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I've found a few posts on amazon's site on this issue, but no solutions. I'm hoping somebody here may have some magic.
The wifi menu shows no networks, and wifi can't be turned off/on.
If i try to go to the Device menu on the KF, it hangs and eventually gives a message about Settings not responding.
I flashed CM on there thinking maybe it was just a software issue, but wifi wouldn't work there either.
Any ideas? Anybody else run into this?
htj said:
I've found a few posts on amazon's site on this issue, but no solutions. I'm hoping somebody here may have some magic.
The wifi menu shows no networks, and wifi can't be turned off/on.
If i try to go to the Device menu on the KF, it hangs and eventually gives a message about Settings not responding.
I flashed CM on there thinking maybe it was just a software issue, but wifi wouldn't work there either.
Any ideas? Anybody else run into this?
Click to expand...
Click to collapse
When you say it wouldn't work on CM, what happened? Did the wifi try searching for a signal but couldn't receive it or did it just not enable?
Guitarman said:
When you say it wouldn't work on CM, what happened? Did the wifi try searching for a signal but couldn't receive it or did it just not enable?
Click to expand...
Click to collapse
If i remember correctly, it just didn't enable. It never gave any indication there was a chance of success, like searching for a network.
I have the exact same problem
htj said:
I've found a few posts on amazon's site on this issue, but no solutions. I'm hoping somebody here may have some magic.
The wifi menu shows no networks, and wifi can't be turned off/on.
If i try to go to the Device menu on the KF, it hangs and eventually gives a message about Settings not responding.
I flashed CM on there thinking maybe it was just a software issue, but wifi wouldn't work there either.
Any ideas? Anybody else run into this?
Click to expand...
Click to collapse
I hope there is a fix or something to address this issue.:good:
I sort of had this when I didn't have the right Mac address typed into my router
Sent from my Amazon Kindle Fire using xda app-developers app
I'm unable to connect through wifi on asus zenfone 2. I have tried the suggestions given in net but it didn't help me that much. It keeps on connecting and dropping then reconnecting. It's really frustrating me a lot. :crying: . But it worked fine for me before. Not sure it's because of latest firmware update or not. If anyone had this problem and rectified it means pls let me know the solutions. Thanks in advance.
Please see our FAQ support site for WiFi troubleshooting assistance: http://www.asus.com/us/support/FAQ/1006657/
Sincerely
ASUS_USA
Thank you for quick response
Hi Asus,
Yesterday night i just tried my luck to connect with wifi and it got connected . But after current went and came, i tried to connect again but this time it did not connect to me. I could not understood the reason for it. I restarted my phone & modem but still same. Pls tell me what could be the reasons for this wifi connecting issues.
See of your router/ modem has a firmware update. If it does take it. That usually sorts these type of problems.
Are you able to connect to other WiFi networks? If not there are several helpful tips regarding basic troubleshooting techniques in an app called ASUS Support: Please see Apps/ASUS Support/Assistance/3G-LTE-WIFI-GPS/Cant connect to WiFi.
If you have any other questions or concerns please feel free to contact me direct at the email below.
Sincerely
Frank
ASUS_USA
[email protected]
Having the same problem
Hello, I'm from Paraguay.
Got the phone a week ago, and at first Wi-Fi connected okay, no problems at all.
Since yesterday, it hasn't been able to connect to Wi-Fi, it just keeps on disconnecting, saving, connecting again, disconnecting, and it never actually manages to just stay connected.
I have tried re-initiating the phone, putting it in airplane mode then turning it off again, forgetting all wi-fi connections and then connecting again, turning Wi-Fi on and off, turning the router off and then on again, and until now I haven't been able to solve the problem.
Right now I'm trying to check for updates to see if anything important's missing, but my phone provider is also being problematic by not letting me download updates using my network connection (though that's another problem I think I'll have to solve with my provider).
I was trying to avoid running a factory reset if possible, so I don't know what else to try.
Authentication Problem
I'm having a similar issue. Just like Blasterkat101, it was working fine for the first couple of weeks, but recently (possibly since the most recent OTA update), I'm getting "Authentication Problems" on any wifi I connect to. After I try to connect a couple of times, it finally works. If I walk out of range and come back, I get the "Authentication Problems" error again.
I already followed all of the troubleshooting on the support page, but those suggestions seem like temporary fixes rather than correcting the problem permanently.
In case it matters, I'm using the ZE551ML variant.
I hate to bump, but this is still a daily occurrence for me on multiple saved access points. I admit, I haven't done a factory reset yet since it can be such a pain, but is anyone else having this issue?
Any suggestions before I wipe my phone? I would really appreciate it!
Please try turning off 'WiFi Scanning always available.' To do this go to Apps/Settings/WiFi Settings/Advance Settings(menu in upper right corner)/Scanning always available/turn Off. If problem still exists, please see the following link for troubleshooting methods: http://www.asus.com/us/support/FAQ/1006657/
Sincerely,
Frank
ASUS_USA
[email protected]
Not sure is this is helpful, but you could also try changing the Band to only 2.4 GHz or 5 GHz, depending on your router. It might help with stability.
Thanks for the responses, but I'm still stuck.
I did turn off "WiFi Scanningalways available," and that did not help.
I tried changing the 2.4GHz channels (with 5GHz disabled) on my router, and that didn't help. I also tried leaving only 5GHz enabled. That also did not help. But I did not expect it to anyway because this is happening on any access point I use (work, home, friends).
I'll do some more troubleshooting, but I think a factory reset is in my future.
VoodooGod said:
Thanks for the responses, but I'm still stuck.
I did turn off "WiFi Scanningalways available," and that did not help.
I tried changing the 2.4GHz channels (with 5GHz disabled) on my router, and that didn't help. I also tried leaving only 5GHz enabled. That also did not help. But I did not expect it to anyway because this is happening on any access point I use (work, home, friends).
I'll do some more troubleshooting, but I think a factory reset is in my future.
Click to expand...
Click to collapse
I hope you could fix the issue?
Mine stopped having problems on its own, but it still got authentication problems from time to time anyway. No idea what's wrong.
And yesterday the phone just stopped being able to charge and battery got to zero. Right now it's dead, but I guess that's a completely unrelated problem I'm trying to solve on my own.
I foresee that returning the phone is in my future -.-
Even I was having the same problem. Tried the Airplane on, Wifi on, Airplane off thing; didn't work. But what worked for me was changing the SSID and security key of the router. Now of course you can only do this if you are on you home router, but do give it a try.
I've just updated the firmware on my zf2 64g2g and now my Wi-Fi is causing major problems. I connect but within seconds it disconnects and then I have to forget network to regain access. I know its not my network as my old n5 is fine and all my other devices. This has only started since the last asus update. My phone is unusable. Wish I didn't buy it tbh. Too buggy.
[SOLVED} This fixed it for me
Itzmekanz said:
I'm unable to connect through wifi on asus zenfone 2. I have tried the suggestions given in net but it didn't help me that much. It keeps on connecting and dropping then reconnecting. It's really frustrating me a lot. :crying: . But it worked fine for me before. Not sure it's because of latest firmware update or not. If anyone had this problem and rectified it means pls let me know the solutions. Thanks in advance.
Click to expand...
Click to collapse
TRY THIS. IT FIXED THE PROBLEM FOR ME.
There is a reboot option in your router settings page. Do that and it should be connecting fine.
Have anyone fix this issue? I just bought a Zenfone2 ZE551ML and wifi is always connecting and disconneting over and over.
try with static IP Address (not DHCP)
I also have 32gb 4gb Asus ZE551ml and can not connect to wifi network.
Also sim 1 card signal is too low and other phones signal has the highest . Any solution please?
VoodooGod said:
Thanks for the responses, but I'm still stuck.
I did turn off "WiFi Scanningalways available," and that did not help.
I tried changing the 2.4GHz channels (with 5GHz disabled) on my router, and that didn't help. I also tried leaving only 5GHz enabled. That also did not help. But I did not expect it to anyway because this is happening on any access point I use (work, home, friends).
I'll do some more troubleshooting, but I think a factory reset is in my future.
Click to expand...
Click to collapse
i am having an asus ze551ml . No wifi connection , SIM1 CARD + 3g-4g signal is poor , device require restart if you open 2 or 3 applications etc. Is someone having a solution please? Or should i have to go to asus service to fix it?
1.i had try safe mode with no solution
2.build number is: 2.20.40.97.20150917_1572 and no solution
Thank you
I got the same problem of this video:
youtube .com/ watch?v= CyB6HdahnvA (delete the spaces)
Asus can tell me something more than " always-on connection in standby "? we are all with the same problem and always return to us with this "solution " that has nothing to do with the problem.
Phone model: Zenfone 2 ZE551ML
My G4 only starting to act retarded about a week ago. It refuses to connect to any network. It gets hung up on obtaining IP address and then just disables wifi and starts this loop again. I have no idea how to fix this, there are no network settings under developer settings (**** you VZW) and I'm lost.
Can someone help?
KeKeKackle said:
My G4 only starting to act retarded about a week ago. It refuses to connect to any network. It gets hung up on obtaining IP address and then just disables wifi and starts this loop again. I have no idea how to fix this, there are no network settings under developer settings (**** you VZW) and I'm lost.
Can someone help?
Click to expand...
Click to collapse
Hi buddy I'm gonna ask you some stupid questions just to rule out some things ,
A. Have you been any apps like WiFi kill or csPLOIt
B. Have you been using the any xposed module like the settings editor or anything similar
C. Have you tried doing a factory reset???
Xceeder said:
Hi buddy I'm gonna ask you some stupid questions just to rule out some things ,
A. Have you been any apps like WiFi kill or csPLOIt
B. Have you been using the any xposed module like the settings editor or anything similar
C. Have you tried doing a factory reset???
Click to expand...
Click to collapse
A. No
B. No
C. No, this is a last resort, people with this has said it persisted with them when they factory reset and I don't have enough data to redownload everything
I've had this problem a few times. It has magically "fixed itself" but then come back some time later. It has been ok for a while now (touch wood). A couple of things worth checking:
1) Have you tried rebooting in safe mode to see if it still happens? When it was in the broken state, mine would still connect to WiFi when rebooted in safe mode. Conventional wisdom suggests that this means it's an app that is causing this problem but I'm not so sure.
2) Do you have Bluetooth turned on? When mine was in the broken state, it would connect to WiFi when Bluetooth was turned off, suggesting some kind of strange interaction between the two.
3) Are you connecting to a 5Ghz network or a 2.4Ghz one? Mine only exhibited the problem when trying to connect to 2.4Ghz networks.
Here is the XDA thread I started about this issue: http://forum.xda-developers.com/g4/help/strange-bluetooth-wifi-interaction-mm-t3279623
sladflob said:
I've had this problem a few times. It has magically "fixed itself" but then come back some time later. It has been ok for a while now (touch wood). A couple of things worth checking:
1) Have you tried rebooting in safe mode to see if it still happens? When it was in the broken state, mine would still connect to WiFi when rebooted in safe mode. Conventional wisdom suggests that this means it's an app that is causing this problem but I'm not so sure.
2) Do you have Bluetooth turned on? When mine was in the broken state, it would connect to WiFi when Bluetooth was turned off, suggesting some kind of strange interaction between the two.
3) Are you connecting to a 5Ghz network or a 2.4Ghz one? Mine only exhibited the problem when trying to connect to 2.4Ghz networks.
Here is the XDA thread I started about this issue: http://forum.xda-developers.com/g4/help/strange-bluetooth-wifi-interaction-mm-t3279623
Click to expand...
Click to collapse
1. Yes it still happens.
2. No
3. It happens on both networks
Stock 6.0.1 mtc19v, on T-Mobile, july security update, never rooted this handset
I decided to start my own thread because I didn't want to hijack another's.
So here's the problem. Had my 5x for 3 days. And I love it, but it has weird wifi issues. I can't watch YouTube while I'm on wifi but it starts up with no issues while on LTE. Downloading apps and their updates take up to 20 minutes. While it's instant on LTE. Wifi calling is super choppy too. And my 5x occasionally disconnects too.
Everything else works fine on wifi. Chrome is quick, so is feedly.
So I searched here and on Google and many people have the same issue. Some say 6.0.1 was bugged.
Either way I tried all the advice given to others. My router and modem are up do date. I reset them various times. The problem can be replicated on my sister's wifi and my dad's.
Check my phone's APN. Changed to 2.4 and 5ghz bands on the phone. Went back to auto wifi band. Nothing.
Tried safe mode. No dice.
I even wiped. No luck either.
I also tried wiping the data and cache on a few apps, play store being one of them. Can't remember the other two.
Anything else I'm missing or is 6.0.1 really bugged?
Is there a possibility mtc19z has a fix? I haven't received that update yet.
Forgot to mention
I called Nexus tech support. They say it's not a known issue. Project fi's tech support said the same thing.
sheek360 said:
Stock 6.0.1 mtc19v, on T-Mobile, july security update, never rooted this handset
I decided to start my own thread because I didn't want to hijack another's.
So here's the problem. Had my 5x for 3 days. And I love it, but it has weird wifi issues. I can't watch YouTube while I'm on wifi but it starts up with no issues while on LTE. Downloading apps and their updates take up to 20 minutes. While it's instant on LTE. Wifi calling is super choppy too. And my 5x occasionally disconnects too.
Everything else works fine on wifi. Chrome is quick, so is feedly.
So I searched here and on Google and many people have the same issue. Some say 6.0.1 was bugged.
Either way I tried all the advice given to others. My router and modem are up do date. I reset them various times. The problem can be replicated on my sister's wifi and my dad's.
Check my phone's APN. Changed to 2.4 and 5ghz bands on the phone. Went back to auto wifi band. Nothing.
Tried safe mode. No dice.
I even wiped. No luck either.
I also tried wiping the data and cache on a few apps, play store being one of them. Can't remember the other two.
Anything else I'm missing or is 6.0.1 really bugged?
Is there a possibility mtc19z has a fix? I haven't received that update yet.
Click to expand...
Click to collapse
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
OK I'll give it a shot
Darke5tShad0w said:
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
Click to expand...
Click to collapse
OK so far, Bluetooth on does nothing for me. Apps still download slow and wifi calling does nothing.
I'll try the lollipop dhcp tomorrow, with Bluetooth on and off. I'll report then.
Thanks for your advice.
Darke5tShad0w said:
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
Click to expand...
Click to collapse
Hi man, the lollipop dhcp didn't work. Tried it with Bluetooth on and off
Last option I can think off.
settings/backup & reset/network settings reset.
After that I would try doing a clean flash with the latest stock image, no apps etc and see what happens.
If that doesn't work I would return it for a new one.
Darke5tShad0w said:
Try with bluetooth turned on, doesn't need to be connected to anything.
Also try enabling developer options enable the setting to use lollipop dhcp client.
Click to expand...
Click to collapse
Darke5tShad0w said:
Last option I can think off.
settings/backup & reset/network settings reset.
After that I would try doing a clean flash with the latest stock image, no apps etc and see what happens.
If that doesn't work I would return it for a new one.
Click to expand...
Click to collapse
Tried that too. I'm stock never rooted. I've wiped twice already. Nexus support is barely any help. But yeah I'll try for a swap. Thanks.
Well project Fi couldn't help since I don't have their services. LG keeps telling me to call Nexus. Nexus keeps transferring me to project Fi.
I'm just gonna go buy another phone. This hassle isn't worth it.
sheek360 said:
Well project Fi couldn't help since I don't have their services. LG keeps telling me to call Nexus. Nexus keeps transferring me to project Fi.
I'm just gonna go buy another phone. This hassle isn't worth it.
Click to expand...
Click to collapse
You should be able to get a new one under warranty from where you brought it.
Darke5tShad0w said:
You should be able to get a new one under warranty from where you brought it.
Click to expand...
Click to collapse
Yeah I know. Tell them that lol.
I've always loved Nexus phones because of what they represent. But the customer service needs work.
sheek360 said:
So here's the problem. Had my 5x for 3 days. And I love it, but it has weird wifi issues. I can't watch YouTube while I'm on wifi but it starts up with no issues while on LTE. Downloading apps and their updates take up to 20 minutes. While it's instant on LTE. Wifi calling is super choppy too. And my 5x occasionally disconnects too.
Click to expand...
Click to collapse
My N5X has not had any wifi issues, thankfully, but I have had weird wifi issues on other android phones in the past. What has worked for me was to go into my router's settings and use DHCP Reservation to assign a specific IP address to the phone, and to make sure there were no conflicts in the IP assignments of various devices on the network. I also replaced the router's default DNS servers with Google's.
Those two steps have solved my android-related wifi issues in the past. But, again, I haven't had any issues with the N5X so this may or may not help you.
Nidstang said:
My N5X has not had any wifi issues, thankfully, but I have had weird wifi issues on other android phones in the past. What has worked for me was to go into my router's settings and use DHCP Reservation to assign a specific IP address to the phone, and to make sure there were no conflicts in the IP assignments of various devices on the network. I also replaced the router's default DNS servers with Google's.
Those two steps have solved my android-related wifi issues in the past. But, again, I haven't had any issues with the N5X so this may or may not help you.
Click to expand...
Click to collapse
I already tried the DNS change but I'll give the dhcp reservation a shot. Thanks.
Try ping and traceroute to confirm where in the path the problem is:
https://play.google.com/store/apps/details?id=ua.com.streamsoft.pingtools&hl=en
sfhub said:
Try ping and traceroute to confirm where in the path the problem is:
https://play.google.com/store/apps/details?id=ua.com.streamsoft.pingtools&hl=en
Click to expand...
Click to collapse
I'll give it a shot thanks
Nexus 5x wifi + Bluetooth.
So couple of years i use it without bluetooth turned on. With some wifi access points phone can't get in deep sleep. Some other access points sending packets to phone.
One day a read about bluetooth "on" options. And surprise, now phone can go deep sleep and dose not have battery drain.
Now i have to keep my bluetooth always on. Was same for android 6,7,8,8.1. with factory reseted.. different kernels dos not help.
Maybe some heard - it is hardware issue? Its go under warranty?
Hi guys,
I have a problem that when my A5 tried to connect to the wifi, the wifi logo with exclamation mark (!) shows, and later shows a message "Internet may not be available". There also two options below, to stay connected to wifi or disconnect it.
I have tried to restart the phone, wipe the cache, and finally I factory resetted it but it stays the same.
Any fixes? Is this a software problem?
Thanks in advance
rachmand42 said:
Hi guys,
I have a problem that when my A5 tried to connect to the wifi, the wifi logo with exclamation mark (!) shows, and later shows a message "Internet may not be available". There also two options below, to stay connected to wifi or disconnect it.
I have tried to restart the phone, wipe the cache, and finally I factory resetted it but it stays the same.
Any fixes? Is this a software problem?
Thanks in advance
Click to expand...
Click to collapse
Exact same issue, been trying everything I saw on internet for a whole month, including flashing a new firmware and other possible solutions that led to root the phone with no result...
I managed to capture logs (using adb shell to check dmesg and logcat) concerning what seems to be the cause of the issue:
When I turn on the wifi switch, the logs say "Wifi driver unloaded" and "Wifi driver loaded with scan capabilities only".
¿Could you try to capture logs and post them here so I can check if we are facing the same?
Seems I'm gonna stick to my faithful Moto G4 Plus a bit longer until I sort this out.
HellSpawn47 said:
Exact same issue, been trying everything I saw on internet for a whole month, including flashing a new firmware and other possible solutions that led to root the phone with no result...
I managed to capture logs (using adb shell to check dmesg and logcat) concerning what seems to be the cause of the issue:
When I turn on the wifi switch, the logs say "Wifi driver unloaded" and "Wifi driver loaded with scan capabilities only".
¿Could you try to capture logs and post them here so I can check if we are facing the same?
Seems I'm gonna stick to my faithful Moto G4 Plus a bit longer until I sort this out.
Click to expand...
Click to collapse
I have same issue with my a3 and sm-t810. what solves it for me is just turn of wifi and turn on wifi. wifi reconnectes and further no issue. both devices on 7.0.
Sent from my SM-A320FL using Tapatalk
My wife's and my phones have recently started exhibiting this very annoying problem. The only permanent fix I can find is to give each affected device a fixed IP address. If you do that, though, you really ought to log on to your router and permanently reserve any IP addresses you intend to use. None of this ought to be necessary, though. Android developers, please fix this very annoying bug.
Assign a fixed ip address to the phone and other devices seems to work for the moment.
ShaikhQasim said:
Assign a fixed ip address to the phone and other devices seems to work for the moment.
Click to expand...
Click to collapse
Had that issue too, have a dual band router and assigned different ssid to 2.4 and 5 ghz.
No more issues since...
Verstuurd vanaf mijn SM-T810 met Tapatalk