GVoice+Sprint question/help - EVO 4G Q&A, Help & Troubleshooting

I've been using gvoice thru Sprint primarily since they teamed up and lately I've been having an issue. I'm not receiving all my texts from my partner for sometimes days after he sent them. Texts are basically received when he sends them or not received by gvoice for hours or days later. I've only recently noticed this with his texts and I'm wondering if anyone else has had this problem.
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antianalog said:
I've been using gvoice thru Sprint primarily since they teamed up and lately I've been having an issue. I'm not receiving all my texts from my partner for sometimes days after he sent them. Texts are basically received when he sends them or not received by gvoice for hours or days later. I've only recently noticed this with his texts and I'm wondering if anyone else has had this problem.
Sent from my PC36100 using Tapatalk
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Ive been useing it since the start as well. have not had this issue or any other issues. How ever before gvoice thing i would never receive any text messages from one of my friends ever (6+ months), but was fixed when i switched to gvoice.. So maybe something similar but i dont know what it is.
sidenote: he is on t-mobile . but i dunno if that matters cause my entire famliy is on t-mobile as well and i got all there messages.
Hopefully u find your answer its annoying

Yeah I've enjoyed the sprint+gvoice experience until now. It's really odd. For now I've switched to talking to my partner via gtalk. I've filed a report with the gvoice help site. I'm debating calling Sprint but I'm unaware if it's a Sprint related issue or a gvoice issue BC it's not like gvoice isn't notifying me of the incoming texts, it's just not receiving random texts from my partner for days.
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antianalog said:
Yeah I've enjoyed the sprint+gvoice experience until now. It's really odd. For now I've switched to talking to my partner via gtalk. I've filed a report with the gvoice help site. I'm debating calling Sprint but I'm unaware if it's a Sprint related issue or a gvoice issue BC it's not like gvoice isn't notifying me of the incoming texts, it's just not receiving random texts from my partner for days.
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its worth a shot but i bet they have rather limited google voice knowledge. Maybe for last resort go into settings of ur google voice and revert back to sprint and see if it comes through. Ive never done this so i dont know if you can revert right back to google voice or not , I dont see why not though.

I had to spend 1/2 hour on phone with tech support due to Google voice "taking over my phone". It wouldn't allow me to call without it or disable it. I don't think my situation is relevant but perhaps Sprint can help on their end.
Sent from my Supersonic using XDA Premium App

I hate gvoice... It completely screwed call and text receipt on my wife's EVO. The only way to get rid of it is to go to the Google voice website and remove your phone from the account. Once we did that all was well.

Just posting in case anyone has or had the same GVoice issues that I have.
I disabled GV via desktop GV settings and reverted back to my original GV #. I then re-enabled the Sprint+GV integration and so far I have received all of the texts that have been sent to me just like I should. *EDIT* Problem still exists. I'm ****ed.

Related

No texts.

I went all day last night with no texts and then today with none at all. Finally I had my friend text me, and I never received the text. I can text him, and he will get it, but I cannot receive his. Mobile data works and I can make calls fine. Any ideas?
Running CM7.1 RC1.
Sent from my PC36100 using Tapatalk
*Bump*
I hate to double post, but if someone could honestly give me an idea as to what they think may be going on, that would be awesome. I called Sprint and talked to their customer care people and the best they gave me was to come into the store and get a hard reset.
I have changed from the CM7 ROM to Synergy to see if that was the issue, and it didn't change anything. I flashed the combination ZIP of everything from this thread and nothing has seemed to work.
My friend has an HTC Thunderbolt on Verizon and I am using his phone to try to fix mine. I can send a text to him and him receive it instantly. I can send texts from his phone to mine, see the 3G data bars go nuts and then absolutely nothing happens.
The customer care reps for Sprint sent me a "Test" text from their system to see if I would receive it, and nothing happened.
I'm completely lost on the issue, and texting is a rather big part of what I do on my phone, so I would really enjoy having it back up and running. It was working fine before yesterday.
The only thing I can remember changing on my phone was the RAM optimization script posted. I flashed it to see how it would work, but that is the only thing I can remember changing.
If any of you have a clue, please fill me in. Much appreciated.
Do you have your phone number integrated with google voice?
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I believe so.. Could that cause it?
Sent from my PC36100 using Tapatalk
Edit: Logged into Google Voice and found that it had all of my texts on there.. Enable the feature for it to send them to my phone as well, and everything is working fine now. A solid day of flashing/rebooting and searching and it was Google Voice... *Sigh*
Thanks for the help guys.

Unable to receive text from a certain number

Hi, I've tested/re-tested and have found that while I am able to send a text message to a certain number, I am unable to receive any from that number. I've done a hard reset on the phone and even called the sprint hotline (who were unable to figure it out). The sprint people saw all the texts on the server that are destined for my phone from that number but I did/do not receive them.
I've used handcent as well as the native messaging app but no cigar.
Does anyone have any insight into what may be happening here.
Is it the persons phone who is trying to send it? If u can send and receive it doesn't sound like your phone.
Sent From My Evo Killer!!!
I use google voice integration and had this problem before. form some reason gv marked my wife's number as spam and blocked her calls and texts. I couldn't even call or text her either. so if you're using gv check the spam filter.
Do know what kind of phone they're using? Its possible they need a hard reset...
We had a lady in yesterday who couldn't send texts to 5 different people, a hard reset fixed it for her.
Sent from my SPH-D710 using xda premium
I did a hard reset on the phone and the problem remains. Yes, I do have google voice on the phone but I think after the hard reset, the application was removed. Would my number still be blocked in the spam filter? I'll check the voice.google.com site out.
squshy 7 said:
Do know what kind of phone they're using? Its possible they need a hard reset...
We had a lady in yesterday who couldn't send texts to 5 different people, a hard reset fixed it for her.
Sent from my SPH-D710 using xda premium
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The phone I'm not receiving texts from is a nexus S phone that has t-mobile service.
arkster said:
I did a hard reset on the phone and the problem remains. Yes, I do have google voice on the phone but I think after the hard reset, the application was removed. Would my number still be blocked in the spam filter? I'll check the voice.google.com site out.
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The are google voice settings that persist after the app is removed, definitely check out the desktop settings. This sounds like an issue on that line not on your epic.
Sent from my SPH-D710 using xda premium
As it turns out, the issue was on Sprint's side. They had escalated the issue to their networking department on Friday. On Sunday all of a sudden all of the missing texts started pouring into the Epic 4g. Apparently the engineers had reset something to get this to work although they haven't contacted me about it. So far from what I can see, the problem is resolved now.
The problem happened again. The Epic 4g Touch is no longer getting messages from the Nexus S. Messages from all other numbers show up.
I'm getting tired of this since it takes 2 escalations at Sprint to fix this problem (Networking dept). Since we just bought the phone, I think it's just best to return it.

[Q] Text Receive/Send Delay by about a day?!

This is the second time this has happened:
the first time, I sent texts to a friend and his replies never came to me until the day after. He confirmed the problem was with my phone by sending texts to other friends
Two days ago I sent a bunch of texts that never made it to the intended recipient until hours later or in a few cases, the next day!\
This morning I sent a text from my phone and haven't gotten a reply back from the recipient. I checked my google voice and it has record of every other text I sent today except that one... So I have no idea if the first one went through or not.
What's going on? Can a hard reset fix this problem?
gmap516 said:
This is the second time this has happened:
the first time, I sent texts to a friend and his replies never came to me until the day after. He confirmed the problem was with my phone by sending texts to other friends
Two days ago I sent a bunch of texts that never made it to the intended recipient until hours later or in a few cases, the next day!\
This morning I sent a text from my phone and haven't gotten a reply back from the recipient. I checked my google voice and it has record of every other text I sent today except that one... So I have no idea if the first one went through or not.
What's going on? Can a hard reset fix this problem?
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This is a known issue that's been happening a lot lately and is related to Sprint service or lack of it. I've had these problems for the past few weeks, even though Sprint doesn't acknowledge this as a problem.
gmap516 said:
This is the second time this has happened:
the first time, I sent texts to a friend and his replies never came to me until the day after. He confirmed the problem was with my phone by sending texts to other friends
Two days ago I sent a bunch of texts that never made it to the intended recipient until hours later or in a few cases, the next day!\
This morning I sent a text from my phone and haven't gotten a reply back from the recipient. I checked my google voice and it has record of every other text I sent today except that one... So I have no idea if the first one went through or not.
What's going on? Can a hard reset fix this problem?
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+1 same issue. I flashed from el29 modem to el26 modem hoping it was a fix but still having sms issues.
Sent from my SPH-D710 using xda premium
Nothing to do with GV?
This is DEFINATELY a Sprint related issue, I can almost guarantee it. It happens to myself, and also happens to friends and co-workers who are totally stock. Ohhhh Sprint, when are you going to get it together???
Sometimes I send a text to myself to see how long the delay is.
Wow. This blows, because it happened while trying to set up a date! Haha, ohhh welll!
gmap516 said:
Wow. This blows, because it happened while trying to set up a date! Haha, ohhh welll!
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LOL nice... That does suck. Thanks Sprint!
gmap516 said:
Wow. This blows, because it happened while trying to set up a date! Haha, ohhh welll!
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Maybe an email would be quicker?
I had this issue with sending. I was thinking it had to do with my Google Voice integration and my airave (femtocell). Unplugged my airave and haven't noticed the problem again. I feel I could have undone my GV integration and gotten the same result. Before I unplugged the airave, i was constantly checking my GV app, if i didn't see the outbound message there, I would resend it.
Sent from my SPH-D710 using Tapatalk

[Q] EVO Not receiving texts

I am a noob to posting but not new to reading this forum nor rooting.
I have an EVO 4G and just flashed AOKP build 33 with GAPPS 3-17.
I have Google Voice installed and have used it with no problems for almost a year now.
Just yesterday when I flashed AOKP build 33 my phone quit receiving text messages. I still receive them on my Google Voice account on my phone and on the computer.
GV is set to have my text messages go through my text client and my text client is set to the default messaging app.
I have tried flashing to recovery nandroids of previous Roms and states of Roms and that did not solve my problem.
I didn't see anyone at the AOKP thread who has had the same problem.
What can I do? Please help.
*apologies for posting this if there is a better place for it to go but after making it through all of the results on my searches about this with no solution I am extremely frustrated and need a solution.
Have you tried uninstalling GV to see if that solves the problem? My phone did the same thing for a while with google voice and I never understood why, but uninstalling GV took care of my issues. You will probably get the text messages a few hours to a few days late, or at least that is what happened to me
trau89 said:
Have you tried uninstalling GV to see if that solves the problem? My phone did the same thing for a while with google voice and I never understood why, but uninstalling GV took care of my issues. You will probably get the text messages a few hours to a few days late, or at least that is what happened to me
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So do I need to do more than just uninstall and re-install the app? i.e. the whole thing with un-linking my number and voicemail and everything?
If you uninstall it, I def would suggest doing the full uninstall procedure,..the unlinking, etc.
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scottspa74 said:
If you uninstall it, I def would suggest doing the full uninstall procedure,..the unlinking, etc.
Sent from my PC36100 using xda premium
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Giving it a shot now. Thanks.
I'm worried though, without GV I will have no option for text messages.
How's that? What did I miss? You don't have a stock messaging app, or you don't have a sprint phone #?
Sent from my PC36100 using xda premium
no dice
I disabled my GV account and un-linked it from my number, restarted and still no incoming texts. Any other ideas?
Make sure somehow you have the latest radios and such maybe? Have someone text you again now that its all undone and see if the new message will go through. Like I said, even after disabling GV, it took 3 days for the lost texts to come through.
trau89 said:
Make sure somehow you have the latest radios and such maybe? Have someone text you again now that its all undone and see if the new message will go through. Like I said, even after disabling GV, it took 3 days for the lost texts to come through.
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I've had someone texting me throughout the process to no avail. I am working on updating the profile and the PRI/PRL but have to load a sense ROM. Is that the same as the radios? Haven't really dealt with radios before.
Any towers being worked on in your area? I've had no incoming texts for 4 weeks now, due to a tower upgrade (LTE). The only way I could get a text was to make a phone call (typically called my voicemail when I wanted to check for texts). Supposedly this is done as of today...
Worth it for the LTE though!
Resolved
Thanks guys. I ended up just flashing a MikG ROM and it corrected what ever was wrong. Then flashed my AOKP ROM and we are back up and running. Still have no idea what it was.
I'm having same issues, ive been switching back and forth between ROMS to see if i can find one that works. I removed Google voice from my phone, and deactivated it online to see if that fix it. but not working still.
I still only get texts when i make a phone call.
Mik G worked for me as well
Those who are having the problem, are you restoring a backup of GV with data?
Remember, especially with Google apps, there are a lot of updated features for ICS and backups from Gingerbread will not work efficiently. It is best to start from scratch with these apps, especially seeing that Google voice pull most of its data from the cloud... no real need to restore data with it.

Text messages being sent but not being recieved by contacts

All of my SMS and MMS messages seem to be sending out fine as I recieve no "unable to send" errors, but my contacts are not always recieving my messages. This seems to be happening more often lately, and affects MMS more than SMS. I am not sure if this problem has to do with signal strength as my phone usually shows 2 to 4 bars, but sometimes drops to 1 or 0 bars and then goes back up again. Could something be wrong with my antennae? Perhaps when I am sending out the messages that are not recieved, my signal strength is bouncing around but not being updated graphically on the phone, and the messages are "lost" in the system or not being sent out at all?
This also seems to affect some of my contacts more than others, so maybe it also has to do with their signal strength, although I have not heard of them complaining about their text message not being recieved by their contacts or not recieving messages (except from me). I always thought if you could not recieve a text message because of a bad connection, it would be recieved when your connection was finally good.
Anyone else experiencing this problem? Seeing all my messages sent out fine but not knowing if they are being recieved makes communication via text message rather stressful.
Thanks
What about receiving? I have a friend that keeps missing MMS I send but I always get hers. It's really frustrating.
psykhotic said:
What about receiving? I have a friend that keeps missing MMS I send but I always get hers. It's really frustrating.
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My brother has T-Mobile (we on family plan) and my sister in law has Verizon and they both didnt get my MMS message, as well as my neice on Mobi.
Update: I sent a message today to my brother and he got the message and all the other ones that I sent but he did not recieve. I also instantly got a MMS message he sent a few days ago. I am not sure if my messages were stuck in the T-Mobile system itself, or my message today triggered my phone or the system to send the rest. Perhaps there is an issue with the tower located two block from my house?
Tmobile issue dude . I almost broke up :-/
Sent from my SGH-T999 using xda premium
Yea I had a pic from Thursday show up on Saturday.
Can you do me a favor? Check your call log. I hadn't mad any calls in the last few days but I had like 80 in the logs. They were both incoming and outgoing and all said "cancelled". I'm wondering if it's cause of all the failed texts...
I have to say this pisses me off because some of my contacts periodically don't receive my messages. Very frustrating especially when it happens mid conversation and then you wait days thinking that the other person is ignoring and vice versa. It's making me seriously consider switching phones.
Sent from my SGH-T999 using Tapatalk 2
I keep hearing about this but I haven't had that issue. Really strange I know that is frustrating.
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SMS/MMS Sandy effect
d3athb4dishonor said:
I keep hearing about this but I haven't had that issue. Really strange I know that is frustrating.
Sent from my SGH-T999 using Tapatalk 2
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Me too had been having this issue lately.
I see it as the sandy effect here on the east coast. has been improving slowly though.
psykhotic said:
Yea I had a pic from Thursday show up on Saturday.
Can you do me a favor? Check your call log. I hadn't mad any calls in the last few days but I had like 80 in the logs. They were both incoming and outgoing and all said "cancelled". I'm wondering if it's cause of all the failed texts...
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My call logs is displaying all of my incoming and outgoing calls correctly. I have not had any issues recently with messages not being recieved by my contacts either, so prehaps the JB update fixed something? I am not sure if it is T-Mobile or the closest tower either because others on T-Mobile in my area have not experienced this problem (or perhaps not enough to notice anything). I will monitor signal strength and double check with my contacts if they are recieving my messages.
Weird.. I can't figure out the call log thing cuz I have incoming calls that say cancelled. It spent really make sense. I thought it must be related to the texts being goofy.
The problem with the call log is that it doesn't really show what we want. How? How would you know if you didn't get someone's text unless they told you? Or what if your phone says it sent the message but the other person didn't get it? What gives? The phone always sends the text but the recipient doesn't always receive it. That's why I used to use delivery reports but on this phone they're too annoying and the system is poorly implemented compared to stock Android (which has the best implementation) or even HTC Sense.
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