Related
Hi Folks,
I've had my SIMfree Desire for a few days now and since the off I've been having some problems with the 3G data connection.
No matter what app I'm in, though the signal meter shows I have a very strong 3-4 bar 3G connection, after a short initial burst of HSDPA the connection seems to just stall and hangs until I restart the connection. It does this in both my work and home cell zones some 40 miles apart so it doesn't appear to be a problem with the cell zone. Sometimes it'll clear and carry on quite quickly, other times I get bored of waiting.
It drives me nuts in the browser and Market where surfing becomes neigh on impossible. In other apps (Stocks, Friendstream/Facebook, News, Android keyboard, etc.) I can usually come back later and I may or may not be lucky.
Is anyone else experiencing this?
I am on Orange so I'd be grateful if someone who's on Orange with rock solid 3G performance could post/PM me their settings so that I can check mine - though I haven't messed with them.
Could an app be causing this?
Many thanks!
___________
Update: From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!
I have the same issue too with my Orange handset, thought i was in a bad area at the time but maybe not.... hmmmmm.....
I got this issue yesterday as well
I tried to browse the internet via 3G ... and it just stucked ... only the "up arrow" were lighted (traffic up) ... but no traffic down.
The icon went from 3G then H ... then 3G ...
Very frustrating ...
But after about 5 minutes ... I was able to browse internet.
I hate this.
Unlocked, unbranded, htc retail version.
I have an unlocked Desire on Voda and it only loses connection when I *try* to send a picture message.
Could someone else try test this please?
It's happening for me too. Just got this yesterday and on the Vodafone network. This is the perfect phone for me, but with this hanging / drop out 3G issue is really frustrating. Hope HTC fixes this soon or i will be stuck with a lemon
From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
sh500 said:
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
Click to expand...
Click to collapse
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
JTHM said:
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
Click to expand...
Click to collapse
I think you could be on the mark this one, now a few operators are running the handset the issue is becoming apparant not just on T-Mobile devices.
Certainly something that HTC needs to address. T-Mobile, Orange and Voda customers all experiencing the same issue.....hmmmmm
It is definitely a problem for more Desire owners. A bit anoying if you are a hardcore mobile Internet user. And indeed, sending a picture to Facebook is already too much over 3G.
Do you guys also have problems maintaining a connection? for example today my data connection disconnected twice.. The only way to get it connected again is by enabling and disabling airplane mode.
Ive had same problem on my hero but not noticed on my Desire, both are on orange, happens loads on Hero Orange not able to explain must admit i just live with it as like the phones so much.
My problem seems to be fixed. When I started using the phone out of the box my apn setting for Vodafone Australia had been detected. What I did to make it work, was that I deleted the apns and reentered from scratch. My 3g connection seems to be more stable and consistent now.
This happens on mine also, and I've used 3 operators, in UK and Australia. It just hangs the connection, so I just have to switch connection off or go airplane mode, it will then work fine for a while.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
When you have this problem ... Did you see the "3G icon" keep changing to "H" (HSDPA) then "3G" then "H" ?
That was in my situation. It looks the phone cannot maintain its data connection.
When it works, it works and fast, either on "H" or "3G".
Note that I am checking this problem on the same location, at my home And it is covered by "H" (hence sometimes it works).
Could this be a problem on signal stability of the mobile operator/provider?
I am thinking to buy a prepaid from other mobile operator and test it.
PS: I am using T-Mobile NL atm, planning to test Vodafone NL prepaid.
I'ce been browsing the web for about half an hour.Uploading, downloading stuff.
No problems with the connection whatsoever.I live in Antiparos Greece and my provider is Cosmote.
I have a sim free, unlocked, retail HTC Desire running the latest firmware and stock settings.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I've noticed this as well, when it's on 3g I can't actually browse but on g or h then it's fine! I'm on t-mobile.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Not exactly what I want to hear
I have the exact same problem with my HD2 on TMOBILE UK and am getting the Desire tomorrow BECAUSE of this.
I REALLY hope it won't be the same case, in that case it's a common thing.
HD2 AND DESIRE both have this issue.
There is/was a well acknowledged issue with the Nexus One and 3G connection (on T-mobile) - search it on Google.
There's nothing so far (that I've read) that says it is definitely the phone or the network.
I have the same problems.
Please contact the HTC support about this issue, perhaps they will release a fix for it.
Hey guys I've got the GSM version and every now and then my signal bars turn grey, this is with full signal even showing 3g buts its grey and won't call out or load data. I'm not a twit and understand that phones loose signal its just strange it comes back randomly also. Very annoying.
I'm on 4.0.1 Google build anyone else get this issue?
Sent from my Galaxy Nexus using xda premium
grey full bars
i dont have a technical response to this question other than i only notice this during times of transition between either booting up the phone or switching to wifi on or off equally.
The phone usually checks to sync when it has been on standby and you then hit the power button. If you theoretically switch between wifi and 3g/4g during this time it would force a transition which could yield a situation as you describe.
This happens to me too sometimes. What network do you have?
NIK516 said:
Hey guys I've got the GSM version and every now and then my signal bars turn grey, this is with full signal even showing 3g buts its grey and won't call out or load data. I'm not a twit and understand that phones loose signal its just strange it comes back randomly also. Very annoying.
I'm on 4.0.1 Google build anyone else get this issue?
Click to expand...
Click to collapse
You have to find out the true reason why your connection is being interrupted. The bars going grey instead of blue is just reflecting the fact that your connection isn't persistent and you don't have a full sync with Google.
Blue bars = connection to Google servers
Grey bars = no Google servers
NIK516 said:
Hey guys I've got the GSM version and every now and then my signal bars turn grey, this is with full signal even showing 3g buts its grey and won't call out or load data. I'm not a twit and understand that phones loose signal its just strange it comes back randomly also. Very annoying.
I'm on 4.0.1 Google build anyone else get this issue?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
When you open the browser does it say that there is no network coverage and you have to turn off the airplane mode?
I was having the same issue with 4.0.1, I was getting disconnect from the mobile network almost every 2-3 hours and the only way to get online again was to do a reset. But now with 4.0.2 everything seems to work fine.
My carrier (Simyo in Spain) is a "virtual operator" (MVNO), so I'm thinking that the issue was somehow related with the “data was disconnected due to roaming” bug in 4.0.1.
Been having same issues on Wifi and 3g, causes huge issues with push gmail
Edit: I removed dns changer from my phone, and seems to be helping
Sent from my Galaxy Nexus using XDA App
menek said:
I was having the same issue with 4.0.1, I was getting disconnect from the mobile network almost every 2-3 hours and the only way to get online again was to do a reset. But now with 4.0.2 everything seems to work fine.
My carrier (Simyo in Spain) is a "virtual operator" (MVNO), so I'm thinking that the issue was somehow related with the “data was disconnected due to roaming” bug in 4.0.1.
Click to expand...
Click to collapse
Thanks Menek, I am still on 4.0.1. Hopefully soon I will get an OTA update.
Hello,
This thread kind of died down but it is very important. Here is the issue logged by other users with Google. http://code.google.com/p/android/issues/detail?id=22503
Has anybody managed to find a fix?
I called Samsung yesterday and they advised me to return the phone. I don't feel like being without a phone for 2 weeks. Besides it is sort of proven that it is a Rom issue (am I correct?). What do you say guys, shall i send it to Samsung or wait for an update from Google? The problem doesn't happen very often, every once in a while. I suppose this is why the battery runs out pretty quickly as it tries to connect to a network too often. And when it doesn't establish connection it goes to Airplane mode.
Any more comments on this issue?
went to use google wallet at the same petco that I have used several times before, but this time no blue bars just four gray bars and google wallet no worky?
running stock as can be
Grey bars mean your phone isn't connected to the google servers. A quick fix is to open the google talk app and it should re-connect.
I get greyed out bars (actually their greyed out as I typed this) with no lines in the signal either to represent bar numbers.
And yea..I don't use Google Wallet, stock phone, on Verizon.
Phone blows balls for getting and keeping a signal, first time on Verizon service and I HOPE to god this isn't how their service really is because after all the fame their the best this phone is leading me to believe otherwise.
Grey bars are not the cause of the problem, they're the reaction to your signal not being proper and sync not being up to date.
martonikaj said:
Grey bars are not the cause of the problem, they're the reaction to your signal not being proper and sync not being up to date.
Click to expand...
Click to collapse
Proper? What does that mean in English? Starting to wonder if my phone is defective or its this software in the radio or possibly even hardware.
ztmike said:
Proper? What the hell does that mean in English? Starting to wonder if my phone is defective or its this ****ty ass software in the radio or possibly even hardware.
Click to expand...
Click to collapse
http://dictionary.reference.com/browse/proper
If your connection is dropping then it surely isn't going to keep synced to Google properly.... and then Google Wallet isn't going to work.
I dunno what your particular problem is, or whats wrong on your device. I'm just explaining that the grey bars are just a result of your phone not being connected continuously, not the problem that is creating your disconnection.
martonikaj said:
http://dictionary.reference.com/browse/proper
If your connection is dropping then it surely isn't going to keep synced to Google properly.... and then Google Wallet isn't going to work.
I dunno what your particular problem is, or whats wrong on your device. I'm just explaining that the grey bars are just a result of your phone not being connected continuously, not the problem that is creating your disconnection.
Click to expand...
Click to collapse
A link to the definition of proper..hm okay not a dumbass, I know what the meaning of the word is..what I asked for was what you were getting at and the problem.
All you had to say was their greyed out because the phone is not keeping a signal, but if that's the case do I have a signal when its greyed out, or just that the phone is not keeping a signal? I said I called my voicemail and got through but was a bit choppy. Not sure what I'm getting for data, nothing is displayed for that.
ztmike said:
Proper? What the hell does that mean in English? Starting to wonder if my phone is defective or its this ****ty ass software in the radio or possibly even hardware.
Click to expand...
Click to collapse
Do you always cuss at people who take time out of their day to help others?
Thread moved to Q&A.
logging into google talk did not change anything other than not being able to use google talk as well, for purposes of discussion, the location I was at had 4 blue bars, prior to moving and staying at 4 gray bars.
and today at the market
had gray wifi, how is that possible?
I thought gray == dormant data connection?
Does anyone have gray bars only on 3G? I've had gray bars with no 3G symbol all day yesterday. Tried the google talk thing, doesnt work. Browser wont work either.
I thought it was a Verizon network outage but 4G works just fine (blue bars)
understand why 3g/4g does not connect
but why would you have gray wifi?
tommyz2kool said:
Does anyone have gray bars only on 3G? I've had gray bars with no 3G symbol all day yesterday. Tried the google talk thing, doesnt work. Browser wont work either.
I thought it was a Verizon network outage but 4G works just fine (blue bars)
Click to expand...
Click to collapse
Get a new sim. It should fix it.
ceber said:
had gray wifi, how is that possible?
Click to expand...
Click to collapse
Easy. Google's servers are down but your wifi or cell connection is still working. So therefore gray bars due to no google but data still up. Happens once in a while.
Green = google server connected
Gray = no google server, but doesnt mean the whole web is down
Gray bars means no connection to Google's servers.
Hi
I have searched as best I can for a solution to this and cant find one ... so I figured I would share the issue here in the hope someone else has experienced something similar.
I have the Defy+ that was bought prepaid on Telstra. I used the phone for a few weeks in its standard "out of the box" configuration but experienced problems with corporate email via the motoblur service. (If I sent an email from my works email address, and lost signal part way through it being sent, the email would get stuck in my outbox and all recipients would continue to receive the message every few minutes until I removed the corporate email account and started over).
Anyway ... I have always been a HTC Desire user and used the brilliant MIUI_Au rom, so I decided to install a MIUI rom on my Defy+
All went well with the only downside being the 82% battery problem due to the ROM being meant for a Defy rather than a Defy+
The problem I have now discovered though is really strange. I work remotely and we get very little mobile signal. Due to this, the company invested in Telstra SatCOW units to give mobile coverage to the Camps where we live/work. Now the Satelite dishes are installed, I get no signal whatsoever. I have travelled around various sites, and as soon as I am in an area that uses satelite Telstra instead of terestrial Telstra I completely lose signal. To add to the confusion, every now and then I get a full signal with the satelite for a few hours, but as soon as I move out of the range of the satelite and then come back into range I am back to having no signal whatsever.
I have installed the Baseband selector and ensured it is on the correct setting 850/2100 for Telstra Australia.
Does this sound familiar to anyone?
Sorry if I'm stepping on another post here - but any help would be appreciated....
I have a Tmob M8. I've had Background Data set on restricted on a number of apps for several months with no problem. Specifically, Play Store and a few others. Recently, I've started getting error messages when trying to launch Play Store saying that Background Data needs to be enabled. This is even when I'm on both strong network and wifi signals (and also set on network preferred). All of this is intermittent and if I re-enable background data it might - or it might not - connect. Until I reboot.
Also, (and this has nothing to do with background data restriction) when I'm in an area with strong network coverage, if I try to launch a web browser, it will often pop up with a bunch of ISP icons ( ATT, Comcast, etc.) saying that I need a wifi connection. This is outside with no neaby wifi and a strong network signal. And - my wife is standing right next to me with the same phone and none of these issues.
Phone is not rooted and no weird apps.
No problems with voice or text
Did a hard reset. Spent Waaay too many hours on the phone with Tmob. Got a new sim card.
Tmob agreed to send me a replacement but it's on like a twelve day back order.
Anyone have any ideas on what's going on with this phone? - Thanks
Anyone? Please?
HD Case said:
Sorry if I'm stepping on another post here - but any help would be appreciated....
I have a Tmob M8. I've had Background Data set on restricted on a number of apps for several months with no problem. Specifically, Play Store and a few others. Recently, I've started getting error messages when trying to launch Play Store saying that Background Data needs to be enabled. This is even when I'm on both strong network and wifi signals (and also set on network preferred). All of this is intermittent and if I re-enable background data it might - or it might not - connect. Until I reboot.
Also, (and this has nothing to do with background data restriction) when I'm in an area with strong network coverage, if I try to launch a web browser, it will often pop up with a bunch of ISP icons ( ATT, Comcast, etc.) saying that I need a wifi connection. This is outside with no neaby wifi and a strong network signal. And - my wife is standing right next to me with the same phone and none of these issues.
Phone is not rooted and no weird apps.
No problems with voice or text
Did a hard reset. Spent Waaay too many hours on the phone with Tmob. Got a new sim card.
Tmob agreed to send me a replacement but it's on like a twelve day back order.
Anyone have any ideas on what's going on with this phone? - Thanks
Click to expand...
Click to collapse