Tips on buying a used Epic from craigslist? - Epic 4G Q&A, Help & Troubleshooting

I think I'm going to buy one soon but have no experience with the Epic. What should I look for before handing over my money? It seems any Epic is rootable at this point so that shouldn't be a concern right?
Sent from my PG86100 using XDA Premium App

yep. they made it easy for us. we have used essintialy the same exploit from eclair all the way up to the gingerbread leak.

austin420 said:
yep. they made it easy for us. we have used essintialy the same exploit from eclair all the way up to the gingerbread leak.
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You need to meet the seller in a Sprint store to make sure the ESN is clear it it won't work on sprint.

Thank you, how about things to look for when I'm physically inspecting the hardware?
Sent from my PG86100 using XDA Premium App

Just make sure all the keys on the keyboard click when you press them and the keyboard slides in and out while staying in place after sliding.
Sent from my Epic 4G via Tapatalk

You should try ebay better. Because wiith paypal you always have a chance of getting your money back with the right proof that the item wasnt as described or working.

shawayne21 said:
You should try ebay better. Because wiith paypal you always have a chance of getting your money back with the right proof that the item wasnt as described or working.
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Plus it's much less likely you end up murdered.

Offer to use paypal on craiglist...Best of both worlds!

Thanks guys, I was murdered after I forked over the $180. Too bad for me.
Sent from my PG86100 using XDA Premium App

Flash it to boost or virgin.. that's what I'm gonna do with mine.. I heardit doesn't matter if you have a bad esn if your switching carriers.
Sent from my SPH-D700 using XDA Premium App

Been trying to sell my BNIB Epic and interestingly enough, not a single person asked if the ESN was clear. I was however asker where I "stay at" as if Google doesn't have any data on Chicago suburbs. Make sure you can activate the phone or do it alongside the seller, otherwise you're just stimulating he economy!

2 things to keep in mind:
1> Make sure the ESN is clear (This has been mentioned)
2> Check out the glass. I got my Epic off of Ebay, and the glass had been replaced, and it wasn't with gorilla glass. It scratched up quite a bit. Luckily, my phone got bricked (I have NO idea how THAT happened ) and Sprint replaced it for $35 with a refurb that had the better glass.
Actually one more thing: If you go with Ebay, I'd suggest finding one of the sellers with thousands and thousands of positive reviews. That's a pretty good indicator that they're somewhat legit. (Not 100%, but not the worst way to try to protect yourself)

i say to meet at starbucks or mcdonalds and just call sprint to swap phones.
i have done it like 14 times now.

Related

Galaxy s2 t989d screen cracked

Can anyone tell me where can I buy a kit for my samsung galaxy s 2 t989d?
My son dropped the phone and display cracked and now its all black
Sent from my Galaxy Nexus using xda premium
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
or you could send to Samsung directly for official repair and 90 day warranty for $160 (including shipping)
Sent from my SGH-T989 using Tapatalk
Check warranty before anything
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
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I actually work for Samsung and set up warranty repairs for phones the phone is OOW by condition. there will be a charge to fix, which is right about $160 to repair. but it creates a 90 day warranty on the device.
you can call
1-888-987-HELP (4357)
or 1-800-SAMSUNG
located on Samsung website
Sent from my SGH-T989 using Tapatalk
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
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You breaking the screen is not covered under warranty.
Thanks for the info...I called samsung they gave me a number in Montreal Quebec...
They said phone not under warranty...
Called the other number they gave but they will not sell me the part and to repair will cost $275.00 plus tax
Sent from my Galaxy Nexus using xda premium
Who's your carrier and did you buy insurance ? For 7 bucks a month T-mo will replace no matter what or how something happens to your phone, including loss, (or kids). Last I checked $130.00 deductible, but for a 500.00 phone I'd say worth it. Just be sure they don't try to palm off a refurbished phone to you.
camalus said:
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
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LOL, my kids are the same way with my phones and tablet, but I let them play on carpet and in the car ONLY! If there's a chance, they already know the answer.
I'm in the same boat with a cracked screen, does anyone know if there is a resin of some kind. Also I just had this phone swaped out by tmobile and I might be able to play a warranty card. This would be a really good bussiness if someone could come up with a crack screen resin . I have serched and only found one you tube video, but they are not selling a product.
My carrier is Telus..But when I purchased the phone I didn't need insurance cause it was for me.
Then comes the new Samsung galaxy nexus so I got it and gave my son my s2x...1 week later he.drops it
I'm waiting for a few friends I have in China to see what they can do
Sent from my Galaxy Nexus using xda premium
I just recently cracked my screen on my phone and I had it replaced. I had hd2 before that and I dropped on the ground and I had it replaced. T-mobile works with Asurion. I'm sure Asurion will ask you for the deductable which is about 130 dollars so go ahead and give them a call. They send you another phone by next business day. Make sure you explicitly request a new phone. 866-268-7221. This is Asurions number for tmobile clients.
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
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Pics or it's not true
Also how did you go about the repair, please do tell !
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
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Do you remember where you got the part? I am having a hell of a time finding one. I am looking for the lcd and a screen replacement for a decent price. The only one I found was $130 on ebay.
They go for about $65 used, grade B-C. New ones are $100+-, MAKE SURE U ORDER THE RIGHT ONE! These phones can be completely taken apart and reassembled in less than a half hour. Any questions, hit me up.
Sent from my SGH-T989 using xda app-developers app
---------- Post added at 11:10 PM ---------- Previous post was at 11:00 PM ----------
Yeah, u can buy NEW, but as soon as u turn it on....ITS NOT NEW ANYMORE! A "fully working" used one is just as good, believe me, I fix about 6-8 phones a week for fun and also so my friends dont take their phones in to get fixed just to get taken for hundreds and hundreds of dollars when IT DOESN'T REALLY COST THAT MUCH TO FIX PHONES.
Sent from my SGH-T989 using xda app-developers app
Used display
Some S2 used displays have a dead pixels or gray lines. Which is getting worse with the time. Mine looks like "zebra" especially in the cold weather. So better to invest in a new one. Ebay has it for about $100 now.
Just FYI.
A new screen is roughly $90-100 on Flebay. I won't be fixing the t989 I found in my Pile 'O Junk, as it still works fine. Could probably buy a whole new one for that price.
However, the LG E970 with the broken glass and digitizer is going to get a new display... for only $75.
I got 2 t989's with serial numbers about 200 apart, both had cracked screens, I bought a new screen for (at the time) $145, then id swap motherboards once in a while for kicks, then my buddy wanted to buy one so I put one together all complete, damn near brand new condition, and noticed when people called they couldnt hear us (him), like as if the mute was on. Also, I shot some video with the camera and was saying TEST TEST 123 and played it back and couldn't hear anything. Any suggestions?
Sent from my SGH-T989 using xda app-developers app

Refurbed T989s... Any good?

Few coworkers of mine have T-mobile and are looking for a Samsung device for VPN support. Due to being in contract they're looking to get a good phone without breaking the bank. So that leads to the T-Mobile site selling refurbed T989s for $30.
Any refurbed owners want to offer any feedback? I think their greatest concern is the 90 day warranty - but from what I know on the E4GT it's extremely likely that if it breaks you'll notice it before then. They're not looking to root it or do anything special either, in case that's a factor.
TIA and I did search by XDA forum search on General & Q/A before posting - so hopefully that will avoid the flaming.
P.S. Hope you guys get the OTA today and that it has the eMMC fix in there as it is rumored to!
No one has a refurbed GS2 from T-mobile? Find that hard to believe....
TIA
Sent from my SPH-D710 using XDA
Bump
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garwynn said:
Bump
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After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
Lets get serious, a refurbished phone upgrade or value plan?
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iwasblown said:
Lets get serious, a refurbished phone upgrade or value plan?
Sent from my SGH-T989 using xda premium
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Person was quoted 100 for new blaze or 30 for GS2 refurbed as a few of their upgrade options. Value plan, they mainly need for vpn support, good browser and terminal emulator.
My thought was get the GS2 for that price... But only if the refurb isn't junk.
Sent from my SPH-D710 using XDA
As for link, just go to T-Mobile's site and look at current phone list. Was there as web only special.
Sent from my SPH-D710 using XDA
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
jfarhat said:
From my experience with warranty exchange, the refurb phones are as good as new. I have never had an issue with a refurb phone and would not worry about it. But for $30 that sounds really cheap for a GS2, even if it is refurbed. Do you have to sign a contract with them or something? The price just sound too good to be true for a straight out purchase NO CONTRACT involved.
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2 yr contract reqd according to site. Maybe they're just trying to move old stock?
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sphogat said:
I have a refurbished T989
I had a new one but it stopped working properly, it began to act as if the desk dock or sometimes the car dock was attached to it. Became very annoying. Tmobile sent me a refurbished one, though I wasn't too happy about it. The packaging was identical to a new one. I was even allowed to keep the extra battery & back cover. They asked to send the old one back, and this was earlier this year. Everything seems ok so far "knock on wood"
The one thing I'd like to say is, I used to work at Best Buy Mobile. We'd sell insurance policies where people would pick up refurbished phones if they broke theirs, and honestly, those were garbage. Too many would come back with problems again...not good.
So you know, it's a risk
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That's why I wanted to get some opinions before deciding to suggest or not. My thinking is that there isn't much in the GS2 that easily breaks, so if they go for it then watch it carefully...
Sent from my SPH-D710 using XDA
floor, wnmenir
garwynn said:
2 yr contract reqd according to site. Maybe they're just trying to move old stock?
Sent from my SPH-D710 using XDA
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Sure are, they're making room for the GSIII!
So... New GS Blaze or GS2 refurb in your opinion?
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VoiD_Dweller said:
After sending mine back once for a random hardware issue, as always, tmobile sends me a refurb in pristine condition, but clearly its not brand new straight out of the box. I've had 0 problems with it and as with any other refurb'd products i've purchased always work just as good as new.
When I had HTC's Glacier / Mytouch 4g I went through 4 sendbacks from various stupid things I had done to it, all returns got refurbished back, which all worked fine (until I broke them myself)
I'd go for it. Whats the worst that can happen, you lose 30 bucks? Where is this link to the 30 dollar refurb?
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Same here, I hardbricked my phone a couple months ago and I'm sure the replacement I received was a refurb. I haven't had any issues with it so far.
Sent from my SGH-T989 using XDA
garwynn said:
Bump
Sent from my SPH-D710 using XDA
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I have a refurb right now. Looks brand new. Send as a handset exchange from my amaze cuz they had none to send me. Youd never get a refurb with any damage or scratches from T-Mobile. I also have the premium handset protection so its always warrentied. Dont see the need to pay extra when I always can get other ones if there is problems.
Also for the person who said Blaze or SG 2, comeon now, thats an obv answer
I have a Epic Touch I am selling!!!
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
G1ForFun said:
If you get a refurb, you can count on it being the Made in Korea version produced pre December, 2011. All of those devices are known to exhibit mediocre screens when compared to the post December 2011 versions that are Made in China.
When I say mediocre screens, I am referring to the lines, blobs and poorly calibrated color. Though for $30, it is a good deal.
Sent from my SGH-T989 using xda premium
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How can you tell which one you have? Mine is a refurb I got last week and seems perfectly fine

Buyers beware

I have always owned and loved android devices since the g1. I always got carrier branded devices and switch every so often. I thought it would make sense to grab a gsm nexus so I started researching, and boy did I research. I thought that the price of a gnex from google is not bad and i had enought money to get one, but for whatever reason i figured i'd check ebay, but they sell for the same or more used. so I checked craigslist- on payday i saw what looked like a great deal... new gnex with extra battery 300, so i contacted the dude and met up about 40 minutes drive. the phone was in new condition there was the extra battery and vanilla ics, tried it made a call so i took it. while driving away i started playing with it.. i went to the camera app, got a message stating to insert sd card, i was like wth a gnex with an sd card. then i got a call the there was a flashing led at the bottom. i got home and examined it well, turns out its a fake ( my fingernail can operate the capacitve sereen) it looks so damn real... now im screwed out of 300 bux. I was so upset i went to google and got a new one, so I should have it soon... learnt my lesson well.- i really didnt think that fake phones existed and damn they did a great job... i think ill just give it to my son- he will by happy to have it
Pics or it didn't happen LOL. Can we see it? Wanna see how good of a "job" they did.
Sent From My Toro+ via Tapatalk
^^ this. and you never bothered playing around with one in a Verizon store or Sprint store before you did this? dude...live and learn i guess.
nevr thought to play around with one, i was just going off youtube, but seriously its a DAMN good job will add SLR pics tomorro
You didn't notice the feel of a resistive screen? It is distinctly different from a
Capacitive screen. Also always check the about phone, storage, EVERYTHING. I hope you learned your lesson, sucks for you :3
PS fingernails can't operate capacitive screens
Sent from my Galaxy Nexus using Tapatalk 2
I would love to see this too. I mean, it sucks, but it's also a fantastic lesson to everyone out there. Don't buy things used carelessly. Ever.
I want to see this as well, I tend to avoid Craig's list nowadays. After I nearly got into a fist fight with a man after deciding not to purchase his phone which he would not let me hold nor turn on...
Sent from my Galaxy Nexus using xda premium
msavic6 said:
I want to see this as well, I tend to avoid Craig's list nowadays. After I nearly got into a fist fight with a man after deciding not to purchase his phone which he would not let me hold nor turn on...
Sent from my Galaxy Nexus using xda premium
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HAHAHAHA
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I gotta see this fake. Sorry for your luck
Sent from my Sensation using xda app-developers app
I knew someone who bought a phone shop display fake phone as the seller told him it wouldn't turn on as the battery was flat. DOH!
Sent from my Galaxy Nexus using xda app-developers app
subscribing. wanna see how good the imitations are now.
i just tried looking them up to find one i cant seem to find a fake one anywhere, but i did find some really good fake phones however and by good i mean they look really close to the original.
I did a search I think this is a fake http://www.aliexpress.com/product-f...citive-screen-WIFI-5-0MP-GPS-wholesalers.html
nexusguy74 said:
I did a search I think this is a fake http://www.aliexpress.com/product-f...citive-screen-WIFI-5-0MP-GPS-wholesalers.html
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Yeah that's a fake. The site even looks like amazon, with the way it's laid out and even some of the graphics.
This is why I like buying things eBay over CraigsList. eBay has gone to great lengths to protect buyers. With that being said it is such a pain any more to sell things on eBay (major hassle listing/shipping items, excessive fees, picky buyers) which is why I usually won't sell things on eBay any more.
In your case though you got a fake phone, which may have been hard to tell when you bought it but hypothetically if it were a Verizon phone for example it could have been completely real but may have been stolen and had a bad ESN. Even then though I believe you can check with the carrier to see if the ESN is clean. I guess what it boils down to is you just have to be very cautious whenever buying something from an 'un-trusted' source.
On a side note, I just received my Verizon Nexus that I bought on eBay for $240. This thing was listed at 'Used' but it is seriously in like new condition, not a scratch or scuff on it (and it came with a nice case). I am absolutely loving the phone so far. Only thing I don't like is that I didn't upgrade to it sooner.
spencer88 said:
Yeah that's a fake. The site even looks like amazon, with the way it's laid out and even some of the graphics.
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There is a video on YouTube with the creators of this knockoff... pretty interesting
Sent from my Galaxy Nexus using xda app-developers app
msavic6 said:
I want to see this as well, I tend to avoid Craig's list nowadays. After I nearly got into a fist fight with a man after deciding not to purchase his phone which he would not let me hold nor turn on...
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
:laugh: Kick his ass Seabass!
I'm staying away from eBay and craigslist from now on, just for certain things I guess- i got a sweet shih tzu puppy for 300 bux on CL so I guess in the end it all evens out. I'll just get a simple mobile sim and give it to my kid, so its not a total loss, he will be happy with it. I'm just amazed of what a good job they did with it. and the fingernail test is how I narrowed it down - compared it to my girl's SG2. Im getting withdrawals waiting for the real phone to ship from google.
sna66 said:
I'm staying away from eBay and craigslist from now on, just for certain things I guess- i got a sweet shih tzu puppy for 300 bux on CL so I guess in the end it all evens out. I'll just get a simple mobile sim and give it to my kid, so its not a total loss, he will be happy with it. I'm just amazed of what a good job they did with it. and the fingernail test is how I narrowed it down - compared it to my girl's SG2. Im getting withdrawals waiting for the real phone to ship from google.
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Pictures! Please!? I'm dying to see the fake. :silly: :cyclops:
I wouldn't say he was careless. How many people have reported purchasing a FAKE Galaxy Nexus. I personally didn't even know they existed. I'm sure this could happen more than we like to think. Know we know to be even more careful.
Sent from my EVO using xda premium

Learned a hard lesson

Thought my NFC chip failed on me, cm10/codename/stock rooted all wouldn't let me use NFC. Took my phone to Sprint local store, dropped it off and 2 hours later was told I need to go TEP route and was provided a tiny business card to contact asurion.
Called sprint later the same night, dude didn't even know what NFC was. Transferred me to a tech that night never answered.
Through xda, a member advised the NFC chip is in the battery. I switched my battery back to stock, and shocker, NFC was again fully functional. Really Sprint? Do you not know your product well enough to know this?
Sent from my SPH-L710 using xda app-developers app
Thats pretty sad on sprints part.
Well also pretty sad you didn't see it on the battery.
Sent from my SPH-L710 using xda app-developers app
And they wonder why their reps have reputation of being extremely incompetent.
The nfc chip is not in the battery. That would imply that every phone is capable of nfc with the correct battery. The nfc chip is in the phone, however, in order for it to work, it needs the antenna which is rather too large to put in the phone, takes up too much surface space. Thus, they use the battery as the location for this nfc antenna.
Sent from my SPH-L710 using xda app-developers app
There are a lot of "techs" who know absolutely nothing about how the phones actually work. They were just taught how to repair them by the book and don't actually think outside of the box.
THEY SELL THE PHONE AND DON'T KNOW WHAT NFC IS?! WHAT A JOKE. Why do they hire these incompetent tech support people that know nothing of phones?
Sunsparc said:
There are a lot of "techs" who know absolutely nothing about how the phones actually work. They were just taught how to repair them by the book and don't actually think outside of the box.
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yet those of us that actually know about this kinda stuff can't seem to get hired? Well I speak for myself anyway....
Sent from my ASUS Transformer Pad TF300T
This wouldnt even be an asurion claim in the first place....did the phone have obvious signs of physical damage?
Where you at a corp store or authorized retailer?
My techs are frigging awesome....but there are limitations to what they are allowed to do, and only as good as the training they receive.
donovanx3 said:
THEY SELL THE PHONE AND DON'T KNOW WHAT NFC IS?! WHAT A JOKE. Why do they hire these incompetent tech support people that know nothing of phones?
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Techs do not sell phones...or anything for that matter. They make repairs.
More and more its my belief that carriers are going the route of phone swaps though...and sending the phones somewhere in bulk to be refurbed. In the long run I could see how that would be cheaper.
Hearing NFC is still in the battery is news to me as well. I was of the understanding that after the skyrocket samsung moved everything to the back cover...go figure.
And I spend hours with this stuff lol
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00mred00 said:
This wouldnt even be an asurion claim in the first place....did the phone have obvious signs of physical damage?
Where you at a corp store or authorized retailer?
My techs are frigging awesome....but there are limitations to what they are allowed to do, and only as good as the training they receive.
Techs do not sell phones...or anything for that matter. They make repairs.
More and more its my belief that carriers are going the route of phone swaps though...and sending the phones somewhere in bulk to be refurbed. In the long run I could see how that would be cheaper.
Hearing NFC is still in the battery is news to me as well. I was of the understanding that after the skyrocket samsung moved everything to the back cover...go figure.
And I spend hours with this stuff lol
Sent from my SPH-L710 using xda app-developers app
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Nope, only had it one week and is in perfect condition. And it was a corporate store, i dont go to retailers. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to.
The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
Sent from my SPH-L710 using xda app-developers app
dante32278 said:
Nope, only had it one week and is in perfect condition. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to. The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
Sent from my SPH-L710 using xda app-developers app
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Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
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dante32278 said:
Nope, only had it one week and is in perfect condition. And it was a corporate store, i dont go to retailers. I checked the stock battery and it does say near field communication enabled on it. So again, battery may not be where the chip resides but it does enable the feature if the battery allows it to.
The tech was one thing, all he did was wipe my phone and then reboot it. Worse was the phone rep that didn't even know what NFC was until I described it (he was still wary about it through the call saying 'try that option again, not even knowing how I was trying it out).
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Its Sprint employees like that that make the good ones have a bad name. I have been a Sprint employee (Store manager @ Preferred Retailer ASC) for over 3 years. I have watched other locations in my region fall by the wayside and have been nearly shocked in every way imaginable from some of the "help" or "suggestions" i have heard. I can say from an employee whos store location has managed a 90% CSAT average for over two years that not all are as "smart" as the one you encountered. I am sure you are aware of that but it truly upsets me to hear of some wannabe, fake technician simply trying to pass the buck with the "good ol' hard reset will fix ANYTHING" option......k done with my rant....thanks for listening.
00mred00 said:
Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
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Click to collapse
I did both, during the day at work I brought my phone into a retail store and left it there for 2 hours. Later that night, I called in and received the "huh" service. To sprints credit, they were very helpful an my epic touch phone issues. But I was also shocked that the guy at the store suggested asurion instead of ordering me a new phone, seeing as mine was only a week old with no damage signs.
Sent from my SPH-L710 using xda app-developers app
00mred00 said:
Ohhhhhh ok you CALLED tech support...my bad. I thought you took the phone in to a repair center. Sounds lume you did both? I know there isnt much out yet on the S3..pretty sure tear down info isnt even out there yet.
It still throws me off that someone would tell you to use insurance in a store. Within 14 days they typically swap out the phone with a new one. After 14 days they should have just ordered a new one.
1. From what I have heard call center stuff is farmed out. I hate that.
2. Seems kind of silly to me to expect resolution to a hardware issue over a phone call (just in general, not directed at you)
And yeah after reading a few articles It sucks to find that since my galaxy note on att I have been misinformed...the chip itself still resides in the battery and the antenna is on the back cover I guess
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
So, does that mean we are forced to buy actual Samsung batteries for our phones if we want to use NFC?
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Dalmus said:
So, does that mean we are forced to buy actual Samsung batteries for our phones if we want to use NFC?
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Click to collapse
No, just check that they are NFC enabled. I returned the one I was using and ordered a new 3rd party that will work.
Sent from my Nexus 7 using xda app-developers app
peanut1596 said:
yet those of us that actually know about this kinda stuff can't seem to get hired? Well I speak for myself anyway....
Sent from my ASUS Transformer Pad TF300T
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I feel like those of us who are good enough with cell phones probably make some stores feel like we are overqualified. Better to pretend we are herp durp until after we are hired as sales reps
Sent from my SPH-L710 using Tapatalk 2
More loveliness for this topic.
So I ordered a replacement phone as sprint suggested the night I posted this. After I found how to fix the issue, I called sprint and a rep told me "just send the new phone back and you will be ok, they will accept the phone and you wont be charged."
Received phone, returned it in the postage paid envelope.
Last friday (2 days ago), I dropped the same original phone and the screen shattered. I placed a claim with asurion and was advised due to having 3 claims in a year they are cutting me off (dropped my, epic touch aniut 2 months before getting this one). Now asurion has 300 from me, I am getting my replacement tomorrow, but they do not want to invalidate my prior claim. The guy on the phone said they have to honor all claims and sent me to a sups voicemail. I call sprint and tell them this was a result of bad advice from their store and call center and am advised to call Asurion again. Wow. Wtf.
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Funny thing was I also reverted back to stock for the rep before I gave the phone (stock rooted). Regardless, if our a tech and should know about your phones, wouldn't step one be check the battery to see if it says NFC enabled? I could see if you can't get it to work after that, but...you're a tech. Doesn't help that the guy I talked to on the phone didn't even know what NFC was.
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Probly true....and I know a thing or two about fixing things....but before u just use easy out to call insurance wouldn't a better customer service aspect be "i don't know, check around as I am not familiar with the issue" or "i called Samsung and the said..." as opposed to "dunno, get a new phone"?
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Lost epic touch in Beaverton Oregon

Figured this might be a long shot but lost my phone at a target in Beaverton Oregon. Any xda members out there in that area that might of found it?
Epic touch 4g extended battery with case all black rocking the Blue Kuben Rom.
griffen97023 said:
Figured this might be a long shot but lost my phone at a target in Beaverton Oregon. Any xda members out there in that area that might of found it?
Epic touch 4g extended battery with case all black rocking the Blue Kuben Rom.
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That sucks man! But there are a few Targets in the Beaverton area. Was it the one off Farmington down the way from Fred Meyer?
Did you check with customer service? Where in the Target do you last remember having it?
edufur said:
That sucks man! But there are a few Targets in the Beaverton area. Was it the one off Farmington down the way from Fred Meyer?
Did you check with customer service? Where in the Target do you last remember having it?
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Click to collapse
cs said no one turned it in, turned on family locator from sprint no luck, Target on Beaverton Hillside by 217, Tried plan b off market no luck, lost it Sunday night
Have you checked craigslist?
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---------- Post added at 09:01 PM ---------- Previous post was at 08:56 PM ----------
Though it has probably been sold by now. Report it stolen to sprint so that it can't be activated. Then check craigslist. A lot of people sell stolen stuff of there. If you find it, call the police and tell them you will pretend to buy it and they should ambush the guy
Sent from my SPH-D710 using xda premium
I found it but ended up turning it in for in store credit towards a new phone, sorry mate. I'm just kidding. I've never heard of Beaverton, OR. I had enough with Methford (Medford), OR.
That's really funny. I'm in Texas and I have the epic 4g touch with Kuan romantic and extended battery which I'm actually selling
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Censura_Umbra said:
Have you checked craigslist?
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---------- Post added at 09:01 PM ---------- Previous post was at 08:56 PM ----------
Though it has probably been sold by now. Report it stolen to sprint so that it can't be activated. Then check craigslist. A lot of people sell stolen stuff of there. If you find it, call the police and tell them you will pretend to buy it and they should ambush the guy
Sent from my SPH-D710 using xda premium
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Click to collapse
reported it stolen the next day, been checking Craigslist every day, checked out locale pawn shops as well however they do not deal with sprint phones they say because its to hard for them not to get ripped off. I believe it is gone forever.
You try installing plan B from the market
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HAHAAAA thx for the free phone bro!
Bummer man. If I hear of a cheap phone down here in methford I'll post it. On a non related note, I love this phone. Dropped mine in a toilet last night...didn't even turn it off or anything and its working perfectly lol. I got lucky.
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Wait why can't Sprint locater work? Call customer service if you haven't already done so and ask them to do that for you. It should work man.
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t4d73 said:
Wait why can't Sprint locater work? Call customer service if you haven't already done so and ask them to do that for you. It should work man.
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Click to collapse
If the phone is turned off, there is no way to find it. Either its been sold and flashed to something else or the battery is dead or pulled.
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Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
bluedevils2003 said:
Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
Click to expand...
Click to collapse
Or you could not be an a** hole and return it and possibly get a reward. I have had my phone stolen in a robbery and I have lost my phones before. Obviously you have never lost a phone because you seem to not know what it's like to lose such a valuable and important thing.When I got robbed, I felt so violated that they had my phone. I have had one person return my phone to me and gave them $100 for it and thanked them a million times. You are the reason people have to take such crazy measures for protecting their sh*t.
bluedevils2003 said:
Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
Click to expand...
Click to collapse
people wont admit it but this is probably what the majority of us would do, myself included
Umm when I play professional trumpet and my trumpet costs 4500 my s3 and s2 is with me me as well lookin at about 5000 5500 total I have one me during rehearsals or gigs and ive never lost anything 1.im super anal with everything I own even cheap stuff for example my trumpet say I go into burger king I wont leave it in the car I take It in with me I always have my stuff near by where I have a eye on it but as far as being a a hole ive returned plenty of things ive found , cash , ring , a kids backpack and theres plenty of other things ive returned and personally seen get tossed after two weeks to a month of a store holding it so why let a store toss it when I can make a fast dollar on it
Im mean at least its still being used
Sent from my Samsung Galaxy s3
It isn't hard (especially for us) to get into a phone and find out the owner's address and contact info. If I was cold hearted I would have done the same thing as previously stated. Although I would much rather give it back. Unless its an iPhone. Then I'll sell it, buy a nexus, and return THAT to them.
Also, if you have sprint insurance you just pay $100 and you get another one.
Still curiously how you lost a phone in target. Did you set it down on a shelf or something??
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bluedevils2003 said:
Umm when I play professional trumpet and my trumpet costs 4500 my s3 and s2 is with me me as well lookin at about 5000 5500 total I have one me during rehearsals or gigs and ive never lost anything 1.im super anal with everything I own even cheap stuff for example my trumpet say I go into burger king I wont leave it in the car I take It in with me I always have my stuff near by where I have a eye on it but as far as being a a hole ive returned plenty of things ive found , cash , ring , a kids backpack and theres plenty of other things ive returned and personally seen get tossed after two weeks to a month of a store holding it so why let a store toss it when I can make a fast dollar on it
Im mean at least its still being used
Sent from my Samsung Galaxy s3
Click to expand...
Click to collapse
What kinda of lame excuse is that? Who would "toss" their phone after losing it and then having it returned? Especially if it was a S2? A phone is a very personal item for most ppl. Contains photos, contacts, text msgs, etc... At very least, losing a phone is a huge inconvenience. For most people, it's a sickly feeling know someone else has your personal details in their hands.
The fact of the matter is, if you find someone's phone and don't make any attempt to return it, you're a heartless asshole. And what for? To make a quick buck? Apparently your integrity is only worth a few bucks. Just call a spade a spade. If you're a heartless asshole and you're ok with it, then just say, I'm a heartless asshole. Don't try and masquerade your assholeness with some lame excuse about making sure the loss item is "still being used." That's just bull**** and you, as well as everyone else knows it.
Censura_Umbra said:
Although I would much rather give it back. Unless its an iPhone. Then I'll sell it, buy a nexus, and return THAT to them.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
This!! Lol
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CoppertoneSPF15 said:
What kinda of lame excuse is that? Who would "toss" their phone after losing it and then having it returned? Especially if it was a S2? A phone is a very personal item for most ppl. Contains photos, contacts, text msgs, etc... At very least, losing a phone is a huge inconvenience. For most people, it's a sickly feeling know someone else has your personal details in their hands.
The fact of the matter is, if you find someone's phone and don't make any attempt to return it, you're a heartless asshole. And what for? To make a quick buck? Apparently your integrity is only worth a few bucks. Just call a spade a spade. If you're a heartless asshole and you're ok with it, then just say, I'm a heartless asshole. Don't try and masquerade your assholeness with some lame excuse about making sure the loss item is "still being used." That's just bull**** and you, as well as everyone else knows it.
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Click to collapse
I think he was saying that when a good person turns in lost items to customer service they can only hold those items legally for a certain period of time. Then they legally own that item if it is not claimed.
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