Develop Bugs

Heartache: The Touch Pro 2 infirmary. (Information for damaged Touch Pro 2's)

Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************

Great post, should be stickied for future reference.

Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)

Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss

PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)

*bump?*
Anyone have any more major issues with their TP2?

Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.

remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.

Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?

josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.

Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).

If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.

in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...

Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.

Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.

Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.

dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.

Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?

khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.

I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse

Screen problem

I have a screen problem.
All over the screen it seems that there is a very thin strip of rubber or something.
On the right hand side, just below half way it seems that this has been pushed towards the greyish thing on the outside.
And it has been pushed up a little.
So i have put my phone sideways and there is a little dink which is where it has been pushed up.
Now you can see the dust is getting in the rubber thing.
And if you just roll your finger over the edge of the screen you can feel it.
Is there anything I can do about this?

you could perhaps describe it a little better, maybe take some photos..

I can not take a photo at the moment.
http://www.navigadget.com/wp-content/postimages/2010/02/htc-desire.jpg
The image shows three phones, but the one on the right, of it showing sideways.
Imagine a bump on the black thing, where the screen is.
So instead of being flat and smooth it is not!

sounds like a manufacturing issue, little hard to suggest things you could try. Might have to be a returns mission..

Sounds like you have dropped it or more likely it was damaged in transit from China.
Get it replaced.

I know that I have not dropped it.
I have been so careful that I put it back in the box when I am charging it lol.
It is always on a clean surface.
When I get a new device I am always careful. lol
It is like a baby! I suspect a lot of you are careful too!
I have only taken it out my house once or twice and that was when I went to work!
To replace it who would I have to ring.
Sorry i am a complete noob ... I am only 18!

Just to let you guys know,
I just rang up T-Mobile and got this very helpful person who will replace my phone!
She was very helpful and it was no nonsense!
She mainly did it because of my battery life and partly due to the screen!

[Q] Help Loose backplate question.

Hi, my Xperia play has a kinda loose back of the screen plate, the part i point in the picture with a red arrow is different feeling, like a bit loose unlike the part i point with the blue arrow.
if i press the part of the backplate pointed with the blue arrow i dont feel any movement at all, but if i touch the part pointed by the red arrow i notice it is more away meaning more detached from the back of the screen than the other and if push it i can feel it moving to the position the other is.
so mi question is, is this normal, and could it cause any problems with normal use, the phone is new, i noticed it by accident.
xp.jpg:

Anyone please

If it's relatively new, call your provider and get it replaced. Should be under warrenty.
Also check to make sure theres no broken clips.

can i tell if a clip is broken without openning the cell? i dont' think is is because it just like half cm that the side market in the red arrow is outter than the blue one, but i can push it foward unlike the blue arrow one that is still.

Heres a detailed photo of the problem, the part in the blue square is good and the part in the red square is kinda misaligned out of the frame (i can push it and it moves to the place it should be, but comes to this position when i stop pushing), could this be serious and possibly get worst or this is something that can normally happen normal can i continue using it without problems, i don't have warranty

what you guys think, looking at the last picture?

Sorry, I know this isn't going to help but, your Play looks way different to mine. Different volume and different L/R buttons. I know there are different models, but I never realised that the actually outwards facing hardware was different.
R800i myself.

i
d31b0y said:
Sorry, I know this isn't going to help but, your Play looks way different to mine. Different volume and different L/R buttons. I know there are different models, but I never realised that the actually outwards facing hardware was different.
R800i myself.
Click to expand...
Click to collapse
yeah me neither. +1
EDIT he's got a rubber case on it. lol I bet we both feel stupid now.
Sent from my R800i using Tapatalk

Lol.
So back on topic, please can someone tell me if i should worry of this problem or i can continue use the phone normally without concern:
Heres a detailed photo of the problem, the part in the blue square is good and the part in the red square is kinda misaligned out of the frame (i can push it and it moves to the place it should be, but comes to this position when i stop pushing), could this be serious and possibly get worst or this is something that can normally happen normal can i continue using it without problems, i don't have warranty

Is it in warrenty?

no, do you think is something serious or i can continue using it normally?

Nobody can really tell without actually getting it into their hands. To me, from the pictures, it looks ok to use. But without actually feeling how loose it is I can't say for sure.
Personally, without a warranty, I would continue to use it but just be careful when sliding it open and closed.
If you notice anything other than the loose backplate, then it is time to get it checked out. Eg, dimmed screen, lack of responsiveness to the touch screen etc. Especially around the area where it is loose.

thanks, it's not realy loose just kinda moved half cm outwards of the frame, and it only moves if i push it down to where it is supposed to be. the other side cant be moved because its pressed against the frame, unlike this side.

Yeah, just sounds like a broken clip all right. Like what you first though. I'd say you will be fine.

Thanks.
Could be but i dont feel any broken pieces moving inside, and i havent dropped the phone and i opened from its seal brand new.
but is this is the cause, you think this could have been caused by the plastic case, it's a trident one?
also, can clips be replaced easily by yourself, or the cell have to be serviced?

No, it's more likely a clip that is actually attached to the casing. You are unlikely to hear anything as it would have fallen out long ago. They are quite small.
Eg, like the ones that hold the back of the phone in place.
I can't imagine a case would have done this. It's too.... internal, if you know what I mean. Is it possible it was like this when you bought it? It could have just been shipped badly or something. These things happen.
If it is what I think it is, then the casing itself would need to be replaced and that wouldn't be worth the money.

Thanks again

Stuck pixel... Opinions?

Alright so I found a stuck white pixel. It's only visible against a black background. And it's like the size of a flake of dust. Super, super tiny but now that I've noticed it I see it eveytime it's over a black background or image.
However, I was lucky enough to get a phone that has zero gap issues, and I've also already put a nice quality screen protector on it.
So my question is... Should I deal with it or exchange for a new One. It really is very tiny. I don't even have anything size wise to compare it to. I think even saying it's the size of a dust flake is too big... Also it's near the upper left corner sort of so it's not like it's in the middle of the screen.
Ps: I tried the stuck pixel fixer in the app store and it didn't do anything.
Opinions?

I'd take it back. I bought an LCD tv that had one pixel stuck as soon as I opened it up and turned it on it was off and boxed back up and exchanged. Imo it probably will be more likely to have more go out, not sure if it's true but I say exchange it.

I'm still debating. I think I'll give the store a call.

good luck finding a perfect electronic device. I know it used to be up to 3 "dead" pixels was considered ok by manufacturers. I think they've eased up though. I'd be worried about the replacement being worse.

nrfitchett4 said:
good luck finding a perfect electronic device. I know it used to be up to 3 "dead" pixels was considered ok by manufacturers. I think they've eased up though. I'd be worried about the replacement being worse.
Click to expand...
Click to collapse
+1
since phone is so new u should get lucky and get one someone returned.
but this phone is the first i wouldnt want a refurb considering all the problems with taking it apart

Honestly imperfections happen. And something this minor just deal with it. When it comes down to it though its your call.
Sent from my HTC6500LVW using xda app-developers app

andybones said:
+1
since phone is so new u should get lucky and get one someone returned.
but this phone is the first i wouldnt want a refurb considering all the problems with taking it apart
Click to expand...
Click to collapse
I wouldn't get a refurb, I'd get new. I'm friends with the manager of the corporate store, however... I think I'm just going to deal with it. I don't even notice it now unless I'm specifically looking for it against a black background, which is never lol

josh995 said:
I wouldn't get a refurb, I'd get new. I'm friends with the manager of the corporate store, however... I think I'm just going to deal with it. I don't even notice it now unless I'm specifically looking for it against a black background, which is never lol
Click to expand...
Click to collapse
I think were still within 14 days so could get new
I am just noticing on the back of my phone that when facing down, on the right side it looks like a line running all the way down, kind of hard to explain, it's not a dent otherwise I'd be able to feed it.
hmm, I may go back to the store and check out the ones on the floor and maybe get a new one, but I also don't want to lose root. I am sure we will get it eventually and will be kicking myself in the rear, but.
I guess I may end up with a refurb! lol.
I send them back though until they are up to standards, I've send 3 back and they will keep sending you refurbs until you get one you consider up to par.
One time I got a refurb and the power button was so pushed it I literally couldn't use it, another time the vibration on the phone was so crazy high, like when pressing the soft keys it was cracked up on stock ROM somehow it was insane. the third time I got the phone and there was an issue with a speaker.
I have gone through many refurbs thought my smart phone days and I have to say they actually are *usually* good. The way that the HTC One is put together though scares me for a refurb, though.

Mine has that line too. It's like 1/3 inch thick looking, right? And very faint? And I've seen the same line in LOTS of pictures. I think it's just a manufacturing thing.

[Q] Nexus 7 (2013) touch screen!?

Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks

No, that's not normal. Only thing I could think to try would be to try a kernel that allows you to change color and hue of the screen. If that doesn't help it sounds like you either might need to find a new screen and do a self repair or send it off for a fixing. Can't recall anybody else ever mentioning that. Unless somebody else has a better idea though, I think that's your only two options.

...man said:
Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks
Click to expand...
Click to collapse
Does it look like a light bleed or something? I realize you're new and they might not let you post pictures and stuff, but it's hard to say without seeing what the screen does.

It looks like pressure is accumulating upward at the single point, creating a grayish hue. I guess to be an example, when you press hard on an LCD there will be a rainbow hue next to or on the pressure point. But mine is always at a single spot.

Yeah, I think you have a display/hardware issue on your hands. I was just playing Dungeon Hunters last night in landscape and was hitting both sides of my screen pretty intensively and saw no color changes. If it's bad enough, you'll probably need to send it in for repair or try the DIY route. Sorry, not much else I can think of to help with your issue

Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.

...man said:
Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.
Click to expand...
Click to collapse
I doubt it, not unless you dropped it or something where you think you may have caused a weakness in the glass itself. You gotta remember, on all these device there are multiple layers to the glass itself. I'm guessing there might be a small defect in yours between two of those layers. Do you remember it happening after you did something or did it one day just start happening. If it's the latter, then definitely a manufacturing defect. If it's bad enough, if it were me I'd do some research and see how much it'd be to replace the screen. Depends on how long you were planning on keeping the tablet.

I broke my Nexus's screen and digitizer two weeks ago, I got it replaced by a company and that is when I noticed that grayish hue. Should I go back and ask them about it, because I plan to keep my tablet for a while. Also, as I said before I don't mind the color, I just want to know will my screen crack eventually from the increased (I'm guessing) pressure accumulating in that one spot.

I would definitely go ask them. Being that it is a replacement screen I'd go get either their professional opinion or another. Ideally ask them about it and then get another opinion. In a normal situation I'd say no to your screen possibly cracking, but there's something obviously wrong with the screen. I would say it shouldn't but I'd take it back and get a second opinion just to be on the safe side if it's not too much money.

Thank you for your replies.

...man said:
Thank you for your replies.
Click to expand...
Click to collapse
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..

All good here with Lollipop AOSP !!!

graphdarnell said:
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..
Click to expand...
Click to collapse
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.

Would that grayish thing really cause my screen to crack? What should I do?

...man said:
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.
Click to expand...
Click to collapse
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.

graphdarnell said:
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.
Click to expand...
Click to collapse
Quick question, how do I attach a picture, so you guys can see what it looks like?
Thanks