Warranty replacement - G2 and Desire Z Q&A, Help & Troubleshooting

so, i unrooted my wifes g2 for warranty replacing, then a week later my phone starts randomly rebooting also. So i called in to tmobile to get it replaced, they say they are out of stock on the g2, but that i can get a hd7, mt4, or a titanium g2 instead. Does anyone have any idea what the titanium g2 looks like?

What in the world they talking about, listen there's only one G2 color, so just tell them yes yu want the titanium, its the same one yu had before and the one I have lol, these reps don't know what they are talking about.
Sent from my T-Mobile G2 using XDA App

lmao, thats what i thought. I even asked if it is on the site, she said no its not. I asked her to describe it, she said its the exact same but darker. But i guess i will find out when i receive it.

mikeysmith281 said:
lmao, thats what i thought. I even asked if it is on the site, she said no its not. I asked her to describe it, she said its the exact same but darker. But i guess i will find out when i receive it.
Click to expand...
Click to collapse
Lolz. I was wondering if I was getting something special when I showed as having a "G2 w/ google titanium" being shipped to me but nope. I thought there was a black one at first but I've never seen or heard of one.
Sent from my shiny metal G2 w/ meXdroid V2

PaganAng3l said:
Lolz. I was wondering if I was getting something special when I showed as having a "G2 w/ google titanium" being shipped to me but nope. I thought there was a black one at first but I've never seen or heard of one.
Sent from my shiny metal G2 w/ meXdroid V2
Click to expand...
Click to collapse
Oh there is a black one, but its in india not here in the U.S.
Look http://androidandme.com/wp-content/uploads/2010/07/htc-vision-g1-blaze.jpg
Sent from my T-Mobile G2 using XDA App

so u confirm, it is the exact same phone, with just a extra word in the name. thanks.

mikeysmith281 said:
so u confirm, it is the exact same phone, with just a extra word in the name. thanks.
Click to expand...
Click to collapse
Yea, even when yu look it up on tmo online it says titanium lol there is no other G2, but like I said these reps don't know half what they talking about.
Sent from my T-Mobile G2 using XDA App

Related

[Q] Will HTC Give Me A Replacement Phone?

Hey guys, I got some questions.. Someone told me that for 90$ HTC would replace my Slide & give me a new one. The questions are:
will they replace it anywhere in the world?
will they replace it even if I lost the original accesories?
will they replace it even if it's not in good conditions?
where do I gotta ask for the replacement phone?
brickopick said:
Hey guys, I got some questions.. Someone told me that for 90$ HTC would replace my Slide & give me a new one. The questions are:
will they replace it anywhere in the world?
will they replace it even if I lost the original accesories?
will they replace it even if it's not in good conditions?
where do I gotta ask for the replacement phone?
Click to expand...
Click to collapse
HTC or even T-Mobile will replace free if its still under warranty. If not then maybe you have to pay to get it replaced/fixed. As far as condition... Is the screen messed up? Scratches don't matter. If its scratched up then they'll still replace it. But if its cracked then that's on you.
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
OuncE718 said:
HTC or even T-Mobile will replace free if its still under warranty. If not then maybe you have to pay to get it replaced/fixed. As far as condition... Is the screen messed up? Scratches don't matter. If its scratched up then they'll still replace it. But if its cracked then that's on you.
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
Click to expand...
Click to collapse
Thanks for answering.. The screen isn't cracked, OH but the screen is kinda separated from the keyboard (can still perfectly slide, everything works, but it has a gap between the top middle and the bottom middle), another problem's that I live in Paraguay (south americ, no T-mo or official HTC stores here, I bought this phone on a trip to the US).. How can I contact HTC and find out more about a replacement phone? And how do I know if it still has warranty?:/.. OH, and will they replace it even if I don't have the original accessories?
brickopick said:
Thanks for answering.. The screen isn't cracked, OH but the screen is kinda separated from the keyboard (can still perfectly slide, everything works, but it has a gap between the top middle and the bottom middle), another problem's that I live in Paraguay (south americ, no T-mo or official HTC stores here, I bought this phone on a trip to the US).. How can I contact HTC and find out more about a replacement phone? And how do I know if it still has warranty?:/.. OH, and will they replace it even if I don't have the original accessories?
Click to expand...
Click to collapse
I think warranty is like 6 months. you have to call T-Mobile. They will give you a new phone. It doesn't matter if you have accessories or not because they will trade just the phone itself. No battery, battery cover or accessories. the just want the phone.
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
OuncE718 said:
I think warranty is like 6 months. you have to call T-Mobile. They will give you a new phone. It doesn't matter if you have accessories or not because they will trade just the phone itself. No battery, battery cover or accessories. the just want the phone.
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
Click to expand...
Click to collapse
as I already said: I live in Paraguay, there's no t-mo here.. But someone told me that for 90 bucks HTC gives me a replacement phone.. what I wanna know is if they will still do it after all the **** I did (read the first post)
brickopick said:
as I already said: I live in Paraguay, there's no t-mo here.. But someone told me that for 90 bucks HTC gives me a replacement phone.. what I wanna know is if they will still do it after all the **** I did (read the first post)
Click to expand...
Click to collapse
I read the 1st post. Call them!
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
OuncE718 said:
I read the 1st post. Call them!
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
Click to expand...
Click to collapse
you mean call HTC or T-MO?
oh, you mean htc.. I'll have to make a internacional call, but ok.. I can also contact them via mail (I think).. I'll figure it out.. thanks for helping!!
brickopick said:
oh, you mean htc.. I'll have to make a internacional call, but ok.. I can also contact them via mail (I think).. I'll figure it out.. thanks for helping!!
Click to expand...
Click to collapse
I would call T-Mo first
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
Call tmobile. Tell them what happened you will get a replacement phone. Just make shure that there is no water damage or anything. I'm getting another this week.
Sent from my T-Mobile myTouch 3G Slide using XDA App

Evo 4G

Hey guys I have found a Evo4g at work in pristine condition. Could I sell it or is it no good? I see that these Sprint phones don't take a sim card. So I wasnt sure if it would work unless it was purchased from store? Thanks guys!
Sent from my HTC Glacier using XDA Premium App
I suggest you turn it in to your workplace's lost & found department. An EVO 4G is not a device that people will discard as trash. I'd like to believe someone is looking for it. If it's unlocked, peruse the contact list and make some calls to determine its owner.
posting & replying via the XDA Premium app.
You should turn that into someone, a supervisor...ect. SOMEONE is looking for that phone because...its a beautiful device. Mine got stolen [still don't know how] and I moved hell and high water for that thing. That person will really appreciate, and like dougjamal suggested, if unlocked, use the call log, make some calls to find out who's it is.
KingDavid63 said:
Hey guys I have found a Evo4g at work in pristine condition. Could I sell it or is it no good? I see that these Sprint phones don't take a sim card. So I wasnt sure if it would work unless it was purchased from store? Thanks guys!
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Seriously? You find someone else's property and you want to SELL it?!?!
Wow. It is amazing how society has fallen...
And let me tell you something about CDMA....
The phone is linked to the account through the ESN number... if he reports it lost/stolen, and you try to activate it, expect trouble.
Calm down... I found it over a week ago... I did turn it in to my supervisor and they called me up there and did paper work because no one claimed it. Alot of people in and out of plant traveling.... No contacts in it... What else to do?
Sent from my HTC Glacier using XDA Premium App
KingDavid63 said:
Calm down... I found it over a week ago... I did turn it in to my supervisor and they called me up there and did paper work because no one claimed it. Alot of people in and out of plant traveling.... No contacts in it... What else to do?
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Well...I guess hold onto it, and ask around for another week...
I would recommend leaving it with the supervisor/manager in the department you found it in, because it'd be most likely that person would turn to them to check. Also it keeps you out of liability if "something happened to the phone."
Yea your probably right. I would want my Glacier. Ima call sprint see if they knows who it is...
Sent from my HTC Glacier using XDA Premium App
Lol
1. Pull the battery and find the ESN
2. CALL SPRINT tell them exactly what happened especially the policy for your company waiting a week for it's owner to return.
OPTION 2. CALL SPRINT and ask them if the ESN is clear. If it is your in the clear as well.
Sent from my PC36100 using XDA Premium App
KingDavid63 said:
Yea your probably right. I would want my Glacier. Ima call sprint see if they knows who it is...
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
From the home screen, press menu > settings > about phone at the bottom > status, and it'll list the device phone number. Tell it to the sprint rep and they should be able to direct you to a person from there, also the MEID number if they ask for it.
I was wondering about this a few months ago when I moved over to Sprint. I signed up with the Shift and decided after it had shipped I didn't like the keyboard so I went to a store and swapped it. The guy accidentally put it in my bag still with my Evo box and I didn't see it until I got home. Being the nice person I am I returned it next business day on the "low", incase he might get in trouble, but I know for a split second I was wondering how much I could craigslist it for.

Speakers

So I just got an evo from a friend and the speakers are busted. I was wondering if anyone knew where to buy a speaker for it? Its the back speaker
Sent from my SCH-I500 using XDA Premium App
brd912 said:
So I just got an evo from a friend and the speakers are busted. I was wondering if anyone knew where to buy a speaker for it? Its the back speaker
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
Here ya go my friend. http://tinyurl.com/4249jyv
brd912 said:
So I just got an evo from a friend and the speakers are busted. I was wondering if anyone knew where to buy a speaker for it? Its the back speaker
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
heres the parts:
Code:
http://www.globaldirectparts.com/Sprint-HTC-Evo-4G-Replacement-Repair-Parts-s/6178.htm
heres a guide:
Code:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Rear-Speaker/3067/4
i agree u should of Google it but no biggie as it only took me 2 sec to help u with a link...too bad more ppl on this forum aren't as helpful...good luck...post back on your success as i need to do the same thing soon...
dezel29 said:
heres the parts:
Code:
http://www.globaldirectparts.com/Sprint-HTC-Evo-4G-Replacement-Repair-Parts-s/6178.htm
heres a guide:
Code:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Rear-Speaker/3067/4
i agree u should of Google it but no biggie as it only took me 2 sec to help u with a link...too bad more ppl on this forum aren't as helpful...good luck...post back on your success as i need to do the same thing soon...
Click to expand...
Click to collapse
Well see when I googled "htc evo speaker went out" just to see what other users have bought or what they have did to fix it that way I don't end up buying the wrong thing loll but I couldn't find any links to the speakers so I figured I would ask here to see if anyone knew the best place to buy them. Thanks though,I will report back
Sent from my SCH-I500 using XDA Premium App
Well see when I googled "htc evo speaker went out"
Click to expand...
Click to collapse
You should have googled "htc evo replacement speaker", not "went out", that doesnt make any sense, where did it go out to?
sitlet said:
You should have googled "htc evo replacement speaker", not "went out", that doesnt make any sense, where did it go out to?
Click to expand...
Click to collapse
Try googlin something that way. For instance "I hate the droid x" (<<lol) and it will pull up results with threads of people stating that. I was trying to find threads where people's speakers "went out" (messed up) to see if anyone pointed them towards a good reliable place to get a replacement speaker and too see if anyone could confirm the realibility of that place selling the speaker. That is why I googled it that way
Sent from my SCH-I500 using XDA Premium App
I just ordered one for a friend of mine's Evo last week on eBay. It cost me $4 including shipping from a US seller and it arrived at my house in a few days.
The Hero uses the same speaker.... This might make it easier to find. You could always go to your local Sprint store and have it replaced for free. (Since you have TEP right?)
winderg said:
The Hero uses the same speaker.... This might make it easier to find. You could always go to your local Sprint store and have it replaced for free. (Since you have TEP right?)
Click to expand...
Click to collapse
I actually have a hero laying around thanks for that info
Sent from my SCH-I500 using XDA Premium App
winderg said:
The Hero uses the same speaker.... This might make it easier to find. You could always go to your local Sprint store and have it replaced for free. (Since you have TEP right?)
Click to expand...
Click to collapse
Thats what I did when they sent me a busted speaker.
Sent from my PC36100 using XDA Premium App

Using Sprint Insurance.. Please help!

So, my phone fell out of my pocket the other day, and the screen cracked and spidered and the touch is no longer working. I was going to have it replaced through the insurance. The phone is rooted, unlocked, and I was wondering do I need to return it to stock before sending it back, and was wondering how to do this? I've been looking through threads and haven't seen anything about relocking and returning to stock. With the screen not working I'm not sure it is an issue, but I want to be sure. Any help would be appreciated. Thank you in advance for any help.
Sorry to hear about it.
Look under Android Development. There is a thread that will help you get lgog back to stock.
Hint: it's the very first one.
Or just return it as is. If the touch screen doesn't function due too crack, i doubt they'll make a fuss about rooted or not.
Sent from my LG-LS970 using xda premium
Asurion doesn't care about rooted or not. Just send it in.
Sent from my LG-LS970 using xda premium
mobius1484 said:
So, my phone fell out of my pocket the other day, and the screen cracked and spidered and the touch is no longer working. I was going to have it replaced through the insurance. The phone is rooted, unlocked, and I was wondering do I need to return it to stock before sending it back, and was wondering how to do this? I've been looking through threads and haven't seen anything about relocking and returning to stock. With the screen not working I'm not sure it is an issue, but I want to be sure. Any help would be appreciated. Thank you in advance for any help.
Click to expand...
Click to collapse
i went through the EXACT same situation last week, my phones screen broke and no longer registered touches. Asurion is out of stock for the LGOG, they are going to try and offer you a GSIII, tell them no, explain to them the specs are nowhere near comparable and demand at least a Galaxy Note 2, or make them find you a LGOG, they said it wasnt in stock but once i made a complaint with the BBB they just happened to "find" one. They can make it happen but you have to be firm with them.
I gave a copy of Sprint's service policy to xda and the other sites some time ago. I'm surprised that rumor of Sprint not servicing rooted phones keeps coming up.
You will be fine sending it in as is. If it is severely damaged, Asurion will just salvage it for parts to rebuild another LG.
_Epic said:
Asurion doesn't care about rooted or not. Just send it in.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Okay thanks. I was luckily able to back up my stuff but that saves me the trouble of using LGNPST on it.
Enzopreme said:
i went through the EXACT same situation last week, my phones screen broke and no longer registered touches. Asurion is out of stock for the LGOG, they are going to try and offer you a GSIII, tell them no, explain to them the specs are nowhere near comparable and demand at least a Galaxy Note 2, or make them find you a LGOG, they said it wasnt in stock but once i made a complaint with the BBB they just happened to "find" one. They can make it happen but you have to be firm with them.
Click to expand...
Click to collapse
Yeah, I read about this sort of thing in the Asurion thread floating about here. I'm going to be giving them hell if they give me a problem. I did not and do not want the GSIII and would not accept it as a replacement. Nor do I really want the GN2. (Maybe I should tell them they can give me a GSIV lol)
Thanks for the reply guys. You've all been 'thanked'.
Lokifish Marz said:
I gave a copy of Sprint's service policy to xda and the other sites some time ago. I'm surprised that rumor of Sprint not servicing rooted phones keeps coming up.
You will be fine sending it in as is. If it is severely damaged, Asurion will just salvage it for parts to rebuild another LG.
Click to expand...
Click to collapse
Didn't see your post until I'd already replied to the others. I think I saw that around, but didn't think to give it a look. I just thought it might be best to cover my ass. Thanks though.
mobius1484 said:
Okay thanks. I was luckily able to back up my stuff but that saves me the trouble of using LGNPST on it.
Yeah, I read about this sort of thing in the Asurion thread floating about here. I'm going to be giving them hell if they give me a problem. I did not and do not want the GSIII and would not accept it as a replacement. Nor do I really want the GN2. (Maybe I should tell them they can give me a GSIV lol)
Thanks for the reply guys. You've all been 'thanked'.
Click to expand...
Click to collapse
I was hoping for a HTC One but BBB works fast and they sent me a note 2, then they sent me the LGOG the next day, lol.
Enzopreme said:
I was hoping for a HTC One but BBB works fast and they sent me a note 2, then they sent me the LGOG the next day, lol.
Click to expand...
Click to collapse
They are offering a gn2?
Sent from my LG-LS970 using xda premium
_Epic said:
They are offering a gn2?
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
did they let you keep both for pain and suffering of their ****ty service? lol
(Q) Do they ask you to send in your phone? I have used the insurance before they never asked me to send in my old phones.
Sent from my LG-LS970 using XDA Premium HD app

[Q] Best Buy Insurance and Rooting

So i got my Optimus G about 2 weeks ago and i love it. Upgraded from my old Evo 4g.
I decided i would go a bit and see how stock was, and it's pretty good honestly. I like some of the things LG added in, but the battery life is kinda....meh. I feel like i could definently get better battery with a different rom, but here is the problem : I am not too careful with phones. I would love to be but i always end up dropping them or something stupid to break it.
Now my question is, if i root it would it void my insurance at Best Buy? Could i just go back to stock or would they check?
It's pretty easy to revert back to full stock before you take it back if you need to.
There is a stickied thread for that: http://forum.xda-developers.com/sho...estoring Phone from Soft-Brick and FAQ [2/11]
Sent from my LG-LS970 using xda app-developers app
ABurningFalcon said:
It's pretty easy to revert back to full stock before you take it back if you need to.
There is a stickied thread for that: http://forum.xda-developers.com/sho...estoring Phone from Soft-Brick and FAQ [2/11]
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Would BBY be able to figure out it was rooted?
Kman355 said:
Would BBY be able to figure out it was rooted?
Click to expand...
Click to collapse
Nope. It will revert the phone to the stock ROM, lock boot loader and unroot. Nothing to really worry about.:thumbup:
Sent from my LG-LS970 using xda app-developers app
Hmm is the Optimus g easy to brick? If not I'm definitely going to root it.
Sent from my LG-LS970 using xda app-developers app
Kman355 said:
Hmm is the Optimus g easy to brick? If not I'm definitely going to root it.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Just make sure you read before you flash anything, I also came from an Evo 4g. I just got my LGOG on 4/1 and I rooted and unlocked mine the next day. I scared myself a bit because I soft bricked the phone, but it is so easy to restore. Honestly rooting and unlocking this phone is a lot easier than doing it on the evo once you have an understanding of what you need to do
Alright that gives me some confidence haha. I'll sit down this weekend and read up and root it. Thanks everyone.
Sent from my LG-LS970 using xda app-developers app
As a former best buy employee i can tell you that best buy does not care if your phone is rooted. No where in your insurance does it say that they won't cover rooted phones. Employees won't even look at it. Box it up and send it out is the policy. I traded in my rooted evo lte running cm10 to get my optimus g and no one batted an eye.
nyclone03 said:
As a former best buy employee i can tell you that best buy does not care if your phone is rooted. No where in your insurance does it say that they won't cover rooted phones. Employees won't even look at it. Box it up and send it out is the policy. I traded in my rooted evo lte running cm10 to get my optimus g and no one batted an eye.
Click to expand...
Click to collapse
I can vouch for this and say that I soft bricked my evo 4g lte and it just so happened that my g/f had purchased the geek squad warranty (even though I told her not to), geek squad will send your phone to be repaired and if you want a loaner phone you have to pay a 50$ deposit. I got lucky and read the receipt to find out that if you are a reward zone member you have 60 days from initial purchase to make an exchange so I was able to swap two evo 4g lte's for two lg optimus g's
Word of advice, when rooting/flashing whatever the OG, make sure you dont make the same mistake I did and type in "Sprint LG Optimus G" into the forum search cuz there are two separate boards for sprint and non sprint OG's

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