Broken Incredible? Asurion has your back. - Droid Incredible Q&A, Help & Troubleshooting

Rumors have been circulating for a few weeks that damaged Incredibles are being replaced with Incredible 2's. Well, I've been happily running Synergy 3D for over a month and while having someone take my picture on the edge of a rock face at about 2000 ft she dropped my phone. Now the volume up button doesn't work very well. I submitted a damage claim with asurion and low and behold Incredibles are out of stock and I have to settle for an untimely upgrade to an Incredible 2 for $99. I guess I will have to live with my unlimited data plan for a while longer.
Since I have to return my phone I restored it to stock. Not so easy to use PB31IMG.zip files when the volume up button is acting up. Got it done and I will have my new phone in 2 days.
The picture of me was taken after she dropped my phone. It came right at me and I was standing in the same spot. I closed my legs like a hockey goalie and stopped the phone. The phone was gone if it didn't come right at me. I couldn't quite move to get it without falling off of a cliff.

Dude. That's a crazy story. Way to score on the Inc2 though. Haha
Sent from my ADR6300 using XDA App

anyone know if you can add asurion on after starting a contract?

davwman said:
anyone know if you can add asurion on after starting a contract?
Click to expand...
Click to collapse
I did back when I had my Eris.
Sent from my ADR6300 using XDA App

So if Asurion give you an Incredible 2 do you lose the Unlimited data??

1107963 said:
So if Asurion give you an Incredible 2 do you lose the Unlimited data??
Click to expand...
Click to collapse
No, you're grandfathered into it regardless of device. Even if you get a 4G phone, you get unlimited 4G data.
Sent from my Droid Incredible running a random CM7 nightly.

1107963 said:
So if Asurion give you an Incredible 2 do you lose the Unlimited data??
Click to expand...
Click to collapse
I am not starting a new contract so I will keep unlimited data until I sign a new contract. Win win!
Sent from my ADR6300 using XDA Premium App

Related

My phone needs repair?

My touchscreen is horribly acting up...I have bestbuy's $10 monthly insurance. Anyways, when I type, it registers multiple touches and makes my swype type words that I don't want. If this a hardware or software issue? The touchscreen is also not as accurate either.
I was on ec05 and running ext4, midnight rom v5.2, bonsai 4.0.4 kernel (I think). I also flashed blue mattel theme, incase that matters. Its also not just swype, when I hold my finger down on threads, the screen shakes as if I am constantly moving my finger, but im not.
I flashed reRFS stock and it semmed to help, but only to an extent.
Sent from my SPH-D700 using XDA Premium App
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
063_XOBX said:
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
Click to expand...
Click to collapse
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
I read somewhere they don't care if your rooted but id try odin and take it in and they should have it in like 2 days.
Sent from my SPH-D700 using XDA App
Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Yup, and new Rapid Exchange gets you a new phone in 2 days.
Odin fixed it. Not sure what went wrong...oh well.
Thanks guys.
Sent from my SPH-D700 using XDA Premium App
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
megabiteg said:
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
Click to expand...
Click to collapse
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
kennyglass123 said:
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
Click to expand...
Click to collapse
He had me scared for a moment. LOL I couldn't go a month without my phone!
But I'm lucky that my phone is working again.
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
castro08 said:
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Best Buy insurance will replace it with a new phone no charge. Sprint TEP will replace it with a refurb for $100. If you have no insurance they may be able to replace the screen for $35. Cracked screens are considered user damaged not a warranty type item.
MysteryEmotionz said:
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Maybe Best Buy will get there one day...they just started the Rapid Exchange program. But they do at least get you a new phone not refurb and so far average time is a day or two. BUT they do not cover lost or stolen phones like TEP. I think I am going back to TEP on my next phone since I doubt they will let me switch back.
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
5FOOTER said:
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Nice. Need to go to your BB...where you live?
Do you BONSAI?
Northern VA
Sent from my SPH-D700 using XDA App

thinking about a dinc2.. coming from fadcinate

has anyone made the switch from a fassy? do you like it better?? been thinking about it..
Sent from my SCH-I500 using XDA App
I like my Inc2 ten times better than my Fascinate. The GPS actually works in this device. I also get great battery life and there is no lag for me.
Here is a similar post from AC http://forums.androidcentral.com/verizon-droid-incredible-2/107364-any-dinc2-users-coming-fascinate-2.html#post1146594
The Dinc2 is extremely well endowed compare to the Fascinate, it has got both length and girth, you will be very satisfied with it I'm sure.
Seriously, we exchanged both our fascinates for the Dinc2 two weeks ago and love the new phone, wondered why we didn't do it sooner.
I had a fascinate, and would not go back. Build quiality seems better, GPS works, battery lasts longer, and in general, it's a lot less work to maintain, even if you're flash happy. No odin here obviously, but once it's rooted and setup, it's a breeze.
If you want a good phone go with the Inc 2. The smart play would be getting a Charge so your grandfathered in on 4G and wont have to pay more later on.
Fasinationinmotion said:
If you want a good phone go with the Inc 2. The smart play would be getting a Charge so your grandfathered in on 4G and wont have to pay more later on.
Click to expand...
Click to collapse
If you are on a unlimited data plan and have 3g you will be grandfathered in when you decide to upgrade to a 4g device.
Sent from my Incredible Sensation using XDA App
Taebom said:
If you are on a unlimited data plan and have 3g you will be grandfathered in when you decide to upgrade to a 4g device.
Sent from my Incredible Sensation using XDA App
Click to expand...
Click to collapse
Thanks for clearing up that incorrect information. Wouldn't want people getting confused.
Sent from my ADR6350 using Tapatalk
I still have all the issues with my fassy.. stock or rooted. doesn't matter. gonna try to get a replacement. I'm sick of the bs with this phone. I have a daughter thst I need to make sure I'm not missing calls when I'm at work. this phone is just terrible. thanks for all the advice. will call tomorrow and ssee what i can get Verizon to do for me
Sent from my SCH-I500 using XDA App
Taebom said:
If you are on a unlimited data plan and have 3g you will be grandfathered in when you decide to upgrade to a 4g device.
Sent from my Incredible Sensation using XDA App
Click to expand...
Click to collapse
Thats exactly what I said. Here real quick Verizon will be charging extra for 4G just like Sprint. Supposed to be an extra 10 to 15 a month.
Fasinationinmotion said:
Thats exactly what I said. Here real quick Verizon will be charging extra for 4G just like Sprint. Supposed to be an extra 10 to 15 a month.
Click to expand...
Click to collapse
well I'm already grandfathered into unlimited data. but I don't think I can get a charge as a replacement anymore. plus I kinda like the dinc2 form factor better
Sent from my SCH-I500 using XDA App
yummylishouz said:
I still have all the issues with my fassy.. stock or rooted. doesn't matter. gonna try to get a replacement. I'm sick of the bs with this phone. I have a daughter thst I need to make sure I'm not missing calls when I'm at work. this phone is just terrible. thanks for all the advice. will call tomorrow and ssee what i can get Verizon to do for me
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
I had this same convo with vz on Sunday except I have a problematic droid 2 global. The after going back and forth and "supervisor approval" they agreed to send me a dinc2 in place of my droid 2 global free. The only catch was I had to meet them half way and buy a battery door and battery for it. Money well spent if you ask me. They were cheap on amazon. It hasn't arrived yet but I've heard nothing but good stuff about the dinc2. Can't be worst then my d2g.
Sent from my DROID3 using Tapatalk
You may be grandfathered into unlimited data for 3G but that doesnt mean 4G. When they start charging the extra for it youll still be on unlimited but data will be 45 a month not 30. Thats what I mean.
well in that case ill lower my plan cause I really don't NEED unlimited. but I'm OK for now so I'm not worried. thanks for the heads up though!
Sent from my SCH-I500 using XDA App
woohooo dinc will be here Friday!
Sent from my SCH-I500 using XDA App
Fasinationinmotion said:
You may be grandfathered into unlimited data for 3G but that doesnt mean 4G. When they start charging the extra for it youll still be on unlimited but data will be 45 a month not 30. Thats what I mean.
Click to expand...
Click to collapse
Source?
10char
k_nivesout said:
Source?
10char
Click to expand...
Click to collapse
Well from a common sense stand point lets look at other competitors. Sprint, 10 dollars a month extra for "Premium data". T-Mobile after a certain amount you lose your 4G speeds and drop down to almost 2G speeds. And not to mention my cousin is the head engineer for western Arizona and that came straight from him. 4G is expensive to offer and maintain.
Hers what I found about upgrading to 4g. http://www.droid-life.com/2011/06/2...g-to-4g-after-july-7-can-keep-unlimited-data/i couldn't find anything about raising 4g prices.
Sent from my Incredible 2 using XDA App
I actually asked tier 2 tech when I was on the phone. he said they aren't able to talk about it with customers because nothing has Bern discussed yet. but that as long as you're grandfathered into unlimited data he doesn't think they will charge us more for 4g. so technically not proof, but I'd tale.his word over rumors. which is exactly what he said that is, rumors.
Sent from my SCH-I500 using XDA App
illcat2000 said:
I had this same convo with vz on Sunday except I have a problematic droid 2 global. The after going back and forth and "supervisor approval" they agreed to send me a dinc2 in place of my droid 2 global free. The only catch was I had to meet them half way and buy a battery door and battery for it. Money well spent if you ask me. They were cheap on amazon. It hasn't arrived yet but I've heard nothing but good stuff about the dinc2. Can't be worst then my d2g.
Sent from my DROID3 using Tapatalk
Click to expand...
Click to collapse
I got this exact same offer, the phone shipped with a battery door so I took it to a verizon store, said they forgot the battery, and got one for free.
Baker12203 said:
I got this exact same offer, the phone shipped with a battery door so I took it to a verizon store, said they forgot the battery, and got one for free.
Click to expand...
Click to collapse
the guy I spoke to was very nice. they didn't have any standard batteries in stock so he gave me an extended battery and door for free!
Sent from my SCH-I500 using XDA App

No more SuperSonics?

Well...I heard of some people actually messing up there EVOs and being given the EVO 3D in replacement....
But just last Tuesday I broke mine and I got my OG EVO in the mail last Thursday...I'm jus curious how and why didn't y'all jus ask for the EVO 4G?
Most just do an online claim through asurion so theres no one to talk to. And most see the e3d as an upgrade to og evo therefore not requesting an og but moving on to bigger and better places.
Sent from my A500 using Tapatalk
OiSeee...maybe me calling it in was the difference makes sense..i just didn't wanna get rid of my SuperSonic experience lol
Stores are pulling them from the sales floor. A week ago Sunday had to go to best buy to pick one up for my sister in law and tomorrow am ordering a epic touch from amazon wireless since they are a penny for upgrades and new lines.
Sent from my SPH-P100 using XDA App
I have practically destroyed mine. And I'm being sent a an EVO 4g. Should arrive tommorrow.
Sent from my PC36100 using xda premium
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
It depends on what they have in stock
Sent from my PC36100 using XDA App
smartguy10 said:
So if a claim is made through asuroon they are sending out EVO3d as a replacement or it depends
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
If you want the EVO 4G tell them your not gonna pay a deductible for a phone you don't want
evo4gnoob said:
It depends on what they have in stock
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
kennypow3rs said:
They definitely have refurb replacements in stock you're not getting a 3D lol. If they don't they will say the 4G is on back order and either make you wait or give you a loaner or something. You won't get a 3D that easy.
Click to expand...
Click to collapse
Actually your wrong they are giving them out that easy cuz for
1. They wanted to give me a 3D and all that happen was the infamous charge port.
2. My wife's Epic4G gave out they replaced it with the 3D.
3. Her mom went in and talked to a repair guy about her Epic4G over heating and they gave her a 3D as well.
So yeah they are replacing your smart phone for the 3D if you DONT ASK FOR IT!
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
DMCunningham said:
Now you've got me wondering if I should trash my 4G just to get a 3D as a replacement.
Click to expand...
Click to collapse
Bad karma, if you break it on purpose you won't get a shiny new E3D, you will get a crappy refurb ...
I don't believe in karma, but I had to throw that up! LOL
Called in to check, after reading the thread. One of the EVO's on my plan is having issues. The CSR asked if I wanted the EVO4G or the 3D. So I guess it might also have to do with luck of the draw :/ .
TEAM MiK
Mik Roms Since 3/13/11
True, true amigo. My cousin was just offered one after shattering her screen. But she chose to stay OG, cuz she likes her white phone, and they wouldn't give her a white 3d. Lol.
Sent from my Warmed up Shooter.
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
I'm not even sure on that one bruha
TrevE Supporter!
oOflyeyesOo said:
Has best buy been doing replacements of evo4g's for evo3d's? Or is just asurion?
Click to expand...
Click to collapse
4g evos. They do that until they are gone.
Sent from my SPH-P100 using XDA App
Yeah, I know two people who 3D replacments for 4G. But both had reboot issues with the 3D. So, they must have got refurbs.
Sent from my PC36100 using XDA App
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Robbsta said:
I shattered the screen on my white evo 4g two days ago. My claim came in today. It is a white refurbished evo 4g. I wish it was a 3d lol
Click to expand...
Click to collapse
Why not replace the screen on the evo and sale the new one or old one and make cash towards a new 3D I sold two evo 3Ds for 200$ each recently.. people don't really want them anymore currently :-(

New Sprint Buy Out Plan

I just got off the phone with a rep dealing with bla bla bla on my phone then i started a convo about the SG3. I told him i am no where near due for a upgrade but i would love to get the phone he stated that sprint has a new buy out program. just to sum it up, sprint would buy my phone back from me ET4G ( in perfect condition)for 300 bucks for right now he said value might drop alil when SG3 release but it should be close to that. I think sprint is pretty cool for sprint to buy back my close to what i want ( unless someone on CL would pay more ) to help me get a new phone without upgrading. hope this helps anyone
Late by 6 months or so.
Sent from my EPIC TOUCH!
ubigred said:
Late by 6 months or so.
Sent from my EPIC TOUCH!
Click to expand...
Click to collapse
really i thought sprints only plan was to buy your way out of the contract. smh my mom always did say i was special
On sprint's website the buy out value for our phone is 105$...
Sent from my SPH-D710 using xda premium
https://secure.sprintbuyback.com/cns/node/5
oscarthegrouch said:
https://secure.sprintbuyback.com/cns/node/5
Click to expand...
Click to collapse
The bb bold with no camera is 10 bucks more.....
locoboi187 said:
On sprint's website the buy out value for our phone is 105$...
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
No way I would let sprint have this phone for only that amount. What a rip off
Sent from my SPH-D710 using Tapatalk 2 Beta-5
AJC9000 said:
The bb bold with no camera is 10 bucks more.....
Click to expand...
Click to collapse
Lol wow smh
Sent from my SPH-D710 using Tapatalk 2 Beta-5
Sprint has had Buyback for years now, they just recently started pushing it harder.
I can safely say that the buyback value on the E4GT is not $300, it's $105 like a previous poster said.
You can trade it in at THE SHACK and get $300: http://radioshack.cexchange.com/online/home/index.rails
There may be a deal for it, close to $300, when the sg3 drops.. I remember when the evo3d came out, they had a deal where they bought back your original evo for $150, which was a pretty good for that old of a phone.
Nice that radio shack trade in the e4gt is 300 I will take that offer n pay retail price for the sg3 when it comes out
Sent from my SPH-D710 using xda premium
qubanaso said:
Nice that radio shack trade in the e4gt is 300 I will take that offer n pay retail price for the sg3 when it comes out
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I wouldn't count on getting anything close to that once the sg3 is out, or even the evo lte for that matter. Once this phone is not top of the line that price will plummet.
Gordon Ramsay said:
I wouldn't count on getting anything close to that once the sg3 is out, or even the evo lte for that matter. Once this phone is not top of the line that price will plummet.
Click to expand...
Click to collapse
The price is already plummeting because of how slow and behind the times sprint is. I'm soon to sell my e4gt and swap to a gsm model and it looks like the gsm versions go for about 100 more. Kind of sad.
oscarthegrouch said:
https://secure.sprintbuyback.com/cns/node/5
Click to expand...
Click to collapse
That's not the program they're talking about. That is the buyback value for recycling the old device. Not the amount to pay to get out of a contract.
Sent from my SPH-D710 using Tapatalk

If Samsung won't be able to sell the Epic 4G Touch anymore.......

MOD Edit: Thread closed as fraud is illegal here and many countries. Do not reopen..ever!!
dw3bb10 said:
Any chance we would get Galaxy S III's in replacement from Asurion since they can no longer distribute the device? I thought of this and wanted to get everyones take on it. Because if so, im reporting my E4GT STOLEN and calling Asurion once or if that happens Lol
Click to expand...
Click to collapse
They would probably send you a Gnex or something of the same level of the E4GT.
That being said, What you are talking about is fraud and could get you in a heap of trouble.
Ophois said:
They would probably send you a Gnex or something of the same level of the E4GT.
That being said, What you are talking about is fraud and could get you in a heap of trouble.
Click to expand...
Click to collapse
Gnex isnt bad haha
Sent from my SPH-D710 using xda premium
I must agree it can get you into some deep doo doo. But im curious about the replacement thing also. Most likey a photon or a gnex
Sent from my SPH-D710 using xda app-developers app
A photon will be a huge downgrade. Probably a Gnex, I will check since will be going to tech center because of Phantom menu pop ups its getting annoying.
Sent from my SPH-D710 using Tapatalk 2
I think it won't happen unless Samsung loses the appeal also
dw3bb10 said:
Any chance we would get Galaxy S III's in replacement from Asurion since they can no longer distribute the device? I thought of this and wanted to get everyones take on it. Because if so, im reporting my E4GT STOLEN and calling Asurion once or if that happens Lol
Click to expand...
Click to collapse
That wouldn't be the case. It would ban new sales. Asurions devices are "already sold."
They'll still be required to sell or replace with w.e stock of E4GT they have left. And I bet there are a bunch of E4GT refurbs in stock to get rid of before they can replace your phone with another phone.
Sent from my SPH-D710 using xda premium
Ophois said:
They would probably send you a Gnex or something of the same level of the E4GT.
That being said, What you are talking about is fraud and could get you in a heap of trouble.
Click to expand...
Click to collapse
Uhh..gnex was banned a while ago but the van was lifted until outcome of this trial. Wouldn't be getting one of those.
Well i can said this
On my case my sisters is on my account and her phone took a accident (photon) ,i call for the replacement phone and they send the same phone but was bad the mic don't function and decide to call again for the replacement and the photon was placed on BO( back order) and the photon of the same equivalent was the Evo 3D .
By the time the appeals over, we will all have new phones I'm sure..
Sent from my SAMSUNG-SGH-I717 using xda premium
JediNinjafication said:
Uhh..gnex was banned a while ago but the van was lifted until outcome of this trial. Wouldn't be getting one of those.
Click to expand...
Click to collapse
Uhhh...The injunction was lifted when Google pushed the necessary changes to universal search actually, which was the only reason there was one in the first place.... so the nexus is in the clear
Sent from my SPH-D710 using Tapatalk 2
I don't know what changes those would be because nothings changed on mine.
I came from a Photon. Went into Sprint threw my bricked Photon on the counter and said I wanted a phone I can develope without a nazi locked bootloader and the girl came back with E4GT. Best trade I coulda done Free too no assurance bs.
Sent from my SPH-D710 using xda app-developers app
JediNinjafication said:
I don't know what changes those would be because nothings changed on mine.
Click to expand...
Click to collapse
Google pushed a new quick search apk that disabled local results, Google it...
Sent from my SPH-D710 using Tapatalk 2
locoboi187 said:
They'll still be required to sell or replace with w.e stock of E4GT they have left. And I bet there are a bunch of E4GT refurbs in stock to get rid of before they can replace your phone with another phone.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Ahh, but that's the beauty of Boost and other MVNOs - they can shift the ESNs to their pools and dump the stock VERY quickly if they wanted to. And with NV continuing to roll out to major cities - we're supposedly up in November - I wouldn't be surprised.
OTOH perhaps this will motivate my MVNO to get the S3. But have to wait until June anyhow for the renewal discount.
oshinqwe said:
I think it won't happen unless Samsung loses the appeal also
Click to expand...
Click to collapse
The judge who will decide, Lucy Koh, is the one who issued a preliminary injunction that halted sales of the Galaxy Tab 10.1.
rantoca said:
On my case my sisters is on my account and her phone took a accident (photon) ,i call for the replacement phone and they send the same phone but was bad the mic don't function and decide to call again for the replacement and the photon was placed on BO( back order) and the photon of the same equivalent was the Evo 3D .
Click to expand...
Click to collapse
thats not true. the photon equivalent is the epic touch. i went through 2 photons and asked for a different phone. they gave me an epic touch.
It is impossible to say what they will send you. It seems to be either a lateral move (similar range phone) or an upgrade. I have gotten 2 replacements from asurion in the past 2 years. I had an EVO 4g. I dropped it and the screen broke, they replaced it with an EVO 3d. The EVO 3D recently broke in my pocket (I have no idea how, I must have crushed it leaning over something) and they sent me the E4GT. The 3D is a generation newer than the EVO 4g, so that is an upgrade, and the SGS2 E4GT is similar spec'd to the E3D, so that seems lateral. That said, if I could choose any the E4GT seems to be the best of the bunch. My upgrade is in October but I think I will keep this for now!
I would guess they would have to send you another phone with wimax to match the e4gt. Whatever has a matching price on their website.

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