HELP! International Data Roaming problem with Verizon - Droid Incredible Q&A, Help & Troubleshooting

I plan on visiting Canada in July and I talked to Verizon about my cell phone working up there. They told me I shouldn't take my cell phone to Canada because I would be charged for data roaming even if I have the phone set to not use data roaming or even turn off the network services.
They are telling me its a bug in Android that causes this. That the system is looking for the phone even though its not using the service and i would get charged.
I would like to take my phone to Canada so I can use the voice only service which is .69 by the way. But I don't want to use the data at all. I have wifi for that.
What do you think? Thanks...

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Rogers Diamond User

Just picked up my diamond before Christmas from Rogers. This phone does not have voice command options and Rogers has built in extra fees when using WiFi.Thinking of doing a hard spl and updating the ROM. Will this get rid of Rogers limitations on the phone? As you can tell I'm a newbie. Battery does suck so I'm ordering the extended life one suggested.
cactusk said:
Just picked up my diamond before Christmas from Rogers. This phone does not have voice command options and Rogers has built in extra fees when using WiFi..
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Say what? Who gave you this false information?
I'm not using it anymore, but I thought Cyberon Voice Speed Dial was found in the Rogers ROM.
No Voice commands. If check user manual supplied by rogers and compare to original htc manual provided from their site,the section on voice speed dial does not even exist.As far as WiFi charges, Rogers is doing it,google wifi charges and rogers and read some of the stories. I would have thought this was illegal.
What?? WiFi usage is now being charged? No way! I'm with rogers and I don't get charged.
Seriously, you need to think that through. They can't charge you for Wifi usage. Maybe if you're using a Rogers HotSpot you'll be charged, but that's different than 'extra fees when using wifi'. If you've got your own wifi at home you're not being charged extra. On the other hand if you have 3G Data enabled and you don't have a connection to your wifi for whatever reason the 3G connection will get used and you will be charged if you don't have a data plan.
rogers does charge for using wifi.. my bill was over 100 bux for wifi charges. they said you use their internet to connect to wifi :S.. the only way to stop this is if you call them up and tell them to put a block on your internet. that way you can use your wifi for free gudluck
You guys are confusing GSM with Wi-Fi. I have the Diamond with Rogers and I do not get charged hundreds of dollars for being on Wi-Fi. Are you sure your data settings are not set to automatically choose GSM/GPRSM/EDGE over a wi-fi connection?
I concur.......they are confused. Wifi has nothing to do with Rogers unless it's a paid hotspot in which you would know about. They are talking about Edge (GSM) & 3G data connections.
Don't take our advice......call Rogers to get this clarified.

T-Mobile data roaming charges?

I am currently in northern Michigan, and my phone switched to roam on AT&T. I use data services through the Tzones plan, using epc.tmobile.com. A couple of questions:
1. Will the AT&T towers connect me to my specified apn: epc.tmobile.com? Will there be any port restrictions?
2. Will there be any additional charges for use of the data plan while roaming?
Thanks!
I'm kinda confused about how... well.... the whole thing.
OK, sorry, let me try to simplify:
I am a T-Mobile customer. I use data services on my S620 via the Tzones data plan. I manually set my apn to epc.tmobile.com.
Now I am currently in a roaming area (no tmobile towers around), but my phone is switched over to AT&T (i.e. roaming).
I believe that there will be no fees for using the phone services, i.e. voice, but i am less sure about the data costs. Has anyone tried to use data services while roaming? Did it result in an extra cost on your bill?
Im on flex pay, and at this moment im roaming on ATT, it dosent cost me any extra to make calls or use data since its already payed for. I dont know about contracts because sometimes they can add on extra charges before the bill is due.
If you're under T-Mobile, I'm pretty sure you won't be charged unless you're roaming internationally.
At least that's what they said when I got my iPhone on TMo

Data Roaming??

Hey all,
So my family has been thinking of moving over to sprint but the problem is that we can roam right onto verizon's tower's seamlessly which mean that i'll be data roaming. when i spoke to a rep last night they said Data Roaming costs 1$ a minute. SO i guess my question is... is this true? Also is there a feature were i can disable data while roaming? And lasty is there a crack yet to get free "tethering" or whatever sprint calls it.

[Q] Tmo claims foreign wifi calling incurs foreign data chargesi

I just got off the phone with what seemed like a pretty knowledgeable rep and she said that tmobile will charge foreign data fees if you use wifi calling from another country. I asked how this was possible given that I would be connected to my hotel's wifi. She claims they look to see where the ip address is coming from. That sounds petty involved if you ask me, but not impossible. Does anyone know if this is true?
Thats odd, because I talked to a T-Mobile rep yesterday, and he said the exact opposite!
They really need to get this straight...
This stems from a misunderstanding a lot of reps(and even some supervisors) had from an internal communication earlier this year. Some customers had been able to make free international calls(dialing out TO a country besides the US) using UMA while roaming internationally. T-Mobile fixed the bug and sent out a communication that people could no longer make free INTERNATIONAL calls while connected to UMA while roaming internationally. Reps misread this as meaning that we would now be charging roaming even while on UMA/wifi calling and T-Mobile had devised some means for doing so. Not true- all it means is that while connected to UMA/wifi calling it's the same as if you're connected to the regular GSM network in the US. Regular calls to the US will be regular minutes and calls to any other country(even the one you're roaming in) results in international long distance charges. If baffles me that some reps still have this misunderstanding, because there's even a chart dealing with this issue on the internal website.
TL;DR: The rep you spoke to was confused. Don't worry, you can't be charged roaming while connected to UMA/wifi calling. Just remember it will be charged just like making a call from the US.
No data charges for WiFi calls, but does go against minutes...
shinkinrui said:
This stems from a misunderstanding a lot of reps(and even some supervisors) had from an internal communication earlier this year. Some customers had been able to make free international calls(dialing out TO a country besides the US) using UMA while roaming internationally. T-Mobile fixed the bug and sent out a communication that people could no longer make free INTERNATIONAL calls while connected to UMA while roaming internationally. Reps misread this as meaning that we would now be charging roaming even while on UMA/wifi calling and T-Mobile had devised some means for doing so. Not true- all it means is that while connected to UMA/wifi calling it's the same as if you're connected to the regular GSM network in the US. Regular calls to the US will be regular minutes and calls to any other country(even the one you're roaming in) results in international long distance charges. If baffles me that some reps still have this misunderstanding, because there's even a chart dealing with this issue on the internal website.
TL;DR: The rep you spoke to was confused. Don't worry, you can't be charged roaming while connected to UMA/wifi calling. Just remember it will be charged just like making a call from the US.
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I talked with a T-Mo G2 specialist and she basically said the same thing...While calling on WiFi, you will NOT incur ANY charges - however, she did say that the minutes you do use while calling on WiFi will be charged against your minutes. She also made it very clear that if the phone connects to the cellular system, then you will get charged for international roaming...
To prevent that, she even emailed me the sequence for making sure your phone does NOT connect to the foreign cellular provider...
Here it is...
1. From any Home screen, tap the Application Tray.
2. Scroll to and tap Wi-Fi Calling.
3. Tap the Menu key.
4. Tap Settings.
5. Tap Connection preferences.
6. Tap one of the following options:
o Wi-Fi Preferred: All calls go through Wi-Fi when connected to a Wi-Fi network. Calls drop as you leave the Wi-Fi range.
o Cellular Preferred: Calls go over the cellular network, and Wi-Fi Calling is a backup if the cellular network is not available.
o Wi-Fi Only: Calls can be made when connected to a Wi-Fi network. If there is no Wi-Fi network, then your calls cannot connect.
7. Tap OK.
Hope this helps...
laff4fun said:
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I talked with a T-Mo G2 specialist and she basically said the same thing...While calling on WiFi, you will NOT incur ANY charges - however, she did say that the minutes you do use while calling on WiFi will be charged against your minutes. She also made it very clear that if the phone connects to the cellular system, then you will get charged for international roaming...
To prevent that, she even emailed me the sequence for making sure your phone does NOT connect to the foreign cellular provider...
Here it is...
1. From any Home screen, tap the Application Tray.
2. Scroll to and tap Wi-Fi Calling.
3. Tap the Menu key.
4. Tap Settings.
5. Tap Connection preferences.
6. Tap one of the following options:
o Wi-Fi Preferred: All calls go through Wi-Fi when connected to a Wi-Fi network. Calls drop as you leave the Wi-Fi range.
o Cellular Preferred: Calls go over the cellular network, and Wi-Fi Calling is a backup if the cellular network is not available.
o Wi-Fi Only: Calls can be made when connected to a Wi-Fi network. If there is no Wi-Fi network, then your calls cannot connect.
7. Tap OK.
Hope this helps...
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That's odd because I just got off the phone with customer service too and the guy was looking stuff up when I asked him about international wifi calling then told me that they would charge international rates if the IP address of the wifi was outside the US. I hope he's wrong but would still use caution until we have stuff in writing.
Sent from my HTC Glacier using XDA App
dystorteddream said:
So unless their billing system has come along by leaps and bounds in the past two years (Which I doubt SAMSON has) then I find it highly unbelievable that they're going to be tracking IP addresses for proper billing. Not to mention the fact that you can use Tor and other apps in order to have your IP change.
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it's quickview now ; )
if your on wifi often enough to use wifi calling why not get magicjack, can use it with csip now.
davebu said:
if your on wifi often enough to use wifi calling why not get magicjack, can use it with csip now.
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Ya my sister-in-law uses it to call us while she is stationed in Italy. It works really well.
Two years ago I was told by TMo customer service that I would not be charged overseas calling if I used WiFi over there (Germany). I would be charged minutes, except I was calling M2M, so that was not to be a problem for those calls.
Got my bill. and there was $200 for overseas calls while I was on WiFI. I got most of it removed ONLY because I had been told it would not happen.
If they are ONLY charging minutes at US rates - that will be an improvement - but be careful. The posts on using magicjack may be the way to go.
Just out of curiosity, which phone did you use when the charges happened? It seems to me that the likely culprit is the phone not actually using UMA for the call. On Blackberry phones, you can tell when UMA is being used because the signal indicator will say "UMA" instead of EDGE or 3G. The post someone made about making sure the wifi calling app is set to ONLY route calls through wifi is a very good idea. It's all about making sure there's no connection happening through the roaming carrier's towers.
I think disabling worldclass (international roaming) can avoid such problem.
That is if you want to completely disable international roaming... When I go overseas, I usually prefer to have an option of making/receiving important calls (and/or communicate through texts) even at worldclass rates, but to avoid leisure calls. If I could use Wi-Fi for those - great.
But if not - those who are not aware, Skype is now available from the market with ability to make skype to skype calls for free over Wi-Fi (but not over mobile network) as well as very cheap skype to phone calls (again over Wi-Fi). Just add a few dollars of credit to your skype account before you go and call anywhere in the US for a couple of cents per minute as opposed to gambling with being hit by a few dollars/minute roaming bill. Putting $5 into your Skype account will give you about 200 minutes of talking vs risk of being billed that much for as little as 1 minute in some countries, or at most 5 minutes in others... Oh, and calling numbers in the country you travel to may be quite cheaper as well.
I'm currently in Japan and have been using the wi-fi calling through my hotel's wifi network. Having checked my bill online I see my minutes being used like I would see it if I were using a standard connection if I was in the states. I am not getting charged anything for data according to their website.
You can definitely set your phone to not connect to any foreign provider and send/receive calls only through wifi. This is obvious on my phone based on it having the normal signal bars grayed out and the wifi calling icon in the corner. Basically, I leave my phone on all the time and then I only get calls and texts when I re-enter my hotel's wifi area.
I don't know for sure, but this method appears like it might keep you from incurring foreign text messaging costs. That last statement is only a guess, I just don't see any charges yet on my phone bill.
Infinitron: Are you using the G2 or a Blackberry? I'm going to Europe this Friday and this would be really helpful.
Sent from my T-Mobile G2 using XDA App
This information is posted on t-mobile.com in plain writing.
http://www.t-mobile.com/business/Information.aspx?tp=international_calling
When making a call over a Wi-Fi network while abroad, the call appears to be originating in the US—so calls made to the US are considered domestic calls. Similarly, calls made over Wi-Fi between two countries outside the US are rated as calls from the US, significantly reducing international calling costs.
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gaww said:
Two years ago I was told by TMo customer service that I would not be charged overseas calling if I used WiFi over there (Germany). I would be charged minutes, except I was calling M2M, so that was not to be a problem for those calls.
Got my bill. and there was $200 for overseas calls while I was on WiFI. I got most of it removed ONLY because I had been told it would not happen.
If they are ONLY charging minutes at US rates - that will be an improvement - but be careful. The posts on using magicjack may be the way to go.
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If you call a non-domestic number, while using wifi calling (UMA) anywhere in the world, you will be charged extra.
If you think you are using UMA (WiFi) but actually connect using an overseas mobile carrier, then you will be charged extra. If your call drops from Wifi and connects to local overseas mobile carrier, then you will be charged extra.
Well i think the rep is correct and if you are flying international they will charge you for the roaming calls because you are using phone minutes. Make sure that you use the service at your own risk because it might get you a big bill from T Mobile

"Roaming"?

I got my Sprint GS3 a few days ago, and noticed even before I rooted and flashed FreeGS3 that my phone occasionally warns me that I'm roaming (and displays a small triangle by its signal bars) when I'm in certain parts of my house that have bad cell service. Is this some kind of bug or am I going to be charged for roaming?? If it's the latter can someone confirm exactly which boxes to check under Roaming to simply deny me cell service rather than have me get charged extra for accessing a separate network?
Thanks!
EDIT: I guess if I change "Roaming network" to "Sprint only" it won't let the phone roam. The follow-up question is still then whether or not domestic roaming costs anything and if not whether or not there's a reason to keep it off.
Domestic roaming is included in your plan. They will not charge you for any data or voice you use during roaming. However, if you use excessive roaming data or minutes, sprint will boot you off their network. By the way, when you roam, you're connected to Verizon's network.
Sent from my SPH-L710 using Tapatalk 2
As mentioned, you can roam at no extra cost... but the "roaming alert" does get really obnoxious. I have several dead zones inside my house and I hate when the notification pops up, particularly if I'm on wi-fi and not even doing anything on the phone that would use the cellular network.
Ascertion said:
Domestic roaming is included in your plan. They will not charge you for any data or voice you use during roaming. However, if you use excessive roaming data or minutes, sprint will boot you off their network. By the way, when you roam, you're connected to Verizon's network.
Sent from my SPH-L710 using Tapatalk 2
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Ah alright. I was messing with the Roaming settings to try and get the roaming alert thing to stop bothering me but I couldn't figure it out. I had domestic roaming guard off, network set to automatic, and the domestic roaming boxes checked for voice and data. Anything else I should be doing?
advancedbasic said:
Ah alright. I was messing with the Roaming settings to try and get the roaming alert thing to stop bothering me but I couldn't figure it out. I had domestic roaming guard off, network set to automatic, and the domestic roaming boxes checked for voice and data. Anything else I should be doing?
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Bug the hell out of sprint... Why should any of us be "roaming" So much to begin with. Seriously, I would (and I personally have done this) call them and complain about how much roaming you "do"... That way you are on record whenever their roaming dept. calls you to bust your chops about roaming data usage. Just my 2 cents...
Sent from my SPH-L710

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