Notes. It is a show stopper if I can't see my email on this device. When I talked to Easy Sync yesterday, they tried to get me to buy something to load on my server at work, which obviously is not the same as the basic Easy Sync software. M-Notes doesn't seem to have anything either. Any other suggestions?
stevebjorkman said:
I am seriously considering buying the HTC Touch Diamond, which runs on WM6.1. My company uses Lotus Notes. It is a show stopper if I can't see my email on this device. When I talked to Easy Sync yesterday, they tried to get me to buy something to load on my server at work, which obviously is not the same as the basic Easy Sync software. M-Notes doesn't seem to have anything either. Any other suggestions?
Click to expand...
Click to collapse
there is an app called mnotes made by commontime. there is a trial version of it so you can try before you buy. i dont think on the server side you need additional software. if you dont have a phone with 6.1, all i can suggest is to find a buddy that does and let him test it on your lotus server. the software does run on wm6, so im pretty certain it wont be an issue on 6.1. i realize im a complete stranger, but if all else fails, let me know and i can test it against your server.

problem with email in tf3d...please help!!!

hello all, i seem to be having a problem with my e-mail in TF3D and was hoping someone would be able to help me...my problem is this, 1, whenever i read an e-mail in tf3d(not opera) it does not register in my actual yahoo acct that it has been read (or deleted for that matter)...also, whenever i send an e-mail using my TF3D (again, not opera) it does not register anywhere on my phone or at the actual yahoo site that i have sent a message...it doesnt appear in sent folder, draft, outbox etc...its like the message was never sent bc theres no visual proof (but the recipient always gets the message even tho its not showing up)...im hoping someone can help me fix these problems bc i love using the tf3d email tab, but i need proof that i sent and received/read this messages...any help would be greatly appreciated
I suppose that your Yahoo account is either setup either via POP3 or IMAP on your device. If you used the HTC Mail Setup wizard, then it's most likely IMAP. Anyway, the point is you're using a pull method to retrieve your mail (as opposed to push).
When you read or delete email from your device, Yahoo doesn't know that. So, that's why it doesn't show up as read/deleted when you check your email via a web browser.
Solution: after you've read or deleted any emails from your device, tap "Menu" and then "Send/Receive".
By default, when you set up email accounts on your device, only the inbox is synchronized with the server. If you want to see items in your "Sent" folder, you'll need to manually set that up. Luckily this is very easy.
Solution: In your inbox, tap "Menu", then "Tools", and then "Manage folders...". Toggle on the folders accordingly.
ohyeahar said:
I suppose that your Yahoo account is either setup either via POP3 or IMAP on your device. If you used the HTC Mail Setup wizard, then it's most likely IMAP. Anyway, the point is you're using a pull method to retrieve your mail (as opposed to push).
When you read or delete email from your device, Yahoo doesn't know that. So, that's why it doesn't show up as read/deleted when you check your email via a web browser.
Solution: after you've read or deleted any emails from your device, tap "Menu" and then "Send/Receive".
By default, when you set up email accounts on your device, only the inbox is synchronized with the server. If you want to see items in your "Sent" folder, you'll need to manually set that up. Luckily this is very easy.
Solution: In your inbox, tap "Menu", then "Tools", and then "Manage folders...". Toggle on the folders accordingly.
Click to expand...
Click to collapse
hey, forst of all i just want to thank u for not only your quick response, but also for your thorough explenation...the only problem is, IVE TRIED BOTH RECOMMENDATIONS!!! (NOT MEANT AS YELLING, MORE LIKE FRUSTRATED)....as far as the deleted messages, i figured that would "update" yahoo so i "resent/rereceived" the messages so it would (hopefully update) but it didnt work...also, nothing is showing up n the sent folder that your talking about on either the phone or on the actual website...its crazy, i really dont understand it...and yes, i do have the little option about saving a copy of sent messages n sent folder checked...any other ideas???
I think I would delete the account and then set it up again manually. Try different port numbers. Better yet. Forward everything to gmail and use it instead. push is awesome (except attachments still don't work right, but imap is easy too).

delete outlook, grayed out

Hi guys,
I just signed up 2 days ago and am highly enjoying the site. I came across an issue with my HTC tilt 2 running WinMo6.5.
I set up an outlook account using exchange email settings, worked great. However now I want to remove it.
When I go to inbox>tools>options> and try to delete Outlook E-mail, delete is grayed.
I apologize if I posted this in the wrong spot, but does anyone have any ideas?
Thanks,
JC
Exchange accounts have to be deleted through Active Sync.
Hi
Would I delete this in activesync even if i didnt use activesync to create it?
Also I am running windows 7 and using Device Center, which I kno is pretty much the same, can I do it in there?
If yes, can you provide me the steps?
Thanks
open AS on your phone, highlight the Exchange Server account and hit delete.
HA sorry, it was so easy, I was thinking of ActiveSync on the PC.
Thank you

why doesn't my email sync??? HELP...

i've got my own beautiful desire.
wonderfuk thing, but i've got a problem.
i've got 3 email accounts from hotmail and 1 gmail in my phone.
it all works great, and i like it very much.
except for 1 thing, if a delete a message on the server, my phone still saves it.
i want it so sync and delete the messages that are removed from the server.
i check my mail during the day with my phone, at night i check it on my laptop.
there are often emails in my inbox that are rubish, so i delete them.
usually i do this at night (don't know why, but i just like to do my paperwork at night).
so when i want to check my email during the day, my phone syncs with the account i select but still shows all the email i deleted.
so i have to manually delete them from my phone.
i hate this stupid way they made this.
why in *****'s name would i want to save a message that i deleted from the server?
does anybody have a solution to this problem?
because there aren't a lot of good email clients for android.
supervinnie40 said:
i've got my own beautiful desire.
wonderfuk thing, but i've got a problem.
i've got 3 email accounts from hotmail and 1 gmail in my phone.
it all works great, and i like it very much.
except for 1 thing, if a delete a message on the server, my phone still saves it.
i want it so sync and delete the messages that are removed from the server.
i check my mail during the day with my phone, at night i check it on my laptop.
there are often emails in my inbox that are rubish, so i delete them.
usually i do this at night (don't know why, but i just like to do my paperwork at night).
so when i want to check my email during the day, my phone syncs with the account i select but still shows all the email i deleted.
so i have to manually delete them from my phone.
i hate this stupid way they made this.
why in *****'s name would i want to save a message that i deleted from the server?
does anybody have a solution to this problem?
because there aren't a lot of good email clients for android.
Click to expand...
Click to collapse
+ 1 here; my deleted emails are also shown :-(
What type of email you have setup?
POP3, IMAP?
POP3 will not delete emails (if you delete an email from server, it will stay on the device, and vice versa).
In IMAP, if you delete email from server, it will be deleted from the device too (or vice versa -> device-server, on the next sync)
like is said, it's hotmail so it's pop3.
who came up with the brilliant idea to sync imap and not sync pop3?
again, one of those things i so ****ing hate with software.
why does my windows vista mail program (on the laptop) sync beautifully with my account, but not my android mail program?
is android just to retarded to understand how to sync with pop3?
the day somebody comes up with a program that just works.....
it just pisses me off that nothing with the desire is made to be just right, every little rotten thing needs tweaking to make it work right.
ljesh said:
What type of email you have setup?
POP3, IMAP?
POP3 will not delete emails (if you delete an email from server, it will stay on the device, and vice versa).
In IMAP, if you delete email from server, it will be deleted from the device too (or vice versa -> device-server, on the next sync)
Click to expand...
Click to collapse
..hm I came from a windows mobile device and I synched the same account; deleting an email in outlook has been also deleted on the device - and vice versa!
It's not about android, Desire, or Windows XP. It's how POP3 works.
Even if you setup the same account on 2 different PCs as POP3, you wont be able to delete emails from one PC to the other.
What I suggest is enabling IMAP on gmail and see how it goes.
cyron_at said:
..hm I came from a windows mobile device and I synched the same account; deleting an email in outlook has been also deleted on the device - and vice versa!
Click to expand...
Click to collapse
If it's a gmail account and it used to work on WM but not on Android, then I would delete and re-add the account. My gmail account works great. I delete or mark as read an email on my PC or webmail, and the same goes to my Desire on the next sync.
If we're talking about personal domain (not gmail, hotmail...), then during setup in the Mail application choose the IMAP protocol.
that still deosn't solve the issue with hotmail on the desire.
hotmail is pop3, doesn't do imap.
but it works great with windows mobile.
on android it works like it's just rubbish.
I don't know about that really, I don't use hotmail.
I use gmail, and personal domain/server.
I hope someone else can help you with your hotmail issue.
so nobody knows anything about this?
they can figure out how to get the bleu led to switch on and off, but nobody can make a tweak so hotmail gets synced properly?
I think it's because in the WinMob email app you can tell it to download emails from the last 3 days and anything older disappears automatically.
The Android email apps don't do this but you can set them to delete emails from the server so if you delete the email on your phone it will delete it from the server but you can't do it the other way round.
has anyone found a solution for this.
Starting to annoy me now as well

[Q] Having an issue with email deleted from server

I just replaced my Tilt with a Tilt 2 and am now having an issue with my emails being deleted from the server when I delete them from my phone. I went into the advanced settings to try and change it, but the only options I have available are "Delete Messages from server" or "Move messages to server Trash". I would like to know if it's possible to have it set up the way it was with my old phone, whereas, when I deleted an email from my phone, it stayed in the inbox on the server.
I have looked for a solution, and I am not sure if there is one, but I *did* search for an answer before posting. Everything i have come across pertains to pop3 and this phone automatically configures the setting as imap.
I am accessing gmail, if that matters.
Is there a fix for this?
I have already read about moving them to a folder, which is the same thing to me as them being moved to the "trash" folder. I don't want to move them. I want them kept in the inbox.
Any help/suggestions are greatly appreciated. This is driving me nuts!!!
I had the same issue, i just select "mark as un-read" on the phone after i read them. if i forget to do that , the mail will just show up in my "old mail" folder.. then from my computer i deal with them..
That won't work for my initial request. I want to delete them from my phone, but keep them on the server. If I mark them as unread, they are still on my phone. Is there a way to change the email setting to pop instead of the default IMAP? I believe that was the setting on my first tilt, but this one automatically sets it as IMAP.
Thanks.....
totallybeachin said:
That won't work for my initial request. I want to delete them from my phone, but keep them on the server. If I mark them as unread, they are still on my phone. Is there a way to change the email setting to pop instead of the default IMAP? I believe that was the setting on my first tilt, but this one automatically sets it as IMAP.
Thanks.....
Click to expand...
Click to collapse
You need to tell us which type of email you are using (Google, exchange, etc). But what you describe is IMAP behavior. Pop servers don't do that.

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