[Q] broken phone - Desire HD Q&A, Help & Troubleshooting

hey guys,
my friend gave me his hdh to install roms on, it wasn't rooted or anything yet now last night it was low on battery (8-9%) and i putted it on charger and went to sleep next day when i woke up the charging led was on but the device was off and it didnt respond to anything, i cant turn it on and only response i get is when i plug it to ac and the led goes on and it stays on even when i unplug it, and it only goes off with removing the battery
so any way to fix this thing?
p.s: i havent done anything to it i was going to do it today so no software problem (at least i think)

If you haven changed any software then its got to be hardware related. Have to send back to HTC.
Sent from my HTC Desire HD using XDA Premium App

Yes its likely to be a hardware problem. But first, can you boot into the bootloader? Remove the battery and re-insert. Hold down the volume button and then while its still held down hold the power button. Keep both held for about 4 or 5 seconds at maximum. If nothing happened then its definitely a hardware problem. What is supposed to happen is a white screen come up with lots of options.

remove battery for few seconds, and insert again then try to charge

thanks for your answers, i have done all above, and i can't send it to htc because i live in an unsupported country, can there be any other way to fix it? i mean if the bootloader wont run so there is no hope??
is there any way to test the battery?

Where did your friend purchase the handset? As far as I know you may be able to use a multimeter to test the battery but I am unaware of what the readings should be. Or alternatively you can try to find another DHD and test it in that.
Which country do you live in?

Related

Htc Desire HD wont turn on and wont charge

hi,,I was using my desire hd and i used it till it completely ran out of power and now it doesnt On and it doesnt charge,, if i plug the charger in it vibrates and after that nothing,,if i remove the battery and insert it back it still wouldnt on and keeps vibrating,,,so please help me my phone is like completely useless now so please can you help me...
try to clean the battery contacts.
when the phone shutdown, can you charge the phone?
Try to get in bootloader press volume down then power button but dont release volume down , then do a factory reset and install a rom
Sent from my Desire HD using XDA Premium App
burimii said:
Try to get in bootloader press volume down then power button but dont release volume down , then do a factory reset and install a rom
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
I dont think that'll help him due to the fact his battery is dead and cant turn the phone on.
Connect the phone to the charger with the battery out, then put the battery in but once it contacts the leads in the phone make sure it doesnt fall out or loose contact (so put the battery cover back on). It should now charge (DONT press the power button!) leave it for about an hour before turning it on.
As JSL says, try to leave it on charge for like a hour, then try to turn it on.
hi sorry for the delayed replies by me...i tried everything nothing works ,,,took out the battery nothing happens charged it overnight and still nothing,,,is there a way to flash the phone so it will start working,,,The phone doesnt go into the bootloader so how can i install a rom,,plz plz help me...
Have you got a spare battery you can try to make sure there is no fault with the phone?
Ricey
did you get work it? I have same problem
I had something similar with a HTC Magic. It was so drained that the led would not lit when connected. I left it charging for some hours and the led came back to life and then I was able to charge it completely.
Two opinions:
- battery damaged.
- phone damaged.
You should buy a new battery. I had same problem...
Sent from my Desire HD using XDA Premium App
If you flatten the battery too much it will die.
---
Sent from my Cyanogenmod-ified phone.
i have same problem, i have ordered a new battery it will come tomorrow. Lets see if it fix.
Edit: The battery did not fix.
i had same problem i bought new battery but it did not help.once phones get flat then does not charge again
is there any way you could charge the battery manually. to see if you have issues with your mini usb port
I got the same Problems
Hello Forum.
I have flashed the CM7.1 Rom on my Desire HD and it workt good.
10h later the Desire workt slow and so i decidet the Desire HD to reboot.
And at this Time my Desire HD is Dead.
No vibration , n0 Light, nothing.
I changed the Batterie and its all the same. The Desire HD is dead.
Can someone help me to awake my HD.?
i had similar probem with my phone.
my battery was able to reacharge separately using my external battery charger
but still phone was not turning on
i when to the shop where they sold me the phone and they said it was a mother board issues and changed it for me
Plug
The only issue I have similair to this is that the design for the usb port on the bottom of the phone seems a little iffy. I can't get the plug all the way into the port.
htc desire hd wont turn on
i tried everything but my device wont turn on
guys plzz help me turn it on , sometimes when i put on charge the LED flashes on and on but the device wont turn on help me plzzz................

[Q] When connected to AC power, Desire vibrates three times and doesn't boot

Hi all!
I have quite a puzzling question for you all. Full detailed story in QUOTES as I couldn't find any SPOILER button that could hide probably irrelevant details
I bought a HTC Desire last November (never rooted it), then sent it to assistance mostly beacuse when connected to AC power it used to reboot on its own when I was using an application while the device was still charging... even if I let it previously charge more than 30 minutes without touching it.
I got it back. They changed the mainboard (that is, everything except SD card, screen cover and... battery, I assume). Since then, I have experienced no problems whatsoever. I can literally plug (Desire to power) and play (games and apps) as much as I want.
Click to expand...
Click to collapse
But now another problem surfaces:
When the battery completely discharges, and I plug the Desire to power IMMEDIATELY after the "shutting down..." message, a strange thing happens:
Desire vibrates three times as soon as I connect it to power and looks like dead!
No orange led that displays charge, no response to power button, today I also tried the power+volume down combination but no response: it really looks like dead... as, if I may, it had no battery at all! Also, since I have never rooted it, I don't think there's a problem in the ROM.
Luckily enough, this problem is solved by removing and replacing the battery and connecting the phone back to power. But, most important, this problem never happens if I wait 5-10 seconds before connecting to power.
I know the world has much more serious problems to cope with, but if you feel like sharing your thoughts with me be the welcome... what could be causing this? Could this problem get worse in the future? Is the battery faulty?
i have this problem we need help

[Q] HTC Desire won't power up

Hello.
I have a SLCD PVT3 HTC Desire
S-OFF, HBOOT 0.93 Data++, InsertCoin 1.08 stable, 32.56.00.32U_5.17.05.23 radio
I was shooting a video with my phone, battery was about 40% when I started, I recorded maybe 5minutes. Then suddenly phone shutdown, I try to reboot, it won't so I suspect it just ran out of battery.
I put it on charger, orange led lights up and I go for a cigarette. Come back 10minutes after and I try to power on, it won't, orange led disappears and nothing happens.
I remove battery, try to boot=no work.
I remove battery, plug in ac charger, phone flashes green and orange led one after another and when I try to power on it won't.
I remove the charger cord and put battery back, try to power it, no work.
I plug in charger cord, orange led comes, I try to power it on, led disappears and phone will not boot.
Then I take charger cord off and remove battery and put battery back, and charger cord back, orange led comes.
I leave it there since it looks like it's charging, an hour or 1½ I come back and there is green led and I try to power on but to no avail.
vol down+power and back+power doesn't work.
So I can't get to fastboot/bootloader/recovery/or boot the phone.
And it doesn't even vibrate when I try to power it.
Is it totally dead?? Help?
Warranty still in place?
Sent from my HTC Desire using Tapatalk
Have you check the battery? the desire does not power up when there is no battery even when on plugged into AC. so it is possible for a faulty battery could make the phone not turn on and not charge.
Yeah, I do have warranty on this thing.
Since the phone won't even power up, is there a way the repair place is gonna find out that the phone is s-off, rooted and has custom rom on it and custom splash screen?
If I could even get the phone to fastboot I could undo all of that but blargh not even that.
Do you really think it would be the battery fault? :S
I don't have a spare battery so I can't try that.
When I connect the charger to the phone while the battery is in, the orange light comes up so it should be charging it.
I don't even have a multimeter to try and see if the battery is dead.
it is possibility that it could be the battery..or maybe even the charging circuitry on the phone. there is no way to say for sure. I am only offering a suggestion.
since you can't even get into the recovery or bootloader. this does not sound like a software issue
lagittaja said:
Yeah, I do have warranty on this thing.
Since the phone won't even power up, is there a way the repair place is gonna find out that the phone is s-off, rooted and has custom rom on it and custom splash screen?
If I could even get the phone to fastboot I could undo all of that but blargh not even that.
Do you really think it would be the battery fault? :S
I don't have a spare battery so I can't try that.
When I connect the charger to the phone while the battery is in, the orange light comes up so it should be charging it.
I don't even have a multimeter to try and see if the battery is dead.
Click to expand...
Click to collapse
Only way is if your friend has desire, or you can buy my new battery, charged only once! Ha
But they probably won't even try and boot it and will probably change it.
Sent from my HTC Desire using Tapatalk
Almost exact same thing happened to me. Desire died for no reason, and it was not the battery. HTC have no way of telling if your phone's rooted if it's dead (or I don't think so anyway), I just sent it off and they repaired it for me under warranty Good luck.
Okay, thanks for your input guys!
I'll be sending it to warranty on wednesday.
Hi all,
I have exactly the similar problem with my HTC Desire.
I do not think so it is a battery problem because when it died it has been already full powered 2 hours ago.
How long would it take to get your phone back from warranty?
Thanks and regards.
lagittaja said:
Okay, thanks for your input guys!
I'll be sending it to warranty on wednesday.
Click to expand...
Click to collapse
Completely forgot about this thread.
SCF Repair fixed my phone under warranty.
Yet again they replaced the mobo
I got the phone back sometime around august 25 or something like that.
Came back as PVT4 :cheers:
Also, after I had it for exactly 2weeks, put it in my pocket accidentally wrong way aka screen not against my thigh->boom slcd broken against table corner..
Shhhhhhhh.. argh.
Sat like 1hr on my ass cursing in my mind and occasionally aloud.
After that, I pulled it together D), inspected the damage and only slcd was broken the digitiser for some miracle was undamaged (huh?) ordered new slcd from uk-hitech, it arrived couple days ago.
Was about to start disassembling it, was staring at the void stickers for few seconds-> bah screw it and screeech scraped them off and continued. Took around 1hr10mins.
And as you can see:
Sent from my HTC Desire using Tapatalk
Hi i have the same problem, i was listening to music when suddenly the phone froze i gave it a minuet to settle but no response, so i pulled the battery and pressed power and it turned on. it got stuck on the htc screen and was stuck their for good 5 minuets, so i pulled the battery again(intending to hard reset from clock work) but this time the phone does not power on at all! only orange led comes when i plug the phone on charge if i press power button the led goes off but the phone does not seem to come on at all. this happened to me when i was abroad few weeks ago, the odd thing was when it happened first time around i left it for like an hour and it turned on like nothing ever happened and worked since untill today. its been good 4 hours since it died =[. its still under warranty but its been s-off will HTC still repair it? did you find out what they repaired on your one ? incase HTC dont repair i can get third party store to repair it but id like to know what the cause is? and by the way the mother board was replaced by HTC before(it died after 2 days when i first bought it, this is the second mother board)

24 hours after software update, my HTC One X won't switch on or charge.

My HOX updated on friday morning, and now, saturday morning it's dead. Won't turn on, is connected to the charger, but it's not showing the charging light. Is it knackered?
What's going on?
I beleive it was updated to 1.29.401.7
Not sure if it's going to help and I no it sounds obvious but, with it plugged in the charger, try holding down the power button for 10-15 secs. Also, try this without it in the charger.
it happens sometimes also on older HTC's. wait until it will turn on. most of the times it will turn on.
if not, try holding power + 2 volume keys all together. maybe it will turn on.
Stakkertoo said:
My HOX updated on friday morning, and now, saturday morning it's dead. Won't turn on, is connected to the charger, but it's not showing the charging light. Is it knackered?
What's going on?
I beleive it was updated to 1.29.401.7
Click to expand...
Click to collapse
I have exactly the same issue, I've tried holding the power button for 15 sec and also while holding down each and both of the volume keys. Nothing seems to work.
I had a similar problem few days ago , just put the charger in and wait for ~10 min then it should turn on ( at least that's how i got it to work )
Just got home and it's charged for 24 hours now. No lights, nothing. Tried all the above.
Meh.
Happened to me also but when running bricked kernel.
If your not running the stock kernel you need to put the phone on the charger and just wait untill the red led starts to blink ( it can take 5mins for this to happen )
Then allow it to blink for a few mins then power on as normal and remove the charger.
It will boot and moan it has no charge so plug the charger back in once its booted fully, then leave it to charge.
once at 100% reboot and bam your back up and running as normal.
I scored a brand new one x from a friend who had upgraded their contract but didn't want the phone. Awesome I thought.....
Plugged it in to charge, charge light came on, battery indicator showed it was charging but after 24hrs on the charger it only went to 16% battery. The next day tried again and the same result. would only charge to about 15% battery after 6hrs on the charger (this was what it was at when I plugged it in to begin with)
End result is a brand new phone that had never been used will not charge straight out of the box. Has been sent in to be repaired but not too sure if that is what should happen when clearly it was DOA. I'd much prefer it was replaced but will see what happens when I eventually get it back.
Does anyone know of a solution or others that have had this problem??
I had this problem the other day, the battery died before i went to bed, so i plugged it in over night and nothing happened, thought it was the charger, tried a different htc charger and nothing again. So i plugged it into my computer and a few minutes later the light started to flash. I let it flash for a few minutes and unplugged it from the computer and plugged it into a charger and turned it on and it charged up.
Long story short, plug it into your computer for a while then turn it on and charge it normally.
allen175 said:
I had this problem the other day, the battery died before i went to bed, so i plugged it in over night and nothing happened, thought it was the charger, tried a different htc charger and nothing again. So i plugged it into my computer and a few minutes later the light started to flash. I let it flash for a few minutes and unplugged it from the computer and plugged it into a charger and turned it on and it charged up.
Long story short, plug it into your computer for a while then turn it on and charge it normally.
Click to expand...
Click to collapse
Sound advice. I did exactly this and it definitely works.
Sent from my HTC One X using xda premium
mhbr12742 said:
Sound advice. I did exactly this and it definitely works.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
That doesn't work for me, I've tried all of the above and nothing works.
Mine came back to life after 24 hours on the charger, and then I did the soft reset described in the posts above.
In the meantime I just received this from HTC. Might be handy for some people.
Dear Richard Baldwin,
Thank you for contacting HTC regarding your HTC One X.
My name is Jonathan and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you are experiencing difficulties with the device not being able to turn on.
In order to resolve this I would advise that you long press the power key. Please hold the power button for approximately 30 seconds. This has the effect of a soft reset, which would normally be to remove the battery from the device, and will resolve minor software issues.
If that does not work I would recommend that you try to perform a factory reset via the hardware. Before you start the hard reset process you need to be aware that all of your personal data will be wiped from the phone. (Except for data stored on the SD Card or online services.) If you need assistance on how to back up your data please let me know.
To restore the phone to factory settings:
1. With the phone turned off, long press the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select FACTORY RESET, and then press POWER.
4. When asked to confirm, press VOLUME UP.
If the factory reset does not resolve the issue I would recommend that you return the device to the retailer, for an exchange.
Should you require additional support please reply using the link below and confirm the following details.
Full Name:
Address:
Contact Numbers:
IMEI (Found by dialling *#06# from your keypad or in the back of your phone):
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Jonathan
Click to expand...
Click to collapse
Mine didn't come back to life, I've had to send it back to HTC for repair.
Mine crapped out today. It won't start, it won't charge. I'll send it in for repairs, but I hope there won't be problems because of the bootloader unlock... The replacement will have to do without root
Hi guys,
Just an idea. I had this issue with mine on the old recovery. Usb charge from pc for 30 mins let me boot then i could charge from mains. it was an issue with the initial recovery that ment it couldnt be charged while off. Just an idea...........
Phone came back from HTC. They had to replace the mainboard and the battery. WTF happened after the unlock/root? Could it have been a coincidence?
Anyway, I'm staying with the stock software and I'm waiting for my tablet for all the weird mods I wanted

[Q] Bricked phone or battery?

Hi,
So my girlfriend just got given a used HTC Desire by a friend last monday. It was locked to Orange. Like all android based devices in this house, the first thing I did was unlock all the various bits, flash a decent rom, update the radio etc. and all was working fine all week including the battery dying totally at least once.
On friday, she had to do a 22 mile charity bike cycle for work (chump) and after she got home, she spoke on the phone for a while. Then the battery died. Now it's foobarred.
When I put it on charge, light doesn't come on straight away (hinting usb-brick)
Eventually the light comes on and goes orange.
It then goes green
When I press the power button, the green light goes off and NOTHING happens.
I can't get it to connect to the PC at all.
But since I can't boot it, I can't get into recovery, I can't get the PC to see it so can't use ADB.
I've tried all sorts of combinations of removing the battery, leaving it charging for hours, leaving it with the battery, sim and microSD removed for hours and can't seem to get any life out of it.
The phone looks fine, the water indicators are all still white. My only ideas aside from some catastrophic failure on one of the boards is maybe it's the battery that's shorted itself or something. Does the Desire turn on at all when plugged in with a fudged battery?
Anyone else had a similar problem? Any ideas on how to fix it? Phone or battery?
I'm trying to hunt down someone with a HTC Desire at work so I can test their battery with it - is there any chance this phone could make an expensive paperweight from another battery too?
Thanks in advanced.
Hi.
Maybe the battery, in his last breath, overcharged some circuits and burnt them. But I hope not for you. If the red light/green light works, it means at least that some of the circuit is working so continue your chase and find yourself another battery for testing.
Try and test the battery with a multimeter just to be sure ! Also what about charger was it original htc one ?
Did you ever sort it out?
MrGuy said:
Hi,
So my girlfriend just got given a used HTC Desire by a friend last monday. It was locked to Orange. Like all android based devices in this house, the first thing I did was unlock all the various bits, flash a decent rom, update the radio etc. and all was working fine all week including the battery dying totally at least once.
On friday, she had to do a 22 mile charity bike cycle for work (chump) and after she got home, she spoke on the phone for a while. Then the battery died. Now it's foobarred.
When I put it on charge, light doesn't come on straight away (hinting usb-brick)
Eventually the light comes on and goes orange.
It then goes green
When I press the power button, the green light goes off and NOTHING happens.
I can't get it to connect to the PC at all.
But since I can't boot it, I can't get into recovery, I can't get the PC to see it so can't use ADB.
I've tried all sorts of combinations of removing the battery, leaving it charging for hours, leaving it with the battery, sim and microSD removed for hours and can't seem to get any life out of it.
The phone looks fine, the water indicators are all still white. My only ideas aside from some catastrophic failure on one of the boards is maybe it's the battery that's shorted itself or something. Does the Desire turn on at all when plugged in with a fudged battery?
Anyone else had a similar problem? Any ideas on how to fix it? Phone or battery?
I'm trying to hunt down someone with a HTC Desire at work so I can test their battery with it - is there any chance this phone could make an expensive paperweight from another battery too?
Thanks in advanced.
Click to expand...
Click to collapse
Did you got this solved? I've got myself a new phone (giveaway ) and gave my Desire to my wife. I could flash another hboot and back to cm7 without any issues, she configured her google acc etc and put it onto charger over night. But it didnt charged. On yesterday morning it then died cuz of empty battery and dont come back now...

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