[Q] Crashes when playing music? - Desire HD Q&A, Help & Troubleshooting

Hi there,
I'm posting this on behalf of my friend. He has an unrooted, stock Desire HD. Software number: 1.32.405.6.
Whenever using the music app, the phone will regularly crash whenever he changes the song, or plays/pauses it. The screen will turn off, like the phone is powered down, and will refuse to turn back on. No buttons do anything and the phone is unresponsive.
The only solution is to remove the battery cover, and then start the phone up again.
I've had a quick search but couldn't find anything! Any ideas how to solve this?
Thanks,
Alex

Sorry, I know this sounds like a cop-out answer but it often works:
Hard Reset. Not sure if it's the same on a stock DHD but should be under Settings -> Privacy -> Factory data reset.
Need to back up anything they want to keep (SD Card will be safe). SMS, MMS, Contacts if not sync'd with Google etc. will be lost. As will application settings and all downloaded apps.
After that, root it for them and install a custom ROM. Will be easy as they on an early ROM version.

I've already said the same things to him, haha ! But he would rather not reset it or anything.
He said he may consider rooting and putting on custom ROM's at some point.

Hmmm....
Other than (soft) rebooting the phone, trying a different SD card and 3rd party music app I don't know what else to suggest. I suspect it will require a hard reset though. That software version is old and buggy (but has one use as I mentioned).

Related

8525 needing a reset after going into standby to wake up again?

Hello,
First and foremost I should note that I tried searching the forums but I was not entirely sure what to search for. I tried a few different queries and they yielded negligible results for my issue. Now, onto my issue:
8525 with wm6 black 3.01
I have my 8525/hermes/tytn/etc/ set to turn the device off after 3 minutes of inactivity in order to preserve battery life. Sometimes, this poses no issues and I can just hit the power button to turn it back on when I need to. Other times however, and perhaps more frequent, I press the power button and nothing happens. Try as I might and regardless of how many times I press the damned button, it will not turn on. I have to use my stylus to do a soft reset in order to have my phone back in operation. Needless to say, this has gotten very annoying. I have since turned that feature off but now my battery drains far too quickly.
Is this a known issue or has anyone experienced similar issues? If so, is there a fix for this? If not, would ATT accept my phone for a warranty exchange with this greymarket software on it? If not, can I just flash it with an official ATT image and then send it in? Thanks.
It's called Sleep of Death... SOD... I had it and I flashed the official AT&T rom and havent had it since.
thanks.. looking into it!
How many apps do you have running. Where are they installed also. I currently run Black Majik, and NEVER have the SoD, or soft reset, so I think it's the stuff you put in your device that may be causing this. Flashing a new ROM wont always solve this, since you and I have the same phone, I think it's what you put in that may cause this.
ronfin44 said:
How many apps do you have running. Where are they installed also. I currently run Black Majik, and NEVER have the SoD, or soft reset, so I think it's the stuff you put in your device that may be causing this. Flashing a new ROM wont always solve this, since you and I have the same phone, I think it's what you put in that may cause this.
Click to expand...
Click to collapse
running? usually just whatever program I have opened since I have it set up to completely escape the program when I X out. As far as where things are installed, everything is installed on my device sans iGo.. However, this issue arised prior to iGo being put on my SD card.
Try this. After a hard reset, load one app to your device, let it sit, test it, and then do another. take your time. See if something you load is causing this. I did a HR on mine cause I had tons of crap on there, loaded stuff slowly and noticed the ButtonFlo CAB is what screwed my ROM from working good, so got rid of it. Since then, its awesome.
Leave the Black and go with JJ's Majik. Is the only ROM to date that hasn't SOD'ed me ... and I run the same apps, the same way, on all the ROM's.
http://wmblack.info/
is this so? i'm going to try at&t's wm6 for a bit, see howt aht works..
Don't belive so
I read a lot of threads regarding the problem, i tried AT&T and same problem, others had it with black, now i am having it with latest LVSW, may be a software problem, i had it using SPB WEATHER and SPB TIME, i hard reset install all but them, worked fine for two days, installed TWEAK2K2, problem came back, now trying without TWEAK2K2, but i doubt problem can be solved
My Opinion
been running through threads all over, just found out that there is no solution, because when a program pushes the unit to wake up from standby it freezes, this program can be weather, alarm, mail, active sync, and even a CALL can cause this, so it's a permanent bug in wm6 and PPC :-(

[Q] Please help, no clue what happened!

Hey guys,
About an hour ago I was checking my phone to see my messages. When I was done I wanted to listen to some music, but strangely, the music widget wasn't responding. So I looked up "music" with the search feature, but the app wasn't found. So I looked again, this time in the All Apps page, but it wasn't there. I checked the phones storage, where you can remove and stop apps, and the app was listed, but it was grayed out. When I clicked on it, it looked normal, but it said "Total: 80.00KB, Application: 0.00B, Data: 80.00KB" Now correct me if I am wrong but I'm pretty sure the application should be taking up some memory.
Tl;Dr: The stock HTC music player has disappeared (Kind of), what should/can I do?
I take it you're on the stock ROM? There's a HUGE bug where system apps randomly disappear. The only fix is a factory reset. I have found that it usually occurs when removing apps via settings/applications/manage applications. I had the phone for about 2 months or so before I rooted it. I did 4 factory resets due to that issue.
Yea I had a similar issue when I was stock. A factory reset needs to be done.
Please use the Q&A Forum for questions Thanks
Moving to Q&A

[Q] My phone keeps doing a "soft reset" ??

I have scoured the forum as best as I can for this issue to try and find a solution and i'm afraid if this has come up before, i've missed it, or i don't know the correct terminology.
First - i'm running Starburst v1.9.8r and rooted with CWM.
I had Starburst 1.9.5 and updated to 1.9.8r because of this issue, only it's still there. I should say i play games on my phone that are a little memory intensive. Once in awhile, my phone does what i consider a "soft reset". It doesn't power completely off and back on like my husband's (and his brother's) Samsung Epic 4G. Instead, the phone stops what it's doing (whatever apps are running), kills everything, and then regains signal, data, media scanning, etc. At first it was only when i would play one of my games, but now it does it whenever it feels like it, even when i'm not even touching my phone. It's starting to frustrate me, especially when it happens halfway through a streaming podcast on my way home, since i use bluetooth to broadcast my media and then have to wait for the phone to finish having its little panic attack before i can reconnect the bluetooth.
I've tried lots of things, like using the task manager to kill whatever apps say they are running and the ones that don't say, doing a hard reboot, battery pull, etc. I don't like to flash roms willy nilly because i use a lot of apps on my phone (not just games) and even with backup/restore software, it's a huge PITA to set everything back up every time.
Is this the rom? Is it the phone itself? Is it me?! I thought about going back to the stock rom but i have no idea how to, and perusing through this forum is like joining a French debate team and all i know how to say is "je m'appelle danidiva" so i got lost and came here. So, if this issue is because of this rom, which rom would be more stable? or how can i get back to stock?

EVERY app, stock or not, continiously resets(closes and reopens).

Ive sort of tried to search this one (How do I search JUST the Epic 4g section of XDA??) and found no one describing this problem the way I do...
This is my second time having this issue, and the fix for it last time was a pain in the ass, so id like a new fix-
Every app, every aspect of my phone, continuously resets/reloads. This is most noticeable with Hancent SMS, as it saves a message as a draft when you close out of the app... Well, right now, ill be typing and "message saved as draft" will constantly pop up at the bottom of the screen (about once every 2 seconds), and the phone will lag and it will erase 1 or two characters(making me look like I cant type :silly: ).
If this was the only problem, maybe I could live with it, but it affects everything. Launcher Pro randomly/continuously resets. The notification bar often resets while trying to pull it down. The phone app will close or freeze as soon as I start receiving a call. Sometimes it'll play my ringtone without a way for me to answer, other times I never knew I missed a call unless they leave a voice mail... And sometimes its worse than others, sometimes its fine for an hour, then something goes stupid and even a reboot doesn't help. For instance, right now, it was happy. I launched aLogcat to check it out and now the screen orientation REFUSES to stay one way. Even setting the phone down, it switches directions every few seconds, which makes aLogcat reload and therefor its unusable.
I haven't mentioned what im running because Ive had this exact same issue on a totally different rom, almost a year ago, but im running-
build - SleeperROM_3.0.0_FC09
kernal - 2.6.35.7-Shadow-FC09_v1.0
baseband - S700.0.5s.FC09
firmware - 2.3.6
Ive had this happen on EB13 on the EpicExperience ROM too.
SOO, if anyone has advice on how to fix this, id be extremely interested.
On the other hand, last time I had this issue I was convinced it was a corrupt piece of memory somewhere early in the OS, something I corrupt during install, and I went ahead and reflashed and wiped and reflashed and wiped and returned to stock and etc. etc. etc... and that seemed to work... actually, I dont know exactly what part of the process fixed it, thats why I do not want to repeat it unless I have to... BUT, if someone would like to explain/point me in the right direction. I'd like to know how to DELETE AS MUCH AS POSSIBLE and FLASH as CLEAN as possible. (that is, if no one else knows of a fix for my problem)
thanks all!
Err, well only thing I can think of is a truly clean install using Odin. This means do not restore any data from backups. Then slowly begin installing applications 1-by-1 through the play store website (for speed sake) to see if your issue creeps up again.
It also couldn't hurt to format your SD card too. Corrupt data on the SD card can cause some wonky things at times.
get another device...i hope u have the equipment protection plan
Thanks for the advice guys OFF TO THE ODIN MACHINE! haha.

[Q] Speaker phone always on as default?

Hey so my speaker phone is always on whenever I make or receive a call. I've gone through every single setting, made sure no apps are installed making it default to be on (voice recorders, GPS apps, ect) yet it is always on?
Anyone know how to fix this? Is there some app that I can install that can force it stay off unless I turn it on?
Some people say its the phone thinking its in dock mode. Is there any way to disable that?
This is driving me nuts. I've tried pulling the battery, rebooting and nothing is working.
Thanks for the help!
Is there some app that I can install that can force it stay off unless I turn it on?
Click to expand...
Click to collapse
You shouldn't need an app to do what the phone already natively "normally" does. More than likely, some app you installed is causing your problem. Even if you disable apps to not have speaker on by default, perhaps the app cache settings are still affecting your phone.
If you're still agonizing over this problem by the time you read this... I would clear all the app cache, clear data on each installed app, disable all installed apps (force stop), and if that doesn't work, back up your data and factory reset. More than likely a factory reset will get your phone working correctly again. A pain, I know, but... better than going nuts! Good luck!
Yeah I've gone through every conceivable app that would have anything to do with my speakerphone and it hasn't helped. I'm afraid to do a factory reset because I honestly don't think it is going to fix it. I'm starting to think more and more that it is a hardware issue with the USB port and not a software issue. I may have to go to a Verizon store and see what they say. I'm sure once the guy can't figure it out he will tell me that I have to factory reset it at which point I want to make say if it doesn't fix it, I'll need a new phone.
So annoyed it's not even funny.....
UPDATE:
Ok so I still can't figure out what it is, I've cleared all data and cache on all apps (including the phone app) but nothing seems to help.
For ****s and grins I wanted to see if I plugged in my headphones what it would do. When I plugged them in and tried to make a call, this time the speakerphone button is NOT illuminated BUT.........IT STILL PLAYS THROUGH THE SPEAKER PHONE AND NOT THE HEADPHONES????
I know, mind...blown.
Now if I push the speakerphone button, it turns green (on) and the sound still comes through the speaker phone but if I push it again, it turns off and now the sound plays through the headsets.
What on earth is possibly going on??? Can the phone dialer app be corrupted? What else can I try other than a hard reset? Is there a way I can reinstall the phone dialer app?
I know you stated you looked at all the apps you could, but did you look into the S Voice settings to see if Auto start Speakerphone is enabled? Supposedly it'll be used only when S Voice is used, but who knows when something might be corrupted.
Already tried that, didn't fix it. Even tried disabling Svoice.
I also booted up in safe mode and it still was doing it so I know it isn't any installed app that I have that is doing it.
At this point I think have no choice but to do a hard reset unfortunately. SO incredibly annoying.
Well, I hope you solve the problem. At least with the hard reset you'll get a clean start. Nah... nothing good about a hard reset! Damn annoying! Let us know how you solved it once you get it going.

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