[Q] No Service - G2 and Desire Z Q&A, Help & Troubleshooting

For some reason today I was at work and my service just dropped... no matter what rom I use I have no service.. it is weird... all the other phones on my plan have service except my line... anyone have any idea why? I can provide u with any info you need so far as hboot and recovery and what rom I am using... Will I have to call t-mobile...Ive tried 2 different APNs.. and still nothing

Related

Verizon, flashed rom, lost service?

I just flashed my phone to OMJ's custom Verizon, now I have lost all service. Any advise on what settings I am missing?
Or is this a call into Verizon to do something? If so what do I say?
Thanks,
Scott
well hopefully when you updated the radio with a different rom you didn't let the customizations run.
if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you
No did not let the customizations run. It all went smooth. I did find this message....
http://forum.xda-developers.com/showthread.php?t=416908&highlight=verizon
So I am calling Verizon....
Is there a way to not have to call Verizon? Will this happen with EVERY flashed ROM? Or is it only when you unlock with IMcoke's utility?
What a PITA!
Scott
Well, I hope this thread can help others...
I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.
10 minutes there and they did the A-Key update....
So all is working..
But more importantly, what causes this? Will it happen with every ROM or just the first you flash?
Regards,
ST
I know I have to call in every time I Master Reset my stock XV6900 so I imagine it's the same issue with a new flash as well. Something about this phone makes them manually update it on their end I guess.
You should only need to do this if you update the Radio. But, I've flashed two radios to date, and only on the first did I need to call VZW. I've flashed quite a few ROMs and had to call maybe twice.
Scott_T said:
Well, I hope this thread can help others...
I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.
10 minutes there and they did the A-Key update....
So all is working..
But more importantly, what causes this? Will it happen with every ROM or just the first you flash?
Regards,
ST
Click to expand...
Click to collapse
I helped a buddy upgrade his Verizon XV6900 radio to the sprint radio. We ran into all kinds of problems with his phone. No internet, phone searched for thirty minutes and when it got a signal would sometimes randomly shut off. We fixed everything by logging onto the Verizon website and activating one of his old phones. We took the battery out of the touch before hand because two signals equal no good. We activated his old phone for about ten minutes and then reactivated his touch. Everything worked fine afterward. He had a new akey and I believe his dmu keys were reset. Hope this helps, but activating an old phone on the verizon website is a bit of a pain.
Thanks for the info everyone...
Hope this helps someone else out.
Scott
woodicw said:
well hopefully when you updated the radio with a different rom you didn't let the customizations run.
if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you
Click to expand...
Click to collapse
um.... what if I did let the customization run? after I used the Sprint Radio Upgrade. Does the phone now think it's a Sprint phone? It won't even let me do the *228 anymore. Someone mentioned having success using a radiorefurbish.exe? does that make sense?
Thanks!
I'm no pro, but re-flash, and make sure to soft reset before the customizations. Not a big deal.
Scott
I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?
TheBigBentley said:
I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?
Click to expand...
Click to collapse
You left some important details like,
The ROM & what exactly the error is.
Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.
TheBigBentley said:
Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.
Click to expand...
Click to collapse
First, if you haven't done it yet, enter the username and password. After you flash a new ROM, the fields are blank, but the internet will work, but at some point, it will start to fail becuase of it being blank.
If that doesn't solve it, I suggest flashing a new Radio and ROM, I personally suggest using one from OMJ. I'm currently using his 3.09 Clean ROM, and it runs smooth. And after using the aGPS hack, something you can do after you resolve this, I get a faster GPS lock inside my home or office, than someone with an in-car model.
which radio do you suggest Ive tried 3.42.30 and 3.42.50 both give me same problame. Im flashing omj's 3.03.01 clean as I type this.
I'm using 3.42.50 right now, and so far it works great.
ok so then I have both radio and rom installed and still no data. any further suggestion? Is there anyway of restoring verizon data setting to original defaults? I think the sprint rom must have changed something specific to the data settings. Ive tried everything to revert them back with no luck
What's the link to the ROM that you originally flashed and run the cusomizations.
http://www.smartphonejunkie.com/showthread.php?t=169263
Filename
RUU_PPST_Vogue_SPRINT_WWE_3.03.651.4_2_Radio_3.42.30_AM_NV_2.04_Ship
Well, I just browsed through the thread at PPCGeeks, I saw you just asked there too, but this is the best thing I've found:
http://forum.ppcgeeks.com/showpost.php?p=265704&postcount=360

Missing phone Calls & Texts

I'm unable to receive texts or phone calls. Making calls and using the internet works fine. What can be going on? I've tried calling tech support twice. They reset my phone on the network, but that never really worked. This led them to believe that it has to be a problem with my phone internally. Sometimes, my fine will work randomly. Then I will notice I haven't received a text in awhile, so Ill send myself a text and realize my phone isn't working right again.
One odd thing I noticed is that when I'm on a call, I am able to receive texts. WTF? I tried going to Sprint today and they said my phone passed the "post tests", and since I don't have the insurance plan there is nothing they can really do.
I'm on the stock rom now and I've hard reset plenty.
There has to be some way to fix my phone. Thanks in advance.
Have you tried re flashing the stock rom , there is a update rom out for you phone..btw you do not need to unlock the phone to flash a stock factory rom..go to HTC.com and find your phone and then downloads
http://www.htc.com/us/support
You consider a rom from March an update? I was already on that update. Ill just get another phone.
Well i figured the phone was out of the warranty period when the store said they could not help you..yea i seen you do not have insurance , so with that in mind , i would have thought that the Rom update would be much newer then the current one on the phone....to me it would be worth a shot to try it and see what happens..
But you know better i guess, sorry to try and help you out..
Btw you only stated that you have hard rest, nothing about you have done a Rom update already..sheesh
Thanks for your help. I just went to that site thinking there was something new. Yah, I had to flash back to stock b4 bringing the phone in.

tired now, phone NEVER rings??? why?

my phone just never rings, im so sick of people asking me why im always on voice mail, ive been with htc desire for so long and had many roms, just feel its getting worse and worse.
I am using the latest 2.5 gv rom and have tried several radios, i just get the same problem constantly, sat there, phone pops up a message X person called but left no message, my phone just never rings
any advise please?
You have the problem with other ROMs or just GV2.5?
what about the stock one?
is there a chance its the signal that's poop not the phone/radio?
didnt really wanna go back to a sense based rom, I am sure its always done this a little but not as much as now, I do think its got worse since using gv if anything, but so many roms to choose from and didnt wanna have to wipe my sd card to go to another.
I guess its easier than a new phone, my work bb just never fails, so its tempting to just get another one of them tired of this problem now.
can the actual rom cause this to happen? not just the radio? signal is ok in my area.
jason4656 said:
didnt really wanna go back to a sense based rom, I am sure its always done this a little but not as much as now, I do think its got worse since using gv if anything, but so many roms to choose from and didnt wanna have to wipe my sd card to go to another.
Click to expand...
Click to collapse
U don't have to wipe ur sd card to change rom
no i know but quite often the way a2sd and stuff all works it requires messing about and can get messy, like some of the roms i looked at were different size ext partitions and so on also.
What roms and radios are you guys using with a reliable phone service? ie not many dropped calls?
thanks
not had any issues with 3.06.405.2 with 32.56.00.32U_5.17.05.08
32.56.00.32U_5.17.05.08 is what i am using, as you posted, just phoned the htc from my bb, straight to voice mail then a text comes through instantly...
which rom are you using?
any suggestions? or just get a new phone! cos thats where its heading, i think the motorola atrix is looking good for an upgrade, just flash old rom onto desire and sell!
I think you should contact your operator, isn't a problem with rom and radio
When someone call you, the phone have to receive the call
So, or ur desire have some fault, or the simcard/ur line/ur operator have a problem..
Did you tried to understand when it doesn't ring? Try to understand, why it not get the call in that moment
Anyway you can call ur service operator and say that sometimes the call u receive go directly to the voice mail..They can check something on the line i think..

[Q] No data and no calls

Randomly I have not been able to text, make calls or get a data connection with my phone. I was running CM 7.0.3 when this all of a sudden started. Restarting my phone would allow me to make calls and get a data connection for a few minutes and then I would not be able to do either. I flashed the newest CM7 nightly build and a new radio, Vision_Radio_12.57.60.25_26.10.04.12. The same problem continued so I flashed Virtuous 2.0.0 but that made no difference.
Anyone have any idea of what I can do to fix this?
Thanks.
I'd say try flashing a different ROM. But since you've fresh flashed the same ROM I'd say that pretty much counts.
Next I'd call the carrier and confirm that you SIM/account is in good standing, and that the towers are working properly in your area. I've had the freakout about "omg my phone is jacked up" and after flashing all kinds of ROMs, radios, etc. I just called T-mobile and they confirm that there was just a network problem in my area.
ur doing a full wipe right?
martonikaj said:
I'd say try flashing a different ROM. But since you've fresh flashed the same ROM I'd say that pretty much counts.
Next I'd call the carrier and confirm that you SIM/account is in good standing, and that the towers are working properly in your area. I've had the freakout about "omg my phone is jacked up" and after flashing all kinds of ROMs, radios, etc. I just called T-mobile and they confirm that there was just a network problem in my area.
Click to expand...
Click to collapse
I actually did flash a different ROM and the issue continued. I'll be contacting Bell to see if maybe it's a service issue.
smokeuout said:
ur doing a full wipe right?
Click to expand...
Click to collapse
I did a full wipe after trying the nightly CM7 and same issue.
knifer said:
I actually did flash a different ROM and the issue continued. I'll be contacting Bell to see if maybe it's a service issue.
I did a full wipe after trying the nightly CM7 and same issue.
Click to expand...
Click to collapse
If you contact bell they'll know that you rooted your phone and they will have less sympathy to help you fix it.
Sent from my HTC Vision using XDA App
evilcuber said:
If you contact bell they'll know that you rooted your phone and they will have less sympathy to help you fix it.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
How? Do like I did and google the right build number for your device because they will ask, and you don't want to get caught saying 'GRJ***'
Sent from my HTC Vision using XDA App
evilcuber said:
If you contact bell they'll know that you rooted your phone and they will have less sympathy to help you fix it.
Click to expand...
Click to collapse
They won't know unless you tell them.
PaganAng3l said:
How? Do like I did and google the right build number for your device because they will ask, and you don't want to get caught saying 'GRJ***'
Click to expand...
Click to collapse
This.
i tell my carrier straight up that im rooted...they dont say anything...but im not calling tech support either
If the OP is just calling to see if their have been any reported service outages or interruptions in his area, whether he is rooted or not shouldn't matter.
A couple times in the past few years, I've had instances where I lost both data and voice service for up to a couple hours at a time, over the course of several days. Then the problem just goes away. This seems to fairly typical, if they are upgrading or repairing your local tower.
If the OP has tried flashing various ROMs, and tried a new radio, I'd be inclined to say the ROM is not the problem. If the problem persists, you may ask your carrier to send a new SIM (or go to their store and ask for one).
hi,
you are not alone!
i have this problem with OE HTC 2.3.3 stock rom! (unrooted original device from Nov. 2010)
so i had very bad mobile connection and after ~1day (without reboot) i can't phone with it.. mobile network only "x" but data connection is fixed to gprs.
very strange!
so i send my phone back and orderd new one.
i think this is was hardware problem.
short:
- reboot bringt full funktion but the mobile connection is not so good as 4month ago (same point).. 4month ago it was "H" and now only gprs
after many hours >8h. calls didn't work, the phone said "no provider"... (x)..
- the strange thing is that data connection is degrade to gprs
this problem exist from the last 2 HTC OTA updates. but onyl the last 2.3.3 makes it really unusable
i hope this problem don't come back with the new desire z now rootet with cm 7.10 rc1 (what a feeling)

Not Connecting To 3g, Only Working On GSM

I've been having a strange problem with my S3 lately, all of the sudden, the connection to 3g network has only rarely been working. It shows that I have a signal, and that I am actually connected, but I can't make calls, send texts, or get data. It has been rooted with Liquidsmooth for over a year with no problems, and I didn't flash any other roms or anything else that I can think of to cause this. I tried flashing another rom, restoring to an older nandroid backup, nothing fixes it.
After searching around, and being unable to find any solutions, I flashed back to a rooted version of stock (root66 T999_UVUENC2). I've talked to Tmobile, and they suggested trying it is gsm only mode, and that actually works ... I can call / text while on gsm, but obviously I don't get 3g data. When in regular network mode, it does the same thing, shows signal and that I'm connected, but nothing works.
So, any clue as to what could be going on here? Is it just a hardware problem like an antennae going bad, or could there be some software issue causing the problem? Thanks, any information would be helpful.
My current setup:
root66 T999_UVUENC2
Kernel 3.0.31-1962493
Baseband t999uvuenc2
They probably would've said something when you called, but check if the imei got blacklisted somehow. (Mistakes have been made before).
Also make sure you're still using the correct APN.
Beyond that I'm just not sure what to tell you. Since you've gone full stock, it most likely means its either a hardware or network/account problem.
Have you made sure you're not being throttled?
Sent from my SAMSUNG-SGH-T999 using Tapatalk
Tmobile checked my account when I called and they said there's no problem on their end and that it should be working. I double checked the things you suggested, no luck. And since nobody else that I know with Tmobile is having problems in the area, so I guess it has to be some kind of hardware problem. Thanks for the help, guess it's time to start looking for a replacement.
tony140 said:
Tmobile checked my account when I called and they said there's no problem on their end and that it should be working. I double checked the things you suggested, no luck. And since nobody else that I know with Tmobile is having problems in the area, so I guess it has to be some kind of hardware problem. Thanks for the help, guess it's time to start looking for a replacement.
Click to expand...
Click to collapse
Maybe you could troubleshoot by trying you sim in a friends phone and their sim in your phone to see if the issue persists with either the sim or the phone. If it is the SIM, you know it is on T-Mobiles end, if it is on the phone you know it is on your phone. I would also try re-flashing everything just to be sure it's not in the software/firmware before spending money on another device.
409
daggorlad said:
Maybe you could troubleshoot by trying you sim in a friends phone and their sim in your phone to see if the issue persists with either the sim or the phone. If it is the SIM, you know it is on T-Mobiles end, if it is on the phone you know it is on your phone. I would also try re-flashing everything just to be sure it's not in the software/firmware before spending money on another device.
Click to expand...
Click to collapse
That's a good idea, I'll try changing out the sim card and see if that helps.
Thanks
Did you ever find a solution to this problem, I'm having the same issue, and I flashed the 4.4.4.065 tonight and still can't get a data connection
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
Didn't someone say it was a problem with the ROMs base not working with the radio/modem? If that's the case it probably won't be fixed until the base is fixed. Think they said it was CM?
Sent from my SAMSUNG-SGH-T999 using Tapatalk

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