RESOLVED!!!
Bought a rooted EVO off craigslist and the hands free activation fails after moving it to my account (ESN was clear). Went to a sprint store for help and they tried resetting through EPST menus (not sure which, maybe 786 and I tried 3282) but it fails every time because the MSL is rejected. They told me whatever ROM was on it didn't retain the MSL or blew it out so the phone didn't recognize it. Is that possible?
I tried loading the latest Fresh and the xHaus stock ROM because they said loading a stock style ROM may fix things. Neither worked.
Can anyone help? I hope I didn't get ripped off!
Sent from my PG86100 using XDA Premium App
There's an app in the market that can read your MSL code for you, can't remember the name of it but a simple search for MSL should turn it up
Regards
Thanks, it gave me a different MSL than what Sprint gave me. The MSL from the app (MSL Reader) also seems correct as the EPST menus accept it. However I still can't get the phone to activate. I'm on the newest Fresh ROM (4.2.0.0) if that matters.
I'm certainly not an expert on this topic. What are the appropriate steps to take to get this thing activated?
Okay so after reading more I think the issue is that the phone thinks the MSL is different than the MSL in the Sprint system.
I don't know how to fix this....
Sent from my PG86100 using XDA Premium App
Maybe take the phone back to that Sprint store and show them the MSL you have works but the phone won't activate?
I'm not going to a Sprint store ever again for activating rooted phones. I flashed this 3.70x all-in-one from fastboot and then activated through my Sprint account online and it was pretty easy. I had to enter the MSL the MSL Reader app gave me in the ##786# menu for the reset and then used the ##{the MSL the Sprint site gave me}# and it worked. I still don't understand why I've basically got an MSL for my phone and another for Sprint- they should be the same. But I'm up and running...maybe this will help someone else in the future.
Related
i have tried several ways to get my MSL, with no luck.
cdma workshop said the phone wasnt responding
i couldnt figure out how to use logcat
sprint reps said i had to go to a sprint store to get it, not worth the hassle
anyone have better options?
ryohei47 said:
i have tried several ways to get my MSL, with no luck.
cdma workshop said the phone wasnt responding
i couldnt figure out how to use logcat
sprint reps said i had to go to a sprint store to get it, not worth the hassle
anyone have better options?
Click to expand...
Click to collapse
yea keep calling sprint tell them your phone is acting up and you want to hard reset it to see if that helps. Honestly each rep will tell you something different just keep calling and be stern and nice about it...
First rep I spoke with gave me my MSL. Keep trying.
Should I just say,"msl code" or say I did a reset and need to reprogram etc
Sent from my HTC EVO 4G
I told them that I wanted to reset my phone to factory defaults and that I read on the internet that you could do that with ##786#, but that it was asking me for a password.The rep put me on hold for about 20 seconds then gave me my MSL.
Sent from my PC36100 using XDA App
signals said:
I told them that I wanted to reset my phone to factory defaults and that I read on the internet that you could do that with ##786#, but that it was asking me for a password.The rep put me on hold for about 20 seconds then gave me my MSL.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
For anyone intersted there is an MSL app in the market for Appbrain
I read somewhere that the MSL codes are printed on your receipt of purchase. You may want to check there before you go through the hassle of calling again.
call sprint and just be honest with them. it takes 5 minutes.
Yea, call Sprint, just say you want to do a master reset and need the MSL.
Install MSL Reader from the market.
Sent from my PC36100 using XDA App
I can't post the link since I'm new, but check in themes & apps. There is an app called msl reader. Everyone says it works. Spits your msl right out for you.
Works
joackie27 said:
Install MSL Reader from the market.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Tried it, it works, needs root access though.
Hey I can't seem to be able to connect to 4G? I called sprint and the guy couldn't help me and told me 4G was down in my area and every other zip code I gave him. Anyone in Astoria, Staten Island or Bensonhurst not seeing 4G?
I had to exchange my phone about a month ago and didn't get around to rooting till yesterday, but just in case I checked my keys and they are ok.
Was the guy B.S.ing me? should I just unroot and go to sprint store and see what they say.
I'm afraid that if i unroot and put 2.2 on the phone they will update to the phone to 2.3 on me and I will lose root ability. While if I give them my rooted phone (sense 2.3) they will not help me.
Any ideas?
What I would do is unroot, bring it in to the store and be very adamant about NOT wanting theupdate, tell them you were messing around with your friends phone that had 2.3 and hated it so you want to stick with 2.2..
Sent from my PC36100 using XDA App
Keeping exactly what you have... insure you have the latest radios. then call into sprint and ask an agent to continue on changing your *not sure what it is called, lol. the other 10 digit number that goes with your phone..*.. then have the agent walk you through it on the phone. he'll need to give you the MSL number **but you'll already have that because you'll go download MSL reader** Anyway. does anyone know what I'm trying to tell him?
Do not bring it into a store. if they say do to so, tell them that the techs there are assholes and disrespected you last time you were there.
When you go into a store, leave S-Off and have a stock rooted ROM on it.
As Lokifish Marz says, "SPRINT SERVICES ROOTED PHONES. Company Policy. ANY store tell you otherwise they are WRONG. Tell them to check the Device Solutions Portal." in his thread Sprint Service and Repair Policy FACTS.
I don't know if this would help, but have you done the reprovisioning trick already?
"Download MSL reader from the market and write down your MSL code
Dial ##3282#
Choose edit mode
type in your MSL
Select Data Profile
Hit Menu on your phone
Hit restore
hit okay."
Thanks tropicalbit. That worked. I also updated the radios. Now I'm running 4g.
I was on Azrael X v5.0 beta and epst instructions would not work. I tried to find epst to download and reinstall, but none of the instructions I found worked. I just installed a 2.2 rom that was in my computer. Followed the instructions you provided me to reload my profile and the 4G was back up and running.
Now I'm CM7.1.0-RC1
But now I have another issue, my camera is not working. front or back. Not in sense roms, not in CM7. This is perfect. Can I ask you a question about this or should I open a new question?
I don't exactly know about camera issues... the EPST deal couldn't of done that to your camera. What hardware version do you have?
Hello everyone, I did a little searching and yet to find a problem or resolution similar to mines. I am not new to flashing. Everything normally ran smooth on previous phones that I did. My final product after the flash is the issue.
Flashed phone is an Evo 4g. One prior owner, a close friend who bought it new from the Sprint store. Not going into the technical details( assuming everyone knows the process). But my donor phone this time was the incognito.
Problems: I have no idea what could of happened. When I call out the number shows as private on any phone that I call. I try calling the phone, it goes to voice mail. I call out pressing *82 to see if my number appears but I always get a "Welcome to Verizon wireless, your mobile number is not active or invalid" . When I press 611 it goes to the Sprint Carrier. Sms don't work but internet does. Any guidance would be appreciated. Anyway in which I can restart from the beginning without rerooting? Or a way to bring the original esn back, I could take it from there also.
-Thanks
AvJoe585 said:
Hello everyone, I did a little searching and yet to find a problem or resolution similar to mines. I am not new to flashing. Everything normally ran smooth on previous phones that I did. My final product after the flash is the issue.
Flashed phone is an Evo 4g. One prior owner, a close friend who bought it new from the Sprint store. Not going into the technical details( assuming everyone knows the process). But my donor phone this time was the incognito.
Problems: I have no idea what could of happened. When I call out the number shows as private on any phone that I call. I try calling the phone, it goes to voice mail. I call out pressing *82 to see if my number appears but I always get a "Welcome to Verizon wireless, your mobile number is not active or invalid" . When I press 611 it goes to the Sprint Carrier. Sms don't work but internet does. Any guidance would be appreciated. Anyway in which I can restart from the beginning without rerooting? Or a way to bring the original esn back, I could take it from there also.
-Thanks
Click to expand...
Click to collapse
What rom are you using? Have you tried to update your profile and prl?
Sent from my PC36100 using xda premium
Yeah, sounds like you have a Verizon prl or you are roaming, try updating it.
Sent from my PC36100 using xda premium
Or, a Sprint PRL with enabled roaming.
Don't have the phone with me but a basic recovery rom (forgot the name) while rooting, updated to mikg sense rom, downgraded radios, flashed then received those issues, did a recovery from nand back up, issues still there. I'm not home yet, but i'll try to update the prl. I also thought it was one if those you guys stated. The other forum thinks that I screwed a middle step up and gave me some software( haven't tried it yet). But i'll update later.
Sent from my PC36100 using XDA App
I believe that you are correct it's running off of roaming. Don't know why I get verizon error though.. But sadly I found where I went wrong. I fcked a middle step up. Only 9/10 of the data successfully transfered to the device for some reason. My rls log shows that my esn(hex) is zero'd out. That means that the other ways involving esn to restore are now deemed useless, unless there is a way involving org. Hex or dex. I would try rewriting locations using old esn &meid locations but didn't write the esn down . Any guidance from here?
Sent from my PC36100 using XDA App
once you write the MEID, I have always had it write the ESN for me, I have never had to restore the ESN personally. But there is a website out there that will figure out your ESN based off of your MEID. google it cause I do not remember the name of it off of the top of my head.
Yes, I was working with different software than I usually use. But yes I found a meid converter early. I now know my esn and will try to do it manually the way I stated above.
Sent from my PC36100 using XDA App
Problem resolved, everything is now running smooth, thanks again to the few who actually responded to my post.
Sent from my PC36100 using XDA App
I picked up a used Evo 4G recently only to find the previous owner had it flashed to MetroPCS.
As far as I can tell I've got it all back on the Sprint network but still having some problems, example, it'll only call out or receive voicemail when roaming. I want to take it to the Sprint store but the banner says "MetroPCS".
I need to know exactly what the default Sprint banner says so I can fix it up before taking it in.
The device is showing my @sprintpcs email address, downloaded the latest PRL (60687).
I didn't know what the MSL was and didn't use cdma-workshop because on two different systems with two different antivirus software it came up as Malware. I set it to 000000 using a guide I found but could do with knowing what it should be. (Is the MSL unique to me as a customer, if so would I be able to find it from my Moment phone maybe?)
Anyway, the main thing is the banner. If I can set this then it'll be half the battle.
TIA.
P.S. Why wouldn't this be reset after a factor reset? Is there a code that will literally wipe everything or am I missing something that I need?
I think it didn't reset because its a radio thing, not software. Not the smartest on carrier flashing things though.
Sent from my PC36100 using XDA
http://themikmik.com/showthread.php?8477-Radio-Update-1-21-2012-2-15-00-12-19
Post 1 and use the 3rd download link for the PRI, baseband and WIMAX.
Flash it and see if that fixes the issue.
Thanks for the link. I have to leave in 10 minutes so I'm not going to have time. I have tried to get into recovery before (hold down volume while powering on) but it doesn't seem to work for me so I need to look around and see what I'm missing. If Sprint can't help then I'll give this a go.
They did tell me they had a service outage in this area so I'll try on my way home.
Thanks for the suggestions.
Make sure fastboot is off in settings, and once that is off, pull out battery and put back in then try again. Or get quickboot or something from the play store.
Sent from my PC36100 using XDA
Thanks for the posts. Sprint was saying that they couldn't get it to receive a signal so they'll just replace it for me. That $8 a month that I've been paying forever finally pays off!
I picked up an E4GT a couple weeks ago, had been just playing around with it, flashing a couple ROMs and such, so I decided to replace the phone I currently have on my plan (EVO 3D) with the E4GT. So I proceeded to installing a stock FH13 ROM on the phone and I unrooted it (just to be sure nothing would be getting in the way of activation). Now I've called to try and activate it twice (assuming the first time I called the person didn't know what he was talking about) and each time the codes that the Sprint representative gives me do not work.
The first code he gave me was ##725465#, and said to hit edit when I was taken to the next menu, however, this code did nothing for me.
Then he asked me to enter ##72786#, then to change the MSL, however, the codes he gave me to change the MSL continuously gave me the error "Invalid Lock Code"
Both times the person let me know that the phone had been "tampered" with and that in its current state, it could not be activated.
SO......what did I do wrong?? Do I need to be on a stock GB ROM?? I wouldn't think so, but am rather confused, as I'm sure there is a logical explanation for my issue. Or is it the phone? Has it been flashed for another carrier (Cricket, Boost)? I don't know, so I turn to y'all....gimme your input!
airswoosh1 said:
I picked up an E4GT a couple weeks ago, had been just playing around with it, flashing a couple ROMs and such, so I decided to replace the phone I currently have on my plan (EVO 3D) with the E4GT. So I proceeded to installing a stock FH13 ROM on the phone and I unrooted it (just to be sure nothing would be getting in the way of activation). Now I've called to try and activate it twice (assuming the first time I called the person didn't know what he was talking about) and each time the codes that the Sprint representative gives me do not work.
The first code he gave me was ##725465#, and said to hit edit when I was taken to the next menu, however, this code did nothing for me.
Then he asked me to enter ##72786#, then to change the MSL, however, the codes he gave me to change the MSL continuously gave me the error "Invalid Lock Code"
Both times the person let me know that the phone had been "tampered" with and that in its current state, it could not be activated.
SO......what did I do wrong?? Do I need to be on a stock GB ROM?? I wouldn't think so, but am rather confused, as I'm sure there is a logical explanation for my issue. Or is it the phone? Has it been flashed for another carrier (Cricket, Boost)? I don't know, so I turn to y'all....gimme your input!
Click to expand...
Click to collapse
so you never had the phone activated?
Why not Odin Stock EL29 http://forum.xda-developers.com/showthread.php?t=1433101.
This will take you to a stock (although rooted, but will not make a difference for OTA updates because of the stock kernel and other code)
Then try what they are asking.
Nope, I've never activated this phone myself.
Unless anyone has any other ideas, I'll probably trying the stock EL29 and see if that works
Did you buy it used?
Go online and try to activate it there
Sent from my SPH-D710 using xda app-developers app
airswoosh1 said:
Nope, I've never activated this phone myself.
Unless anyone has any other ideas, I'll probably trying the stock EL29 and see if that works
Click to expand...
Click to collapse
What ROM are you actually running? The dialer codes don't work on the CM or AOSP roms, at least not normally.
You need to be on a Touchwiz based ROM.
Sent from my SPH-D710 using XDA
You broke it.. ........no soup for you !
Pp.
Sent from my ginger infused Mayan calculator.
@ravaged: Yes, I bought it used.
@DaMan: I tried to activate it online, went through the process, it wouldn't take, and then was told to call technical support
@Dalmus: I am on a TouchWiz ROM, stock FH13
Sounds like someone may have flashed it to boost or USC. Therefore the esn won't match because the original is no longer there. You may want to check out some of the guides for flashing your phone to another carrier. I've never done it but maybe you can reverse the steps. You may need a sacrificial phone with a good esn to do it. Someone on one of those threads may be able to assist you more.
I went ahead and put in on the stock EL29 ROM, and the codes still don't work.
Yeah, that's what I was thinking might be the case....
Someone else broke it,. ..................... no soup for then!
Pp......
Sent from my ginger infused Mayan calculator.
So I've gone about google searching for flashing back to Sprint, most suggestions start with flashing a Sprint PRL and that seems to be the secret to everything....but when I enter the RTN service menu, I've found this phone already has a Sprint PRL. The MSL is 000000 which seems to mean that it was indeed flashed to another carrier, but I can't figure out how to get the original MSL back.
Not completely sure, but I think that number is under the battery with the serial number.
Nah....the MSL is a 6 digit number which I believe for this phone should be 725465, although I'm not exactly sure, but that's the number the Sprint representative gave me to enter originally....I dunno.....
I'm figuring there has to be a way to revert the MSL back to its original....just can't figure out how.....
Where did you buy it from?
Sent from my SPH-D710 using xda app-developers app
Deleted
ebay
I think I'm just gonna take it into Sprint on Monday and let them screw around with it and see what they say.
airswoosh1 said:
I'm figuring there has to be a way to revert the MSL back to its original....just can't figure out how.....
Click to expand...
Click to collapse
CDMA Workshop is used to do just that along with some other stuff. just google it and rewrite the orig MSL.
Also since it is 000000 someone changed it via CDMAWS sprint phones do not have orig msl as 000000.
If the DEC under the battery (orig) and in the MEID phone info (programed) dont match then the orig DEC esn could of been a bad esn (blacklisted) or it has been flashed to another carrier....boost..etc with the donor ESN.
What does terminal emulator say when you try getting your MSL that way?
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