Develop Bugs

Desire Mail App Eats Disk Space

I was begining to think that i was the only one suffering from this problem - obviously not as it appears there are plenty of others on other forums are having similar problems - it was suggested that this is best place for the answer - please someone help as i'm pulling out what little hair i've got left!
The Desire keeps telling me that i'm running low on internal storage space - the phone is "clean" as it was delivered - in other words there isn't any other apps been loaded.
I go to manage applications and discover that the HTC Mail application says it has 75mb in data - This cannot be right - but i go to my inbox to find i have 15 headers there each with a 100k limit.
I delete them from the inbox, go to the Trash folder and delete them from there too so they are deleted from phone.
I then go back to the Mail App and it tells me i have 76mb in data
As i continue to receive email the amount of data keeps rising.
I've spoken to VF - they tell me to do a factory reset - still the same.
The phone's OS is getting jerkier by the day as obviously it is loosing operational memory - the Mail today tells me i have 96mb - but i don't have any emails on the phone so where the heck is this data?
If this goes on the phone will ground to a complete stop.
Hope someone can assist as i and thousands of other will be extremely grateful !
Keep up the excellent forum

Have you checked to see if there are any other folders being filled up as it syncs?

EroThraX said:
Have you checked to see if there are any other folders being filled up as it syncs?
Click to expand...
Click to collapse
Thanks EroThraX but unless i'm missing something here i'm begining to think i'm thick - but by all means point me in the right direction !
I've checked all the mail folders - Inbox, Outbox, Drafts, Sent and Trash and they are all empty.
There isn't a single email on the phone yet it tells me i've now 98mb in data - and yes the OS is now extremely jerky

Download "quick app clean cache"
Fon22

Fon22 said:
Download "quick app clean cache"
Fon22
Click to expand...
Click to collapse
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
What it won't clear is the data
So thanks for trying but that is a dead end.
Anyone else have any ideas?

I guess there is indeed a problem with the mail app. My problem isn't as big as the OP but Mail has 1.9 MB in data and I have no accounts set up! I did play with it for a while bit didn't like it so I'm using only the Gmail app, so I deleted all my accounts in Mail. Why does it still have data (2 MB of it!)?

1lapassione said:
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
Click to expand...
Click to collapse
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22

Fon22 said:
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Click to expand...
Click to collapse
Thanks mate - but i've done this already and all it shows you is indeed where it is all stored - in the Mail App in data - not cache.
Curiously the write up for the app states that it allows you to remove data - yet in reality it dosn't allow you to remove data only the cache - so the search continues - what i cannot understand is how many people it is affecting yet there isn't that much of a panic on at the moment to it swallowing data.
i admit that i have plenty of emails coming in and i remove them out of the inbox and trash folders but the data is still there - but where the heck is it ?

You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -

I`m going to go out on a limb and say that the op is using a googlemail or gmail account with the Htc Mail app and unless you actually delete from the account,not just the phone then the trash will just keep being resynced and added back.

Similar thing happened to me, but with the browser and perhaps with some other application, same 75mb in data, so it has to be a bug of some sort...

th3 said:
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -
Click to expand...
Click to collapse
Thanks for all this - i was begining to think i was the only one suffering from it.
As per your question I do have external storage selected.
So when I go to the sdcard/mail directory are you saying that the files in there are the mail data that the mail app says is in storage internally?
There is a lot of them some are just numbers as the name,
permisssions : .rw
but it dosen't say the Mime type:
Size are all different - 47, 275 bytes
Some are tokens and numbers - but are 0 bytes in size
and i have maybe 20 which are small images (4,020 bytes)
If i'm wrong - slap me ! - surely that means that as i have external data selected the data should go to the sd card - so how come it keeps telling me that i'm low on internal memory if the data is stored on the sd card?
Are you suggesting that this data also needs to be removed too - but how can you differeniate between the files if you did want to keep important emails on the phone when the files are literally just aline of numbers?
Another point suggested by a forum member - the mail account is NOT a web based account - it is a server so that when they are downloaded once that's it you don't get them repeatidly - but thanks for the interest anyway.
Hopefully as other members are discussing this now we might get to a solution before the phones stop completly !

Any news about it? Tried to figure out the location where these files are stored, but couldn't find it

Not sure anyone found an answer, but I believe the /sdcard/.mail directory is the files that get attached to outbound emails. I had my eris configured for the stock email package (for my personal email account) and a gmail account.
I rooted my phone recently and before I installed a bunch of stuff I parused the sdcard contents. The .mail directory had attachments from long ago.
I'm guessing they are orphaned since the email no longer exists on my phone.
I deleted the files since I had all the attachments. (leave the .mail dir)

I had exactly this issue with the HTC mail app also with a pop account.
Cleared cache, deleted all emails, deleted all acounts and then deleted all the actual emails it left behind on the sd card and phone using Astro file manager (yes deleting the accounts and email through the app made no difference and left them physically behind).
After doing all of the above the mail app still showed as 80MB used.
At this point i then bit the bullet and did a "factory data reset", this resolved the issue for me and i havent had the issue since (well sort of, read on).
I am a lot more stringent on my mail sync'd to the app now though which is what is making the difference / a work around.
I only sync 14 days, only download the text (attachments if i need them i do manually).
There is currently only 3MB being shown used in the email app now after 3 weeks (i dont get a lot of email), which is a lot for only text mails for 14 days with the odd attachment.
There is no way there is 3MB worth of email in the mailbox which for me confirms the app itself just doesnt clean up after itself when you delete the mails.
So yep seems like a bug to me, which by the way i saw in 2.1 and 2.2.
Hope that helps

Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk

I read about people having problems with this app just after the Desire was released, it was said that the stock Android email app doesn't have any problems so I have been using that until recently and I never had any problems with it.
I have started using the HTC Mail app but I might switch back after reading this.

lssong99 said:
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
No its not fixed in 2.2, as per my previous post i have seen this issue in 2.1 and 2.2 which im currently running.

how to claim back the free space without doing a factory reset? my mail app now is 47mb....

Just another confirmation. I have a co-worker with a CDMA Desire running stock 2.1 -- Mail app is showing 69MB and getting the Low Disk Space warning notification. Deleted all mail accounts and power cycled -- no effect.
Probably going to end up doing a master reset.

Memory leak with install/uninstall apps

Hi all,
I finally got myself a unbranded/sim lock free HTC Desire and the first thing i tried to do was to install some extra apps.
So i install an application called AppManager and it was reporting that the device had 145MB free out of 147MG possible .
Up to this moment everything was okay, and then i started to install some other applications, and since some of them didn't made my happy i just uninstalled them.
This procedure was been done maybe for a half-dozen applications, and at the end i only left the AppManager installed. However now the device reports 101MG free out of 147MG possible. I have restarted the device some times, and this value maintains the same..so i wonder where all the memory went? Is there some sort of bug in the memory management or in the uninstall procedure of applications within HTC Desire / Android 2.1 OS?
If there's any extra info i can provide, feel free to ask for it.
Thanks for your time,
Bruno

Have you tried clearing the internet and mail cache, these can soak up several Mb

adesonic said:
Have you tried clearing the internet and mail cache, these can soak up several Mb
Click to expand...
Click to collapse
Hi adesonic,
I have only the gmail account setup (and this email account it's an empty one) and i didn't used internet so far.
By installing and uninstalling over and over applications the memory keeps droping until i see the low storage warning message. The way to fix it is to do a factory reset, but it seems to me that something is very wrong with the device/os.
Thanks,
Bruno

that's a known issue mate, i am having it too and many others i think.
i dunno if this is the reason but what's the process of uninstallation ???? maybe the .apk file is left somewhere when we download it and still take space after uninstall

I have the EXACT same problem on my HTC Desire and it is driving me nuts. And to make things worse I have trouble finding other people with the same problem.
Has anyone else experienced this problem and perhaps found a solution? Im going crazy having to do a factory reset to clear up memory from apps I have already uninstalled (I have turned down cache for my browser and my emails cache is very small too.)

I'll wipe my desire in a few minutes. I've got only 8mb left now, and I really deleted all the stuff I didn't really need... Thinking about getting a bigger MicroSD card & doing A2SD until HTC leaks sense for 2.2. I'll report back after reinstalling all my apps

i've got 3MB left

tommo123 said:
i've got 3MB left
Click to expand...
Click to collapse
Get Estrongs file explorer and prune your download and downloads folders.

I guess the issue is not having the capacity of microsd card shrinking, but the internal memory being shrinked after several installs/uninstalls. It also drives me mad on my Desire.
Sent from my HTC Desire using Tapatalk

I assume you were using the Market app to install apps. This has a cache that gets pretty big. I've gotten it up to 10mb before. You can go into Applications and choose the market app and clear cache. I've had this issue and the only way I've sorted it was to get the apps I wanted, tested some others, come to some conclusion what I really wanted and then do a fresh restore and only install the apps I wanted.

Something i did not realized before but after reading this thread, i know realized that after 7 days of using my Desire, i only have 43MB left
And to think i was telling myself i can take my time and test as many application as possible cos i can always uninstall those i don't like. Looks like there is an after effect

Is this problem only on rooted desire or?
if you know if this will be fixed with v2.2?

No it's affecting non rooted too.
I did a Factory Reset a while ago. I then had 41MB free, after reset and installing the same apps again i had about 94MB free. All this after trying out a lot of apps.
Now it´s the same again, So a reset will free a lot of memory.
Does anyone know of an app that will back up my e-mail accounts settings? That was the only part that had to be reconfigured after the reset. WiFi, contacts and app settings are a breeze but the e-mail settings has to be done manually.

yes but factory reset delete all settings..or? isnt this annoying?

Not at all, if you've selected Menu/Settings/Privacy (Iguess, my phone is in Swerdish)
That will back up almost everything.
Not your Own Theme settings however.

i hope that this will be fixed with v2.2. Becouse i want buy this phone, but i will think twice. Problems with memory, vibrating, multitouch, and so on..

-Hell No! (Sorry )
This is an awsome phone, I've had no problems with mine.
Yes there is a shortage of memory, but you'll find that in other phones too and it will be taken care of somewhat in 2.2. The very few shortcomings are out weighted by its stellar performance in other ways. The multitasking in the Desire is seriously good. I often use 3-4 apps simultaneously and it doesnt even lag or slow down. Cardiotrainer, Music and c:geo is working about an hour together everyday and when the phone rings or I get an message/mail I don't have to exit the running apps - try that on an iPhone
My advice - Buy it and do it now.

rawimage said:
No it's affecting non rooted too.
I did a Factory Reset a while ago. I then had 41MB free, after reset and installing the same apps again i had about 94MB free. All this after trying out a lot of apps.
Now it´s the same again, So a reset will free a lot of memory.
Does anyone know of an app that will back up my e-mail accounts settings? That was the only part that had to be reconfigured after the reset. WiFi, contacts and app settings are a breeze but the e-mail settings has to be done manually.
Click to expand...
Click to collapse
Sorry i have to ask but when you say setting up WiFi, contacts and apps is a breeze....do you mean restoring from the back up? Now if i would to hard reset, how do i restore my data from the memory card assuming i don't want to sync my contacts & calendar. What about general phone settings?

Well, all WiFi connections I had set up before - they just worked again.
All apps will be wiped, but they will be on your Downloaded page in Market. So its just a matter of installing them again.
All apps that had files and settings on memory card - recognized this and all was back to normal.
I use Google Calendar and that syncs back when setting up your Google account again.
Contacts I sync with Outlook, but if you have them in your Google Gmail account as contacts I suppose they just sync back.
The only thing I really had to do all over was setting up my e-mail accounts. The rest just fell in place.
Only thing I lost was my history in CardioTrainer, because I forgot to "Backup to SD card".
So take a peek in your apps if there is an option to backup to SD card and when the app is installed after the reset you can restore from your card again.

rawimage said:
Well, all WiFi connections I had set up before - they just worked again.
All apps will be wiped, but they will be on your Downloaded page in Market. So its just a matter of installing them again.
All apps that had files and settings on memory card - recognized this and all was back to normal.
I use Google Calendar and that syncs back when setting up your Google account again.
Contacts I sync with Outlook, but if you have them in your Google Gmail account as contacts I suppose they just sync back.
The only thing I really had to do all over was setting up my e-mail accounts. The rest just fell in place.
Only thing I lost was my history in CardioTrainer, because I forgot to "Backup to SD card".
So take a peek in your apps if there is an option to backup to SD card and when the app is installed after the reset you can restore from your card again.
Click to expand...
Click to collapse
Thanks for the info. Will come in handy looking at my memory already now left with 25MB. It's going to be too soon before i have to hard reset

Where is mail stored?

Hi folks. I've had my HTC Desire for about two months now and I just love it. However lately something has come up: although I only have about 10 apps installed, the phone started to warn me that its reaching its internal storage limit. When I check the apps list, cache etc, I see that Mail is taking over 22mb of space.
My question is: are all my emails being stored in the phone internal memory? I have four accounts configured in the device and three of them are work related so I need to have old messages always at hand. I tried looking through menus and settings but did not find any option to select where email messages are stored.
I'm worried that as more messages are stored it will eventually require all of the phones internal memory space (that is, assuming that the messages are indeed stored there, as it seems to me right now). Furthermore I already had to uninstall a few apps just so I could have the Navigon satnav app in the phone.
I know Froyo is expected to fix such issues when its released to the Desire devices, but until then what should I do? Any help is greatly appreciated!
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Sent from my HTC Desire

My question is: are all my emails being stored in the phone internal memory?
Click to expand...
Click to collapse
Yes, they are (many had the same problem as you before, myself being one). Make sure your deleted ones are deleted again from each accounts Trash folder.
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- Sent via my HTC Desire -

Small facebook & contact issues

I'm sort of stabbing in the dark here, but my issue is this: When I open my received text messages, the peoples contacts that I have sync'ed with facebook should show their photo. This is how it worked when I first got my phone.
I have done a few factory resets since then, and yesterday loaded a new rom. I loaded my contacts that I had backed up to SD card.
For some strange reason ALL of my contacts have hiphens ( - ) in their phone numbers. I think this is causing some texts to not be delivered.
Also, when in the messages window, all of my contacts photos wont be displayed. But if I go to the people directory they are displayed fine.
Now, is there a way I can delete the cache or similar without factory resetting the rom?
I have rom manager, and I used this to reboot into recovery before loading a new rom. In there was options for deleting cache and things (to be honest I didn't know which was the correct one so I did them all before loading a new rom). Now when I go into rom manager it just loads a sign like this a!
so I cannot try that again.
Thanks for any help given!!

Why did you back up to memory card if they're going to be saved to the cloud via your Google account?
Otherwise I have no answer for your question.
Sent from my HTC Desire using XDA App

I had all sorts of problems with the facebook integration.
The magor one I had was that the phone would automatically use the facebook phone number and not the one in the phone which was very annoying when people put fake numbers in their facebook profile or don't update for their new number and also all the numbers had a +44 on them which meant my phone wouldn't dial them at all!
My advice is remove your facebook account and see what happens. The try adding it again. If the problems persist then keep it removed. Life will be easier without your phone and facebook contacts being merged and updated all the time... trust me!
Phil

Thanks for your replies.
Regarding the backing up of contacts, does anyone recommend a GOOD FREE app for backing them up? I simply do not wish to use Google to back up my contacts. They are personal, and I would prefer to keep them on the phone. Google contacts is pointless to me.
If you would like Google contacts I have no say but I would rather not have my contacts spread out all over the place, with different versions etc...
It's going to take me forever to edit everyones phone number, and each time I flash a ROM I'll need to do it again..
Worst still, since flashing PaYs ROM the Google sync actually worked for the very first time since receiving the phone - So, now Google contacts has all of my contacts but the phone numbers have dashes is ( - ) which is wrong. Like the person above me, us in the UK have issues when dialing strange numbers!

Google contacts is fine, means you never have to worry about them being backed up as it's automatic...otherwise you've gotta sync them with yur email client on your PC which is hassle...I was a stickler for backing up to Outlook but now use Google...
The dashes come up after restoring contacts from the SD card...don't know why it does it but it can't be removed (another reason not to back up to sd card)

while in the htc people app, just press menu button then you can export your contacts to your sd card, which you can then later on import again.

Flaggie said:
while in the htc people app, just press menu button then you can export your contacts to your sd card, which you can then later on import again.
Click to expand...
Click to collapse
Can you please explain the point of this post? Is that a French flag?

dieselboy said:
Regarding the backing up of contacts, does anyone recommend a GOOD FREE app for backing them up? I simply do not wish to use Google to back up my contacts. They are personal, and I would prefer to keep them on the phone. Google contacts is pointless to me.
If you would like Google contacts I have no say but I would rather not have my contacts spread out all over the place, with different versions etc...
Click to expand...
Click to collapse
You asked for a way to back up your contacts without syncing them with google contacts, I provided you with a way to save them without having to use any app.
(it's the dutch flag, just made the World cup soccer finale)

Flaggie said:
You asked for a way to back up your contacts without syncing them with google contacts, I provided you with a way to save them without having to use any app.
(it's the dutch flag, just made the World cup soccer finale)
Click to expand...
Click to collapse
Fair play, but it is this way of backing up contacts that is giving us the problems as per post #1 and this discussion
I have done a few factory resets since then, and yesterday loaded a new rom. I loaded my contacts that I had backed up to SD card.
For some strange reason ALL of my contacts have hiphens ( - ) in their phone numbers. I think this is causing some texts to not be delivered.
Click to expand...
Click to collapse
Congrats on the world cup. I have stopped paying attention since we lost.

sorry my bad, i'll let you guys get back at it

Try contact2sim
Limitation of course is the small sim memory for numbers only.
Astro file manager has some backup capabilities. HTC sync....
Sent from my HTC Desire using XDA App

Move gmail data to SD card?

Hey there,
I am equipping two Google Apps a.k.a. Gmail accounts on my Desire. Unfortunately, though I have a FroYo release that supports native a2sd, my phone has no internal space left due to Gmail downloading all messages to the phone memory. With a ****load of labels, this is really annoying.
I searched back & forth, but I couldn't find any solution to this problem - does anyone have a clue as how to make the Gmail data kindly move (and stay) onto the SD card? I tried 'Move cache for Root Users' (http://www.cyrket.com/p/android/it.tautility/) but it just didn't move my two accounts cache data to the SD card.
Thanks in advance!!

I surely don't mean to grab the whole forum's attention here (which I won't achieve anyway), but since 68 people viewed this topic and nobody replied... - does nobody have the same problem? Don't you ever use labels, or don't you sync them and get in trouble with disk space? Or does nobody have it on the internal storage and have some clever solution that I miss?

Do you really need all the e-mail of your account? Mine just synchronizes with the mail of the last 4 days and if i want anything beyond that it will automatically load it via my data connection.
you can change the amount of days by pressing menu when in the gmail app then choose settings and then labels.

Reminds me of Steve Job's 'you hold that phone the wrong way'....
Yes and no, it somehow worked well on the stock ROM, and I surely had some folders sync completely. I don't know why it does not work on the current ROM I use ([ROM-FroYo] Official Froyo HTC Sense ROM (16/07 v1.0c | OpenDesire Team)), but it doesn't seem to do anything strange anyway...