Desire dead after a system crash - Desire Q&A, Help & Troubleshooting

Hi, Today during a surfing on the net with my wifi and in particular whan I was watching a video on youtube, my Desire stop working during the video and I removed the battery to unlock it, but when I reinsert the battery the phone don't power on and don't go on recovery, It seems completely dead, if I put it on charge the orange led work but when I press power or power + vol down the led turn off and there are no response from the phone.
What can I do? Can I send it to the asssistance, it is rooted with unrevoked and with djdroid 2.1 installed on it!, and I have it from a week because of the porblem of rebooting the asssistance have changed it the motherboard.
Please help me!

ninpoumike said:
Hi, Today during a surfing on the net with my wifi and in particular whan I was watching a video on youtube, my Desire stop working during the video and I removed the battery to unlock it, but when I reinsert the battery the phone don't power on and don't go on recovery, It seems completely dead, if I put it on charge the orange led work but when I press power or power + vol down the led turn off and there are no response from the phone.
What can I do? Can I send it to the asssistance, it is rooted with unrevoked and with djdroid 2.1 installed on it!, and I have it from a week because of the porblem of rebooting the asssistance have changed it the motherboard.
Please help me!
Click to expand...
Click to collapse
I think manufacturers tend to treat rooting = void warranty unfortunately
Are you able to connect with the handset via adb?
There's a good tutorial on this here:
http://forum.xda-developers.com/showthread.php?t=879701
If it works, you might try to flash the correct branded stock rom (RUU) so you can return it?

The phone cannot be setting in any mode because it seems died at all, it is unusable with usb because it don't turn on, the system cannot found a device totally off.

Send an e-Mail to HTC
As you can't give your phone back to HTC, you could send them an e-mail, so that they could (maybe) help you to fix it ? Else.... you wil have to buy a new phone (if it isn't done yet). I'm sorry for you.

Eeek poor you, if you can't connect via usb then you have big problems
ninpoumike said:
Hi, Today during a surfing on the net with my wifi and in particular whan I was watching a video on youtube, my Desire stop working during the video and I removed the battery to unlock it, but when I reinsert the battery the phone don't power on and don't go on recovery, It seems completely dead, if I put it on charge the orange led work but when I press power or power + vol down the led turn off and there are no response from the phone.
What can I do? Can I send it to the asssistance, it is rooted with unrevoked and with djdroid 2.1 installed on it!, and I have it from a week because of the porblem of rebooting the asssistance have changed it the motherboard.
Please help me!
Click to expand...
Click to collapse
Sent from my HTC Desire using XDA App

Does the phone vibrate after powering on? If it does, even if the screen seems dead, your phone is repairable. You might've just had a USB brick.

Borat38 said:
Does the phone vibrate after powering on? If it does, even if the screen seems dead, your phone is repairable. You might've just had a USB brick.
Click to expand...
Click to collapse
But will adb work ? Or only USB ?
Sent from my HTC Desire using XDA Premium App

no, the phone don't vibrate, but it start to be warm when I press power. Anyway I have send him to assistance, because other people with the desire totaly dead have told to me that the assistance don't lose time if the phone won't turn on and simply replace the motherboard, because I think that is for the last replacement of the motherboard that it go down in a week.

They have changed me the phone again, the motherboard obviusly.

Related

Desire HD wont turn on?

Hey guys,
Was just looking through the market and saw an animations app, so i downloaded it, installed as normal, accepted the superuser request and chose what animation i wanted, (I chose blur if it makes any difference). It then requested a reboot, so i rebooted, but now nothing happens to my phone, It is just like the phone is powered off, nothing comes up on the screen. Ive tried booting normally and booting into recovery but nothing
Any ideas?
I'm using Leedroid ROM and Kernel, both on the latest versions.
Thanks in advance.
What happend if you plug in the power cable? Isn't booting into recovery?
dmue said:
What happend if you plug in the power cable? Isn't booting into recovery?
Click to expand...
Click to collapse
Nope nothing happens, it's just like its got no power to it :/
take out your battery, put it back in and restart your DHD.
sphuyal said:
take out your battery, put it back in and restart your DHD.
Click to expand...
Click to collapse
Nope nothing happens, maybe I should try a new battery?
IMHO a new battery dosen't help...
No more idea, sry.
Sent from my Desire HD using Tapatalk.
charge battery till full ?
Take your battery out for five minutes, put it back and connect charger. Do not touch the power button.
Sent from my Desire HD using Tapatalk
jkoljo said:
Take your battery out for five minutes, put it back and connect charger. Do not touch the power button.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Will try this now
jkoljo said:
Take your battery out for five minutes, put it back and connect charger. Do not touch the power button.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Nope nothing happened
Take the battery out again, put it back and then hold volume down & power button. You can also connect the charger to be sure that this is not caused by low battery level. If it still stays off, you should send it to HTC.
jkoljo said:
Take the battery out again, put it back and then hold volume down & power button. You can also connect the charger to be sure that this is not caused by low battery level. If it still stays off, you should send it to HTC.
Click to expand...
Click to collapse
Yep still nothing happens, send it to HTC even though it is rooted?
You have no other choice. Software mods do not void warranty, so it should be ok.
jkoljo said:
You have no other choice. Software mods do not void warranty, so it should be ok.
Click to expand...
Click to collapse
Ok, thanks so much for the help.
I'm having the same problem now... wilky let me know if you get it working or if HTC gets it fixed without a hassle, because mines rooted .
Hi
I have the same problem. When I put the Battery and plug in the chagher the red led start to flash.
After 1 minute stops.
If someone can help us we will be very happy!!!!!!
10x
Got the same problem after starting to format my sdcard with cwm. Just nothing happens anymore, but when i connect my dhd to my computer its indicated as device "qhsusb_dload", but i cant access it with adb or anything. Tried to foce install htc-drivers, but didnt help. Gonna take it to a local o2 store and check if there can be anything done bout it.
when i drained my battery fully to the point that it turns itself off, when i plugged it in it sort of looped into boot, but after i remove the charger and plugged it again, the red light turned on and i just left if for ten minutes, then pressed the power button then i turned on as normal.
i'm thinking it might be because the battery is just too drained at one point.
Squalli said:
Got the same problem after starting to format my sdcard with cwm. Just nothing happens anymore, but when i connect my dhd to my computer its indicated as device "qhsusb_dload", but i cant access it with adb or anything. Tried to foce install htc-drivers, but didnt help. Gonna take it to a local o2 store and check if there can be anything done bout it.
Click to expand...
Click to collapse
I have same problem.
Its just happened NOW. What the hell ? What we can do to fix this ?
Guys
I had the same problem.
I charged aways the phone by the USB on my PC.
But this is a problem.
Try to charge for an Hour or two your usb original charger your phone.
My problem was that the battery was so empty that the PC USB coudn't had the power to charge it. The Original Charger CAN.
So dont wait more and put it and Charge.
Tell me if this was the resolution.
Bye bye

[Q] help Desire HD bricked- not powering

i am new to the Android world. I followed some instructions and tried flashing my rom with RUU setup while the flash was in progress my little couzin mistakenly pulled out the USB cable, the device frooze, then i pulled out the battery. Since the my DHD has been totally dead. No sign of life atall. plug the power cable nothing seem to come on. I need help
Unless you have custom recovery & HBOOT it's not looking good.
With the phone turned off (pull battery out if you have too) press and hold the vol- then press power button. Hold for a few seconds. Does anything happen?
If nothing do you get the LED to blink?
mr_jmm said:
unless you have custom recovery & hboot it's not looking good.
With the phone turned off (pull battery out if you have too) press and hold the vol- then press power button. Hold for a few seconds. Does anything happen?
If nothing do you get the led to blink?
Click to expand...
Click to collapse
i have tried that, still no sign of life. Nothing seems to becoming on.
then it is simple then. you can visit your nearest HTC Service Centre and get a replacement. your phone should be still under warrant.
arzme said:
then it is simple then. you can visit your nearest HTC Service Centre and get a replacement. your phone should be still under warrant.
Click to expand...
Click to collapse
Afraid arzme is right. Just don't tell them the cable was pulled out. If you purchased from a store take it to them, you may even get a replacement.
Sent from my Desire HD using XDA Premium App
Mr_JMM said:
Afraid arzme is right. Just don't tell them the cable was pulled out. If you purchased from a store take it to them, you may even get a replacement.
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
You might just try a story like: I just wanted to switch my SIM card and the phone turned off. Now it doesn't turn on any more.
Just don't mention anything about rooting/flashing/S-OFF and try to appear like a total noob and you will be fine.

[Q] Broken Bootloader

Hi, I think my phone just broke.
It's a HTC Desire Z.
Today I tried flshing a new radio image, but it didn't work , got the write failed message, from within phone os (virtuous froyo 1.0.2)
Got hboot 0.85.xxxx.
This was at work and since I had no compatible USB cable I thought I'd wait until I got home.
Well at home i selected boot to bootloader from holding the power button, the phone shutdown and that's it.
Now only lifesigns are the orange charge led.
When pulling the battery and inserting it, connectiong the usb cable the light comes on, pulling the cable it turns of.
When cable connected and pressing vol down + power, nothing happens, pulling the cable leaves the charge light still on.
Trying vol down + power without the cable does aboslutely nothing.
Do, does anyone have any clue what I can do ?
The phone worked flawlessly until the reboot point.
Iknow the first desire had some special key combination to get into some blue-led mode, haven't found anything on this so far.
it does not show up in devices in computer management either.
HELP!!!!!!!!!!!
P.S. I found the vol up + power it shows up as Qualomm CDMA Technologies MSM in device management.
hawkn said:
Hi, I think my phone just broke.
It's a HTC Desire Z.
Today I tried flshing a new radio image, but it didn't work , got the write failed message, from within phone os (virtuous froyo 1.0.2)
Got hboot 0.85.xxxx.
This was at work and since I had no compatible USB cable I thought I'd wait until I got home.
Well at home i selected boot to bootloader from holding the power button, the phone shutdown and that's it.
Now only lifesigns are the orange charge led.
When pulling the battery and inserting it, connectiong the usb cable the light comes on, pulling the cable it turns of.
When cable connected and pressing vol down + power, nothing happens, pulling the cable leaves the charge light still on.
Trying vol down + power without the cable does aboslutely nothing.
Do, does anyone have any clue what I can do ?
The phone worked flawlessly until the reboot point.
Iknow the first desire had some special key combination to get into some blue-led mode, haven't found anything on this so far.
it does not show up in devices in computer management either.
HELP!!!!!!!!!!!
P.S. I found the vol up + power it shows up as Qualomm CDMA Technologies MSM in device management.
Click to expand...
Click to collapse
I had this same thing happen to me when I first got my G2, same problems, only charge light would come on, but it happened to me when I was dd the ENG.Hboot. everything worked fine untill reboot, then the same issues as you.
I had to buy a new phone...
Sent from my HTC Vision using XDA Premium App
joemm said:
I had this same thing happen to me when I first got my G2, same problems, only charge light would come on, but it happened to me when I was dd the ENG.Hboot. everything worked fine untill reboot, then the same issues as you.
I had to buy a new phone...
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
There must be a way to recover this type of brick, to dd a new hboot image.
Lets face it, the hboot image was flashed to a brand new HW at some point, the Q will therefor be, how do they do it, and how can we all do it?
Research continues.....
Ok, does anyone know how to fix a broken bootloader on the Desire Z ?
I figured out that the bootloader is broken, this because I mixed up radio and hboot image yesterday and tried to write the radio image to hboot partition, this is why I got a message telling me write error because of space issues.
Now I have my old Desire Bravo, wich is working better than all desire bravos here at work
But I want my Z back in bizniz.
joemm said:
I had this same thing happen to me when I first got my G2, same problems, only charge light would come on, but it happened to me when I was dd the ENG.Hboot. everything worked fine untill reboot, then the same issues as you.
I had to buy a new phone...
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
Scary stuff. T-Mobile didnt replace it for you?
Sent from my HTC Vision using XDA Premium App
have you got insurance??
u could drop it down the stairs at your workplace... claim on insurance... make sure its truely broke though...
just a stupid thought
if warrenty wont replace then insurance most probabally will... if its so broken you cant even turn it on to get the led. lol
either way mate i really hope you get it sorted soon best of luck!
You have brick your phone. bootloader is broken no fix for it. Sorry.
If you do not have warranty call htc Norway and say that you try to update your Software WITH HTC SYNC. They are very customer friendly there.
stian230 said:
You have brick your phone. bootloader is broken no fix for it. Sorry.
If you do not have warranty call htc Norway and say that you try to update your Software WITH HTC SYNC. They are very customer friendly there.
Click to expand...
Click to collapse
I've been talking to mcare and deltaservice, they seems to be unable to help me since the bootloader is broken, I know this issue can be worked out with JTAG on the old desire, just have to wait for JTAG update on the Z, then I'll be up and running again, btw, I'm getting a new phone AND got to keep the old one
Ohhh, yeah.
BOYAAAAHHH!
I still wonder what the volume up + power key combo is good for.
When the phone is started in this mode, it shows, as mentioned earlier, as a Qualcomm CDMA Technologies MSM device in device manager on my puter, diagnostics mode ? possible way to get write access to internal memory, like say.... /dev/block/mmcblk0p18 so we can repair the bootloader without any advanced tear down of the phone and fancy equipment ?
If ANYONE have a clue on this feel free to share it with everyone else that has a Desire z/Vision. Thank you.
btw, took some high res pics here:
http://www.dropbox.com/gallery/10646701/1/htc desire z?h=374e6d

Issues with booting (blinking orange LED)

Hi there,
I'm having strange issues with DHD. I've read a few threads with issues like this, but symptoms are always slightly different.
Yesterday, I've connected it to the charger (the battery was empty), and when I tried to turn it on, it just did 3 vibrations and orange notif. LED started blinking. When connected to the USB, the Windows recognizes device as Qualcomm, and further reading suggested that the phone is entering service mode, which is normally accessible with Power + Vol+. I've also found out that volume rocker can be the issue, but in my case I don't see anything wrong with it, it's working and looking like before.
No matter what I did, it always did the same, it won't even go into recovery (Power + Vol-), screen always stays blank, the only activity I'm getting are flashing LEDs and vibrations.
Also, phone is charging when turned off (battery removed and reinserted). I've charged it for a few hours yesterday and the green LED was on.
And finally, when turned off, and plugged into the USB, after few seconds, adb devices will show the device, and after the serial number it says recovery. Does that mean that the phone booted into the recovery? The screen is still black though.
So, the most important thing for me is to find out is it possible to return the phone back to stock, in order to send it for a repair. And even better, a solution for the problem
I believe its a hardware problem, although adb says its in recovery. Any more ibfo you could give us? ROM, how you rooted it etc?
Sent from another dimension...
thanks don't hurt ya know?
Take off battery,connect phone to charger via USB for 3 minutes ,than insert battery put battery cover now u should see orange light ,now press power button and voila
It's an issue with the volume rocker I think
Had a very similar issue when I had IceColdSandwich on my DHD, only started when I flashed that Rom, reflashed a different Rom, everything is fine again!
Sent from my HTC One X using xda app-developers app
GuyInTheCorner said:
I believe its a hardware problem, although adb says its in recovery. Any more ibfo you could give us? ROM, how you rooted it etc?
Sent from another dimension...
thanks don't hurt ya know?
Click to expand...
Click to collapse
I hane ARHD 6.3.3 installed. Also, used Hack Kit for root and S-OFF.
atrako1973 said:
Take off battery,connect phone to charger via USB for 3 minutes ,than insert battery put battery cover now u should see orange light ,now press power button and voila
It's an issue with the volume rocker I think
Click to expand...
Click to collapse
Tried this, it's not working, still vibrates and blinks
c5satellite2 said:
Had a very similar issue when I had IceColdSandwich on my DHD, only started when I flashed that Rom, reflashed a different Rom, everything is fine again!
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I'm not sure that the issue is with ROM, I'm starting to think that it's probably a hardware issue. And that's why I need to found out how to return everything to stock, and send it for warranty.
Try again it will work .may be leave it longer after you put the battery in like an hour .it should work after an hour press the power button
please help me .......my htc desire 820 while update lolipop udate battery empty and got switched off not turning on...led light is blinking
I am having same problem with my HTC 820. As display gets in black screen. When I am trying to switch ON my devices it starts but still screen is in black mode. I am also not able to recover my device due to black screen.
please help me to out from this problem !!
I dnt know what is the exact problem with my device ?
dvpt said:
I am having same problem with my HTC 820. As display gets in black screen. When I am trying to switch ON my devices it starts but still screen is in black mode. I am also not able to recover my device due to black screen.
please help me to out from this problem !!
I dnt know what is the exact problem with my device ?
Click to expand...
Click to collapse
Today, i visit the service, flat cable and battery where reinserted and everything is normal now. You could try this method if you have a warranty. Best regards.
eshwar.k said:
please help me .......my htc desire 820 while update lolipop udate battery empty and got switched off not turning on...led light is blinking
Click to expand...
Click to collapse
same problem. Did u get out of it
HTC D820
My HTC d820 orange light blinking while charging and won't turn on.Nothing on display.I open phone and put the battery out.Battery is full 4.32V. I put the battery back but nothing happened .Anybody know what to do?
Works thankyou
atrako1973 said:
Take off battery,connect phone to charger via USB for 3 minutes ,than insert battery put battery cover now u should see orange light ,now press power button and voila
It's an issue with the volume rocker I think
Click to expand...
Click to collapse
Thankyou so much after leaving phone in cupboard for like 5 years and forgot why it was on there I decided to plug it up. Then I remembered it wouldn't turn on and I was getting the orange blinking. After following your instructions it's all on again. Have upgraded since then so I guess this is a back up phone now lol

Desire HD won't turn on

Hi guys,
yesterday I tried to recover the original ROM for Desire HD. During the process in bootloader, my phone shutdown, and I can't turn it on now, even the bootloader wont run. I think my battery was too low, even tought the phone showed 99% (it happened before, even though the battery was almost dead), and it died during the update. Basically, I'm not able to access any feature right now, I'm not sure, if the phone is charging - when I plug it in, the orange light turns on, but when I unplug, the light stays on. Bootloader won't start, but when I press both volume buttons and power button, the phone vibrates 3 times, green light turns on, and thats all.
If you need more info, please ask.
Any help is appreciated, thank you.
You were recovering official ROM from the RUU? This should not result in your device being bricked.
Please try removing the battery for about 10 seconds, then press Vol Dn+Power button and a partial bootloader showing RUU failed or a similar error should open.
Then connect your phone to your PC and again run the Official RUU Setup.
Hit "Thanks" if I helped you. Also click "Donate to me" on the left if u wanna give something in return
coolyahya said:
You were recovering official ROM from the RUU? This should not result in your device being bricked.
Please try removing the battery for about 10 seconds, then press Vol Dn+Power button and a partial bootloader showing RUU failed or a similar error should open.
Then connect your phone to your PC and again run the Official RUU Setup.
Hit "Thanks" if I helped you. Also click "Donate to me" on the left if u wanna give something in return
Click to expand...
Click to collapse
Hi, thanks, nothing happens when I push down volume down and power buttons, even after removing batteries. I believe something is actually happening ,but nothing shows on the screen, because when I push volume down and power, and then I plug in the power cable, the orange light does not turn on, while when I plug it in without the combination, it does turn on.
I think that was an official Rom, because I've used it before, and my phone was not rooted afterwards - I did this successfully two times before. However, I recovered it from SD card (pd98img zip copied on the ssd).
Maybe you can try it...just try let the charge is plug in...n leave it be for a hour maybe...don't try to turn on the phone..
After a hour you can try unplug the charge...and remove your battery first...then put it in again...then try power on with pressing volume down+power button..just let see if this time the phone can go to bootloader or not..
Hope this can help..
Sent from my HTCSensation using Tapatalk
JJeamy said:
Maybe you can try it...just try let the charge is plug in...n leave it be for a hour maybe...don't try to turn on the phone..
After a hour you can try unplug the charge...and remove your battery first...then put it in again...then try power on with pressing volume down+power button..just let see if this time the phone can go to bootloader or not..
Hope this can help..
Sent from my HTCSensation using Tapatalk
Click to expand...
Click to collapse
No luck there :/
Fluorescent222 said:
No luck there :/
Click to expand...
Click to collapse
you mean still not turn on..?
what about if tried with a different battery..?
JJeamy said:
you mean still not turn on..?
what about if tried with a different battery..?
Click to expand...
Click to collapse
yeah. I thought about that, but I dont have any desire hd battery here, and I don't know how to charge this one without the phone.
I appear to be having similar problems with it not turning on. when i plug in the charger i get no orange light atall.. if i leave it plugged in (usually within 1hr to 2) eventually it will boot to custom recovery and from there i can reboot the phone and will boot to android. but it does not last very long atall usually about 30mins. have reset battery stats from recovery but doesnt seem to help.
from what i can find online its dieing but can anyone advise on if it will be the battery or the phone itself???
i have just spent $30 fixing digitizer and lcd in the past month. if it is needing a new battery i will proberbly do that but if not it can go..
hope this may help with your problem or any other....
1am570yl3z said:
I appear to be having similar problems with it not turning on. when i plug in the charger i get no orange light atall.. if i leave it plugged in (usually within 1hr to 2) eventually it will boot to custom recovery and from there i can reboot the phone and will boot to android. but it does not last very long atall usually about 30mins. have reset battery stats from recovery but doesnt seem to help.
from what i can find online its dieing but can anyone advise on if it will be the battery or the phone itself???
i have just spent $30 fixing digitizer and lcd in the past month. if it is needing a new battery i will proberbly do that but if not it can go..
hope this may help with your problem or any other....
Click to expand...
Click to collapse
probably won't help my problem.
but to solve yours, download one of the apps that tells you how much battery health you have. You might also get a pretty good deal on a new battery from ebay

Categories

Resources