[Q] Desire Z & Exchange - Help needed ! - G2 and Desire Z Q&A, Help & Troubleshooting

Hello all,
I'm new to the forum and to this site as well.
I just bought the Desire Z and it looks like a nice one
When configure the phone I found an interesting problem that I have no idea how to over come and need your help.
When I sync the phone with my exchange mail in the office it is sync only my inbox and not any other sub folders I created in my mail box, unless I'm going to each one of the sub folders and sync in manually.
In my older phone (Touch pro2) I use to get it done automatically.
Is any one can help me on this ?
Another small question is how I can activate the screen lock on this phone ?
Thanks for speedy answers and sorry if I post it wrongly.
Regards,
Oren

ofleisher said:
Hello all,
I'm new to the forum and to this site as well.
I just bought the Desire Z and it looks like a nice one
When configure the phone I found an interesting problem that I have no idea how to over come and need your help.
When I sync the phone with my exchange mail in the office it is sync only my inbox and not any other sub folders I created in my mail box, unless I'm going to each one of the sub folders and sync in manually.
In my older phone (Touch pro2) I use to get it done automatically.
Is any one can help me on this ?
Another small question is how I can activate the screen lock on this phone ?
Thanks for speedy answers and sorry if I post it wrongly.
Regards,
Oren
Click to expand...
Click to collapse
screenlock is in the settings->security...
look in the "mail" settings. you have to select each folder then after that it will autosync. how many folders do you have?

I don't know if their latest HTC ROM update has changed this, but unfortunately the ROM my HTC Desire Z came with (1.34.405.5) can't synchronise other folders automatically. Whilst viewing email you can press menu and select other folders, but it'll download the email then, there's no way to make it do it automatically.
The stock Android email client (which the person above me is talking about) CAN synchronise other folders, but unless you're prepared to change ROMs (or at the very least root it and try and swap in the stock Android mail application) I don't think there's much of a solution.
However, a word of warning which might not make you want to bother, the synchronisation works differently to how it did on Windows Mobile (I previously had a Touch Pro2 as well!): On WM you could set a folder to sync, but only the Inbox would alert/notify, the other folders would just be there ready downloaded whenever you wanted them. However, the stock Android client will sync the extra folders AND alert you whenever new email arrives in them.
To me this was a pain in the neck because I have Exchange sending messages to some folders that I will read later/don't care about when they come in (information messages etc) so of course I have to unsync those folders now because it'll alert me if something goes into them, I only wanted them there ready downloaded for when I wanted to check.
On the plus side the stock app can also "hide" folders from view, but then it also can't move messages to another folder (which the HTC version can!)... If only the mail client had features from both...

JackGreen85 said:
screenlock is in the settings->security...
look in the "mail" settings. you have to select each folder then after that it will autosync. how many folders do you have?
Click to expand...
Click to collapse
Thank for your reply !
I have about 25-30 sub folders .

xanth said:
I don't know if their latest HTC ROM update has changed this, but unfortunately the ROM my HTC Desire Z came with (1.34.405.5) can't synchronise other folders automatically. Whilst viewing email you can press menu and select other folders, but it'll download the email then, there's no way to make it do it automatically.
The stock Android email client (which the person above me is talking about) CAN synchronise other folders, but unless you're prepared to change ROMs (or at the very least root it and try and swap in the stock Android mail application) I don't think there's much of a solution.
However, a word of warning which might not make you want to bother, the synchronisation works differently to how it did on Windows Mobile (I previously had a Touch Pro2 as well!): On WM you could set a folder to sync, but only the Inbox would alert/notify, the other folders would just be there ready downloaded whenever you wanted them. However, the stock Android client will sync the extra folders AND alert you whenever new email arrives in them.
To me this was a pain in the neck because I have Exchange sending messages to some folders that I will read later/don't care about when they come in (information messages etc) so of course I have to unsync those folders now because it'll alert me if something goes into them, I only wanted them there ready downloaded for when I wanted to check.
On the plus side the stock app can also "hide" folders from view, but then it also can't move messages to another folder (which the HTC version can!)... If only the mail client had features from both...
Click to expand...
Click to collapse
Wow ! Thank you so much for such a post !
For me it is kind of a must have as I travel a lot and need to see the mails coming (by the way, on the TP2 there was a green number of mails near each sub folder) and not to sync manually about 25-30 sub folders .
will try to speak to HTC people - I will update of any new ideas
Cheers
Oren

I run IT support for about 95-100 traveling salesmen, almost all of them require mobile email support.
This issue has come up a few times now for IPhones, the way it's corrected with that is by setting the days to sync from the default 3days to no limit. It's not the best fix, as most of these people with this issue are dealing with exchange mailboxes around 5gb's (ceo's and regional managers), so it just eats into the phones space, but it works.
Possibly it will work for androids as well.
I have a tmobile g2, but I use google for mailhosting, exchange support isn't quite ready for any of the big 3 phones (BB iphone and android).

daganb said:
I run IT support for about 95-100 traveling salesmen, almost all of them require mobile email support.
This issue has come up a few times now for IPhones, the way it's corrected with that is by setting the days to sync from the default 3days to no limit. It's not the best fix, as most of these people with this issue are dealing with exchange mailboxes around 5gb's (ceo's and regional managers), so it just eats into the phones space, but it works.
Possibly it will work for androids as well.
I have a tmobile g2, but I use google for mailhosting, exchange support isn't quite ready for any of the big 3 phones (BB iphone and android).
Click to expand...
Click to collapse
Thanks for this, So there is no answer even not in the market ?
Interesting !

i'm personally hating how exchange simply doesn't work on android, atleast on virtuous ROM for the desire z.
After almost 2 hours of telling it to create an exchange account on my phone and finally be able to create one, I run into a problem that it goes on a refresh spree and spams my notification with the one unread email that I have over and over again until i delete the damn account. I hope hotmail gets their crap together and support imap or atleast get their damn exchange server to work properly.

ofleisher said:
Thanks for this, So there is no answer even not in the market ?
Interesting !
Click to expand...
Click to collapse
Checkout Touchdown in the market.....
Closest yet and you can choose which files to sync......

Related

HELP ... WM6 - 2 Small questions

I have two small questions. Hopefully they are eay to answer though I have had no luck so far finding if the answers are here.
1) In the mail / sms app the left soft key is "delete", can this be changed to "new" as it was in wm5 ?
2) In the nice new HTML email mode I get my emails fine, but the images don't download in the mail. Is it possible to stop each mail promopting and for it just to happen ?
May not be ROM specific but just in case, I am using Schap's WM6 Pro 4.31.
Thanks for reading
Dave
hi Dave, firstly, no you cannot change the button back. Well not that i know of. Annoying.
Secondly, i assume you are connecting to an msexchange 2007 server so that you are actually viewing the mail in html, a lot of people made the mistake of assuming that wm6 would give them html email through their existing ex2003 server.
I am guessing though that the images in the emails are being seen as attachments and are therefore not downloaded until you say so. Maybe you should tick the box to download attachments automatically and limit the size of them to something sensible. Probly dont want to try this unless you have a decent data plan.
Hi,
Thats a shame. I keep deleteing my message when trying to send new ones !
Actually I am not using any server for my mail. I am collecting directly from my ISP using pop3. The message contains a little notification bar just like IE would saying that I should click it download the images.
Someone I know who has this ROM said that there was a reg key i could change and it would do it all automatically.
Cheers for the response.
Hi dmj1973,
I have done quite a bit of Google research on the pocket Outlook issue of not automatically downloading pictures, and there doesn't appear to be a solution. I myself have switched to qmail and no longer have that problem.

email being hidden/deleted after X days??

Hey, my boss and I just got the Rhodium and I am in charge of setting everything up to his wishes. However, we seemed to have run into something strange: the email on his phone seems to be hidden or deleted after a certain amount of days.
He is connecting using IMAP and all the mail is still on the server, but this morning his phone seemed to have hidden/deleted all mail from 3 days ago and before.
I can't find anything relating to these settings in the phone, can anyone help me with this problem?
You will need to alter the settings which can/should be found as:
Go to the email screen where you would read your mail. While there go through the following options:
Menu -> Tools -> Options -> [select the required account] -> send recieve schedule
From there the option is available in a drop down menu.
Hope that will work.
they aren't hidden, but deleted. But it's just a copy. the idea is that you don't need all the emails, only the recent on on your phone. it could (if you work with a lot of attachments) fill your memmory.
But waht music art1st said, you can said you want the email from the past 3 weeks or some other period.
Thanks a lot, I managed to find the settings now. I was a bit confused because the phone is in Dutch and I am only really used to running all my OS's in English so things were a bit difficult to find.
What you said worked perfectly though!
i had the same problem, and the solution was changing my configuration to IMAP not POP
emails
may be some one had this problem as well:
When you receive an Outlook e-mail message that was sent by using a russian version of Windows mobile, the name that appears in the From field may not appear correctly.
Email is ik, i read all and topick appears ok, but person name and address are shows like lots of letters: "njdnfjdnjfnd" if i press on it them it will show me the address.
On TP1 i didnt have this problem. but in TP2 i have it and i dont know how to fix it.
Thank you for help in advance.

Problems with Parrot CK3200 LS-COLOR and HTC Desire?

I was ready to bin it. Then I sussed this out. It took me about 2 hours to do, but it works like a charm now (on my HTC Desire), and syncs with the phone book perfectly every time I use it.
1. Phone settings --> Accounts & Sync --> disable the facebook sync (and I'm assuming the other social network stuff, but I don't use the others.I left twitter, weather etc... running.
2. Uninstall the facebook app (the android marketplace one, the HTC one stays, and works the same, see #6)
3. All programs --> SetUp --> next, next etc... until you get to the "set up social networks" bit and disable the settings for facebook. So you can't auto update
3. Go through every contact in your "people" list and break all the links and delete the photos assosiated with them. I took this as an opportunity to have a spring clean and brought everything together properly, so everyone's email, alternate numbers etc were on the same contact and got rid of all those duplicates. Thats why it took so long. 256 of them
4. You can then re-associate picures with contacts after you've done this, or as you're doing it. I then backed it all up to the SD card for good measure.
5. Once you're all done, try your paired parrot again and the phonebook works perfectly, as it should!
6. Log into the HTC facebook app again if you use it, and they now both work perfectly!
I can't tell the difference betwen the two (HTC and android facebook app) anyway?
So that's my experience, hope it helps all you out there with the same issue. I'm guessing it's a mix of the way android/HTC links all your social networking stuff and your contacts.
No need for new hands free now
I had the same problem, and after a hard reset, and setting up the phone with all social networks except the facebook account worked perfectly, well the phonebook synching that is...So far the same behaviour as described above.
I then enabled the facebook HTC Sense account and after that the Face application itself, and after that the problems occured again. Am I right that the Facebook application is causing the problem, or that the HTC Sense one is causing it, because in your manual above you write to uninstall the Facebook application AND break all the facebook links? Because all the facebook links are created by the HTC Sense thingie I think. So maybe only disabling the HTC Sense, and breaking all the links are enough?
Looking forward to hearing to thoughts about this...
I still use the facebook app thats there on the phone by default and haven't updated it to the newer one from the market, it seems to work exactly the same as before I took it off.
The only difference that I can see from what I did above was that the photos don't update with the facebook ones and when I get service messages from orange (or my car insurance firm the day before I did it) it doesn't just apply a random facebook contact to it.
And having put all those details back, and keeping it all seperate it's still working like a charm. So I think just breaking those links and sorting the phone book out might be enough. I just took the scenic route
Parrot's microphone muted, so nobody hears me. With Nokia E65 O.K. What ROM to use not to have such a problem?

[Q] Stupid questions from a stupid android n00b

Right, this is my first time EVER using an Android phone so PLEASE forgive me for these epically stupid sounding questions.
1. How do I change a ringtone/notification sound to one I choose rather than what's already pre-loaded on the phone?
2. Is there a more "In-Depth" battery?..I would prefer to have it in % rather than the symbol it is.
3. With the mail application I have both of my GoogleMail accounts sync'd to it, but whenever I recieve an email It will play the notification sound but wont show up in the "Mail" app.
Any help would be amazing!
Answer to 1: You can change the sounds in the personalize menu by scrolling to the bottom, don't know where that is?
Answer to 2: You can flash various battery mods located in the Themes & Apps section, I presume/hope your phone is S-OFF and rooted?
Answer to 3: Have you waited for the app to refresh? If so, try adding the emails again.
My phone was actually new out of the box today from Vodafone, so it isn't S-off?
I can find the personalise menu, but when I press on "Notification" sound it only gives me the option to choose one of the ones which are allready on the phone, even at the bottom it doesn't have the option to chose my own.
Oh and also for the emails, they show up in the "Gmail" application but not in the "Mail" widget
The_69_Eyes said:
My phone was actually new out of the box today from Vodafone, so it isn't S-off?
I can find the personalise menu, but when I press on "Notification" sound it only gives me the option to choose one of the ones which are allready on the phone, even at the bottom it doesn't have the option to chose my own.
Oh and also for the emails, they show up in the "Gmail" application but not in the "Mail" widget
Click to expand...
Click to collapse
No it won't be S-OFF, I suggest you look at the sticky roll up thread in the Android Development section.
And it's the button on the right of the phone, you can also access it by long pressing on an empty space.
Edit: In fact, look at this excellent thread!
http://forum.xda-developers.com/showthread.php?t=942531
regarding ringtones and notification sound try connecting your phone to your PC and open your SD card place in the SD card two new folders one called notifications one called yes you got it ringtones put the sounds you want to use in these two new files ,then dissconnect your phone from the PC when you now go to change your sms notifications you should find in the list your choices , to set a ringtone to a particular person go to your standard music player scroll to the music track you wish to use then then hit menu i think if i remember correctly it will give you the option of selecting that track as a contact ringtone, the above will also give you the option to use selected track as a general ringtone , the only notification sound i havent managed to change for my own is email the above route dont seem to work for email ,hope this helps mate
Thank you so much for the Ringtone/Notifcation advice!
I feel so stupid for not getting that!
I just need to sort out my email problem now
dont feel stupid mate its only because of the wealth of info from this site that i could even answer your problem , regarding the email ,have you linked your emails to your google mail account and enabled pop3 in the options for linking the accounts,you might also try linking your accounts via the PC rather than doing it on your phone ,iam sure someone with far more knowhow in this will probably be able to give you a much clearer answer than i can as im still learning myself
ps google and the search function on this site are your freinds use them and you will probably find the answers your looking for ,has worked for me on several occasions ,good luck mate
Well, when I Initially set up the phone it asked me for my google account, which I gave it which I assume it synced up with the Gmail app, Accessing it later on I added my second Gmail account to that app.
Whenever I have the "Mail" widget open however it wont access any of the emails IN the inbox or any new ones, regardless of the amount of times I press "Refresh"
try this not sure if it will help but it cant hurt to watch n learn
http://www.androidcentral.com/android-second-gmail-account
Thats what I have, I have two accounts in the Gmail app but it doesn't show any of THOSE emails in the "Mail" widget
can i ask what mail widget your using
The one that comes built into the phone.
Aside from a game or two and advanced task killer, I have downloaded nothing!
So my two Google accounts show up in the "GMAIL" application, but the Android/HTC mail widget which can be put on one of the homescreens wont show ANY of the emails I get into the two google accounts.
The_69_Eyes said:
Thats what I have, I have two accounts in the Gmail app but it doesn't show any of THOSE emails in the "Mail" widget
Click to expand...
Click to collapse
You have to go into the HTC Mail app and then set up your Gmail accounts in there for the HTC Mail widget to work. The native Gmail app is totally separate from HTC Mail app and widget.
See here for details: http://androidforums.com/htc-desire/82450-gmail-via-htc-mail-app-widget.html
EDIT: Task Killers are big no-no... Google "why you shouldn't use task killers for Android"

[Q] Distingate Windows Live from 'real' contacts?

Hey guys,
Just received my HTC 7 Pro today.
So far i am liking the device and the OS, but one thing is annoying me:
- The first Windows Live ID you configure will sync all your contacts etc.
All of the Windows live contacts are added to the phone's contact list (which is rediculous because i talk to people on Windows Live which i have never even met IRL.....).
Is there any way to exclude the contacts from my list and still keep the Windows Live ID account? (of course i do want to keep the marketplace features etc).
I read this thread: http://forum.xda-developers.com/showthread.php?t=847139
But that didn't really solve the problem either.
The deeper problem is that i have a Windows mobile 6 phone which i want to sync up with this one. But if all contacts would be in 1 list i would end up with around 300 contacts......
Have many people here bit the bullet and finetuned their real-life phone contact list with Windows Live / Facebook?
If so, what was the easiest way to sort it all out?
Thanks in advance.
PS.
I think if MS would have just used the contact groups/categories settings (which you can set in Windows live messenger) all would have been fine.
An option to hide or always 'fold' and show certain groups at the bottom would have solved this entire issue (which a lot of ppl seem to have).
Da_maniaC said:
Hey guys,
Just received my HTC 7 Pro today.
So far i am liking the device and the OS, but one thing is annoying me:
- The first Windows Live ID you configure will sync all your contacts etc.
All of the Windows live contacts are added to the phone's contact list (which is rediculous because i talk to people on Windows Live which i have never even met IRL.....).
Is there any way to exclude the contacts from my list and still keep the Windows Live ID account? (of course i do want to keep the marketplace features etc).
I read this thread: http://forum.xda-developers.com/showthread.php?t=847139
But that didn't really solve the problem either.
The deeper problem is that i have a Windows mobile 6 phone which i want to sync up with this one. But if all contacts would be in 1 list i would end up with around 300 contacts......
Have many people here bit the bullet and finetuned their real-life phone contact list with Windows Live / Facebook?
If so, what was the easiest way to sort it all out?
Thanks in advance.
Click to expand...
Click to collapse
I already used my Windows Live account to organize all my contacts and emails and such before I got my windows Phone, so this was not an issue for me.
Unfortunately you cannot disable contact sync'ing from Windows Live, but you can filter your contact list in the People hub. So you can hide them, but they'll still be sync'd in the background.
The only real workaround if you don't to hide your Windows Live contacts would be to actually go and organize your Windows Live contacts so that they are useful.... or delete them all. XD
Hmm, i might be able to live with the hide option but can't seem to find it anywhere. Is it a mango beta feature?
Da_maniaC said:
Hmm, i might be able to live with the hide option but can't seem to find it anywhere. Is it a mango beta feature?
Click to expand...
Click to collapse
I am on Mango, but I'm pretty sure you could always filter out contacts since the beginning of Windows Phone. Though to be honest, i don't know if you could filter out Windows Live contacts before Mango.
Look in Settings > People, then there should be an option titled 'filter my contact list' or something similar. If its not there, then i guess its a Mango-only thing.
I had similar experience like this when I was using windows mobile and synced it with my hotmail... It synced all my email addresses I ever sent an email to, to my phonebook... I knew something like this could happen again with windows phone again... So I created a new live id just for my phone with no contacts and anything . I only use Google contacts and calendar and my live id is only for SkyDrive ...
Sent from my OMNIA7 using XDA Windows Phone 7 App
prjkthack said:
I am on Mango, but I'm pretty sure you could always filter out contacts since the beginning of Windows Phone. Though to be honest, i don't know if you could filter out Windows Live contacts before Mango.
Look in Settings > People, then there should be an option titled 'filter my contact list' or something similar. If its not there, then i guess its a Mango-only thing.
Click to expand...
Click to collapse
All i see when i go to Settings > People is:
- Sort names by
- Display names by
- Accounts
So, how hard is it to obtain the latest Mango update?
Also, is there an easy way to import old text messages from WM 6 to WP7?
prjkthack said:
I am on Mango, but I'm pretty sure you could always filter out contacts since the beginning of Windows Phone. Though to be honest, i don't know if you could filter out Windows Live contacts before Mango.
Look in Settings > People, then there should be an option titled 'filter my contact list' or something similar. If its not there, then i guess its a Mango-only thing.
Click to expand...
Click to collapse
Didn't even realize they added that feature, nice
Da_maniaC said:
All i see when i go to Settings > People is:
- Sort names by
- Display names by
- Accounts
So, how hard is it to obtain the latest Mango update?
Also, is there an easy way to import old text messages from WM 6 to WP7?
Click to expand...
Click to collapse
Yeah looks like this is a Mango only feature. That check mark for Facebook contacts that's currently in the NoDo release of Windows Phone 7 turns into a button that lets you filter contacts from multiple sources (Twitter, Facebook, Windows Live, etc.). So I guess you aren't gonna see that feature till Mango. Sorry.
Text messages cannot be imported to Windows Phone 7, and they cannot be exported from Windows Phone at all.
If you are a dev, you can get Mango very easily. But if you aren't, there are some methods around here on XDA you can use. Only problem it, when the real Mango comes out this fall, you have to go back to your current version of Windows Phone (which is gonna a couple months old backup by the time Mango comes out) before you can update to the final release of Mango. Just part of the fact that this is beta and really not meant for daily use (even though it far exceeds the quality of a typical beta product).
Thanks for the info man.
So, if i wait for mango i wouldnt have the roll-back issues, since right before the update the phones state will be backed up?
One more small question:
Does Windows Phone even read/handle SIM contacts (haven't had a SIM in the phone yet)?
If not i'll just update my Windows Live contact list till its current and start using it (untill Mango comes out and i can filter/hide the contacts i don't wish to see).
Da_maniaC said:
Thanks for the info man.
So, if i wait for mango i wouldnt have the roll-back issues, since right before the update the phones state will be backed up?
One more small question:
Does Windows Phone even read/handle SIM contacts?
If not i'll just update my Windows Live contact list till its current and start using it (untill Mango comes out and i can filter/hide the contacts i don't wish to see).
Click to expand...
Click to collapse
Yes, if you wait for the official release, then you will only need to update your phone once Mango officially comes out. All your settings will be retained and your phone will be backed up as part of the update process.
Windows Phone 7 can import your SIM contacts from the settings > people menu (you should see a button to import SIM contacts). But it does not display any contacts stored from your SIM. Once you import your SIM contacts, they get copied to your Windows Live account.
yup
import from sim option
Hmmm, i put in my SIM card etc. The network is working fine, but the option to "add SIM contacts" is greyed out and i can't select it.
Any ideas?
Da_maniaC said:
Hmmm, i put in my SIM card etc. The network is working fine, but the option to "add SIM contacts" is greyed out and i can't select it.
Any ideas?
Click to expand...
Click to collapse
If the option is greyed out, its because your SIM has no contacts to import. Or maybe they are in some foreign format from some unknown device? Not sure. I have some junk SIM contacts that T-Mobile put into my phone, and they import fine when I press the button.
You sure the SIM card has contacts?
Hey,
I am positive the SIM has contact information since my other phone (HTC Touch Pro / WM 6.1) recognises them.
There are around 60 contacts on there or so...
Da_maniaC said:
Hey,
I am positive the SIM has contact information since my other phone (HTC Touch Pro / WM 6.1) recognises them.
There are around 60 contacts on there or so...
Click to expand...
Click to collapse
Not sure then. If the option is greyed out, it means Windows Phone does not see any contacts on the SIM card. In which case, I cannot help you with that. Maybe plug the SIM into a different non-WP7 device, and try to clear out the SIM and then re-copy your contacts to the SIM? Not sure if that'll help.
u can't prevent sync of contacts in the primary live account on pre mango wp7, this is why I created a new live account,imported my contacts to it and then added that new live id first when I got my windows phone so if u hadn't really done anything important id recommend performing a hard reset then re-sync with the new live account. or install the mango beta.
I think i might have a solution here:
http://answers.microsoft.com/en-us/...-phone-7/9a27ca98-45ac-423e-ba42-0682e001676a
It will mean i'll have to sort out my double contacts for a while (but mehhh...)

Categories

Resources