A friend of mine just bought a nexus s, and I've been trying to talk him into returning it to get an evo 3d on preorder. he's worried about being stuck back with his instinct until the 3d comes out. My question is what's sprints policy on exchanging within the 30 days? If you want to exchange it for a phone that they don't have in stock yet like the 3d, do they let you keep the phone you're returning until your new one comes in or do you switch back to your old phone until the new one comes in? I know, its probably the wrong forum, and I apologize in advance, but I'mnot trying to start a 3 page discussion. Just a policy question.
In this time many company introduce latest update that is the main reason of the change the policy of the company.
You have 30 days from the date you activate the first phone. During that time, you can exchange the phone (up to 3 times i think), but that does NOT reset the 30 days. So if the 3d wont be out until after the 30 days, he's pretty screwed.
You can exchange the device ONE time. No exceptions. And by exchange, I don't mean because it's malfunctioning, I mean because there's simply a different model that you want. You can do it ONE time.
And as far as the 30 days, it's literally that, 30 calendar days, there are no such things as exceptions (stores won't take back the device outside of 30 days, so even if you could, you'd lose money because there is no refund after 30 days).
Just take the phone back, wait the 2 weeks or so until the other device comes out, because he's right, you're 30 days doesn't restart, it's just a flat 30 days.
Is there really no way around the 30 days? My brother got an Evo 4g, and REALLY wants the 3d (I told him to wait). At the official release date, it will have been 34 days since he got the 4g
Edit: He's thinking about taking the 4g back at 29 days and using some cheap Sprint phone he got off of Craigslist. Would this reset his eligibility for a E3D at the new customer/upgrade pricing?
Is there really no way around the 30 days?
Click to expand...
Click to collapse
Again, there is absolutely NO WAY around the 30 days.
My brother got an Evo 4g, and REALLY wants the 3d (I told him to wait). At the official release date, it will have been 34 days since he got the 4g
Click to expand...
Click to collapse
Well too bad, if he really wanted the evo 3d, he should have waited.
Edit: He's thinking about taking the 4g back at 29 days and using some cheap Sprint phone he got off of Craigslist. Would this reset his eligibility for a E3D at the new customer/upgrade pricing?
Click to expand...
Click to collapse
He would have to resign a contract, and I'm almost positive if you do that, you lose any upgrade eligibility, so no discount on the phone.
30 days to return or exchange your phone, you can only exchange your phone for a different model 1 time, if anything else goes wrong you're going to have to go through service and repair like anyone else with a broken phone.
no exceptions.
Just tell him to return the phone before his return policy is up if he isnt coverent until the release of a new phone.
now this is annoying, and dirty, and as an X sprint rep I'm not really in favor of doing it.
But theres nothing to stop you from returning the phone NOT exchanging it, and buying another one and getting another 30 days, unless they've implemented something since I've worked there, like a restocking fee etc.
just saw that your over 30 days, no nothing can be done, sell the EVO 4G on craigslist, they are still fetching like $300
sitlet said:
You have 30 days from the date you activate the first phone. During that time, you can exchange the phone (up to 3 times i think), but that does NOT reset the 30 days. So if the 3d wont be out until after the 30 days, he's pretty screwed.
Click to expand...
Click to collapse
Does sprint allow u to return the phone and transfer the money u paid over to a preorder on an upcoming phone?
meeklo062704 said:
Does sprint allow u to return the phone and transfer the money u paid over to a preorder on an upcoming phone?
Click to expand...
Click to collapse
If you return a phone, I believe they send you a check in teh mail with your refund.
I finally decided to actually go to a sprint store and ask. You have 30 days from activation to return it, and they'll only only exchange for the same phone. You are able to return it and apply the balance to the preorder on a 3d if you're willing to use your old phone until your 3d arrives and also pay a $35 re-stocking fee on the returned phone.
Related
Hello, I have a question...
On the 25th of April, I joined my Moms Sprint plan, and signed up and got the Sprint Hero. I did this at Radioshack, and according to account management, I have an upgrade already? Says I recieved it on the first of May. Is this a real upgrade, or just a glitch in the system? My wife also signed up on that same day and had a upgrade as well, we used it to get a phone, and it went through and everything, so I assume it's real..
Anyways, my question. I'm wanting to upgrade to the EVO on the 4th, what do I have to do with my current Sprint Hero? I was wanting to sell it on eBay as they sell for ~$200, which would cover the Evo. But, do I have to wait a certain time frame before I can sell it since I just bought it on the 25th as it was discounted, not paying full retail? I'd rather sell it then doing the trade-in thing through radioshack and only getting half what it's worth.
Thanks for any responses. Hope this is clear on what I'm asking...
Upgrade, pay for the phone and sell your hero after.
or
Get a cheap prepaid phone or extra phone lying around the house.
Call and change the ESN number
Sell your Hero
Hold the cash until June 4th
This will give you plenty of time to customize the Hero and sell it as is.
Does the whole Radioshack making you stay with your phone for 181 days or whatever only apply to online? I didn't pay the most attention when it was all keeping set up, but I believe they said I need to keep the phone active for 30 days. So is it safe to assume that after the 25th I can go ahead and sell the hero and switch to whatever phone I want to? And would Radioshack still offer me the upgrade for the Evo if I no longer have my Hero and am just using some cheap phone?
jkinnison90 said:
Does the whole Radioshack making you stay with your phone for 181 days or whatever only apply to online? I didn't pay the most attention when it was all keeping set up, but I believe they said I need to keep the phone active for 30 days. So is it safe to assume that after the 25th I can go ahead and sell the hero and switch to whatever phone I want to? And would Radioshack still offer me the upgrade for the Evo if I no longer have my Hero and am just using some cheap phone?
Click to expand...
Click to collapse
If you're eligible for upgrade you'll be eligible at RS. They will be able to see your eligibility just fine. I WOULD however go to a Sprint corporate store and make sure you are eligible for an upgrade and not an EARLY upgrade. There is a difference in the amount you would be paying for the phone. Once you verify with them then head over to RS and pre-order.
By the way don't get the insurance through Radioshack. Get it through Sprint. Radioshack will tell you they give you a loaner phone but I believe it to be BS. Just pay the $7 through Sprint and eat the deductible. It's a better process overall.
it's an upgrade, according to sprint.com it's $150 off.
not sure why i'm eligble for an upgrade when i just got the line under 30 days ago..
i think i'll probably end up keeping the hero until i get the evo and then sell it to play it safe.
Can anyone else help with this situation? More answers would make me more comfortable. Don't want to be charged full price for the Hero or anything :\
jkinnison90 said:
Can anyone else help with this situation? More answers would make me more comfortable. Don't want to be charged full price for the Hero or anything :\
Click to expand...
Click to collapse
As long as the system says you're eligible, its fine. Sometimes these things happen. You wont have any issues from the shack if you go ahead and use that upgrade. (Assuming you got it from a store and not online)
So, as said above, get your EVO then sell the hero to recover the cash
*I'm a manager for Radioshack if it makes you feel better*
I have a Tilt2. Tonight the screen went black. The phone still works except the screen is dead. I have insurance. I am still five months from an upgrade.
I figure I will flash the rom back to stock and notify AT&T. I had the old Tilt before this phone. It was a tank. It survived being dropped in a pitcher of beer. I've never had to use my insurance before. Will they send me another Tilt2? Any chance they would let me upgrade early? I know they will negotiate if you are persistent. I was just wondering what you guys with more experience would try to do. Also, what phone should I press for? The Motorola Atrix looks cool, but I prefer having a keyboard.
Thanks for your help
Update:
The first customer service rep said no go on an early upgrade. It was after hours. I may try my luck with another rep tomorrow. She said the best she could do for an early upgrade would be September, which is only one month early. I will probably have to use the insurance policy. I guess I could sell the replacement phone on ebay in September when I'm eligible for a new phone. I watched a youtube video on replacing the digitizer, lcd, and screen. I wouldn't want to tackle that, and it will be just as cheap to pay the 50$ deductible for a replacement phone. At one time, the Tilt2 had a 125$ tier 2 deductible, but now, since it's old, it's a tier 1 50$ deductible phone. It still sucks though because the phone was in perfect condition when the screen went out. It's had a boxwave cover and an invisible shield screen protector from day one. It looks new.
volumnus said:
It survived being dropped in a pitcher of beer.
Click to expand...
Click to collapse
May have started a slow corrosion process that poisoned the connectors on your lcd screen, slowly killing the bright life of your tilt 2 until an agonizing death months later. AND YOU DID NOTHING!!!!
*cough*
You can buy a go (prepaid) phone or find someone who has an old go phone. Pop your sim in there and you'll be functional. Assuming you tried doing a battery reset, etc.
Rumors are that ATT will be coming out with an android + keyboard phone sometime in the "near" future. You will, of course, wait as long as you can to get a new phone until giving in and selecting the Atrix. ATT will release the new android keyboard phone(s) 1 day after your 30 day return window expires. This will suck.
I ordered an Inspire...
However, I think I will return to sender. I called tonight, and they told me they would let me go back to my old plan once they receive the phone. I currently have unlimited data, and they wouldn't grandfather me in.
I believe he was referring to the old tilt being dropped into the pitcher, not the current one that is broken. Why would he call a broken device a tank?
volumnus said:
However, I think I will return to sender. I called tonight, and they told me they would let me go back to my old plan once they receive the phone. I currently have unlimited data, and they wouldn't grandfather me in.
Click to expand...
Click to collapse
They will give you the unlimited plan on the Inspire, if you are persistant. Other AT&T customers have had it done, so call them again and tell them that. Ask to talk to a supervisor or escalate it. Or hang up and call again until you get a rep that will give you the unlimited plan back.
They cannot force you into a tiered/limited plan just because you upgraded your device. But they may try to make it hard for you, so you give up and eat the crap they are shoveling. Or screw people that don't know any better. Just don't give up.
They may also give you some BS about how you can't get 4G (HSPA+) and still stay on the unlimited plan. This is also garbage, as I am still on the old unlimited plan, and get HSPA+. It might be coded as a unlimited 4G plan, so ask about that. Its the exact same thing as the old unlimited plan, they are just coding it different.
Hello,
I heard before that when you exchange your device for another due to a defect that your window to return the phone and cancel the contract resets to that new date and I was wondering if this is true. I am outside my 30 day return window but I exchanged the device at best buy around 2 weeks ago so I am wondering if they reset my 30 days at that point. I know sprint switched to 14 days the day I bought the device however best buy printed 30 days on my contract and receipt so they will have to honor the 30 day window I assume.
efarley said:
Hello,
I heard before that when you exchange your device for another due to a defect that your window to return the phone and cancel the contract resets to that new date and I was wondering if this is true. I am outside my 30 day return window but I exchanged the device at best buy around 2 weeks ago so I am wondering if they reset my 30 days at that point. I know sprint switched to 14 days the day I bought the device however best buy printed 30 days on my contract and receipt so they will have to honor the 30 day window I assume.
Click to expand...
Click to collapse
For sprint, I know for a fact that exchanging it due to defect does not reset your return window. Unfortunately I cannot comment about bestbuy. Hopefully someone else can answer for you.
kasper19 said:
For sprint, I know for a fact that exchanging it due to defect does not reset your return window. Unfortunately I cannot comment about bestbuy. Hopefully someone else can answer for you.
Click to expand...
Click to collapse
Well if sprint won't let me out of the contract it's doesn't matter what best buy says I doubt. Damn I wanted the Nexus Prime now that it's announced... guess i am just stuck with 75kbps(down)/25kpbs(up) data speeds for 2 more years.
I don't thinking switching devices will help data speeds much and who knows when and if its ( prime ) will come to sprint. I think its commical when people need a new phone everytime a new ones released. It makes me giggle like a little kid when I read these
bluefire808 said:
I don't thinking switching devices will help data speeds much and who knows when and if its ( prime ) will come to sprint. I think its commical when people need a new phone everytime a new ones released. It makes me giggle like a little kid when I read these
Click to expand...
Click to collapse
I don't care nearly as much about the prime vs the gs2 as I do getting off sprints horrible network. It was such a mistake switching to sprint I miss having data on my phone
I was also curious about this
Good to know
I have a Droid Incredible that I got probably a week or two after the release date (somewhere around May 2010). So my 2-year contract ends around the first or second week of May of 2012. My Dinc is pretty much dead, lots of problems with it now and I need to replace it before May. I was wondering if anyone in a similar circumstance (or anyone who knows) can give me an estimate on how much it will cost to upgrade to the GNex tomorrow? I also have a employer discount of 20% monthly and 25% on accessories (if that has any effect).
Also, in case it matters, my name isn't set as the owner of the Family Plan that I am on but I do have the main line that the Plan is attached two (the other two lines on the family plan are the added lines). Not sure if I need to get him to come with me (we live 2 hours apart) or if getting him on the phone/knowing his SSN would be enough to allow me to upgrade. I will be paying for it in cash so I don't need to charge it to the monthly phone bill.
Thanks,
Steven
I don't believe you can get an early upgrade until 20 months into your contract.. so you would have to wait until January to get it for $299.. Otherwise it will most likely be $649 off contract if you really can't wait..
That would really suck considering it is only like $150 for the ETA. They can't let me pay the $150+300 for the phone? I guess I can wait until mid January but my phone sometimes goes days where it reboots every 10-15 minutes plus even with the extended battery it can be 10% by like 1pm (used to last 2 full days easily). Some days it is virtually impossible to use and I just leave it at home. (sorry for ranting, lol)
Tytanius said:
That would really suck considering it is only like $150 for the ETA. They can't let me pay the $150+300 for the phone? I guess I can wait until mid January but my phone sometimes goes days where it reboots every 10-15 minutes plus even with the extended battery it can be 10% by like 1pm (used to last 2 full days easily). Some days it is virtually impossible to use and I just leave it at home. (sorry for ranting, lol)
Click to expand...
Click to collapse
Haha no worries, I was in this position before my Nexus with my original Droid
You can certainly try, it depends on who you talk to really.. if you talk to someone who is having a particularly good day that has enough authority (I'm assuming a store manager could do this) then you might be able to get it a month early, who knows.. worth a shot. Goodluck
I have a Droid Incredible and Verizon shows I am eligible to upgrade. I had already planned on upgrading to the Nexus but I accidentally killed my phone over a month ago which made me even more anxious.
I don't think I upgraded to the Incredible right away (at release) but I might have. Still only a two week difference and I was eligible to upgrade (with a renewed contract) back in November for sure.
sglasgowaz said:
I have a Droid Incredible and Verizon shows I am eligible to upgrade. I had already planned on upgrading to the Nexus but I accidentally killed my phone over a month ago which made me even more anxious.
I don't think I upgraded to the Incredible right away (at release) but I might have. Still only a two week difference and I was eligible to upgrade (with a renewed contract) back in November for sure.
Click to expand...
Click to collapse
I got my OG Droid a week before the dInc came out, and I was eligible on 12/3... so those of you who bought a dinc day of, or really early on, may be eligible right now or very very soon.
That being said I spoke to a guy who got me my Rezound a day early (I returned it because it was bad, 2 of em) because I was going out of state and I just went about it not expecting them to help me but asking kindly for some help because my OG Droid's headphone jack is all but shot and I use it to listen to music in my car.
Dont know if it will work, but only a manager can force the system to let you get an upgrade early. Worth a shot, just dont get your hopes up. Good luck.
Edit: I just read about the not being the primary / authorized person on the account to make changes, you may run into a lot of road blocks. You may have to have the account owner call up Verizon and see if there is anything they can do to get you authorized to make changes. Even though you aren't charging the phone to the account. If you are paying the subsidized price for the device you are infact signing a contract that binds that line up for a set amount of time. (2 years most likely)
don't let the responses discourage you. I signec a 2 year this past march & got the thunderbolt. in october, the thunderbolt started having some "big" issues & I wasn't paying for insurance so decided to call 611 for the hell of it and see if they'd do anything for me.
they ended up offering me an early upgrade!
which I eventually used for the rezound and exchanging tomorrow.
definitely call them & see what they can do. I wouldn't bother going to a store as they'd just tell you to call anyway.
Early Upgrade
If you signed a "New Every 2" plan before Jan 2011, you should be able to upgrade your phone after 12months. VZ will tell you that's there's a $20 charge for upgrading early. This is an optional charge. I upgraded from my OG Droid (bought 11/09) 13months later to the Droid X on 12/1/10. Charged the extra $20 bucks. I signed a new 2 year contract (ne2). I just upgraded to the Droid RAZR on 12/3/11. When I upgraded to the RAZR, they waived the $20 charge.
After Jan/2011 VZW did away with the NE2 plans and now enforce the 20month upgrade discount policy. Now I'm not sure how this affects you when you are not the primary on the account. But I would at least look into it. Also if you go through multiple phones, talking to Customer Relations not service might help you get an early upgrade for repeat problem phones.
I tried Amazon Wireless and it said I wasn't eligible, so then I tried LetsTalk. They said I am not eligable until 1/4/12 so that is only 20 days from now. I am going to call Verizon this evening or tomorrow and see if I can get them to bump it up less than a month so I can purchase it earlier, otherwise I guess I can wait until January 4th.
It also said I can order it now and they will hold it for me until the fourth. LetsTalk's price is $174.99 for me to upgrade so I may order it now to lock in that sale price, though it would suck if they or somewhere else got a better deal by then. Hmm, decisions..
I emailed Verizon last week and they just called me back and left a voicemail saying they will let me get my upgrade early! I have to call the specific person back and I hope she will enable my upgrade not just force me to buy it through her (Verizon) instead of being able to get it though Amazon or LetsTalk since I would be saving $125. I will let you guys know in case anyone else is interested in upgrading early.
I was able to upgrade early despite being in contract only 8 months in with my Thunderbolt. I had to agree to buy some accessories which came out to be about $400 total but it sure beat the price of paying $650 + tax for another 8 months extension.
It all depends on who you talk to I guess.
I had the dinc and got it about 3 weeks after release. I got my nexus on Thursday and just had to pay the $20 early upgrade fee. Was about $360 when it was all said and done. Go to your store and just ask. Doesn't hurt.
Sent from my Galaxy Nexus
I had to buy it through Verizon but she discounted it so it wasn't the full $300. I should have it in two days and I already purchased a screen protector and also the extended battery for $25. A nice Christmas present to myself.
I too came from having a Dinc. I got my Dinc in July 2010. When I was on VZW website it said I was able to upgrade back when the T-Bolt came out. I just waited till the GN came out and ordered it and only had to pay the $299 + tax. Nothing else. Was disappointed no discount like the old days w/ new every 2 years but oh well. I was even able to bill to my account w/ free shipping and just got it and life is good.
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
iivisionii said:
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
Click to expand...
Click to collapse
Well the policy is 14 days. And the day he got it counts as day 1. And if you return it within the 3rd day they will credit back the activation fee. If you return after the 3rd day (4-14) they will stick you with the activation fee. Also if the reason that he is returning it is just because he wants the gs3 they might charge him with a $35 restocking fee. As soon as he returns the device the reset the upgrade .So my advice is to return asap if he is still within the 1-3 days. And the only way for him to keep his number and plan is to activate the extra TP2 that you said you have. Hopefully this helps
Sent from my SPH-D710 using xda premium
Hey!
I have some experience with this, and I can tell you (at least, again, from my experience) that Sprint will let you do something like that... if you switch the phone on the same day.
I think if you call in advance, maybe they'll make some leeway for you, or at least explain what you can do. But sorry, I don't know about whether or not you can return the phone and then wait, and pick it up.
However, for me, on the 13th day following my contract extension I was able to replace an Evo 3D for an E4GT, no problems at all.
Also... maybe you can exchange for a pre-order? That's just a thought...
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
cnstarz said:
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
Click to expand...
Click to collapse
He needs the phone for business and he was actually just planning on keeping the Galaxy S2. So it's technically me making things complicated because I think the upgrade is going to waste getting an S2 instead of S3.
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
iivisionii said:
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
Click to expand...
Click to collapse
Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
Omar04 said:
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
Click to expand...
Click to collapse
I'm not sure if i exactly understand what you are saying. The grace period is 14 days, but the new phone comes in 15 days.
My plan is to go on the 20th (the 14th day of the grace period) and tell them he doesn't want to keep the galaxy s2, but wants to keep the plan. Then I will have thenm activate a treo or TP2 that I have laying around in lieu of the gs2, wait until the next day or two when the GS3 is out (he will have to use the treo for a day or two) and have him purchase the GS3 at that time.
Crossing my fingers and hoping that works.
BigRitz said:
Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
Click to expand...
Click to collapse
I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
iivisionii said:
I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
Click to expand...
Click to collapse
OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
BigRitz said:
OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
Click to expand...
Click to collapse
I take no offense to your post and understand your stance on it. I was not aware that the representative loses their commission if the item is returned, but that does make sense considering that sprint did not make any money on it. Considering that fact, I can try to return to the same representative when purchasing the galaxy s3 to minimize his loss at the very least.
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
Sunsparc said:
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
Click to expand...
Click to collapse
Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
Shoulon said:
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
Click to expand...
Click to collapse
Exchanging does not "reset" the 14 day guarantee. If you exchange on day 14, that's the phone you're stuck with.
on a somewhat related note, you only get one exchange during that 14-day period so be sure to choose the exchange wisely.
So after all of that my brother decided to stay with Verizon because he wasn't happy with the wireless service on sprint. No new phone...
Sent from my SPH-D710
Apparently bit too late but still may be someone will use this info.
I was due for upgrade last year in july when EVO 3D came out.
I had a Samsung Moment and I used my upgrade to get EVO 3D.
Back than it was 30 days grace period.
I kept EVO 3D for about 2 weeks and couldn't get used to it. So I returned it to Sprint and went back to my Samsung Moment.
My account has been reset and money has been refunded except for $35 restocking fee.
It all happened in July.
6 months later in December I used my upgrade to get SGSII.
So if you have account and you return the phone you still keep the number and contract. At least it's true for upgrades.
iivisionii said:
Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
Click to expand...
Click to collapse
Just to clarify things yes the number and the ESN from whatever device you have at that time are linked. If you return the device you cannot keep the line open as it will not have a valid ESN attached to it.