I'm not sure if this is the right place to ask this, please excuse my ignorant.
I have an EVO that won't charge. I've read a lot from Google search results that this is a common problem among many users. However, the port seems to be working, because my computer will recognize the phone and storage when I plug it in. The charge led will come on, and the indicator on the phone will say that it's charging, but the phone is actually only discharging while plugged in. Eventually the led will turn itself off, and the phone stops telling me that it's charging when the battery is down to its last drop.
I hope that someone with similar problem can help me with fixing this, or if anyone cause tell me if it's possible to fix? I want to send it in to HTC since I think the phone is under warranty, even if I don't have the protection plan from Sprint? The problem is the touch glass is cracks, and I don't know if they'll fix the USB port without saying that I broke it and won't cover that under the warranty. I want to buy a new screen and replace the broken one, but if I open up the phone it would void the warranty as well...
So I'm stuck with a discharging phone, cracked screen, and having to carry around 3 separate batteries everyday, and I have no idea what step I need to take.
Please help?
Have you tried plugging it into another charger? It may just be the charger that is screwed up. If this behavior pattern is consistent across multiple chargers then you may want to talk to Sprint to see what options you have.
Concordium said:
Have you tried plugging it into another charger? It may just be the charger that is screwed up. If this behavior pattern is consistent across multiple chargers then you may want to talk to Sprint to see what options you have.
Click to expand...
Click to collapse
Doubt it's the charger as it was stated that the computer connection works - should get a bit of a charge from that. I agree that a Sprint visit is due.
Just went through this myself! Would plug my phone in before bed and wake up with the phone at 2% or so. Thought it was the battery- so i took my battery to have the sprint store check it, they did say it was bad. So i bought 2 batteries off ebay.
I got the batteries and still had the issue. So then I took my phone to the sprint store and had them check the micro-usb port. They said it was fine and they cleaned it out cause dirt/dust was in it. Still had the problem..
So I bought a new micro-usb cable of monoprice (still using the same wall charger) , and that solved the issue! Had a bad cable. Now my phone charges super quickly in matter of 4hrs.
It could still be the charger. The USB cable sends data and power through different pins. So a bad cable could still transfer data while not pushing a charge.
Sent from my PC36100
It's gotta be the port happen to mine and I was able to get it fix as long as the port was still attached to the motherboard, if its not attached then have to go thru the insurance.
EVO with Identity Crisis
I was able to connect to my computer and send data just fine with the old (broken) usb cable.
I've tried three different cable and a car charger, same result; they all say the phone is charging but it only gets discharged. USB/storage connection works. Last time the Sprint store said the battery is faulty, but I have 3 different ones and neither will get charged with the phone plugged in, an external charger will work.
kzn said:
I've tried three different cable and a car charger, same result; they all say the phone is charging but it only gets discharged. USB/storage connection works. Last time the Sprint store said the battery is faulty, but I have 3 different ones and neither will get charged with the phone plugged in, an external charger will work.
Click to expand...
Click to collapse
Definitely sounds like a port issue then. If you return to Sprint and review what you've done, as well as the result of your previous trip, then they should be able to take care of you. If they try to tell you it's the battery again just stand your ground. Good luck.
I had a similar issue. I tried everything. It wasn't until I found my HTC cable that it started charging again. I work in IT and tried cables from everything I could get my hands on (blackberries, external drives etc. ) The cable that came with my phone was the only thing that worked.
Sent from my PC36100 using XDA App
Had same issue except couldnt sync. Eventually couldnt charge at all...Had port replaced ans can charge all day but no sync still....sucks but at least I can charge.
mexigga said:
Had same issue except couldnt sync. Eventually couldnt charge at all...Had port replaced ans can charge all day but no sync still....sucks but at least I can charge.
Click to expand...
Click to collapse
If you replaced the port yourself, I would love to know how to do it!
Took the phone back to Sprint and they said there's nothing they can do. I don't have the protection plan so I couldn't even pay the $100 to get it replaced (although I probably wouldn't as I can upgrade my contract and get a new phone soon). They also told me that HTC wouldn't cover it under their warranty because the screen is cracked and they will blame that on me for misused. I tried to check the warranty policy on HTC, but the page is not even available. Does anyone have experience dealing with HTC? I bought a replacement screen, I'd like to replace the screen but don't want to open up the phone if there's a chance HTC will fix the USB port...
HTC EVO 4G Won't - Stopped Charging Battery Issue
Hey Guys,
Two nights ago I woke up to an EVO that was plugged in with a Cellet
extractable charging cord, as it is just about every night. But, the phone was
still showing that it was charging the battery, animation with lighting bolt,
at only 50% charged after about 6.5 hours of charging. Hmmm....
The latter after trying to charge in the coffee shop first with Cellet chord in the
wall then a portable 3500mah solar portable charger; the phone not seeming to
charge at or past 50% charged.
My EVO is rooted but still with the stock ROM and the gingerbread 2.3.3 OTA
update. The battery is a Seido 1750mah and SetCPU is at 245 - 998mhz. The
phone has only been rooted for a few weeks, but I don't see where rooting
would interfere with battery charging.
I've pulled the battery out, several times to no avail. Switched back to the
stock battery, same results. However, if the battery is less than 50% full
the phone will charge the battery to 25% or 50%, weird. If the battery is
at 75% or more full, the phone will top off the charge to a green LED at 100%,
sometimes. Sometimes it won't fully charge the battery. Weird.
I read different posts regarding poor USB chords so I pulled out the stock
micro USB to USB, a charge only chord I figured, and am trying to top
off the Seido battery, which it seems to be doing as it's now full green but
still charging as the animation shows the bolt in the battery and the LED
is still orange.
If put the batteries in the Seido wall charger, the thing the size of a deck
of cards, both batteries fully charge.
I also use Screen Off by Iwashi Soft. That app has worked pretty well with just
a little funkiness now and then. However, while plugged in, I hit the power
button, instead of the home button to turn on the home screen. The phone
wouldn't open to any screen nor would turn on or off. So I ended up
yanking the battery to turn it off then reinstalled battery and turned phone back
on. I don't know if that had any effect on the charging issue, but I took
the icon off the homescreen and am using the power button only, for now.
I don't think both batteries are faulty at the same time at this point. I
don't know if the screen off app caused some wake issue that interferes with
charging the battery.
I do know that when plugging in the phone to charge there's a bit of clunkiness
initially as the phone locks for a second before allowing use for screen or app
and that's always been the case since the gb update. Also, the LED doesn't
always turn green from amber when fully charged with the screen off until
you reboot or use the phone in some way while still plugged in. So there is
some kind of wake issue in the stock ROM. But the latter has never stopped
the battery from charging.
I do know that Plume, the twitter app, started acting clunky with not updating
in the background unless I opened the app at least once after a reboot. But
I don't know if the latter is a wake issue.
Battery still seems normal. Heavy normal use, lots of SMS, tweets, Pulse reading,
Dolphin browsing, I'll kill 50% or more of the battery in 4+ hours. Otherwise, the
phone mostly in standby with periodic email and twitter reads, the battery lasts
all day or more than 24 hours. But the latter rarely happens anymore because I'm
a user.
The battery just went full charge with the stock charging cable just now.
This morning, I woke up with a dead phone, auto shutoff even though it was
plugged in which I did after solitaire and before going to sleep; as a charging
test.
I don't know if it's the phone or the Cellet retractable cord or both that's
stopping the battery from fully charging normally and consistently. I'll need
to get another data-charge combo chord and do more testing; and a new ROM.
Any ideas anybody?
try a new rom and also try using the stock charger and usb cable. Check inside your usb port on your phone for dust as well. Also go into recovery and wipe your battery stats. In the wipe menu for amonRa and under advanced (maybe here, i dont use cwm on my phone) in clockworkmod. also wipe your dalvik-cache just to clear any issues you may have, restart and give it a test. good luck
I just bought a phone with a broken charger port. Broke clean off the board, so my next step is to try to get liquid solder and stick it to the board. Did you take ur phone apart to see if the port is lose?
So I used the stock USB charging chord. Sure enough, it charged the phone.
Then I tried the portable charger at the coffee shop, worked. So the Cellet retractable
chord obviously had a short or something damaged/shorted for the charging part of
the cable after a year + of use and abuse.
What I don't understand, and haven't researched, is why there are charge only
chords; the stock USB HTC chord charges the phone, but the PC won't recognize
the phone's Micro SD card or the phone as an external drive. I presume the duo use
chords have a data path as well as a charging path. And yes, I know to switch the
phone from charge only to disk drive. The Cellet chord would provide the PC with
recognition for the phone's drive.
Considering the latter, what I'm not sure of, and haven't researched, is why when
the phone stopped charging, the chord eventually stopped charging, the phone
status still showed it as charging; the amber LED light on and the battery icon
in charging animation with white bolt showing? I presume that the charging path
still triggered the charging status, except once when I turned the screen back
on the battery icon was not animated and the white bolt not showing so I unplugged
the chord then plugged it back in where the battery icon animation continued.
Fortunately, or not, this forum returned 600+ results for 'battery not charging' and after
sifting through a few, the charging chord was mentioned which prevented a Sprint trip
and me contacting Seido; thankfully.
So I think manufacturers and ROM/kernel developers should visit this issue as a chord
that actually is not charging, or charging at an absurdly low rate, should trigger some alert
and not show a battery icon animation that appears to be charging normally.
I have a rooted HTC evo 4g. I rooted it about 2 months ago and have had no problems.
I woke up this morning, and it is bricked. I have not recently flashed anything or done anything beyond regular phone use.
i cannot enter download mode, and the "charging" led does not come on.
Any suggestions?
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
BobWalker said:
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
Click to expand...
Click to collapse
the power button does nothing.
The usb cable and wall adapter works on my kindle, and i tried an additional one with no results.
The battery appears normal, however my next planned step is to try and get a replacement battery and see if that works.
Try taking battery out and then plug usb cable in only and try to turn on...
angryITman said:
Try taking battery out and then plug usb cable in only and try to turn on...
Click to expand...
Click to collapse
no dice.
also wondering about the cause... 2 potential things:
- I've noticed that the phone gets very hot. 40+ degrees even when not running much. Is this within normal tolerance or could i be looking at heat damage.
- I've been getting the pop-up asking me to do some sort of OTA update. I keep saying no, because i know these ota updates can be incompatible with rooted phones. Could it have pushed through somehow and if it did could it cause the problem i am experiencing?
phone is fixed.
A read on the sprint forum that sometimes holding down the power for an extended time can get the phone to be responsive... had to hold it for like 90 seconds. It then flashed the white evo boot screen and powered back down almost immediately.
After this, however, the orange charging light came on and i was able to get to boot loader. I let the phone charge for a while, then it boot up as normal.
One of the things i noticed is that the battery is practically completely drained... this is odd as it was plugged into the charger when it died. On the same sprint forum, others have speculated that sometimes the battery can drain to the point where it wont accept a charge anymore... so maybe thats the issue.
Please look into this guys;
Last night, I charged my HOX from 18%-28%, used it for a few minutes and then turned it off (it was still at 28%). I then plugged it into the HTC "black box" usb charger (I've been using the same one since I got the phone like six months ago) but turned on charging after 2 hours - and left it charging for like 6½ hours.
EDIT: My brother actually switched on charging two hours after I switched the phone off. [IT WAS TURNED OFF FOR 2 HOURS]
In the morning, the red LED wasn't on, so I disconnected it and tried turning it on - it didn't work.
I tried holding all three buttons for minutes and all of that, but it still didn't work.
I googled the issue and went through a bunch of threads where the exact same thing happened, and most people said the battery either died permanently or something similar. This one person said he fixed his HOX by using a different charger, apparently the chargers themselves can die.
I plugged my HOX into my mom's Samsung charger, and booted it into bootloader, and selected RECOVERY. After a few minutes and to my orgasmic relief, my phone turned on.
I'm still confused as to what happened.
1) Is there something terribly wrong with my phone's battery now? (When it turned on it was at 1%, whereas I turned it off 6½ hours prior at 28%)
2) My HTC black box charger is obviously not to be used now, right?
3) Is there any problem with using a samsung charger on my HOX from now on? Or should I search for another HTC Black Box Charger?
I'll leave it on charge until it reaches around 60-70% and test it out, and let you know if it's fine. But until then, could you please try answering my questions?
THANKS!
On a side note:
I recently had my HOX repaired at the UK service center under warranty. The phone actually had a bunch of issues; yellow spots on the screen, the ruined wifi antennae thing.. Well, they replaced the screen and display, and replaced the Wifi wiring. When I got it back, it turned out that they forgot to remove a plastic cover from the in-call speaker. Thus I cannot use the phone for phone calls outside of extremely quiet places, unless I use earphones with a mic. I let HTC know this, and they said, "Oh, no problem, just send it back to center"
I reside outside of the UK. I had to send it there with my own money and bring it back with my own money. So now I have to choose between spending another $90 or being able to use my phone for phone calls.
Thanks again, whoever bothers to read this and helps me
Today, when i was charging my phone when it was around 20%, it didnt charge well and gave a message that the phone was draining more than it was charging. I shut my phone at let it charge, but the orange light started to blink on and off so it wasnt charging right. I tried different plugs and chargers but same deal.
Now the light doesnt come on at all, so im assuming all the battery is dead. I checked online a bit for solutions like pressing the power button and up/down button for a while, doing so under a light, leaving it charging for a while, trying to charge with my laptop usb. But nothing seems to be working.
When I try the power and up/down combo and then charge it, the light comes back for a few seconds but then vanishes. I dont know if this means anything, but in any case, I cant get my phone on so i need help. Is there anything I havent tried?
Sounds like a hardware problem, but I'm no expert. I'd take it to a repair place.
Shiverfire said:
Today, when i was charging my phone when it was around 20%, it didnt charge well and gave a message that the phone was draining more than it was charging. I shut my phone at let it charge, but the orange light started to blink on and off so it wasnt charging right. I tried different plugs and chargers but same deal.
Now the light doesnt come on at all, so im assuming all the battery is dead. I checked online a bit for solutions like pressing the power button and up/down button for a while, doing so under a light, leaving it charging for a while, trying to charge with my laptop usb. But nothing seems to be working.
When I try the power and up/down combo and then charge it, the light comes back for a few seconds but then vanishes. I dont know if this means anything, but in any case, I cant get my phone on so i need help. Is there anything I havent tried?
Click to expand...
Click to collapse
I had a similar issue months back with my m8. The micro usb port contacts had weakened and I had to put pressure on top of the area where the cable connects to the phone just to get it to charge. I was still under warranty, so I ended up taking mine back to ATT and getting it replaced for free, with them calling it a defect.
Try putting pressure on different parts of the cable when you charge it, and use a program like gsam battery monitor, to make sure it's drawing power. This will only be a temporary fix, though.
Hey everyone,
has anyone experienced something similar and was able to fix it?
My TA-1043 has previously turned off overnight, or simply didn't charge occasionally. This behavior was reported by others as well, and wasn't really that much of a problem for me.
However today not only did it turn off, it also does not turn on or accept a charge anymore at all. I tried several different cables and cleaned out the charging port, but it just will not charge at all from either a power bank or a wall plug.
I ordered a replacement charging board, but if that doesn't work and no one else has had this problem i'm gonna have to get a new phone i reckon... (warranty only covers one year and the place i got it from charged extra for extended warranty)
And yes i also tried holding the power button for 30 seconds, does nothing as expected...
So, has anyone had this problem and knows what causes it?
replaced the charging board and now it works again, let's see if that was the root cause... interestingly, the battery was at 50% charge when it started working again, so i actually believe it's something to do with the mainboard
It's a Software Problem
The same thing happened to my phone recently. What I did was to to click on the power, volume up, and volume down for 40 seconds. It was one of the longest 40 seconds in my life. It turned on and the battery was at 49%. It worked fine after that. I don't know why it happened but the problem was a software one not hardware even though it didn't want to charge anywhere and was always seemingly off.