Develop Bugs

[Q] Activation Nightmare! HELP!

I need help deciding if there is something wrong or this guy is full of S#!T. I'm pretty comfortable with the Evo. I used mostly CM6, CM7, W2P2, & Warm Z nightly while just fiddling with others. I Recently sold my EVO on ebay here. Running Warm Z nightly still, it was pretty obvious it was Rooted. This guy buys it and doesn't even know how to make it usb storage or how to find it on "My Computer" in XP. Completely CLUELESS about rooting phones (but for some reason he still bought it..).
He took it to Sprint (instead of just calling in the EIM) and they noticed it was NOT a factory Rom. They said they couldn't activate it. I walked him through flashing the factory ROM from here. After doing this he claimed they still couldn't activate it over the phone, BUT he never really answered me when I asked what reason they gave for not being able to. He made it sound like it was a technical problem. He said they told him to return it and have me put on the original software (what we already did... minus un-rooting it)
I'm calling B.S. but wanted to know if there was anyone who knew the inner workings of Sprint and could enlighten me. Is there an actual reason I would not only have to put on factory rom, but also un-root it?
What do you think?
1) He's full of Crap
2) Technical Problem
*The WiMax keys were still there when I sold it. I did change the proxy settings using the MSL key but I figured that stuff was all reset when flashing the factory rom. It has RA-recovery.

You say the guy's an idiot... If the Sprint store asked him questions about the phone and he acted like a dummy, there's a good chance that the CSR thought the phone might've been stolen and they blocked it out.
I had a similar problem with Verizon once. Basically, all three of us (me, buyer, CS) had to three-way on the phone and tell them everything was legit before they released the phone from their death grip.

not sure how old this is but it sheds some light:
Per Sprint's TOS:
"Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason, including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g) breaching the Agreement or failing to follow our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; (j) failing to use our Services for an extended period of time; (k) failing to maintain an active Device in connection with the Service; or (l) if we believe the action protects our interests, any customer's interests or our network."
for those that hang around xda, we all know that rooting only enhances the experience, but Sprint is going to hang their hat on "modifying" the device and protect their interests

As long as the rom you are running allows you to successfully update the profile you can activate the phone.
Sent from your favorite carrier, black and yellow!

i dont think sprint would care... if it was rooted and rom or not...
for activiation... why would they care???? sounds very fishy to me.

boytoreckonwith said:
I need help deciding if there is something wrong or this guy is full of S#!T. I'm pretty comfortable with the Evo. I used mostly CM6, CM7, W2P2, & Warm Z nightly while just fiddling with others. I Recently sold my EVO on ebay here. Running Warm Z nightly still, it was pretty obvious it was Rooted. This guy buys it and doesn't even know how to make it usb storage or how to find it on "My Computer" in XP. Completely CLUELESS about rooting phones (but for some reason he still bought it..).
He took it to Sprint (instead of just calling in the EIM) and they noticed it was NOT a factory Rom. They said they couldn't activate it. I walked him through flashing the factory ROM from here. After doing this he claimed they still couldn't activate it over the phone, BUT he never really answered me when I asked what reason they gave for not being able to. He made it sound like it was a technical problem. He said they told him to return it and have me put on the original software (what we already did... minus un-rooting it)
I'm calling B.S. but wanted to know if there was anyone who knew the inner workings of Sprint and could enlighten me. Is there an actual reason I would not only have to put on factory rom, but also un-root it?
What do you think?
1) He's full of Crap
2) Technical Problem
*The WiMax keys were still there when I sold it. I did change the proxy settings using the MSL key but I figured that stuff was all reset when flashing the factory rom. It has RA-recovery.
Click to expand...
Click to collapse
I had this happen to me when I sold a rooted evo last year, he can simply activate it online. And that's what I told the person I sold my phone to, to do and they got it activated. Some ppl should research what root is before they buy a rooted phone...
Sent from my PC36100 using XDA App

I can't remember the setting but you need the msl number and go into one of the ## settings menu and you need to change the number to the phone number you want to activate.he can do it online through sprint support for a walk through.

i think u should have sold him the phone running the original rom even if it was rooted

craigbailey1986 said:
I had this happen to me when I sold a rooted evo last year, he can simply activate it online. And that's what I told the person I sold my phone to, to do and they got it activated. Some ppl should research what root is before they buy a rooted phone...
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Click to collapse
No crap! Just got off the phone with him. He is an Ax Man - as in he cuts down trees. He bought it because it looked like it would be cooler than the EVO's his partners have....
elegantai said:
I can't remember the setting but you need the msl number and go into one of the ## settings menu and you need to change the number to the phone number you want to activate.he can do it online through sprint support for a walk through.
Click to expand...
Click to collapse
Sweet. I'll try that. Do you know which menu? On our phone conversation 10 minutes ago, he said he's willing to ship it back to me to get working and then back to him. He is so clueless he can't even tell me WHAT they tried only that they couldn't get it to work. He was on the phone with tech support for over 2 hours I guess.
kanyewest said:
i think u should have sold him the phone running the original rom even if it was rooted
Click to expand...
Click to collapse
Well, I made it pretty clear that it was rooted and highly modified. I guess my mistake was assuming people don't buy something they know nothing about.
I'll keep you updated...

This is what you need to do to fix this, I have the same problem./
( I meant your friend, not you)
You need to install the stock RUU.
Run it, and have it initialize, IT WILL ACTIVATE.
Then... after that, you can do a wipe and install CM7.
THIS PHONE WILL NOT ACTIVATE ON CM7 (OR ANY CM) ALONE, WITHOUT PREACTIVATING ON THE STOCK SENSE.

ALSO...He said the Sprint Tech guy did NOT ban the EMI and in fact verified that it was clear. He said it just would not activate on the sprint system...so maybe a profile update problem? Stock roms should be fine updating right? He downloaded the OTA #7 here from XDA from a direct link I gave him. I walked him through flashing it over the phone so I'm 95% sure he put it on there (5% hethought he successfully put it on). I guess we'll see.

kthejoker20 said:
This is what you need to do to fix this, I have the same problem./
( I meant your friend, not you)
You need to install the stock RUU.
Run it, and have it initialize, IT WILL ACTIVATE.
Then... after that, you can do a wipe and install CM7.
THIS PHONE WILL NOT ACTIVATE ON CM7 (OR ANY CM) ALONE, WITHOUT PREACTIVATING ON THE STOCK SENSE.
Click to expand...
Click to collapse
He already has OTA #7 on it...and sprint verified the EIM is clear. Profile update problem?

Interesting thread. For reasons in this thread, I've never been comfortable selling an unlocked device on ebay or similar... In fact, the last 2 phones sold on ebay some weeks back were reverted to completely stock condition. Once the sale is over/phone activated, I don't want to know or hear from the buyer ever again.
It would seem that reading and comprehension has become a lost skill these days. In the ad, you don't specify which rom, but do specify it's sense, so little reason why he couldn't just activate it online or over the phone. From what you describe, the buyer simply doesn't know any better or understands what rooting enables.
Maybe the lesson here is to sell it root/unlocked, but with a fully stock sprint rom installed. The image for whatever custom rom (sense or otherwise) you had previously tweaked to work best with the device is then included in the nandroid folder. This way, should you end up with an ignorant buyer, there is little excuse from sprint regarding activation. If the buyer decides to try your customized/tweaked rom, you can include instructions in the email how to do this. Maybe even include both images - stock sprint and custom roms.
Before going back to sprint, I would try walking him through the online activation process.
##786# has an option to completely wipe all the ota info from the device. Once the esn is associated with his account, he should be able to perform an ota activation using this method, or settings/about/update profile.

Does he have a Sprint account? If so, screw the CSR and activate the phone online via ESN.

So... Sprint rooted my phone...

I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.

Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Click to expand...
Click to collapse
lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it

I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.

blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
Click to expand...
Click to collapse
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..

Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.

Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.

TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Click to expand...
Click to collapse
I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.

yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..

elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
Click to expand...
Click to collapse
Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App

Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.

Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium

squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App

Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA

Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.

When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.

You sure your method of returning to stock didn't preserve your root? It's possible.

Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
Click to expand...
Click to collapse
99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT

As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.

You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.

Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
Click to expand...
Click to collapse
I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.

[Q] hard brick, now what?

ok this has already been said to be hard bricked. i tried the JTAG and it didnt work because of a damaged EMMC chip. but how does a EMMC chip get damaged??? could it of been from shipping it to texas (place where it got JTAGged)? what about sprint could i lie and get a refurbished one???
btw it was bricked by a flash, so how could it damage the EMMC chip????
thanks
i flashed cm9 with the el26 CWM repacked ( the one in the directions) and i still bricked...

How do you know EMMC chip damaged? Just curious...

jamcar said:
ok this has already been said to be hard bricked. i tried the JTAG and it didnt work because of a damaged EMMC chip. but how does a EMMC chip get damaged??? could it of been from shipping it to texas (place where it got JTAGged)? what about sprint could i lie and get a refurbished one???
btw it was bricked by a flash, so how could it damage the EMMC chip????
thanks
Click to expand...
Click to collapse
It was damaged when you formatted the partitions in cwm....only thing you can do is go to sprint and see if they replace it if not then ship it to Samsung and see if they will do it.....it was not damaged in shipping...it was damaged by u not reading and flashing the way devs have said
The emmc is not really damaged but the partitions are screwed up and no way to fix..
Sent from my Galaxy Nexus using Tapatalk 2

What you do is post in the right section and then buy another god damn phone... I don't mean to be a **** but seriously, there have been sooo many bricking threads and warnings...

Now what? Now you go to Sprint, be honest with them, appeal to their kindness and hope for the best. If that doesn't work then you buy a new one.

I'll supplement the previous comments by this...
Once you get your new phone read up on flashing CM9 to avoid bricking it again. You can start with the sticky at the top of this thread.

No. What you do is, go to Sprint, say you were playing a game, it froze, you pulled the battery and now all it has is a steady blue LED and you don't know why. Do not mention rooting, act like you don't know what rooting is. They can't check if it's rooted anymore without wiping all software so you're fine. If you have warranty, they'll have a replacement in 3 days.

Stay away from CM9. C stands for catastrophic and m for meltdown, the nine is just a nine.
Pp.
" It is said that when He swims, dolphins appear "......... even if its in a pool!

hrffd said:
No. What you do is, go to Sprint, say you were playing a game, it froze, you pulled the battery and now all it has is a steady blue LED and you don't know why. Do not mention rooting, act like you don't know what rooting is. They can't check if it's rooted anymore without wiping all software so you're fine. If you have warranty, they'll have a replacement in 3 days.
Click to expand...
Click to collapse
Yes, by all means let's advise people how to avoid taking personal responsibility for not following instructions and screwing up their phones in the process. That's a surefire way to keep future costs down.

Bricked also, welcome to the club
I to have a bricked device. I now know that this issue resides from a defect that resides in the kernel i believe and really only happens when going from one ICS rom to another. I can't believe that this even happened in the first place. Since i first got the phone when it was released I've been flashing away completely fine up until I flashed the Slim rom and then bam, Nothing. I to sent it in for repair at mobiletechvideos.com but they were not able to fix that eMMC data issue. I've been dealing with this since May 2 now and still don't have a working phone. I"m going to be send back to Samsung for a possible repair but this issue is not because of anything that you did wrong. It's a know issue by know and hopefully in the near future other users won't have to deal this this same **** either. Sounds like a possible patch in the works to prevent this from happening at all on these phones running this particular processor.
Good luck to you
http://www.xda-developers.com/tag/att-samsung-galaxy-s-ii/

Esoteric68 said:
Yes, by all means let's advise people how to avoid taking personal responsibility for not following instructions and screwing up their phones in the process. That's a surefire way to keep future costs down.
Click to expand...
Click to collapse
I'm sorry I have to say this. First let me say that I do believe in taking responsibility for my own actions. But the arguement that people going in a lying to sprint will raise cost is mute. If one was to stop and think about this. This is a company that sells you a plan that includes unlimited data and text and then charges you an additional fee for premium data. They have a whole team at the corporate level that their whole job is to figure out ways to raise cost and pitch it to customers in a way that they will still want to buy. I really do understand what you're saying but believe me. If everyone that ever bricked a phone was honest and paid out the ass for a new phone. Sprint and Samsung would still raise the cost of their services and producst. The only thing that people lying to sprint does is give them an excuse. Maybe I've been in the tech feild too long and am just jaded. Its not just sprint. Its all companies like that. How else do you think they afford to pay their CEO's and underlings 6-7figures aa year.

I believe the issue lies with step 2 in the cm9 install directions.
I never wipe data or factory reset in CWM. Wipe cache or davlik is fine. I always use calks format all to wipe data.
Sent from my SPH-D710 using Tapatalk

jamesey said:
I believe the issue lies with step 2 in the cm9 install directions.
I never wipe data or factory reset in CWM. Wipe cache or davlik is fine. I always use calks format all to wipe data.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I do the same except I use the modified format (no data) zip as well but sounds like its only a matter of time before I get bit for being lazy

hrffd said:
No. What you do is, go to Sprint, say you were playing a game, it froze, you pulled the battery and now all it has is a steady blue LED and you don't know why. Do not mention rooting, act like you don't know what rooting is. They can't check if it's rooted anymore without wiping all software so you're fine. If you have warranty, they'll have a replacement in 3 days.
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Completely off-topic but your signature is making me want to fire up the GBA emulator and play Pokemon Red/Blue again.

Is this issue only going to get worse when a true ICS recovery is developed? Will the new recoveries gracefully handle GB to ICS and the reverse? I hope so, or it sounds like we're in for a lot of madness.
I've always used Mobile Odin to get back to EL26 and I've never had a problem flip-flopping back and forth to roms. CM9 alpha 4 seems very refined to me and I'm going to stick with it for awhile until MIUI gets its battery issues resolved.
But I say if people want to play in the ICS pool, pay your $5 to get mobile odin pro, and only use the proper EL26 recovery for everything. It's so simple and that's a lot cheaper than a warranty replace or totally new phone.

jamesey said:
I believe the issue lies with step 2 in the cm9 install directions.
I never wipe data or factory reset in CWM. Wipe cache or davlik is fine. I always use calks format all to wipe data.
Sent from my SPH-D710 using Tapatalk
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I believe the issue lies in user error. CM9 instructions are to odin el26cwm which has been safe to wipe/data since it's a Gingerbread kernel. I have installed cm9, aokp, codename, gummy, and mainly lots of nightly builds for cm9. Never had an issue and yes I followed the cm9 instructions. Somewhere along the way I believe people don't realize is that on this phone, every time you flash a rom, it comes with it's own kernel and recovery if there is one packaged. For now all instructions are pretty much the same across the board, for any flashing wiping etc it has to be done on a gingerbread recovery either el26 or el29.

scarmon25 said:
I'm sorry I have to say this. First let me say that I do believe in taking responsibility for my own actions. But the arguement that people going in a lying to sprint will raise cost is mute. If one was to stop and think about this. This is a company that sells you a plan that includes unlimited data and text and then charges you an additional fee for premium data. They have a whole team at the corporate level that their whole job is to figure out ways to raise cost and pitch it to customers in a way that they will still want to buy. I really do understand what you're saying but believe me. If everyone that ever bricked a phone was honest and paid out the ass for a new phone. Sprint and Samsung would still raise the cost of their services and producst. The only thing that people lying to sprint does is give them an excuse. Maybe I've been in the tech feild too long and am just jaded. Its not just sprint. Its all companies like that. How else do you think they afford to pay their CEO's and underlings 6-7figures aa year.
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You're right, of course the carrier(s) and manufacturer(s) are going to continue to raise costs because they are a business and that's how they stay in business but it's a little naive (or wishful thinking?) to assume these types of events do not affect cost.
So while I agree with you on that point (they raise prices regardless) I still stand firm on people lying to cover their asses when they screw up and ruin their phones.
I can't count the number of these threads I've seen, just since January, despite there being tons of warnings, detailed installation instructions, and other threads like this alerting people what not to do. It leaves me to wonder how many people have read, but not posted, and followed the dishonest advice to obtain new phones at little or no cost.
My argument is that we are enabling an irresponsible mindset that doesn't stop with broken phones. Pointless argument perhaps but just my personal feelings.

Esoteric68 said:
You're right, of course the carrier(s) and manufacturer(s) are going to continue to raise costs because they are a business and that's how they stay in business but it's a little naive (or wishful thinking?) to assume these types of events do not affect cost.
So while I agree with you on that point (they raise prices regardless) I still stand firm on people lying to cover their asses when they screw up and ruin their phones.
I can't count the number of these threads I've seen, just since January, despite there being tons of warnings, detailed installation instructions, and other threads like this alerting people what not to do. It leaves me to wonder how many people have read, but not posted, and followed the dishonest advice to obtain new phones at little or no cost.
My argument is that we are enabling an irresponsible mindset that doesn't stop with broken phones. Pointless argument perhaps but just my personal feelings.
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I do agree with some of your points, though I think your exaggerating the costs.
They are not going to give him a new phone just a refurbished one. The one he damaged is not beyond repair. It will be sent out and be refurbished for someone else.
I'm sure the cost of tep more then covers Sprint's costs.

PanchoPlanet said:
Stay away from CM9. C stands for catastrophic and m for meltdown, the nine is just a nine.
Pp.
" It is said that when He swims, dolphins appear "......... even if its in a pool!
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Except that, if you actually follow instructions, it's not either of those things. I've flashed CM9 and AOKP literally dozens of times, following the instructions to the letter, and haven't had a single issue. All you have to do is make sure that when you do wipe data/factory reset, you're doing it on EL26 Stock CWM, not a Rogue repack or whatnot.

People are going to do whatever they do no matter what is said. Some feel they've been screwed over by the carriers and OEM's and this is their opportunity to get back at em. Trust me if I had an opportunity toto stick Comcast with a nice shafting I would. In all honesty though. If you know how to read people. You can go into a store and tell the tech the truth and he will still swap it for 35 bucks or free if you have the TEP. You may have to go to a few stores and talk to the tech for a few minutes to feel em out. Hell I bricked mine and me and the tech talked for a few minutes about the issues happening wwith the phone and what caused it and he had no problem swapping it out. I paid the 35 bucks and was done with it. As I said. I agree with the taking responsibility cause lord knows this nation could use a morals lesson or two. But aether your honest or you lie there is going to be people that seal these bricks out for free phones. Whether its a nice tech doing a solid or a lying customer. Not to mention the thousands Samsung has probably already bricked looking into it. My grip isn't with telling people to be honest. Its with the arguement that alot of people seem to bring that them lying and that alone will be the reason for price hikes. I know that wasn't what was said here it was just one of those deals where it was the post that caused me to respond.
Take care.

[Q] can sprint boot me from their network if i install cm10?

i was wondering because i would like to get rid of touch wiz and sprint id and the easiest way seems to be installing custom firmware. i ran it by a friend who said sprint might boot me from the network if they try a OTA update and it shows i don't have stock

Not going to happen. The only "bad" thing about OTAs are that you can except them but they'll fail because of custom recovery. There are no other adverse effects with sprint or otherwise. Also, when they send out OTAs they can't tell if you have a custom firmware or not.

chrisbass said:
Not going to happen. The only "bad" thing about OTAs are that you can except them but they'll fail because of custom recovery. There are no other adverse effects with sprint or otherwise. Also, when they send out OTAs they can't tell if you have a custom firmware or not.
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thanks this is great news

they can refuse to fix your phone if it fails and had custom software, but that's all, i have tried triangle away using blazer rom but it fails so i am running the risk

Can they?
Probably. Their contracts are written in such a way as to protect the company, and they can probably find a reason to boot you without you installing CM10.
But WILL they?
Definitely not. As WhySoSerious_058 stated above, they won't service your phone, as rooting / roming voids your warranty, but it's been my experience thus far that you can just restore to unrooted stock if you ever have to take it in for service.
They want your continued patronage. I have been a Sprint customer for 11 years, and ran CyanogenMod on my o.g. Evo 4G, and now am running it on my GSIII. Totally worth it, in my opinion, but your mileage may vary. CM10 is far from finished at this point, and the nightlys might fix some problems while simultaneously creating others. You lose the features of TouchWiz, but gain all the functionality of AOSP. Wonderful trade-off for me, but it might not be for everyone. I highly recommend it, provided you know what you're getting into - but be prepared to be become addicted to it :silly:

spoonydx said:
But WILL they?
Definitely not. As WhySoSerious_058 stated above, they won't service your phone, as rooting / roming voids your warranty, but it's been my experience thus far that you can just restore to unrooted stock if you ever have to take it in for service.
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Not true. There is a widely-circulated internal Sprint memo that officially tells employees to treat rooted, non-stock phones just like a stock, unrooted phone. Check Google. If you have a hardware problem that is 100% non-related to rooting/installing custom ROMs, like light bleed or a bad radio, Sprint employees are advised to ignore the software and treat all phones equally.
Now, not all Sprint stores follow the policy. Some employees are either unaware of the memo or just don't care about it, and they might hassle you. But they will never deny you your cell service because of your ROM, and they're not supposed to deny repair service because of your ROM, either.

spoonydx said:
Can they?
Probably. Their contracts are written in such a way as to protect the company, and they can probably find a reason to boot you without you installing CM10.
But WILL they?
Definitely not. As WhySoSerious_058 stated above, they won't service your phone, as rooting / roming voids your warranty, but it's been my experience thus far that you can just restore to unrooted stock if you ever have to take it in for service.
They want your continued patronage. I have been a Sprint customer for 11 years, and ran CyanogenMod on my o.g. Evo 4G, and now am running it on my GSIII. Totally worth it, in my opinion, but your mileage may vary. CM10 is far from finished at this point, and the nightlys might fix some problems while simultaneously creating others. You lose the features of TouchWiz, but gain all the functionality of AOSP. Wonderful trade-off for me, but it might not be for everyone. I highly recommend it, provided you know what you're getting into - but be prepared to be become addicted to it :silly:
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well i have a tablet running a build i made myself of cm10 and love it. also i don't like touchwiz and other bloatware preinstalled from sprint so i don't mind losing touchwiz

EndlessDissent said:
Not true. There is a widely-circulated internal Sprint memo that officially tells employees to treat rooted, non-stock phones just like a stock, unrooted phone. Check Google. If you have a hardware problem that is 100% non-related to rooting/installing custom ROMs, like light bleed or a bad radio, Sprint employees are advised to ignore the software and treat all phones equally.
Now, not all Sprint stores follow the policy. Some employees are either unaware of the memo or just don't care about it, and they might hassle you. But they will never deny you your cell service because of your ROM, and they're not supposed to deny repair service because of your ROM, either.
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Oh really? I hadn't heard about that! That's fanstasic Go Sprint!

I agree with Endless. Ive never been dumb enough to go into any carrier store with a modded rom asking for Warranty or something. Ive only brought it when ive bricked it, but they can turn it on to confirm.
So, moral of the story.... if you can't turn it on, dont worry about it. But, if you are running CM10 you dont need support from Sprint, unless its phone reception or something along those lines. You have us for support....oh and google

I had my Evo 4g worked on so many times with custom roms, I've had pretty detailed conversations about ROMS and stuff like that with the techs lol

After doing a little more research and reading what some of you have posted, it really seems like it depends on the tech.

T-Mobile stance on rooted phones?

Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app

I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
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This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk

Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
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Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.

CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
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Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3

Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.

bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
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Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3

I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.

Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.

beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..

I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app

yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..

wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
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I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.

i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession

I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.

wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
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This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?